What Do Electric Ireland Customers Think?
Electric Ireland rating on Trustpilot
569 customer reviews
Electric Ireland rating on Google
523 customer reviews
Electric Ireland rating on Selectra
3 customer reviews
Electric Ireland's advantage is its established reliability and comprehensive service, offering a range of tariffs and offers for both electricity and gas customers. In addition, they also offer home energy services, including solar panel installation. Despite this, recurring customer service concerns and criticism over high pricing may go against Ireland's largest energy supplier.
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What Are the Electric Ireland Rates?
Electricity Rates
Standard, 24hr
Standard 100% Green 24-Hour Meter| Time of use | Urban |
|---|---|
| 24-Hour | 31.27 c/kWh 31.27 c/kWh |
| Standing charge | €250.77/yr €314.98/yr |
10% discount on electricity
€60 cashback
12-month contract
Variable rate
Online billing
Direct debit
NightSaver
Standard 100% Green Day-Night Meter| Time of use | Urban |
|---|---|
| Day | 35.06 c/kWh 35.06 c/kWh |
| Night | 17.29 c/kWh 17.29 c/kWh |
| Standing charge | €328.58/yr €400.48/yr |
5.5% discount on electricity
12-month contract
Variable rate
Online billing
Direct debit
€60 cashback
Smart Electricity
Standard 100% Green Smart Meter| Time of use | Urban |
|---|---|
| Peak | 37.33 c/kWh 18.39 c/kWh |
| Night | 18.39 c/kWh 37.33 c/kWh |
| Day | 34.99 c/kWh 34.99 c/kWh |
| Standing charge | €250.77/yr €314.98/yr |
5.5% discount on electricity
€30 cashback
12-month contract
Variable rate
Online billing
Direct debit
Smart 24
Variable price 100% Green Smart Meter| Time of use | Urban |
|---|---|
| Peak | 29.27 c/kWh 29.27 c/kWh |
| Night | 29.27 c/kWh 29.27 c/kWh |
| Day | 29.27 c/kWh 29.27 c/kWh |
| Standing charge | €250.77/yr €314.98/yr |
Smart meter required
14% discount
€85 cashback
12 month contract
Variable rate
Direct debit
Paperless billing
Unit rates excl. VAT, incl. discounts. Standing charges and annual costs incl. 9% VAT & all charges. Last updated 15 April 2026.
Gas Rates
Standard Gas
Standard Default Gas Ireland| Rate | Price |
|---|---|
| Gas | 10.06 c/kWh |
| Standing charge | €149.71/yr |
10% discount on gas
12-month contract
Variable rate
Online billing
Direct debit
Unit rates excl. VAT, incl. discounts. Standing charges and annual costs incl. 9% VAT & all charges. Last updated 15 April 2026.
Dual Fuel Rates
Standard Dual Fuel
Standard 100% Green 24-Hour Meter Default Gas Ireland| Rate | Urban |
|---|---|
| 24-Hour | 31.80 c/kWh 31.80 c/kWh |
| Standing charge | €250.77/yr €314.98/yr |
| Rate | Price |
|---|---|
| Gas | 10.23 c/kWh |
| Standing charge | €149.71/yr |
8.5% discount on electricity and gas
12-month contract
Variable rate
Online billing
Direct debit
€50 cashback
Smart Dual Fuel
SmartDual 100% Green Smart Meter Default Gas Ireland| Rate | Urban |
|---|---|
| Peak | 36.14 c/kWh 17.80 c/kWh |
| Night | 17.80 c/kWh 36.14 c/kWh |
| Day | 33.88 c/kWh 33.88 c/kWh |
| Standing charge | €250.77/yr €314.98/yr |
| Rate | Price |
|---|---|
| Gas | 10.23 c/kWh |
| Standing charge | €149.71/yr |
8.5% discount on electricity and gas
Smart meter required
Variable rate
12 month contract
Direct Debit
Paperless billing
Smart Dual 24
SmartDual 100% Green Smart Meter Default Gas Ireland| Rate | Urban |
|---|---|
| Day | 31.14 c/kWh 31.14 c/kWh |
| Peak | 31.14 c/kWh 31.14 c/kWh |
| Night | 31.14 c/kWh 31.14 c/kWh |
| Standing charge | €250.77/yr €314.98/yr |
| Rate | Price |
|---|---|
| Gas | 10.23 c/kWh |
| Standing charge | €149.71/yr |
8.5% discount
Smart meter required
Variable rate
12 month contract
Direct Debit
Paperless billing
Smart Dual Fuel Nightboost
SmartDual 100% Green Day-Night Meter Default Gas Ireland| Rate | Urban |
|---|---|
| Day | 33.95 c/kWh 33.95 c/kWh |
| Night | 16.75 c/kWh 16.75 c/kWh |
| Standing charge | €328.58/yr €400.48/yr |
| Rate | Price |
|---|---|
| Gas | 11.18 c/kWh |
| Standing charge | €149.71/yr |
Smart meter required
8.5% discount
Variable rate
12 month contract
Direct debit
Paperless billing
Unit rates excl. VAT, incl. discounts. Standing charges and annual costs incl. 9% VAT & all charges. Last updated 15 April 2026.
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About Electric Ireland
| Founded | 2011 |
| Headquarters | Electric Ireland, PO Box 841, South City Delivery Office, Cork, T12 C825, Ireland |
| CEO | Pat Fenlon (Executive Director, Customer Solutions — includes Electric Ireland) |
| Parent company | ESB Group (Electricity Supply Board) |
| Customers | Almost 1.1 million residential customers (ROI) |
| Employees | 201–500 (LinkedIn company size) |
| State-owned | Yes |
How Do I Contact Electric Ireland?
You can reach Electric Ireland customer service by calling 1800 372 372. You can also email them at [email protected]. For full contact details including postal address and social media, see our Electric Ireland contact page.
| Phone | 1800 372 372 |
| Emergency | Electricity: 1800 372 999; Gas: 1800 20 50 50 |
| [email protected] | |
| Address | Electric Ireland, PO Box 841, South City Delivery Office, Cork, T12 C825, Ireland |
| Opening hours | 8am–8pm Mon–Fri; 9am–5:30pm Sat (Freephone 1800 372 372) |
How Do I Pay My Electric Ireland Bill?
Electric Ireland customers can typically pay their energy bill through the following methods:
- Direct debit: Set up automatic payments through your Electric Ireland online account.
- Online: Pay via the Electric Ireland website or app using your debit or credit card.
- Over the phone: Call 1800 372 372 to make a card payment.
- In person: Pay at any Post Office or PayPoint/Payzone outlet with your bill or account number.
Is There a Electric Ireland App?
Yes, the Electric Ireland app is available for iOS and Android. You can use it to view bills, submit meter readings, make payments and manage your account on the go. You can also manage your account online at youraccountonline.electricireland.ie/.
How Do I Switch to Electric Ireland?
Switching to Electric Ireland is free and takes about 15 minutes. Your electricity or gas supply will not be interrupted during the process. Read our guide to comparing electricity suppliers to make sure you are choosing the best deal.
- Check your current contract: Make sure you won't face exit fees from your current provider.
- Gather your details: Have your MPRN (electricity) or GPRN (gas) and a recent bill ready.
- Choose your plan: Compare Electric Ireland plans on our energy comparator.
- Sign up: Complete the switch online or call 1800 372 372 for expert help.
- Wait for confirmation: The switch typically completes within 14-17 business days. If you have a smart meter, the process may be faster.
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