Eir Offers, Reviews & Contact Number
With a name playing on the word “air” to evoke wireless communication, and the “eir” in “Eireann”, this Irish telecommunications provider has made its roots clear. Its website claims that eir offers Ireland’s best value broadband, TV and mobile bundles, but does this statement hold water?
Join us as we dive deep into what eir has to offer Irish customers and find out everything there is to know about the company.
Although eir is obviously an Irish-based company name and the company has its roots in Ireland, nowadays it is actually incorporated in Jersey, the Channel Islands.
eir began life as the well known Bord Telecom Eireann in 1984, the previous state-owned telecommunications company monopoly, prior to deprivatization of the telecom market. In fact, today eir still retains a large share of the Irish telecoms market and continues to be the most popular operator.
Telecom Eireann stocks began being dispersed on the stock market in 1995 and the majority had been sold off by 1999, leading to privatisation of the telecom market. However, market competition was not permitted until 2003.
Although eir dabbles in mobile networks today, the original mobile provider known as “Eircell” was actually sold to Vodafone in 2001. The remainder of the business then called Eircom, then re-entered the mobile network arena by purchasing the Meteor network which came up for grabs in 2005.
In 2015 the company rebranded and changed its name officially to eir, derived from the main campaign slogan of “live life on eir”.
Today eir continues to run roughly 70% of landline contracts in Ireland and has several cross-border business dealings and interests. This is because unlike in other countries where the telecommunication market has been opened up to competition, Irish telecom providers cannot yet buy lines from eir.
This means that for Irish customers who have all-in-one bills with mobile, landline, and broadband services included, that the line rental paid actually goes to eir. This is somewhat controversial, given the fact that eir line rental charges are expensive - indeed in 2007, it was claimed that the company hadthe highest line rental charge in the world at one point.
Eir company timeline
1984: Company formed as Bord Telecom Eireann to manage Irish telecommunication.
1991: Eircom subsidiaries such as Eircom Phonewatch branch out into burglar alarms, fire alarms and home-monitoring services.
1999: Nearly all of the Bord Telecom Eireann shares have been sold, privatising a publicly owned company.
2001: Eircell, the mobile provider subsidiary, is sold to Vodafone.
2003: Telecom competition allowed from now on in Ireland.
2004: The company refloats on the stock market, under the new name of Eircom Group plc, now a holding company registered in England and Wales instead of Ireland.
2005: Eircom acquires Meteor Mobile and reenters the mobile market.
2007: Eircom increases line rental rates with one source claiming them to be the most expensive rates in the world.
2015: The company rebrands as eir.
eir currently have broadband, mobile, TV and sports offerings for Irish customers. Are they any good and can you combine different packages to get the perfect fit for your household? Let’s find out below.
On the eir website, it is claimed that eir broadband is Ireland’s best value broadband, but does this claim hold any water? Let’s find out.
At the time of writing, eir had an unlimited broadband offer of €39.99 a month for 12 months, and in addition, if you sign up online you could get €50 cashback against your bills, which would basically mean your first month would be free.
You’ll also benefit from 12 months of Amazon Prime for free, and a landline with unlimited local and national of peak calls, in addition to a free eir sport pack, is also included.
To be honest, this does come across as a pretty complete deal for a good price. There are also other offers available which offer faster fibre at larger amounts, and we’ll cover all the eir broadband offers in detail in our eir broadband guide (coming soon).
eir mobile uses the old Meteor network and one would assume they have made some improvements to it over the years. You can sign up for both bill pay and prepay plans and phones, as well as access 5G.
Prepay plans start from just €10 a month with unlimited calls but no texts or data included, and bill pay plans start from €39.99 a month with unlimited texts, 200 minutes and 10 GB of data. Find out more about all the plans on offer with our dedicated eir mobile guide (coming soon).
eir TV comes as part of a broadband, landline and TV bundle and prices start from €49.98 a month for the first twelve months. With this spend you gain:
- Up to 100Mb unlimited broadband.
- Free Amazon Prime Video and Apple TV 4k plus shows and movies.
- Unlimited off-peak national calls.
- Over 50 channels and apps.
- A free eir sport pack (including Virgin Media Sport).
At only ten quid more than the cheapest broadband package, this deal certainly looks like it might be worth a second glance.
Eir provides the eir sport pack which can be viewed on the telly or via the eir app. It includes the Virgin Media Sport channel and with it, you can watch:
- All the Champions and Europa league games.
- The Rugby World Cup.
- GAA Allianz Leagues.
- Guinness PRO14.
- A minimum of 20 FA Cup games.
- A minimum of 15 League of Ireland games.
- UEFA U21 qualifiers.
- 4 days of Masters Golf.
- Live tennis coverage from Wimbledon.
Does eir provide services for businesses?
eir does provide services for businesses in Ireland. Its business product offerings are divided into solutions for small businesses and large business solutions. Small businesses can avail of:
- Broadband bundles
- Bill pay plans
- Sim-only plans
- Mobile phones
- 10000Mb fibre
- Advantage WiFi
What is Advantage WiFi?Advantage WiFi is broadband on your business premises which is free for your customers to use and is priced at €85.98 a month.
For large businesses, eir ups its game with “corporate solutions” ranging from a network, managed security, managed services, voice & collaboration, as well at tools for managing IoT.
What is the IoT?The Internet of Things is a collection of interconnected objects which can transfer data to each other and over a network without requiring human interaction.
With 516 reviews available for eir on Trustpilot, the company received 1.5 out of 5 stars. This is not unusual, as most Irish telecom providers seem to receive negative reviews, and such ratings should always be taken with a pinch of salt. After all, what works for one person may not work for another and vice versa.
Negative reviews focused on customer service, with several customers claiming staff were rude and inefficient. There were also many accounts of overcharging and difficulties getting services and contracts cancelled.
On the flip side of the coin, customers said they were very pleased with mobile and broadband signal strength and the reliability of the network. Also mentioned was the cheap pricing for sim-only deals. Several customers who had moved from Vodafone to eir expressed their satisfaction with the move.
Working at eir
Glassdoor has 255 ratings available or for eir, averaging out for a rating of 2.9 out of 5 stars, while Indeed rates eir for working at 3.4 out of 5 with 45 reviews.
Employees, both current and previous, expressed dissatisfaction with the lack of food services at eir offices, repetitive work, dissatisfaction with management and limited opportunities for growth.
Of the many advantages mentioned, recurrent themes were:
- A great working atmosphere.
- Great workmates.
- Good offices.
- Good salary and benefits.
If you feel like working at eir might be up your alley, consider the areas the company is hiring for on its careers page.
Eir has an entire website, separate to their main site for prospective and current customers, dedicated to working with eir.
Job locations include Belfast, Cork, Dublin, Galway, Limerick, Portlaoise and Sligo. Skills areas you can apply to work in include:
- Mobile communications
- Technical (Analysts, Developers, Testing and more)
- Marketing and PR
- Product development
- Procurement and Supply
- Legal and Corporate affairs
- Customer Service and Support
Apart from offering careers in the above areas, you can also apply for apprenticeships and the eir graduate program (although none were available at the time we checked in January 2020).
To apply for a job with eir, you can check their current vacancies and apply online. You also have the option, if you are not sure which job to apply for, of sending a speculative application which the company will then keep in mind for future roles.
To get in touch with eir as a prospective broadband, mobile or TV customer, you can call 1800 773 729 from Monday to Friday 9 am to 3 pm, as well as Saturday from 9.30 am to 3 pm.
For all other contact needs, you’ll find everything you need to know on our in-depth eir contact page(coming soon).