PrePay Power launched in 2009 to give people complete and total control over their electricity costs. In 2016, the supplier also entered the gas market. Read on to learn about PrePay Power's offers and services so that you can decide if it's the right supplier for your home.
With more than 155,000 customers, PrePay Power is Ireland's largest pay as you go (PAYG) energy supplier. The supplier offers electricity, gas and dual fuel energy plans for prepayment meters. This helps customers to stay in control of their energy expenses.
In the guide, we break down PrePay Power prices and compare them to other suppliers. We also dive into PrePay Power reviews so that you can see what current and former customers how to say about the supplier's service.
PrePay Power Rates & Offers: Are they expensive?
While PAYG electricity and gas can make managing your energy bills easier, the rates do tend to be more expensive than those for credit-meter offers. Let's have a look at PrePay Power rates to see how their offers compare to other PAYG suppliers.
PrePay Power Electricity Rates
PrePay Power has three different electricity offers: Classic, Pay Upfront and Smart Pay.
With the Classic and Smart Pay offer, the installation is free (although it's really included in your Prepayment Service Charge) and will normally take place within a week after signing up. Installing the PAYG meter takes about 40 minutes on average.
With the Pay Upfront offer, you pay €250.00 upfront in exchage for a lower Prepyment Service Charge. We only recommend selecting this offer it’s likely you might need to exit your contract early. Otherwise, you could end up out of pocket as it is more expensive.
In the table below, we compare PrePay Power electricity offers. Calculations are based on an average urban household, which consumes 4,200 kWh of electricity per year, according to the CRU. All prices include VAT.
|Plan||Urban Unit Rate||Annual Standing Charge||Annual PSO Levy||Annual Prepayment Service Charge||Estimated Annual Cost|
|Classic (standard)||19.86c per kWh||€201.40||€88.80||€136.71||€1,261.03|
|Pay Upfront (€250.00 Upfront fee)||19.86c per kWh||€201.40||€88.80||€10.36||€1,384.67|
|Smart Pay||19.86c per kWh||€201.40||€88.80||€171.20||€1,295.51|
So how do these rates compare to other PAYG electricity suppliers? Unfortunately, PrePayPower rates are the most expensive. Unlike PrePayPower, the other prepayment electricity suppliers offer a cashback incentive of either €150 or €100 for new customers. PrePayPower only offers a refer-a-friend incentive for €50.
|Supplier||Best offer||Price per year|
|Electric Ireland||€150 Cashback||€1,084.75|
|Pinergy||40% off from 6pm-10pm||€1,045.63|
Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: November 2020
PrePay Power Gas Rates
PrePay Power gas offers include just one option. Gas rates are the same for all customers, no matter the location.
In addition to the unit rate, standing charge and prepayment service charge, gas plans also include a Carbon Tax. This tax is the same with all gas suppliers at 0.535c per kWh. The average household that consumes 11,000 kWh of gas annually would spend €58.85 per year on the Carbon Tax.
|Gas Unit Rate||5.37c per kWh|
|Standing Charge||€113.13 per year|
|Prepayment Service Charge||€73.80 per year|
|Carbon Tax||0.535c per kWh|
|Estimated Annual Spend||€835.93|
The other PAYG gas supplier is Flogas. Flogas' cheapest gas offer for PAYG meters would cost the average urban household €875.97. That's around €40 more per year than the offer with PrePayPower.
Is PrePayPower cheaper than Electric Ireland?
PrePayPower is currently more expensive than Electric Ireland for PAYG electricity. The cheapest PrePayPower offer would cost the average urban household €1,261.03 per year. The cheapest PAYG electricity offer with Electric Ireland would cost the same household €1,084.75 per year. Therefore, PrePayPower is more than €175 more expensive per year for the average household!
PrePay Power Exit Fees
The money that PrePayEnergy spend on installing your meter (as part of the free installation offer) is actually included in the prepayment service charge. Unlike with other PAYG providers, PrePay Power also gives you the option to pay an upfront installation charge in order to get reduced service charges.
The upfront payment option charges €250 for the installation. Your daily service charge would then be reduced from 37.5c to just 2.8c per day.
The payment option you choose also affects your exit fee. If you opt for the "free" installation, you’ll pay a termination fee of €11.25 per month remaining in your contract. If you choose to pay the upfront fee of €250, your exit fee will be just €0.85 per month remaining.
If we grab our calculators, we can see that unless we exit early, paying upfront means that we’ll initially spend €250 but only save €123.53 over 12 months on service charges. Therefore, we really don’t recommend paying upfront unless you think you’re going to switch early - and we don’t advise switching early at all, given the other charges you could incur (see below).
PAYG customers do not pay simple exit fees, unfortunately, when compared to the standard €50 exit fee charged by traditional billing suppliers, apart from PAYG gas which is still a €50 exit fee with PrePayEnergy. The breakdown for leaving PrePayPower PAYG electricity would be:
|€50||Meter removal fee.|
|€30-40||Standing charge to end of term (max six months, urban or rural).|
|€135||Meter replacement charge (refundable on recovery of the meter).|
|€50||Keypad replacement charge (refundable on recovery of the keypad).|
|€11.25||"Free" installation customers, per month remaining.|
|€0.85||Pay upfront installation (€250) customers, per month remaining.|
Sound confusing? It sure is, and it could definitely dissuade you from exiting a contract early. Have a look at our table below to see some examples we've calculated of the fees you could be charged (excluding refundable charges) for an early exit from PrePayEnergy electricity PAYG. Note that urban exit fees tend to be cheaper than rural exit fees, hence the two total exit fee figures
|Exit period||"Free" installation||Pay upfront installation|
|Exit after 1 month (11 months left)||Meter removal fee: €50 Standing charge: €30-€40 Penalties: €123.75 Total exit fee: €205.76-€215.76||Meter removal fee: €50 Standing charge: €30-€40 Penalties: €9.35 Total exit fee: €89.35-€99.35|
|Exit after 11 months (1 month left)||Meter removal fee: €50 Standing charge: €6 -€7 Penalties: €11.25 Total exit fee: €67.25-€68.25||Meter removal fee: €50 Standing charge: €6-€7 Penalties: €0.85 Total exit fee: €56.85-€57.85|
The lesson to be learnt? Don’t switch to PAYG with PrePayEnergy unless you are 100% certain, and don’t exit your electricity contract early unless you’ve calculated the costs and you’ll still come out saving money, just wait your contract out and then switch if you find a better offer.
For more information on service charges and fees for exiting after your initial contract, check out PrePayPower's schedule of service charges
PrePay Power Reviews: What do customers say?
The vast majority of PrePayPower’s customers appear to be extremely satisfied with their provider. On customer review site Trustpilot, PrePayPower has an average rating of 4.8 out of five stars. Of the nearly 2,000 customers that have left PrePayPower reviews, 94% gave the supplier either an 'excellent' or 'great' rating. Only 4% of the customers that gave reviews left PrePayPower a 'bad' review score.
From reading through the PrePayPower reviews, it's apparent that customers are pleased with the high-quality of customer service. Customers often mention a specific customer service representative by name, thanking them for quickly helping to sort their query.
I have been dealing with a lady called Ellen who could not be any more helpful. She has helped me very promptly and as I am over 70 and compromised I can’t go out. Having this young lady at the touch of a button to help is an enormous help to people like me. Well done Pre Pay power. And again thank you to Ellen. We need more like Ellen in the world.
Here at Selectra Ireland, we've actually never seen such positive reviews for any energy supplier before. In addition to the top-notch customer service, the sign-up process has also been rated highly for being quick and uncomplicated.
A few customers expressed dissatisfaction with PrePayPower regarding installation dates, as several appointments for installation were cancelled at the last minute. This could be a real pain, as you may have arranged for a day off from work in order to be at home for the appointment. However, PrePayPower reached out to the customer and tried to find a solution, which is exactly the kind of customer service you want.
Using the PrePay Power keypad
At first glance, you’d be forgiven for thinking that PrePayPower’s “Smart” control system looks, well, quite frankly, like an old alarm system.
Functionality wise, it does what it says on the tin. Each number on the keypad represents a different function, and with 9 different functions, we’re guessing you’ll memorize one or two and then forget the rest. That’s why it might be helpful to note down the numbers for options on a post-it and stick it next to the keypad, or laminate a piece of paper with them on it if you’re feeling especially organized and energetic.
Numbers 1-9 will tell you:
- Your credit left in terms of days (this is estimated from the previous week's usage)
- Cost of previous electricity used (by days, weeks, and months)
- Unit rate and units used
- The first five digits of the last powercode you entered
- All the money you’ve ever credited the meter with
- Electricity in kilowatts being used at that moment
- Standing charge repayment rates (if applicable)
- Highest consumption in any 30 minute period over the last 24 hours
- All of the units you’ve used since getting the meter
As you can see there are a lot of useful options. For example, with number 2 you can better budget your energy usage, with number 4 you could check to see whether you have the right top-up receipt, number 6 will tell you how much the dryer is actually costing you (hint - it’s a lot) if it’s on at that moment, and so on.
It would have been nice to have a more user-friendly appliance, such as one with a touchscreen - and somewhat of a letdown when “smart” meters that don’t have the ability to connect up to energy-saving gadgets, such as Smart Plugs or Smart Thermostats.
PrePay Power Emergency Credit
As with all other Irish PAYG providers, PrePayPower provides emergency credit and friendly credit. If your balance goes down to €3 (it’s €2 with Pinergy), you’ll be given the option of €10 emergency credit.
Once the low credit warning sounds, you’ll need to press the “0” and “#” buttons to turn off the alarm and activate emergency credit, which will be deducted from your next top-up.
The PrePay Power friendly credit offering is similar to with other PAYG energy suppliers. You won’t be cut off during the following times:
- Between 4 p.m. and 9 a.m. in Winter
- Between 5 p.m. and 10 a.m. in Summer
- At the weekends
- On the 25th, 26th, 27th and 31st of December
- On the 1st of January
If you’re away from your home for any amount of time remember that you’ll need enough credit on your meter to cover the standing charge and any electrical items such as your fridge or freezer may use (unplug everything unnecessary before leaving, beware of any electricity “vampires” you may have lurking in your home!).
For help with any other top-up queries, head to our handy PrePayPower Top Up guide.
PrePay Power Contact Number
If you're looking to get in touch with PrePay Power about your energy supply, the first thing you'll want to find is the PrePay Power contact phone number. PrePayPower has a range of contact numbers available to the general public. You can find the PrePay Power contact numbers listed in the table below.
|Customer Service||0818 323 920|
|Top Up||1890 987 739|
|Refer a Friend||1800 844 481|
|Installation||0818 323 919|
|Moving Home||1800 844 784|
|Sales||1800 910 010 or 021 235 5909|
|Landlord Sales||1890 989 526|
You can also reach out to PrePayPower via Facebook or by sending a letter to the following address: PrePayPower, Paramount Court, Corrig Road, Sandyford Industrial Estate, Dublin 18, Ireland.
If you prefer to contact PrePayPower online, you can fill out the online contact form or the PrePayPower website or contact the supplier on Facebook. You can also send an email to one of the following email addresses, depending on your query.
|Query type||Email address|
|To email@example.com (Refer a Friend Bonus)|
PrePay Power App
By downloading the PrePay Power app, you'll be able to do the following from your smartphone:
- Top up your electricity meter quickly and easily
- Track the amount and date of your last five top ups in the 'History' section.
- Hear your PrePayPower Powercode as you type it into the keypad with the 'Speaker Powercode' feature.
- Send top-up Powercodes to family or friends at home by text and/or email using the 'Share' feature.
The PrePay Power app can be downloaded for free from both Google Play (for Android) and the App Store (for iOS). In Google Play, the PrePay Power app has an average rating of 4.5 out of five stars. In the App Store, it scored 3.7 out of five.
Google Play rating: ⭐⭐⭐⭐
iTunes app store: ⭐⭐⭐⭐
In contrast to PrePayPower's Keypad, PrePayPower’s App is sleek and modern with large touch buttons options. You can use the app to top up, view your spending history, and even share top-up codes with your nearest and dearest (or your housemates). They also have a really nifty “Speak Powercode” function which says aloud what numbers you’re entering as you enter the code, so you’ll quickly hear if you’ve accidentally nudged the wrong key.
To register on the app, you’ll need to provide the following information:
- Your customer account number (it’s on the front of your top-up card)
- Your mobile number
- Your email address
PrePayPower’s App allows you to make one-off top-ups and also offers a handy auto top-up feature, like Pinergy’s, where you can set your account to automatically top up once it reaches a certain balance. Unlike Pinergy’s service, it doesn’t include the option to schedule top-ups which seems like a missed opportunity for such a well-designed app.
It takes 24 hours to update the balance on your app. Many customers noted they really don’t like as their home meter shows a different balance and they're left confused as to which is correct. Customers using the app were unhappy that the €5 top-up action was removed and that sometimes the app doesn’t work for days at a time.
Helpful hint!If your PAYG meter and App are showing different account balances, always go with the balance your meter is displaying.
Customers who were happy with the PrePay Power app said it was much handier for topping up compared to going to the shops. Many said it gave them peace of mind being able to monitor their usage and top up from abroad when they were away on holidays.
Refer a friend to PrePay Power
PrePayPower advertises on its website that 93% of its customers would refer them to a friend. To take advantage of this offer, your friend needs to call the refer a friend phone number to sign up, and mention your name and the €50 offer. Once their installation has been completed you’ll both receive top up codes via sms for €50 each. There is no limit to the amount of friends you can refer, and no limit on the referral credit you could potentially receive.
PrePayPower contracts last between 12 and 25 months but be warned that if you have received free credit from the referral offer and exit your contract early, you may also have to pay back some of the credit they gave you, on top of the exit fee.
PrePayPower also offers referral incentives to landlords for signing up new tenants. In fact, the supplier even has an entire section of its website dedicated to landlords.
PrePay Power did not submit their latest fuel mix figures to the CRU. Therefore, the supplier was assigned the all-island residual mix. The all-island residual mix is when the remaining fuel mix is divided out after the suppliers who did submit their reports are taken out of the equation. This means that companies who did not submit fuel mix information have all been assigned the fuel mix you can see from the pie chart below, which then may not accurately reflect their actual fuel mix.