Get everything you need to know about Pure Telecom Ireland in this comprehensive guide. Where did the provider come from and how long have they been in Ireland? What services do they offer apart from broadband? The company's website claims Pure Telecom Broadband is the number one broadband provider in Ireland, but is this true? Find out below.
| Product types: Broadband, phone, and TV | Competitive Broadband Prices |
| Customers: Over 50,000 | 100 % Irish owned |
| Connection Type: SIRO, Fiber, and ADSL | Mediocre customer reviews |
Who Are Pure Telecom?
Pure Telecom was set up in 2002 and is today one of the leading providers of broadband and phone services to customers in Ireland. Upon its initial launch, Pure Telecom focused solely on business customers until extending its coverage into the residential market in 2005.
Since then, Pure Telecom has grown rapidly and employs over 100 employees in Citywest Business Campus in Dublin and has further added to its base broadband offering by expanding into phone and TV packages.
Who Owns Pure Telecom Ireland?
Unlike many other telecom providers in Ireland, Pure Telecom is 100% owned and operated in Ireland.
What Are the Pure Telecom Packages?
As a relatively “new” and small Irish organisation, Pure Telecom has limited itself to offering the following services to both residential and business customers for those interested in switching broadband:
- Broadband
- Phone
- TV
By offering a narrower range of products, the provider can be more focused on quality and can give a more hands-on customer experience rather than just the cheapest broadband on the market. We’ll break down the different Pure Telecom deals below.
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What Are the Pure Telecom Broadband Deals?
As Pure Telecom’s bread and butter, broadband is definitely a focus for the company. All the broadband packages and bundles come with unlimited broadband and connection speeds can run from 150 Mbit/s to up to a gigabyte per second. These fast speeds came about as part of a collaboration with SIRO.
The cost depends on whether you’re looking for a bundle with landline telephone services, or broadband only, and pricing starts from €35 a month. Both, regular ADSL broadband (which uses phone lines) and fibre broadband is available.
One benefit new customers can enjoy with Pure Telecom is a free modem, free delivery, free installation, as well as unlimited broadband. We summarise their broadband only deals and broadband plus TV deals in the table below.
| Package | Price | Broadband Speed | Features | Contract Length |
|---|---|---|---|---|
| Broadband Fibre | €35 then €40 | 100 Mbps | Unlimited fibre (FTTC) broadband with maximum speeds of up to 100MB. | 12 Months |
| Naked 500MB | €35 then €50 | 500 Mbps | Unlimited FTTH with speeds of 500MB. | 12 Months |
| Naked 1GB | €40 then €70 | 1000 Mbps | Unlimited FTTH with speeds of 1GB. | 12 Months |
| Billsave Fibre Plan | €35 then €50 | 100 Mbps | Line Rental & Local & National Calls and unlimited fibre (FTTC) broadband with maximum speeds of up to100MB. | 12 Months |
| 500MB + Calls | €35 then €55 | 500 Mbps | Line Rental & Local & National Calls and unlimited FTTH with speeds of 500MB. | 12 Months |
| 1GB + Calls | €40 then €75 | 1000 Mbps | Line Rental & Local & National Calls and unlimited FTTH with speeds of 1GB. | 12 Months |
| SIRO 500MB | €35 then €55 | 500 Mbps | Unlimited FTTH with speeds of 500MB. | 12 Months |
| SIRO 1GB | €40 then €70 | 1000 Mbps | Unlimited FTTH with speeds of 1GB. | 12 Months |
Call 01 267 8670 Find the Best Broadband Offer for Your Home.
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Last Updated: 29/06/2023
What is SIRO?SIRO is a collaboration between Vodafone and ESB aimed at developing fibre-to-the-home broadband, which is faster and more stable than “regular” broadband (ADSL) as it doesn’t rely on telephone wires. Visit our broadband in Ireland page for further details.
What Are the Pure Telecom Landline Offers?
Pure Telecom Ireland’s phone package offers are easy to understand and even easier to personalise. You start by selecting line rental, which costs €25.50 per month, and then add on any extras you’d like. The extras available are unlimited calls to Irish landlines, unlimited calls to Irish mobiles, or unlimited international calls.
What is nice about this way of providing landlines is that you won’t be saddled with extras you don’t need. For example, other landline packages can now include international calls, but many people are now accustomed to making such calls over Wi-Fi, Whatsapp, or Skype, and so they may not wish to be paying for a service they don’t use. Available add-on packages include:
| Call Type | Usage Limits | Monthly Cost |
|---|---|---|
| Irish Landlines | Unlimited | €3.50 |
| Irish Mobiles | Unlimited | €10 |
| USA, Australia, UK and others | Unlimited | €5 |
Last Updated: 29/06/2023
It is worth noting that fair usage charges apply to many call packages. As such, be careful to check the Pure Telecom usage policy of your desired package before making your purchase. Additionally, at present Pure Telecom Ireland doesn’t offer any mobile services such as sims, contracts, or handsets.
What Are the Pure Telecom TV Offers?
Should you opt for any of Pure Telecom Broadband plans, you can also add to this with a TV package. Pure Telecom does not offer satellite channels like TV Guide Ireland, but through their partnership with Netgem you can access the full Saorview channel selection, along with access to apps and streaming services such as Amazon prime and Youtube. These services can also be accessed via the Pure TV app available for Androids and iOS systems. A few other useful perks include:
- Access over 10,000 hours of on-demand programs
- Voice control with Alexa
- Rewind, pause and record live TV
- Access your TV on multiple devices at once
Pure TV effectively turns any traditional or non-digital TV into a Smart TV, or further supplements modern TV's functionalities with further features. Priced at €15 per month, this service is available to all Pure Telecom broadband customers to add onto their existing packages.
What Are the Pure Telecom Reviews Like?
Irish telecom providers usually score poorly in reviews, however Pure Telecom Broadband is an exception. We examine two of the more important customer review websites in Ireland to see what people think of the services offered by Pure Telecom Broadband.
| Reviewer | Rating | Details |
|---|---|---|
| Trustpilot | ⭐⭐⭐⭐ | Complaints about the broadband installation process. |
| ⭐⭐⭐ | Positive comments about products and services. |
What Are the Pure Telecom Reviews on Trustpilot Like?
On the customer review site Trustpilot, Pure Telecom Broadband has just 4.1 out of 5 stars on Trustpilot, which has been a major improvement on years before.
Customers who were unhappy with Pure Telecom spoke mainly about difficulties with the installation process like engineers not showing up or the broadband speeds being slightly slower they were hoping for. However, the improvement of the service has been very significant.
Satisfied Pure Telecom customers lauded Pure Telecom’s customer services and engineers, saying the team was very patient and gave great help for solving technical issues:
Senia was amazing to deal with, she was very courteous and empathetic in our call and dealt with my problem promptly with a resolution at the end. Senia is an absolute credit again to Pure Telecom. I’ve spoken with a lot of the pure telecom team and all of there staff are excellent at wha they do. Keep up the good work folks.
AL on Trustpilot, 23/06/2023
What Are the Pure Telecom Reviews on Google Like?
On Google reviews, Pure Telecom Broadband has 2.9 out of 5 stars which is slightly lower than their score on Trustpilot and with twice the amount of comments left on this site with over 536 reviews.
The overall comments are still positive on Google, with people happy with the service and the price being lower than with other companies. Complaints seem to revolve around the same issues as on the Trustpilot website, not receiving good internet speeds to their home.
Based in Dublin 5 and have moved to Pure Telecom after having been with another provider for over 10 years. The cost is less than half of what I was paying old provider for same speed. So far service has been excellent . Would highly recommend them
How Do I Get My Pure Telecom Login Information?
Once you sign up with one of the providers' products, you have the option to access all of your account information via the company’s online service called “My Pure Telecom”.
To use this service, you will first need to register online and provide the following information:
- Your My Pure Telecom account number
- Your email address
- Your mobile phone number
- A secure password that you create of at least eight characters
From My Pure login account, you will be able to view and pay your bills as well as manage your personal information and your data, check your broadband line, and product details.
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Does Pure Telecom Broadband Provide Services for Businesses?
Yes, Pure Telecom Ireland provides a varied and complete telecommunication service for businesses. Business customers were the first and primary market target of the company. Companies in Ireland where Pure telecom provides business services include DHL and GreenIsle.
Services the company can provide to businesses include:
- Broadband, ethernet, and fibre internet.
- Cloud telecoms.
- Managed installations of systems and communication rooms.
- Voice telecoms.
If you own a business and are looking for a broadband plan, you may also want to look at Digiweb, Eir Ireland, Sky,Imagine Broadband, Three Ireland, or Magnet Plus offers.
What Are the Pure Telecom Contact Details?
If you need to contact Pure Telecom, check out our dedicated Pure Telecom contact page, whether you need to make a complaint or your broadband is down, you can select one of the below options:
- Calling the company
- Emailing
- Filling in the online contact form
- Opening an online chat
- Sending a letter
The provider has its customer service team split into different categories. We look at the different Pure Telecom contact details in the table below.
| Category | Contact details |
|---|---|
| Telephone
(Mon-Fri 8am-8pm Sat 9am-5pm) |
1800 844 023 or 01 246 9000 |
| Business Queries | 01 289 55 55 |
| [email protected]
[email protected] [email protected] [email protected] |
|
| Postal Address | Pure Telecom
Unit 3018 Lake Drive Citywest Business Campus Dublin 24 D24 TY81 |
Call 01 267 8670 Find the Best Broadband Offer for Your Home.
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The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.
Frequently Asked Questions
What Pure Telecom broadband router will I receive
Most customers will receive the Technicolor TG588 router. If you require any assistance regarding your router, check out the Pure Telecom router troubleshooting guide
Most customers will receive the Technicolor TG588 router. If you require any assistance regarding your router, check out the Pure Telecom router troubleshooting guide
Can I add another person to my account?
Yes. By authorising a person to act on your behalf, they are permitted to discuss aspects of your account and carry out certain actions or transactions. To nominate such a person, you should get in touch with the customer care team through the methods listed above.
Yes. By authorising a person to act on your behalf, they are permitted to discuss aspects of your account and carry out certain actions or transactions. To nominate such a person, you should get in touch with the customer care team through the methods listed above.
Do I need to return my equipment if I end my contract?
Yes. As with most service providers, your devices are loaned to you for the duration of your contract. If your broadband contract is cancelled, you will have to return your device to the address specified within your terms and conditions documentation.
Yes. As with most service providers, your devices are loaned to you for the duration of your contract. If your broadband contract is cancelled, you will have to return your device to the address specified within your terms and conditions documentation.
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