The main Bord Gáis customer service number is 01 611 0101! Our thorough provider review examines everything related to Bord Gáis unit rates, login, contact, boiler service, customer reviews, and much more. Read on to find all the help you need with your account or determine whether the provider is the best option for your home energy needs.

Bord Gáis discounts for new customers from 23rd May 2024 Bord Gáis has announced it will be offering new customers a 33% discount if they choose an electricity only plan, a 20% discount for a gas only plan, and a 24% discount on dual fuel plans. These offers only apply to new customers and last for a duration of 12 months.

What Are the Bord Gáis Rates and Tariffs?

Below, we break down the standard Bord Gáis unit rates. We also compare the supplier’s best tariffs in the following categories:

  1. Electricity Rates
  2. Gas Rates
  3. Dual Fuel Rates
  4. Pay As You Go Plans

Note that all rates displayed are inclusive of VAT, including the most recent Bord Gáis price increase, and based on average yearly consumption values (4,200 kWh electricity and 11,000 kWh gas) for an urban home with a 24-hour meter.

What Are the Bord Gáis Electricity and Gas Prices?

Bord Gáis has a great range of different offers for customers to choose from. At the moment, Bord Gáis is offering their standard tariffs along with special green tariffs all with a 12 month discount for 22%, depending on whether you get a dual fuel deal or not. Check out Bord Gáis’s current prices below.

🔥 Gas Tariffs

20% Discount
EAB from
€1,220
03 /year
12 months fixed

Gas Tariff

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  • Unit Rate: 8.94c /kWh
  • Standing Charge: €131.69
  • EAB: €1,220.03
Gas Only
Exit Fee: €50

Last updated: April 2024
EAB calculated based on average gas usage (11,000 kWh) with VAT and Carbon Tax included.

🛠️ Electricity Only Tariffs

33% Discount
EAB from
€1,127
46 /year
12 months fixed

Urban Meter

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Urban 24hr

  • Unit Rate: 27.85c /kWh
  • Standing Charge: €218.55
  • EAB: €1,388.28

Urban Nightsaver

  • Day Rate: 29.95c /kWh
  • Night Rate: 14.82c /kWh
  • Standing Charge: €287.36
  • EAB: €1,227.46

Urban Night Storage

  • Unit Rate: 27.85c /kWh
  • Night Rate: 14.77c /kWh
  • Standing Charge: €241.86
  • EAB: €1,136.90
Electricity Only
Exit Fee: €50
33% Discount
EAB from
€1,194
44 /year
12 months fixed

Rural Meter

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Rural 24hr

  • Unit Rate: 27.93c /kWh
  • Standing Charge: €274.34
  • EAB: €1,447.56

Rural Nightsaver

  • Day Rate: 30.53c /kWh
  • Night Rate: 15.09c /kWh
  • Standing Charge: €356.03
  • EAB: €1,313.87

Rural Night Storage

  • Unit Rate: 27.93c /kWh
  • Night Rate: 14.77c /kWh
  • Standing Charge: €297.66
  • EAB: €1,194.44
Electricity Only
Exit Fee: €50

Last updated: April 2024
EAB calculated based on average electricity usage (4,200 kWh) with VAT and PSO Levy included.

💡 Smart Tariffs

Standard Smart Plan
EAB from
€1,491
30 /year
12 month fixed

Time of Use Tariffs

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Urban Smart Meter

  • Peak Rate: 36.23c /kWh
  • Day Rate: 29.76c /kWh
  • Night Rate: 21.97c /kWh
  • Standing Charge: €218.55
  • EAB: €1,491.30

Rural Smart Meter

  • Peak Rate: 36.64c /kWh
  • Day Rate: 30.01c /kWh
  • Night Rate: 22.10c /kWh
  • Standing Charge: €274.34
  • EAB: €1,558.49
Electricity Only
Exit Fee: €0

Last updated: April 2024
EAB calculated based on average electricity usage (4,200 kWh) with VAT and PSO Levy included.

✌️ Dual Fuel Tariffs

24% Discount
EAB from
€1,397
30 /year
12 months fixed

Urban Meter

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Urban 24hr

  • Electricity Unit Rate: 28.58c /kWh
  • Gas Rate: 09.38c /kWh
  • Standing Charge: €350.24
  • EAB: €1,655.91

Urban Nightsaver

  • Day Rate: 30.73c /kWh
  • Night Rate: 15.21c /kWh
  • Gas Rate: 09.38c /kWh
  • Standing Charge: €419.05
  • EAB: €1,489.04

Urban Night Storage

  • Unit Rate: 28.58c /kWh
  • Night Rate: 15.16c /kWh
  • Gas Rate: 09.38c /kWh
  • Standing Charge: €373.55
  • EAB: €1,397.30
Dual Fuel
Exit Fee: €100
24% Discount
EAB from
€1,454
89 /year
12 months fixed

Rural Meter

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Rural 24hr

  • Electricity Unit Rate: 28.67c /kWh
  • Gas Rate: 09.38c /kWh
  • Standing Charge: €406.04
  • EAB: €1,715.28

Rural Nightsaver

  • Day Rate: 31.33c /kWh
  • Night Rate: 15.48c /kWh
  • Gas Rate: 09.38c /kWh
  • Standing Charge: €487.72
  • EAB: €1,575.93

Rural Night Storage

  • Unit Rate: 28.67c /kWh
  • Night Rate: 15.16c /kWh
  • Gas Rate: 09.38c /kWh
  • Standing Charge: €429.35
  • EAB: €1,454.89
Dual Fuel
Exit Fee: €100

Last updated: April 2024
EAB calculated based on average electricity usage (4,200 kWh) + average gas usage (11,000 kWh) with VAT, PSO Levy included and Carbon Tax included.

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How Much Cheaper Will My Bills Be After the Price Reduction?

From the 29th February 2024, Bord Gáis is cutting their electricity prices by 9.5%. Bord Gáis will still be offering their 22% discount on these rates, making their prices even cheaper. Here are the differences in price coming in March:

Bord Gáis EABs after 29th February with the 22% Discount
Meter TypeCurrent RatesNew RatesPrice Reduction (€)
Urban 24 Hour€1,571.61€1,430.17-€141.44
Rural 24 Hour€1,636.19€1,488.93-€147.26
Urban Nightsaver€1,384.50€1,259.90-€124.60
Rural Nightsaver€1,479.48€1,346.33-€133.15
Urban Night Storage€1,281.58€1,166.24-€115.34
Rural Night Storage€1,344.19€1,223.21-€120.98
Urban Smart Meter€1,688.91€1,536.91-€152.00
Rural Smart Meter€1,762.61€1,604.00-€158.61

Last Updated: February 2024
Calculations based on average electricity consumption

Compared to the original discounted rates, customers will see an average of a 9% reduction to their bills. Below, you can see how the cheapest Bord Gáis electricity rates compare to the most competitive plans from other electric companies in Ireland.

Cheapest Electricity Offer per Supplier
SupplierBest OfferEstimated Annual BillTrustpilot Reviews
Yuno EnergyFixed Discount€1,168.123.6 / 5
SSE AirtricityFixed Offer€1,273.321.2 / 5
FlogasNo Discount€1,332.294.2 / 5
Bord Gáis33% on Electricity€1,250.232.4 / 5
Energia31% Selectra Discount 📞€1,340.374.1 / 5
Electric Ireland24% on EO, DF€1,394.351.4 / 5
Community PowerNo Discount€1,448.22N/A
EcopowerNo Discount€1,808.533.9 / 5
PrepayPowerNo Discount€1,835.814.8 / 5
PinergyNo Discount€2,001.734.6 / 5
WaterpowerNo Discountnew customers are currently unable to switchN/A

*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter unless specified. All discounts and cashback have been applied. This also includes the PSO Levy at €0.00.
Last updated: May 2024

What Are the Bord Gáis Gas Rates?

As with electricity, the company also offers discounts on gas. The best discount includes 22% off the standard gas unit rate. With a projected annual spend of €1,571.61, this would save the average urban home around €345.75 per year compared to the standard gas prices. With the new gas prices, your EAB is looking to come out to €1,389.40 with a 16% discount, around €305.67 as a reduction!

What Are the Bord Gáis Dual Fuel Rates?

If you have both a gas and an electricity supply, the best deal with the provider is its dual fuel offer. The full discount includes 22% off the standard electricity unit rate and 16% off the standard gas unit rate. Customers must pay via direct debit and sign up for online billing to take advantage of the full discount.

Bord Gais Price Changes

1

February 29, 2024
Bord Gáis Energy reduces electricity unit rates by 10% and gas unit rates by 9.5%.

2

September 20, 2023
Bord Gáis Energy announces a 15.5% reduction in unit rates for both electricity and gas.

3

September 2021
Gas prices increase by €8.16 per month and electricity prices by €10.26 per month on a typical bill.

4

July 2021
Bord Gáis Energy increases gas unit rates and standing charges by 14% and electricity unit rates and standing charges by 12.5%.

5

Late 2020
A further reduction of 15.5% in both gas and electricity unit rates, along with a similar reduction in standing charges.

6

February 29, 2020
Bord Gáis Energy reduces electricity rates by 10% and gas rates by 9.5%.

Customers should take the time to compare prices between gas and electricity suppliers as there are large differences among the supplier's rates. You may also want to have a look at our tips on how to beat the high cost of living as well.

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How Good Are the Bord Gáis Reviews?

We examine the two main review websites of Trustpilot and Google to see what customers think of their services.

Bord Gáis Energy Reviews
ReviewerRatingDetails
Trustpilot⭐⭐Complaints about high prices and rude customer service.
GoogleReviews related to a bad customer service experience.

How Are the Bord Gáis Reviews on Trustpilot?

On Trustpilot, Bord Gáis Energy is rated "Poor" with 1.7 out of five stars. Only 10% of customers who left a review on the site gave the provider an excellent rating, while 86% rated the supplier as either poor or bad.

By reading through the reviews, we found that customers reported having had issues with billing and customer services. Complaints brought up included the following:

  • Receiving estimated bills and meter readings not being applied.
  • High prices and using a higher conversion factor.
  • Long wait times to get through only to not have issues resolved.

Here is a sample quote from a moderate review.

I can't tell any really bad about Bord Gáis, except that my KWH Price did go up to 44 Cents without Taxes.
The Service has been lovely, they contacted me for a new contract and with my fixed plan on a Smart Meter, there have been no discrepancies in their readings.
Because of my Home Office needs, I will have to switch the Provider regularly and definitely will prefer Bord Gáis for my next switch.
Before them, I had no smart Meter and my previews Provider underestimated my bill, to shock me later on with a 4 Digit one. Against them, Bord Gáis has been a wise decision to switch to.

PK on Trustpilot, on 20/01/2024

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How Do I Pay My Bord Gáis Bill?

Phone and online laptop

In keeping with their focus on ease of access to their services, there are a variety of ways to pay both their electricity and gas bills. You can pay:

  • By Cash or Card
    You can pay part or all of your bill at any Payzone, PostPoint outlet, or any Post Office.
  • By Cheque
    Make the cheque out to Bord Gáis Energy and send it, along with a filled-out bank giro credit transfer slip (attached to the bottom of your gas bill), to their address.
  • By Direct Debit
    If you have an online account you can sort this out online, otherwise, give them a call or for gas, print and fill out a direct debit mandate form, and send it to them via the Freepost address on the form.
  • Online
    If you’ve already registered with Bord Gáis online you can log in to your account and arrange to pay. If you haven’t registered yet, there is a Pay Now option which there is no need to register for.
  • By Telephone
    The supplier operates a 24-hour telephone payment service, just grab your debit or credit card and call them.

The company is pretty flexible if you have any genuine issue paying your bill and will discuss a payment plan with you that’s tailored to your earnings, or alternatively, fit a PAYG meter.

Their accounts department can also speak with other agencies such as financial advisers, charities, or state agencies on your behalf. It’s best to contact Bord Gáis customer service as soon as you realise there’s an issue to avoid any escalation or interest on unpaid bills.

What Is Level Pay with Bord Gáis?

Level pay is a new initiative from Bord Gáis. Rather than pay a different amount each month for your electricity and gas, your payments remain the same over a 12 month period. The company estimates your yearly usage and then divides the annual cost into 12 even payments, making it easier for you to manage your monthly budget.

Are There Bord Gáis Rewards?

Regardless of how you pay for your bill, you will want to learn more about the well-known Bord Gáis rewards programme. Existing customers can sign-up and accumulate points for each euro spent which can later be exchanged for a variety of rewards.

Do I Need a Security Deposit To Sign Up with Bord Gáis?

question mark

When signing up, if your credit history is a little shaky, or any of the following cases apply to you, you’ll have to provide a security deposit of up to €300 within 14 days of signing up, or risk your supply being cut off:

  1. If you’re a tenant signing up for the first time who has NOT previously been with Bord Gáis Energy for 14 months or more, you’ll need to pay a €200 deposit if you choose to set up Direct Debit, or €300 without Direct Debit.
  2. If you’re a homeowner who is signing up and you don’t want to set up Direct Debit, you’ll need to pay a €300 security deposit.

Your security deposit will be returned to you when you close your account, as long as you’ve paid your final bill and any outstanding amounts. If you pay by Direct Debit, the deposit will be refunded to your account, otherwise, you’ll receive a cheque, and it will take up to ten days to process refunding the deposit.

You do NOT need to pay a security deposit in the following cases:

  • Good Credit History
    You’ve been with the company for more than 14 months previously and have a good credit history.
  • Homeowner
    You’re a homeowner and are signing up and paying by Direct Debit (they’ll track you down in that house you own pretty fast if you miss a payment!).
  • Level Pay
    You are signing up for the Level Pay option (Direct Debit is mandatory).

Is There Bord Gáis Boiler Service?

Not only is Bord Gáis a gas and electricity supplier, but they all also offer excellent boiler maintenance and repair services. We have created a full and comprehensive guide covering everything you need to know about Bord Gáis boiler service plans.

How Do I Contact Bord Gáis Energy?

Bord gais energy logo

The main Bord Gáis customer service number is 01 611 0101, open Weekdays from 8 am to 8 pm, and 9 am to 5:30 pm on Saturday. To avoid being passed around from one department to the next or being on hold indefinitely, we suggest you visit our dedicated Bord Gáis contact page to quickly find the phone number for the department of your query.

Existing customers can also visit our Bord Gáis login page to contact the energy supplier via their personal online account. You will also find in the login guide details about the Bord Gáis app and much more!

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Bord Gáis Ireland FAQs

Bord Gáis Information

Bord Gáis offers electricity, gas, and dual-fuel options for consumers. The CRU’s 2020 annual report on electricity and gas retail markets shows that the provider has 17.5% of the domestic electricity market share and 42.8% of the domestic gas market share. It provides energy to over 630,000 residential and business customers.

Here is a brief timeline for the provider:

  • 1976 - The company is launched as Bord Gáis Éireann — Ireland's original state-owned gas supplier.
  • 2000 - The company is forced to split its supply business from its transmission and distribution operations. This was all done to encourage market competition and dismantle the existing gas monopoly.
  • 2001 - The supply arm is rebranded as Bord Gáis Energy. The network division is also rebranded as Gas Networks Ireland.
  • 2009 - The provider adds electricity to its offerings portfolio.
  • 2014 - The company is sold to the global group Centrica plc.

Bord Gáis Energy Fuel Mix

Gas was and is the mainstay of the company's service for customers. So it's no surprise to see such a high percentage of it in their fuel mix, 63.8%, compared to the all-island average of 35.8%, as per the most recent CRU fuel mix disclosure.

The company had a slight increase in the percentage of renewable energy in its fuel mix from 31.1% in 2019 to 34.6% in 2020. This is still much lower than the all-island average of 57.9%. Let's hope that they continue to increase their use of renewable resources over the coming years.

Commission for Regulation of Utilities (CRU)
Last Updated: 02/03/2023

Who owns Bord Gáis?

Centrica plc purchased Bord Gáis Ireland in 2014 and still owns it today. It is a British multinational company operating out of Windsor, Berkshire in the UK. The sale process began in 2012, following the EU and IMF bailout and some scary times for everyone during the financial crisis. Conditions were set out requiring the sale of state-owned assets, meaning that the customer supply arm of Bord Gáis Energy had no option but to be sold.

Are Bord Gáis and Electric Ireland the same?

No, Bord Gáis and Electric Ireland are two different energy companies in Ireland. Wondering which one would be better for your home? Have a look at all the electricity and gas providers in Ireland.

How do I submit a Bord Gáis meter reading?

ESB networks take your Bord Gáis meter readings (they do meter readings for all energy suppliers in Ireland) four times a year. As the provider issues their electricity customers with bi-monthly bills, this means that four bills will be based on the ESB readings (if you were at home when they called), while two will be estimated. If you were out when ESB called by or you don’t like the sound of those two estimated bills, it might be worth your while (depending on your cash flow situation and the actual reading) to submit a reading yourself.

You can submit a meter reading via the Bord Gáis app, email it in, or submit it online. If you prefer, you can also call the Bord Gáis customer service team to provide your meter reading. Be sure to only give the black digits on the reading count, not the red ones. We recommend submitting a reading yourself if you miss an ESB reading, so you can improve your bill accuracy and avoid nasty surprises down the line.

How do I switch to Bord Gáis Energy?

Switching your electricity to Bord Gáis is relatively painless. You just need your MPRN and your bank details if you’re planning on setting up a Direct Debit (or you can set it up later — however, this will affect your security deposit).

money moving from one house to other

You can switch online, arrange a callback or call them directly.

If you've applied to switch to Bord Gáis Energy but you want to stop the switching process, you can cancel your contract with this online form if it's been less than 14 days since you signed up. The supplier will confirm this in writing. If it’s been more than 14 days, you’ll need to contact the Bord Gáis customer service department directly. You may have to pay an exit fee (we don’t recommend doing this unless your potential 12-month savings from a different offer are greater than the exit fee).

If you’re receiving an electricity allowance as part of the Household Benefits Package you’ll still get it, but instead of it coming off your bill, it’ll be paid to you directly. You’ll need to contact the Department of Employment Affairs and Social Protection to sort out payment.

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How can I switch your gas supply?

If you already have a gas meter installed at your house, as with electricity, you can easily switch to Bord Gáis gas by using their online option or by giving them a call. You’ll need to tell them:

  • Your meter reading.
  • Your name and current address.
  • Your old address.

If your meter is locked, contact the provider to arrange an appointment to unlock it.

If you don’t have a gas meter, the provider will liaise with Gas Networks Ireland to get one installed. A Registered Gas Installer (RGI) needs to install your meter and then you can contact Bord Gáis with:

  • Your name, address, and GPRN.
  • The installer RGI code.
  • Your old address.

If there is no gas supply at your property, you can contact Gas Networks Ireland and see about arranging a gas supply.

How can you move house with Bord Gáis?

If you are an existing customer, you can ask the provider to take your tariff with you to your new home. You can contact them over the phone or online to do so. If you are moving into a house where Bord Gáis is the supplier, you are under no obligation to stay with the company. In fact, when you first move is when you have the most freedom to compare the market and choose an energy provider of your choice. Call our agents and find the best deal for your home!

Read more about Bord Gáis

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  • 🌟 37% Off Electricity Only
  • 🌟 10% Off Gas Only
  • 🌟 29% Off Dual Fuel
  • 🌟 26% Off Smart Tariffs
  • 🌟 24% Off Smart Dual Fuel

⭐⭐⭐⭐⭐ 4.6/5 - Our Customer Reviews on Trustpilot 

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