What Is the Eir Contact Number: All Eir Contact Details
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Looking to contact Eir? Give them a call on 1800 242 556! Our completely Eir contact guide will walk you through lodging complaints, exploring various customer service options, and make contacting Eir as efficient and straightforward as possible.
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What Are the Best Eir Contact Numbers?
| Department | Eir Contact Number | Open Hours |
|---|---|---|
| Eir Customer Care | 1800 242 556 | Mon-Fri 9am-6pm, Sat and Bank Holidays 10am-5pm |
| Residential Sales/Queries | 1800 773 729 | Mon-Fri 9am-7pm, Sat 9am-5:30pm |
| Broadband | 1901 | Mon-Sat 8am-8pm |
| Mobile Billpay | 1901 | Mon-Fri 9am-6pm, Sat 10am-5:30pm |
| Mobile Prepay | 1747 | Mon-Fri 9am-6pm, Sat 10am-5:30pm |
| Mobile Top-Up | 1740 | 24/7 (Automated) |
| Age-Friendly Care | 1800 252 252 | Mon-Fri 10am-4pm |
Whether you have queries about your local 5G network, mobile, mobile broadband, Eir TV or are simply looking for more information on broadband utilities these are the Eir customer care numbers you need.
What Is the OpenEir Contact Information?
OpenEir is a subsidiary of Eir, and operates their fixed-line network for both ADSL and fibre connections, allowing superfast broadband to reach both homes and businesses. OpenEir’s contact details primarily come in the form of the following email addresses.
- Existing Customers, Queries, and Faults - [email protected]
- New Customers - 1800 245 245
- Contractors/Line Planning - 1800 245 245
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What's the Eir Broadband Contact Number?
If you have any issues regarding either your Eir fibre broadband or your Eir mobile broadband, you should get in touch as soon as possible to report the issue. If you're suffering from slow broadband connection, you should login to your Eir account and perform a line check to see what the issue might be. If you have an idea of what the problem is, you can ring the Eir broadband contact number 1901 to get help straight away.
Is There an Eir Contact Number for When I'm Abroad?
We have you covered. There are currently three Eir contact numbers specifically for those who are living abroad, or who might be otherwise travelling away from home.
| Department | Eir Contact Number | Open Hours |
|---|---|---|
| Eir Broadband, TV, Home Phone | +353 1 766 2599 | Mon-Sat 8am-8pm |
| Eir Billpay | +353 1 766 2599 | Mon-Fri 9am-6pm, Sat 10am-5:30pm |
| Eir Prepay | +353 1 766 2037 | Mon-Fri 9am-6pm, Sat 10am-5:30pm |
Is There an Eir Phone Number for Business Customers?
Eir business customers are provided with a choice of a few phone numbers with which to make contact. These numbers are based on the size of your company, and how many employees you have. The appropriate number for your business will be established when initially taking out services with Eir.
| Eir Business Service | Contact Number | Opening Times |
|---|---|---|
| Small Business Sign Up | 1800 400 200 | Mon-Fri 9am-5:30pm |
| Large Business Sign Up | 1800 242 556 | Mon-Fri 9am-5:30pm |
| Customer Support | 1800 601 701 | Mon-Fri 9am-5:30pm |
| Technical Support | 1901 | Mon-Fri 9am-5:30pm |
While Eir has listed their business service hours as commencing from 9am, the time of service closure has not been listed. It can be safely assumed though that this will conform with standard business operating hours of Monday to Friday, from 9am to 5pm.
Are Eir Contact Numbers Free?
Depending on which service provider you are with, and what the details of your exact call or data plan are, some numbers will have no extra charge, whereas others might. The best thing to do is to check your policy information with your service provider before making your call. 1800 numbers are generally freephone numbers.
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How Do I Complain to Eir?
Sometimes things simply don’t go as they should, whether for your mobile bill pay, TV or broadband contracts. While these experiences aren't exactly fun, it is important to be able to reach out to your supplier to discuss and resolve the matter, or to cancel your broadband. The Eir complaints process is relatively simple.
- Contact Eir
Contact Eir and attempt to resolve the matter - Escalation
If there is no satisfactory solution, you will be provided with an internal case reference number, and a member of the complaints team will be in contact within 48 hours - 10 Working Days
Eir aims to resolve complaints within 10 working days of them being raised - Refunds
Monetary refunds or compensation are given at the discretion of the complaints handler and will be applied to your next bill in the form of credits - Overpayment
In the case of overpayment, you may also be able to request a cheque
Complaints can be directly registered in the following methods
| Contact Type/Method | Eir Contact Details | Open Hours |
|---|---|---|
| Eir at Home (Domestic) | 1800 200 481 (Freephone) | Mon-Fri 9am-5:30pm |
| Eir Business | 1800 601 701 (Freephone) | Mon-Fri 9am-5:30pm |
| Contact Form | Available Here | Mon-Fri 9am-5:30pm |
Additionally, if you wish to lodge a complaint via post, this can be done at the following address
Eir Complaints,
Eir Building,
2022 Bianconi Avenue,
Citywest Business Campus,
Dublin 24,
D24 HX03
If your case is still unresolved, it may be time to escalate the matter to the Commission for Consumer Regulations (Comreg). You can contact their consumer line on 01 804 9668.
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Can I Contact Eir on Social Media?
You certainly can! In this era, it is uncommon for any company not to have a social media presence. Eir is no exception to this rule and maintains an active presence on both its Facebook and Twitter accounts.
Following these accounts is a great way to keep track of what offers are available, hunt for broadband deals, check service disruptions, or raise any questions or complaints. If you're still deciding whether or not to go with Eir, read our Eir Broadband Reviews guide!
Can I Make Contact Through an Eir App?
At present, Eir offers two applications that can be downloaded onto your PC/Mac, or mobile device. These are the Eir Talk, and Eir TV mobile apps. While the launch of these apps helps you to utilise your landline subscription and TV options with greater freedom and accessibility, they do not offer any unique contact options at this moment. An alternative would be to create and login to your My Eir account.
Eir Frequently Asked Questions
Do I need to contact Eir when moving home?
Yes. If you already have an Eir account, you can use the online form to inform Eir of your move. They will be in contact with you within 5 working days to further discuss updating your account and details.
Can I add another person onto my Eir account?
Yes. To add a new name you will need to contact the customer support team on one of the previously mentioned contact methods.
What is the Eir complaints code of practice?
Every company must have a policy regarding complaints, escalations and handling. This process clearly sets out the process that a complaint will enter, how it will be handled, timeframes and expectations. The Eir complaints code of practice can be found eir.ie/complaints/.
Who can I discuss my Eir bill with?
If you are struggling with your bill or are concerned that you will be affected by the Eir price increases this year, you should contact customer care on 1800 242 556.
What is the Eir Contact email?
Unusually, Eir does not list an email on their website. Instead, they encourage customers to make contact with them either via the above Eir phone numbers or contact forms.
Eir have had their webmail facility for a long time that enables customers to get in touch with them through specialised client software. This used to be the @eircom.net email addresses but currently Eir is now fading them out. Currently, Eir Webmail is not available to new users but you can still access your details through logging into your account.
The levying of an additional €9.99 per month for what is essentially an email service is something quite unusual and is not likely to interest a good number of new customers who can otherwise avail of an existing email account without charges.
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