As of March 2025, PrepayPower are offering an annual estimated bill of €1,878 on thier standard, 24hr urban pay as you go meter. You can contact PrepayPower on 1800 911 977, Monday to Friday, 8am to 9pm, Saturday's, 9am to 7pm, and Sunday's, 10am to 6pm.
PrepayPower Rates and Offers
While PAYG electricity and gas can make managing your energy bills easier, the rates do tend to be more expensive than the average annual electricity bill.
Let's look at PrepayPower rates and see how their offers compare to other PAYG suppliers.
Prepay Power Electricity Rates
They have three different electricity offers:
- Standard
- Time of Use Tariff
- Smart Pay
The standard tariff is similar to a 24hr standard tariff where customers pay the same unit rate no matter what time of day it is.
With the Time of Use tariff offer, you pay a different tariff depending on the time of day you use your electricity. This can be favourable for homes with electric storage heaters or if you consume a lot of electricity during off-peak hours.
💳 Standard Prepay Tariffs
Urban Meter
Urban 24hr
- Unit Rate: 33.62c /kWh
- Standing Charge: €343.62
- Prepay Charge: €131.65
- EAB: €1,929.38
Urban Nightsaver
- Day Rate: 37.22c /kWh
- Night Rate: 18.38c /kWh
- Standing Charge: €457.54
- Prepay Charge: €131.65
- EAB: €1,799.06
Rural Meter
Rural 24hr
- Unit Rate: 33.62c /kWh
- Standing Charge: €449.06
- Prepay Charge: €131.65
- EAB: €2,034.81
Rural Nightsaver
- Day Rate: 37.22c /kWh
- Night Rate: 18.38c /kWh
- Standing Charge: €541.47
- Prepay Charge: €131.65
- EAB: €1,882.99
Last Updated: March 2025
EAB calculated based on average electricity usage (4,2000 kWh) with VAT and PSO Levy included.
PrepayPower now offer smart meter tariffs which allow homeowners to better track their energy usage.
Customers can also avail of the lower unit rate at off-peak times.
💡 Smart Meter Tariffs
Time of Use Tariffs
Urban Smart Meter
- Day Rate: 41.79c /kWh
- Night Rate: 37.19c /kWh
- Peak Rate: 19.28c /kWh
- Standing Charge: €343.62
- Prepay Charge: €164.86
- EAB: €2,061
Rural Smart Meter
- Day Rate: 41.79c /kWh
- Night Rate: 37.19c /kWh
- Peak Rate: 19.28c /kWh
- Standing Charge: €449.06
- Prepay Charge: €164.86
- EAB: €2,166.77
Last Updated: March 2025
EAB calculated based on average electricity usage (4,200 kWh) with VAT and PSO Levy included.
All of these plans come with extra fees should you need to cancel your contract early.
PrepayPower Gas
In addition to offering pay as you go electricity tariffs, PrepayPower also offer pay as you go gas tariffs.
These tariffs work in the same as the electricity tariffs and are subject to the same conditions and exit fees.
🔥 Gas Only Tariffs
PAYG Gas Tariff
- Unit Rate: 11.34c /kWh
- Standing Charge: €157.39
- Prepay Charge: €71.07
- Carbon Tax: 0.956c /kWh
- EAB: €1,475.43
Last Updated: March 2025
EAB calculated based on average gas usage (11,000 kWh) with VAT and Carbon Tax included.
How Do PrepayPower Compare to Other PAYG Providers?
PrepayPower rates are the cheapest for electricity among the providers who offer pay as you go electrcity such as Pinergy and Electric Ireland.
However, an estimated annual bill of €1,853 is still well above the annual average of €1,496 across all providers, meaning that pay as you go electrcity is still the most expensive option for homeowners.
Supplier | Best Offer | Price per year |
|---|---|---|
.png){kind=logo} | Standard | €1,853.07 |
.png){kind=logo} | Smarter Prepay Electricity | €1,883.93 |
.png){kind=logo} | Standard | €2,043.98 |
Call Selectra to Switch Energy Supplier Today! Schedule a Free Call! | ||
*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a PAYG meter. All discounts and cashback have been applied.
Last updated: March 2025
Are There Other PrepayPower Fees?
In addition to the standard exit fee charged by most energy providers, PrepayPower also have fees for other services that may be necessary while in contract with the provider.
The table below outlines these additional fees:
| Reason | Fee |
|---|---|
| Customer card replacement charge. | €10 |
| Meter removal fee. | €50 |
| Keypad replacement charge (refundable on recovery of the keypad). | €50 |
| Call out fee (for appointments between 8 am and 6 pm). | €50 |
| Meter replacement charge (refundable on recovery of the meter). | €135 |
PrepayPower Reviews: What Do Customers Say?
With an average rating of 4.7 from over 10,000 total reviews across various review websites, it would appear that customers are satisfied with their experience of PrepayPower.
Positive reviews were made about the following:
- Friendly customer service.
- Easily resolved issues with billing, pricing
- Personal attention from sales and customer agents
- Ease of use of the service
Of the few negative reviews, dissatisfied customers pointed to the following:
- Unhelpful customer service
- Pricing issues
- Difficulty getting refunds
- Slow to resolve technical issues
Below you will find an overview table for the PrepayPower reviews from Trustpilot and Google:
| Review Website | Average Rating | Main Comment |
|---|---|---|
| Trustpilot | 4.8 out of 5 (8,060 reviews) | Friendly and attentive customer service agents. |
| 4.5 out of 5 (3,913 reviews) | How quickly issues were resoved. |
To read more about PrepayPower and what their customers have to say, have a look at our review page.
How Do I Top Up with PrepayPower?
There are four ways to top up your PrepayPower account.
Ways to top up include the following:
- PrepayPower Top Up Methods
- Via the Prepay Power mobile app
- On the Prepay Power website
- At your local shop
- By telephone
The installer will place some credit on your meter to get you started as well as give you an overview on how to top up your meter going forward.
If you want to know how to top up, see our complete PrepayPower Top Up guide.
How Does PrepayPower Work?
PrepayPower, as the name suggests, only offers pay-as-you-go plans (PAYG).
For these types of plans to function properly, you need to have a non-credit meter installed as well as have a control system that will allow you to add credit to your meter when you need it.
Therefore, when you sign-up with the provider, the first thing that will happen is to receive the visit of a PrepayPower installer.
As part of your PrepayPower contract, a keypad controlloer will be installed in your home. Each number on the keypad represents a different function, with 9 different functions overall.
Numbers 1-9 will tell you:
- Your credit left in terms of days (this is an estimate based on the previous week's usage)
- Cost of previous electricity used (by days, weeks, and months)
- Unit rate and units used
- The first five digits of the last powercode you entered
- All the money you’ve ever credited the meter with
- Electricity in kilowatts being used at that moment
- Standing charge repayment rates (if applicable)
- Highest consumption in any 30-minute period over the last 24 hours
- All of the units you’ve used since getting the meter
If you want to know how to top up, see our complete PrepayPower Top Up guide.
Does PrepayPower Have an App?
In contrast to their keypad, the PrepayPower app is sleek and modern with large touch button options.
It allows you to make one-off top-ups and also offers a handy auto top-up feature, like Pinergy’s app, where you can set your account to automatically top up once it reaches a certain balance.
By downloading the PrepayPower app, you'll be able to do the following from your smartphone:
- Top up your electricity meter quickly and easily.
- Track the amount and date of your last five top-ups in the 'History' section.
- Hear your PrepayPower Powercode as you type it into the keypad with the 'Speaker Powercode' feature.
- Send top-up Powercodes to family or friends at home by text and/or email using the 'Share' feature.
You can download the app for free from both Google Play (for Android) and the App Store (for iOS). To register on the app, you’ll need to provide the following information:
- Your customer account number (it’s on the front of your top-up card)
- Your mobile number
- Your email address
How Do I Login Into My PrepayPower Account?
Customers can also go to the company’s website and register for an online account.
To do so, simply click on the ‘Login/Register’ icon in the top right-hand corner of any webpage.
To obtain a PrepayPower login account, you will first need to register and provide the following details:
- Your account number
- Your mobile number
- Your email address
- Your personal details
Once you have registered, you will be able to access your PrepayPower login account and manage the following features:
- Top up your meter
- View past transactions
- Monitor your usage
- Update your profile and contact details
What Is the PrepayPower Contact Information?
Below you'll find the main contact details for PrepayPower including their phone number and email address.
For more contact information about the provider, you can visit our dedicated PrepayPower contact detail page.
| Contact | Phone Number / Address | Opening Hours |
|---|---|---|
| Phone Number | 1800 911 977 | Monday to Friday: 8 am to 9 pm Saturday: 9 am to 7 pm Sunday: 10 am to 6 pm |
| Sign Up Email | [email protected] | N/A |
PrepayPower FAQs
What Is the PrepayPower Fuel Mix?
Like with many energy providers, PrepayPower are aiming to increse the percentage of renewables that are used to source their electricity.
Below you can find information on where PrepayPower source thier energy as per thier own website, 2022.
Source: PrepayPower
Last Updated: 01/07/2024
The easiest way to activate the emergency credit is by using their app. The emergency credit activation button is on the home screen of the app.
How Do I Find My Mprn Number With PrepayPower?
You may be asked for an MPRN number by ESB Networks or if you are trying to switch electricity suppliers online.
With most suppliers, it is easy to find as it is located on your bill. With PrepayPower, since there are no bills, it is a little more complex. If the provider has not given you any paper trail with your MPRN number located, you will need to contact them to receive that information.
If all of the above fails, then you can also contact ESB Networks. ESB will have your MPRN number stored in the MPRN database under your current or new address.
How Can I Get a Meter Reading With PrepayPower?
To get a meter reading, you simply need to press the number '9' from the PrepayPower keypad. The number that appears is your meter reading. Read all of the numbers from left to right.
Are There PrepayPower Broadband Offers?
Yes, there are Prepay Power broadband plans. Using the same principle as with electricity and gas, you only pay for broadband when and if you need it. Prepaypower charges a day rate for broadband use, which is paid through your electricity keypad. Contact them for all the details.
How Can I Get Emergency Credit With Prepaypower?
The easiest way to activate the emergency credit is by using their app. The emergency credit activation button is on the home screen of the app.
Read more about PrepayPower
What Is the PrepayPower Contact Number?
How Do I Top Up with PrepayPower?