Digiweb Broadband: Deals, Reviews, and Contact

Digiweb is a 100% Irish-owned broadband and web hosting service specialist. But what are the best Digiweb broadband plans? Whether you are an existing customer or considering becoming one, read on to find out about Digiweb Ireland plans, reviews, log in, and phone numbers.

Who is Digiweb Ireland?

Digiweb Ireland has its headquarters in Dundalk, County Louth. Its installation, technical, and sales offices are in Dublin. The provider totals over 140 full-time employees.

The company first started in 1997 as an Irish telecommunications specialist. It has steadily grown and is currently expanding its operations to France, Italy, and their latest extension in May of 2013 was acquiring the UK telecommunications company, Viatel.

Digiweb was the second-fastest-growing technology sector business in Ireland in 2006 and awarded the Irish Telecommunications and ICT Company of the Year in 2007.

Today the company continues to concentrate on offering a wide range of broadband services for residential and businesses alike.

Digiweb Broadband Offers

Digiweb has focused their products and services mainly on broadband offers. Even though Digiweb is a smaller provider in Ireland, the range of broadband products they offer is quite extensive.

To better understand the advantages and disadvantages of the various Digiweb broadband plans, we have divided their offers by the following connection types:

1. Digiweb SIRO Broadband
2. Fibre Broadband
3. NBI Broadband
4. Satellite Broadband

We explore each of these Digiweb broadband offers below.

Digiweb SIRO Broadband

SIRO is currently Ireland’s fastest broadband connection available. Built on the ESB Network infrastructure, it uses fiber-optic cables which run directly to the home to provide the superfast speeds.

If available in your area, a Digiweb SIRO plan would look as follows:

Prices and plans correct at time of publication 29/04/2022

It is important to note that the monthly price increases to €59.95 per month after 12 months. Furthermore, should the equipment not be returned at the end of your contract, a €105 equipment non-return fee applies.

The main feature of the Digiweb SIRO broadband plan is the internet speed you will receive. This is ideal for large families who have multiple devices connected at the same time, online video gamers, or people who do a lot of live streaming.

Anyone who doesn’t fit into these categories should consider one of the many other Digiweb broadband plans available.

Digiweb Fibre Broadband

Traditional fibre broadband may not offer the lightning speeds that the SIRO or NBI (National Broadband Ireland) plans, but for the majority of the population, it is more than sufficient.

Digiweb Fibre Broadband plans use copper cables over the phone network rather than special fiber-optic cables. This has the added benefit of the Digiweb Fibre broadband plans include a landline phone plan.

The Digiweb fibre broadband plans are as follows:

It is important to note that Digiweb’s ‘Superfast’ plans are via FTTC connections whereas the ‘Lightning’ plans are using an FTTH connection.

To learn more about the significance of these different connection types, look at our guide to broadband in Ireland. You can also explore our broadband speed guide to determine which speeds you need for your home. Faster speed does not necessarily mean a better product, it all depends on how you navigate the web.

Digiweb NBI Broadband

National Broadband Ireland (NBI) is another network installing fiber-optic cables throughout the land directly to the home. The difference with SIRO is that NBI is targeting rural Ireland for the time being.

The Digiweb NBI Broadband plans are as follows:

Digiweb Satellite Broadband

All of the broadband plans we have examined so far require a physical connection to obtain the broadband in your home.

For those who live in remote areas or simply are not interested in cable connections, Digiweb has you covered with their Satellite broadband plans through the Konnect satellite. The offers are as follows:

On all options, there is a €149 installation fee on top of the activation fee. It is also worth noting that many of the prices listed for Digiweb broadband are only introductory prices, meaning that after a period of 2/3 months, your monthly billing will increase. Always check the plan details fully to be aware of such details.

Digiweb Ireland Phone Plans

Most of the above mentioned Digiweb Broadband Plans come with off-peak phone calls included.

As the company specializes in telecommunications, you can select a phone plan as a stand-alone product, or add one to your Digiweb Broadband Plan.

The Digiweb phone plans available are as follows:

You can always add an International Call package to any of these phone plans for €5 per month. The International Call package comes with the following features:

• Unlimited calls to 14 countries
• Includes mobile calls to Canada and USA
• The 14 countries are Australia, Brazil, Canada, France, Germany, India, Italy, Netherlands, Spain, Sweden, Switzerland, United States, and the United Kingdom.

What is the Digiweb Fritzbox?

FritzBox is a range of additional products that allow home users to gain a wide range of functionalities, from boosting their Digiweb broadband signal, controlling your home lighting or having access to an advanced home-phone system all through the use of simple apps. Here are the products currently available through the Digiweb website, and what they will cost:

• Fritz C6 DECT Phone - 99.95
• Fritz DECT 500 Smart Bulb
• Fritz 7530 Mesh Modem
• Fritz 3000 Repeater

Digiweb Broadband Reviews

In terms of customer reviews, Digiweb Ireland has a stunning 4.7 out of 5 stars on the website Trustpilot. This is the highest average for broadband reviews from all of the providers in Ireland.

Furthermore, the average comes from a large sample of 3,800 reviews from customers. People who are satisfied with their services rave about the quality service received, the ease to work with the provider, and how quickly they resolve issues.

I received an email from Oisin Brady as I had emailed Digiweb about my internet performance. He was very helpful and answered me promptly. He did some modifications to the modem so I hope that sorts it. He told me to contact him again if any more problems. I was very satisfied with this service.

Some of the negative points mentioned by customers revolve around long wait times to reach customer service and poor technical support received.

If you are considering a specific Digiweb broadband plan, we would encourage you to visit the Trustpilot website prior to selecting a plan. The company has divided Digiweb reviews for each product they offer. It is surprising to find that opinions can be at both ends of the spectrum depending on the broadband plan in question.

It would therefore seem that the overall high customer review score depends on which product you sign up for.

Find out how Digiweb measure against other broadband providers in our dedicated Dublin broadband guide

My Digiweb: The Digiweb Login Platform

My Digiweb is the name given to the online account login for Digiweb Ireland. It is a free service which will allow you to access the following information, any time, anywhere:

• View recent statements
• View transactions
• Pay your bill on-line
• Update your contact details
• Obtain special Digiweb offers

To activate this feature, you will first need to register for My Digiweb. You can register online by providing your email address and your Digiweb account number.

Should you ever forget your Digiweb login password, no worries! Simply click the “Forgot password” on the Digiweb login page and you will be prompted to input either your account number or your registered email address. From there, answer your secret security question and you will receive an email to reset your password.

As it is a free service, just having the ease to manage your account from one location, certainly makes it worthwhile registering for My Digiweb Ireland.

Contact Digiweb Ireland

Contacting Digiweb Ireland is a straightforward task. The Digiweb phone numbers are clearly separated between departments depending on the query you have. You can check out the choices below to make sure you don’t dial the wrong Digiweb phone number.

Existing customers that choose to email or write a letter, be sure to include your Digiweb broadband account number, full address information, and mobile number.

On top of the above mentioned contact information, for those who have registered, you can always log in to your My Digiweb account and select the ‘contact’ feature. Alternatively, you can try to reach the provider via its social media channels, Facebook or Twitter. These contact avenues sometimes receive a quicker response than other communication means.

For further Digiweb Ireland contact options, check out our dedicated Digiweb contact guide.

Does Digiweb Provide Services for Businesses?

Yes, there is a Digiweb branch dedicated to only providing services to businesses, the aptly named Digiweb Business Broadband.

To tailor the services to the various businesses, Digiweb Ireland has divided its offers into four categories.

1. Superfast business broadband
2. Gigabit business broadband
3. Tooway business
4. Shared office call plans

There are too many different types of offers for businesses to list here. You can always explore the provider's business broadband webpage for all the details.

The items you will want to keep in mind, aside from the prices, are:

• The Superfast plans use FTTC, cable broadband which has maximum speeds of 100 Mbps
• Tooway plans are satellite plans, perfect for a business in remote areas.
• Gigabit plans use SIRO broadband and can provide you with the fastest broadband in Ireland with speeds up to 1,000 Mbps.
• Shared office call plans are landline phone line plans only.

You can always compare Digiweb broadband plans for businesses with other key providers in the country, such as:

1. Imagine Broadband
2. Three Ireland
3. Magnet Networks
4. Pure Telecom
5. Vodafone Ireland
6. Virgin Media Ireland
7. Sky Ireland

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

Read more about Digiweb

Contacting Digiweb Ireland: Your Options Explained

Digiweb -  26/10/2022

Contacting Digiweb Ireland: Your Options Explained