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Electric Ireland Dublin: everything you need to know

Electric Ireland logo in blue and yellow banner
  • About Dublin
  • Population: 1.345 million
  • Mayor: Paul McAuliffe
  • Name: Dublin (Baile Átha Cliath - Town of the ford of hurdles)
  • Name origin: Derived from Dubh Linn ( black or dark pool)

Electric Ireland does not have a walk-in office in Dublin, and in fact, if you view our Electric Ireland contact page, many written queries should be addressed to Electric Ireland's PO box address in Cork.


The only queries in writing which the Electric Ireland office in Santry deal with, are queries from business customers.

To organise a service technician to call out to your house in Dublin, you’ll need to book a gas boiler service online. For more immediate urgent repairs, you can call them on 1850 372 333.


Electric Ireland Dublin and your new home.

Following a move to Dublin and a new home, one of the first things you’ll need to do is organise a change of contract on your electricity meter.

For rented and second-hand purchased properties, make sure to take a photo of the current meter reading beside a newspaper with the current date, and you can then simply phone any Irish gas and/or electricity supplier to organise a new contract.

For properties with gas, you made need to turn on the safety valve to restore gas supply to your new home. The safety valve is usually a handle located on the piping near your gas meter.

For properties that have not had electricity or gas meters installed, or that are not connected up, check out our handy guide on how to set up gas and electricity in a new build. To check if your new home has been connected to the electricity grid, try:

  • Switching on the lights
  • Connecting a device to a socket
  • Checking the main switch on your fuse board is switched on
  • Checking an electricity meter has been installed (usually located in a box close to the property walls or on them, under the stairs or in your hallway)

ESB, the electricity network operator arm of Electric Ireland, is in charge of arranging the physical electrical connection.

You will then need to choose a supplier. Electric Ireland is the default electricity supplier if you do not choose another supplier. Remember that you can choose whichever electricity and/or gas provider you wish. You may want to check out our comparison of the cheapest electricity and gas suppliers.

For a new gas connection, you’ll have to follow a similar process, but with Gas Networks Ireland.


Electricity and Gas prices in Dublin

Dublin is classified as an Urban area, and as such, Dublin residents benefit from cheaper standing charges for both 24-hour meters and Nightsaver meters.

Compare the cheapest energy tariffs on the marketOur trained advisors can find you the cheapest deals in just a few minutes. Call 1800 816 036 or get a free callback now.

Electric Ireland standing charges Dublin

Meter

Annual standing charge

Standard 2-hr

€167.24

Nightsaver

€226.98

In addition to saving on cheaper standing charges, Electric Ireland customers in Dublin could potentially save even more money with the Electric Ireland Rewards programme.

Compare my Electric Ireland Dublin bill to the rest of the country

A man scratching his head while looking at piles of bills

The average amount of annual electricity consumption for households in Ireland is calculated at 4,200 kWh per annum, and 11,000 kWh yearly for gas across the Island.

Figures released in a report by the Central Statistics Office in showed that in 2016, Dublin City accounted for nearly 46% of nationwide gas consumption, followed by Country Dublin areas which consumed 16%, and Cork which used 11%.

To work out your household’s electricity and gas consumption, simply grab your last twelve bills and add up the kWh on each one. This will let you know whether you are under or over the average consumption.

Expat website Expatistan put the monthly cost of utilities in Dublin at:

  • €146 for an 85m2 flat with two occupants
  • €123 for a 45m2 flat or studio with one occupant

Electric Ireland Dublin: has your supply been cut off?

If you are left without electricity or gas, the first thing to find out is whether there has been an outage on the electricity grid or damage to the gas network.

Electricity supply issues

To find out whether the electricity grid is undergoing an outage in the Dublin area, check the ESB Networks Powercheck page.

The Powercheck page shows both scheduled and unscheduled outages. Scheduled outages are usually due to network maintenance and customers are normally informed beforehand in writing. Unscheduled outages can be due to damage to the lines, or storms.

If there are no outages reported, it may be because of:

  1. A new unreported outage in your area.
  2. An electrical fault in your household.
  3. You have fallen behind on bill payments.

If you suspect an unreported outage, call ESB Networks to report it. Before calling, check to see if your neighbours are experiencing similar issues, as otherwise, the problem may be at your house.

If you suspect the problem lies within your house, check that the electricity switch has not tripped in the fusebox. If it has tripped, you can simply switch it on again. If it hasn’t tripped, try switching it off and unplugging all electrical appliances before switching it on again.

If that doesn’t do the trick, it may be time to call an electrician.

If you suspect you may have been cut off because you fell behind on bill payments, know that Electric Ireland may have cut you off for this reason. There is a code of practice named the Energy Engage Code which directs energy suppliers to engage with customers first before resorting to cutting off energy sources.

Call Electric Ireland Dublin customer service as soon as possible to make an arrangement with Electric Ireland to get your supply reconnected. For future reference keep in mind that if you are having difficulty paying your energy bills, it’s best to engage with your supplier, in this case, Electric Ireland, as soon as possible.

Gas supply issues

The gas network in Ireland is subject to fewer outages than the electricity network, mainly due to the fact that it is underground and as such is less likely to suffer damage. If there is no gas at your house (you may notice the boiler and other gas appliances are not working), it may be because:

  1. There has been damage to gas lines in your area - sometimes caused by renovation or building work.
  2. The gas safety lever has been turned to the off position.
  3. You have fallen behind on bill payments.

If you have checked whether your nearest neighbours have gas or not, and suspect a gas network outage, contact Gas Networks Ireland. If your neighbours gas supply has not been affected, the damage may be closer to your house, or the safety lever may have been turned off. In this case, you just need to turn the lever back to the on position.

If you have fallen behind on gas bill payments, then you may indeed have been cut off. At this point, it’s best to contact Electric Ireland Dublin sooner rather than later, as they may suggest a payment plan or PAYG meter installation as a solution, rather than demand outright payment that you cannot afford.


Customer service contacts for Electric Ireland Dublin

The Selectra logo tick - a blue box outline with an orange tick in front of it

As mentioned before, the only official Dublin address for Electric Ireland is for its head office in Santry, which mainly appears to deal with business customer queries. For more general enquiries you can call 0800 056 9914 (business), 1850 372 372 (general) or email customerservice@electricireland.ie

If you wish to contact Electric Ireland regarding non-business customer related matters, check out the full Electric Ireland contact directory on our Electric Ireland contact page.

Customers can also manage their energy accounts entirely online via their Electric Ireland online portal. For more information, head to our Electric Ireland login guide.

Head office address

Electric Ireland,
Swift Square,
Northwood,
Santry,
Dublin 9.


Smart meters and Electric Ireland Dublin

The process of installing the first 250,000 smart meters in Ireland is already underway in 2019, with a projected total of 2.3 million smart meters to be in place by 2021.

It appears that Dublin will have to wait a while to receive its first smart meters, as households in Cork and the midlands will be the first to get them in the 2019 rollout. Electric Ireland customers already have a Smart PAYG option that they can opt into.

Looking for a Smart Meter?Our energy experts can set you up with a smart meter tariff hassle-free. All you have to do is enjoy the savings. Call 1800 816 036 or get a free callback now.


Energy Efficiency Incentive Scheme and fuel poverty in Dublin

Electric Ireland has rolled out an Energy Efficiency Incentive Scheme which complements existing SEAI home grants by allocating extra credit to your Electric Ireland bill.

The SEAI provides grants for upgrading insulation, boilers and heating controls, and if you use an Electric Ireland Energy Efficiency partner to carry out the upgrades, you can qualify for credit on your bills.

This should come as good news for any Dubliners who find themselves at risk of or experiencing, fuel poverty.

Fuel poverty in Dublin

High energy bills, low income, and poor energy efficiency intersect to price people experiencing fuel poverty out of the energy market. Unable to afford to heat homes adequately in winter, fuel poverty can have a detrimental effect on the health of inhabitants in households experiencing it.

A growing number of the population in Dublin is also living in rented accommodation, and spiralling rental prices and increasing energy costs an ever-increasing amount of Dublin residents at risk of experiencing fuel poverty.

The carbon tax is also set to increase in the 2020 budget and this will also have a negative effect on the ability of lower-income households to meet their energy needs.

It is unfortunate that one of the often touted ways to better manage energy needs on a budget is by installing PAYG meters (to top up as needed rather than pay a monthly bill) when you consider that PAYG is also more expensive than regular 24-hour meter tariffs.

By working to improve the energy efficiency of a household through grants from the SEAI, residents can greatly reduce the risk of fuel poverty. However, upgrading the energy efficiency of a residence is the responsibility of the landlord, not the tenant.

More efficient energy management and reducing energy waste is also an important part of solving the issue, see our article on 101 ways to save money on your energy bills.

Electric Ireland Energy Efficiency partners

All of the Energy Efficiency partners below carry out home heating upgrades nationwide.

Company

Phone number

Churchfield Home Services

1890 911 922

DC Energy

087 230 1714

Kingspan Retrofit

042 975 4262

Kore

049 4336998

TLI Group

066 713 5710


Two out of every three houses in Dublin use gas for home heating. Across Ireland, electrical storage accounts for 9% nationally, while renewables and wood account for just 3%. Coal and Peat are also used in 10% of homes.


Electric Ireland power stations near Dublin

Electric Ireland’s parent company ESB own and run the Dublin Bay power plant. The power plant is located at the site of the old Ringsend oil plant. The site generates 410 MW of electricity through combustion gas turbine technology. Gas is the main fuel for the plant, with distillate used as a backup fuel.

What is distillate?Distillate is anything distilled from another source. Distillate fuel tends to be a petroleum fraction distilled from crude petroleum.

The site for the Dublin Bay power plant also hosts the famous Poolbeg Stacks. Although the Poolbeg station has now been decommissioned, the twin chimneys have become a familiar and well-loved part of the Dublin landscape and will be capped and maintained by ESB for aesthetic purposes.

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