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Virgin Media Broadband, TV & Mobile Deals & Support

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Virgin Media exploded onto the Irish mobile scene several years ago and now offers broadband, mobile handsets, sim cards, landline, and TV streaming, as well as several attractive packages and bundles. But who is the company, and is it worth switching to them for your broadband needs? Find out as we take an in-depth look at Virgin Media Ireland and its offers.

Virgin Media Broadband Synopsis
Product types: Broadband, mobile, phone, and TV  International provider
Customers: 993,700  Good bundle products
Connection Type: Cable fibre  Poor customer reviews

About Virgin Media

A gold world globe with broadband connection points on it

The company had its beginnings in the UK when NTL and Telewest merged in 2006 to form NTL: Telewest. In the same year, NTL: Telewest then purchased Virgin Mobile UK and signed a deal with Richard Branson to licence the Virgin brand for the business. The company then rebranded and launched as Virgin Media in 2007.

Since 2013, Virgin Media has been part of the world’s largest TV and broadband company, Liberty Global plc. If you haven’t heard of Liberty Global, that’s probably because it offers its services under local brand names, but make no mistake, with over 22 million customers in Europe, they are a force to be reckoned with.

Who owns Virgin Media Ireland?

Although many people associate the Virgin brand with Richard Branson and assume that he also owns Virgin Media, that is not in fact true. Richard Branson is the license holder of the Virgin brand but keeps just a 10.7% share of Virgin Media.

About Virgin Media Ireland

Today Virgin Media is one of the largest landline service providers in Ireland. Liberty Global bought NTL Ireland in 2005, thereafter trading under the name UPC. In 2006, Chorus joined NTL to form Chorus NTL, later renamed Chorus i.e. and then UPC Ireland.

In 2015, UPC Ireland bought out the TV3 group for the princely sum of €80 million and rebranded soon after in October 2015 to Virgin Media Ireland, and replacing the original TV3 channels with Virgin Media One, Two and Three.

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Virgin Media Broadband, Mobile & TV Deals

A gold ethernet cable plug

As one of the telecom market leaders in Ireland, you would expect a complete offering from Virgin Media, and they don’t disappoint. The range of products you can buy or contract from them includes:

  1. Broadband
  2. Mobile
  3. TV packages
  4. Bundles
  5. Smart home products

We explore each of these Virgin Media Ireland offers below.

Virgin Media Broadband Plans

The provider offers four broadband packages and, to top it off, the company received the Ookla fastest broadband network award for the fifth year in a row.

Contrary to most broadband providers in Ireland, Virgin Media Broadband plans do not come with any phone line. We summarize the details for all four of their Broadband Plans in the table below.

Virgin Media Broadband Prices and Inclusions
Package Price Broadband Features Other Features Contract Length
Home Broadband

€39 per month
€50 one-time installation fee

Speeds up to 250 Mb
Unlimited data

Connect up to 50 devices at a time
€60 per month after first 12 months

12 months
Home Broadband

€50 per month
€50 one-time installation fee

Speeds up to 500 Mb
Unlimited data

Connect up to 50 devices at a time
Parental Controls Included
€71 per month after first 12 months

12 months
Home Broadband

€64 per month
€50 one-time installation fee

Speeds up to 1 Gb
Unlimited data

Connect up to 50 devices at a time
Multi-device HD streaming
€85 per month after first 12 months

12 months
Freedom Broadband

€60 per month
€50 one-time installation fee

Speeds up to 250 Mb
Unlimited data

Parental Controls Included
A €30 equipment activation fee applies

30-day rolling contract

Although expensive, their Freedom Broadband 30-day rolling contract can be very useful. Those who would like to just test Virgin Media Broadband before committing to a long-term contract, or for those who are in temporary housing situations like students.

All four Virgin Media Broadband Plans come with the required equipment. Be sure to keep this in good standing order, as you will be asked to return the equipment whenever you decide to end their services. If you fail to return the equipment, you will be subject to a non-refundable equipment charge of €150.

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You can also add extras to any of these broadband plans for a discounted price. The Virgin Media Broadband add-ons are:

  1. Virgin Media Home Phone
  2. Virgin Media TV

Head to our Virgin Media TV section below for more details on this add-on product.

Even though none of the Broadband Plans come with a landline included, the company offers some choices in their Home Phone plans. We break down these Virgin Media Home Phone add-on options in the table below.

Plans Plan Features Price Contract Length
World Talk Free calls to local, national, and Irish mobile numbers.
400 anytime minutes per month to fixed landline numbers in 22 international destinations
Includes USA & Canadian mobile numbers.
€3 per month 30-day rolling
World Unlimited Talk Unlimited free calls to local, national, and Irish mobile numbers.
Unlimited calls fixed landline and mobile numbers in 22 international destinations
Excludes calls to premium rate, SMS & non-geographic numbers.
€5 per month 30-day rolling

*Supported countries for phone plans: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Greece, Italy, Liechtenstein, Luxemburg, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

Virgin Media Mobile Plans

Mobile with Sim card

Many people may not be aware of the fact that Virgin was the first company to launch a virtual mobile network. The advantages of being with a mobile virtual network operator typically are that it can offer you significantly lower prices, as it doesn’t need to recoup any initial investment in infrastructure.

Like many mobile providers in Ireland, you can get a free phone if you commit to one of their long-term contracts. There are too many types of phones available on the market for us to list them here. We would suggest you visit your nearest Virgin Media shop if you are in the market for a new phone. If you already have a mobile phone and are looking for the best Virgin Media Mobile SIM-Only Plan option, we break down these options for you in the table below.

Plan Minutes Text / SMS Data Price Contract Duration
Virgin Mobile 5GB 500 500 5 Gb
EU Roaming:
5 Gb
€15 per month 30-day rolling
Unlimited Virgin Mobile Plan Unlimited Unlimited Unlimited
EU Roaming:
16.3 Gb
€5 per month
€25 per month after 5 months
30-day rolling

Once again, the provider offers a lot of flexibility in their mobile plans with 30-day rolling contracts rather than long-term contracts.

What is a virtual mobile network?A virtual mobile network is operated by a company without its own physical infrastructure. The company then provides services by “piggybacking” off the network, wires, fibre optic, and bandwidth of other mobile service providers.

As with most other Virgin products, you can also include a few add-ons to these SIM-only mobile plans. The more common mobile phone add-ons are:

  • Virgin Media Mobile Ireland Plan Add-ons
  • UK Calling Add-On: 500 international minutes a month to The UK for €5 per month.
  • USA, Canada & Europe Calling Add-On: 350 international minutes a month to the USA, Canada, and 44 European destinations for €5 per month.

Virgin Media TV Packages

Television

The supplier’s TV service is currently the largest digital cable TV provider in the Republic of Ireland. Virgin Media TV (Virgin Media Player) is fully interactive and allows customers to:

  1. Use HDR-ready Virgin Media set-top box.
  2. View live and on-demand programming.
  3. Voice Control Feature.
  4. Virgin Media Player App to watch TV on the go.

There are currently four plans available for Virgin Media TV, but they are only available as part of a bundle. We outline the details of each Bundle plan in the table below.

Virgin Media Bundle Offers
Package Price Broadband Features TV Features Phone Features Contract Length
The Big Bundle

€59 per month
€92 per month after 12 months

Speeds up to 250 Mb
Unlimited data

50+ TV channels
+22 channels in HD

World Talk
400 minutes to 22 international destinations

12 months
One-time €50 installation fee
The Bigger than Big Bundle

€71 per month
€104 per month after 12 months

Speeds up to 500 Mb
Unlimited data

100+ TV channels
+32 channels in HD

World Unlimited Talk
Unlimited to 22 international destinations

12 months
One-time €50 installation fee
The Beast Bundle

€79 per month
€112 per month after 12 months

Speeds up to 1 Gb
Unlimited data

100+ TV channels
+32 channels in HD

World Unlimited Talk
Unlimited to 22 international destinations

12 months
One-time €50 installation fee
Freedom 250 bundle

€80 per month

Speeds up to 250 Mb
Unlimited data

22 TV channels

World Talk
400 minutes to 22 international destinations

30-day rolling contract
One-time €50 installation fee

There are also some great extras you can add to your Virgin Media TV or Bundle package.

  • Sky Sports for €40 per month.
  • Sky Cinema for €10 per month.
  • Sky Sports & Cinema for €49 per month.

It is unfortunate that Virgin Media TV offers are only available as part of a bundle. With such a complete TV package that includes the Virgin media player app, news, TV guide, and sports, it would be nice to have the same stand-alone offer available for their TV packages as they offer on their broadband and mobile plans.

Wondering what is on TV tonight? Head to our Virgin Media TV guide to see all of the upcoming programs available.

Virgin Media Smart Home Packages

Virgin's Smart Home products are only available to Virgin Media Broadband customers. There is a wide range of products available designed to make your home-living more comfortable with such products as smart thermostats, audio speakers, dimmable lightbulbs, and much more.

Here are a few popular examples of the products available to Virgin Media Broadband customers under the Smart Home initiative:

  • Entertainment: Get the Google Nest Hub, Mini, and Chromecast for €12.50 per month.
  • Home Automation: This plan includes the Google Nest Hub, Nest Indoor/Outdoor Camera, three multi-colour lightbulbs, and two link smart plugs for €30 per month.
  • Complete: This plan includes the Google Nest Hub, Nest Indoor/Outdoor Camera, Nest Mini, Nest Doorbell, three multi-colour lightbulbs, two link smart plugs, and the Smart Home Tech Set-up for €47.50 per month.

Does Virgin provide services for businesses?

Yes, there is a branch dedicated to only providing services to businesses, the aptly named Virgin Media Business.

To tailor the services to the various businesses, the company has divided its offers into four categories.

  • Small business (1-20 employees)
  • Medium business (20-250 employees)
  • Enterprise (250+ employees)
  • Public Sector (Education, Government, Healthcare, Emergency Services & Local Authorities)

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No matter the type of business you have, Virgin Media Business services can offer you the following:

  1. Broadband and Cloud voice line
  2. Wifi
  3. Business mobile
  4. TV services
  5. Homeworker Broadband

We will have a closer look at the nitty-gritty of their business offerings in our Virgin Media Business guide (coming soon! Keep an eye on our broadband guides page). In the meantime, you can always head directly to the provider business webpage for further details.

You will also want to have a look at Imagine Broadband, Three, Magnet Networks, Digiweb, Vodafone, and Pure Telecom as alternatives to your Virgin Media business telecom needs.

What is My Virgin Media?

'My Virgin Media' is the name given to the online account login for Virgin Media Ireland. You will first need to register for an account online by providing your email address and your Virgin Media account details.

The handy thing about having a My Virgin Media login account is that you can see all your accounts and payment information in one place. From your My Virgin Media login account, you will be able to manage the following features:

  1. Check your bills.
  2. Make and track new orders.
  3. Change products or services.
  4. Update your information.
  5. Manage your account settings.

Having the ease to manage these features and more from one location, certainly makes it worthwhile registering for My Virgin Media Ireland.

Virgin Media Ireland Reviews

A contract with a magnifying glass over it

Virgin Media Ireland has a rather lowly 1.2 out of 5 stars on the website Trustpilot in terms of customer reviews. This is the average from a relatively small sample of 438 reviews when you consider the company's size and importance in Ireland. Of the reviews left by Virgin customers, 94% judged them as “Bad” or "Poor" on Trustpilot.

Some of the negative points mentioned by customers revolve around poor customer service, extremely long wait times to reach the provider, billing issues, and slow broadband speeds.

Just terrible has to be the worst service ever, wifi has been down since yesterday no word on what is happening and no emails or message to let customers know what’s going on. You wait about 45 years to get in contact with there they only decent provider in my area I wish I could cancel my details but every other service is just as bad if new stay clear not worth it

TrustpilotCiaran Mc Garry

The positive Virgin Media reviews cited excellent customer service in Virgin stores, reliable broadband when compared to their previous supplier, and good value for bundles.

How do I Contact Virgin Media Ireland?

Contacting Virgin Media appears to be a relatively straightforward task, with only a few Virgin Media contact options available. You can check out the choices below to make sure you don’t waste time being transferred between departments. For a more detailed range of options, check out our dedicated Virgin Media contact guide page.

Virgin Media Ireland Contact Numbers

Existing Customers

01 2458000 (landline) or 1908 (mobile)
Mon - Sat 9 am to 6 pm

New customers and enquiries

1800 940 070
Mon - Sat 9 am to 6 pm

In-person at a Virgin Media Store

Virgin Media Store Locator

Accessibility contact form

Register accessibility preferences

Complaint contact form

Register a Virgin Media complaint

Postal Address

Virgin Media Ireland,

Limerick Enterprise Development Park,

Roxboro Road,

Limerick.

Need further advice or to talk to a regulatory body? ComReg assists with complaint escalations, and can provide advice about your consumer rights, and supplier obligations.

Alternatively, you can always use their online chat or try via its social media channels, Facebook, Twitter, or Instagram. These contact avenues tend to receive a quicker response than any other communication means.

Virgin Media Ireland Frequently Asked Questions

How do I cancel Virgin Media Ireland?

You can cancel your Virgin Media Ireland contract by providing a minimum of one month's notice by contacting them by phone or by post.

If you end the contract during your minimum contract term, then cancellation charges will apply. On the other hand, if you are within your 14-day cooling-off period, you can cancel for free without having to give any reason.

How do I install Virgin Media Player on a Smart TV?

Here are five easy steps to install Virgin Media Player in Ireland on any Smart TV:

  1. Launch the menu from your Smart TV
  2. Select "Apps" from the menu
  3. Search for the Virgin Media Player App
  4. Select "Add app" to install the Virgin Media Player App on your Smart TV menu
  5. Open the app from your Smart TV menu and watch the content on your TV

How can I cast Virgin Media Player in Ireland?

The easiest way to cast Virgin Media Player is to complete the following steps:

  1. Open Google Chrome from the device you will connect to a different screen.
  2. Open the settings in Chrome by clicking on the three dots in the top right-hand corner of the menu bar.
  3. Click on 'Cast'.
  4. Next, select 'Cast Desktop'.
  5. Once that has been completed, simply open the Virgin Media Go App from the device and the content will appear on the other screen you have chosen to connect to.

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The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

Virgin Media Broadband, TV & Mobile Deals & Support