Magnet Networks offer homes the chance to get superfast fibre, without being tied down to a contract. How much do they cost, what packages do they have, and how can I contact Magnet Ireland? Take a read through this comprehensive guide to find out.
Magnet Broadband Ireland Synopsis
| Product types: Broadband and phone | Very low prices |
| Customers: Over 15,000 | 'No contract' plans available |
| Connection Type: Fatpipe Cable Network | Limited network |
Who Are Magnet Networks?
Originally founded in 2004, Magnet Networks has grown to be recognised as Ireland’s leading telecoms company, offering broadband and phone services to thousands of homes and businesses.
Who owns Magnet Broadband Ireland?
Today, Magnet Networks is owned by the Irish Infrastructure Fund's Speed Fibre Group, which purchased the company in December of 2020. The group, which also owns and operates AirSpeed Telecom, has since rebranded its business division to Magnet Plus while maintaining the brand of Magnet Networks for its residential customers.
What is Magnet Network?
Magnet Network is Magnet's home broadband division. Since its inception, Magnet Networks has invested more than €120 million in developing its own telecommunication network. It claims to provide Ireland’s fastest broadband speeds and to be the largest provider of fibre to the home (FTTH) in the country.
The company recently formed a public-private partnership with Galway and other cities across Ireland to bring free wifi to the city centres, and with its 2019 acquisition of IT Group, it plans to further extend its range of business services.
What is FTTH?Fibre to the home (FTTH), or fibre to the premises (FTTP), is the installation of optical fibre cables all the way to your home. In comparison to fibre to the cabinet (FTTC), in which the fibre-optic cables only reach the roadside cabinet and the connection must then pass through copper wires to the house, FTTH promises less buffering and a much faster internet speed at up to 100 megabits per second. Visit broadband connection types in Ireland for further information.
What is Magnet Plus?
Magnet Plus is the brand name given to Magnet's offers for Irish businesses. Their residential offers operate under the Magnet Networks name.
Magnet Networks Timeline
- Timeline
- 2004 - Launch of Magnet.ie in Ireland.
- 2006 - Becomes the first provider of 50 MB fibre to the home.
- 2009 - First Irish company to offer cloud solutions for businesses.
- 2011 - AerTV launches as Ireland’s first online TV platform: Magnet TV.
- 2013 - Ranks first in speed for Netflix Ireland.
- 2016 - Becomes Ireland’s third-largest provider of business telecoms.
- 2017 - Magnet.ie rebrands to Magnet Networks.
- 2018 - Launch of national free Wi-Fi programme.
- 2019 - Launches the country’s largest connectivity network and Magnet Talk.
- 2020 - Speed Fibre Group acquires Magnet Networks.
- 2021 - Business Broadband products are re-branded as Magnet Plus.
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What Are the Magnet Home Broadband Packages?
For residential products, Magnet Networks focus on broadband and phone plans. There are currently no TV or mobile phone packages offered.
The 'no contract' feature available on some of Magnet's internet plans is a really interesting attribute for those who don't want to be tied down to a long-term contract. There are a total of five different plans that Magnet Networks have had:
- Fatpipe Fibre 24
- Fatpipe Fibre 100
- Fibre Broadband 60
- Fibre Broadband 100
- Fatpipe Stream
- Summary of Magnet Broadband Plans
It is important to keep in mind that all Magnet internet plans come with a free Magnet Modem. You can always use your own if you prefer, prices for routers have ranged from €29.99 to €49.99 in Ireland. We take an in-depth look at each of the historicalMagnet Broadband Packages below.
What Was Magnet Broadband Fatpipe Fibre 24?
This Magnet Broadband package started at €20 per month for the first six months, and €29.99 per month thereafter. The maximum speed available for this plan was24Mb. Internet speeds varied according to your location and the quality of the cables installed in your home. There was an 18-month minimum term for this plan.
You also had to pay the installation fee to get broadband in your home. It was an additional €25 for the 18-month contract and €57.99 if you chose the 'no contract' option.
Take a read through our short contract and no contract broadband guide to find more deals without a lengthy term.
What Was Magnet Broadband Fatpipe Fibre 100?
If you needed a stable connection and are looking for faster speeds, the Fatpipe Fibre 100 package provides maximum speeds of 100Mb and 20Mb uploading speeds. Prices start at €49.99 per month for a 12-month minimum contract.
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What Was Magnet Networks Fibre To The Home?
If you happened to live in one of the 15,000 unique homes where Magnet Networks has optic fibre installed, you would be eligible for this incredible offer.
For only €14.99 per month, you could have a fast internet connection with speeds up to 100Mb and no installation fee since the line was already installed.
You will need to contact the provider to know if your home was one of the few in Ireland that qualify for this offer.
What Was Magnet Broadband Fatpipe Stream?
Fatpipe Stream was for locations without a cable connection running to the home. Magnet Networks Ireland was continually expanding their cable network for both residential and businesses. If your home was not currently connected to their network, the Fatpipe Stream plan was a perfect alternative while you waited for the cable installation.
You can have up to24Mb of Magnet internet speeds for €49.99 per month. There was no contract for this plan, so you can terminate the plan at any time without any penalties.
As with other plans, you would also need to pay a one-time fee of €50 for the cost of the installation. Since this plan was often for remote homes that are not on the provider's cable network, there may have also been a router delivery supplement of €7.99. The delivery supplement price varied according to your home's address.
What Was Fibre Broadband 60?
Fibre Broadband 60 was available to homes with an existing fibre connection, or who were willing to undergo and pay for a new installation.
Offering speeds of up to 60 Mb for the price of €15 per month for 6 months, then increased to €29.99 for the remaining 6 months of the 12-month contract, this was one of the cheapest fibre deals on the market.
The only downside, was that this deal is only available as a 12-month contract, with 'no contract' options not being available.
What Was Fibre Broadband 100?
The Fibre Broadband 100 package offered the same caveats as the 60 package, but offered speeds of up to 100 Mb starting at €20 per month, and increased to €39.99 after 6 months for the remainder of the 12-month contract.
Magnet Home Broadband Plan Summary
At the moment, there are only three different Magnet Network broadband packages that are available to residential customers. Here's a table of their main offers:
Magnet Home Broadband Plans and Prices
| Plan Name | Price | Contract Length | Broadband Speeds |
|---|---|---|---|
| 60MB | €15 then €29.99 after 6 months | 6 months | 60 Mbps |
| 100MB | €20 then €39.99 after 6 months | 6 months | 100 Mbps |
| 1GB | Free then €45 after 3 months | 3 months | 1 Gbps |
Find the Broadband Best Offer for Your Home. |
Is There Magnet Networks Business Broadband?
Magnet Networks rebranded its business broadband division to Magnet Plus. There are a lot of options for businesses, Magnet Plus prefers to customise its packages to your company's needs. We look at two of their more popular options:
- Business Broadband 100Mb
- Business Broadband 1Gb
One nice feature with either plan is that you can leave at any time with 30 days' notice, giving you plenty of flexibility. The 100 Mb plan is priced at €44.95 per month while the 1Gb is €59.95 per month, prices exclude the VAT. You will also have to pay a one-time installation fee of €99, VAT not included.
On top of these great business broadband offers, you can opt for the Magnet More option on either of these plans for only €5 more per month, excluding the VAT. Magnet More gives your business unlimited calls to Irish landline and mobile numbers as well as other important phone features such as voice mail, retaining your existing number, and more.
Many variables need to be factored in when choosing a broadband provider for a business, we would recommend speaking to one of Magnet Plus' business experts to determine which plans would suit your corporate needs best.
Once you have determined which Magnet Plus plan suits you best, you will want to compare it to other business broadband packages available such as Pure Telecom, Digiweb, Eir, Sky, Three, Virgin Media, Vodafone, and Imagine Broadband.
How Can I Do a Magnet Networks Speed Test?
Given that Magnet Networks Broadband uses its own cable network, you will want to conduct a Magnet speed test before joining. By providing your address, the company can verify your home's internet speeds and advise you of the Magnet Networks Broadband speeds you can expect.
Simply head to the Magnet Speed test page and click on 'Go'. The webpage calculates your current upload and download speeds so you can compare the results to the internet speeds the provider is promising you. Be sure to visit our broadband speed test page as well.
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What Are Magnet Broadband Reviews Like?
Telecom providers usually score poorly in customer reviews. Magnet broadband reviews are no different. We look at two of the more important customer review websites to see what people say about the services offered by Magnet Networks Ireland.
| Reviewer | Rating | Details |
|---|---|---|
| Trustpilot | ⭐⭐⭐ | Negative comments about the unreliability of the internet connection. |
| ⭐⭐⭐ | Customers are unhappy with the delays in getting customer service. |
What Are the Magnet Broadband Reviews Like on Trustpilot?
On the customer review site Trustpilot, Magnet broadband reviews average a score of 2.8 out of 5 stars.
Customers speak about difficulties with their billing and being unable to get any type of service about their questions or queries.
Very bad customer service, very unclear billing methods. Very expensive and not in line with other operator prices. Terrible experience, magnet even bills you once they have ceased providing services! Watch out people!
It is important to keep in mind that there are only 6 reviews on this website and is therefore a very small pool of comments to paint an accurate picture of the services provided by Magnet Networks.
What Are the Magnet Broadband Reviews Like on Google?
On Google reviews, Magnet broadband reviews are similar to those found on Trustpilot with an average score of 3 out of 5 stars. However, this is based on a total of 108 comments which is a lot more than the amounts left on Trustpilot, making it a more reliable sample.
The comments left are overall similar to those left on Trustpilot. Customers are complaining about the poor and slow customer service and their unreliable internet connections.
The positive comments left on Google refer to the great service received from the engineers or the customer service staff.
Find Out if You Can Get Superfast Fibre Broadband in One Free Call!
Rated ⭐⭐⭐⭐ on Trustpilot So You Know Selectra Customers Get Broadband Advice You Can Trust!
Looking to Switch Broadband Providers?
We're currently closed but please leave us your number and we'll give you a free callback as soon as we're open!
How Do I Contact Magnet Networks?
If you need to contact Magnet Networks, you have the following choices:
- Calling the company
- Emailing
- Use the 'My Magnet' login page
- Sending a letter
The company has its customer service team divided into different categories according to your query. We look at the different Magnet Networks contact details in the table below.
| Category | Contact details |
|---|---|
| Residential Customer Service | 1800 819 999 (Monday to Friday 8 am to 8 pm, Weekends and Bank holidays 10 am to 4 pm) [email protected] [email protected] |
| Business Sales | 1800 819 888 (Monday to Friday 8 am to 8 pm) [email protected] |
| Business Support | 1800 789 789 (Monday to Friday 8 am to 8 pm, Weekends and Bank holidays 10 am to 4 pm) [email protected] [email protected] |
| Address | Magnet Networks Broadband, IDA Business & Technology Park, Clonshaugh, Dublin 17, D17 AK77, Ireland. |
Find the Broadband Best Offer for Your Home. |
To find a complete list of your options for contacting Magnet Networks, check out our dedicated Magnet Networks contact guide.
What is My Magnet Networks Support?
Once you register with Magnet Networks, you will have the option to access your account information via the provider’s online service called “My Magnet”.
We recommend you register for 'My Magnet' as this will give you access to additional Magnet Networks Support.
Alternatively, you can visit either of the company's web pages; Magnet Networks for residential customers or Magnet Plus for business customers. Both websites have a dedicated Magnet Networks support tab where you can find answers to common questions, get troubleshooting tips, and much more details about the provider.
The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.
Magnet Networks Frequently Asked Questions
How Can I Complain to Magnet Networks?
Complaints can be lodged with [email protected], and escalated further to [email protected]. If you wish to call, residential customers can get in contact through 1910, and business customers through 1800 789 789. To send a letter, address it to Magnet Networks, IDA Business & Technology Park, Clonshaugh, Dublin 17, D17 AK77
How Options Are There for Paying Magnet Networks?
Magnet Networks only accepts payments via debit or credit cards. Setting up a direct debit is advisable.
How Can I Rearrange My Magnet Networks Installation?
If you have a scheduled engineer visit and wish to rearrange, you should get in contact with Magnet before noon the previous day without incurring a penalty charge. Call 1890 809000 to alter your appointment.
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Magnet Networks Contact Ireland: How to Get in Touch