Contact Virgin Media customer care on (01) 245 8000 open Mon-Fri 9am to 6pm! Virgin Media is the second largest broadband provider in Ireland. Find out more about their prices, contacts and latest deals in our Virgin Media guide!
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What Are the Virgin Media Broadband Plans?
The provider offers four broadband packages and, to top it off, the company received the Ookla fastest broadband network award for the fifth year in a row. Contrary to most broadband providers in Ireland, Virgin Media Broadband plans do not come with any phone line. We summarise the details for all four of their Broadband Plans in the table below.
| Package | Price | Broadband Features | Other Features | Contract Length |
|---|---|---|---|---|
| 500 Mb Broadband | €35 a month for 12 months | Speeds up to 500 Mb Unlimited usage HD streaming | Connect up to 50 devices at a time Parental Controls Included | 12 month contract |
| 1 Gb Broadband (12 month contract) | €45 a month for 12 months | Speeds up to 1 Gb Unlimited usage HD streaming on multiple devices | WiFi guarantee included | 12 months |
| 1 Gb Broadband (24 month contract) | €50 a month for 24 months | Speeds up to 1 Gb Unlimited usage HD streaming on multiple devices | WiFi guarantee included | 24 months |
Does Virgin Provide Services for Businesses?
Yes, there is a branch dedicated to only providing services to businesses, the aptly named Virgin Media Business. To tailor the services to the various businesses, the company has divided its offers into four categories.
- Small business (1-20 employees)
- Medium business (20-250 employees)
- Enterprise (250+ employees)
- Public Sector (Education, Government, Healthcare, Emergency Services & Local Authorities)
No matter the type of business you have, Virgin Media Business services can offer you the following:
- Broadband and Cloud voice line
- WiFi
- Business mobile
- TV services
- Homeworker Broadband
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What Are the Virgin Media Mobile Plans?
Like many mobile providers in Ireland, you can get a free phone if you commit to one of their long-term contracts. If you already have a mobile phone and are looking for the best Virgin Media Mobile SIM-Only Plan option, we break down these options for you in the table below.
| Plan | Minutes | Text / SMS | Data | Price | Contract Duration |
|---|---|---|---|---|---|
| Unlimited Virgin Mobile Plan | Unlimited | Unlimited | Unlimited EU Roaming: 23 Gb | €20 per month €25 per month after 12 months | 30-day rolling |
Once again, the provider offers a lot of flexibility in their mobile plans with 30-day rolling contracts rather than long-term contracts.
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What Are the Virgin Media TV Packages?
The supplier’s TV service is currently the largest digital cable TV provider in the Republic of Ireland. Virgin Media TV (Virgin Media Player) is fully interactive. There are currently three plans available for Virgin Media TV, but they are only available as part of a bundle. We outline the details of each Bundle plan in the table below.
| Package | Price | Broadband Features | TV Features | Phone Features | Contract Length |
|---|---|---|---|---|---|
| 500Mb Broadband + Loaded TV | €50 a month for 12 months | 500Mb speed Totally unlimited downloads Free activation worth €50 | 100+ channels All NEW Streaming TV Box | Not specified | 12 month contract |
| 1Gb Broadband + Loaded TV (12 month contract) | €60 a month for 12 months | 1Gb speed Totally unlimited downloads Free activation worth up to €50 | 100+ channels All NEW Streaming TV Box | WiFi guarantee included | 12 months |
| 1Gb Broadband + Loaded TV (24 month contract) | €65 a month for 24 months | 1Gb speed Totally unlimited downloads Free activation worth up to €50 | 100+ channels All NEW Streaming TV Box | WiFi guarantee included | 24 months |
Wondering what is on TV tonight? Head to our Virgin Media TV guide to see all of the upcoming programs available.
What Are the Virgin Media Smart Home Packages?
Virgin's Smart Home products are only available to Virgin Media Broadband customers. There is a wide range of products available designed to make your home living more comfortable with such products as smart thermostats, audio speakers, dimmable light bulbs, and much more.
Here are a few popular examples of the products available to Virgin Media Broadband customers under the Smart Home initiative:
- Entertainment
Get the Google Nest Hub, Google Mini, and Google Chromecast for €12.50 per month.
- Home Automation
This plan includes the Google Nest Hub, Nest Indoor/Outdoor Camera, three multi-colour light bulbs, and two link smart plugs for €30 per month.
- Complete
This plan includes the Google Nest Hub, Nest Indoor/Outdoor Camera, Nest Mini, Nest Doorbell, three multi-colour light bulbs, two link smart plugs, and the Smart Home Tech Set-up for €47.50 per month.
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What Are the Virgin Media Ireland Reviews Like?
Virgin Media Ireland has a scores 1.3 out of 5 stars on the website Trustpilot in terms of customer reviews. This is the average from a relatively small sample of 284 reviews when you consider the company's size and importance in Ireland. Of the reviews left by Virgin customers, 88% judged them as “Bad” or "Poor" on Trustpilot.
Read More in Our Virgin Media Reviews Guide!
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What Are the Virgin Media Contact Details?
Contacting Virgin Media appears to be a relatively straightforward task, with only a few Virgin Media contact options available. You can check out the choices below to make sure you don’t waste time being transferred between departments. For a more detailed range of options, check out our dedicated Virgin Media contact guide page.
Virgin Media Ireland Contact Numbers
| Existing Customers | 01 2458000 (landline) or 1908 (mobile) Mon-Sat 9 am to 6 pm |
| New customers and enquiries | 1800 940 070 Mon-Sat 9 am to 6 pm |
| In-person at a Virgin Media Store | Virgin Media Store Locator |
| Accessibility contact form | Register accessibility preferences |
| Complaint contact form | Register a Virgin Media complaint |
| Postal Address | Virgin Media Ireland Limerick Enterprise Development Park Roxboro Road Limerick |
Need further advice or to talk to a regulatory body? Comreg assists with complaint escalations and can provide advice about your consumer rights, and supplier obligations.
Alternatively, you can always use their online chat or try via its social media channels, Facebook, Twitter, or Instagram. These contact avenues tend to receive a quicker response than any other communication means.
Virgin Media Ireland Frequently Asked Questions
How do I cancel Virgin Media Ireland?
You can cancel your Virgin Media Ireland contract by providing a minimum of one month's notice by contacting them by phone or by post. If you end the contract during your minimum contract term, then cancellation charges will apply. On the other hand, if you are within your 14-day cooling-off period, you can cancel for free without having to give any reason.
Who Is Virgin Media?
The company had its beginnings in the UK when NTL and Telewest merged in 2006 to form NTL: Telewest. In the same year, NTL: Telewest then purchased Virgin Mobile UK and signed a deal with Richard Branson to license the Virgin brand for the business. The company then rebranded and launched as Virgin Media in 2007.
Who owns Virgin Media Ireland?
Although many people associate the Virgin brand with Richard Branson and assume that he also owns Virgin Media, that is not in fact true. Richard Branson is the licence holder of the Virgin brand but keeps just a 10.7% share of Virgin Media.
What is My Virgin Media Login?
'My Virgin Media' is the name given to the online account login for Virgin Media Ireland. You will first need to register for an account online by providing your email address and your Virgin Media account details. The handy thing about having a My Virgin Media login account is that you can see all your accounts and payment information in one place. From your My Virgin Media login account, you will be able to manage several features...
How do I install Virgin Media Player on a Smart TV?
Here are five easy steps to install Virgin Media Player in Ireland on any Smart TV:
- Launch the menu from your Smart TV
- Select "Apps" from the menu
- Search for the Virgin Media Player App
- Select "Add app" to install the Virgin Media Player App on your Smart TV menu
- Open the app from your Smart TV menu and watch the content on your TV
How can I cast Virgin Media Player in Ireland?
The easiest way to cast Virgin Media Player is to complete the following steps:
- Open Google Chrome from the device you will connect to a different screen.
- Open the settings in Chrome by clicking on the three dots in the top right-hand corner of the menu bar.
- Click on 'Cast'.
- Next, select 'Cast Desktop'.
- Once that has been completed, simply open the Virgin Media Go App from the device and the content will appear on the other screen you have chosen to connect to.
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Virgin Media Ireland
Can I Get Virgin Media Player Ireland on My TV?
My Virgin Media Login: How Can I Find My Virgin Media Login?
What Are Virgin Media's One, Two and Three Channels?
Virgin Media TV Guide Ireland: What's On and How To Watch
Virgin Media Contact Details: How To Get In Touch