Who Are Magnet Networks?
Originally founded in 2004, Magnet Networks has grown to be recognised as Ireland's leading telecoms company, offering broadband and phone services to thousands of homes and businesses.
Who Owns Magnet Broadband Ireland?
Today, Magnet Networks is owned by the Irish Infrastructure Fund's Speed Fibre Group, which purchased the company in December of 2020. The group, which also owns and operates AirSpeed Telecom, has since rebranded its business division to Magnet Plus while maintaining the brand of Magnet Networks for its residential customers.
What Is Magnet Network?
Magnet Network is Magnet's home broadband division. Since its inception, Magnet Networks has invested more than €120 million in developing its own telecommunication network. It claims to provide Ireland's fastest broadband speeds and to be the largest provider of fibre to the home (FTTH) in the country.
The company recently formed a public-private partnership with Galway and other cities across Ireland to bring free wifi to the city centres, and with its 2019 acquisition of IT Group, it plans to further extend its range of business services.
What Is Magnet Plus?
Magnet Plus is the brand name given to Magnet's offers for Irish businesses. Their residential offers operate under the Magnet Networks name.
Magnet Networks Timeline
- 2004 - Launch of Magnet.ie in Ireland
- 2006 - Becomes the first provider of 50 MB fibre to the home
- 2009 - First Irish company to offer cloud solutions for businesses
- 2011 - AerTV launches as Ireland's first online TV platform: Magnet TV
- 2013 - Ranks first in speed for Netflix Ireland
- 2016 - Becomes Ireland's third-largest provider of business telecoms
- 2017 - Magnet.ie rebrands to Magnet Networks
- 2018 - Launch of national free Wi-Fi programme
- 2019 - Launches the country's largest connectivity network and Magnet Talk
- 2020 - Speed Fibre Group acquires Magnet Networks
- 2021 - Business Broadband products are re-branded as Magnet Plus
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What Are the Magnet Home Broadband Packages?
For residential products, Magnet Networks focus on broadband and phone plans. There are currently no TV or mobile phone packages offered.
The 'no contract' feature available on some of Magnet's internet plans is a really interesting attribute for those who don't want to be tied down to a long-term contract.
| Plan Name | Price | Contract Length | Broadband Speeds |
|---|---|---|---|
| 60MB | €15 then €29.99 after 6 months | 6 months | 60 Mbps |
| 100MB | €20 then €39.99 after 6 months | 6 months | 100 Mbps |
| 1GB | Free then €45 after 3 months | 3 months | 1 Gbps |
What Was Magnet Broadband Fatpipe Fibre 24?
This Magnet Broadband package started at €20 per month for the first six months, and €29.99 per month thereafter. The maximum speed available for this plan was 24Mb. Internet speeds varied according to your location and the quality of the cables installed in your home. There was an 18-month minimum term for this plan.
Installation fee was an additional €25 for the 18-month contract and €57.99 if choosing the 'no contract' option.
What Was Magnet Broadband Fatpipe Fibre 100?
The Fatpipe Fibre 100 package provides maximum speeds of 100Mb and 20Mb uploading speeds. Prices start at €49.99 per month for a 12-month minimum contract.
What Was Magnet Networks Fibre To The Home?
If you happened to live in one of the 15,000 unique homes where Magnet Networks has optic fibre installed, you would be eligible for this offer. For only €14.99 per month, you could have a fast internet connection with speeds up to 100Mb and no installation fee since the line was already installed.
What Was Magnet Broadband Fatpipe Stream?
Fatpipe Stream was for locations without a cable connection running to the home. You could have up to 24Mb of Magnet internet speeds for €49.99 per month. There was no contract for this plan. A one-time fee of €50 covered installation.
What Was Fibre Broadband 60?
Fibre Broadband 60 was available to homes with an existing fibre connection, or who were willing to undergo and pay for a new installation. Offering speeds of up to 60 Mb for the price of €15 per month for 6 months, then increased to €29.99 for the remaining 6 months of the 12-month contract.
What Was Fibre Broadband 100?
The Fibre Broadband 100 package offered speeds of up to 100 Mb starting at €20 per month, and increased to €39.99 after 6 months for the remainder of the 12-month contract.
Is There Magnet Networks Business Broadband?
Magnet Networks rebranded its business broadband division to Magnet Plus. There are a lot of options for businesses; Magnet Plus prefers to customise its packages to your company's needs.
Business Broadband 100Mb is priced at €44.95 per month while Business Broadband 1Gb is €59.95 per month, prices exclude the VAT. You will also have to pay a one-time installation fee of €99, VAT not included.
You can opt for the Magnet More option on either of these plans for only €5 more per month, excluding VAT. Magnet More gives your business unlimited calls to Irish landline and mobile numbers as well as important phone features such as voice mail and number retention.
You can leave at any time with 30 days' notice, giving you flexibility.
How Can I Do a Magnet Networks Speed Test?
Given that Magnet Networks Broadband uses its own cable network, you will want to conduct a Magnet speed test before joining. By providing your address, the company can verify your home's internet speeds. Simply head to the Magnet Speed test page and click on 'Go'. The webpage calculates your current upload and download speeds so you can compare the results to the internet speeds the provider is promising you.
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What Are Magnet Broadband Reviews Like?
Trustpilot: On the customer review site Trustpilot, Magnet broadband reviews average a score of 2.8 out of 5 stars. Customers speak about difficulties with their billing and being unable to get service regarding their questions or queries.
Google: On Google reviews, Magnet broadband reviews average a score of 3 out of 5 stars. This is based on 108 comments, a substantially larger sample than Trustpilot. Customers complain about poor and slow customer service and unreliable internet connections. Positive comments refer to great service from engineers or customer service staff.
How Do I Contact Magnet Networks?
If you need to contact Magnet Networks, you have the following choices:
- Calling the company
- Emailing
- Use the 'My Magnet' login page
- Sending a letter
| Category | Contact Details |
|---|---|
| Residential Customer Service | 1800 819 999 (Monday to Friday 8 am to 8 pm, Weekends and Bank holidays 10 am to 4 pm) |
| Business Sales | 1800 819 888 (Monday to Friday 8 am to 8 pm) |
| Business Support | 1800 789 789 (Monday to Friday 8 am to 8 pm, Weekends and Bank holidays 10 am to 4 pm) |
| Address | Magnet Networks Broadband, IDA Business & Technology Park, Clonshaugh, Dublin 17, D17 AK77, Ireland |
What Is My Magnet Networks Support?
Once you register with Magnet Networks, you will have the option to access your account information via the provider's online service called "My Magnet". Registration gives you access to additional Magnet Networks Support. You can visit either of the company's web pages where both websites have a dedicated Magnet Networks support tab with answers to common questions, troubleshooting tips, and more details about the provider.
For a full breakdown of all Magnet Networks contact options including email addresses, live chat, social media, and the complaints process, see our dedicated Magnet Networks contact guide.