Wondering what the current PrepayPower gas and electricity rates are? Want to know if they have good customer reviews? Or perhaps you are looking for their contact information, their app, or some of their services. Get all of this information and more in our complete guide to PrepayPower Ireland.
|Fuel types: Electricity, gas, and duel-fuel||Instant control of costs with PAYG|
|Electricity sources: Gas and Renewables||Excellent Customer Reviews|
|Customers: 190,000 residential customers||Negative customer reviews|
PrepayPower Rates & Offers: Are they expensive?
While PAYG electricity and gas can make managing your energy bills easier, the rates do tend to be more expensive than those for credit-meter offers. Let's look at PrepayPower rates and see how their offers compare to other PAYG suppliers.
It has three different electricity offers:
- Time of Use Tariff
- Smart Pay
With the classic and smart pay option, the installation is free (although it's really included in your Prepayment Service Charge) and will take place within a week after signing up. Installing the PAYG meter takes about 40 minutes on average.
With the Time of Use Tariff offer, you pay a different tariff depending on the time of day you use your electricity. This can be favorable for homes with electric storage heaters or if you consume a lot of electricity during off-peak hours.
All of these plans come with extra fees should you need to cancel your contract early.
In the table below, we compare PrepayPower electricity offers. Calculations are based on an average urban household which, according to the CRU, consumes 4,200 kWh of electricity per year. All prices include VAT.
|Plan||Urban Unit Rate||Annual Standing Charge||Annual PSO Levy||Annual Prepayment Service Charge||Estimated Annual Cost|
|Classic (standard)||26.04c per kWh||€303.68||€58.57||€131.29||€1,601.27|
|Smart Pay||26.44c per kWh||€303.68||€58.57||€164.41||€1,634.39|
|Time of Use Tariff||Day rate
23.31c per kWh
12.12c per kWh
25.64c per kWh
Last updated: May 2022
So how do these rates compare to other PAYG electricity suppliers? Should you opt for the time of use tariff, you will be saving compared to other PAYG providers. However, if you opt for the classic or smart pay plans, PrepayPower rates are more expensive than Electric Ireland. Other prepayment electricity suppliers offer a cashback incentive of either €150 or €100 for new customers. This supplier only offers a refer-a-friend incentive for €50.
|Supplier||Best offer||Price per year|
|Electric Ireland||€150 Cashback||€1,491.00|
|Compare Pay-as-you-go plans||Call 01 903 6528 Ad||Mon - Fri: 9 am - 6 pm|
*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied. Last updated: May 2022
PrepayPower Gas Rates
The company only offers one option. PrepayPower gas rates are the same for all customers, no matter the location.
|Gas Unit Rate||8.41c per kWh|
|Standing Charge||€130.80 per year|
|Prepayment Service Charge||€70.87 per year|
|Carbon Tax||0.841c per kWh|
|Estimated Annual Spend||€1,214.77|
Last updated: May 2022
What's the Carbon Tax? In addition to the unit rate, standing charge, and prepayment service charge, gas plans also include a Carbon Tax. This tax is the same with all gas suppliers at 0.688c per kWh. The average household that consumes 11,000 kWh of gas annually would spend €58.85 per year on the Carbon Tax.
The other PAYG gas supplier is Flogas. Flogas' cheapest gas offer for PAYG meters would cost the average urban household €1,442.01. That's around €130 more expensive than this offer.
Selectra can help you save money on your energy bills.
Call our energy advisers today and get a better energy offer for your home.
Is PrepayPower cheaper than Electric Ireland?
It is currently more expensive than Electric Ireland for Classic and Smart PAYG electricity. However, the cheapest PrepayPower offer would cost the average urban household €1,384.26 per year. The cheapest PAYG electricity offer with Electric Ireland would cost the same household €1,491 per year. Therefore, PrepayPower is €110 cheaper per year for the average household.
PrepayPower Exit Fees
By joining the company, you are subject to a 12-month minimum term. Should you decide to terminate your contract before the end of this term, you will be charged an exit fee of €11.25 for each month before that 12-month term.
For example, if you change suppliers after 11 months of being with the company, your exit fee will be just 1 month of €11.25. However, if you change your mind soon after joining them, you could be held liable to pay the full 12-month exit fee of €135.
On top of these exit fees, you may also have to pay a €50 meter removal fee.
PAYG customers do not pay simple exit fees, unfortunately, when compared to the standard €50 exit fee charged by traditional billing suppliers. The breakdown costs for leaving PAYG electricity with this company are as follows:
|€10||Customer card replacement charge.|
|€50||Meter removal fee.|
|€50||Keypad replacement charge (refundable on recovery of the keypad).|
|€50||Call out fee (for appointments between 8 am and 6 pm).|
|€135||Meter replacement charge (refundable on recovery of the meter).|
Sound confusing? It sure is, and it could definitely dissuade you from canceling a contract early.
If these exit fees weren't enough, there are potentially even more! Have a look at our table below to see some examples. We've calculated the fees you could be charged (excluding refundable charges) for an early exit from a PrepayPower electricity PAYG tariff. Note that urban exit fees tend to be cheaper than rural exit fees, hence the two total exit fee figures.
|Exit period||Urban Installation||Rural Installation|
|Exit after 6 months (6 months left)||Meter removal fee:||€50||Meter removal fee:||€50.00|
|6 months Standing charges:||€158.11||6 months Standing charges:||€206.62|
|Total exit fee: 275.61||Total exit fee: €324.12|
|Exit after 12 months (without full notice)||Meter removal fee:||€50||Meter removal fee:||€50|
|Amounts held until meter and keypad recovery:||€185||Amounts held until meter and keypad recovery:||€185|
|Total exit fee: €235||Total exit fee: €235|
|Exit after 12 months (with full 1-month advance notice)||€0 exit fees||€0 exit fees|
The lesson to be learned? Don’t switch your energy to PAYG with this company unless you are 100% certain, and don’t cancel your electricity contract early unless you’ve calculated the costs and you’ll still come out saving money. Otherwise, it may be best to just wait until your contract runs out and then switch to a better offer.
For more information on service charges for exiting after your initial contract, check out its schedule of service charges
PrepayPower Reviews: What do customers say?
To determine if PrepayPower Ireland is any good, we look at the two main customer review websites and see the results.
|Trustpilot||★★★★★||Customers raving about the great service.|
|★★★★☆||Positive comments about the helpful staff.|
Reviews on Trustpilot
The vast majority of customers appear to be extremely satisfied with their provider. On the customer review site Trustpilot, the company has an average rating of 4.9 out of five stars. Of the 3,200 customers that have left reviews, 98% gave the supplier either an 'excellent' or 'great' rating. Only 2% of the customers that gave reviews left a 'bad' review score.
From reading through the PrepayPower reviews, it's apparent that customers are pleased with the high-quality customer service. Customers often mention a specific customer service representative by name, thanking them for quickly helping to sort their query.
I have been dealing with a lady called Ellen who could not be any more helpful. She has helped me very promptly and as I am over 70 and compromised I can’t go out. Having this young lady at the touch of a button to help is an enormous help to people like me. Well done Pre Pay power. And again thank you to Ellen. We need more like Ellen in the world.
Here at Selectra Ireland, we've never seen such positive reviews for any energy supplier before. In addition to the top-notch customer service, the sign-up process has also been rated highly for being quick and uncomplicated.
A few customers expressed dissatisfaction regarding installation dates, as several appointments for installation were canceled at the last minute. This could be a real pain, as you may have arranged for a day off from work to be at home for the appointment. However, the company reached out to the customer and tried to find a solution, which is exactly the kind of customer service you want.
Reviews on Google
On Google, the positive reviews are very similar to those left on Trustpilot. Customers are really satisfied with the service received from its representatives. Showing an average rating of 4.3 out of five stars from over 1,100 customer reviews.
We find a few more negative comments, notably recent comments, on this review website about the providers' high prices.
PrepayPower is the MOST EXPENSIVE provider. Dont get conned by the slippery sales tactics, lures of "free credit" and control over usage. STAY AWAY!!!! they also make it very difficult to leave. I find it hard to believe any of these 5* reviews or do people just have no idea how much they're being ripped off
Don't sign up before checking Selectra's supplier review.
Switching to the wrong supplier could cost you. Call and get the best deal for your home.
Refer a friend to PrepayPower
The company advertises on its website that 93% of its customers would refer them to a friend. To take advantage of this offer, simply follow these easy steps:
- Have your friend call the refer a friend phone number to sign up to PrepayPower.
- Your friend needs to mention your name and the €50 offer at the time of the call.
- Once their meter installation has been completed you’ll each receive a top-up code via sms for €50 each.
- Repeat! There is no limit to the number of friends you can refer, and no limit on the referral credit you could potentially receive.
Contracts last between 12 and 25 months but, be warned that if you have received free credit from the referral offer and exit your contract early, you may also have to pay back some of the credit they gave you, on top of the exit fee.
The company also offers referral incentives to landlords for signing up new tenants. The supplier even has an entire section of its website dedicated to landlords.
How does PrepayPower Work?
PrepayPower, as the name suggests, only offers pay-as-you-go plans (PAYG). For these types of plans to function properly, you need to have a non-credit meter installed as well as have a control system that will allow you to add credit to your meter when you need it.
Therefore, when you sign-up with the provider, the first thing that will happen is to receive the visit of a PrepayPower installer. The installer will place some credit on your meter to get you started as well as give you an overview on how to top up your meter going forward. Below, we break down the instructions to follow for the different top-up methods.
If you want to know how to top up, see our complete PrepayPower Top Up guide.
How to use the PrepayPower keypad
At first glance, you’d be forgiven for thinking that the providers' “Smart” control system looks, well, quite frankly, like an old alarm system.
And at second glance you’d still be right, especially when you compare it to Pinergy and Electric Ireland’s snazzy models.
Functionality-wise, it does what it says on the tin. Each number on the keypad represents a different function, and with 9 different functions, we’re guessing you’ll memorize one or two and then forget the rest. That’s why it might be helpful to note down the numbers for options on a post-it and stick it next to the keypad, or laminate a piece of paper with them on it if you’re feeling especially organized and energetic.
Numbers 1-9 will tell you:
- Your credit left in terms of days (this is an estimate based on the previous week's usage)
- Cost of previous electricity used (by days, weeks, and months)
- Unit rate and units used
- The first five digits of the last powercode you entered
- All the money you’ve ever credited the meter with
- Electricity in kilowatts being used at that moment
- Standing charge repayment rates (if applicable)
- Highest consumption in any 30 minute period over the last 24 hours
- All of the units you’ve used since getting the meter
As you can see there are a lot of useful options. For example, with number 2 you can better budget your energy usage, with number 4 you could check to see whether you have the right top-up receipt, number 6 will tell you how much the dryer is costing you (hint - it’s a lot) if it’s on at that moment, and so on.
It would have been nice to have a more user-friendly appliance, such as one with a touchscreen - and is somewhat of a letdown when “smart” meters that can’t connect up to energy-saving gadgets, such as Smart Plugs or Smart Thermostats.
Prepayment meter problems? Selectra can help!
Call us for help resolving your top-up issues quickly and without hassle.
In contrast to their keypad, the PrepayPower app is sleek and modern with large touch button options. It allows you to make one-off top-ups and also offers a handy auto top-up feature, like Pinergy’s app, where you can set your account to automatically top up once it reaches a certain balance.
Unlike Pinergy’s service, it doesn’t include the option to schedule top-ups which seems like a missed opportunity for such a well-designed app.
By downloading the PrepayPower app, you'll be able to do the following from your smartphone:
- Top up your electricity meter quickly and easily.
- Track the amount and date of your last five top-ups in the 'History' section.
- Hear your PrepayPower Powercode as you type it into the keypad with the 'Speaker Powercode' feature.
- Send top-up Powercodes to family or friends at home by text and/or email using the 'Share' feature.
You can download the app for free from both Google Play (for Android) and the App Store (for iOS). To register on the app, you’ll need to provide the following information:
- Your customer account number (it’s on the front of your top-up card)
- Your mobile number
- Your email address
In Google Play, the PrepayPower app has an average rating of 2.6 out of five stars. In the App Store, it scored 3.4 out of five.
|Google (Android)||★★★☆☆||Easy and handy to top up with the app.|
|Apple (iOS)||★★★★☆||Customers are having difficulties registering.|
Customers who were happy with the app said it was much handier for topping up compared to going to the shops. Many said it gave them peace of mind being able to monitor their usage and top up from abroad when they were away on holidays.
The majority of complaints on both platforms come with the inability to top up. Either the transactions time out, or people can't register at all; the system doesn't recognize their email address, phone number, account number, or something of the sort.
Other complaints are that it can take 24 hours to update the balance on your app. Many customers noted they don’t like this as their home meter shows a different balance and they're left confused as to which is correct. Other customers using the app were unhappy that the €5 top-up action was removed and that sometimes the app doesn’t work for days at a time.
Helpful hint!If your PAYG meter and App are showing different account balances, always go with the balance your meter is displaying.
Customers can also go to the company’s website and register for an online account. To do so, simply click on the ‘Login/Register’ icon in the top right-hand corner of any webpage.
To obtain a PrepayPower login account, you will first need to register and provide the following details:
- Your account number
- Your mobile number
- Your email address
- Your personal details
Once you have registered, you will be able to access your PrepayPower login account and manage the following features:
- Top up your meter
- View past transactions
- Monitor your usage
- Update your profile and contact details
What is the PrepayPower Contact Information?
With the addition of pay-as-you-go gas and now broadband products, PrepayPower now has a wide variety of contact information. To simplify matters and easily find the correct department for your query, visit our dedicated PrepayPower contact detail page.
About PrepayPower Ireland
The company launched in 2009 to give people complete and total control over their electricity costs by offering, exclusively, Pay As You Go (PAYG) tariffs. In 2016, the supplier expanded into the gas market to add gas-only and dual fuel plans to their portfolio.
With more than 160,000 customers, it is now Ireland's largest PAYG energy supplier. Based out of Dublin, the company is proud to be 100% Irish-owned.
The majority of the company shares are owned by the co-founder of Ion Equity, Ulric Kenny. 25% are owned by another Irish entrepreneur, Andrew Collins, who benefitted from his takes in Needahotel.com and 123.ie. The suppliers' Chief Executive Officer, Cathal Fay, is said to own close to 10%.
PrepayPower Fuel mix
Once again, the company did not submit its latest fuel mix figures to the CRU. Therefore, the supplier was assigned the all-island residual mix. The all-island residual mix is when the remaining fuel mix is divided out after the suppliers who did submit their reports are taken out of the equation.
This means that companies who did not submit fuel mix information have all been assigned the fuel mix you can see from the pie chart below, which then may not accurately reflect their actual fuel mix.
This is the only energy provider in Ireland that did not submit its latest fuel mix data to the CRU. They were assigned the fuel mix you can see below.
How do I find my MPRN number with PrepayPower?
You may be asked for an MPRN number by ESB Networks or if you are trying to switch electricity suppliers online.
With most suppliers, it is easy to find as it is located on your bill. With PrepayPower, since there are no bills, it is a little more complex. If the provider has not given you any paper trail with your MPRN number located, you will need to contact them to receive that information.
If all of the above fails, then you can also contact ESB Networks. ESB will have your MPRN number stored in the MPRN database under your current or new address.
How can I get a meter reading with PrepayPower?
To get a meter reading, you simply need to press the number '9' from the PrepayPower keypad. The number that appears is your meter reading. Read all of the numbers from left to right.
Is there Prepay Power Broadband?
Yes, there are Prepay Power broadband plans. Using the same principle as with electricity and gas, you only pay for broadband when and if you need it. Prepaypower charges a day rate for broadband use which is paid through your electricity keypad. Contact them for all of the details. You can also look at some of the plans offered by the other main broadband providers in Ireland which are:
How can I get emergency credit with PrepayPower?
The easiest way to activate the emergency credit is by using their app. The emergency credit activation button is on the home screen of the app.