What Is the Eir Contact Number: All Eir Contact Details
Being one of the largest multi-purpose companies in Ireland, sooner or later you will likely have to contact Eir. What is the Eir phone number, how can you lodge a complaint with Eir, and what are the best Eir customer service options? Take a read through this simple guide to make getting in contact quick and painless.
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What Are the Best Eir Contact Numbers?
While it is great that most companies now have many features that enable you to make contact with them over multiple platforms, sometimes it is just easier to speak to a human directly without going through a game of email ping-pong or having to hunt for your laptop to start a live chat.
Whether you have queries about your local 5G network, mobile, mobile broadband, Eir TV or are simply looking for more information on broadband utilities these are the Eir customer care numbers you need.
| Department | Eir Contact Number | Open Hours |
|---|---|---|
| Broadband | 1901 | Mon-Sat 8am-8pm |
| Mobile Billpay | 1901 | Mon-Fri 9am-6pm, Sat 10am-5:30pm |
| Mobile Prepay | 1747 | Mon-Fri 9am-6pm, Sat 10am-5:30pm |
| Mobile Top-Up | 1740 | 24/7 (Automated) |
| Residential Sales/Queries | 1800 773 729 | Mon-Fri 9am-7pm, Sat 9am-5:30pm |
| Eir Customer Care | 1800 242 556 | Mon-Fri 9am-6pm, Sat and Bank Holidays 10am-5pm |
| Age-Friendly Care | 1800 252 252 | Mon-Fri 10am-4pm |
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It is also worth noting that all of the opening hours for these Eir contact numbers exclude Sundays, and bank holidays (unless otherwise stated), so make sure to plan ahead where possible.
What's the Eir Broadband Contact Number?
If you have any issues regarding either your Eir fibre broadband or your mobile broadband, you should get in touch as soon as possible to report the issue. If you're suffering from slow internet connection, you should login to your Eir account and perform a line check to see what the issue might be. If you have an idea of what the problem is, you can ring the Eir broadband contact number 1901 to get help straight away.
Is There an Eir Contact Number for When I'm Abroad?
We have you covered. There are currently three Eir contact numbers specifically for those who are living abroad, or who might be otherwise travelling away from home.
| Department | Eir Contact Number | Open Hours |
|---|---|---|
| Eir Broadband, TV, Home Phone | +353 1 766 2599 | Mon-Sat 8am-8pm |
| Eir Billpay | +353 1 766 2599 | Mon-Fri 9am-6pm, Sat 10am-5:30pm |
| Eir Prepay | +353 1 766 2037 | Mon-Fri 9am-6pm, Sat 10am-5:30pm |
Is There an Eir Phone Number for Business Customers?
Eir business customers are provided with a choice of a few phone numbers with which to make contact. These numbers are based on the size of your company, and how many employees you have. The appropriate number for your business will be established when initially taking out services with Eir.
| Eir Business Service | Contact Number | Opening Times |
|---|---|---|
| Small Business Sign Up | 1800 400 200 | Mon-Fri 9am-5:30pm |
| Large Business Sign Up | 1800 242 556 | Mon-Fri 9am-5:30pm |
| Customer Support | 1800 601 701 | Mon-Fri 9am-5:30pm |
| Technical Support | 1901 | Mon-Fri 9am-5:30pm |
While Eir has listed their business service hours as commencing from 9am, the time of service closure has not been listed. It can be safely assumed though that this will conform with standard business operating hours of Monday to Friday, from 9am to 5pm.
Find out if you can get superfast fibre broadband in one free call! Our broadband specialists are ready to help you get the best broadband deal for your home! Sorry, we're closed right now! We're currently closed but please leave us your number and we'll give you a free callback as soon as we'open!
Are Eir Contact Numbers Free?
Depending on which service provider you are with, and what the details of your exact call or data plan are, some numbers will have no extra charge, whereas others might. The best thing to do is to check your policy information with your service provider before making your call.
Are 1800 free numbers in Ireland? 1800 numbers are generally freephone numbers, however, they can still count towards your total number of minutes. This means that while you may not be charged for calling them, it is still possible that if you exceed your contractual minutes, your network provider could levy a charge.
How Can I Know How Long the Queue Is?
Additionally, you can check Eir’s handy average call-wait-time time facility to see how long you can expect to be in the call queue before getting through to an agent. This way if your call is non-urgent you can monitor this facility and call when they are experiencing a low call volume to save on your minutes. Alternatively, you can also seek to make contact with Eir through one of their non-calling channels.
Check Out Our Broadband Down Guide!
Find out if you can get superfast fibre broadband in one free call! Our broadband specialists are ready to help you get the best broadband deal for your home! Sorry, we're closed right now! We're currently closed but please leave us your number and we'll give you a free callback as soon as we'open!
Are There Eir Contact Forms Available?
If you don’t have the time to call Eir or are looking to make contact out of service hours, then contact forms can be a useful facility for you. Found in the Contact Us section of their website, are several forms covering numerous subjects. These forms allow you to submit your query or notification to Eir by filling out your personal details, the details of your query, and simply pressing submit.
After this, a member of customer support will review your form when possible, and take any necessary steps regarding updating your account, looking into a matter or getting back in touch with you to discuss the subject further.
- User Authorization
- Bereavement Notifications
- Changing an Appointment Date
- Requesting a Refund
- Unlocking a Mobile
- Notification of Medical Incapacitation
- Moving Home
Which Eir Contact Number Do I Log a Complaint With?
Sometimes things simply don’t go as they should, whether for your mobile bill pay, TV or broadband contracts. While these experiences aren't exactly fun, it is important to be able to reach out to your supplier to discuss and resolve the matter. The Eir complaints process is relatively simple.
- Contact Eir and attempt to resolve the matter
- If there is no satisfactory solution, you will be provided with an internal case reference number, and a member of the complaints team will be in contact within 48 hours
- Eir aims to resolve complaints within 10 working days of them being raised
- Monetary refunds or compensation are given at the discretion of the complaints handler and will be applied to your next bill in the form of credits
- In the case of overpayment, you may also be able to request a cheque
Complaints can be directly registered in the following methods
| Contact Type/Method | Eir Contact Details | Open Hours |
|---|---|---|
| Eir at Home (Domestic) | 1800 200 481 (Freephone) | Mon-Fri 9am-5:30pm |
| Eir Business | 1800 601 701 (Freephone) | Mon-Fri 9am-5:30pm |
| Contact Form | Available Here | Mon-Fri 9am-5:30pm |
Additionally, if you wish to lodge a complaint via post, this can be done at the following address
Eir Complaints,
Eir Building,
2022 Bianconi Avenue,
Citywest Business Campus,
Dublin 24,
D24 HX03
Is your case still unresolved? It may be time to escalate the matter to the Commission for Consumer Regulations (Comreg). You can contact their consumer line on 01 804 9668.
Can I Contact Eir on Social Media?
You certainly can! In this era, it is uncommon for any company not to have a social media presence. Eir is no exception to this rule and maintains an active presence on both its Facebook and Twitter accounts.
Following these accounts is a great way to keep track of what offers are available, hunt for broadband deals, check service disruptions, or raise any questions or complaints. These accounts are staffed Monday to Friday from 9am to 7pm, Saturday from 9am to 5:30, and on bank holidays from 10am-5pm.
As always though, be careful about what information you post in a public forum. Details such as your address, contact information, and bank information should never be given unless you can confirm that your data is secure and inaccessible to the public.
Find out if you can get superfast fibre broadband in one free call! Our broadband specialists are ready to help you get the best broadband deal for your home! Sorry, we're closed right now! We're currently closed but please leave us your number and we'll give you a free callback as soon as we'open!
What is the Eir Contact Email?
Unusually, Eir does not list an email on their website. Instead, they encourage customers to make contact with them either via the above Eir phone numbers or contact forms.
Eir have had their webmail facility for a long time that enables customers to get in touch with them through specialised client software. This used to be the @eircom.net email addresses but currently Eir is now fading them out. Currently, Eir Webmail is not available to new users but you can still access your details through logging into your account.
The levying of an additional €9.99 per month for what is essentially an email service is something quite unusual and is not likely to interest a good number of new customers who can otherwise avail of an existing email account without charges.
Check Out Our Eir Webmail Guide!
Can I Make Contact Through an Eir App?
At present, Eir offers two applications that can be downloaded onto your PC/Mac, or mobile device. These are the Eir Talk, and Eir TV mobile apps. While the launch of these apps helps you to utilise your landline subscription and TV options with greater freedom and accessibility, they do not offer any unique contact options at this moment. An alternative would be to create and login to your My Eir account.
Along with the usual account management options, My Eir allows you to send up to 400 web texts, check support options, and browse their extensive catalogue of FAQs. Though this again does not provide any unique contact options, it can be a useful resource to utilise, and may help you to solve your problem, removing the need for contact.
OpenEir Contact Information
OpenEir is a subsidiary of Eir, and operates their fixed-line network for both ADSL and fibre connections, allowing superfast broadband to reach both homes and businesses. OpenEir’s contact details primarily come in the form of the following email addresses.
- Existing Customers, Queries, and Faults - [email protected]
- New Customers - 1800 245 245
- Contractors/Line Planning - 1800 245 245
Eir Frequently Asked Questions
Do I need to contact Eir when moving home?
Yes. If you already have an Eir account, you can use the online form to inform Eir of your move. They will be in contact with you within 5 working days to further discuss updating your account and details.
Yes. If you already have an Eir account, you can use the online form to inform Eir of your move. They will be in contact with you within 5 working days to further discuss updating your account and details.
Can I add another person onto my Eir account?
Yes. To add a new name you will need to contact the customer support team on one of the previously mentioned contact methods.
Yes. To add a new name you will need to contact the customer support team on one of the previously mentioned contact methods.
What is the Eir complaints code of practice?
Every company must have a policy regarding complaints, escalations and handling. This process clearly sets out the process that a complaint will enter, how it will be handled, timeframes and expectations. The Eir complaints code of practice can be found eir.ie/complaints/.
Every company must have a policy regarding complaints, escalations and handling. This process clearly sets out the process that a complaint will enter, how it will be handled, timeframes and expectations. The Eir complaints code of practice can be found eir.ie/complaints/.
Who can I discuss my Eir bill with?
If you are struggling with your bill or are concerned that you will be affected by the Eir price increases this year, you should contact customer care on 1800 242 556.
If you are struggling with your bill or are concerned that you will be affected by the Eir price increases this year, you should contact customer care on 1800 242 556.
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