What to Do Right Now

Check Downdetector

See if other Eir users are reporting broadband outages right now.
Check My Eir Account

Log in to view fault history, billing status, and network alerts.
Call Eir: 1901

Speak directly with Eir’s technical team about your fault.
Restart Your Router

A quick restart fixes most connection issues in just a few minutes.

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Is the Eir Network Down Now?

If you are at home and struggling to connect, your Eir broadband may be down. However, check these common causes first before calling the Eir network team:

Device Failure
Your router may have stopped working, or your laptop’s internet antenna could be damaged. If you use an ethernet cable, make sure it is plugged in correctly and not damaged.
Power Cut
Even a brief power cut turns off your router. It may still be restarting. Check the lights on your Eir router — they should turn green when fully loaded.
Missed Payments
You may be cut off if you have missed a payment. Double check your bank account and Eir account for outstanding bills.
Unexplained Outage
Sometimes outages happen for no apparent reason. Eir may have had a brief network failure that resolves quickly on its own.

Is the Eir Broadband Down in My Area?

If you have tried all of that, check whether the Eir broadband is officially down. Use your phone or another device to access the internet and visit Downdetector’s Eir page to see if others are experiencing the same problem.

Can I Check on My Eir Account If Eir Broadband Is Down?

You can also check to see if your Eir broadband is down by accessing your My Eir account or Eir Webmail account. If you have the My Eir App on your phone, you will be able to access all your account information and also see whether there is a fault. If you are an Eir Business customer, you can also find out the same information from your My Eir account for businesses.

Broadband Outage Map

The map below shows broadband outages reported by users across Ireland in real time. Click on a marker for details.

Live Broadband Outages in Ireland
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Source: user reports · Selectra

Mobile Network Outage Map

The map below shows mobile network (4G/5G) outages reported by users across Ireland in real time.

Live Mobile Network Outages in Ireland
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Source: user reports · Selectra

How Do I Report a Broadband Fault to Eir?

If you are sure you have an Eir broadband fault and want to report it, you can do this in a number of different ways. The two best ways of reporting a fault to Eir are to use their online fault form or their contact number.

Thank you! Your outage report has been submitted and will help others in your area.

Outage Type *

Provider *

Your Address *

Anonymous submission

How Do I Fill in the Eir Broadband Fault Form?

Navigate to the Eir broadband fault form page and follow these steps:

Step 1 Personal Details
Provide the name of the account holder, your email address, home address, and mobile number.
Step 2 Account Details
Fill in your account number, which you can find on a bill or your My Eir account.
Step 3 Fault Description
Pick the “Fault” option from the dropdown and explain the problem. You can attach screenshots or documents.

After filling out the form, confirm that you are an Eir account holder and click “Submit”. You will need to wait around 48 hours for a reply.

1901 Eir Fault Line — more contact options
Call Now

Why Is My Eir Data Not Working?

If you are using an Eir mobile device or an Eir mobile broadband connection and it suddenly stopped working, you may need to go through a different set of troubleshooting steps than for the router.

How Do I Solve the Eir Network Down on My Phone?

Check the following on your mobile device:

Check Your Signal
You might have entered an area with poor Eir coverage. Move around to see if the signal bars on your phone change.
Check Data Allowance
Your mobile data may have run out. Check your contract limits — you are usually limited to a certain number of GBs per month.
Check APN Settings
Make sure mobile data is switched on and your APN is set to data.myeirmobile.ie with a blank username and password.
Check for Physical Damage
If you have knocked or dropped your phone, the antenna inside may be damaged and cannot receive a signal properly.

How Do I Solve the Eir Network Down on My Mobile Broadband?

If you are using an Eir mobile broadband device at home, the process is similar to fixing your phone connection. You will need to check for problems with the device and update the settings. Unlike your phone, you will need to check the APN on your My Eir account where you will have access to the details.

What is an Access Point Name (APN)? All phones with a SIM card need to connect to the mobile network. The APN is like the address for your phone to send and receive data and is different for each carrier. You can usually find the APN information in your device settings by looking under Mobile Network and then in Access Point Names.

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

Ad - Selectra Service
This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

How Do I Reset My Eir Broadband Router?

Having your broadband router on for a long time might cause it to become a little bit buggy. This is normal, but you might need to reset your router if your Eir broadband is down.

Simple Restart

This reboots your router with all the settings intact. It usually works to solve most problems.
1 Turn off the router by pressing the power button at the back.
2 Wait around 1 to 5 minutes.
3 Turn it back on again.
This is the recommended first step for most issues.

Full Factory Reset

1 Find the Reset Button on the back of the router, in a tiny hole near the Power Button. Use a pin or paper clip.
2 Hold down the button for 10–20 seconds until the lights start flashing, then release.
3 Wait about two minutes until all lights turn green. You will then need to set up your router again.

How Can I Fix Slow Eir Broadband?

Sometimes the problem is not that the Eir network is down, but that it is really slow. As a provider, Eir is required by ComReg to provide the speeds advertised on your contract.

What Affects My Eir Broadband Speed?

Speeds Contracted Unlike mobile contracts, you usually pay for a certain speed. If it is too slow for your household, consider switching to faster speeds.
Home Size Large houses have connectivity issues since WiFi coverage is limited. Place the router centrally or add WiFi boosters.
Network Coverage Not all companies cover the same ground. Check what your neighbours use and consider switching provider.

If you are concerned about your speeds, run a quick broadband speed test to check if you are getting what you pay for. If Eir broadband speeds are repeatedly underperforming, you may be able to end your contract without a penalty fee.

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

Ad - Selectra Service
This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Frequently Asked Questions About Eir Broadband Outages

You can check if Eir broadband is down by visiting Downdetector to see if other users are reporting issues. You can also check your My Eir account or the My Eir App on your phone for service status updates.

You can report a fault to Eir either through their online fault form on the Eir website, or by calling the Eir fault line on 1901. The online form requires your personal details, account number, and a description of the fault. Phone support connects you directly with the technical team.

To restart your Eir router, press the power button at the back to turn it off, wait 1-5 minutes, then turn it back on. This reboots the router with all existing settings intact. For a full factory reset, hold the small reset button with a pin for 10-20 seconds until the lights flash.

Slow Eir broadband can be caused by the speed tier you are paying for, the size of your home (WiFi signal weakens over distance), or network coverage limitations in your area. Run a speed test to check if you are getting the speeds your contract promises.

The Eir fault number is 1901. If calling from abroad, you can reach them on +353 1 766 2599. The technical support team is available Monday to Friday 9am-6pm, and Saturday 10am-2pm.

Further Reading