How Do I Top Up with Pinergy?

By Cormac Breen | Updated 2 April 2026 | 6 min read

Pinergy customers have multiple topping-up options available: the Pinergy app, online account access, Payzone outlets, and scheduled payments. Phone-based top-ups are no longer offered. For a complete overview of Pinergy plans and services, visit our Pinergy guide.

How Do I Top Up My Pinergy Meter?

Pinergy Smart App
Online via provider website
Any Payzone outlet
Scheduled payments through the app

Phone service has been discontinued. Pinergy now prefer online topping up.

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How Do I Top Up With the Pinergy App?

Download “Pinergy Smart” app from device store
Register or log in with account credentials
Navigate to top-up section
Select amount (preset or custom)
Choose payment method
Enter card details if new card
Confirm transaction
Receive confirmation via app/email

Scheduled Top-Ups: Users can arrange automatic monthly top-ups for a set amount on chosen dates.

How Do I Do a Pinergy Top Up Online?

Through Online Account

Registration requires personal details, meter information, and payment details. Payzone manages Pinergy’s online top-ups, not Pinergy directly.

Once-Off Top Up

Required information:

Premise number (found on top-up card)
Email address
Card details

How Do I Do a Pinergy Payzone Top Up?

Receive two Pinergy top-up cards upon signup
Take card to any Payzone outlet
Tell cashier desired top-up amount
Receive receipt with 20-digit “Powercode”
Use code at home to top up meter

Lost receipt recovery: Return to outlet for reprint or call Pinergy customer services for code relay. Visit our Pinergy contact page for customer service numbers.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

How to Enter a Pinergy Top-Up Code Into Your Meter

Press “1” on smart meter
“KEYCODE” message displays
Enter 20+ digit Powercode
Press “#” key
“SENDING” appears, followed by “ACCEPTED”

Error messages: “DUPLICATE” = code already used. “INCORRECT” = re-enter Powercode.

How Do You Get Emergency Credit on Pinergy?

Emergency Credit

€10 available amount
Activation: Press “7” on meter keypad, select “EC offer,” press “A”
Must repay within reasonable timeframe

Friendly Credit

Variable amount (no set limit)
Activates after emergency credit depletes
Available only during: 5pm–9am weekdays, 5pm Friday–9am Monday, specified holidays (March 1, March 17, December 24–26, 31)

Both credits require repayment to bring account to minimum €2 credit. To compare Pinergy pricing with other providers, check our Pinergy rates page.

Frequently Asked Questions About Pinergy top ups

You can top up via the Pinergy Smart app, online through the Payzone portal, at any Payzone outlet using your top-up card, or through scheduled automatic payments in the app. Phone-based top-ups are no longer available.

Press “1” on your smart meter, wait for “KEYCODE” to display, enter your 20+ digit Powercode, then press “#”. The display will show “SENDING” followed by “ACCEPTED” when complete.

€10 emergency credit is available. Press “7” on your meter keypad, select “EC offer,” and press “A” to activate. Friendly credit activates automatically after emergency credit is used, during evenings, weekends, and public holidays.

Return to the Payzone outlet where you purchased the top-up for a reprint of the receipt, or call Pinergy customer services to have the Powercode relayed to you directly.

Yes. Through the Pinergy Smart app, you can arrange automatic monthly top-ups for a set amount on your chosen dates, ensuring your credit never runs too low.