Get everything you need to know about Pure Telecom Ireland in this comprehensive guide. Where did the provider come from and how long have they been in Ireland? What services do they offer apart from broadband? The company's website claims Pure Telecom Broadband is the number one broadband provider in Ireland, but is this true? Find out below.
|Product types: Broadband, phone, and TV||Competitive Broadband Prices|
|Customers: Over 50,000||100 % Irish owned|
|Connection Type: SIRO, Fiber, and ADSL||Mediocre customer reviews|
About Pure Telecom
The company was set up in 2002 and is today one of the leading providers of broadband and phone services to customers in Ireland.
Upon its initial launch, Pure Telecom focused solely on business customers until moving into the residential market in 2005.
Since then, Pure Telecom has grown rapidly and employs over 100 employees in City West Business Campus in Dublin.
Today, on top of broadband services, Pure Telecom Ireland also provides phone and TV packages.
Who Owns Pure Telecom Ireland?
Unlike many other telecom providers in Ireland, Pure Telecom is 100% owned and operated in Ireland.
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Pure Telecom Reviews
Irish telecom providers usually score poorly in reviews, and Pure Telecom Broadband is not an exception. We examine two of the more important customer review websites in Ireland to see what people think of the services offered by Pure Telecom Broadband.
|Trustpilot||⭐⭐||Complaints about the broadband installation process.|
|⭐⭐⭐||Positive comments about products and services.|
Pure Telecom Reviews on Trustpilot
On the customer review site Trustpilot, Pure Telecom Broadband has just 2.4 out of 5 stars on Trustpilot, although not at the bottom of the pile.
Customers who were unhappy with Pure Telecom spoke mainly about difficulties with the installation process like engineers not showing up or not getting the internet speeds they were hoping for.
Satisfied Pure Telecom customers lauded Pure Telecom’s customer services and engineers, saying the team was very patient and gave great help for solving technical issues.
Pure Telecom Reviews on Google
On Google reviews, Pure Telecom Broadband has 3.1 out of 5 stars, slightly better than their score on Trustpilot and with twice the amount of comments left on this site with over 350 reviews.
The overall comments are more positive on Google, with people happy with the service and the product. Complaints seem to revolve around the same issues as on the Trustpilot website, not receiving good internet speeds to their home.
Quick response to initial inquiry. Installation was timely as promised. Speed is excellent. Smart TV and 4 devices on at same time with no lag. Highly recommend.
Pure Telecom Products
As a relatively “new” and small Irish organisation, Pure Telecom has limited itself to offering the following services to both residential and business customers;
By offering a narrower range of products, the provider can be more focused on quality and can give a more hands-on customer experience. We’ll break down what Pure Telecom offers below.
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Pure Telecom Broadband Offers
As Pure Telecom’s bread and butter, broadband is definitely a focus for the company. All the broadband packages and bundles come with unlimited broadband and connection speeds can run from 150 Mbit/s to up to a gigabyte per second. These fast speeds came about as part of a collaboration with SIRO.
The cost depends on whether you’re looking for a bundle with landline telephone services, or broadband only, and pricing starts from €35 a month. Both regular ADSL broadband (which uses phone lines) and fibre broadband is available.
One benefit new customers can enjoy with Pure Telecom is a free modem, free delivery, and free installation, as well as unlimited broadband.
What is SIRO?SIRO is a collaboration between Vodafone and ESB aimed at developing fibre-to-the-home broadband, which is faster and more stable than “regular” broadband (ADSL) as it doesn’t rely on telephone wires. Visit our broadband in Ireland page for further details.
Pure Telecom Landline Offers
Pure Telecom Ireland’s phone package offers are easy to understand and even easier to personalise. You start by selecting line rental, which costs €25.50 per month, and then add on any extras you’d like, such as unlimited calls to Irish landlines, unlimited calls to Irish mobiles, or unlimited international calls.
What we like about this way of providing landlines is that you won’t be saddled with extras you don’t need. For example, other landline packages can now include international calls, but many people are now accustomed to making such calls over Wi-Fi, Whatsapp, or Skype, and so they may not wish to be paying for a service they don’t use.
Pure Telecom Mobile Offers
At present, Pure Telecom Ireland doesn’t offer any mobile services such as sims, contracts or handsets.
Pure Telecom TV Offers
Should you opt for any of Pure Telecom Broadband plans, you can also add a TV package to your plan. While Pure Telecom does not offer satellite channels or extra set-top box services, they have partnered with Netgem. You can use these services via the Pure Telecom Pure TV app available for Androids and iOS systems.
Through this TV package, you can also get access to all the Saorview channels, plus extra on-demand channels and streaming services such as Amazon Prime.
Does Pure Telecom Broadband provide services for businesses?
Yes, Pure Telecom Ireland provides a varied and complete telecommunication service for businesses. This is particularly because business customers were the first and primary market target of the company. Companies in Ireland where Pure telecom provides business services include DHL and GreenIsle.
Services the company can provide to businesses include:
- Broadband, ethernet, and fibre internet.
- Cloud telecoms.
- Managed installations of systems and communication rooms.
- Voice telecoms.
Pure Telecom Contact Information
If you need to contact the provider, you have the following choices:
- Calling the company
- Filling in the online contact form
- Opening an online chat
- Sending a letter
The provider has their customer service team split into different categories according to your query. We look at the different Pure Telecom contact details in the table below.
|Telephone (M-F 8-8, Sat 9-5)||1800 844 023 or 01 246 9000|
|Business Queries||01 289 55 55|
|Postal address||Pure Telecom,
Unit 3018 Lake Drive,
Citywest Business Campus,
My Pure Telecom Login Information
Once you sign up with one of the providers' products, you have the option to access all of your account information via the company’s online service called “My Pure Telecom”.
To use this service, you will first need to register online and provide the following information:
- Your My Pure Telecom account number
- Your email address
- Your mobile phone number
- A secure password that you create of at least eight characters
From My Pure login account, you will be able to view and pay your bills as well as manage your personal information and product details.