As of November 2024, PrepayPower are offering an annual estimated bill of €1,878 on thier standard, 24hr urban pay as you go meter. You can contact PrepayPower on 1800 911 977, Monday to Friday, 8am to 9pm, Saturday's, 9am to 7pm, and Sunday's, 10am to 6pm. Get all the information including prices, contact details, reviews and more in our complete guide to PrepayPower Ireland.
PrepayPower Rates and Offers
While PAYG electricity and gas can make managing your energy bills easier, the rates do tend to be more expensive than the average annual electricity bill.
Let's look at PrepayPower rates and see how their offers compare to other PAYG suppliers.
Prepay Power Electricity Rates
They have three different electricity offers:
- Standard
- Time of Use Tariff
- Smart Pay
The standard tariff is similar to a 24hr standard tariff where customers pay the same unit rate no matter what time of day it is.
With the Time of Use tariff offer, you pay a different tariff depending on the time of day you use your electricity. This can be favourable for homes with electric storage heaters or if you consume a lot of electricity during off-peak hours.
💳 Standard Prepay Tariffs
Urban Meter
Urban 24hr
- Unit Rate: 33.62c /kWh
- Standing Charge: €343.62
- Prepay Charge: €131.65
- EAB: €1,929.38
Urban Nightsaver
- Day Rate: 37.22c /kWh
- Night Rate: 18.38c /kWh
- Standing Charge: €457.54
- Prepay Charge: €131.65
- EAB: €1,799.06
Rural Meter
Rural 24hr
- Unit Rate: 33.62c /kWh
- Standing Charge: €449.06
- Prepay Charge: €131.65
- EAB: €2,034.81
Rural Nightsaver
- Day Rate: 37.22c /kWh
- Night Rate: 18.38c /kWh
- Standing Charge: €541.47
- Prepay Charge: €131.65
- EAB: €1,882.99
Last updated: November 2024
EAB calculated based on average electricity usage (4,2000 kWh) with VAT and PSO Levy included.
PrepayPower now offer smart meter tariffs which allow homeowners to better track their energy usage. Customers can also avail of the lower unit rate at off-peak times.
💡 Smart Meter Tariffs
Time of Use Tariffs
Urban Smart Meter
- Day Rate: 41.79c /kWh
- Night Rate: 37.19c /kWh
- Peak Rate: 19.28c /kWh
- Standing Charge: €343.62
- Prepay Charge: €164.86
- EAB: €2,061
Rural Smart Meter
- Day Rate: 41.79c /kWh
- Night Rate: 37.19c /kWh
- Peak Rate: 19.28c /kWh
- Standing Charge: €449.06
- Prepay Charge: €164.86
- EAB: €2,166.77
Last updated: November 2024
EAB calculated based on average electricity usage (4,200 kWh) with VAT and PSO Levy included.
All of these plans come with extra fees should you need to cancel your contract early.
PrepayPower Gas
In addition to offering pay as you go electricity tariffs, PrepayPower also offer pay as you go gas tariffs. These tariffs work in the same as the electricity tariffs and are subject to the same conditions and exit fees.
🔥 Gas Only Tariffs
PAYG Gas Tariff
- Unit Rate: 11.34c /kWh
- Standing Charge: €157.39
- Prepay Charge: €71.07
- Carbon Tax: 0.956c /kWh
- EAB: €1,475.43
Last updated: November 2024
EAB calculated based on average gas usage (11,000 kWh) with VAT and Carbon Tax included.
How Do PrepayPower Compare to Other PAYG Providers?
PrepayPower rates are the cheapest for electricity among the providers who offer pay as you go electrcity such as Pinergy and Electric Ireland.
However, an estimaed annual bill of €1,878 is still well above the annual average of €1,374 across all providers, meaning that pay as you go electrcity is still the most expensive option for homeowners.
Supplier | Best Offer | Price per year |
|---|---|---|
.png){kind=logo} Contact Details | Standard | €1,853.07 |
.png){kind=logo} Contact Details | Smarter Prepay Electricity | €1,883.93 |
.png){kind=logo} Contact Details | Standard | €2,043.98 |
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*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a PAYG meter. All discounts and cashback have been applied.
Last updated: November 2024
Carbon Tax From 1st May 2024, the tax for natural gas is €56 per tonne of carbon dioxide (CO2) emitted. All gas suppliers must apply the carbon tax to customer’s bills. You’ll see the carbon tax rate on your bill as 0.01013 cent/kWh (0.01104 cent/kWh incl. VAT).
Are There Other PrepayPower Fees?
In addition to the standard exit fee charged by most energy providers, PrepayPower also have fees for other services that may be necessary while in contract with the provider.
The table below outlines these additional fees:
Fee | Reason |
|---|---|
€10 | Customer card replacement charge. |
€50 | Meter removal fee. |
€50 | Keypad replacement charge (refundable on recovery of the keypad). |
€50 | Call out fee (for appointments between 8 am and 6 pm). |
€135 | Meter replacement charge (refundable on recovery of the meter). |
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PrepayPower Reviews: What Do Customers Say?
To determine if PrepayPower Ireland is any good, we look at the two main customer review websites and see the results.
PrepayPower Ireland Reviews
Reviewer | Rating | Details |
|---|---|---|
Trustpilot | ⭐ ⭐ ⭐ ⭐ ⭐ | Customers highlight the quality in customer service. |
⭐ ⭐ ⭐ ⭐ | Positive comments about the helpful staff. |
What Are the PrepayPower Reviews on Trustpilot Like?
The vast majority of customers appear to be extremely satisfied with their provider. On the customer review site Trustpilot, the company has an average rating of 4.8 out of five stars.
Of the 7,348 customers that have left reviews, 96% gave the supplier either an 'excellent' or 'great' rating. Only 3% of the customers that gave reviews left a 'bad' review score.
From reading through the PrepayPower reviews, it's apparent that customers are pleased with the high-quality customer service. Customers often mention a specific customer service representative by name, thanking them for quickly helping to sort their query.
I was speaking with Phoebe this evening in prepay power and I found her extremely helpful and a pleasure to deal with , makes such a difference when u can get to actually speak to someone and the can help with the issue your having, thank you
Many of the customers who left negative reviews were in realtion to pricing and billing issues. Many felt they were being overcharged compared to other pay as you providers.
Very very very bad electricity supplier in ireland. I was paying around 50 euros each weak by using baisic electricity consumption. Previously i was using electric Ireland, which i have to pay only 90-100 euros in 2 months. Ridiculous
What Are the PrepayPower Reviews on Google Like?
On Google, the positive reviews are very similar to those left on Trustpilot.
Customers are really satisfied with the service received from its representatives. Showing an average rating of 4.5 out of five stars from over 3,686 customer reviews.
We find a few more negative comments, notably recent comments, on this review website about the providers' high prices.
PrepayPower is the MOST EXPENSIVE provider. Dont get conned by the slippery sales tactics, lures of "free credit" and control over usage. STAY AWAY!!!! they also make it very difficult to leave. I find it hard to believe any of these 5* reviews or do people just have no idea how much they're being ripped off
To read more about PrepayPower and what their customers have to say, take a look at our review page.
How Does PrepayPower Work?
PrepayPower, as the name suggests, only offers pay-as-you-go plans (PAYG).
For these types of plans to function properly, you need to have a non-credit meter installed as well as have a control system that will allow you to add credit to your meter when you need it.
Therefore, when you sign-up with the provider, the first thing that will happen is to receive the visit of a PrepayPower installer.
The installer will place some credit on your meter to get you started as well as give you an overview on how to top up your meter going forward. Below, we break down the instructions to follow for the different top-up methods.
If you want to know how to top up, see our complete PrepayPower Top Up guide.
How Can I Use the PrepayPower Keypad?
As part of your PrepayPower contract, a keypad controlloer will be installed in your home. Each number on the keypad represents a different function, with 9 different functions overall.
Given the range of numbers and functions, we recommend making a note of the most common functions you use and keeping it close to your meter.
Numbers 1-9 will tell you:
- Your credit left in terms of days (this is an estimate based on the previous week's usage)
- Cost of previous electricity used (by days, weeks, and months)
- Unit rate and units used
- The first five digits of the last powercode you entered
- All the money you’ve ever credited the meter with
- Electricity in kilowatts being used at that moment
- Standing charge repayment rates (if applicable)
- Highest consumption in any 30-minute period over the last 24 hours
- All of the units you’ve used since getting the meter
As you can see there are a lot of useful options.
For example, with number 2 you can better budget your energy usage, with number 4 you could check to see whether you have the right top-up receipt, and number 6 will tell you how much the dryer is costing you, etc.
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Are There Additional PrepayPower Services?
PrepayPower also offer a mobile app and online login web portal. These are designed to give customers greater insight into how they are using the service, along with additional features to help manage your account etc.
PrepayPower App
In contrast to their keypad, the PrepayPower app is sleek and modern with large touch button options.
It allows you to make one-off top-ups and also offers a handy auto top-up feature, like Pinergy’s app, where you can set your account to automatically top up once it reaches a certain balance.
Unlike Pinergy’s service, it doesn’t include the option to schedule top-ups which seems like a missed opportunity for such a well-designed app.
By downloading the PrepayPower app, you'll be able to do the following from your smartphone:
- Top up your electricity meter quickly and easily.
- Track the amount and date of your last five top-ups in the 'History' section.
- Hear your PrepayPower Powercode as you type it into the keypad with the 'Speaker Powercode' feature.
- Send top-up Powercodes to family or friends at home by text and/or email using the 'Share' feature.
You can download the app for free from both Google Play (for Android) and the App Store (for iOS). To register on the app, you’ll need to provide the following information:
- Your customer account number (it’s on the front of your top-up card)
- Your mobile number
- Your email address
PrepayPower Login
Customers can also go to the company’s website and register for an online account. To do so, simply click on the ‘Login/Register’ icon in the top right-hand corner of any webpage.
To obtain a PrepayPower login account, you will first need to register and provide the following details:
- Your account number
- Your mobile number
- Your email address
- Your personal details
Once you have registered, you will be able to access your PrepayPower login account and manage the following features:
- Top up your meter
- View past transactions
- Monitor your usage
- Update your profile and contact details
What Is the PrepayPower Contact Information?
Below you'll find the main contact details for PrepayPower including their phone number and email address.
For more contact information about the provider, you can visit our dedicated PrepayPower contact detail page.
| Contact | Phone Number / Address | Opening Hours |
|---|---|---|
| Phone Number | 1800 911 977 | Monday to Friday: 8 am to 9 pm Saturday: 9 am to 7 pm Sunday: 10 am to 6 pm |
| Sign Up Email | [email protected] | N/A |
What is PrepayPower's Fuel Mix?
All energy providers in Ireland are required to provide information on where they source their energy.
Known as a fuel mix, it allows customers to know exactly where their electricity is coming from including what percentage is generated by fossil fuels, and what percentage comes from renewable energy.
Like with many energy providers, PrepayPower are aiming to increse the percentage of renewables that are used to source their electricity.
Below you can find information on where PrepayPower source thier energy as per thier own website, 2022.
Source: PrepayPower
Last Updated: 01/07/2024
PrepayPower FAQs
How Do I Find My Mprn Number With PrepayPower?
You may be asked for an MPRN number by ESB Networks or if you are trying to switch electricity suppliers online.
With most suppliers, it is easy to find as it is located on your bill. With PrepayPower, since there are no bills, it is a little more complex. If the provider has not given you any paper trail with your MPRN number located, you will need to contact them to receive that information.
If all of the above fails, then you can also contact ESB Networks. ESB will have your MPRN number stored in the MPRN database under your current or new address.
How Can I Get a Meter Reading With PrepayPower?
To get a meter reading, you simply need to press the number '9' from the PrepayPower keypad. The number that appears is your meter reading. Read all of the numbers from left to right.
Are There PrepayPower Broadband Offers?
Yes, there are Prepay Power broadband plans. Using the same principle as with electricity and gas, you only pay for broadband when and if you need it. Prepaypower charges a day rate for broadband use which is paid through your electricity keypad. Contact them for all of the details.
How Can I Get Emergency Credit With Prepaypower?
The easiest way to activate the emergency credit is by using their app. The emergency credit activation button is on the home screen of the app.
Read more about PrepayPower
PrepayPower: Contact Numbers and Email 2024
How to Top Up with PrepayPower