Legal


Privacy Policy

At Selectra SARL, we take great care in ensuring that your personal information is secure and we handle it with the necessary precautions. For this reason, we are letting you know that the personal information you provide us with will be handled by Selectra SARL in compliance with the provisions of the General Data Protection Regulation (GDPR) and the Office of the Information Commissioner in accordance with the following Privacy Policy.

This policy applies to all our website(s), product(s) or service(s) that link to this policy or do not have a separate privacy policy. The purpose of this privacy policy is to give you a better understanding of:

  1. Who we are
  2. What information we collect
  3. How we use that information
  4. How this information is handled
  5. How this information is shared
  6. Where we store and handle collected information
  7. How we secure our persona data
  8. How long do keep our personal data for
  9. Your rights
  10. How to contact us
  11. Use of cookies and other technologies
  12. Other websites/third party content

We encourage you to read this policy because it is important for you to understand how we collect, store and use your data for the purpose it was collected.

By accepting this privacy policy, you explicitly authorize us to process your information in the manner described herein. This will be done in accordance with the purposes and recipients stated in this document. If you provide information about another person, be aware that by accepting this privacy policy, you confirm that you are authorized to do so.

1. Who we are

Selectra SARL (SELECTRA or the "Company"), being the Data Controller, is responsible for handling your information and determines the purposes for which, and the way in which, personal data is handled. The data processor is the entity that uses your information in order to provide a service. This can refer to Selectra SARL or the third-party you choose to provide you with energy services. Selectra SARL with registered offices at 66 rue Sébastien Mercier, 75015, Paris, France under the business registration number 499807147 is the owner and data controller of the Selectra IE and selectra.ie site. If you have any questions related to our privacy policy please send your question(s) or data request to the following email address: info-ie@selectra.com. The company complies with EU Regulation No. 2016/679, the General Data Protection Regulation (GDPR) of May 25, 2018 and the Legislative Decree No. 101 of August, 10 2018.

2. What information do we collect?

a. Personal data may be collected during a telephone call, by sending an email to one of the Selectra SARL services, by sending a form requesting information about a Selectra SARL service, by subscribing to the Selectra SARL newsletter or by accepting cookies (which may take place when connecting to the website, submitting a form, or interacting with the website beyond a simple click).

We may also collect information from you if you contact or request information or customer support.

Additional Information collected:

We may collect the following additional information:

  1. Your registered consent to receive marketing correspondence or application-specific communications.
  2. Your name and contact details if you contact us.
  3. Details such as metering data, location data and other personal data (including IP address and browser type) collected by your availing of the services the Company provides.
  4. Device information.
  5. Pages visited, and content viewed: links and buttons clicked, URLs visited before and after you use our Service. For more information about cookies and how to manage them please see our Cookie Policy.
  6. Your communication with Selectra SARL including email correspondence or telephone conversations – either to request support to complete service changes or to request status updates regarding applications or other general switching questions.
  7. Your response to marketing campaigns from us or through our third parties.
  8. Information from third party databases to comply with our legal and regulatory obligations.

Third Party and Publicly Available Sources

Not all the personal information we hold about you will always come directly from you. We may also collect information from third parties such as our partners, service providers and publicly available websites (i.e. social media platforms), to comply with our legal and regulatory obligations, offer Services we think may be of interest, to help us maintain data accuracy and enhance the Services we provide.

b. Purposes – Personal data is collected:

  1. Automatically during a visit to our site for statistical purposes, advertising or personalization of your experience.
  2. When filling in a form requesting a quote for a new energy service.
  3. During a telephone call if you give consent.
  4. When subscribing to our mailing list.
  5. To analyze your bills and offer another rate.

c. Recipients - In order to provide our services, we need to collect and process some of your personal data. Selectra SARL is the recipient of such data, but may be required to transmit data to third parties such as, for example, its commercial partners in the event of the customer choosing to sign up for a service offered by said partner.

3. How we use that information

Your personal information is handled by the Company for the following purposes:

  • To offer our services and to be able to communicate with you.
  • Energy supply application support and correspondence. To arrange the pre-contractual and /or contractual relationship between you, the Company and the service providers you have chosen through our comparison service.
  • To respond to your queries or requests efficiently and comply with contractual obligations on your behalf. If you do not provide the required personal information needed to provide the service, then no pre-contractual and / or contractual relationship will be entered into.
  • To accurately compare energy services and pricing to help you pick the best offer for you. This is the business mission of Selectra. We will also use your personal information to offer comparisons of any other product or service we offer in the future.
  • To carry out customer satisfaction surveys in order to improve our services and provide new products for the Company’s customers.
  • Delivering promotional material and communication. To send promotional communications, newsletters and new offers relating to products or services marketed by Selectra SARL and / or related entities, as well as third party partners through several electronic and non-electronic means. These products or services pertain to the energy sector though the Company may extend these to other sectors in the future.
  • Personalisation of content and browsing experience.
  • Whether you choose to accept our offer or not your personal information will be kept in order to handle any future requests you may make and, if necessary, to send you information about more competitive offers. You may exercise your right to refuse that your personal information be handled by the Company.
  • Whether you choose to accept our offer or not your personal information will be kept in order to handle any future requests you may make and, if necessary, to send you information about more competitive offers. You may exercise your right to refuse that your personal information be handled by the Company.
  • If you have found this privacy policy in a Selectra SARL, the purpose for handling your personal information is to facilitate and maintain customer service and promotional communications with you.
  • To help the Company perform quality control checks and for training purposes. For this purpose, Selectra SARL may monitor and / or record communications with its customers.
  • Meeting internal audit requirements
  • Calculating supply and switching cost estimates: We use your personal information such as your name, email address, phone number, and other information about you and your supply arrangements to facilitate a supply application. To do this your information may be used by us or passed to a third-party service provider to verify your identity, progress credit checks on you, validate payment information and to communicate to you important Service information or update you in respect to your application status. Customer data will not be collected without consent.
  • Legal and regulatory obligations. We will also use your personal information to enforce and ensure our compliance with our legal obligations, in accordance with Irish law and our Terms of Use as detailed on our website(s).

4. How this information is handled

The legal basis for the handling of your personal information is the following:

  • The Company’s evaluation of market offers (for energy tariffs) before determining the best offer for you requires you to provide personal information so that Selectra SARL can carry out a comparison. Without your personal information, the Company cannot make recommendations.
  • Your consent allows us to contact you to send you offers, advertising and promotional communications relating to products or services marketed by Selectra SARL and / or its related entities, as well as by third parties dedicated to the industry sectors in which Selectra SARL works in.
  • The execution of contracts with the providers of the services in question (energy, telecommunications, security or any other sector). The Company needs you to provide your personal information in order to make comparisons and to offer you a contract. Without your personal information, the Company cannot tailor a comparison to your needs or make a recommendation about which service provider to go with. For example, if you wish to switch your electricity supply through the Selectra SARL comparison service, the Company will need to handle your personal information to manage the contract with the company that you have chosen so that the service can be started.
  • The Company’s legitimate interest in handling your future requests for advice or comparison efficiently.
  • Selectra SARL or service providers marketed by the Company have a legitimate interest in congratulating you on your birthday, to keep your personal information to send you updated offers and customer satisfaction surveys. The handling of your personal data is necessary so that Selectra SARL can improve its service and increase customer satisfaction. In any case, you can exercise your right to oppose the handling of your personal information by contacting Selectra SARL (registered office: 66 Rue Sébastien Mercier, 75015 Paris, France) over email: info-ie@selectra.com

5. How this information is shared

In order to offer a comparison service, the Company must be able to send your personal information to the service provider/s to be able to get pricing and product details that constitute the offer presented to you. For example, if an electricity provider is to supply you with power, the Company will need to pass on personal information so that the supply can be set up. The same applies to gas providers. Therefore, it is necessary for the provision of the service that the Company share the personal information to the providers of the products and services that Selectra SARL compares.

Bear in mind that if you wish to receive offers from or contract with a specific provider, Selectra SARL will communicate your personal information with that particular company and no other. You should know that if you provide additional information to the provider in question or if you wish to contract their services, the use of your data will be subject to the provider's privacy policy.

Any sharing of your personal data will be in compliance with the General Data Protection Regulation (GDPR) for the purposes stated in this privacy policy.

These are the people or entities who may have access and are responsible for handling your personal information:

  1. Third parties who perform various activities to promote and support our advice and comparison service. This includes technical services, data providers, customer service agents, hosting services, marketing and advertising service providers involved in the creation of offers and promotions, Customer Relationship Management software solutions and delivery companies that can deliver products as well as market research companies.
  2. Companies partnering with Selectra SARL (subsidiaries, affiliates, holding companies or brands), who act on behalf of the Company and handle your personal information for the purposes established in this Privacy Policy.
  3. If Selectra SARL enters a joint venture, buys, sells to or merges with another business entity, your personal information may be disclosed or transferred to the new company, business partners, owners or their agents and advisors. Selectra SARL will always inform the corresponding entities that they should only use your personal data for the purposes described in this Privacy Policy.
  4. Any government agency, legal court or regulatory body that is entrusted with enforcing the law, government agency or other third party to whom we believe it is necessary to disclose the information (i) to comply with the applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
  5. If you request or consent to Selectra SARL communicating your personal information to another person or third party. However, we will not sell, distribute or give up your personal information unless we have your consent or the law requires the Company to do it.

6. Where we store and handle collected information

While Selectra SARL is based in France, the Company has an IE subsidiary and business partners. This means that when the Company handles your personal information, it can be done in any country within the European Economic Area (EEA). As the data controller, Selectra SARL ensures data is handled according to our privacy policy.

There is currently no plan to transfer information to countries outside of the European Economic Area. If this was to ever be the case, Selectra SARL would ensure that your personal information remains secure and compliant with this Privacy Policy.

7. How we secure personally identifying information.

We take online security and data protection very seriously. It is an area of vital importance for all our customers, so we want you to have confidence in the security of your personal details before you use our Services. We are committed to employing security measures to protect your information from access by unauthorised persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration and damage of your personal information. We ensure our technological security solutions keep up with current best practices in the industry. Our approach is focused on risk assessment, prevention and mitigation. In order to help us in this regard, we employ compartmentalization, pseudonymization and encryption whenever possible to protect sensitive information. While complete data security is our goal, there are many outside variables beyond our control that affect the security of your personal information. Therefore we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and the Company will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.

Your personal information will be kept for as long as it is needed to provide you with the comparisons, offers or services that you request. Here the two possible scenarios as to why we would handle your personal information:

  • If you accept the offer and you sign up through the service provided by Selectra SARL, we will keep your personal information for a period of three years. In this case, you must become acquainted with the privacy and security policies of the service provider you end up going with.
  • If you do not accept the offer you will not sign up through the service provided by Selectra SARL, your personal information will be kept for a period of three years.

This is necessary so that you can contact the Company or so that the Company can let you know about new offers or services that could be of interest to you.

You can at any time object to Selectra SARL handling your personal information in connection with the reception of promotional communication. The Company will record your preferences and act accordingly to respect your objection.

If either:

  1. The relevant period for personal information handling expires,
  2. You revoke your consent for the Company to handle your personal information,
  3. You request that your personal information be removed.

Selectra SARL will no longer have access to your personal information and therefore will no longer be responsible for it. Beyond this period, personal information is anonymized and stored for statistical purposes only.

9. Your rights

Pursuing Article 17 EU General Data Protection Regulation (EU-GDPR), we respect the right of data subjects to access and control your personal data. You can exercise the following rights regarding your personal information:

  1. The right to access your personal information in order to know what personal information is being handled and for what purposes
  2. The right to correct any errors in your personal information.
  3. The right to suppress your personal information
  4. The right to object or to request that your personal information not be handled for personal reasons.
  5. The right to revoke your consent if the Company has the legal right to handle your personal information.
  6. The right to request a restriction on the handling of your personal information in the following cases:
    • While the accuracy of your personal details is being checked.
    • If the handling of your personal information is illicit but you object to its suppression.
    • Even when the Company does not require handling your personal information, you can use your personal information in case you have a complaint or claim.
    • When you’ve objected to the handling of your personal information on public interest or legitimate interest, while the legitimacy of your claim is being examined.
  7. Lodging a complaint with the Office of the Information Commissioner

10. How to contact us

To exercise these rights, you must send a request by email to info-ie@selectra.com. You can also write to Selectra SARL with the registered office in 66 rue Sébastien Mercier, Paris 75015, France. You can get more details about your rights by reaching out to Selectra SARL or by contacting the Office of the Information Commissioner.

To exercise your rights, you will have to give your full name and state which right you are exercising with a copy of an ID document (such as a passport or driving license) that certifies your identity.

If you believe that there has been a violation of privacy law relating to how your personal information was handled, you also have the right to make a complaint your local Data Protection Authority. In Ireland the Office of the Information Commissioner and its contact details can be obtained at https://www.oic.ie/contact/.

11. Other websites/third party content

The website may contain links towards third-party sites, social media buttons and/or widgets. These links are established to facilitate access to relevant given the content and services proposed by these websites. The links present on the website do not constitute a recommendation or validation of third-party websites or of their content. It is up to the user to use information on third-party websites wisely and critically. We provide recommendations, advice, information and links on our website on good faith.

All materials displayed or presented on the website (including, but not limited to text, graphics, articles, photographs, images, and illustrations (also known as the “Content”) are owned by Selectra SARL, with the exception of brand names, logos, or images belonging to partner authors or partner companies, unless otherwise credited. In all cases, all posted Content is protected by copyright, trademark, and other intellectual property rights.


12. Use of cookies and other technologies

The User recognizes the value of the Company’s automatic recording system (cookies), and with the exception of contrary evidence, renounces the ability to contest them in the event of a dispute. It is assumed that the user has the legal capacity to accept these terms of service and use of cookies. The terms and conditions are those in effect on the date of the User's visit. We reserve the right to revise these Terms at any moment as we see fit.

We collect browser and cookie information when you first navigate to our websites. We use cookies and browser information to give you a better customer experience and to ensure content is formatted correctly. This will be monitored by a web server. For more information on the use of cookies, how you can control their use, and information relating to our internet-based and mobile advertising, see our Cookie Policy.

How do we use this information?

We handle personal information in order to display a new supply quote and to facilitate the switch to the new supplier presented in our offer, should you clearly express the wish to do so. Your information is more specifically used as follows:

Personalisation: We use personal information to deliver and suggest tailored content to personalise your experience with our Services. This is processing which is necessary for the purpose of our legitimate interests as an advice and comparison service in delivering or presenting relevant content to our users.

Marketing: Subject to any preferences you have expressed (where applicable), we use personal information to deliver marketing and promotional communications to you across various platforms, such as email, telephone, text messaging, direct mail, online, push notification or otherwise. We will do this, unless specifically instructed otherwise by you, for a reasonable period of time after your supply contract period has come to an end after switching with the assistance of the Company. The reason for this is that we would like to inform you about products, services, promotions and special offers which we think may be of interest to you.

If we send you a marketing email or SMS, it will include instructions on how to opt out of receiving these marketing communications in the future. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully implemented. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your supply application.

We will, from time to time, send you marketing material which may be of particular interest to you based upon your behaviours, activity, trends and interests. These marketing messages will provide you with information about the products, services, active promotions or offers available to you by the Company and information about the products and services provided by our selected partners and third parties. Except where we use your personal data for marketing purposes on the basis of your prior written consent and subject to any opt out preferences you notify to us in respect of electronic direct marketing communications, we handle personal data for marketing purposes as necessary for the purpose of our legitimate interests in promoting our products and services.

Please note we may also publish the personal details of winners of promotions or prizes received, on our website(s) in accordance with our legitimate interests.

Show and measure ads and Services: We use a combination of information collected such as advertising cookies, your email address and your onsite activity to show you targeted and relevant advertisement on a selection of whitelisted websites across the World Wide Web and social media websites. This information can also be used to measure and analyse the effectiveness and reach of these ads, to help us improve and refine our marketing strategy in accordance with our legitimate interests.

Diagnostics, research and development: We use personal information for internal research and development purposes, to help diagnose system problems, to administer our websites, to improve and test the features and functions of our Services, to develop new content, products and services. To carry out testing and analysis. This processing is necessary for the purpose of our legitimate interests.

Legal and regulatory obligations: We may be required to use and retain personal information for legal and compliance reasons.Customer segmentation to offer products and services, and promotional material relevant to customers in Ireland.

Other purposes: We may be required to use and retain personal information for; loss prevention; and to protect our rights, privacy, safety, or property, or those of other persons in accordance with our legitimate interests.


Use of cookies

A cookie is a small file that is placed on your device (such as your mobile phone, laptop or desktop computer), which enables our server to identify that device and allows us to offer tailored content, services and products by permitting us to recognise you as a unique website user and provide us with information about how you use our website (selectra.ie). Cookies are commonly used on the Internet and do not negatively impact your computer system or any device you may use to go on to our site.

Cookies allow us to:

  • Ensure that web pages function correctly.
  • Store your preferences, such as language or font size.
  • Better understand your browsing experience on our website.
  • Collect anonymous statistical information, such as which pages have been viewed and for how long in order to improve our website.

Cookies allow us to improve user experience on our website by adapting the information and services offered based on your preferences. This is done in order to provide you with a better experience whenever you visit us. The SELECTRA Website uses Cookies to operate, customise and facilitate visitor navigation.

Cookies are only associated with anonymous user details and their computer or device. They do not provide access to personal data. You can access your browser settings at any time to modify and/or block the installation and use of Cookies sent by the SELECTRA Website, without preventing access to the content. However, the quality of the browsing experience may be affected.

You can find more information about cookies at www.youronlinechoices.eu and www.allaboutcookies.org

Why are cookies important?

  1. They allow the website to perform better by taking into account user preferences, such as language, currency, or device type (computer, mobile phone, tablet).
  2. They establish protection and security that helps to prevent or hinder cyberattacks against the Website or its users.
  3. They allow media managers to analyze statistical data to improve the quality of the user experience on the website.
  4. They serve to optimize the advertising shown to users, ensuring that it is more relevant to their interests.

We are continually looking to improve our website and user experiences hence regularly implement and adopt new technologies to help us achieve this. Please regularly check our cookie policy page for details of the cookies and updates.

What kind of cookies do we use at Selectra?

1. Analytical cookies: They help to ensure continuous improvement of the website, in order to guarantee the best possible service to the user. This website makes use of analytical cookies in order to better understand user activity on it. The information collected is anonymised, and it is not possible to establish any link between browsing patterns and individuals. The user may exclude their individual activity through the exclusion systems provided by the providers of the analysis systems that use these cookies, such as Google Analytics. It is possible that this website uses several of these systems. You can check the complete list of cookies at the end of this document.

2. Other cookies for internal use: In addition, this website may use various cookies to maintain user sessions between different logins to private account or portal areas that may be available. Their deactivation generally blocks features for the user, and therefore these cookies are necessary for the operation of this site. Again, you can check the complete list of cookies at the end of this document.

3. Cookies used by social networks: If Social Plugins are used, this website can participate in different third-party social networks, such as Facebook, to allow the user to share content or comments on those external websites and social platforms. You can check the list at the end of this document for cookies pertaining to social networks.

4. Cookies used by external content add-ons: This website may make use of content from third-parties, such as Google Maps to view geographic locations. Its use may require the use of certain third-party cookies that are detailed in the list at the end of the document. Some of these cookies are installed and managed by the providers of said add-ons, and cannot be accessed or controlled by this website.

Third-party cookies for personalised advertising: This website may make use of third-party ad services and, therefore, cookies linked to them for the creation of profiles based on online preferences and browsing habits. If used, these will be detailed in the list at the end of this document. They will not be installed if, after being informed of the cookie policy when reaching the website, the user does not accept the cookie policy and therefore does not continue browsing.

Description of Cookies and their purposes

At Selectra we use Google services, such as Google Ads and Google Analytics. You can find more information on this here: https://policies.google.com/technologies/partner-sites

The list below outlines the purpose of the cookies mentioned above, incorporating a scale of 1 to 3 based on their impact on users visiting the website:

  • Level 1 relates to cookies for internal use which are essential for the correct operation of the website and, therefore, the provision of the service requested by the user, as well as cookies managed by third parties with the sole purpose of allowing external plugins to display content correctly and, therefore, necessary for the functional presentation of this website.
  • Level 2 relates to anonymous analytical cookies, for internal use, which are necessary for the maintenance of web content on the website, and are exclusively managed by this website.
  • Level 3 relates to cookies managed by third parties that allow tracking the user through external websites or services.

List of cookies used on this website

Cookie Duration Purpose Level Source
sessionid 1 month Internal cookie. Keeps track of the user session across different web pages and forms on the site Level 1 Website
cookie-agreed 3 months Internal cookie.Records user accepting cookies Level 1 Website
cookie-agreed-categories 3 months Internal cookie. Categorizes which cookies have been accepted by a user Level 1 Website
         
gtm_debug Session Cookie set by Google Tag Manager. Stores information regarding pages a user has visited on the website. Level 3 Google*
gtm_preview Session Cookie set by Google Tag Manager. Stores information regarding pages a user has visited on the website. Level 3 Google*
test_cookie 1 day This cookie checks whether the user's web browser accepts cookies or not. Level 3 Google*
__utma 2 years To identify returning website users based on the browser used, if there is a match the cookie will consider that it is a returning user. If the user switches their web browser, Google Analytics will account for them as a distinct user. Level 2 Google*
__utmb 30 minutes Enables calculating how long a user spends on a webpage by recording the time of the page was accessed. Level 2 Google*
__utmc Session Google Analytics Internal Metric. Enables calculating how long a user spends on a webpage. Checks if the session should be kept open or a new session should be created. It is automatically deleted when changing websites or when closing the browser. Level 2 Google*
__utmz 6 months Google Analytics Internal Metric. It registers where the user came from in terms of online traffic. This cookie registers how the user arrived on our Website whether by direct traffic, from an external website, from an advertising campaign or from a search engine, including the keyword and the search engine used. Level 2 Google*
__utmt 10 minutes This cookie is used to help browsers manage cached web content which can improve page loading. Level 2 Google*
__utmv 2 years This cookie is used to store personal variables at the user level. This cookie is updated every time that data is sent to Google Analytics. Level 2 Google*
_ga 2 years This cookie is related to Google Analytics distinguishing different users. Level 2 Google*
_ga 2 years This cookie is related to Google Analytics distinguishing different users. Level 2 Google*
_ga 2 years This cookie is related to Google Analytics distinguishing different users. Level 2 Google*
_gat 1 minute This cookie is related to Google Analytics and is used to limit connection requests in order to improve website performance. Level 2 Google*
_gid 24 hours This cookie is related to Google Analytics and its ability to distinguish between different users for statistical purposes. Level 2 Google*
_gcl_au 24 hours This cookie is used by Google AdSense to measure the performance of online ads. Level 3 Google*
AMP_TOKEN 30 seconds to 1 year This cookie includes a token designed to work with Google AMP web technologies which helps identify client IDs as well as any errors or bugs. Level 2 Google*
_gac_property-id 90 days This cookie relates to advertising campaigns that a user has interacted with. This is achieved by linking data between Google Analytics and Google Ads. Level 3 Google*
OTZ 1 month This cookie allows for ads that may be served by the Google Ads platform to be optimised and personalised based on web traffic and user session duration details. Level 3 Google*
_dc_gtm_UA-XXXXXXXX Session This cookie is used to help identify visitors by age, gender or interests through the DoubleClick - Google Tag Manager platforms. Level 2 Google*
m.youtube.com LOGIN_INFO Session This cookie is used by the YouTube platform to collect data about embedded videos that may be viewed on the site. Level 3 Google*
IDE 1 year This cookie is used by Google DoubleClick to register user actions after clicking on a web ad as well as displaying relevant ads for the user. Level 3 Google*
Test_cookie 30 days This cookie is used to determine whether your browser accepts cookies from the Google Doubleclick platform. Level 3 Google*
SID, SAPISID, APISID, SSID, HSID, NID, PREF Most of the cookies expire 10 years after your last visit to a page containing a Google Map. Google sets a number of cookies on any page that includes an embedded Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users. Various Google*
         
_fbp 1 day This cookie is set by Facebook in order to display a range of web ads such as real time offers from third party companies. Level 2 Facebook*
_fr 3 months This cookie is set by Facebook in order to improve the relevance of ads displayed to the user. Level 2 Facebook*
wd Session These cookies are used to analyse how users interact with Facebook content by recording the type of web browser used to login to Facebook and user location in order to avoid fraudulent login attempts. Level 2 Facebook*
c_user 20/30 days This cookie is used alongside the xs cookie in order to authenticate a Facebook user Level 2 Facebook*
spin Session This cookie is used to redirect, optimize and attribute online ads. Level 2 Facebook*
xs 30 days This cookie is used in conjunction with the c_user cookie above to authenticate Facebook users. Level 2 Facebook*
         
_hjid 1 year This is a third-party cookie that is established the first time a user visits a page with a Hotjar script. It is used to distinguish the user and their web browser. Level 3 Hotjar*
_hjTLDTest Session This cookie is used by Hotjar to store alternative URL paths in order to ensure cookies are located easily and can be shared between subdomains. Level 3 Hotjar*
         
guest_id 48 hours These cookies are used by Twitter to help in displaying embedded tweets. Level 3 Twitter*
         
__zlcmid 1 year These cookies are used by Zen Desk to offer their Live Chat platform on the website. Level 2 ZenDesk*
         
__MUID 1 year This cookie is used to correctly display and analyse web ads from Microsoft. Level 3 Microsoft*
__MUIDB 1 year This cookie is used to facilitate the display, analysis and features of Microsoft online advertising. Level 3 Microsoft*
*For more information on Google Cookie policies, please visit Google. For more details on Google Analytics technical details, please visit Google Analytics Documentation. * For more information on Facebook Cookies please check their Cookie Policies. *For more information on Hotjar Cookies, please visit the Hotjar Cookie Policy. *For more information on Twitter Cookies, please read the Twitter Cookie Document. *For more information regarding Zendesk Cookies, please review the Zendesk Cookie Policy. *For more details on Microsoft Cookies, please visit the Microsoft Privacy Statement. Please note that this cookie list is subject to change.

How can I deactivate or delete these cookies?

The user may, at any time, choose which cookies they want to have active on this website through the settings available on their browser of choice:

Internet Explorer: https://privacy.microsoft.com/es-es/privacystatement

Safari: https://www.apple.com/legal/privacy/es/cookies/

Google Chrome: https://support.google.com/chrome/answer/95647

Google: https://www.google.com/intl/es/policies/privacy/

Firefox: http://support.mozilla.org/es/kb/Delete%20cookies

Android (Google):https://www.google.com/intl/es/policies/privacy/

Windows Phone (Microsoft): https://www.google.com/intl/es/policies/privacy/

What happens if cookies are disabled?

Some website features may be disabled or not function as intended.

Update of our cookies policy

We may update the Cookie Policy of our Website, therefore we recommend that you review this policy each time you access it in order to be adequately informed about how and why we use cookies.


Terms & Conditions

I - Objective

These general conditions are intended to define the use of the services provided by the website selectra.ie, hereafter known as the “Website”. By using this Website or using our services as described herein, you agree that you have read, understood, and agree to our general conditions and terms of service.

II - Definitions

Website: the term “Website” refers to the website selectra.ie.

Editor: refers to Selectra SARL, editor of the website selectra.ie

We/Us: refers to Selectra SARL, editor of the website selectra.ie

User: refers to any person that uses the website or any of the services offered by the website, as well as any person connected to the website selectra.ie

Customer: refers to any person who has signed a contract with a Selectra SARL partner through Selectra SARL.

Content: the term “User Content” refers to data transmitted by the user in various sections of the website.

Form: the Form refers to the sign-up form or request for information that the user must complete in order to, for example, be connected to a Selectra SARL representative, or to receive a quote from a Selectra SARL partner.

The Comparison Tool: refers to the application supplied by the Editor that enables the comparison between historic and alternative suppliers.

Corporate name: SARL registered with the RCS de Paris under the number 499807147

Headquarters: 66 rue Sébastien Mercier – 75015 Paris – France

Contact : aurian.demaupeou@selectra.info

Telephone number: 01704 325069

Web host: OVH, quai du Sartel – 59100 Roubaix

Publication director: Aurian de Maupeou, manager of Selectra SARL – email : aurian.demaupeou@selectra.info

EU VAT Number (Numéro de TVA intracommunautaire) : FR12499807147

Professional liability number (Numéro de responsabilité civile professionnelle): 086714841

Website goal: the goal of the website is to provide information relating to energy. The website is open access and free for all users. By using a service offered by the website it is assumed that the user has accepted the entirety of these terms of use. The User recognizes the value of the Editor’s automatic recording system (cookies), and with the exception of contrary evidence, renounces the ability to contest them in the event of a dispute. It is assumed that the user has the legal capacity to accept these terms of service. The terms and conditions are those in effect on the date of the User's visit. We reserve the right to revise these Terms at any moment as we see fit.

The website selectra.ie (contact number 1800 816 038) offers the following services to the User, free of charge:

  1. Information about the tariffs and general conditions of service of historic suppliers and alternate electricity and gas suppliers that provide service.
  2. Comparisons of supplier offers for residential customers, and to note, when appropriate, annual savings or surcharges (in Euros) according to the fee schedule proposed by the supplier.
  3. Access to an online form that allows the user to be contacted by a Selectra SARL representative or to access the website of the supplier and offer chosen by the user, caller or customer.
  4. Advice for choosing an energy service based on different consumption profiles.
  5. Energy consumption estimation.
  6. Articles containing varied energy-related information.
  7. Cancellation letter generation service.

IV – Compensation

The Editor is compensated by partner energy suppliers according to contracts signed with those partners. As of May, 2020, Selectra SARL’s energy partner is:

  • Energia

VI – Intellectual Property

selectra.ie is a website owned by Selectra SARL.

All materials displayed or presented on the website (including, but not limited to text, graphics, articles, photographs, images, and illustrations (also known as the “Content”) are owned by Selectra SARL, with the exception of brand names, logos, or images belonging to partner authors or partner companies. In all cases, all posted Content is protected by copyright, trademark, and other intellectual property rights. All reproduction, republishing, modification, transmission or distribution of content on the website is strictly forbidden without prior written consent from Selectra SARL. Requests for authorization of content use can be made to info-ie@selectra.com

VII - Personal Data

1. Selectra SARL, owner of selectra.ie, complies with the French authority for personal data protection (la Commission Nationale de l’Informatique et des Libertés – CNIL) with regards to the collection and processing of your personal data. In accordance with the « Informatique et Libertés » N° 78-17 law of 6 January 1978, you have the right to access, modify, and to oppose to its use, a right that you can exercise by contacting aurian.demaupeou@selectra.info, or by writing to Selectra SARL - 66 rue Sébastien Mercier - 75015 Paris – France. Personal data may be collected during a telephone call, over email to one of the Selectra SARL services, by completing a form requesting information about a Selectra SARL service, by subscribing to the Selectra SARL newsletter or by accepting cookies (which may take place when connecting to the website, submitting a form, or interacting with the website).

2. Purposes – Personal data is collected:

  • automatically during a visit to our site for statistical purposes, advertising or personalization of your experience;
  • when filling in a form requesting for a quote;
  • during a telephone call, at your initiative;
  • when using our cancellation letter generation service;
  • when subscribing to our mailing list;
  • or to analyze your bills and offer another rate.

3. Recipients – In order to provide our services, we need to collect and process some of your personal data. Selectra SARL is the recipient of such data but may be required to transmit data to third parties such as, for example, its commercial partners in the event of a subscription to a partner offer.

4. Security – Your personal information could be disclosed pursuant to a law, regulation, or following a decision made by a competent regulatory or judicial body, or, if necessary, for Selectra SARL to protect its rights and interests.

5. Data retention period – Data is stored on the selectra.ie website host, whose details are contained in this document, and are kept for the necessary time to achieve the purposes referred to above. Beyond this period, they will be anonymized and stored for statistical purposes only and will not be exploited in any way.

VIII - Banners

This website may contain advertising banners. In this case, you accept that selectra.ie displays these banners. The terms and subjects of these banners are subject to change without notice

The website may contain links towards third-party sites. These links are established in agreement with the concerned sites at a time during which the website considered it appropriate to do so, given the content and services proposed by these websites. The links present on the website do not constitute a recommendation or validation of third-party websites or of their content. It is up to the user to use the information on third-party websites wisely and critically.

X – Photo credits

We use photos from various sources including:

  • Fotolia
  • Stocklib
  • Shutterstock
  • Pixabay
  • Unsplash

XI – Non-Responsibility Disclaimer

The website is not liable for errors encountered on the site, technical problems, interpretation of published information published and consequences of their use. Use of the information presented on the website is under the user’s exclusive responsibility.

XII –Jurisdiction

These terms of service are governed by European law. In the event of a dispute regarding the interpretation, execution, or implementation of any provision within these terms, and failing amicable agreement between the parties, the Paris Courts will have exclusive jurisdiction litigation.

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