Three, officially known as Three Ireland, is one of the Republic’s well-known mobile and broadband providers. Find out their current broadband and mobile offers, how to contact Three customer service, and what services they could offer your business or home in this dedicated Three Ireland guide.
| Product types: Broadband and mobile | No cable connection needed |
| Customers: 2.8 million | Competitive prices |
| Connection Type: 4G or 5G | Poor customer reviews |
Who Is Three Ireland?
Three Ireland launched in July 2005 and at the time was the fourth mobile operator to grace our shores. Initial offerings included postpaid (billed services), but in 2006, Pay-as-you-go (PAYG) mobile services became available. This was followed in 2010 by an innovative prepaid mobile broadband product where vouchers could be purchased and were good for connectivity from one day up to a month.
In 2013, Three Ireland’s parent company, CK Hutchison Holdings, made a play for another Irish mobile operator, O2. By 2015, it fully integrated the O2 brand into Three Ireland.
Is Three an Irish Company?
Three Ireland belongs to the CK Hutchison Holdings, which deals with energy, infrastructure, ports, retail, and telecommunication services worldwide. The conglomerate has over 300,000 employees in 50 countries and operates Three Ireland under the umbrella of that global brand.
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What Are the Three Deals?
As with most mobile providers in Ireland, Three Ireland offers both prepaid and postpaid mobile phone plans. You will either be on the 3G, 4G or 5G network, depending on the geographical area you find yourself in when using the service.
To simplify the Mobile Phone Service Offers with Three Ireland, we divide them into three common categories:
- 3 Bill Pay Mobile Plans
- 3 Prepay Mobile Plans
- How to top up three?
What Three Bill Pay Mobile Plans Are There?
Those customers who opt for a Three 5G bill play mobile plan can pick between prices ranging from €35 to €80 a month. The difference between each plan depends on how much data inside the EU you would like to include, the number of minutes, and how much texting you want to have.
All Three Bill Pay Mobile Plans come with unlimited “All You Can Eat” data within the Republic of Ireland and a minimum 24-month term contract.
What Three Prepay Mobile Plans Are There?
Pay-as-you-go customers are required to top up every 28 days to maintain their plan active, with prices starting as low as €15 to €30 per 28-day cycle.
You can choose how many features you want to include to select the prepay mobile plan that best suits your needs. The major difference with prepaid mobile plans is you can opt-out or simply stop at any time without any penalties due to avoiding the direct debit connection to your bank.
How Can I Top Up a Three Phone?
You have the following options to top up Three mobile plans:
- Scheduled Top-up
Schedule an automatic top-up when your credit hits a certain balance, or on a specific date. - Instant Top-up
Use the Three top-up online webpage, text 'TOPUP'and your top-up value to 50100, log into the My3 app, or contact Three customer care on 1744 to make a top-up payment. - In-Store
Visit a 3store and top up with the help of a member of staff.
What Three Broadband Deals Are There?
Three’s broadband offering is a little different from others on the market in that you can opt for prepaid or postpaid (bill pay) broadband. The options for Home Broadband are:
| Package Name | Monthly Price | Contract Length |
|---|---|---|
| 3 Broadband Unlimited 5G Gold | €39 | 24 |
| 3 Broadband Unlimited 5G Silver | €39 | 24 |
| 3 Broadband UNlimited 5G 12 Months | €45 | 12 |
| 3 Broadband Unlimited 4G | €30 | 24 |
| 3 Broadband Unlimited 4G SIM Only | €29.99 | No Contract |
| Prepay Broadband | €30 | No Contract |
Last Updated: 28/07/2023
If you are wondering how fast these broadband packages are, the answer is that it will depend on your location. As Three Ireland are specialists in WTTx and mobile broadband technology, your broadband speeds will be dictated by the quality of your local network, and the capabilities of your router. 4G routers can provide average download speeds between 20 Mbps and 100 Mbps, while 5G routers can provide speeds in the region of 100 Mbps to 250 Mbps.
Are Three Broadband Offers unlimited? Although advertised as ‘unlimited’, all Three Broadband deals are limited to 750GB of data per billing cycle. This is considered to be a ‘fair usage’ limit.
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What Are the 3Plus Rewards?
We’ve seen some great reward schemes with gas and electricity suppliers before, such as Electric Ireland and Bord Gáis Energy! We are happy to see Three Ireland move into the loyalty scheme arena with its 3Plus reward offers for loyal customers.
All Three customers have access to 3Plus Rewards (also known as Three Plus), whether pay as you go or postpaid. Advantages of belonging to the 3Plus rewards scheme include:
- Pre-purchase access to 3Arena and 3Olympia theatre events
- Discounts in restaurants, cinemas, and shopping
- 3Plus breaks, great value on weekend getaways
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What Is the My3 Login Account?
My3 is the Three login online account for both mobile and broadband users, prepaid or postpaid.
- Check and pay bills
- Check upgrade eligibility
- Verify account balance
- Check usage
Customers with prepaid plans can top up, check their credit balance and buy add-ons, such as extra data from their My three login account. Customers who have registered for the My three login account can also download the My3 app. Unfortunately, the My3 app isn’t well-rated in Ireland with 2.6 out of 5 stars in Google Play and 3.6 out of 5 stars in the Apple store.
What Are the Three Ireland Reviews Like?
Three Ireland has over 999 reviews on Trustpilot.ie and a rating of 1.4 out of 5 stars. Unfortunately for Three, 93% of all reviews are classed as poor or bad. This says a lot about what customers think of the provider. Customers who were unhappy with Three cited issues with the service received and with the internet not working. Customers who were happy with their Three Ireland experiences spoke about excellent customer care and how happy they were with their plan.
No internet or service for weeks and I live in town. When I complained to customer care they said they can’t give a timeframe of when things will be normal again, while continuing to charge me money but leaving me unable to make a phone call. I will switch to a different network today as this is ridiculous. Agata Gondek, Trustpilot reviews.
It is worth stating that more customers take the time to write a comment on review sites when they have a complaint or problem rather than when they are happy. That said, a 1.4 overall review score is quite low and is worth keeping in mind if considering using this broadband and mobile provider.
Check Out Our Full Three Reviews Guide!
What Are the Three Ireland Contact Details?
There is a multitude of ways to contact Three Ireland, they are:
- By mail
- By online chat
- By phone
- By email
- Via Social media
For ease, we divided Three Ireland’s various contact information accordingly.
How Can I Contact 3 by Mail?
Any customer care-related documentation should be mailed to the following addresses:
Three Customer Care
PO Box 333
Dublin 2
Three Corporate Office
28/29 Sir John Rogerson's Quay
Dublin 2
How Can I Contact 3 by Online Chat?
Three Ireland is one of the few mobile and broadband providers whose customer service you can get a hold of seven days a week, even on bank holidays. Indeed, their online chat service is available from 7 am to midnight daily. Just head to the provider's website and either click on the tab ‘message us’, which appears in the middle of any page on the right-hand side.
How Can I Contact 3 by Phone?
If you have a mobile plan with Three Ireland, you can simply dial 1913 from your phone. Their customer care team is available Monday to Friday 8 am - 8 pm, Saturday and Sunday from 9 am to 6:30 pm.
We break down the other alternatives below on how to talk with a 3 customer service representatives.
|
Department |
Contact |
|
Three business customers |
1800 200 017
|
|
Three Customer Care Number |
1913
|
|
Three Customer Care Number from abroad |
+353 83 333 3 333
|
|
3Money card |
1890 812 102
|
|
3Money card from abroad |
+353 61 203 357
|
|
Webchat |
Three Webchat page
|
How Can I Contact 3 by Email or Social Media?
The provider encourages customers to use the online contact form for any type of query rather than providing a contact email address.
You will have to select from one of the following query types when using the online form:
- Account Admin
- Age Verification
- Billing
- Coverage
- Disconnection Request
- Handset Issue
- My3 login
- Online Order
- Topping Up
- Other
Alternatively, there are only two valid email addresses we could find for the provider:
- [email protected]: This email is specific to your privacy data and queries related to how your personal information is handled. The company very much favours and encourages communications via telephone or chat rather than email.
- [email protected]: For customers part of the Three Ireland 3Plus rewards programme or had a 3Money prepaid Mastercard.
Remember that you can usually get a quick response by messaging companies via social media. Three Ireland have Facebook, Twitter, Instagram, and Youtube accounts.
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Three Ireland FAQs
How to cancel Three broadband?
To cancel your Three broadband contract, you will need to call the customer care team with at least 30 days' notice. If you are still under contract, an early exit fee may apply.
How to top up Three broadband?
Three Ireland has a great video detailing each step of how to top up three broadband.
How fast is Three 4G broadband?
4G broadband can reach download speeds of up to 600 Mbps. However, typical speeds range more between 50 and 100 Mbps. That is still very fast for a wireless connection, competing against existing fibre connections.
How to listen to voicemail without credit Three Ireland?
You can access your voicemail for free by dialling 123. Should you be dialling from another phone, just add the number 5 after the prefix of your mobile number and you will be taken to your voicemail.
How do I contact Three Ireland?
Depending on your query, you will want to use the correct Three contact number. Our contact section covers all possible options for reaching the Three customer care team.
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Read more about Three Ireland
What Are 3Plus Rewards? How To Get a 3Plus Login
Three Broadband in Ireland: All the Three Broadband Offers
Three Contact Number: How To Contact Three in Ireland
What's Three Mobile Broadband Like?