Electric Ireland is the country's largest electricity supplier and, therefore, provides a large host of services. Our comprehensive guide to Electric Ireland simplifies it all for you. Whether you are an existing or a new customer, need to pay a bill, submit a meter reading, or are simply looking for Electric Ireland customer service, we have all the answers in our complete Electric Ireland guide.

Electric Ireland Synopsis
Fuel types: Electricity, gas, and duel-fuel   Ireland's largest provider
Electricity sources: Mainly renewables and gas   Competitive prices
Customers: 1.35 million total   Poor customer service reviews

About Electric Ireland

Electric Ireland is the retail arm of ESB (Electricity Supply Board), Ireland's only electricity supplier before the market deregulation. Besides electricity, Electric Ireland also began to supply gas in 2011 after the gas market deregulation.

With just under 50% of the electricity market share, Electric Ireland is the largest electricity supplier in the country by far. It's followed by Bord Gáis Energy in second place with just under 18.6% and SSE Airtricity in third with almost 13.2%.

Along with gas and electricity, Electric Ireland also sells various types of smart technology, such as solar panels, EV chargers and smart thermostats.

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Are Electric Ireland and ESB the same?

ESB rebranded its customer supply arm to Electric Ireland in 2012, following a government mandate forcing it to cede 40% and 50% of its business and residential electricity supply market, respectively. ESB was formerly the government-appointed electricity supplier for Ireland prior to market deregulation.

Rebranding was a non-negotiable condition in order to be able to rejoin the market as a competitor against other energy providers. It is to the advantage of the consumers that the market was deregulated, enabling competitive pricing. However, it must still have been unpleasant for ESB to have to sit there and watch customers walk away without being able to lift a finger.

ESB Networks currently manage the Irish electricity distribution network. Despite the market shake-up and the ensuing competition, the Commission for Regulation of Utilities (CRU) end-of-March 2019 electricity and gas retail markets report showed that Electric Ireland held an impressive 48.39% residential electricity market share and had gained a 20.99% residential gas market share, making it one of the dominant energy providers in Ireland again.

Electric Ireland Rates & Tariffs

Electric Ireland offers a widevariety of energy plans, which can make it difficult to decide which is actually the best. We have simplified matters for you by presenting all Electric Ireland rates according to your meter type.

For information regarding Electric Ireland rates for prepayment meters, head to our Electric Ireland Pay As You Go (PAYG) guide.

For customers that pay by bill or via direct debit, we've broken down the suppliers' plans in the following order to help you compare the different Electric Ireland rates and find the best offer for your home.

  • Electricity rates and plans
  • Gas rates and plans
  • Dual fuel plans
  • Smart meter plans
  • Electric Ireland rates compared to other suppliers

Electric Ireland Electricity Rates

In the table below, you can find Electric Ireland's standard electricity unit rate according to your meter type. This is how much you pay/kWh of electricity that you consume. If you register for a discounted Electric Ireland plan, the discount will be applied only to these unit rates rather than the whole bill.

Standard Electric Ireland Electricity Unit Rates
Meter Type Day Unit Rate Night Unit Rate
24 Hour 21.84c/kWh 21.84c/kWh
Day/Night 23.44c/kWh 11.63c/kWh
Night Saver N/A 11.63c/kWh

Night Saver charges only apply if you have a separate Night Storage Heating meter. Last updated: October 2021

In addition to paying for the electricity that you use, you must also pay fixed electricity costs. These include:

  • Electricity standing charge — This covers the costs of operating and maintaining the electricity network.
  • PSO Levy — This Government mandate supports generating electricity from sustainable sources.

You can find the Electric Ireland fixed electricity costs for your meter type in the table below.

Electric Ireland Fixed Electricity Costs
Meter Type Standing Charge PSO Levy Total Fixed Costs
24 Hour Urban €190.19/year €58.57/year €248.76
24 Hour Rural €250.93/year €58.57/year €309.50
Day/Night Urban €258.18/year €58.57/year €316.75
Day/Night Rural €324.79/year €58.57/year €383.36
Night Saver €14.71/year €0/year €14.71

Night Saver charges only apply if you have a separate Night Storage Heating meter. Last updated: October 2021

Electric Ireland offers a variety of discounted electricity plans. In the following table, we've listed the plans and what they offer. We've also calculated the estimated annual bill (EAB).

Electric Ireland Electricity Plans
Plan Offer Estimated Annual Bill (EAB)
Standard none €1,196
Electricity 12-month contract €210 online welcome bonus
5.5% direct debit & paperless billing discount
€915 first year cost
Electricity 24-month contract €230 online welcome bonus
5.5% direct debit & paperless billing discount
€830 first year cost
Green Electricity 100% green electricity
€210 online welcome bonus
5.5% direct debit & paperless billing discount
€911 first year cost
Electricity NightSaver 12-month contract €210 online welcome bonus
5.5% direct debit & paperless billing discount
€798 first year cost
Electricity NightSaver 24-month contract €230 online welcome bonus
5.5% direct debit & paperless billing discount
€723 first year cost
Green Electricity NightSaver 100% green electricity
€210 online welcome bonus
5.5% direct debit & paperless billing discount
€803 first year cost

The EAB is based on the average urban household, which consumes 4,200 kWh of electricity per year. Discounts apply to unit rates only. The welcome bonus has been included. Last updated: October 2021

Electric Ireland Gas Rates

Unlike with electricity, Electric Ireland gas rates don't vary by meter type. Here are Electric Ireland's standard gas rates:

Electric Ireland Gas Rates
Cost Type Rate
Standard Unit Rate 5.854c/kWh
Standing Charge €113.15
Carbon Tax 0.688c/kWh

There are only two Electric Ireland gas plans with a discount. You can see how they compare to the standard gas plan in the table below.

Electric Ireland Gas Plans
Gas Plan Offer Estimated Annual Bill
Standard none €833
Gas 12-month contract €55 online welcome bonus
5.5% direct debit and paperless billing discount
€741 first year cost
Gas 24-month contract €100 online welcome bonus
5.5% direct debit and paperless billing discount
€696 first year cost

Calculations based on average consumption figures. All discounts have been applied. Last updated: October 2021

Electric Ireland Dual Fuel Tariffs

If you have both gas and electricity, you'll get the best deal with an Electric Ireland dual fuel plan. Rather than just getting a 5.5% discount off the standard unit rates, you'll get 8.5% off. Another advantage is that the welcome bonus for dual fuel is €350. For a single fuel, it's either €265 or €75.

In the following table, you can see how Electric Ireland's dual fuel plans compare.

Electric Ireland Dual Fuel Plans
Plan Offer Estimated Annual Bill (EAB)
Standard none €2,029
Electricity and Gas 12-month contract €265 online welcome bonus
8.5% direct debit & paperless billing discount
€1,600 first year cost
Electricity and Gas 24-month contract €315 online welcome bonus
8.5% direct debit & paperless billing discount
€1,500 first year cost
Green Electricity & Gas 100% green electricity
€265 online welcome bonus
8.5% direct debit & paperless billing discount
€1,605 first year cost 
Electricity NightSaver & Gas 12-month contract €265 online welcome bonus
8.5% direct debit & paperless billing discount
€1,498 first year cost
Electricity NightSaver & Gas 24-month contract €315 online welcome bonus
8.5% direct debit & paperless billing discount
€1,398 first year cost
Green Electricity NightSaver & Gas 100% green electricity
€265 online welcome bonus
8.5% direct debit & paperless billing discount
€1,502 first year cost

The EAB is based on the average urban household. Discounts apply to unit rates only. The welcome bonus has been included. Last updated: October 2021

Electric Ireland Smart Meter Plans & Rates

Electric Ireland recently launched special offers for customers with smart meters. With these plans, electricity rates can vary depending on the time of day.

Let's break down the plans available for customers wishing a smart meter with Electric Ireland. You can find the energy rates for each plan in the tables below.

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Electric Ireland Smart Meter Electricity Offers

Electricity Smart Meter Offers
Smart Meter Plan Offer Electricity Unit Rates
Home Electric+ 12-month contract €210 online welcome bonus
5.5% discount
Free Google Nest Hub
20.63c/kWh
Home Electric+ 24-month contract €230 online welcome bonus
5.5% discount
Free Google Nest Hub
20.63c/kWh
Home Electric+ Weekender Free electricity on Saturday or Sundays
€210 online welcome bonus
5.5% discount
Free Google Nest Hub
Standard: 22.65c/kWh
Saturday/Sunday:0c/kWh
Home Electric+ Night Boost €210 online welcome bonus
5.5% discount
Free Google Nest Hub
8am-11pm: 22.98c/kWh
11pm - 8am: 11.83c/kWh
2am - 4pm: 6.39c/kWh
Home Electric+ SST €210 online welcome bonus
5.5% discount
Free Google Nest Hub
8am-11pm: 22.50c/kWh
11pm-8am: 11.85c/kWh
5pm-7pm: 23.99c/kWh
Home Electric SST €210 online welcome bonus
5.5% discount
Free Google Nest Hub
8am-11pm: 22.50c/kWh
11pm-8am: 11.85c/kWh
5pm-7pm: 23.99c/kWh

Last updated: October 2021

Electric Ireland Smart Meter Dual Fuel Offers

Dual Fuel Smart Meter Offers
Smart Meter Plan Offer Electricity Unit Rates Gas Unit Rates
Home Electric Dual+ 12-month contract €265 online welcome bonus
8.5% discount
Free Google Nest Hub
19.98c/kWh 5.357c/kWh
Home Electric Dual+ 24-month contract €315 online welcome bonus
8.5% discount
Free Google Nest Hub
19.98c/kWh 5.357c/kWh
Home Electric Dual+ Weekender Free electricity on Saturday or Sundays
€265 online welcome bonus
8.5% discount
Free Google Nest Hub
Standard: 21.93c/kWh
Saturday/Sunday:0c/kWh
5.357c/kWh
Home Electric+ Night Boost €265 online welcome bonus
8.5% discount
Free Google Nest Hub
8am-11pm: 22.26c/kWh
11pm - 8am: 11.45c/kWh
2am - 4pm: 6.19c/kWh
5.357c/kWh
Home Electric+ SST €265 online welcome bonus
8.5% discount
Free Google Nest Hub
8am-11pm: 21.78c/kWh
11pm-8am: 11.47c/kWh
5pm-7pm: 23.23c/kWh
5.357c/kWh
Home Electric SST (no electricity insights) €265 online welcome bonus
8.5% discount
Free Google Nest Hub
8am-11pm: 21.78c/kWh
11pm-8am: 11.47c/kWh
5pm-7pm: 23.23c/kWh
5.357c/kWh

Last updated: October 2021

Electric Ireland Smart Meter Installation

Currently, there is no upfront cost in having a smart meter installed by Electric Ireland. To date, the provider accounts for 106,000 installations of the 240,000 smart meters installed across Ireland.

There are various reasons you might have a smart meter installed for your home. We break down the primary advantages and disadvantages below:

PROS:

  • Automatically submits meter readings to Electric Ireland
  • Lower electricity and gas tariffs during off-peak hours
  • More control over your electricity and gas usage
  • Helps you reduce your carbon footprint

CONS:

  • Higher electricity and gas tariffs during peak hours
  • Smart meters are not fail proof.
  • For some, the use of modern technology is an inconvenience

How do Electric Ireland rates compare to other suppliers?

The table below shows Ireland’s largest energy providers, along with the estimated annual cost for their cheapest dual fuel offer.

Cheapest Duel Fuel Offer per Supplier
Supplier Best offer Price per year
Bord Gáis Energy 31% Electricity discount
40% Gas discount
€1,611
Electric Ireland 8.5% Dual fuel discount
€265 Cashback
€1,504
Energia 36% Electricity discount
35% Gas discount
€35 Cashback
€1,708
PrePayPower Standard €2,379
SSE Airtricity 28% Electricity discount
23% Gas discount
€1,781
Find the best offer for your home. Find the best offer for your home.

*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied.

Electric Ireland price increase

Electric Ireland has announced another price increase scheduled for November 1st, 2021. There have been over 30 announcements of price increases from Irish energy providers this year alone.

For Electric Ireland, it is the second price increase announcement this year. On August 1st, Electric Ireland prices increased by 9% for electricity and 7% for gas.

This latest Electric Ireland price increase will add an additional 9.3% on their electricity prices and 7% on their gas prices.

Some analysts partially blame these price increases on the lack of wind (for renewable energy output) as well as on the maintenance work being carried to Ireland's two largest power plants; Huntsdown in Dublin and Whitegate in Cork. These two plants account for 15% of Ireland's energy production.

Customers should take the time to compare pricing between energy providers, as there are now some important differences among the providers in Ireland.

Electricity bill

How Can I Pay my Electric Ireland Bill?

Electric Ireland provides a variety of options for you to pay your electricity and gas bills. They are:

  1. Pay online - Login to your Electric Ireland account and pay directly online
  2. Direct Debit - Be sure to include your 9 digit Electric Ireland account number
  3. By post - Send a cheque payable to Electric Ireland, no cash accepted!
  4. Payzone - You can pay your Electric Ireland bill at any Payzone shop. Be sure to bring a copy of your bill when making the payment.

How often does Electric Ireland bill?

Electric Ireland typically issues your bill every two months. You must pay your bill within 14 days from the time they issue it. If you fail to pay your Electric Ireland bill, you risk your energy supply being disconnected.

If you have both your gas and electricity supply with Electric Ireland, they will bill separately you for each. If you are a direct debit customer, they will take these as two separate payments.

Should you have any queries about your energy bill, either contact Electric Ireland's customer service team or check out our guide on understanding utility bills.

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How do I Submit my Electric Ireland Meter Reading?

To ensure you pay the correct amount for your bill, it is best to regularly submit meter readings to Electric Ireland. See our complete guide on the matter if you need help to submit a meter reading?

You can submit your Electric Ireland meter reading in one of the following three ways:

  1. Online — You can submit the meter reading online via your online Electric Ireland account. If you do not have an account, you will need to register for one in order to submit the meter reading online.
  2. By phone — To submit your meter reading by phone, call 1800 372 372. You should have your account number (which you will find on your bill) on hand when you call to submit the reading.
  3. Via ESB Networks — Customers can also submit meter readings to Electric Ireland by visiting the ESB Networks webpage or calling them at 0800 337 777. The phone number is available 24/7. You will need to provide your 11-digit MPRN and your meter reading.

Note that if you submit your Electric Ireland meter reading more than once on the same day, it may delay your energy bill.

Electric Ireland Pay As You Go

For customers who prefer more control over their energy spending habits, there is an Electric Ireland Pay As You Go (PAYG) alternative to traditional billing. Customers can choose to opt-in to PAYG electricity or PAYG gas.

You can check out more on the pros and cons of prepay electricity and gas in our handy PAYG guide. For more in-depth information on how to get Electric Ireland Pay As You Go, such as reviews, rates and friendly credit options, we have the ultimate Electric Ireland Pay As You Go guide. For help to top up your meter, check out our Electric Ireland Top Up page.

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Electric Ireland App

Electric Ireland currently offers the PAYG top up app for both the Android and iOS platforms. It is for customers with a PAYG account and offers the following features;

  • Set up a preset amount to top-up your PAYG account.
  • Make a Once Off top up for your meter.
  • Review your top up history and past payments.
  • Update your personal details like debit/credit card, password or meter details on your Account.
  • Create an Electric Ireland PAYG account if you don’t have one.
Smartphone

On Google Play, the Electric Ireland app has an average rating of 2.6 out of five stars. In the App Store, it scored 2.3 stars out of five.

Google Play rating:⭐⭐½

iTunes app store: ⭐⭐½

Happy customers enjoyed the history feature, allowing them to compare with their previous usage. Many customers rated the app as poor when the top up feature is not working.

"Nothing good to say about this App, it has not been working for months , told weeks ago it's being worked on still no solution, this is inconvenient and simply not good enough."

Geraldine CostelloGoogle Play Store

Electric Ireland Login

Signing up for an online account with Electric Ireland is a relatively simple process. To register and sign in, you will need to have your personal contact information, meter details, and payment details at hand.

Although you can add some of this information later on, the meter details necessary include:

  • Keypad location — A label you can choose to identify the home associated with the meter, e.g. “Gas Rental House” or “28 Bridget Lane”.
  • Keypad number — This is an eight-digit number on the front of your top-up card, which you can also find on your In-Home Monitor under Settings/Info as the Payment Card ID.

If you experience any difficulties while trying to log in online, we've written a comprehensive Electric Ireland login guide to help you out. Note that for EI business customers, there is a separate Electric Ireland business login page you'll need to use.

Once you have registered online, you'll be able to log in and manage your energy account 24 hours a day, seven days a week. Via the online portal, you can set up a direct debit, view your account balance, submit meter readings to Electric Ireland, and manage your personal details.

Electric Ireland Rewards

The Electric Ireland Rewards scheme is an attractive loyalty scheme for Electric Ireland customers. Under the scheme, customers can get offers, retail discounts, vouchers for money off their energy bills, and even take part in competitions.

You do not enter automatically into the scheme when you register for Electric Ireland online, as your rewards account is separate from your billing. To sign up, you’ll need your account number (which is on your Electric Ireland bill), contact details, and date of birth.

There are regular updates on offers, so make sure to check the rewards website often. If you have any issues with your rewards account, contact Electric Ireland. Our Electric Ireland Rewards article also deals with the nitty gritty of how to sign up, log in to the scheme, and Electric Ireland Real Rewards.

Electric Ireland Gas Boiler Service

Boiler

An Electric Ireland gas boiler service costs €89. You can book a gas boiler service on the Electric Ireland website. Simply go to the Electric Ireland homepage, click "Products" and select "Gas boiler service". Click the orange button that says "Add To Cart" and then click "Checkout".

In order to make the appointment, you will need to provide a few personal details, including your name, phone number and address. You don't have to be an Electric Ireland gas or electricity customer in order to book a gas boiler service.

Two days before your scheduled appointment, Electric Ireland will send you a reminder via text message. On the day of the appointment, your technician will call you to let you know they're on the way. Once the technician arrives, they will carry out a 26-point safety check. The appointment will last around an hour.

It's important to do some boiler maintenance and get your boiler service each year. Servicing it regularly will ensure that it operates more efficiently. It will also save you money on your energy bills and help to prevent expensive repairs and breakdowns.

Note that Electric Ireland does not service liquid petroleum gas (LPG) boilers. In order to get an Electric Ireland boiler service, the property must be connected to the gas pipeline.

Electric Ireland Smart Home Bundles

Customers can contract one of two Smart Home bundles, priced at €209 and €169. Both offers include your gas boiler service and come with either the Nest Learning thermostat or Climote, respectively.

Electric Ireland offers a wide-range of Smart thermostats designed to control your home heating and water easily; Nest, Climote, and Honeywell Evohome. You can also buy these Smart thermostats as part of a bundle or separately from Electric Ireland.

If you're interested in purchasing a smart thermostat but you're not sure which one to pick, check out our individual guides on the Electric Ireland Nest smart thermostat and the Electric Ireland Climote smart thermostat. We've also compared all the popular smart thermostats currently used in Ireland and any offers associated with them.

Electric Ireland Fuel Mix

Renewables and gas are the primary sources of electricity for Electric Ireland, making up 63.7% and 34.3%, respectively. Electric Ireland has made some real strides in the percentage increase from renewables in recent years. The supplier now surpasses the national average of 57.9% in this department.

Find the latest fuel mix data in the following chart. This information was provided to the CRU by Electric Ireland for the 2020 fuel mix disclosure period.

Electric Ireland Customer Service

On the customer review website Trustpilot, Electric Ireland has an overall rating of 1.6 out of five stars from just over 100 reviews on the site. Nearly 87% of them rating the Electric Ireland customer service as either 'poor' or 'bad'.

The major customer complaints being about the long wait times to reach the Electric Ireland customer service department. The few customers who wrote a comment were pleased about Electric Ireland prices.

"Waiting for 30 minutes still failed to deal with someone, absolutely useless. Avoid"

Dan MurphyTrustpilot

Electric Ireland customer service is divided into different departments according to your query. To reduce your wait times, we have outlined the various contact details for the provider below:

Contact Electric Ireland

As one of the top energy provider companies in Ireland, Electric Ireland has several contact numbers corresponding to different departments. When in doubt, try calling Electric Ireland on 1800 372 372. Representative are available Monday to Saturday from 8 a.m. to 8 p.m.

New Customer with Electric Ireland?

You can contact the sales department to find the correct plan or tariff for your home on 1800 305 090. Representative are available Monday to Friday from 8 a.m. to 8 p.m and Saturdays from 9 a.m. to 5:30 p.m.

You can also visit the company website and select either the 'Sign Up Now' button or 'Open an Account Now' button. On top of your personal information, you will need to provide your MPRN and/or GPRN. a current meter reading, and your bank details.

Moving House with Electric Ireland?

When you arrive at a new home, the existing provider for the property will continue to provide you with electricity and gas until you register your details. Moving house is the perfect opportunity to switch providers and find the best offer on the market.

If you are an existing customer and are moving house, you will need to either close your Electric Ireland account, or, request to take your existing plan with you.

How do I switch to Electric Ireland?

Switching to Electric Ireland can be done over the phone or online via the provider's website in a matter of minutes. To know how much you can save by switching to Electric Ireland, you can call us here at Selectra on 12 678 669.

You'll need the following details to switch to Electric Ireland:

  • Your MRPN and/or GPRN. You can find these on your electricity bill.
  • A current meter reading.
  • Your bank details.

Keep in mind, if you switch to Electric Ireland and receive the welcome bonus, you must remain with Electric Ireland for at least 12 months. The bonus can only offset charges on your account. It cannot be requested as cash or a refund.

For more specific queries, such as home energy, complaints or calling from abroad, we recommend viewing our Electric Ireland Contact page.

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