Energia: 2019 Login, Online, Rates & Contact
Energia logo

Energia is part of the Viridian group, which also owns Power NI, and began operating in the electricity market in the Republic of Ireland in 2000 and entered the Irish gas market in 2009, after deregulation. Initially Energia only catered to business customers.

In 2014 Energia began supplying residential customers and currently supply 100% green energy from wind farms, and contribute a massive 25% to Ireland’s wind power generation supply.

The 2018 annual report by the Commission for Regulation of Utilities (CRU), regarding the electricity and gas retail markets, showed that Energia had an 8.9% share (an increase of 1% from 2017) of the residential electricity market and an 8.3% (up 1.3%) share of the gas market.

It appears that Energia is making headway and continuing to carve into the Irish energy market. The company is now the fourth biggest residential gas and electricity supplier after Electric Ireland, Bord Gáis and SSE Airtricity. Not bad for a company which has only been operating in the residential energy market for five years.

Energia is also investing a significant amount of capital in renewable energy resources for all of Ireland. In fact, in 2019 Energia opened the largest anaerobic digestion power plant in Ireland in Dublin, in collaboration with Panda.

To find out more about Energia’s rates, customer service, reviews and the new Energia Bioenergy plant, read on.


Energia Online Login

Energia App screenshot
Energia

Energy Online have separate login accounts for business and residential customers, and online facilities include being able to view bills, payments, submit meter readings and estimate your next bill.

The ability to estimate your next bill is a really useful option, allowing you to keep track of your spending and make sure you stay within your budget.

In addition, their paperless billing option (bimonthly) is different to other companies in that once you’ve signed up with them online unless you specifically request a paper bill, they’ll never send you a paper version. This is very much in keeping with their green ethos.

Energia also says that by registering online you may be entitled to an online billing discount, and after contacting their sales team we can confirm that you’ll be given a 4% discount off the standard unit price.

Energia doesn’t have an app for residential customers, unlike the majority of other providers, although there is a meter reading app for business customers.

For a more in-depth look at Energia online login, how to register and troubleshooting, check out our Energia login article.


Can you switch to Energia online?

Switching to Energia can be done so online in a matter of minutes and with a minimum of fuss. If you’d prefer not to switch online, you can arrange a callback or just call them directly. We’d recommend switching online in order to avail of the €50 cashback offer.

They do have a slightly odd system when switching online where you need to enter in a promotional code on their page for their electricity and dual fuel deals (not gas) in order to avail of their offered rates.

Make sure you do this as you can get significant savings off their standard rates, and remember you need to sign up for online billing and direct debit as well. The promotional codes are on the Energia registration page.

One handy option Energia have which other providers don’t, is the ability to make part or total payments towards your energy bill before you get it, through FastPay. Do note that if you’re paying through Direct Debit, you shouldn’t use the FastPay service to make payments against bills already issued, as the entire amount will be debited from your account regardless.


Energia Rates and Tariffs

A blue calculator and two sheets of paper with writing on them

Energia has some good deals for new customers, in addition to a €50 bonus for switching online. They have three different tariffs which make it quite easy to compare them to other gas and electricity providers.

Put simply the three tariffs available are:

  1. Dual fuel (gas and electricity)
  2. Electricity only
  3. Gas Only

Each tariff comes with attractive discounts. However be sure to pay attention to the fine print as these discounts are on the standard unit rates, not on the entire bill amount. You must also sign up to online billing and Direct Debit to receive the full benefit of each advertised discount.

Understanding your energy bills can be confusing so at Selectra we’ve taken the work out of it and have tracked down Energia’s standard rates, and the yearly cost at the best discount (which is the dual-fuel tariff after switching online and opting for Direct Debit and Online, with €50 cashback).

Customers on an Urban 24-hour tariff who contract the Dual Fuel and cashback offer will enjoy an Estimated Annual Bill (EAB) of €1469.62, compared to €2076.20 on a standard tariff.

That nets you a massive saving of €606.58 and also highlights the importance of switching every 12 months to take advantage of the discounts offered to new customers by different energy providers.

Find out more information about different Irish energy providers on our providers' page, or check out our comparison page to see how their offers stack up.

Cheapest Energia Tariff

Electricity Pricing

Tariff

Unit Price

Day Unit Price

Night Unit Price

Standing Charge

PSO

Yearly Average

Cheapest Offer?

Yearly Average with Discount

Urban 24hr

22.67c

   

€181.27

€47.34

€1180.75

Dual Fuel + €50 cashback

€797.69

Rural 24hr

22.67c

   

€230.52

€47.34

€1230.07

Dual Fuel + €50 cashback

€846.94

Urban Day/Night

 

24.86c

11.91c

€227.07

€47.34

€1046.58

Dual Fuel + €50 cashback

€726.31

Rural Day/Night

 

24.86c

11.91c

€288.88

€47.34

€1108.39

29% Discount Electricity/Dual Fuel + €50 cashback

€788.12

Gas Pricing

Gas

Energia

Unit Rate

7.09c

Standing Charge

€110.93

Carbon Tax kWh

0.42c

PAYG Service Charge

 

Yearly Average Bill

€895.45

Best Discount

Dual Fuel discount

Discounted Yearly Bill

€671.93

Last Updated: September 2019

Energia Dual Fuel rates

Contract duration

12 months

Electricity discount

35%

Gas Discount

34%

EAB

€1460 (after €50 cashback and discounts)

With some of the most generous discounts we’ve seen, as well as the €50 cashback offer for signing up online, Energia’s Dual Fuel offer for new customers is our top pick of their tariffs. Remember that to avail of all the discounts, you must sign up online and choose Direct Debit and paperless billing. If you exit this tariff before 12 months you will have to pay a €100 exit fee.

Please note the €50 cashback offer is only applicable to dual fuel offers contracted online. If you’re contracting this tariff online you’ll need to use the promotional code “CHEAPESTFUEL”.

Energia Electricity Only rates

Contract duration

12 months

Electricity discount

36%

Gas Discount

N/A

EAB

€838.03 (after discounts)

Another generously discounted rate. If you exit this tariff early you’ll be liable for a €50 exit fee. If you’re contracting this tariff online you’ll need to use the promotional code “CHEAPESTFUEL” in order to take advantage of this offer.

As with the dual-fuel offer, you’ll need to sign up online and choose Direct Debit and paperless billing.

Energia Gas Only rates

Contract duration

12 months

Electricity discount

15%

Gas Discount

N/A

EAB

€820.43 (after discounts)

Less impressive than the electricity offerings, but still with a sizeable discount of 15%, you don’t need a promotion code to sign up for this offer online.

Are there any offers for existing customers?

Existing customers can also benefit from discounts when they renew their contracts, 11% off electricity and gas for dual fuel customers, and 10% off for customers who use them for gas or electricity.

Existing customers should call in order to get the discounted rate on their renewal contract and note that as with the new customer deals, the discount only applies to the standard unit rate, not the entire bill.

Energia Fix Pay

Energia also offers the possibility of making monthly payments towards your bills rather than receiving bi-monthly payments. How it works is that Energia analyses your monthly usage and then suggests an amount which you pay monthly.

You then pick the date that is most convenient for you to pay on (usually just after payday) and that’s it. Energia will then review your payments regularly and adjust them up or down as needed. If you pay too little, you’ll be contacted by them to adjust the amount upwards, and if you pay too much it will be refunded.

This option is really useful for spreading out your larger winter payments (especially for heating) over the course of the year. It also makes budgeting easier and removes the nasty shock of opening your bill during the colder months of the year.

You can sign up to Fix Pay online, or by calling customer services.


Energia Netatmo offer

As attractive as the gas and electricity offers may be, we highly recommend you also check out their Netatmo smart thermostat packages, which also offer great deals, and aren't as visibly promoted as other offers.

You’ll get the same €50 cashback, a free Netatmo smart thermostat and installation, and some decent discounts against the standard rates - 25% off for electricity-only customers, and 27% off electricity plus26% off gas for dual fuel customers. Note that there is no gas-only Netatmo package.

Find out more about the Netatmo Smart ThermostatIf you’re in the market for both a smart thermostat and a new energy provider, we recommend our in-depth article on the Netatmo thermostat, as well as our article comparing the best thermostats


Switched to Energia but had a change of heart?

After switching to Energia or renewing your contract, you have a 14-day cooling-off period, under EU law, under which you can cancel at any point free of charge.

If you cancel after 14 days, you’ll be subject to a €50 termination fee per fuel contracted (so €100 if you contracted a dual fuel option). We don’t recommend doing this unless you find a much better offer that more than makes up the difference.


Does Energia offer Pay As You Go services?

PAYG Energia does not provide PAYG services to the general public, only to customers who need help managing their debts, or customers experiencing financial hardship (proof required). If you fit one of these categories and you’d like to learn more, call Energia to find out if you can get PAYG with them.

In the meantime, you can have a look at Energia's prepay meter tariffs and/or check out more information on their PAYG code of practice (includes information on topping up and lost cards)


Energia Reviews

Energia’s engagement with their customers’ complaints is quite high and they do make an effort to change services where possible in order to please their customers.

Customers who were dissatisfied with Energia said that they disliked receiving two separate bills when they were on a dual fuel contract and that Energia doesn’t remind people to submit meter readings, whereas several other companies in Ireland do.

On the other hand, there are a lot of reviews from happy customers, who really liked that there was a discount for existing clients who renewed their contracts, but stressed that you had to look up information on the discount and ask for it, as opposed to it being automatically applied.

Their customer service is also highly rated, with many customers giving it a five-star rating, due to their helpful and attentive staff. We’d say this is a really big plus, the last thing you want to be worried about if you’re having issues is dealing with somebody who got out of the bed on the wrong side that morning.


Energia Contact

Energia provides several well-thought-out avenues of contact and can be reached via telephone, e-mail, contact form, or in writing at their registered address.

Customer Service

For more information on the cosy homes scheme or any issues related to your billing, direct debit payments, or any other matters, get in touch with customer service.

blue telephone

Energia Customer Service Contact Number
Please check with your provider if you don't know how much a call will cost.
1850 405 405
*Monday to Friday: 9am-5pm

Switching

To switch directly to Energia without needing to be transferred from customer service, call the switching department directly.

blue telephone

Energia Switching Contact Number
Please check with your provider if you don't know how much a call will cost.
1850 300 700
*Monday to Friday: 8am-8pm; Saturday 9am-6pm

For queries via email...

customer.service@energia.ie

Head Office

Energia/Viridian Energy Limited, T/A Energia, Mill House, Ashtowngate, Navan Road, Dublin D15 H70K

Social Media

Energia Facebook  Energia Twitter  Energia Youtube  Energia Instagram
 


Online contact form

Energia Extra

Two blue hands clapping

While a good effort and something for nothing is never a bad thing, Energia Extra’s rewards program is missing our favourite option, which is the ability to get points on your supermarket card and apply them to your energy bills, as with Bord Gáis Energy Rewards and Electric Ireland Rewards.

It would also be great if they didn’t have a separate login for Energia Extra and instead had an all-in-one login, like MyBGE.

They offer discounts at retailers (e.g. stationery, web design, golf), spa and hotel deals, and competitions. Login here and have a look at what’s on offer, and remember you’ll need to register in order to claim any rewards.

Remember that Energia extra is not an automatic inclusion into your online offering, so find your account number and get on it in order to avoid missing out on any deals.


Energia Cosy Homes Scheme

Under this scheme, and in order to reduce energy waste, Energia provides:

  • Boiler servicing.
  • Boiler replacement.
  • Help with applying for grants.
  • Installing and improving insulation and lining.
  • Solar panel installation.
  • Smart thermostat (Netatmo) installation.

Boiler servicing

For peace of mind and sheer practicality, arranging your boiler service with Energia could also be a handy option. Your boiler must be serviced at least once a year to keep it in tip-top condition.

Not servicing your boiler might lead to dangerous faults developing, and can also affect its efficiency, as many of the parts are cleaned and tested during a service. A well-maintained boiler is a more efficient boiler, and a more efficient boiler means more money in your pocket and less on your bill.

The Energia gas boiler service is well-priced at €85 (currently reduced from the standard price of €99), and is, of course, carried out by an RGII registered gas installer. You can book your 28-point boiler service using the online enquiry form to arrange a callback, or by calling 1850 300 700.

There are in fact three Energia boiler care packages:

  1. The Bronze package, priced at €85
  2. The Silver package, priced at €139
  3. The Gold Package, priced at €169

We break down what is included in each package below.

Inclusions

Bronze

Silver

Gold

28 point diagnostic check

Yes

Yes

Yes

30 Day Warranty

Yes

Yes

Yes

Safety check

Yes

Yes

Yes

Replacement of parts and labour

No

Yes (up to €250)

Yes (up to €1000)

24/7 Boiler breakdown helpline

No

No

Yes

Boiler replacement

For boiler replacement, Energia will replace your older boiler with a condensing boiler (currently recognised as the most efficient boilers on the market). Energia will then add zoned heating controls as well during installation, and while the normal price for installing the boiler and two heating controls would be an eyewatering €3681, Energia customers can get it done for €2184, a massive saving of €1497.

Grants

Grants that Energia can help you with include SEAI’s Better Energy Home Scheme, and the Irish Government’s Home Renovation Incentive. Basically they’ll handle all the paperwork for you, and let's be honest - nobody likes doing paperwork!

For insulation and lining, they offer four options:

  1. External wall insulation.
  2. Cavity wall insulation.
  3. Dry lining/internal wall insulation.
  4. Roof or attic insulation.

We do recommend looking into insulation, as it’s one of the most cost-effective ways to reduce energy waste and your bills.

Solar panels

For solar panels, they offer to install flat panels on your roof for your hot water needs. The normal package costs €6149 but Energia customers can get it for €4650 (including discounts and grants).

Hot water is a massive cost to any household, and we do love solar energy here at Selectra Ireland, but it really depends on your disposable cash and the size of your household whether this would be a worthwhile investment or not - you'll also need to consider how long the warranty lasts and the cost of replacing any fuel cells or batteries. Have a look at our guide on solar panels, do the math, and decide for yourself.

Smart Thermostat (Netatmo)

Energia provides the Netatmo smart home thermostat, as well as installation, for €249, but you can also sign up for the Netatmo package and get it for free. It’s worth noting that the Netatmo was voted the best buy in the smart thermostat category by Which?, the prestigious UK based consumer association.

To take up any of these Cosy Homes Scheme offers, they can’t be contracted online so either fill in this form to receive a callback or directly call customer services for more information.


Energia Bioenergy

Energy Bioenergy is the largest anaerobic digestion plant in Ireland and is the fruit of a collaboration between Energia and Panda. The Bioenergy plant began operations in Huntstown Dublin in 2019 after an agreement worth €50m was signed between the two companies.

What is an anaerobic digestion plant?Anaerobic digestion is a common natural process whereby biological materials such as plant material, is digested by micro-organisms. The materials are contained without air, hence “anaerobic”. This digestive process produces biogas which is then harvested and can be used as a gas or to produce electricity.

Panda will supply Energia with 70,000 tonnes of organic waste which is to be converted into electricity. Remnants of the anaerobic digestion process will be used as organic fertilizer.


Energia Fuel Mix

Energia isa 100% renewable energy supplier and creates a quarter of Ireland's wind power supply, drawn from 40 wind farms that Energia operate across Ireland. They are also involved in the development of new wind farm projects, aiming to better harness Ireland's large wind power capacity and increase the availability of renewable energy.

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Guide to Energia: 2019 Login, Online, Rates & Contact