Eir Reviews: What Are the Eir Broadband Reviews Like?
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When it comes to looking for broadband providers, checking out review sites should be just as routine as checking prices. Eir reviews from customers all over Ireland can provide a great overview of what to expect if you switch over to Eir. In our Eir reviews guide, we’ll walk you through how Eir customers have found having their broadband with them!
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Is Eir Broadband Any Good?
Eir is the largest broadband provider in Ireland and has dominated the Irish market ever since it was the sole state-owned provider Telecom Éireann. Eir has been at the forefront of developing Ireland’s broadband infrastructure for many years and has one of the best coverages. Eir currently has 27.4% of the broadband market share though that has been slowly falling over the last two years.
Quick Eir Pros and Cons
Advantages
- Over two decades of experience
- Biggest customer base in Ireland
- Leading infrastructure developments
- Domestic and business solutions
Disadvantages
- Customer service problems
- Network issues
- Slow mobile service
- Low overall ratings
What Are Eir’s Advantages?
As the largest broadband provider in Ireland, there are a lot of advantages when it comes to choosing them as your provider. Let’s look at some of their main advantages:
- Large Customer Base
Eir has around 2 million customers across the country for both residential and Eir Business. Anyone in Ireland, whether they live in an urban or rural area, can sign up to them and, with a large number of customers, Eir also has a lot of experience with differing circumstances when it comes to delivering fibre broadband or mobile broadband. - Leading Infrastructure Development
As the largest player, Eir is also a leader when it comes to developing fibre optic coverage and SIRO throughout the entire country. They are also involved in developing the broadband infrastructure to help reach even more customers and giving them the best speeds available! - Marketplace Experience
With over 23 years of marketplace experience, a lot of customers can benefit from having reliable expertise on their side so that if their broadband goes down or they need to do a Eir line check, they can always be secure and have a good connection. With a larger company, many problems can be tackled very quickly. They also have a wide range of offers when it comes to Bill pay and broadband bundles.
What Do Eir Customers Complain About?
Despite the advantages, many customers have had problems with both Eir’s customer service and pricing. Customers find it difficult to contact Eir’s customer service when they have a query or a complaint and are often disappointed by incorrect billing.
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What Are the Eir Reviews on Trustpilot Like?
Trustpilot is a great platform for customers to share their experiences and opinions when it comes to different companies. For Eir, Trustpilot is a popular platform for customers to describe their praises or their complaints, but it’s important to note that most of the reviews aren’t verified and sometimes customers use Trustpilot to vent their frustrations more often than to compliment a company.
What Do Trustpilot Reviewers Like About Eir?
Many customers really like the customer service they’ve received over the phone from Eir, finding the agents there helpful in getting their query solved:
This is my 3rd year with Eir and I never had a bad experience, bad customer support or anything. A big shout to Brendan who yesterday helped me organize a new contract and set my pricing to a very satisfactory level. I can certainly understand that the prices have gone mad lately, but for those giving out I wonder have they ever tried asking nicely…
A P on Trustpilot, 26/05/2023
This has also been echoed in customers going to Eir’s physical stores too where they have also had a positive experience:
I am a regular caller to the Eir Wexford store. I have found all the staff obliging, knowledgeable and friendly. They have every reason to be browned off with my numerous requests to rectify self inflicted glitches on my phone but they have be patience personified
Seamus Flood on Trustpilot, 26/04/2023
What About Eir Complaints on Trustpilot?
On the other hand, there have been a few customers who have also had problems with the customer service they’ve received from Eir, particularly when it comes to out of work hours support:
Tech support is supposedly available until 8pm but when you phone the options lead you to a dead end and the call being cancelled. Similarly on the chat support it's an endless cycle of you are next in line but nothing ever happens. Sooner these useless incompetent companies get the boot the better. Also no need for anyone from the marketing team to reach out, maybe start preventing problems than trying to fix them.
Eoin Jenkinson on Trustpilot, 21/06/2023
This has also been reflected in the delays for getting broadband fix and back online:
They have to reconnect our broadband and as we are client of another provider, they just repaired the line of their clients and leave us without internet for at least 5 days.
Marco on Trustpilot, 20/06/2023
How Does Eir Do Overall on Trustpilot?
Eir has a score of 1.3 out of 5 on Trustpilot. From a total of 2,436 reviews, around 93% gave Eir only a 1 star rating compared to the 4% that gave them 5 stars. It’s still important to remember that many of these reviews should be taken with a pinch of salt since users of review sites do have a tendency not to write positive reviews and turn to them as a way to vent their frustrations.
Broadband
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Rated ⭐⭐⭐⭐ on Trustpilot So You Know Selectra Customers Get Broadband Advice You Can Trust!
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What Are the Eir Reviews on Google Like?
Google Reviews is another option for looking into the customer experience. Like Trustpilot, Google Reviews can provide a good overview of how customers are treated when they switch Eir, but it can sometimes be difficult since often customers will review individual stores instead. These reviews have been taken from the main Eir Ltd headquarters in Dublin.
What Do Google Reviewers Like About Eir?
Many customers have had a good experience with Eir customer service, citing their staff as knowledgeable and helping them with their issue:
Eir Customer Care: I was very lucky to have got to speak to a man called in Cillian in customer care, he was excellent and very knowledgeable regarding my broadband query. He went above and behond and resolved all my query and followed up with me also. Exceptional at his job!
Some customers have also cited major improvements to Eir’s service after returning to the company stating they have improved a lot:
Just signed up contract with them for broadband, tv and sim card, everything went smoothly, costumer service was much better than years ago it's even hard to compare ,like 2 different companies.
What About Google Complaints About Eir?
On the flip side, there have also been a number of reviews who have had problems with transferring services with Eir:
Customer service??? Just leaves a lot to be desired. When I transferred my broadband to them, they said they would cancel my existing service with Vodafone, never did, Vodafone charged me for another month, still chasing EIR to refund me. Set me up on the wrong payment plan, eventually sorted.
This has also been echoed in other experiences, for example when trying to get broadband installed:
Terrible service. Mobile connection is not stable and very slow, not 5G at all. The company promised to deliver a sim card in a day but it took 5 days. Won't recommend to anyone.
How Does Eir Do Overall on Google?
Eir scores 2.8 out of 5 on Google Reviews although with only 289 reviews in total. Despite the majority of the reviews being 1 star, there is a sizable number of customers who have rated Eir with 5 stars meaning these customers have had a much different experience to those of Trustpilot.
What About the Eir App?
Unfortunately, there is no information regarding the My Eir app on either the Apple App Store or the Google Play Store. Customers should be able to use their My Eir login (or in some cases their Eir Webmail address) on the webpage to see their information. There is however still the Eir TV app that has scored 3.6 out of 5 on the App Store.
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