Electric Ireland is one of the country's largest energy suppliers with a wide-variety of electricity and gas rates and offers. Whether you are an existing or a new customer, need to pay a bill, submit a meter reading, or are simply looking to contact Electric Ireland, our comprehensive provider guide has all the answers for you.
Electric Ireland price cuts from 1st November 2023 Electric Ireland has announced it will be cutting its prices to benefit 1.1 million customers in response to the easing energy crisis. The cuts will be effective from 1st November 2023.
Who Is Electric Ireland?
Electric Ireland is the retail arm of ESB (Electricity Supply Board), Ireland's only electricity supplier before the market deregulation. The company also began to promote gas supply in 2011 after the gas market deregulation.
As of March 2021, the CRU market survey evaluated Electric Ireland with 51% of the electricity domestic market share. The provider continues to be the largest electricity supplier in the country, followed by Bord Gais Energy at 16%. It's followed by SSE Airtricity in third place with 11% of the Irish electricity market share and then Energia in fourth with 9%.
Along with gas and electricity, Electric Ireland also sells various types of smart technology, such as solar panels, EV chargers, and smart thermostats to help with the environment.
Who owns Electric Ireland?
Electric Ireland is owned and managed by the ESB group. The group is classified as a 'semi-state' operated entity. The company operates as every other corporation in the country, however, its directors are appointed by the Government of Ireland instead of shareholders.
What Is the Electric Ireland Fuel Mix?
Renewables and gas are the primary sources of electricity for Electric Ireland, making up 63.7% and 34.3%, respectively. Electric Ireland has made some real strides in the percentage increase from renewables in recent years with the supplier now surpassing the national average of 57.9% in this department.
Find the latest fuel mix data in the following chart. This information was provided to the CRU by Electric Ireland for the 2020 fuel mix disclosure period.
Please note these are the latest statistics that Electric Ireland has available from 2020. Some of the statistics might have changed.
Last Updated: 29/08/2023
Paying too much with Electric Ireland? Our energy specialists can help you switch to a better energy plan in just a few minutes! Sorry, we're closed right now! We're currently closed but please leave us your number and we'll give you a free callback as soon as we'open!
What Are Electric Ireland's Rates and Offers?
Electric Ireland offers a wide variety of energy plans, which can make it difficult to decide which is the best. We have simplified matters for you by presenting all Electric Ireland rates according to your meter type.
For customers that pay by bill or via direct debit, we've broken down the suppliers' price plans in the following order to help you compare the different Electric Ireland rates and find the best offer for your home.
What Are Electric Ireland's Electricity and Gas Prices?
Electric Ireland has great range of different offers for customers to choose from. At moment, Electric Ireland is offering their standard tariffs along with special green tariffs all with a 12 month discount for either 5.5% or 8.8%, depending on whether you get a dual fuel deal or not. Check out Electric Ireland’s current prices below:
🛠️ Electricity Only Tariffs
Urban Meter
Urban 24hr Urban Nightsaver Urban Night Storage
Rural Meter
Rural 24hr Rural Nightsaver Rural Night Storage 
Last updated: 29/08/2023
EAB calculated based on average electricity usage (4,200 kWh) with VAT and PSO Levy included.
Urban Meter
Urban 24hr Urban Nightsaver Urban Night Storage
Rural Meter
Rural 24hr Rural Nightsaver Rural Night Storage
Last updated: 29/08/2023
EAB calculated based on average electricity usage (4,200 kWh) with VAT and PSO Levy included.
💡 Smart Meter Tariffs
Standard Smart Tariff
Urban Smart Meter Rural Smart Meter
Night Boost
Urban Smart Meter Rural Smart Meter
Last updated: 29/08/2023
EAB calculated based on average electricity usage (4,200 kWh) with VAT and PSO Levy included.
💳 Pay As You Go Tariffs
Urban Meter
SPAYG Urban 24hr
Rural Meter
SPAYG Rural 24hr
Last updated: 29/08/2023
EAB calculated based on average electricity usage (4,200 kWh) with VAT and PSO Levy included.
🔥 Gas Only Tariffs
Gas Tariff
Last updated: 29/08/2023
EAB calculated based on average gas usage (11,000 kWh) with VAT and Carbon Tax included.
✌️ Dual Fuel Tariffs
Urban Meter
Urban 24hr Urban Nightsaver Urban Night Storage
Rural Meter
Rural 24hr Rural Nightsaver Rural Night Storage
Last updated: 12/09/2023
EAB calculated based on average electricity usage (4,200 kWh) + average gas usage (11,000 kWh) with VAT, PSO Levy included and Carbon Tax included.
Urban Meter
Urban 24hr Urban Night Storage
Rural Meter
Rural 24hr Rural Night Storage
Last updated: 12/09/2023
EAB calculated based on average electricity usage (4,200 kWh) + average gas usage (11,000 kWh) with VAT, PSO Levy included and Carbon Tax included.
How Much Are Electric Ireland's Standing Charges?
In addition to paying for the electricity that you use, you must also pay fixed electricity costs. These include:
- Electricity standing charge
This covers the costs of operating and maintaining the electricity network.
- PSO Levy
This is a government mandate to support generating electricity from sustainable sources.
You can find Electric Irelands' fixed electricity costs for your meter type in the table below.
| Meter Type | Standing Charge | PSO Levy | Total Fixed Costs |
|---|---|---|---|
| 24 Hour Urban | €302.92/year | €0.00/year | €302.92 |
| 24 Hour Rural | €380.46/year | €0.00/year | €380.46 |
| Day/Night Urban | €396.89/year | €0.00/year | €396.89 |
| Day/Night Rural | €483.71/year | €0.00/year | €483.71 |
| Night Saver | €15.31/year | €0.00/year | €15.31 |
Night Saver charges only apply if you have a separate Night Storage Heating meter. Last updated: February 2023
What Time Does Electric Ireland's Night Rates Start?
Electric Ireland's night rates operate during the following times:
- Summer time: From 2 a.m. to 9 a.m.
- Winter time: From 1 a.m. to 8 a.m.
No need to worry, there is nothing for you to adjust to the meter when changing seasons, the different times simply follow daylight savings. Be aware that these times should not be confused with the Time of Use hours that are only for Electric Ireland smart meters.
What Are Electric Ireland's Smart Meter Rates and Offers?
The Irish electricity supplier recently launched special offers for customers with smart meters. With these plans, electricity rates can vary depending on the time of day.
If you do not have a smart meter, you can get one installed for free. There are various reasons you might have a smart meter installed in your home. We break down the primary advantages and disadvantages below:
Pros
Cons
Now that we have weighed the pros and cons of having a smart meter, let's break down Electric Ireland's smart meter plans. You can find the energy rates for each plan in the tables below.
How Do Electric Ireland's Cheapest Rates Compare to Other Suppliers?
Are you wondering how economical Electric Ireland prices are? The table below compares the prices between Ireland’s largest energy providers, along with the estimated annual cost for their cheapest dual fuel offer.
| Supplier | Best offer | Price per year |
|---|---|---|
| Bord Gáis Energy | 10% Electricity discount 10% Gas discount |
€3,807.00 |
| Electric Ireland | 8.5% Dual fuel discount €150 Cashback |
€3,572.00 |
| Energia | 10% Electricity discount 10% Gas discount |
€2,835.40 |
| PrePayPower | Standard | €3,928.33 |
| SSE Airtricity | 10% dual fuel discount €150 Cashback |
€3,577.56 |
| Compare Dual Fuel Offers | Call (01) 913 1771 Ad | Mon - Fri: 9 am - 6 pm |
*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied. Last updated: February 2023
What Is the Most Recent Electric Ireland Price Increase?
Electric Ireland announced another price hike for this year that came into effect from 1 October 2022. This has meant a price increase of 26.7% for electricity and at least 37.5% for gas. This is the second price hike in 2022 with the previous one on 1 May 2022. The increase was an unprecedented 23.4% on electricity rates and 24.8% for gas tariffs.
We must remember the price increase from the electricity and gas provider was only on November 1st, 2021. At the time, this was already the second price increase announcement of 2021, the first price increase being on August 1st when Electric Ireland prices increased by 9% for electricity and 7% for gas.
Analysts partially blamed these price increases on the lack of wind (for renewable energy output) as well as on the maintenance work being carried to Ireland's two largest power plants; Huntsdown in Dublin and Whitegate in Cork. These two plants account for 15% of Ireland's energy production.
This time around, the culprit for this substantial increase is the ongoing global energy crisis and war in Ukraine.
We are acutely aware that the rising cost of living is causing difficulty for households across the country. Unfortunately, the unprecedented and sustained volatility of wholesale gas prices over the last 12 months means that we now need to increase our prices. We delayed the increase as long as we could in the hope that wholesale prices would drop back to early 2021 levels, but regrettably, this has not happened.
More than ever, customers should take the time to compare pricing between energy providers, as there are some important price differences among them in Ireland.
Paying too much with Electric Ireland? Our energy specialists can help you switch to a better energy plan in just a few minutes! Sorry, we're closed right now! We're currently closed but please leave us your number and we'll give you a free callback as soon as we'open!
What Are the Electric Ireland Customer Reviews Like?
We look at the two main customer review websites of Trustpilot and Google to see what customers think of the Electric Ireland services.
| Reviewer | Rating | Details |
|---|---|---|
| Trustpilot | ⭐ | Complaints about high prices and rude customer service. |
| ⭐⭐ | Reviews related to a bad customer service experience. |
What Are the Electric Ireland Reviews on Trustpilot Like?
On the customer review website Trustpilot, Electric Ireland has an overall rating of 1.3 out of 5 stars from just over 235 reviews on the site. Nearly 91% of them rated Electric Ireland's customer service as either 'poor' or 'bad'.
The major customer complaints were about the long wait times to reach the Electric Ireland customer service department. The few customers who wrote a comment were pleased about Electric Ireland's prices.
Waiting for 30 minutes still failed to deal with someone, absolutely useless. Avoid"
You can also compare these reviews with those of important providers in Ireland like Bord Gáis Energy and Panda Power just to name a few.
What Are the Electric Ireland Reviews on Google Like?
Reviews for Electric Ireland are not much more positive on Google. The company averages a rating of 1.4 out of five stars. The comments revolve around the same issues customers mention on Trustpilot: Appalling service and overcharging.
Have called on three separate occasions and on each waited 30/40minutes only to be cut off due to the advisor on the other end not picking up the call and rather than it being routed to next available advisor the called is ended. Easily one of the most frustrating experiences with a company I've ever had.
How Can I Pay My Electric Ireland Bill?
Electric Ireland provides a variety of options for you to pay your electricity and gas bills. They are:
- Pay Online
Log in to your Electric Ireland account and pay directly online - Direct Debit
Be sure to include your 9-digit Electric Ireland account number - By Post
Send a cheque payable to Electric Ireland, no cash accepted! - Payzone
You can pay your Electric Ireland bill at any Payzone shop. Be sure to bring a copy of your bill when making the payment.
How Often Is the Electric Ireland Bill?
This will depend on your preferred payment method. You can choose to pay your Electric Ireland bill via their equaliser plan. This allows you to evenly spread your yearly energy costs into twelve equal monthly payments.
Otherwise, bills are sent out every 2 months and need to be settled by their due date.
How To Change Name on an Electric Ireland Account?
Unfortunately, it is not possible to change names on an existing account. You would simply have to close the existing account and open a new one under the desired new account holder's name.
Does Electric Ireland offer Pay As You Go Plans?
Yes! For customers who prefer more control over their energy spending habits, there is an Electric Ireland Pay As You Go (PAYG) alternative to traditional billing. Customers can choose to opt-in to PAYG electricity or PAYG gas.
You can check out more on the pros and cons of prepay electricity and gas in our handy PAYG guide. For more in-depth information on how to get Electric Ireland Pay As You Go, such as reviews, rates, and friendly credit options, we have the ultimate Electric Ireland Pay As You Go guide.
Can I Sign Up for My Electric Ireland Login?
Yes! Reserved to customers with a Pay-As-You-Go account, you can sign up for an online account with Electric Ireland. To register and sign in, you will need to have your personal contact information, meter details, and payment details at hand.
Although you can add some of this information later, the meter details necessary include:
- Keypad location
A label you can choose to identify the home associated with the meter, e.g. “Gas Rental House” or “28 Bridget Lane”. - Keypad number
This is an eight-digit number on the front of your top-up card, which you can also find on your In-Home Monitor under Settings/Info as the Payment Card ID.
If you experience any difficulties while trying to log in online, we've written a comprehensive Electric Ireland login guide to help out.
Once you have registered online, you'll be able to log in and manage your energy account 24 hours a day, seven days a week. Via the online portal called 'my Electric Ireland'. From there, you will be able to set up a direct debit, view your account balance, submit meter readings to Electric Ireland, and manage your personal details.
How Can I Obtain Electric Ireland Rewards?
The Electric Ireland Rewards scheme is an attractive loyalty scheme for Electric Ireland customers. Under the scheme, customers can get offers, retail discounts, vouchers for money off their energy bills, and even take part in competitions.
You do not enter automatically into the scheme when you register for Electric Ireland online, as your rewards account is separate from your billing. To sign up, you’ll need your account number (which is on your Electric Ireland bill), contact details, and date of birth.
There are regular updates on offers, so make sure to check the rewards website often. If you have any issues with your rewards account, contact Electric Ireland. Our Electric Ireland Rewards article also deals with the nitty-gritty of how to sign up, log in to the scheme, and Electric Ireland Real Rewards.
Is There Electric Ireland Boiler Service?
Apart from electricity and gas, one could also obtain an Electric Ireland boiler service for only €89 but this is no longer the case. You could request a gas boiler service on the provider's website by simply following these easy steps:
- Go to the Electric Ireland homepage.
- Click on "All Products".
- Select "Gas boiler service" about halfway down on the page.
- Click the orange button that says "Buy Now".
- Now click the orange button that says "Add to cart".
- Click "Checkout" and you are all set for your boiler service.
To make the appointment, you needed to provide a few personal details, namely:
- Your name
- Your phone number
- Your address
The nice thing about this service was that you didn't have to be an existing gas or electricity customer to reserve an Electric Ireland boiler service.
Two days before your scheduled appointment, you would receive a reminder of the service via text message. On the day of the appointment, your technician would call you to let you know they were on the way. Once the technician arrived, they would carry out a 26-point safety check. It took approximately an hour for the service to be completed.
It's important to have regular boiler maintenance and get your boiler service every year. Servicing it consistently will ensure that it operates more efficiently. It will also save you money on your energy bills and help to prevent expensive repairs and breakdowns.
Note that Electric Ireland does not service liquid petroleum gas (LPG) boilers. The property must be connected to the gas pipeline to get an Electric Ireland boiler service.
What Were the Electric Ireland Smart Home Bundles?
Consumers wanting to improve their home energy efficiency might have been interested in one of two Electric Ireland Smart Home bundles, priced at €209 and €169. Both offers included your gas boiler service and come with either the Nest Learning Thermostat or Climote, respectively.
The company offered a wide range of Smart thermostats designed to control your home heating and water easily: Nest, Climote, and Honeywell Evohome. You could also buy these Smart thermostats as part of a bundle or separately from Electric Ireland.
If you're interested in purchasing a smart thermostat but you're not sure which one to pick, check out our guides on the Nest smart thermostat and the Climote smart thermostat. We've also compared all the popular smart thermostats currently used in Ireland and any offers associated with them.
Does Electric Ireland Do Solar Panels?
Electric Ireland is one of the few energy companies in Ireland who supplies solar panels. If you're a homeowner, you can apply to get your solar panels installed by Electric Ireland and benefit from the SEAI grants!
Paying too much with Electric Ireland? Our energy specialists can help you switch to a better energy plan in just a few minutes! Sorry, we're closed right now! We're currently closed but please leave us your number and we'll give you a free callback as soon as we'open!
Electric Ireland FAQs
How do I submit my electric Ireland Meter Reading?
To ensure you pay the correct amount for your bill, it is best to regularly submit meter readings to Electric Ireland. See our complete guide on the matter if you want help to submit a meter reading.
You can submit your Electric Ireland meter reading in one of the following three ways:
- Online
You can submit the meter reading online via your online Electric Ireland account. If you do not have an account, you will need to register for one to submit the meter reading online. - By Phone
To submit your meter reading by phone, call 1800 372 372. You should have your account number (which you will find on your bill) on hand when you call to submit the reading. - Via ESB Networks
Customers can also submit meter readings to Electric Ireland by visiting the ESB Networks webpage or calling them at 0800 337 777. The phone number is available 24/7. You will need to provide your 11-digit MPRN and your meter reading.
Note that if you submit your Electric Ireland meter reading more than once on the same day, it may delay your energy bill.
How do I Close an Electric Ireland account?
To close your Electric Ireland account, you will need to complete the provider's closing account form and provide the following details:
- The account holder's name.
- The account number you would like to close.
- The date you would like to close the account.
- Provide a final meter reading.
- Provide a contact phone number and email address.
- Provide an address for the final bill to be sent.
Are you an Electric Ireland new customer?
You can contact the sales department to find the correct plan or tariff for your home on 1800 305 090. Representatives are available Monday to Friday from 8 a.m. to 8 p.m and Saturdays from 9 a.m. to 5:30 p.m.
You can also visit the company website and select either the 'Sign Up Now' button or the 'Open an Account Now' button. On top of your personal information, you will need to provide your MPRN and/or GPRN. a current meter reading, and your bank details.
How Do You Move House with Electric Ireland?
When you arrive at a new home, the existing provider for the property will continue to provide you with electricity and gas until you register your details. Moving house is the perfect opportunity to switch providers and find the best offer on the market.
If you are an existing customer and are moving house, you will need to either close your Electric Ireland account or request to take your existing plan with you.
How to switch to Electric Ireland?
Switching to Electric Ireland can be done over the phone or online via the provider's website in a matter of minutes. To know how much you can save by switching to Electric Ireland, you can call us here at Selectra on 12 678 669.
You'll need the following details to switch to Electric Ireland:
- Your MRPN and/or GPRN. You can find these on your electricity bill.
- A current meter reading.
- Your bank details.
Keep in mind that if you switch to Electric Ireland and receive the welcome bonus, you must remain with Electric Ireland for at least 12 months. The bonus can only offset charges on your account. It cannot be requested as cash or a refund.
What is the Electric Ireland Disconnection Policy?
Are you struggling to pay your energy bills? According to research conducted by the CRU, more than one in ten people say that Covid-19 has “reduced their capacity” to pay their energy bills. The research also found that another 20% are worried about their increased energy consumption due to lockdown and working from home.
Customers experiencing financial difficulties during this time should contact their energy provider (whether it be Electric Ireland or a different supplier) to work out a payment plan to suit their individual needs.
To save money on your energy bills, customers should also consider switching energy suppliers. Most suppliers offer discounted rates to new customers, and some even provide generous cashback deals.
For help switching to a cheaper energy plan, give us a call here at Selectra and speak to one of our energy advisers for free. Either call (0)1 913 1771 or get a free callback today.
The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.
Read more about Electric Ireland
Electric Ireland Top Up: Help If Top Up Not Working
Electric Ireland Cork: Is It Worth Moving?
Electric Ireland Dublin: Prices, Contact and More!
Electric Ireland Pay As You Go: How Does It Compare?
Electric Ireland Rewards: Rewards, Vouchers and More!
How Can I Find the Electric Ireland Contact Number?
Electric Ireland Login Guide: Sign In & Online Support