Bord Gáis Energy is one of Ireland's largest energy suppliers. Discover Bord Gáis prices, services, customer reviews and much more in our thorough provider evaluation. Determine whether or not Bord Gáis Energy is the right energy supplier for your home.
|Fuel types: Electricity, gas and dual fuel||Competitive energy prices|
|Customers: 730,000 total||Offers PAYG|
|Electricity sources: Gas and renewables||Poor customer reviews|
About Bord Gáis Energy
Bord Gáis Energy was launched in 1976 as Bord Gáis Éireann — Ireland's original state-owned gas supplier, Transmission System Operator (TSO) and Distribution Network Operator (DNO).
Following state-led utility reform in the early 2000s, Bord Gáis Energy was forced to split its supply business from its transmission and distribution operations. It also had to give other companies access to its gas distribution network. This was all done in order to encourage market competition and dismantle the existing monopoly.
The supply arm was rebranded as Bord Gáis Energy. The network division has also since rebranded to Gas Networks Ireland.
Not long after the electricity market was deregulated in 2007, Bord Gáis Energy then added electricity to its offerings portfolio in 2009.
In 2012, following the EU and IMF bailout and some scary times for everyone during the financial crisis, conditions were set out requiring the sale of state-owned assets. These conditions meant that the customer supply arm of Bord Gáis Energy was then sold in 2014 to the global group Centrica plc.
Today, Bord Gáis Energy offers electricity, gas, and dual-fuel options for consumers. The CRU’s (Commission for Regulation of Utilities) 2019 annual report on electricity and gas retail markets shows that Bord Gáis has 18.63% of the domestic electricity market share and 45.3% of the domestic gas market share. It provides energy to over 730,000 residential and business customers.
Given Bord Gáis’s history and popularity, is it the best option for your energy needs? Does it offer the best prices? Does it provide high-quality customer service? Read on to find out.
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Bord Gáis Rates and Tariffs
Below, we break down the standard Bord Gáis rates. We also compare the supplier’s best electricity, gas, and dual fuel offers. Note that all Bord Gáis rates displayed are inclusive of VAT and based on average yearly consumption values (4,200kWh electricity and 11,000kWh gas) for an urban home with a 24-hour meter.
Bord Gáis electricity rates
In the table below, you’ll find Bord Gáis prices for standard electricity rates. If you’ve been with Bord Gáis Energy for more than a year and haven’t updated your plan, these are likely the rates you’re paying for electricity.
|Electricity unit rate||24.37c per kWh|
|Electricity standing charge||€207.10 per year|
|PSO levy||€88.80 per year|
|Total cost per month||€109.95|
|Total cost per year||€1,319.44|
Calculations based on average consumption figures for an urban home with a 24-hour meter. Last updated: October 2021
Bord Gáis Energy does offer discounted electricity rates. The best Bord Gáis electricity rates include a 32% discount that is applied to the unit rate.
For the average urban home with a 24-hour meter, this would cost an estimated €951 annually. That’s about €370 cheaper per year than the standard offer. To receive the full discount, customers must pay via direct debit and sign up for paperless billing.
Below, you can see how the cheapest Bord Gáis Energy electricity rates compare to other suppliers’ cheapest electricity plans.
|Supplier||Best offer||Price per year|
|Bord Gáis Energy||36% Discount||€951.10|
|Electric Ireland||5.5% Discount
|SSE Airtricity||10% Discount
|Find the best offer for your home. Find the best offer for your home.|
*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied. Last updated: October 2021
Bord Gáis gas rates
The following table shows the Bord Gáis prices for standard gas rates.
|Gas unit rate||6.41c per kWh|
|Gas standing charge||€110.53 per year|
|Carbon tax||.688c per kWh|
|Total cost per month||€74|
|Total cost per year||€891|
Calculations based on average consumption figures for an urban home. Last updated: October 2021
As with electricity, Bord Gáis Energy also offers discounts for gas. The best discount includes 26% off the standard gas unit rate. With a projected annual spend of €687, this would save the average urban home around €204 per year compared to the Bord Gáis prices for standard gas rates.
This discount is the second cheapest gas-only rates currently on the market. However, you can actually get an even bigger gas discount on the supplier's dual fuel offer.
Bord Gáis dual fuel rates
If you’ve got both a gas and electric supply, the best deal with Bord Gáis Energy would be its dual fuel offer. The full discount includes 29% off the standard electricity unit rate and 38% off the standard gas unit rate. Customers must pay via direct debit and sign up for online billing in order to take advantage of the full discount.
For the average urban home with a 24-hour meter, this would cost around €1,611 per year, or €134 per month. Compared to the Bord Gáis prices with standard rates, this would save you almost €600 per year!
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How do I pay my Bord Gáis bill?
In keeping with their focus on ease of access to their services, Bord Gáis Energy offers a variety of ways to pay both their electricity and gas bills. You can pay:
- By cash or card. You can pay part or all of your bill at any Payzone, PostPoint outlet, or at any Post Office.
- By cheque. Make the cheque out to Bord Gáis Energy and send it, along with a filled-out bank giro credit transfer slip (attached to the bottom of your gas bill), to their address.
- By Direct Debit. If you have an online account you can sort this out online, otherwise, give them a call or for gas, print and fill out a direct debit mandate form, and send it to them via the Freepost address on the form.
- Online. If you’ve already registered with Bord Gáis online you can log in to your account and arrange to pay. If you haven’t registered yet, Bord Gáis Energy provides a Pay Now option which there is no need to register for. If you wish to create an account, log in and pay, you can check out our in-depth Bord Gáis login guide.
- By telephone. The supplier operates a 24-hour telephone payment service, just grab your debit or credit card and call them.
Bord Gáis Energy is pretty flexible if you have any genuine issue paying your bill and will discuss a payment plan with you that’s tailored to your earnings, or alternatively, fit a PAYG meter.
Bord Gáis Energy can also speak with other agencies, such as financial advisers, charities, or state agencies, on your behalf. It’s best to contact them as soon as you realise there’s an issue, to avoid any escalation or interest on unpaid bills.
How do I submit a Bord Gáis meter reading?
ESB networks take your Bord Gáis meter readings (they do meter readings for all energy suppliers in Ireland) four times a year. As Bord Gáis Energy issues their electricity customers with bi-monthly bills, this means that four bills will be based on the ESB readings (if you were at home when they called), while two will be estimated.
If you were out when ESB called by or you don’t like the sound of those two estimated bills, it might be worth your while (depending on your cash flow situation and the actual reading) to submit a reading yourself.
You can submit a reading via the Bord Gáis app, or call it in, email it in, or submit it online. See our contact guide for more information about where to send your Bord Gáis meter reading. Only the black digits on the reading count, not the red ones.
We recommend submitting a reading yourself if you miss an ESB reading, so you can improve your bill accuracy and avoid nasty surprises down the line.
How do I switch to Bord Gáis Energy?
Want to switch your electricity or gas supply to Bord Gáis Energy? Discover how to do so and what you'll need below.
Switching your Electricity Supply
Switching your electricity to Bord Gáis Energy is relatively painless. You just need your MPRN and your bank details if you’re planning on setting up a Direct Debit (or you can set it up later — however, this will affect your security deposit).
If you've applied to switch to Bord Gáis Energy but you want to stop the switching process, you can cancel your contract with this online form if it's been less than 14 days since you signed up. The supplier will confirm this in writing.
If it’s been more than 14 days, you’ll need to contact Bord Gáis Energy directly. You may have to pay an exit fee (we don’t recommend doing this unless your potential 12-month savings from a different offer are greater than the exit fee).
If you’re receiving an electricity allowance as part of the Household Benefits Package you’ll still get it, but instead of it coming off your bill, it’ll be paid to you directly. You’ll need to contact the Department of Employment Affairs and Social Protection in order to sort out payment.
Switching your Gas Supply
- Your meter reading.
- Your name and current address.
- Your old address.
If your meter is locked, contact Bord Gáis Energy to arrange an appointment to unlock it.
If you don’t have a gas meter, Bord Gáis Energy will liaise with Gas Networks Ireland in order to get one installed. A Registered Gas Installer (RGI) needs to install your meter and then you can contact Bord Gáis Energy with:
- Your name, address, and GPRN.
- The installer RGI code.
- Your old address.
If there is no gas supply at your property, well, just give up (just kidding, actually you can contact Gas Networks Ireland and see about arranging a gas supply).
If you get a gas allowance as part of the Household Benefits Package contact the Department of Employment Affairs and Social Protection and they'll get onto Bord Gáis and sort it out. Your allowance will be applied directly to your gas bill.
If you want to cancel switching and it’s been less than 14 days since you applied, you can cancel your contract online, and Bord Gáis Energy will confirm this in writing with you.
If it’s been more than 14 days, then you might be out of luck and will need to contact Bord Gáis Energy and maybe pay an exit fee (Don’t do this unless you’ve found an amazing offer which more than makes up for paying the exit fee).
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Do you need a security deposit to sign up with Bord Gáis?
When signing up, if your credit history is a little shaky, or any of the following cases apply to you, you’ll have to provide a security deposit of up to €300 within 14 days of signing up, or risk your supply being cut off:
- If you’re a tenant signing up for the first time who has NOT previously been with Bord Gáis Energy for 14 months or more, you’ll need to pay a €200 deposit if you choose to set up Direct Debit, or €300 without Direct Debit.
- If you’re a homeowner who is signing up and you don’t want to set up Direct Debit, you’ll need to pay a €300 security deposit.
Your security deposit will be returned to you when you close your account, as long as you’ve paid your final bill and any outstanding amounts. If you pay by Direct Debit, the deposit will be refunded to your account, otherwise, you’ll receive a cheque, and it will take up to ten days to process refunding the deposit.
You do NOT need to pay a security deposit in the following cases:
- If you’ve been with Bord Gáis Energy for more than 14 months previously and have a good credit history.
- If you’re a homeowner and are signing up and paying by Direct Debit (they’ll track you down in that house you own pretty fast if you miss a payment!).
- If you are signing up to the Level Pay option (Direct Debit is mandatory).
Do Bord Gáis do Pay As You Go (PAYG)?
Bord Gáis does offer Pay As You Go options for both electricity and gas. Their PAYG electricity offer is quite limited in that you will still have to go physically top up your card to put in your meter, when compared to Electric Ireland's snazzy meter which can be topped up in several different ways, including online from the comfort of your sofa.
In order to opt into the Bord Gáis PAYG schemes, you’ll need to get the relevant PAYG meters installed. Unless you’re in arrears or can prove financial hardship, you’ll need to pay for the meter and installation. Despite the fact that their website covers absolutely everything but the kitchen sink, there is very little information on their PAYG meter and installation charges.
After trawling through the web and contacting Bord Gáis Energy directly, we can tell you that If you already have a gas meter, Bord Gáis Energy will charge you an acceptable €110.68 to change to a gas PAYG meter, and an eye-watering €199.13 if you change your mind and decide to switch back to a normal credit meter.
If you don’t have a gas meter, get ready for more monetary woes as you’ll have to shell out €373 for a Bord Gáis PAYG one.
Regarding changing to a PAYG Electricity meter, it depends on the type of meter already installed. If it’s a newer one, you can simply enter in a code BGE provide you with and abracadabra, you get a PAYG meter for free - but if it’s an older one, it’ll need to be exchanged and this is not available as an option to the general public, unless you agree to one as part of a repayment plan of arrears, or can prove you suffer from financial hardship.
For both Bord Gáis electricity and gas PAYG you will receive separate cards. The registered and certified technician who installed your gas meter will give you your gas top-up card, and before changing your electricity to PAYG you’ll receive two Bord Gáis electricity top-up cards.
How to Top Up with Bord Gáis Energy
For Bord Gáis PAYG gas cards, you’ll need to put your card in the associated meter before topping it up. You can top up your Bord Gáis PAYG gas card at your nearest Payzone or at any An Post Office. Once your card is topped up, stick it into your meter (gold chip side always facing towards the display), press the red button and wait for the “busy” display to change. You can then take your card out and your meter will have been topped up.
For both Bord Gáis electricity and gas, the minimum top-up amount is €10, the maximum is €100, and your card can hold a maximum balance of €300. Please do make sure to hold onto your receipt in case you have any issues with topping up.
For Bord Gáis electricity PAYG cards, you can head out and top them up as soon as your meter is set up as a PAYG meter. They can also be topped up at any Payzone. Just give your electricity card and payment to the cashier, and they’ll give you a receipt with a 20-digit PowerCode.
You then head back to your meter, press the * button, enter the PowerCode, and press the # button. If you make a mistake while entering the code in you can press * to delete it.
As we previously mentioned, if you receive an electricity allowance, this will be paid directly to you. If you receive a gas allowance, go to any of the top-up points and ask for a credit update. Your allowance will then be put on your card.
On both Bord Gáis electricity and gas prepaid meters, you have up to €5 of emergency credit should your money run out and you’re unable to top up in time. Always try to avoid having to resort to the emergency credit option as it kicks you off the standard tariff until the amount is repaid by topping up, and as such can lead to accumulating debt, which is probably exactly what you were trying to avoid when you chose a PAYG meter.
For emergency credit on your gas meter, once your credit is low, insert your card and press the red button when the emergency credit option appears.
For emergency credit on your electricity meter, when your balance goes below €2, a warning will sound on your meter every thirty minutes, for two minutes each time. To turn off the alarm and activate emergency credit, simply press the “0” button.
If you don’t press the button in time before all your credit runs out, your supply will be cut off, but not to worry you can simply press the “0” button and it will come back on again. The low credit alarm will not sound between 10pm - 10am in summer, and 9am - 9pm the rest of the year.
So as not to leave you in the lurch, if your emergency credit runs out on your electricity meter and getting cut off is looming, you will not be immediately cut off in the following situations:
- After 5 pm in the summer or 4 pm for the rest of the year. Your supply will cut off the following day at 9 am (or 10 am if it’s summertime).
- On Fridays after 5 pm in the summer or 4 pm for the rest of the year. Your supply will cut off the following Monday at 9 am (or at 10 am during the summer).
- If it’s Christmas Eve, Christmas Day, St. Stephen’s Day, New Year’s Eve, New Year’s Day or St. Patrick’s Day. Your supply will cut off the following day (unless it’s also one of the holidays above).
Helpful Hint! Try to keep credit on your meters at all times in order to avoid debt building up from emergency credit and standing charges. In particular, if you’re going away, top up in excess of what you think will be needed, just in case. At least that way you can come home after spending all your money on beer and tapas, and maybe not have to buy credit for a while!
Where does your top up credit go?
When you top up, it’s not quite as simple as your credit only going towards paying the exact amount you use. It’s allocated to:
- Standing charges.
- Your electricity or gas units.
- If you have an electricity PAYG meter, the PSO charge.
- Any money you already owed them from previous bills, if you’ve previously agreed to a repayment plan.
- Paying off any emergency credit you may have used.
What is a PSO charge? PSO stands for Public Service Obligation and is a levy charged to all electricity customers in Ireland in order to subsidise and support renewable and native energy generation.
Lost or damaged Bord Gáis top up cards
If you lose or damage your Bord Gáis top up gas card, you can buy a replacement card at any PayZone outlet for €2, and remember to put it in your meter to synchronize it before you top it up.
If you lose one of your electricity cards, contact Bord Gáis Energy as soon as possible in order to replace it (you may be charged a nominal amount to replace it). Always keep your Bord Gáis electricity cards separate in order to reduce the possibility of losing both of them. As Bord Gáis Energy has to post the card out and you can’t just run out and pick up a new card, you could get into real difficulties in the time between losing both cards and getting new ones.
Bord Gáis Reviews
Bord Gáis Energy is rated "Poor" with 1.8 out of five stars on Trustpilot. Only 8% of customers who left a review on the site gave Bord Gáis Energy an excellent rating, while 92% rated the supplier as either poor or bad.
By reading through the reviews, we found that customers reported having had issues with billing and customer services. Complaints brought up included the following:
- Issues using Tesco reward vouchers on energy bills
- Long call-wait times and many dropped calls
- Issues with refunds not being delivered in a timely manner
Customers who were happy claimed that the supplier had the cheapest energy deals.
While customer service complaints do tend to be more plentiful the bigger the company, it's quite worrying to see so many recent complaints about Bord Gáis's customer service. It's always worth comparing different suppliers to get a sense of which provider have the best customer service.
In September 2020, the Irish Times reported that Bord Gáis customer service had the second highest number of complaints, accounting for 22% of the complaints investigated by the CRU (Commision for Regulation of Utilities) for 2019.
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Bord Gáis Energy Fuel Mix
Gas was and is the mainstay of Bord Gáis Energy's service for customers. So it's no surprise to see such a high percentage of it in their fuel mix, 68.6%, compared to the all-island average of 37.9%.
Compared to the previous year, Bord Gáis Energy decreased the percentage of renewable energy in its fuel mix, down from 33.2% in 2018 to 31.1% in 2019. This is much lower than the all-island average of 54%. Let's hope that over the coming years they increase their use of renewable resources for energy generation.
Bord Gáis Energy FAQs
Is Bord Gáis an Irish company?
As previously mentioned, the Bord Gáis customer service in terms of electricity and gas supply is now owned by a company called Centrica. This is a British multinational company operating out of Windsor, Berkshire in the UK.
In the early 2000s, the distribution of gas division of Bord Gáis Energy was separated from the supply side and renamed Gas Networks Ireland. Now owned and operated by Ervia, the largest utility company in Ireland who also looks after Irish Water and dark fibre operator, Aurora Telecom.
How do I contact Bord Gáis Energy?
There are many ways to contact Bord Gáis customer service depending on your query.
See our Bord Gáis customer service contact page for details.
If you are an existing Bord Gáis customer, see our Bord Gáis login page for further information. You will also find all the details about the Bord Gáis app and much more!
What do Bord Gáis do?
Apart from supplying electricity and gas, Bord Gáis also provides multiple complementary services. For more information, head to our complete Bord Gáis Energy Boiler guide. You will also find information on Bord Gáis Hive Smart Home services as well.