Interested in finding out more about Energia Ireland? A well-established gas and electricity supplier, Energia also invests in Irish energy infrastructure, particularly in renewable energy. Read on to find out if you should switch to this leading energy supplier today.
Who is Energia?
Energia was established in 1999. It began operating in the electricity market in the Republic of Ireland in 2000, initially catering to just business customers.
Energia then entered the Irish gas market in 2009 after deregulation. In 2014, it began supplying residential customers and currently supplies 100% renewably sourced electricity.
Did you know? Electricity generated by Energia’s 22 owned and invested wind farms, contributes a sizeable 21% towards Ireland’s wind power generation supply.
Energia Ireland currently has 85,000 business customers and over 670,000 residential customers. It is the fourth-largest residential gas and electricity supplier in Ireland, after Electric Ireland, Bord Gáis Energy and SSE Airtricity.
Who owns Energia?
Energia is part of Energia Group (formerly known as Viridian Group). In addition to Energia, Energia Group also owns Power NI.
Since 2016, Energia Group has been part of I Squared Capital, a private equity firm with headquarters in Miami, Florida. It focuses on energy, telecom, utilities and transport in North America, Europe and Asia.
Is Energia Irish?
Yes, Energia is an Irish company. As part of Energia Group, its headquarters are in Dublin. The company also has offices in Galway, Cork, Belfast and Omagh.
Energia Reviews: Is Energia any good?
On customer review site Trustpilot, Energia Ireland has an average rating of 4.6 out of five stars. Of the more than 4,000 customers who left Energia reviews, 74% rated the supplier as either great or excellent. Only 14% of customers scored Energia as either poor or bad.
Most customers that left Energy reviews gave the supplier a five-star rating. Many customers said the reason for doing so was the high quality of the supplier's customer service. They noted the staff was helpful and attentive. Customers also praised Energia for its discounts and competitive offers.
“The cheapest rates in Ireland and great Customer Service. I'd highly recommend.”
The customers who left negative Energia reviews often said that they disliked receiving two separate bills when they were on a dual fuel contract. Some customers also complained that the supplier doesn’t remind people to submit meter readings whereas several other companies in Ireland do.
No matter the context of the Energia review, we did notice that the supplier's engagement with customers is quite high. Customer service representatives have responded to nearly all Energia reviews. It also appears the supplier makes an effort to change services where possible in order to please customers.
|Supplier||Best offer||Price per year|
|Electric Ireland||5.5% Discount
|BE Energy||28% off unit rate
20% off standing charge
|Bord Gáis Energy||32% Discount||€832.11|
|SSE Airtricity||10% Discount
|Find the best offer for your home. Find the best offer for your home.|
Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: November 2020
For information about specific tariffs, head to our dedicated Energia rates guide.
After signing up to Energia Ireland, you'll be able to access your online account. Energia Ireland has separate login accounts for business and residential customers, and online facilities include being able to view bills, payments, submit meter readings and estimate your next bill.
The ability to estimate your next bill is a really useful option, allowing you to keep track of your spending and make sure you stay within your budget.
In addition, their paperless billing option is different to other companies in that once you’ve signed up with them online, unless you specifically request a paper bill, they’ll never send you a paper version. This is very much in keeping with their green ethos.
Energia Ireland also says that by registering online, you may be entitled to an online billing discount, and after contacting their sales team we can confirm that you’ll be given a 4% discount off the standard unit price.
For a more in-depth look at the online login, how to register and troubleshooting, check out our Energia login guide.
How do I submit a meter reading to Energia?
It's important to submit your Energia meter readings regularly in order to ensure accurate billing. The supplier will send you an email every two months reminding you to submit your meter readings.
Do you need help submitting an Energia meter reading? You can do so via the following ways:
- Online — You can submit meter readings via your online Energia account. Find out how to sign in with our complete Energia login guide.
- Via email — To submit your meter reading via email, address the email to firstname.lastname@example.org. Along with the meter reading, you should also include your name and MPRN in the message.
- By phone — Simply call Energia on 1850 36 37 44 and select option 1. In addition to the meter reading, you will also need to give your name and MPRN.
If you need help with taking the actual Energia meter reading, check out our dedicated meter reading guide.
How often does Energia bill?
Energia bills its customers every two months. If you chose paper billing, you will receive your bill in the post. If you opted for paperless billing, the supplier will send you an email to inform you that you can view and download your bill via your online account.
If you are a dual fuel customer, you will receive separate bills for gas and electricity. These payments will also be taken separately.
If you have any queries about your bill, you should contact the supplier's customer service department. If you're confused by your energy bill, you can also head to our guide on understanding utility bills for help.
Pay As You Go
Energia Ireland does not provide Pay As You Go (PAYG) services to the general public. The supplier only provides prepayment plans to customers who need help managing their debts or to customers that are experiencing financial hardship (proof required). If you fit one of these categories and you’d like to learn more, contact the supplier to find out if you can get a PAYG offer.
What is Energia FastPay?
Energia FastPay allows customers to make partial or total payments towards their next energy bill. It allows for you to build up credit so that you're not hit with a full bill at one time.
For customers who pay via direct debit, it's important to note that you can only make advanced payments with Energia FastPay. You will not be able to use the service to pay a bill that has already been issued.
To make a payment towards your account with Energia FastPay, you will need to provide your account number. Payments can be made with either a debit or credit card. If you have both a gas and electricity supply, you will need to add the credit to both accounts, as these are charges separately.
Energia Rewards: What is Energia Extra?
The Energia rewards programme is called Energia Extra. With Energia Extra, customers have access to various types of offers, such as discounts on home appliances, holidays, tickets and technology.
Energia Extra is not an automatic inclusion into your online offering, so you will need to register for it in order to avoid missing out on any deals. It's easy to register for Energia Extra rewards programme. To do so, simply follow the six steps listed below:
- Access the Energia Ireland homepage. Click where it says "Customer Area" in the top bar.
- Scroll down and select the box with a star that says "Energia Rewards".
- Click the pink "Register" button and then choose the type of account you have, either home or business.
- Enter your account number and email address. You must also create a password for your Energia Extra account.
- Check the box to accept the terms and conditions and click the pink button that says "Register".
- Go to your email to confirm that you have created an account with Energia Extra.
Once you registered for your Energia Rewards account, you'll be able to download the offers as a voucher. To use a voucher, simply take it to the vendor and redeem it for your discount. Some vouchers may come with a promotional code that you will need to provide to redeem your offer. Be sure to check the expiration date. It will be written on the voucher.
While a good effort and something for nothing is never a bad thing, Energia Extra’s rewards program is missing our favourite option, which is the ability to get points on your supermarket card and apply them to your energy bills, as with Bord Gáis Energy Rewards and Electric Ireland Rewards.
It would also be great if they didn’t have a separate login for Energia Extra and instead had an all-in-one login, like Bord Gais Energy with MyBGE.
For any queries about Energia Extra, contact the rewards team by either calling 818 240 071 or by sending an email to email@example.com.
Cosy Homes Scheme
Under the Cosy Homes Scheme, Energia Ireland provides the following services:
- Energia boiler service.
- Boiler replacement.
- Help with applying for grants.
- Installing and improving insulation and lining.
- Solar panel installation.
- Smart thermostat (Netatmo) installation.
Energia Boiler Service
For peace of mind and sheer practicality, arranging your Energia boiler service could also be a handy option. Your boiler must be serviced at least once a year to keep it in tip-top condition.
Not servicing your boiler might lead to dangerous faults developing, and can also affect its efficiency, as many of the parts are cleaned and tested during a service. A well-maintained boiler is a more efficient boiler, and a more efficient boiler means more money in your pocket and less on your bill.
The Energia boiler service is priced at €95 and is, of course, carried out by an RGII registered gas installer. You can book your 28-point boiler service using the online enquiry form to arrange a callback, or by calling 1850 300 700.
Energia Boiler Replacement
For boiler replacement, Energia Ireland will replace your older boiler with a condensing boiler (currently recognised as the most efficient boilers on the market). The supplier will then add zoned heating controls during the installation. While the normal price for installing the boiler and two heating controls would be an eyewatering €2,600, Energia customers can get it done for €2,340.
Grants that Energia Ireland can help you with include SEAI’s Better Energy Home Scheme, and the Irish Government’s Home Renovation Incentive. Basically they’ll handle all the paperwork for you, and let's be honest - nobody likes doing paperwork!
Insulation and Lining
For insulation and lining, Energia Ireland offers four options:
- External wall insulation.
- Cavity wall insulation.
- Dry lining/internal wall insulation.
- Roof or attic insulation.
We do recommend looking into insulation, as it’s one of the most cost-effective ways to reduce energy waste and your bills.
For solar panels, they offer to install flat panels on your roof for your hot water needs. The normal package costs €6149 but Energia customers can get it for €4650 (including discounts and grants).
Hot water is a massive cost to any household, and we do love solar energy here at Selectra Ireland, but it really depends on your disposable cash and the size of your household whether this would be a worthwhile investment or not - you'll also need to consider how long the warranty lasts and the cost of replacing any fuel cells or batteries. Have a look at our guide on solar panels, do the math, and decide for yourself.
Energia Ireland provides the Netatmo smart home thermostat, as well as installation, for €249, but you can also sign up for the Netatmo package and get it for free. It’s worth noting that the Netatmo was voted the best buy in the smart thermostat category by Which?, the prestigious UK based consumer association.
To take up any of these Cosy Homes Scheme offers, they can’t be contracted online. You'll need to either fill in this form to receive a callback or directly call the supplier for more information.
Energia Ireland is a 100% renewable energy supplier. It creates a quarter of Ireland's wind power supply, which is drawn from 40 wind farms operated across Ireland. The supplier is also involved in the development of new wind farm projects, aiming to better harness Ireland's large wind power capacity and increase the availability of renewable energy.
Energia Bioenergy is the largest anaerobic digestion plant in Ireland. It is the fruit of a collaboration between Energia and Panda Power. The Bioenergy plant began operations in Huntstown, Dublin in 2019 after an agreement worth €50m was signed between the two companies.
What is an anaerobic digestion plant?Anaerobic digestion is a common natural process whereby biological materials, such as plant material, is digested by micro-organisms. The materials are contained without air, hence “anaerobic”. This digestive process produces biogas, which is then harvested and can be used as a gas or to produce electricity.
Panda Power will supply Energia with 70,000 tonnes of organic waste, which is to then be converted into electricity. Remnants of the anaerobic digestion process will be used as organic fertilizer.
Energia provides several well-thought-out avenues of contact and can be reached via telephone, e-mail, a contact form or in writing at its registered address.
We've included the general avenues of contact below. If you would like to get in touch with the relevant department as soon as possible, we would suggest checking out our comprehensive Energia contact page.
Energia Customer Service
For more information on the cosy homes scheme or any issues related to your billing, direct debit payments, or any other matters, get in touch with the customer service department by calling 1850 405 405. Representatives are available Monday to Friday from 9 a.m. to 5 p.m.
You can also contact customer service via Facebook or Twitter (@EnergiaEnergy), as well as by sending an email to firstname.lastname@example.org or writing a letter addressed to the following: Energia/Viridian Energy Limited, T/A Energia, Mill House, Ashtowngate, Navan Road, Dublin D15 H70K.
How do I switch to Energia?
Switching to Energia can be done so either online or over the phone in a matter of minutes. To find out how much you can save by switching to Energia Ireland, you can also give us a call here at Selectra on 15 133 668. One of our energy experts will be able to help you switch to the best Energia offer for your home without any hassle.
If you decide to switch to Energia online, you'll need to enter a promotional code in order to avail from the offered rates. Make sure you do this, as you can get significant savings off their standard rates. The promotional codes are on the Energia registration page. Remember, you'll need to sign up for online billing and direct debit in order to get the cheapest offer.
You'll need the following details on hand to switch to Energia Ireland:
- Your MRPN and/or GPRN. These can be found on your electricity and gas bill.
- A current meter reading.
- Your bank details.
How do I cancel my Energia contract?
Switched to Energia Ireland but had a change of heart? After switching to Energia or renewing your contract, you have a 14-day cooling-off period. During these two weeks, you can cancel your contract at any point free of charge.
If you cancel after 14 days, you’ll be subject to a €50 termination fee per fuel contracted (so €100 if you contracted a dual fuel option). We don’t recommend doing this unless you find a much better offer that more than makes up the difference.
The easiest way to cancel your Energia contract is by switching to a different energy supplier. The new supplier will then take of canceling your contract for you. You can also cancel your contract by contacting Energia.