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Electric Ireland is one of the country's largest energy suppliers with a wide-variety of electricity and gas rates and offers. Whether you are an existing or a new customer, need to pay a bill, submit a meter reading, or are simply looking to contact Electric Ireland, our comprehensive provider guide has all the answers for you.
Who Is Electric Ireland?
Electric Ireland Synopsis
Fuel types: Electricity, gas, and duel-fuel
Ireland's largest provider
Electricity sources: Mainly renewables and gas
Competitive prices
Customers: 1.35 million total
Poor customer service reviews
Electric Ireland is the retail arm of ESB (Electricity Supply Board), Ireland's only electricity supplier before the market deregulation. The company also began to promote gas supply in 2011 after the gas market deregulation.
As of March 2021, the CRU market survey evaluated Electric Ireland with 51% of the electricity domestic market share. The provider continues to be the largest electricity supplier in the country, followed by Bord Gais Energy at 16%. It's followed by SSE Airtricity in third place with 11% of the Irish electricity market share and then Energia in fourth with 9%.
Along with gas and electricity, Electric Ireland also sells various types of smart technology, such as solar panels, EV chargers, and smart thermostats to help with the environment.
Looking to save money on your energy bills? Call us to find a better offer!
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ESBrebranded its customer supply arm to Electric Ireland in 2012, following a government mandate forcing it to cede 40% and 50% of its business and residential electricity supply market, respectively. ESB was formerly the government-appointed electricity supplier for Ireland before market deregulation.
Rebranding was a non-negotiable condition to rejoin the market as a competitor against other energy providers. It is to the advantage of the consumers that the market was deregulated, enabling competitive energy pricing. However, it must still have been unpleasant for ESB to have to sit there and watch customers walk away without being able to lift a finger.
ESB Networks currently manages the Irish electricity distribution network.
Who owns Electric Ireland?
Electric Ireland is owned and managed by the ESB group. The group is classified as a 'semi-state' operated entity. The company operates as every other corporation in the country, however, its directors are appointed by the Government of Ireland instead of shareholders.
How do I contact Electric Ireland?
There are a multitude of ways to contact the electricity and gas supplier, whether you are looking for a phone number, email address, or post, we have created a complete directory of Electric Irelandcontact information so you can reach the right department easily and quickly.
Alternatively, you can always dial the company's main phone number, Monday to Saturday from 8 am to 8 pm at 1800 372 372. Bear in mind that there may be some long wait times at this number as mentioned in customer reviews.
Existing customers can always use their Electric Ireland login to reach the provider online. Business customers will need to use a separate login page dedicated to business accounts.
Moving Home? If you are moving home, you may want to examine our specific Electric Ireland guides to Cork and Dublin. You will find all sorts of details to help you move in, regardless if you are a home-buyer or renting.
Is Bord Gáis better than Electric Ireland?
This is a subjective question and will depend on which criteria are more important to you as a customer. We look at the different decision factors to consider and which provider is better for each category below:
Customer Service Reviews
Here, Bord Gáis outscores Electric Ireland but not by much. Its latest average review score on Trustpilot is 1.6 out of 5 stars whereas Electric Ireland scores 1.4. Bottom line, both have extremely low reviews and if you are looking for quality customer service, you should look more towards higher-rated providers like Energia with a 4.2 out of 5 stars rating.
Electricity Prices
Historically, this is where Electric Ireland used to dominate all suppliers, but recent price increases mark them as more expensive once again to Bord Gáis Energy.
Gas Prices
Currently, Bord Gáis Energy gas-only prices are a full €300 cheaper than Electric Ireland's.
The only other item for consideration left apart from the above are reward programmes, but it appears that in the current market, Bord Gáis Energy appears to have a slightly better all-around offer.
What Is the Electric Ireland fuel mix?
Renewables and gas are the primary sources of electricity for Electric Ireland, making up 63.7% and 34.3%, respectively. Electric Ireland has made some real strides in the percentage increase from renewables in recent years with the supplier now surpassing the national average of 57.9% in this department.
Find the latest fuel mix data in the following chart. This information was provided to the CRU by Electric Ireland for the 2020 fuel mix disclosure period.
Please note these are the latest statistics that Electric Ireland has available from 2020. Some of the statistics might have changed.
Last Updated: 20/02/2022
What Are Electric Ireland's Rates & Offers?
Electric Ireland has announced a price hike! The rates below are due to change with Electric Ireland's announcement of a price hike from 1 October 2022. This will include an increase of 26.7% for electricity and at least 37.5% for gas.
The electricity and gas supplier offers a wide variety of energy plans, which can make it difficult to decide which is the best. We have simplified matters for you by presenting all Electric Ireland rates according to your meter type.
For information regarding prepayment meter prices, head to our Electric Ireland Pay As You Go (PAYG) guide. If you need help topping up your pay-as-you-go meter or are inquiring about the Electric Ireland app, check out our dedicated Electric Ireland Top Up page.
For customers that pay by bill or via direct debit, we've broken down the suppliers' price plans in the following order to help you compare the different Electric Ireland rates and find the best offer for your home.
In the table below, you can find Electric Ireland's standard electricity unit rate according to your meter type. This is how much you pay/kWh of electricity that you consume. If you register for a discounted plan, the discount will be applied only to these unit rates rather than the whole bill.
Night Saver charges only apply if you have a separate Night Storage Heating meter. Last updated: February 2023
How Much Are Electric Ireland's Standing Charges?
In addition to paying for the electricity that you use, you must also pay fixed electricity costs. These include:
Electricity standing charge — This covers the costs of operating and maintaining the electricity network.
PSO Levy — This Government mandate supports generating electricity from sustainable sources.
You can find Electric Irelands' fixed electricity costs for your meter type in the table below.
Electric Ireland Fixed Electricity Costs
Meter Type
Standing Charge
PSO Levy
Total Fixed Costs
24 Hour Urban
€302.92/year
€0.00/year
€302.92
24 Hour Rural
€380.46/year
€0.00/year
€380.46
Day/Night Urban
€396.89/year
€0.00/year
€396.89
Day/Night Rural
€483.71/year
€0.00/year
€483.71
Night Saver
€15.31/year
€0.00/year
€15.31
Night Saver charges only apply if you have a separate Night Storage Heating meter. Last updated: February 2023
What Time Does Electric Ireland's Night Rates Start?
Electric Ireland's night rates operate during the following times:
Summer time: From 2 a.m. to 9 a.m.
Winter time: From 1 a.m. to 8 a.m.
No need to worry, there is nothing for you to adjust to the meter when changing seasons, the different times simply follow daylight savings. Be aware that these times should not be confused with the Time of Use hours that are only for Electric Ireland smart meters.
What Are Electric Ireland's Electricity Deals?
The electricity supplier offers a variety of discounted electricity plans. In the following table, we've listed the plans and what they offer. We've also calculated the estimated annual bill (EAB) to get a better idea of which plan can work best for you.
Electric Ireland Electricity Plans
Plan
Offer
Estimated Annual Bill (EAB)
Standard
none
€2,120.26
Electricity 12-month contract
5.5% direct debit & paperless billing discount
€2,020.31 first year cost
Green Electricity
100% green electricity
5.5% direct debit & paperless billing discount
€2,029.83 first year cost
Electricity NightSaver 12-month contract
5.5% direct debit & paperless billing discount
€2,086.81 first year cost
Green Electricity NightSaver
100% green electricity
5.5% direct debit & paperless billing discount
The EAB is based on the average urban household, which consumes 4,200 kWh of electricity per year. Discounts apply to unit rates only. The welcome bonus has been included. Last updated: February 2023
What Are Electric Ireland's Gas Prices?
Unlike electricity, gas rates don't vary by meter type. Here are Electric Ireland's standard gas rates:
Electric Ireland Gas Rates
Cost Type
Rate
Standard Unit Rate
14.671c/kWh
Standing Charge
€190.65
Carbon Tax
0.808c/kWh
Prices current as of February 2023
There is only one Electric Ireland gas plan with a discount. You can see how its prices compare to the standard gas plan in the table below.
Electric Ireland Gas Plans
Gas Plan
Offer
Estimated Annual Bill
Standard
none
€1,893.34
Gas 12-month contract
14% direct debit and paperless billing discount
€1,667.00
Calculations based on average consumption figures. All discounts have been applied. Last updated: February 2023
What Are Electric Ireland's Dual Fuel Prices?
If you have both gas and electricity, you'll get the best deal with a dual fuel plan. Rather than just getting a 5.5% discount off the standard electricity unit rates, you can choose between a 26% discount or 8.5% off both fuels with a welcome bonus. The welcome bonus for dual fuel can be up to €170 whereas a single fuel can be either €175 or €150.
In the following table, you can see how Electric Ireland's cheapest dual fuel plans compare to one another.
Electric Ireland Dual Fuel Plans
Plan
Offer
Estimated Annual Bill (EAB)
Electricity and Gas 12-month contract
8.5% direct debit & paperless billing discount
€3,722 first year cost
Green Electricity & Gas
100% green electricity
8.5% direct debit & paperless billing discount
€3,731 first year cost
Electricity NightSaver & Gas 12-month contract
8.5% direct debit & paperless billing discount
€3,479 first year cost
Green Electricity NightSaver & Gas
100% green electricity
8.5% direct debit & paperless billing discount
The EAB is based on the average urban household. Discounts apply to unit rates only. The welcome bonus has been included. Last updated: February 2023
What Are Electric Ireland's Smart Meter Rates & Offers?
The Irish electricity supplier recently launched special offers for customers with smart meters. With these plans, electricity rates can vary depending on the time of day.
If you do not have a smart meter, you can get one installed for free. There are various reasons you might have a smart meter installed in your home. We break down the primary advantages and disadvantages below:
Pros
Automatically send Electric Ireland meter readings
Cheaper electricity and gas tariffs during off-peak hours
More control over your electricity and gas usage
Helps you reduce your carbon footprint
Cons
Higher electricity and gas tariffs during peak hours
Smart meters are not fail-proof.
For some, the use of modern technology is an inconvenience
Now that we have weighed the pros and cons of having a smart meter, let's break down Electric Ireland's smart meter plans. You can find the energy rates for each plan in the tables below.
Is your energy bill too expensive? We can find you a better deal!
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How Do Electric Ireland's Cheapest Rates Compare to Other Suppliers?
Are you wondering how economical Electric Ireland prices are? The table below compares the prices between Ireland’s largest energy providers, along with the estimated annual cost for their cheapest dual fuel offer.
*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied. Last updated: February 2023
What Is the Electric Ireland Price Increase?
Electric Ireland announced another price hike for this year that came into effect from 1 October 2022. This has meant a price increase of 26.7% for electricity and at least 37.5% for gas. This is the second price hike in 2022 with the previous one on 1 May 2022. The increase was an unprecedented 23.4% on electricity rates and 24.8% for gas tariffs.
We must remember the price increase from the electricity and gas provider was only on November 1st, 2021. At the time, this was already the second price increase announcement of 2021, the first price increase being on August 1st when Electric Ireland prices increased by 9% for electricity and 7% for gas.
Analysts partially blamed these price increases on the lack of wind (for renewable energy output) as well as on the maintenance work being carried to Ireland's two largest power plants; Huntsdown in Dublin and Whitegate in Cork. These two plants account for 15% of Ireland's energy production.
This time around, the culprit for this substantial increase is the ongoing global energy crisis and war in Ukraine.
We are acutely aware that the rising cost of living is causing difficulty for households across the country. Unfortunately, the unprecedented and sustained volatility of wholesale gas prices over the last 12 months means that we now need to increase our prices. We delayed the increase as long as we could in the hope that wholesale prices would drop back to early 2021 levels, but regrettably, this has not happened.
More than ever, customers should take the time to compare pricing between energy providers, as there are some important price differences among them in Ireland.
Energy bills too high? Selectra can help you switch to a cheaper offer today.
Speak to an adviser today to find out how much you could save.
What Are the Electric Ireland Customer Reviews Like?
We look at the two main customer review websites of Trustpilot and Google to see what customers think of their services.
Electric Ireland Reviews
Reviewer
Rating
Details
Trustpilot
⭐
Complaints about high prices and rude customer service.
Google
⭐⭐
Reviews related to a bad customer service experience.
What Are the Electric Ireland Reviews on Trustpilot Like?
On the customer review website Trustpilot, Electric Ireland has an overall rating of 1.3 out of 5 stars from just over 235 reviews on the site. Nearly 91% of them rated Electric Ireland's customer service as either 'poor' or 'bad'.
The major customer complaints were about the long wait times to reach the Electric Ireland customer service department. The few customers who wrote a comment were pleased about Electric Ireland's prices.
Waiting for 30 minutes still failed to deal with someone, absolutely useless. Avoid"
You can also compare these reviews with those of important providers in Ireland like Bord Gáis Energy and Panda Power just to name a few.
What Are the Electric Ireland Reviews on Google Like?
Reviews for Electric Ireland are not much more positive on Google. The company averages a rating of 1.4 out of five stars. The comments revolve around the same issues customers mention on Trustpilot: Appalling service and overcharging.
Have called on three separate occasions and on each waited 30/40minutes only to be cut off due to the advisor on the other end not picking up the call and rather than it being routed to next available advisor the called is ended. Easily one of the most frustrating experiences with a company I've ever had.
How Can I Pay My Electric Ireland Bill?
Electric Ireland provides a variety of options for you to pay your electricity and gas bills. They are:
Pay Online
Log in to your Electric Ireland account and pay directly online
Direct Debit
Be sure to include your 9-digit Electric Ireland account number
By Post
Send a cheque payable to Electric Ireland, no cash accepted!
Payzone
You can pay your Electric Ireland bill at any Payzone shop. Be sure to bring a copy of your bill when making the payment.
How Often Is the Electric Ireland Bill?
This will depend on your preferred payment method. You can choose to pay your Electric Ireland bill via their equaliser plan. This allows you to evenly spread your yearly energy costs into twelve equal monthly payments.
Otherwise, bills are sent out every 2 months and need to be settled by their due date.
How To Change Name on an Electric Ireland Account?
Unfortunately, it is not possible to change names on an existing account. You would simply have to close the existing account and open a new one under the desired new account holder's name.
Does Electric Ireland offer Pay As You Go Plans?
Yes! For customers who prefer more control over their energy spending habits, there is an Electric Ireland Pay As You Go (PAYG) alternative to traditional billing. Customers can choose to opt-in to PAYG electricity or PAYG gas.
You can check out more on the pros and cons of prepay electricity and gas in our handy PAYG guide. For more in-depth information on how to get Electric Ireland Pay As You Go, such as reviews, rates, and friendly credit options, we have the ultimate Electric Ireland Pay As You Go guide.
Can I Sign Up for My Electric Ireland Login?
Yes! Reserved to customers with a Pay-As-You-Go account, you can sign up for an online account with Electric Ireland. To register and sign in, you will need to have your personal contact information, meter details, and payment details at hand.
Although you can add some of this information later, the meter details necessary include:
Keypad location
A label you can choose to identify the home associated with the meter, e.g. “Gas Rental House” or “28 Bridget Lane”.
Keypad number
This is an eight-digit number on the front of your top-up card, which you can also find on your In-Home Monitor under Settings/Info as the Payment Card ID.
If you experience any difficulties while trying to log in online, we've written a comprehensive Electric Ireland login guide to help out.
Once you have registered online, you'll be able to log in and manage your energy account 24 hours a day, seven days a week. Via the online portal called 'my Electric Ireland'. From there, you will be able to set up a direct debit, view your account balance, submit meter readings to Electric Ireland, and manage your personal details.
How Can I Obtain Electric Ireland Rewards?
The Electric Ireland Rewards scheme is an attractive loyalty scheme for Electric Ireland customers. Under the scheme, customers can get offers, retail discounts, vouchers for money off their energy bills, and even take part in competitions.
You do not enter automatically into the scheme when you register for Electric Ireland online, as your rewards account is separate from your billing. To sign up, you’ll need your account number (which is on your Electric Ireland bill), contact details, and date of birth.
There are regular updates on offers, so make sure to check the rewards website often. If you have any issues with your rewards account, contact Electric Ireland. Our Electric Ireland Rewards article also deals with the nitty-gritty of how to sign up, log in to the scheme, and Electric Ireland Real Rewards.
Is There Electric Ireland Boiler Service?
Apart from electricity and gas, one could also obtain an Electric Ireland boiler service for only €89 but this is no longer the case. You could request a gas boiler service on the provider's website by simply following these easy steps:
Go to the Electric Ireland homepage.
Click on "All Products".
Select "Gas boiler service" about halfway down on the page.
Click the orange button that says "Buy Now".
Now click the orange button that says "Add to cart".
Click "Checkout" and you are all set for your boiler service.
To make the appointment, you needed to provide a few personal details, namely:
Your name
Your phone number
Your address
The nice thing about this service was that you didn't have to be an existing gas or electricity customer to reserve an Electric Ireland boiler service.
Two days before your scheduled appointment, you would receive a reminder of the service via text message. On the day of the appointment, your technician would call you to let you know they were on the way. Once the technician arrived, they would carry out a 26-point safety check. It took approximately an hour for the service to be completed.
It's important to have regular boiler maintenance and get your boiler service every year. Servicing it consistently will ensure that it operates more efficiently. It will also save you money on your energy bills and help to prevent expensive repairs and breakdowns.
Note that Electric Ireland does not service liquid petroleum gas (LPG) boilers. The property must be connected to the gas pipeline to get an Electric Ireland boiler service.
What Were the Electric Ireland Smart Home Bundles?
Consumers wanting to improve their home energy efficiency might have been interested in one of two Electric Ireland Smart Home bundles, priced at €209 and €169. Both offers included your gas boiler service and come with either the Nest Learning Thermostat or Climote, respectively.
The company offered a wide range of Smart thermostats designed to control your home heating and water easily: Nest, Climote, and Honeywell Evohome. You could also buy these Smart thermostats as part of a bundle or separately from Electric Ireland.
Electric Ireland is one of the few energy companies in Ireland who supplies solar panels. If you're a homeowner, you can apply to get your solar panels installed by Electric Ireland and benefit from the SEAI grants!
Looking to save money on your energy bills? Call us to find a better offer!
Look no further! Our energy advisers can help you find a better offer for your home.
How do I submit my electric Ireland Meter Reading?
To ensure you pay the correct amount for your bill, it is best to regularly submit meter readings to Electric Ireland. See our complete guide on the matter if you want help to submit a meter reading.
You can submit your Electric Ireland meter reading in one of the following three ways:
Online
You can submit the meter reading online via your online Electric Ireland account. If you do not have an account, you will need to register for one to submit the meter reading online.
By Phone
To submit your meter reading by phone, call 1800 372 372. You should have your account number (which you will find on your bill) on hand when you call to submit the reading.
Via ESB Networks
Customers can also submit meter readings to Electric Ireland by visiting the ESB Networks webpage or calling them at 0800 337 777. The phone number is available 24/7. You will need to provide your 11-digit MPRN and your meter reading.
Note that if you submit your Electric Ireland meter reading more than once on the same day, it may delay your energy bill.
How do I Close an Electric Ireland account?
To close your Electric Ireland account, you will need to complete the provider's closing account form and provide the following details:
The account holder's name.
The account number you would like to close.
The date you would like to close the account.
Provide a final meter reading.
Provide a contact phone number and email address.
Provide an address for the final bill to be sent.
Are you an Electric Ireland new customer?
You can contact the sales department to find the correct plan or tariff for your home on 1800 305 090. Representatives are available Monday to Friday from 8 a.m. to 8 p.m and Saturdays from 9 a.m. to 5:30 p.m.
You can also visit the company website and select either the 'Sign Up Now' button or the 'Open an Account Now' button. On top of your personal information, you will need to provide your MPRN and/or GPRN. a current meter reading, and your bank details.
How Do You Move House with Electric Ireland?
When you arrive at a new home, the existing provider for the property will continue to provide you with electricity and gas until you register your details. Moving house is the perfect opportunity to switch providers and find the best offer on the market.
If you are an existing customer and are moving house, you will need to either close your Electric Ireland account or request to take your existing plan with you.
How to switch to Electric Ireland?
Switching to Electric Ireland can be done over the phone or online via the provider's website in a matter of minutes. To know how much you can save by switching to Electric Ireland, you can call us here at Selectra on 12 678 669.
You'll need the following details to switch to Electric Ireland:
Your MRPN and/or GPRN. You can find these on your electricity bill.
A current meter reading.
Your bank details.
Keep in mind that if you switch to Electric Ireland and receive the welcome bonus, you must remain with Electric Ireland for at least 12 months. The bonus can only offset charges on your account. It cannot be requested as cash or a refund.
What is the Electric Ireland Disconnection Policy?
Are you struggling to pay your energy bills? According to research conducted by the CRU, more than one in ten people say that Covid-19 has “reduced their capacity” to pay their energy bills. The research also found that another 20% are worried about their increased energy consumption due to lockdown and working from home.
Customers experiencing financial difficulties during this time should contact their energy provider (whether it be Electric Ireland or a different supplier) to work out a payment plan to suit their individual needs.
To save money on your energy bills, customers should also consider switching energy suppliers. Most suppliers offer discounted rates to new customers, and some even provide generous cashback deals.
For help switching to a cheaper energy plan, give us a call here at Selectra and speak to one of our energy advisers for free. Either call (0)1 913 1771 or get a free callback today.
The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.
