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Pinergy: How to Top Up & Once Off Payments

Pinergy logo

Pinergy is an electricity-only company which supplies PAYG (Pay As You Go) services. It stands to reason then that knowing how to top up and make once-off payments is essential for Pinergy customers.

A simple single-tariff business model has enabled Pinergy to really get down to the nuts and bolts of topping up and prepaid electricity, but customers need to know the ins and outs of top-ups well, as making a mistake could mean their supply being cut off.

Don’t forget that if for whatever reason you are unable to top up, you have both emergency and friendly credit (more details on our Pinergy provider page).


How to top up

A blue pay as you go meter with a card being inserted

To make a Pinergy top up and put credit on your smart meter, you can use a Pinergy top-up card. Upon signing up for prepaid electricity with Pinergy, you should have received two top-up cards from Pinergy (and don’t forget to leave the cards behind if you move house so that the next owners can top up).

These top-up cards work by way of the magnetic strip on the back, not by chip, so you must be sure to keep them away from magnets or they won’t work anymore.

There are four ways you can buy credit for your Pinergy PAYG electricity account:

  • Online on Pinergy’s website
  • At any Payzone outlet
  • By calling
  • Using the Pinergy app

Prepayment meter problems?Call us to solve your top issues quickly and without hassle. Call 1800 816 036 or get a free callback now.

Online top-up

Topping up on the Pinergy website comes in two different flavours: logging in to your Pinergy online account and topping up, or performing a once-off top up.

Topping up through your Pinergy online account

You’ll need to register in order to be able to top up online through the Pinergy website, however, note that you’ll actually be registering for an online account with Payzone, not Pinergy, as Payzone manage Pinergy’s online top-ups. To register you’ll need to provide your:

  • Personal details
  • Meter details
  • Payment details.

After registering you’ll simply need to login and select your top up amount. This is a useful option if you think you’ll be topping up a lot online. However, if you’ll only need to top up online once or twice, then you might be better off with the once-off top up option (see details below).

Once off top up

To make a once-off top-up online of any Pinergy meter, you’ll need to know the premise number of the property where the meter you wish to top up is, and provide your email address and card details to complete the top up.

Premise numberYour Pinergy premise number identifies the address with which your Pinergy account is associated. It is the number on the front of your Pinergy top up card.

We really like the option of being able to perform a once-off top up. It could be very handy if you’re in a rush and don’t have time to register online, can’t remember your online account login details, or just want to help out a friend or family member. The one-off option gives you the ability to top up when you need it, now, not later.

Payzone top up

The Payzone logo

To make a top up at any Payzone outlet, simply take your top up card there and tell the cashier how much you would like to top up by. You can then pay by cash, credit or debit card.

The cashier will then give you a receipt with a 20-digit top-up code (called a Powercode), which you can then bring home and use to top up your meter.

If you should lose the receipt with your Powercode on it, you can either return to where you purchased your top up, give them your top up card and they will reprint the receipt, or call Pinergy customer services who will relay the Powercode to you.

Top up over the phone

Topping up over the phone is a relatively painless process. You’ll just need your premise number (on the front of your top up card), and a credit or debit card. Then call 1850 94 50 23 (LoCall) and follow the instructions.

Top up through the Pinergy app

After installing the app (available on both Android and the Apple store) and registering your details, you will be able to make top-ups as you do with your Pinergy online account. The app also has the handy functionality of scheduled top-ups, meaning you could set it to top up for the month on payday.

Top up by text

Topping up by text is a handy option, especially if you have used up all your internet data for the month. Unfortunately, this option used to be available with Pinergy but has now been replaced with topping up via their app, and as such is no longer available.


Entering a top up code into your meter

The Selectra logo - a blue box with a yellow tick in front

As Pinergy’s PAYG offering comes with a smart meter, in theory, whichever way you top up, it should be automatically added to your credit. However, in the rare case that this doesn’t happen, you’ll need to enter your Powercode (top-up code) manually.

Press “1” on your Pinergy smart meter to see the message “KEYCODE” appear on the display. Enter your Powercode (which should be at least 20 digits, and can sometimes be even longer) and press the “#” key. “SENDING” will appear on the display and should be followed by “ACCEPTED” within a few seconds. Your account will then be topped up.

If, instead, “REJECTED” appears, the smart meter will then display either “DUPLICATE” or “INCORRECT” a few seconds later. If “DUPLICATE” appears, then you’ve already used that Powercode. If “INCORRECT” appears, you’ll need to try typing in your Powercode again. The “WRONG TAR” message is also a possibility, which means that a special tariff change code would have been displayed on a previous receipt that you needed to have entered in previously.

Be careful how many times you enter in your Powercode, as if it is rejected five times then your smart meter will be locked. If your smart meter is locked, or you’re having difficulty topping up, contact Pinergy customer services.

PAYG is the most expensive way to pay for energy.Call us and we'll help move you to a cheaper tariff, fast. Call 1800 816 036 or get a free callback now.

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