Who Are Pure Telecom?
Pure Telecom was established in 2002 and ranks among Ireland's leading broadband and phone service providers. The company initially served business customers exclusively until expanding into residential markets in 2005. Today, Pure Telecom employs over 100 staff at Citywest Business Campus in Dublin, offering broadband, phone, and TV packages. Notably, the organization remains 100% owned and operated in Ireland.
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What Are the Pure Telecom Packages?
As a focused Irish organization, Pure Telecom limits offerings to three core services: broadband, phone, and TV. This narrower focus enables quality emphasis and personalized customer experience rather than pursuing lowest-market pricing.
What Are the Pure Telecom Broadband Deals?
Broadband packages feature unlimited data with speeds ranging from 150 Mbit/s to 1 gigabyte per second through SIRO collaboration. Pricing begins at €35 monthly. New customers receive free modems, delivery, and installation. Both ADSL and fibre options are available.
| Package | Price | Broadband Speed | Features | Contract Length |
|---|---|---|---|---|
| Broadband Fibre | €35 then €40 | 100 Mbps | Unlimited FTTC broadband, max 100MB | 12 Months |
| Naked 500MB | €35 then €50 | 500 Mbps | Unlimited FTTH, 500MB speeds | 12 Months |
| Naked 1GB | €40 then €70 | 1000 Mbps | Unlimited FTTH, 1GB speeds | 12 Months |
| Billsave Fibre Plan | €35 then €50 | 100 Mbps | Line rental, local/national calls, unlimited FTTC | 12 Months |
| 500MB + Calls | €35 then €55 | 500 Mbps | Line rental, calls, unlimited FTTH 500MB | 12 Months |
| 1GB + Calls | €40 then €75 | 1000 Mbps | Line rental, calls, unlimited FTTH 1GB | 12 Months |
| SIRO 500MB | €35 then €55 | 500 Mbps | Unlimited FTTH, 500MB speeds | 12 Months |
| SIRO 1GB | €40 then €70 | 1000 Mbps | Unlimited FTTH, 1GB speeds | 12 Months |
What Are the Pure Telecom Landline Offers?
Phone packages begin with €25.50 monthly line rental, allowing customers to add only needed extras. Pure Telecom currently does not offer mobile services.
| Call Type | Usage Limits | Monthly Cost |
|---|---|---|
| Irish Landlines | Unlimited | €3.50 |
| Irish Mobiles | Unlimited | €10 |
| USA, Australia, UK and others | Unlimited | €5 |
What Are the Pure Telecom TV Offers?
Through Netgem partnership, customers access Saorview channels plus streaming apps including Amazon Prime and YouTube. The €15 monthly service provides access to 10,000+ on-demand programs, Alexa voice control, live TV recording capabilities, and multi-device access. Pure TV converts traditional televisions to Smart TVs. For a full breakdown of what is included, see our dedicated Pure TV guide.
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What Are the Pure Telecom Reviews Like?
What Are the Pure Telecom Reviews on Trustpilot Like?
Pure Telecom scores 4.1 out of 5 stars on Trustpilot, representing significant improvement over previous years. Dissatisfied customers primarily complained about installation difficulties — engineers failing to arrive or speeds underperforming expectations. Satisfied customers praised responsive customer service and patient technical support.
What Are the Pure Telecom Reviews on Google Like?
Google reviews show 2.9 out of 5 stars across 536+ reviews. Overall feedback remains positive regarding service and pricing advantages versus competitors. Common complaints mirror Trustpilot concerns: inadequate broadband speeds to homes.
How Do I Get My Pure Telecom Login Information?
Account holders access information through "My Pure Telecom" online service after registration. Required registration information includes account number, email address, mobile phone number, and an eight-character minimum password. The portal enables bill viewing/payment, personal information management, data administration, broadband line verification, and product detail review.
Does Pure Telecom Broadband Provide Services for Businesses?
Yes, Pure Telecom originated serving business customers before expanding residentially. Current business clients include DHL and GreenIsle. Business services include broadband, ethernet, fibre internet, cloud telecoms, managed system installations, and voice telecoms.
What Are the Pure Telecom Contact Details?
| Category | Contact Details |
|---|---|
| Telephone (Mon-Fri 8am-8pm Sat 9am-5pm) | 1800 844 023 or 01 246 9000 |
| Business Queries | 01 289 55 55 |
| [email protected], [email protected], [email protected], [email protected] | |
| Postal Address | Pure Telecom, Unit 3018 Lake Drive, Citywest Business Campus, Dublin 24, D24 TY81 |
For a full guide to all Pure Telecom contact options including email, live chat, and the complaints process, see our dedicated Pure Telecom contact guide.