Bord Gáis is one of Ireland's largest energy suppliers. Read on to learn more about the supplier's prices and services so that you can decide if Bord Gáis Energy is the best energy supplier for your home.
About Bord Gáis Energy
Bord Gáis Energy launched in 1976 as Bord Gáis Éireann — Ireland's original state-owned gas supplier, Transmission System Operator (TSO) and Distribution Network Operator (DNO).
Following state-led utility reform in the early 2000s, Bord Gáis Energy was forced to split its supply business from its transmission and distribution operations. It also had to give other companies access to its gas distribution network. This was all done in order to encourage market competition and dismantle the existing monopoly.
The supply arm rebranded as Bord Gáis. The network division has also since rebranded to Gas Networks Ireland.
Not long after the electricity market was deregulated in 2007, Bord Gáis then added electricity to its offerings portfolio in 2009.
In 2012, following the EU and IMF bailout and some scary times for everyone during the financial crisis, conditions were set out requiring the sale of state-owned assets. These conditions meant that the customer supply arm of Bord Gáis was then sold in 2014 to the global group Centrica plc.
Today, Bord Gáis Energy offers electricity, gas and dual-fuel options for consumers. The CRU’s (Commission for Regulation of Utilities) 2019 annual report on electricity and gas retail markets shows that Bord Gáis has 18.63% of the domestic electricity market share and 45.3% of the domestic gas market share. It provides energy to over 730,000 residential and business customers.
Given Bord Gáis’s history and popularity, is it the best option for your energy needs? Does it offer the cheapest prices? Does it provider high-quality customer service? Read on to find out.
Bord Gáis Energy Rates and Tariffs
Below, we break down the standard Bord Gáis Energy rates. We also compare the supplier’s best electricity, gas and dual fuel offers. Note that all rates are inclusive of VAT and based on average yearly consumption values (4,200kWh electricity and 11,000kWh gas) for an urban home with a 24-hour meter.
Bord Gáis Energy electricity rates
In the table below, you’ll find the standard electricity rates for Bord Gáis Energy. If you’ve been with Bord Gáis Energy for more than a year and haven’t updated your plan, these are likely the rates you’re paying for electricity.
|Electricity unit rate||20.06c per kWh|
|Electricity standing charge||€170.43 per year|
|PSO levy||€88.80 per year|
|Total cost per month||€92|
|Total cost per year||€1,102|
Calculations based on average consumption figures for an urban home with a 24-hour meter. Last updated: October 2020
Bord Gáis Energy does offer discounted electricity rates. The best Bord Gáis Energy electricity offer includes a 32% discount that is applied to the unit rate.
For the average urban home with a 24-hour meter, this would cost an estimated €832 annually. That’s about €270 cheaper per year than the standard offer. To receive the full discount, customers must pay via direct debit and sign up for paperless billing.
Below, you can see how the cheapest Bord Gáis Energy electricity offer compares to other suppliers’ cheapest electricity plans.
|Supplier||Best offer||Price per year|
|Electric Ireland||5.5% Discount
|BE Energy||28% off unit rate
20% off standing charge
|Bord Gáis Energy||32% Discount||€832.11|
|SSE Airtricity||10% Discount
|Find the best offer for your home. Find the best offer for your home.|
Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: November 2020
Bord Gáis Energy gas rates
The following table shows the standard gas rates for Bord Gáis Energy.
|Gas unit rate||5.62c per kWh|
|Gas standing charge||€96.94 per year|
|Carbon tax||.535c per kWh|
|Total cost per month||€65|
|Total cost per year||€774|
Calculations based on average consumption figures for an urban home. Last updated: October 2020
As with electricity, Bord Gáis Energy also offers discounts for gas. The best discount includes 26% off the standard gas unit rate. With a projected annual spend of €613, this would save the average urban home around €160 per year compared to the Bord Gáis Energy standard rate.
This discount also offers the cheapest gas-only rates currently on the market. However, you can actually get an even bigger gas discount on the supplier's dual fuel offer.
Bord Gáis Energy dual fuel rates
If you’ve got both a gas and electric supply, the best deal with Bord Gáis Energy would be its dual fuel offer. The full discount includes 29% off the standard electricity unit rate and 38% off the standard gas unit rate. Customers must pay via direct debit and sign up for online billing in order to take advantage of the full discount.
For the average urban home with a 24-hour meter, this would cost around €1,397 per year, or €117 per month. Compared to the Bord Gáis Energy standard rates, this would save you almost €480 per year!
How do I pay my Bord Gáis Energy bill?
In keeping with their focus on ease of access to their services, Bord Gáis offers a variety of ways to pay both their electricity and gas bills. You can pay:
- By cash or card. You can pay part or all of your bill at any Payzone, PostPoint outlet, or at any Post Office.
- By cheque. Make the cheque out to Bord Gáis and send it, along with a filled-out bank giro credit transfer slip (attached to the bottom of your gas bill), to their address.
- By Direct Debit. If you have an online account you can sort this out online, otherwise give them a call or for gas, print and fill out a direct debit mandate form and send it to them via the Freepost address on the form.
- Online. If you’ve already registered online you can log in to your account and arrange to pay. If you haven’t registered yet, Bord Gáis provides a Pay Now option which there is no need to register for. If you wish to create an account, log in and pay, you can check out our in-depth Bord Gáis login guide.
- By telephone. The supplier operates a 24 hour telephone payment service , just grab your debit or credit card and call them.
Bord Gáis is pretty flexible if you have any genuine issue paying your bill and will discuss a payment plan with you that’s tailored to your earnings, or alternatively, fit a PAYG meter.
Bord Gáis Energy can also speak with other agencies, such as financial advisers, charities, or state agencies, on your behalf. It’s best to contact them as soon as you realise there’s an issue, to avoid any escalation or interest on unpaid bills.
How do I submit my Meter Reading to Bord Gáis Energy?
ESB networks take your Bord Gáis Energy meter readings (they do meter readings for all energy suppliers in Ireland) four times a year. As Bord Gáis issue their electricity customers with bi-monthly bills, this means that four bills will be based on the ESB readings (if you were at home when they called), while two will be estimated.
If you were out when ESB called by or you don’t like the sound of those two estimated bills, it might be worth your while (depending on your cash flow situation and the actual reading) to submit a reading yourself.
You can submit a reading via the Bord Gáis app, or call it in, email it in, or submit it online. See our contact guide for more information about where to send your Bord Gáis Energy meter reading. Only the black digits on the reading count, not the red ones.
We recommend submitting a reading yourself if you miss an ESB reading, so you can improve your bill accuracy and avoid nasty surprises down the line.
How do I switch to Bord Gáis Energy?
Want to switch your electricity or gas supply to Bord Gáis Energy? Discover how to do so and what you'll need below.
Switching your Electricity Supply
switching your electricity to Bord Gáis Energy is relatively painless. You just need your MPRN and your bank details if you’re planning on setting up a Direct Debit (or you can set it up later — however, this will affect your security deposit).
If you've applied to switch to Bord Gáis but you want to stop the switching process, you can cancel your contract with this online form if it's been less than 14 days since you signed up. The supplier will confirm this in writing.
If it’s been more than 14 days, you’ll need to contact Bord Gáis directly. You may have to pay an exit fee (we don’t recommend doing this unless your potential 12-month savings from a different offer are greater than the exit fee).
If you’re receiving an electricity allowance as part of the Household Benefits Package you’ll still get it, but instead of it coming off your bill, it’ll be paid to you directly. You’ll need to contact the Department of Employment Affairs and Social Protection in order to sort out payment.
Switching your Gas Supply
- Your meter reading.
- Your name and current address.
- Your old address.
If your meter is locked, contact Bord Gáis to arrange an appointment to unlock it.
If you don’t have a gas meter, Bord Gáis will liaise with Gas Networks Ireland in order to get one installed. A Registered Gas Installer (RGI) needs to install your meter and then you can contact Bord Gáis with:
- Your name, address, and GPRN.
- The installer RGI code.
- Your old address.
If there is no gas supply at your property, well, just give up (just kidding, actually you can contact Gas Networks Ireland and see about arranging a gas supply).
If you get a gas allowance as part of the Household Benefits Package contact the Department of Employment Affairs and Social Protection and they'll get onto Bord Gáis and sort it out. Your allowance will be applied directly to your gas bill.
If you want to cancel switching and it’s been less than 14 days since you applied, you can cancel your contract online, and Bord Gáis will confirm this in writing with you.
If it’s been more than 14 days, then you might be out of luck and will need to contact Bord Gáis and maybe pay an exit fee (Don’t do this unless you’ve found an amazing offer which more than makes up for paying the exit fee).
Do you need a security deposit to sign up with Bord Gáis?
When signing up, if your credit history is a little shaky, or any of the following cases apply to you, you’ll have to provide a security deposit of up to €300 within 14 days of signing up, or risk your supply being cut off:
- If you’re a tenant signing up for the first time who has NOT previously been with Bord Gáis for 14 months or more, you’ll need to pay a €200 deposit if you choose to set up Direct Debit, or €300 without Direct Debit.
- If you’re a homeowner who is signing up and you don’t want to set up Direct Debit, you’ll need to pay a €300 security deposit.
Your security deposit will be returned to you when you close your account, as long as you’ve paid your final bill and any outstanding amounts. If you pay by Direct Debit, the deposit will be refunded to your account, otherwise you’ll receive a cheque, and it will take up to ten days to process refunding the deposit.
You do NOT need to pay a security deposit in the following cases:
- If you’ve been with Bord Gáis Energy for more than 14 months previously and have a good credit history.
- If you’re a homeowner and are signing up and paying by Direct Debit (they’ll track you down in that house you own pretty fast if you miss a payment!).
- If you are signing up to the Level Pay option (Direct Debit is mandatory).
Bord Gáis Energy PAYG
Bord Gáis has Pay As You Go options for both electricity and gas. Their PAYG electricity offer is quite limited in that you will still have to go physically top up your card to put in your meter, when compared to Electric Ireland's snazzy meter which can be topped up in several different ways, including online from the comfort of your sofa.
In order to opt into their PAYG schemes you’ll need to get the relevant PAYG meters installed. Unless you’re in arrears or can prove financial hardship, you’ll need to pay for the meter and installation. Despite the fact that their website covers absolutely everything but the kitchen sink, there is very little information on their PAYG meter and installation charges.
After trawling through the web and contacting BGE directly, we can tell you that If you already have a gas meter, Bord Gáis will charge you an acceptable €110.68 to change to a gas PAYG meter, and an eye-watering €199.13 if you change your mind and decide to switch back to a normal credit meter.
If you don’t have a gas meter, get ready for more monetary woes as you’ll have to shell out €373 for a PAYG one.
Regarding changing to a PAYG Electricity meter, it depends on the type of meter already installed. If it’s a newer one, you can simply enter in a code BGE provide you with and abracadabra, you get a PAYG meter for free - but if it’s an older one, it’ll need to be exchanged and this is not available as an option to the general public, unless you agree to one as part of a repayment plan of arrears, or can prove you suffer from financial hardship.
For both gas and electricity PAYG you will receive separate cards. The registered and certified technician who installed your gas meter will give you your gas top-up card, and before changing your electricity to PAYG you’ll receive two electricity top-up cards from Bord Gáis Energy.
How to Top Up with Bord Gáis Energy
For gas PAYG cards, you’ll need to put your card in the associated meter before topping it up. You can top up your gas card at your nearest Payzone or at any An Post Office. Once your card is topped up, stick it into your meter (gold chip side always facing towards the display), press the red button and wait for the “busy” display to change. You can then take your card out and your meter will have been topped up.
For both gas and electricity the minimum top-up amount is €10, the maximum is €100, and your card can hold a maximum balance of €300. Please do make sure to hold onto your receipt in case you have any issues with topping up.
For electricity PAYG cards, you can head out and top them up as soon as your meter is set up as a PAYG meter. They can also be topped up at any Payzone. Just give your electricity card and payment to the cashier, and they’ll give you a receipt with a 20-digit PowerCode.
You then head back to your meter, press the * button, enter the PowerCode, and press the # button. If you make a mistake while entering the code in you can press * to delete it.
As we previously mentioned, if you receive an electricity allowance, this will be paid directly to you. If you receive a gas allowance, go to any of the top-up points and ask for a credit update. Your allowance will then be put on your card.
On both gas and electricity prepaid meters, you have up to €5 of emergency credit should your money run out and you’re unable to top up in time. Always try to avoid having to resort to the emergency credit option as it kicks you off the standard tariff until the amount is repaid by topping up, and as such can lead to accumulating debt, which is probably exactly what you were trying to avoid when you chose a PAYG meter.
For emergency credit on your gas meter, once your credit is low, insert your card and press the red button when the emergency credit option appears.
For emergency credit on your electricity meter, when your balance goes below €2, a warning will sound on your meter every thirty minutes, for two minutes each time. To turn off the alarm and activate emergency credit, simply press the “0” button.
If you don’t press the button in time before all your credit runs out, your supply will be cut off, but not to worry you can simply press the “0” button and it will come back on again. The low credit alarm will not sound between 10pm - 10am in summer, and 9am - 9pm the rest of the year.
So as not to leave you in the lurch, if your emergency credit runs out on your electricity meter and getting cut off is looming, you will not be immediately cut off in the following situations:
- After 5 pm in the summer or 4 pm for the rest of the year. Your supply will cut off the following day at 9 am (or 10 am if it’s summertime).
- On Fridays after 5 pm in the summer or 4 pm for the rest of the year. Your supply will cut off the following Monday at 9 am (or at 10 am during the summer).
- If it’s Christmas Eve, Christmas Day, St. Stephen’s Day, New Year’s Eve, New Year’s Day or St. Patrick’s Day. Your supply will cut off the following day (unless it’s also one of the holidays above).
Helpful Hint! Try to keep credit on your meters at all times in order to avoid debt building up from emergency credit and standing charges. In particular, if you’re going away, top up in excess of what you think will be needed, just in case. At least that way you can come home after spending all your money on beer and tapas, and maybe not have to buy credit for a while!
Where does your credit go?
When you top up, it’s not quite as simple as your credit only going towards paying the exact amount you use. It’s allocated to:
- Standing charges.
- Your electricity or gas units.
- If you have an electricity PAYG meter, the PSO charge.
- Any money you already owed them from previous bills, if you’ve previously agreed a repayment plan.
- Paying off any emergency credit you may have used.
What is a PSO charge? PSO stands for Public Service Obligation and is a levy charged to all electricity customers in Ireland in order to subsidise and support renewable and native energy generation.
Lost or damaged cards
If you lose or damage your gas card, you can buy a replacement card at any PayZone outlet for €2, and remember to put it in your meter to synchronize it before you top it up.
If you lose one of your electricity cards, contact Bord Gáis as soon as possible in order to replace it (you may be charged a nominal amount to replace it). Always keep your electricity cards separate in order to reduce the possibility of losing both of them. As Bord Gáis Energy has to post the card out and you can’t just run out and pick up a new card, you could get into real difficulties in the time between losing both cards and getting new ones.
MyBGE: Access your Online Account
Bord Gáis previously had separate login pages for residential and business customers, which were then subdivided into separate gas login, electricity login and rewards login pages. Now, thankfully, they are in the process of transitioning to a single login, called MyBGE.
All new customers will be assigned MyBGE accounts and existing ones are being changed over. The majority of existing customers will be notified when their account is changed over and when they first log in to their new account, will see a page explaining that all their accounts will now be listed under one login, and simply have to click on the "I understand" button, and then update their username and password.
For some unlucky customers, it'll be slightly more complicated as they’ll be asked to contact a Bord Gáis call centre to verify a few details before being able to log in.
Once you’ve registered and logged in, you’ll be able to do the following:
- Look over all your bills from the previous 14 month billing period.
- Update your contact details (email and phone number only). If you want to change any other details like your account name or your address, you’ll need to call Bord Gáis Energy customer care.
- Pay your bills with a credit, debit or laser card.
- See when your next bill is going to be issued.
- Sign up to Direct Debit (bill amounts will be taken from your account around 14 days after the bill was issued).
- Add any other electricity accounts you have, for example properties you may be renting out.
My Bord Gáis app
It's relatively easy to manage your gas and electricity online with Bord Gáis Energy. In addition to their online account, Bord Gáis currently offer an app which can be used with Android and iOS platforms.
Google Play rating:⭐⭐⭐½
iTunes app store: ⭐½
This app lets you make payments, see your energy bills, and submit Bord Gáis Energy meter readings. You need to register for an online account to use it but you can also register directly from the app, rather than online if you prefer. It has all the functionality of their online login, including options for setting up direct debits, editing your profile, and viewing your rewards.
It’s available for both business customers and residential customers except for PAYG customers. If you have any problems while using the app, you can mail Bord Gáis to let them know. Just include in your mail what the problem is, your operating system type, and the email address you use to login to the app.
Unfavourable reviews for the app show that there is a significant amount of issues for users when trying to submit Bord Gáis Energy meter readings, due to the app crashing or not uploading the readings. Users also complained that on some phones it’s so slow to load that it would actually be faster to open up a browser and log in.
On Google play it had solid ratings until late 2017 when issues started to show up, so they’ve certainly had plenty of time to patch up app issues, but for whatever reason clearly haven’t done so.
Customers who highly rated the app, said they liked being able to log in with a pin number, being able to download pdf versions of their bills directly to their phone, and that the Bord Gáis Energy meter reading function was really handy.
Bord Gáis Energy Reviews
On customer review site Trustpilot, Bord Gáis Energy has an overall rating of just 1.6 out of five stars. Only 8% of customers who left a review on the site gave Bord Gáis Energy an excellent rating, while 92% rated the supplier as either poor or bad.
By reading through the reviews, we found that customers reported having had issues with billing and customer services. Complaints brought up included the following:
- Issues using Tesco reward vouchers on energy bills
- Long call-wait times and many dropped calls
- Issues with refunds not being delivered in a timely manner
Customers who were happy claimed that the supplier had the cheapest energy deals.
While customer service complaints do tend to be more plentiful the bigger the company, it's quite worrying to see so many recent complaints about Bord Gáis's customer service. It's always worth comparing different suppliers to get a sense of which have the best customer service.
In September 2020, the Irish Times reported that Bord Gáis had the second highest number of complaints, accounting for 22% of the complaints investigated by the CRU (Commision for Regulation of Utilities) for 2019.
Bord Gáis has a HomeCare team available around the clock to deal with any boiler issues you might have. They don’t actually install boilers, but they do operate a gas boiler care service.
Boilers covered under Bord Gáis’s boiler care package can be serviced and repaired, with different additions depending on which package customers opt for.
Bord Gáis are flexible about appointments, you can even book them for Saturdays, so if you can stand cold showers for that long you won’t need to take a day off from the office (sorry, no excuses here!).
We recommend getting your boiler serviced at least once a year, for both safety and efficiency reasons.
For more information, head to our complete Bord Gáis Energy Boiler guide.
Hive Smart Home
Hive is a smart home device. While it used to allow you to remotely control just the heating and hot water, it's functionality has since expanded. With the Hive, you can now control electrical equipment that is plugged into a smart plug, as well as link home security accessories, such as motion and door sensors, to the system.
What is a Smart Plug? A smart plug is an electricity socket insert which lets you turn on and off appliances from an app on your smartphone.
Although Bord Gáis Energy sells and installs Hive and its related products, you don’t actually need to be a Bord Gáis customer in order to get one. The cost to get a Hive and have it professionally installed is €299. For €50 more, you can also get a free boiler service, bringing the total to €349.
We think that paying the extra €50 for the boiler service option is well worth it considering that the boiler service package normally costs €99.
If you think you might be interested in one of the two Hive packages, make sure to first read our Hive smart thermostat guide to decide if it’s the thermostat for you. If you opt to get your Hive through Bord Gáis, you can just give them a call and choose your installation date.
Gas was and is the mainstay of Bord Gáis Energy's service for customers. So it's no surprise to see such a high percentage of it in their fuel mix, 68.6%, compared to the all-island average of 37.9%.
Compared to the previous year, Bord Gáis decreased the percentage of renewable energy in its fuel mix, down from 33.2% in 2018 to 31.1% in 2019. This is much lower than the all-island average of 54%. Let's hope that over the coming years they increase their use of renewable resources for energy generation.