Get everything you need to know about Imagine Broadband Ireland in this comprehensive guide. Where did the provider come from and how long have they been in Ireland? What services do they offer apart from broadband? Is Imagine Broadband any good? Find these answers and more below.
|Product types: Broadband and phone||No cable connection needed|
|Customers: Over 38,000||Good broadband speed|
|Connection Type: WTTx Network||Frequent connectivity interruptions|
About Imagine Broadband Ireland
Founded in 1993 by Sean Bolger, Imagine Communications Group Limited's (better known as Imagine Broadband) main goal is to bring high-speed broadband coverage to Ireland's underserved rural and regional areas.
In 2019, the provider started the rollout of 5G Broadband connections in making high-speed broadband available to over 800,000 premises in the country. People in these underserved areas were originally told it would take five to seven years to have access to this sort of wireless network.
You might be wondering how Imagine Broadband was able to do this so quickly. The solution lies in its infrastructure. Instead of installing FTTP cables, Imagine relies on fixed wireless internet called WTTx to build its network. It is much cheaper and requires significantly less time to set up.
What does FTTP mean?Fibre to the Premises (FTTP), or fibre to the home (FTTH), involves digging up roads to install fibre optic cables to your home. Imagine Broadband prefers to use a wireless signal from a tower to connect Irish homes to the internet.
Who owns Imagine Broadband?
In 2018, Imagine Broadband sold 50.1% of its shares to the Canadian investment firm, Brookfield Asset Management. The firm paid €120 million for these shares at the time.
These funds were then used in 2019 to extend fast 5G broadband connections to over 1 million homes and businesses in Ireland. Bolger stated that this initiative would be “life-changing for people who are commuting to Dublin or people who don’t have the opportunity to have a second income because of poor broadband.”
Imagine Broadband Ireland Timeline
1993 - Sean Bolger launches ITL in Ireland.
1998 - Global Telesystems (GTS) buys ITL for €213 million.
2001 - Bolger buys back ITL and rebrands the company as Imagine.
2008 - Imagine acquires Irish Broadband for €47 million.
2016 - Imagine sells business division to Magnet Networks.
2018 - Brookfield Asset Management acquires 50.1% of Imagine for €120 million.
2019 - Announcement of €300m investment to bring high-speed broadband to rural areas.
2021 - Additional investment of €45 to accelerate the rollout of internet access to underserved areas.
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How Much is Imagine Broadband?
Unlike most leading broadband companies, which may offer TV packages, Imagine provides just one broadband and landline package. What sets Imagine Broadband apart from its competitors is that they use a WTTx network rather than physical cables reaching your home. Making it an ideal service for people who live in remote or rural areas.
What is a WTTx network?WTTx network delivers high-speed, high-capacity broadband coverage using a wireless signal. Currently, it is a mix of 4G LTE and 5G which stand for Fourth Generation Long-Term Evolution, and Fifth Generation. They are designed to provide quicker speeds than the previous networks, such as 3G and 4G.
Below you will find a more in-depth description of the Imagine Broadband deals.
Residential Imagine Broadband Prices
Imagine offers just one broadband package named the Home Broadband Pack and is available for €59.99 per month. Whether or not this package is actually available to you depends on your location. Your home needs to be within a 20km range of one of their broadband mast for you to receive a proper internet signal.
To find out if your home is in an area that has broadband coverage, you can simply go to the company's website and click on “Check Coverage.” You will need to enter your name, email, mobile number, and Eircode, then select “Check Residential.” This will take you to the Imagine Broadband coverage map.
If you do not live in an area with coverage, wait as Imagine is always expanding its services to reach more homes. The company can keep you updated about coverage arriving in your area with the details you provide.
Imagine Broadband Cost Inclusions
Let’s have a look at what the Imagine Broadband package includes:
|Package||Price||Broadband Features||Included Call Pack Features||Contract Length|
|Home Broadband and Call Pack||
€59.99 per month (including VAT)
Speeds up to 150 Mb
International and national calls
01 267 8670 Call to Find the Best Broadband Offer for Your Home.
01 267 8670
Imagine cannot guarantee that the broadband speeds will continuously reach 150 Mbps. This depends on network usage, location, your devices, and many other factors.
Even though Imagine says the package includes unlimited broadband data usage, it is capped at 1 TB per month. Luckily, it is very unlikely that you and your family will ever exceed this amount. That would require four people to each stream more than five hours of Netflix every day.
It’s important to understand that if you decide to cancel the service, you must give 30 days' notice, and the installed equipment must be returned to Imagine. Also, if you cancel before the 12-month contract period ends, you will still have to pay a cancelation fee of €100.
What is the Imagine Broadband price for installation work?
The installation costs €150. €100 is paid upfront and the remaining €50 will appear on your first bill. Extra charges may apply if the installation is non-standard.
There are two slots available for installation appointments: between 9 a.m. and 1 p.m. and between 1 p.m. and 5 p.m. The installation typically takes about 90 minutes. Someone who is at least 18 years old must be at the property to sign when the installation is complete.
The engineer will position the antenna in the location with the best signal and then run the cable into the house. After signing up, you should wait until the equipment is successfully installed before canceling your service with your old broadband provider.
Imagine Broadband Landline Details
The landline offer is included in the broadband package as a free add-on. It includes local and national calls as well as calls to UK landlines and 60 minutes to Irish mobiles.
The plan only covers the first 60 minutes of a phone call. Therefore, in the case of a lengthy conversation, we recommend hanging up and re-dialing after 59 minutes to avoid standard rates.
If Imagine discovers you are using your unlimited call pack excessively, the provider may limit your phone service.
Imagine Broadband Mobile Offers
Imagine does not currently have any offers for mobile phone packages. At the moment, the company is focused on delivering high-speed broadband access to rural areas.
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Imagine Broadband Prices for Businesses
Since selling the business division of Imagine Communications to Magnet Networks in 2016, Imagine only provides internet broadband and landline services for small businesses.
Even though the business broadband package appears cheaper than the residential offer on the Imagine website, don’t be fooled! They are the same! The residential broadband price already includes the VAT at 23%, while the business offer, listed as at just €48.77 per month instead of €59.99, does not.
If you own a business and are looking for a broadband plan, you may also want to examine some of the other business broadband providers in Ireland, such as:
|Digiweb||Eir Ireland||Three Ireland|
|Magnet Networks||Pure Telecom||Vodafone Ireland|
|Virgin Media Ireland||Sky Ireland|
Imagine Broadband Reviews
Irish telecom providers usually score poorly in reviews. Imagine Broadband reviews however tend to be quite positive. We look at two of the more important customer review websites to see what people think of the services offered by Imagine Broadband.
|Trustpilot||⭐⭐⭐⭐||Customers are happy with the ease and rapidity of the installation process.|
|⭐⭐⭐||Negative comments about the internet speed and unreliability.|
Imagine Broadband Reviews on Trustpilot
On the customer review site Trustpilot, Imagine Broadband has an outstanding 4.3 out of 5 stars.
Customers speak mainly about how easy the installation process was. How the engineers showed up on time, on the scheduled date, and that the internet instantly worked.
Patrick and John arrived yesterday. The installation was completed quickly. The installation was tidy and they located the router and the receiver where I wanted it. I am now getting over 180Mbps d and up 12.14 mbps which is an ENORMOUS improvement 2.4Mbps and 0.36Mbps. I have refraind from mentioned my previous provider to avoid embarrassment to them. I recommend Imagine and hope speeds will prevail.
The few dissatisfied customers are frustrated about the unreliability of the internet service and slow speeds. Saying the broadband is very patchy and inconsistent.
Imagine Broadband Reviews on Google
On Google reviews, Imagine Broadband reviews are slightly lower at 3.6 out of 5 stars with only a little over 300 comments left on the website. A much lower sample than the 2,900 comments left on Trustpilot.
Overall, the comments are more negative on Google. Customers regularly complain about the unreliability of the network and very slow internet speeds. One customer even mentioned that the provider managed to remove his negative review from the Trustpilot website.
The positive comments left on Google refer to the same as Trustpilot positive reviews: customers are happy with just how fast and easy it was to have their internet installed.
Imagine Broadband Contact Information
If you need to contact Imagine Broadband, you have the following choices:
- Calling the company
- Use 'My Imagine' login page
- Sending a letter
The provider has their customer service team split into different categories according to your query. We look at the different Imagine Broadband contact details in the table below.
|Customer Care and Support|
1800 938 999
My Imagine Broadband Support
Once you register with Imagine Broadband, you will have the option to access your account information via the provider’s online service called “My Imagine”.
We recommend registering for My Imagine as this will give you access to important Imagine Broadband Support information and details. Concretely, using the online portal will allow you to view and control the following features:
- Your account overview
- Your invoices and balance
- Block certain websites and even categories
- Change your Wi-Fi password and name
- Control your landline features
On top of all these features, you will also be able to receive further Imagine Broadband Support to common connection and speed troubleshooting solutions.
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Imagine Broadband Speed Test
Given that Imagine Broadband uses fixed wireless internet, you will want to verify the quality of the connectivity before joining. The company will verify your home's coverage with the help of your Eircode and advise you of the Imagine Broadband speeds you can expect.
The company also provides a great webpage where you can verify your current internet speed. Simply head to the Imagine Broadband Speed test page and click on 'Go'. Your current average upload and download speeds will be calculated so you can compare them to the speeds the provider is promising you. Have a look at Imagine Broadband's coverage map to see if your home falls within their parameters.
You can also run a speed test through our own broadband speed test page.
What is Fixed Wireless Internet?Fixed wireless internet uses a wireless signal rather than a physical cable. An antenna is installed on the house, which has a wireless connection to a nearby tower. When the connection is received from the tower, it passes from the antenna down a short cable to the router inside the house. See our broadband in Ireland page for further information.
Imagine Broadband Frequently Asked Questions
Is Imagine Broadband a Fibre Connection?
No. Imagine Broadband uses a WTTx network to provide its broadband. This is a wireless network, much like when you use your smartphone to browse the web. A fibre connection is a physical cable that leads to your home to provide you with the internet.
How long is an Imagine Broadband contract?
The Imagine Broadband contract is a minimum of 12 months. You can always end the contract earlier but will be charged a hefty €100 exit fee. Unless you request to cancel, your contract will automatically continue after your original 12 month period is passed.
Is Imagine Broadband's WIFI unlimited?
Although the contract states it is an unlimited plan, you are actually limited to 1TB of data per month. A family of four would have to have every single family member watch four to five online movies every day to surpass this amount of data usage.
Is Imagine Broadband any good?
The overall customer reviews are very positive for this provider. Although more expensive than many other broadband providers in Ireland, it is a very good product for people living in remote or rural areas. Have a look at our broadband guides page to get all the answers you need about any question you may have regarding broadband in Ireland.
How do I cancel Imagine Broadband?
To cancel your Imagine Broadband account, you will need to give a minimum of 30 days' notice. You will want to ensure that your contract has ended or you may be charged some early termination fees. You will also need to return the equipment to the provider to avoid a €100 fee. Be sure to call the Imagine Broadband customer care division to terminate your contract.