Three Ireland: Discover Three Broadband Plans & Tips

Three, officially known as Three Ireland, is one of the Republic’s well-known mobile and broadband providers. Find out their current broadband and mobile offers, how to contact Three customer service, and what services they could offer your business or home in this dedicated Three Ireland guide.

About Three Ireland

Three Ireland launched in July 2005 and at the time was the fourth mobile operator to grace our shores. Initial offerings included postpaid (billed services), but in 2006, Pay-as-you-go (PAYG) mobile services became available. This was followed in 2010 by an innovative prepaid mobile broadband product where vouchers could be purchased and were good for connectivity from one day up to a month.

In 2013, Three Ireland’s parent company, CK Hutchison Holdings, made a play for another Irish mobile operator, O2. By 2015, it fully integrated the O2 brand into Three Ireland.

Is Three an Irish Company?

Three Ireland belongs to the CK Hutchison Holdings, which deals with energy, infrastructure, ports, retail, and telecommunication services worldwide. The conglomerate has over 300,000 employees in 50 countries and operates Three Ireland under the umbrella of that global brand.

Three Mobile Deals

As with most mobile providers in Ireland, Three Ireland offers both prepaid and postpaid mobile phone plans. You will either be on the 3G, 4G or 5G network, depending on the geographical area you find yourself in when using the service.

To simplify the Mobile Phone Service Offers with Three Ireland, we divide them into three common categories:

• 3 Bill Pay Mobile Plans
• 3 Prepay Mobile Plans
• How to top up three?

Three Bill Pay Mobile Plans

3 bill pay customers will first need to decide between a 4G plan or upgrade to a 5G plan.

Those who opt for a 5G mobile plan can pick between prices ranging from €35 to €80 a month. The difference between each plan depends on how much data inside the EU you would like to include, the number of minutes, and how much texting you want to have.

All Three Bill Pay Mobile Plans come with unlimited “All You Can Eat” data within the Republic of Ireland and a minimum 24-month term contract.

Three Prepay Mobile Plans

Pay-as-you-go customers are required to top up every 28 days to maintain their plan active, with prices starting as low as €15 to €30 per 28-day cycle.

You can choose how many features you want to include to select the prepay mobile plan that best suits your needs. The major difference with prepaid mobile plans is you can opt-out or simply stop at any time without any penalties due to avoiding the direct debit connection to your bank.

How to Top Up Three?

You have the following options to top up Three mobile plans:

• Scheduled Top-up
  Schedule an automatic top-up when your credit hits a certain balance, or on a specific date.
• Instant Top-up
  Use the Three top-up online webpage, text 'TOPUP'and your top-up value to 50100, log into the My3 app, or contact Three customer care on 1744 to make a top-up payment.
• In-Store
  Visit a 3store and top up with the help of a member of staff.

Three Broadband Deals

Three’s broadband offering is a little different from others on the market in that you can opt for prepaid or postpaid (bill pay) broadband. The options for Home Broadband are:

Prices correct at date of update 08/08/2022

If you are wondering how fast these broadband packages are, the answer is that it will depend on your location. As Three Ireland are specialists in WTTx and mobile broadband technology, your broadband speeds will be dictated by the quality of your local network, and the capabilities of your router. 4G routers can provide average download speeds between 20 Mbps and 100 Mbps, while 5G routers can provide speeds in the region of 100 Mbps to 250 Mbps.

Are Three Broadband Offers unlimited? Although advertised as ‘unlimited’, all Three Broadband deals are limited to 750GB of data per billing cycle. This is considered to be a ‘fair usage’ limit.

3Plus Rewards

We’ve seen some great reward schemes with gas and electricity suppliers before, such as Electric Ireland and Bord Gáis Energy! We are happy to see Three Ireland move into the loyalty scheme arena with its 3Plus reward offers for loyal customers.

All Three customers have access to 3Plus Rewards (also known as Three Plus), whether pay as you go or postpaid. Advantages of belonging to the 3Plus rewards scheme include:

• Pre-purchase access to 3Arena and 3Olympia theatre events
• Discounts in restaurants, cinemas, and shopping
• 3Plus breaks, great value on weekend getaways

Three Ireland Business Offers

On top of residential plans, Three Ireland also offers a nice variety of broadband and mobile plans for businesses.

Small business owners can also look at Digiweb, Eir Ireland Imagine Broadband, or Pure Telecom business packages to see which has the best one for your needs. We look at Three Ireland’s business offers below.

Three Business Broadband Plans

Customers looking for broadband solutions for their business can choose from:

1. 3Business Broadband Express
2. 3Business Broadband Advanced
3. 3 Business Broadband+

Three Business Broadband Express

This introductory broadband package from Three Ireland comes with the 5G capability enabled. This is great if your business is within Three’s 5G broadband network coverage.

Pricing for this broadband plan is €36 per month, excluding VAT. The plan has a minimum 24-month duration, unlimited data, and comes with a free router. The only downside of this plan is that the installation is not included and you will therefore need to do it yourself.

Three Business Broadband Advanced

This is a very similar broadband offer to the 3Business Broadband Express plan. The crucial difference is having the antenna and router installation completed by a Three Ireland technician.

The price for this option is €44 per month, excluding VAT. The plan has a minimum 24-month duration, unlimited data and 5G capability enabled.

On top of the slightly higher monthly price, you will also have to pay a one-time €49 set-up cost.

Three Business Broadband+

Costing €44 per month on a 24-month contract, this 4 G-enabled plan is designed to help those who cannot access fixed line networks. A €49 set-up cost ex VAT is needed for this plan, and after completion of the 24-month term, the device is yours to keep.

Three Ireland Business Mobile Offers

Three’s business mobile plans vary according to the size of your business. For ease, we have divided the Business Mobile Service Offers into three categories:

1. SIM-Only Plans
2. 1-4 employees Plans
3. 4+ employees Plans

Business customers will also be happy to see the ‘Virtual landline app’ as an available feature on any mobile plan.

Also known as Three Wi-Fi calling, the virtual landline app allows you to make and receive calls like a regular landline phone. Using the Three Wi-Fi calling feature is essential for many businesses and is something that residential customers have been waiting for years now from Three Ireland.

Three Business SIM-Only Plans

All of Three’s mobile SIM-only plans come with ‘All you can eat’ data and unlimited local texts and calls. A fair usage policy applies to these features.

The SIM-only plan prices range from €25 to €40 per month, excluding VAT. The key differences are in how much data and how many international minutes to include with your plan.

Three 1-4 Employees Mobile Plans

Again, we see all Three’s mobile plans come with ‘All you can eat’ data, 5G access, unlimited text, unlimited calls, and the Three Wi-Fi calling feature.

Prices start at €45 and go as high as €80 per month, excluding VAT. There is a lot more variety of plans for businesses with 1-4 employees compared to the business SIM-only plans. One can opt for unlimited UK calls and text, international roaming features, mobile security, and much more as long as you are comfortable with a 24-month contract.

Three 4+ Employees Mobile Plans

With 4+ employees, businesses will continue to have the ‘All you can eat’ data, 5G access, unlimited text, unlimited calls, and the Three Wi-Fi calling feature.

With more employees using the services, prices drop compared to the 1-4 employees’ mobile plans. With over 4 employees, the Three mobile plan prices range from €30 to €45 per month, excluding VAT.

Again, it is important to know your business needs to choose the right features with these mobile plans. International roaming, unlimited UK calls, and text, and mobile security, are just a few of the mobile features available on these plans.

What is fair usage? The Fair use policy is a policy that the EU has set to limit abuse from users about these ‘unlimited’ features. It is set at such an outrageous amount that any ‘regular’ user would never surpass the limit, but low enough that any illegitimate users, such as anyone doing spam or things along these lines, would be capped and caught.

Other Three Ireland Business Solutions

Three offers businesses more than just broadband and mobile solutions. Here are a few of the other services you can get from the company.

Managed Connectivity

With Three’s managed connectivity option, you have the option of Three providing high-speed and secure solutions for WAN, LAN, internet access, Wi-Fi, firewalls, and server colocation services.

Managed Mobility

Three’s managed mobility options for business comprise mobile device management, mobile application management, mobile content management and mobile data management, and security. These options enhance security features, with options such as encryption and secure file syncing, which are crucial for many businesses operations.

Communications and Collaboration

This managed feature from Three Ireland includes options such as:

• Mobile call recording
• Hosted UC
• Cloud-based telephone solutions
• Hosted contact centres
• Bulk SMS services

IoT

Last but not least, Three brings businesses into the future with the Internet of Things (IoT). This level of connectivity can boost security, customer engagement, and even energy saving through smart energy grids.

What is My3?

My3 is the Three login online account for both mobile and broadband users, prepaid or postpaid. Three Ireland customers can pay bills, check upgrade eligibility, verify their account balance, and much more from their Three login online account.

Customers with prepaid plans can top up, check their credit balance and buy add-ons, such as extra data from their My three login account. From My3, customers will also be able to send free web texts.

Customers who have registered for the My three login account can also download the My3 app and complete all the same functions you would from your Three online account. Unfortunately, the My3 app isn’t well-rated in Ireland with 2.6 out of 5 stars in Google Play and 1.2 out of 5 stars in the Apple store.

Three Ireland Reviews

Three Ireland has over 800 reviews on Trustpilot.ie and a rating of 1.2 out of 5 stars. Unfortunately for Three, 93% of all reviews are classed as poor or bad. This says a lot about what customers think of the provider.

Customers who were unhappy with Three cited issues with the service received and with the internet not working.

Customers who were happy with their Three Ireland experiences spoke about excellent customer care and how happy they were with their plan.

No internet or service for weeks and I live in town. When I complained to customer care they said they can’t give a timeframe of when things will be normal again, while continuing to charge me money but leaving me unable to make a phone call. I will switch to a different network today as this is ridiculous. Agata Gondek, Trustpilot reviews.

It is worth stating that more customers take the time to write a comment on review sites when they have a complaint or problem rather than when they are happy. That said, a 1.4 overall review score is quite low and is worth keeping in mind if considering using this broadband and mobile provider.

Three Ireland Contact Information

There is a multitude of ways to contact Three Ireland, they are:

1. By mail
2. By online chat
3. By phone
4. By email
5. Via Social media

For ease, we divided Three Ireland’s various contact information accordingly.

How to Contact 3 by Mail

Three Ireland’s corporate address is:

28/29 Sir John Rogerson's Quay, Dublin 2

Any customer care-related documentation should be mailed to the following address:

Three Customer Care, PO Box 333, Dublin 2

How to Contact 3 by Online Chat

Three Ireland is one of the few mobile and broadband providers whose customer service you can get a hold of seven days a week, even on bank holidays. Indeed, their online chat service is available from 7 am to midnight daily. Just head to the provider's website and either click on the tab ‘message us’, which appears in the middle of any page on the right-hand side.

You can also scroll to the very bottom of the company’s homepage and click on ‘contact us’ under the ‘Support’ column. From here, you will see a large ‘message us’ box that you can click on and start a conversation with a Three Ireland representative.

How to Contact 3 by Phone

If you have a mobile plan with Three Ireland, you can simply dial 1913 from your phone. Their customer care team is available Monday to Friday 8 am - 8 pm, Saturday and Sunday from 9 am to 6:30 pm.

We break down the other alternatives below on how to talk with a 3 customer service representatives.

How to Contact 3 by Email or Social Media

The provider encourages customers to use the online contact form for any type of query rather than providing a contact email address.

You will have to select from one of the following query types when using the online form:

• Account Admin
• Age Verification
• Billing
• Coverage
• Disconnection Request
• Handset Issue
• My3 login
• Online Order
• Topping Up
• Other

Alternatively, there are only two valid email addresses we could find for the provider:

• [email protected]: This email is specific to your privacy data and queries related to how your personal information is handled. The company very much favours and encourages communications via telephone or chat rather than email.

• [email protected]: For customers part of the Three Ireland 3Plus rewards programme or had a 3Money prepaid Mastercard.

Remember that you can usually get a quick response by messaging companies via social media. Three Ireland have Facebook, Twitter, Instagram, and Youtube accounts.

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

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