Wondering if Magnet Networks has good broadband plans? If they have good customer reviews? Are you an existing customer and looking for support or a contact number? We cover all your questions regarding Magnet Networks Ireland in our complete review below.
|Product types: Broadband and phone||Very low prices|
|Customers: Over 15,000||'No contract' plans available|
|Connection Type: Fatpipe Cable Network||Limited network|
About Magnet Networks
Originally founded in 2004, Magnet Networks has grown to be recognised as Ireland’s leading telecoms company. The provider offers broadband and phone services to thousands of homes and businesses.
Since its inception, Magnet Networks has invested more than €120 million in developing its own telecommunication network. It claims to provide Ireland’s fastest broadband speeds and be the largest provider of fibre to the home (FTTH) in the country.
The company recently formed a public-private partnership with Galway and other cities across Ireland to bring free wifi to the city centres, and with its 2019 acquisition of IT Group, it plans to further extend its range of business services.
What is FTTH?Fibre to the home (FTTH), or fibre to the premises (FTTP), is the installation of optical fibre cables all the way to your home. In comparison to fibre to the cabinet (FTTC), in which the fibre-optic cables only reach the roadside cabinet and the connection must then pass through copper wires to the house, FTTH promises less buffering and a much faster internet speed at up to 100 megabits per second. Visit our broadband connection types in Ireland for further information.
Who owns Magnet Networks Ireland?
Today, Magnet Networks is owned by the Irish Infrastructure Fund's Speed Fibre Group, which purchased the company in December of 2020. The group, which also owns and operates AirSpeed Telecom, has since rebranded its business division to Magnet Plus while maintaining the brand of Magnet Networks for its residential customers.
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Magnet Networks Timeline
- 2004 - Launch of Magnet.ie in Ireland.
- 2006 - Becomes the first provider of 50 MB fibre to the home.
- 2009 - First Irish company to offer cloud solutions for businesses.
- 2011 - AerTV launches as Ireland’s first online TV platform.
- 2013 - Ranks first in speed for Netflix Ireland.
- 2016 - Becomes Ireland’s third-largest provider of business telecoms.
- 2017 - Magnet.ie rebrands to Magnet Networks.
- 2018 - Launch of national free Wi-Fi programme.
- 2019 - Launches the country’s largest connectivity network and Magnet Talk.
- 2020 - Speed Fibre Group acquires Magnet Networks.
- 2021 - Business Broadband products are re-branded as Magnet Plus.
Magnet Home Broadband Packages
For residential products, Magnet Networks focus on broadband and phone plans. There are currently no TV or mobile phone packages offered.
The 'no contract' feature available on some of Magnet's internet plans is a really interesting attribute for those who don't want to be tied down into a long-term contract. There are a total of four different Magnet internet plans available:
- Fatpipe Fibre 24
- Fatpipe Fibre 100
- Fibre to the home
- Fatpipe stream
It is important to keep in mind that all Magnet internet plans come with a free Magnet Modem. You can always use your own if you prefer, prices for routers currently range from €40 to €90 in Ireland. We take an in-depth look at each of the Magnet Broadband Packages below.
What is fatpipe fibre?Fatpipe fibre is superfast cable broadband with unlimited download usage.
Magnet Broadband Fatpipe Fibre 24
This Magnet Broadband package starts at €20 per month for the first three months, and €29.99 per month thereafter. The maximum speed available for this plan is 24Mb. Internet speeds will vary according to your location and the quality of the cables installed in your home. There is an 18-month minimum term for this plan.
If you prefer the 'no contract' option, you can obtain the same Magnet Broadband package for €41.99 per month instead.
You will also have to pay the installation fee to get broadband in your home. It is an additional €25 for the 18-month contract and €57.99 if you choose the 'no contract' option.
If you would like, you can then add a phone plan to this package. We have a section dedicated strictly to Magnet Networks phone plans below.
Magnet Broadband Fatpipe Fibre 100
If you need a stable connection and are looking for faster speeds, the Fatpipe Fibre 100 package provides maximum speeds of 100Mb and 20Mb uploading speeds.
Prices start at €49.99 per month for a 12-month minimum contract.
If you prefer the 'no contract' option, this same Magnet Broadband package would cost €59.99 per month.
You also need to add the installation cost of €25 for the 12-month contract or €59.99 for the 'no contract' option.
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Fibre To The Home
If you happen to live in one of the 15,000 unique homes where Magnet Networks has optic fibre installed, you may be eligible for this incredible offer.
For only €14.99 per month, you can have a fast internet connection with speeds up to 100Mb and no installation fee since the line is already installed.
You will need to contact the provider to know if your home is one of the few in Ireland that qualify for this offer.
Magnet Broadband Fatpipe Stream
Fatpipe Stream is for locations without a cable connection running to the home. Magnet Networks Ireland is continually expanding their cable network for both residential and businesses. If your home is not currently connected to their network, the Fatpipe Stream plan is a perfect alternative while you wait for the cable installation.
You can have up to24Mb of Magnet internet speeds for €49.99 per month. There is no contract for this plan, so you can terminate the plan at any time without any penalties.
As with other plans, you will also need to pay a one-time fee of €50 for the cost of the installation. Since this plan is often for remote homes that are not on the provider's cable network, there may also be a router delivery supplement of €7.99. The delivery supplement price varies according to your home's address.
Magnet Home Broadband Plan Summary
For ease, we summarize the different Magnet home broadband packages and price plans below.
|Plan Name||Price (including VAT)||Contract Length||Broadband Speeds||Installation Fee|
|Fatpipe Fibre 24||€28.49 per month average||18 months||
Speeds up to 24 Mb
|€41.99 per month||None||€57.99|
|Fatpipe Fibre 100||€49.99 per month||12 months||
Speeds up to 100 Mb
|€59.99 per month||None||€59.99|
|Fibre To The Home||€14.99 per month||12 months||
Speeds up to 100 Mb
|Fatpipe Stream||€49.99 per month||None||
Speeds up to 24 Mb
|€50 + router delivery cost|
Magnet Home Phone Plans
None of the Magnet broadband plans come with any type of phone package included. You can therefore customise your package with Magnet Networks accordingly. There are two landline phone plans you can choose from:
- Simply Phone
- Infinity Phone
Simply phone allows you to make unlimited calls to any landline number in Ireland for €9.99 per month. Allowing you to call at any time of day or night without worrying about the cost of the call.
For €19.99 per month, the Infinity Phone Plan provides unlimited calls to landline and mobile numbers in Ireland and some international destinations.
Either one of these phone plans is only available in conjunction with one of Magnet Networks' broadband plans.
Here is a summary of the phone add-on plans available:
|Plans||Simply Phone||Infinity Phone|
|Price||€9.99 per month||€19.99 per month|
|Features||Unlimited Irish landline calls at anytime||Unlimited calls to Irish, UK, and US landlines and mobiles at any time
Unlimited free landline calls to 18 other countries*
*Supported countries for Infinity Phone plan: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Italy, Japan, Luxemburg, Netherlands, Poland, Portugal, Spain, and Sweden.
Magnet Networks Broadband Mobile Offers
Magnet Networks does not have any packages for mobile phones. The provider continues to focus on expanding its cable network installations.
Magnet Networks Business Broadband
Magnet Networks has rebranded its business broadband division to Magnet Plus. There are a lot of options for businesses, Magnet Plus prefers to customise its packages to your company's needs. We look at two of their more popular options:
- Business Broadband 100Mb
- Business Broadband 1Gb
One nice feature with either plan is that you can leave at any time with 30 days' notice, giving you plenty of flexibility. The 100 Mb plan is priced at €44.95 per month while the 1Gb is €59.95 per month, prices exclude the VAT. You will also have to pay a one-time installation fee of €99, VAT not included.
On top of these great business broadband offers, you can opt for the Magnet More option on either of these plans for only €5 more per month, excluding the VAT. Magnet More gives your business unlimited calls to Irish landline and mobile numbers as well as other important phone features such as voice mail, retaining your existing number, and more.
Many variables need to be factored in when choosing a broadband provider for a business, we would recommend speaking to one of Magnet Plus' business experts to determine which plans would suit your corporate needs best.
Once you have determined which Magnet Plus plan suits you best, you will want to compare it to other business broadband packages available such as Pure Telecom, Digiweb, Eir, Sky, Three, Virgin Media, Vodafone, and Imagine Broadband.
Magnet Broadband Reviews
Telecom providers usually score poorly in customer reviews. Magnet broadband reviews are no different. We look at two of the more important customer review websites to see what people say about the services offered by Magnet Networks Ireland.
|Trustpilot||⭐⭐⭐||Negative comments about the unreliability of the internet connection.|
|⭐⭐⭐||Customers are unhappy with the delays in getting customer service.|
Magnet Broadband Reviews on Trustpilot
On the customer review site Trustpilot, Magnet broadband reviews average a score of 2.6 out of 5 stars.
Customers speak about difficulties with their billing and being unable to get any type of service about their questions or queries.
Very bad customer service, very unclear billing methods. Very expensive and not in line with other operator prices. Terrible experience, magnet even bills you once they have ceased providing services! Watch out people!
It is important to keep in mind that there are only 6 reviews on this website and is therefore a very small pool of comments to paint an accurate picture of the services provided by Magnet Networks.
Magnet Broadband Reviews on Google
On Google reviews, Magnet broadband reviews are similar to those found on Trustpilot with an average score of 2.7 out of 5 stars. However, this is based on a total of 88 comments which is a lot more than the amounts left on Trustpilot, making it a more reliable sample.
The comments left are overall similar to those left on Trustpilot. Customers complaining about the poor and slow customer service and their unreliable internet connections.
The positive comments left on Google refer to the great service received from the engineers or the customer service staff.
Magnet Networks Contact Information
If you need to contact Magnet Networks, you have the following choices:
- Calling the company
- Use 'My Magnet' login page
- Sending a letter
The company has its customer service team divided into different categories according to your query. We look at the different Magnet Networks contact details in the table below.
|Residential Customer Service|
1800 819 888
Magnet Networks Broadband,
My Magnet Networks Support
Once you register with Magnet Networks, you will have the option to access your account information via the provider’s online service called “My Magnet”.
We recommend you register for 'My Magnet' as this will give you access to additional Magnet Networks Support.
Alternatively, you can visit either of the company's webpages'; Magnet Networks for residential customers or Magnet Plus for business customers. Both websites have a dedicated Magnet Networks support tab where you can find answers to common questions, get troubleshooting tips, and much more details about the provider.
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Magnet Speed Test
Given that Magnet Networks Broadband uses its own cable network, you will want to conduct a Magnet speed test before joining. By providing your address, the company can verify your home's internet speeds and advise you of the Magnet Networks Broadband speeds you can expect.
Simply head to the Magnet Speed test page and click on 'Go'. The webpage calculates your current upload and download speeds so you can compare the results to the internet speeds the provider is promising you. Be sure to visit our own broadband speed test page as well.