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Eir Ratings on Review Platforms

Ratings from independent consumer review platforms.

Trustpilot
1.5 / 5

Based on 3,341 reviews

Google Reviews
4.2 / 5

Based on 63 reviews

Eir on Trustpilot

Trustpilot is an independent consumer review platform. Eir has a rating of 1.5/5 based on 3,341 customer reviews on Trustpilot.

Is Eir Broadband Any Good?

Eir is Ireland's largest broadband provider with 27.4% market share. The company has over two decades of experience and serves approximately 2 million customers across residential and business sectors.

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Quick Eir Pros and Cons

Advantages

  • Over two decades of experience
  • Largest customer base in Ireland
  • Leading infrastructure developments
  • Domestic and business solutions

Disadvantages

  • Customer service problems
  • Network issues
  • Slow mobile service
  • Low overall ratings

What Are Eir's Advantages?

Three primary advantages are outlined: large customer base enabling experience with diverse circumstances, leading infrastructure development for fibre optic coverage nationwide, and marketplace experience spanning 23+ years.

What Do Eir Customers Complain About?

Common complaints include difficulty contacting customer service and incorrect billing issues.

What Are the Eir Reviews on Trustpilot Like?

What Do Trustpilot Reviewers Like About Eir?

Positive reviews highlight helpful telephone customer service and knowledgeable staff at physical stores.

What About Eir Complaints on Trustpilot?

Complaints focus on unavailable after-hours support and delays in broadband repair services.

What About the Eir App?

No My Eir app information is available on app stores. Customers access accounts via My Eir login or Eir Webmail. The Eir TV app scores 3.6 out of 5 on the App Store.

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Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

Ad - Selectra Service
This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.
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Frequently Asked Questions About Eir Reviews

Eir is Ireland's largest broadband provider with a 27.4% market share and over two decades of experience. Advantages include leading infrastructure development and a wide range of domestic and business solutions. However, customer reviews highlight issues with customer service accessibility and billing.

Eir scores poorly on Trustpilot, with the vast majority of reviewers giving just 1 star. Positive reviews praise helpful telephone staff and knowledgeable in-store employees, while complaints focus on after-hours support availability and delays in broadband repairs.

Eir leads in market share and infrastructure but scores lower on review platforms than some competitors. It offers speeds up to 1 Gbps and comprehensive bundles, though customer service is a common area of complaint. To compare all providers side by side, visit our broadband providers comparison page.

The most common complaints about Eir include difficulty contacting customer service, incorrect billing, slow mobile service, and network issues. On Google Reviews, customers also mention service transfer problems and slow speeds despite 5G promises.

Further Reading