What to Do Right Now

Check Downdetector

See if other users are reporting broadband outages in your area right now.
Report an Outage

Let us know about a broadband or mobile outage so others can see it.
Restart Your Router

A quick restart fixes most connection issues in just a few minutes.
Contact Your Provider

Find your provider’s fault line and check their network status directly.

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Report and Track Outages

Downdetector aggregates data from social media, applications, and public submissions to identify connectivity problems. You can also report an outage below to help others in your area.

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Broadband Outage Map

The map below shows broadband outages reported by users across Ireland in real time. Filter by operator to check if your provider is affected.

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Source: user reports · Selectra

Mobile Network Outage Map

The map below shows mobile network (4G/5G) outages reported by users across Ireland in real time. Filter by operator to check if your provider is affected.

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Unable to load outage data. Please try again later.

Source: user reports · Selectra

Why Is My Internet Down?

Service interruptions occur for multiple reasons. Typically your broadband or mobile provider will inform you in advance or notify you when problems emerge.

Broadband Outage Causes

Device Malfunction
Your router, laptop, or ethernet cables may be faulty. A broken device is one of the most common causes of connection failure.
Provider Issues
Your broadband provider may be experiencing technical issues or network errors affecting your area.
Scheduled Maintenance
Providers regularly perform scheduled network maintenance, usually with advance notice to affected customers.
Infrastructure Damage
Physical damage to cables, poles, or network equipment from storms, roadworks, or accidents can disrupt service.
Payment Disputes
Service may be suspended if there are outstanding payments on your account. Check your billing status with your provider.

Mobile Network Outage Causes

Poor Coverage or Dead Zone
You may have entered an area with weak or no signal. Move to a different location and watch the signal bars on your phone.
Data Allowance Exceeded
Your mobile data may have run out for the month. Check your usage in your provider’s app or account portal.
Incorrect APN Settings
Your phone’s Access Point Name (APN) settings may be misconfigured. Check under Settings → Mobile Network → Access Point Names.
SIM Card or Hardware Issue
A damaged SIM card, bent antenna, or phone drop can prevent signal reception. Try the SIM in another phone to isolate the issue.
Network Congestion
During peak times or large events, mobile towers can become overloaded, causing slow or dropped connections for everyone nearby.

What Can I Do When My Internet Is Down?

Equipment typically signals connectivity problems through orange or red blinking light indicators or offline/connection-failure messages.

Broadband Troubleshooting

Step 1 Restart Your Router
Turn off your router, wait 1–2 minutes, then power it back on. This resolves most temporary glitches. This single step fixes the majority of home broadband issues.
Step 2 Check on Another Device
Test connectivity on a different device (phone, tablet, or laptop) to determine if the issue is with one device or the whole network. If other devices connect fine, the problem is with your original device.
Step 3 Check Downdetector
Visit Downdetector and select your provider to see if others are reporting issues in your area. If many reports appear, the issue is likely on the provider’s side.

Additional Broadband Tips

Check cables – verify all connections are secure and replace any frayed or damaged wires.
Move your router – avoid corners, cabinets, or areas near electronics for a better signal.
Update drivers – outdated network drivers can impair connectivity on your device.

Mobile Data Troubleshooting

Step 1 Toggle Aeroplane Mode
Turn Aeroplane Mode on, wait 10 seconds, then turn it off. This forces your phone to reconnect to the nearest tower. The quickest way to re-establish a mobile connection.
Step 2 Check Mobile Data Settings
Make sure Mobile Data is switched on in your phone’s settings. Also verify your data allowance has not been exceeded. Accidentally turning off Mobile Data is more common than you think.
Step 3 Reset Network Settings
Go to Settings → General → Reset → Reset Network Settings. This clears saved WiFi passwords and APN configurations. You will need to reconnect to WiFi networks after resetting.

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

Ad - Selectra Service
This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Check Your Provider’s Network Status

Contact your broadband provider directly to report faults or check their current network status.

Eir

Call 1901 or check your My Eir account for fault history. Eir Outage Guide →

Vodafone

Call 1902 (press option 2) for troubleshooting assistance. Vodafone Contact Guide →

Sky

Use Sky’s dedicated troubleshooting page for outage verification. Sky Broadband Guide →

Other Provider

Not listed before? Browse all Irish broadband providers and find your provider’s contact details. All Providers →

How Can I Speed Up Slow Internet?

Sometimes the problem is not a full outage but frustratingly slow speeds. Consider upgrading to packages offering speeds up to 1 Gbps, or add WiFi boosters to extend coverage.

What Helps

  • Use an adblocker – reduces data and ad-loading overhead for faster browsing.
  • Check for updates – device efficiency improves with current software and drivers.
  • Connect with an ethernet cable – direct wired connections outperform WiFi for speed and reliability.
  • Close unused applications – background connections accumulate and reduce available bandwidth.

What to Avoid

  • Avoid peak times – usage between 9 am–12 pm and 7 pm–10 pm strains infrastructure.
  • Too many connected devices – each device shares the same bandwidth, slowing everyone down.
  • Router in a corner – placing your router in a corner, cupboard, or near electronics weakens the signal.
  • Ignoring firmware updates – outdated router firmware can cause slower speeds and security issues.

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

Ad - Selectra Service
This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Can I Get Compensation for My Broadband Being Down?

Review your contract and service policy for minimum service standards, exceptions, and escalation procedures.

After completing provider escalation procedures without resolution, contact ComReg (Commission for Communications Regulation) for investigation support.

Formal explanation – your provider should give you a written explanation and apology for the service failure.
Discounts or credits – you may receive bill credits or refunds for the period of downtime.
Equipment repair – faulty provider-issued equipment should be repaired or replaced at no charge.
Early exit options – persistent issues may allow you to leave your contract without penalties.

Frequently Asked Questions About Broadband Outages

Devices reconnect automatically or provide status confirmations. Contact your supplier or follow their social media for updates.

No. Frequent issues warrant provider contact unless scheduled maintenance was announced. If disruptions persist, consider filing a complaint with ComReg.

Your service provider first. Escalate unresolved issues to ComReg (Commission for Communications Regulation) after completing internal procedures.

Yes, mobile data is a practical short-term alternative. Check your data allowance first to avoid unexpected charges. You can also tether your phone to share its connection with your laptop.

Most broadband outages are resolved within a few hours. Scheduled maintenance is usually completed in 2–4 hours during off-peak times. Infrastructure damage from storms or accidents may take longer, depending on the severity.

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