Interested in finding out more about Energia Ireland? A well-established gas and electricity supplier, they also invests in Irish energy infrastructure, particularly in renewable energy. Read on and see if you should switch to this leading energy supplier today.
|Fuel types: Electricity, gas, and dual fuel||Great customer service|
|Customers: 755,000 total||Competitive energy prices|
|Electricity sources: Renewables||Does not offer PAYG option|
Who is Energia?
Energia Ireland was established in 1999. It began operating in the electricity market in the Republic in 2000, initially catering to just business customers.
The company then entered the Irish gas market in 2009 after deregulation. In 2014, it began supplying residential customers and currently supplies 100% renewably sourced electricity.
The provider currently has 85,000 business customers and over 755,000 residential customers. It is the fourth-largest residential gas and electricity supplier in Ireland, after Electric Ireland, Bord Gáis Energy, and SSE Airtricity.
Did you know? Electricity generated by Energia’s 22 owned and invested wind farms contributes a sizeable 21% towards Ireland’s wind power generation supply.
Who owns Energia?
The provider is part of the Energia Group (previously the Viridian Group) which also owns Power Northern Ireland.
Since 2016, the group has been part of 'I Squared Capital', a private equity firm with headquarters in Miami, Florida. It focuses on the energy, telecom, utilities, and transport markets in North America, Europe, and Asia.
Is Energia an Irish company?
Yes! The group has its headquarters in Dublin. The company has offices in Galway, Cork, Belfast, and Omagh as well.
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Energia Customer Service
If you are an existing customer and need to reach Energia customer services for any issues related to your billing, direct debit payments, cosy homes scheme, or any other matters, get in touch with the customer service department by calling 1818 405 405. Customer service representatives are available Monday to Friday from 9 a.m. to 5 p.m.
If you would like to get in touch with the relevant department as soon as possible, we would suggest checking out our comprehensive Energia contact page.
Existing customers can also access their Energia account online to resolve common customer service queries. Visit our Energia login guide for details.
What are Energia's Prices?
You can get all the details on Energia prices in our dedicated Energia rates guide.
Overall, Energia’s prices are rather competitive. With the various discounts available on theirprice plans , this provider often ranks in the top three providers for electricity prices. Currently, Bord Gáis Energy is the only provider that beats Energia electricity prices.
The company's gas prices are some of the most expensive in Ireland. Anyone looking for a dual fuel plan may not be interested in this provider as its high gas prices counter the savings obtained on its electricity prices.
If we only look at prices, this makes Energia an interesting option for electricity-only homes.
Below is a price comparison to see how their best electricity offers compare to other suppliers.
|Supplier||Best offer||Price per year|
|Bright Energy||Has stopped trading||No longer available|
|Bord Gáis Energy||34% Discount||€1,254.00|
|Electric Ireland||26% Discount||€1,202.00|
|Prepay Power||Time of day tariff||€1,384.26|
|SSE Airtricity||33% Discount||€1,214.19|
|Compare the Energy Market||Call 01 903 6528 Ad||Mon - Fri: 9 am - 6 pm|
*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied. Last updated: May 2022
Energia price increase
Like many providers in Ireland, Energia announced a price increase last October 18th, 2021.
This was the provider's third price increase in 2021 alone. This rise added an additional 15.7% to their electricity prices and 18.5% more to their gas prices. Dual fuel customers saw an increase of 16.7%.
These are astronomical numbers, especially when considering that there already had been an average increase in Energia electricity prices of €227 and €133 for gas in 2021 alone!
Now more than ever, customers should take the time to compare pricing between energy providers as there are some large differences among the companies.
Is your energy tariff expensive? We can find you a better offer!
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Other Energia Services
Apart from providing electricity and gas to homes and businesses in Ireland, the company provides a multitude of other services that can be helpful for your home or to help you with your Energia bills. They are as follows:
FastPay allows customers to make partial or total payments towards their next energy bill. It allows for you to build up credit so that you're not hit with a full bill at one time.
For customers who pay via direct debit, it's important to note that you can only make advanced payments with Energia FastPay. You will not be able to use the service to pay a bill that has already been issued.
To make a payment towards your account with FastPay, you will need to provide your account number. Payments can be made with either a debit or credit card. If you have both a gas and electricity supply, you will need to add the credit to both accounts, as these are charges separately.
The Energia rewards programme is called 'Energia Extra'. By participating in the programme, existing customers have access to various types of offers, such as discounts on home appliances, holidays, tickets, and technology.
The rewards programme is not an automatic inclusion when you become a customer, so you will need to register to benefit from these deals. It's easy to register for the rewards programme. To do so, simply follow the six steps listed below:
- Access the Energia Ireland homepage. Click where it says "Customer Area" in the top bar.
- Scroll down and select the submenu that says "Energia Rewards".
- Click the pink "Register" button and then choose the type of account you have, either home or business.
- Enter your account number and email address. You must also create a separate password for your rewards account.
- Check the box to accept the terms and conditions and click the pink button that says "Register".
- Go to your email to confirm that you have created an account with Energia Extra.
Once you registered for your rewards account, you'll be able to download the offers as a voucher. To use a voucher, simply take it to the vendor and redeem it for your discount. Some vouchers may come with a promotional code that you will need to provide to redeem your offer. Be sure to check the expiration date. It will be written on the voucher.
While discounts are never a bad thing, this rewards programme is missing the ability to get points on your supermarket card and apply them to your energy bills, as with Bord Gáis Energy Rewards and Electric Ireland Rewards.
It would also be great if they didn’t have a separate account to your Energia login and had an all-in-one login instead.
For any queries about the Energia Extra programme, contact the rewards at 1818 240 071 or send an email to email@example.com.
Cosy Homes Scheme
Under the Cosy Homes Scheme, the provider offers the following additional services:
- Energia boiler service.
- Boiler replacement.
- Help with applying for grants.
- Installing and improving insulation and lining.
- Solar panel installation.
- Smart thermostat (Netatmo) installation.
We describe these services in more detail in the sections below.
Energia Boiler Service
For peace of mind and sheer practicality, arranging your Energia boiler service could also be a handy option. Your boiler must be serviced at least once a year to keep it in tip-top condition.
Not servicing your boiler might lead to dangerous faults and can also affect its efficiency, as many of the parts are cleaned and tested during a service. A well-maintained boiler is a more efficient boiler, and a more efficient boiler means more money in your pocket and less on your bill.
The Energia boiler service is priced at €95 and is, of course, carried out by an RGII registered gas installer. You can book your 28-point boiler service using the online enquiry form to arrange a callback, or by calling 1818 111 122.
Energia Boiler Replacement
For boiler replacement, the company will replace your older boiler with a condensing boiler (currently recognised as the most efficient boiler on the market). The supplier will then add zoned heating controls during the installation. While the normal price for installing the boiler and two heating controls would be an eyewatering €2,600, Energia customers can get it done for €2,340.
Grants that Energia can help you with include SEAI’s Home Energy Upgrade Scheme and the Irish Government’s Home Renovation Incentive. They’ll handle all the paperwork for you, and let's be honest - nobody likes doing paperwork!
Insulation and Lining
For insulation and lining, the company offers four options:
- External wall insulation.
- Cavity wall insulation.
- Dry lining/internal wall insulation.
- Roof or attic insulation.
We do recommend looking into insulation, as it’s one of the most cost-effective ways to reduce energy waste and your bills.
For solar panels, they offer to install flat panels on your roof for your hot water needs. The normal package costs €6149 but Energia customers can get it for €4650 (including discounts and grants).
Hot water is a massive cost to any household, but using solar energy really depends on your disposable cash and the size of your household. Have a look at our guide on solar panels, and decide whether this would be a worthwhile investment or not - you'll also need to consider how long the warranty lasts and the cost of replacing any fuel cells or batteries.
The provider also offers the Netatmo smart home thermostat, as well as installation, for €249, but you can also sign up for the Netatmo package and get it for free. It’s worth noting that the Netatmo was voted the best buy in the smart thermostat category by Which?, the prestigious UK-based consumer association.
To sign up for any of these Cosy Homes Scheme offers, you'll need to either fill in this online form to receive a callback or directly call the supplier for more information.
Energia Reviews: Are they any good?
We look at the two main customer review websites and see the results to determine if Energia is any good.
|Trustpilot||⭐⭐⭐⭐⭐||Happy with quality customer service.|
|⭐⭐⭐⭐||Positive reviews for both pricing and service received.|
Energia Reviews on Trustpilot
On the customer review site Trustpilot, the company has an average rating of 4.3 out of five stars. Of the more than 4,500 customers who left reviews, 74% rated the supplier as either great or excellent. Only 14% of customers scored the provider as either poor or bad.
Most customers that left Energia reviews gave the supplier a five-star rating. Many customers said the reason for doing so was the high quality of the supplier's customer service. They noted the staff was helpful and attentive. Customers also praised prices with its discounts and competitive offers.
The cheapest rates in Ireland and great Customer Service. I'd highly recommend.
The customers who left negative Energia reviews often said that they disliked receiving two separate bills when they were on a dual fuel contract. Some customers also complained that the supplier doesn’t remind people to submit meter readings whereas several other companies in Ireland do.
No matter the context of the customer review, one can see that the supplier's engagement with customers is quite high. Customer service representatives have responded to nearly all Energia reviews left on the website. It also appears the supplier makes an effort to change services when possible in order to please customers.
Energia Reviews on Google
On Google, customers have marked the company with an average rating of 4.3 out of five stars. This is from over 340 reviews.
This is a much smaller sample of opinions compared to the Trustpilot website. The results do align and would indicate that the company does provide quality service.
Very efficient and pleasant. Found I was out of contract and agent gave me 30% discount, backdated 2 months. He then set up a levelling plan for me. Which was followed up by an email confirming all we had discussed. Great service. Definitely will be ringing every 12 months to keep discounts
If you still have doubts on how customer satisfaction compares to that of other energy providers, have a look at the average rating for Panda Power reviews, Electric Ireland, or Bord Gáis Energy to name a few.
What is Energia's Fuel Mix?
Energia is a 100% renewable energy supplier. It creates a quarter of Ireland's wind power supply, which is drawn from 40 wind farms operated across Ireland. The supplier is also involved in the development of new wind farm projects, aiming to better harness Ireland's large wind power capacity and increase the availability of renewable energy.
Energia Bioenergy is the largest anaerobic digestion plant in Ireland. It is the fruit of a collaboration between Energia and Panda waste management. The Bioenergy plant began operations in Huntstown, Dublin in 2019 after an agreement worth €50m was signed between the two companies.
Panda waste will supply 70,000 tonnes of organic waste, which is to then be converted into electricity. Remnants of the anaerobic digestion process will be used as organic fertilizer.
What is an anaerobic digestion plant?Anaerobic digestion is a common natural process whereby biological materials, such as plant material, are digested by micro-organisms. The materials are contained without air, hence “anaerobic”. This digestive process produces biogas, which is then harvested and can be used as a gas or to produce electricity.
Frequently Asked Questions about Energia Ireland
Does Energia do Pay As You Go?
The provider currently does not provide Pay As You Go (PAYG) services to the general public. The supplier only provides prepayment plans to customers who need help managing their debts or to customers that are experiencing financial hardship (proof required). If you fit one of these categories and you’d like to learn more, contact the supplier to find out if you can get a PAYG offer.
Are ESB and Energia the same?
No. ESB is the agency responsible for distributing electricity to every household in the Republic whereas Energia is the provider. You are free to choose any provider you would like to work with, but all electricity comes thru ESB's power lines.
Since 2017, ESB Networks is assigned the task of replacing all existing electricity meters in the country. The programme is set to replace 500,000 electricity meters per year for the next four years.
Therefore ESB may contact existing customers to replace their meter with an Energia smart meter. Smart meters give customers access to accurate, regular information to lower people's electricity consumption.
How do I cancel my Energia contract?
Switched to Energia Ireland but had a change of heart? After switching or renewing your contract, you have a 14-day cooling-off period. During these two weeks, you can cancel your contract at any point free of charge.
If you cancel after 14 days, you’ll be subject to a €50 termination fee per fuel contracted (so €100 if you contracted a dual fuel option). We don’t recommend doing this unless you find a much better offer that more than makes up the difference.
The easiest way to cancel your contract is by switching to a different energy supplier. The new supplier will then take of canceling the contract for you. You can also cancel your contract by contacting Energia.
How often does Energia bill?
Energy bills are sent to customers every two months. If you chose paper billing, you will receive your bill in the post. If you opted for paperless billing, the supplier will send you an email to inform you that you can view and download your bill via your online account.
If you are a dual fuel customer, you will receive separate bills for gas and electricity. These payments will also be taken separately.
If you have any queries about your bill, you should contact the supplier's customer service department. If you're confused by your energy bill, you can also head to our guide on understanding utility bills for help.
How do I submit a meter reading to Energia?
The company will send a representative to read your meters four times a year. This is to ensure accurate billing for your electricity and gas usage.
That said, since you are billed every two months, every second bill is an estimated amount of your utility bill. They will, therefore, ask you to submit a meter reading to avoid large discrepancies between the energy you are being charged and the energy you are using.
You can submit your Energia meter reading via the following ways:
- Online — You can submit meter readings via your online account. Find out how to sign in with our complete Energia login guide.
- Via email — To submit your meter reading via email, address the email to firstname.lastname@example.org. You should also include your name and MPRN in the message.
- By phone — Simply call on 1818 405 405. In addition to the meter reading, you will also need to give your name and MPRN.
Check out our dedicated meter reading guide if you need help with taking the actual Energia meter reading.
How do I switch to Energia?
Are you an Energia new customer or moving house?
You can easily switch online or over the phone in a matter of minutes. To find out how much you can save by switching to Energia Ireland, you can also give us a call here at Selectra on 15 133 668. One of our energy experts will be able to help you switch to the best offer for your home without any hassle.
If you decide to switch online, you'll need to enter a promotional code to avail of the offered rates. Make sure you do this, as you can get significant savings off their standard rates. The promotional codes are on their registration page. Remember, you'll need to sign up for online billing and direct debit to get the cheapest offer.
You will also need the following details on hand to switch providers: