Pinergy Top Up: How to & Once Off Payments
Pinergy is an electricity-only company that supplies PAYG (Pay As You Go) services. It stands to reason then that knowing how to top up and make once-off payments is essential for Pinergy customers.
A simple single-tariff business model has enabled Pinergy to really get down to the nuts and bolts of topping up and prepaid electricity, but customers need to know the ins and outs of top-ups as well, as making a mistake could mean their supply being cut off.
Don’t forget that if for whatever reason you are unable to top up, you have both emergency and friendly credit available (more details on our Pinergy provider page).
How do I top up my Pinergy meter?
To make a Pinergy top up and put credit on your smart meter, you can use a Pinergy top up card. Upon signing up for prepaid electricity with Pinergy, you should have received two Pinergy top up cards (and don’t forget to leave the cards behind if you move house so that the next owners can top up).
These Pinergy top up cards work by way of the magnetic strip on the back, not by chip, so you must be sure to keep them away from magnets or they won’t work anymore.
There are four ways you can buy credit for your Pinergy PAYG electricity account:
- Pinergy online top ups via the provider’s website
- At any Payzone outlet
- By calling
- Using the Pinergy app
Prepayment meter problems? Selectra can help!
Call us for help resolving your top-up issues quickly and without hassle.
Pinergy Online Top Up
Topping up on the Pinergy website comes in two different flavours: logging in to your Pinergy online account and topping up, or performing a once-off top up.
Topping up through your Pinergy online account
You’ll need to register in order to be able to top up online through the Pinergy website, however, note that you’ll actually be registering for an online account with Payzone, not Pinergy, as Payzone manages Pinergy’s online top-ups. To register you’ll need to provide your:
- Personal details
- Meter details
- Payment details.
After registering you’ll simply need to login and select your top up amount. This is a useful option if you think you’ll be topping up a lot online. However, if you’ll only need to top up online once or twice, then you might be better off with the once-off top up option (see details below).
Pinergy Once-Off Top Up
To make a Pinergy once-off top-up online, you’ll need to know the premise number of the property where the meter you wish to top up is and provide your email address and card details to complete the Pinergy once-off top up.
Premise numberYour Pinergy premise number identifies the address with which your Pinergy account is associated. It is the number on the front of your Pinergy top up card.
We really like the option of being able to perform a once-off top up with Pinergy. It could be very handy if you’re in a rush and don’t have time to register online, can’t remember your online account login details, or just want to help out a friend or family member. The Pinergy once-off top up option gives you the ability to top up when you need it, now, not later.
Pinergy Payzone Top Up
As with PrePayPower and Electric Ireland PAYG customers, Pinergy customers can make a top up at any Payzone outlet. Simply take your Pinergy top up card there and tell the cashier how much you would like to top up by. You can then pay by cash, credit, or debit card.
The cashier will then give you a receipt with a 20-digit top-up code (called a Powercode), which you can then bring home and use to top up your meter.
If you should lose the receipt with your Powercode on it, you can either return to where you purchased your top up, give them your top up card, and they will reprint the receipt, or call Pinergy customer services who will relay the Powercode to you.
Pinergy Top Up Phone Number
Topping up over the phone is a relatively painless process. You’ll just need your premise number (on the front of your Pinergy top up card), and a credit or debit card. Then call 1850 94 50 23 (Lo Call) and follow the instructions.
How to Top Up with the Pinergy App
Here are the various steps required for you to top up your meter via the Pinergy app:
- Install the app (available on both Android and the Apple store)
- Register your details
- Make top ups as you do with your Pinergy online account
- OR, set-up scheduled top-ups, meaning you can set top ups on a set date for the month, such as on payday.
Pinergy Top Up by Text
Topping up by text is a handy option, especially if you have used up all your internet data for the month. Unfortunately, this option is no longer available with Pinergy and has been replaced with topping up via their app.
How to Enter a Pinergy top up code into your meter
Although Pinergy’s PAYG offering comes with a smart meter and any top up should automatically be added to your credit, sometimes, this doesn’t happen.
If this is your case, no worries, you will simply need to enter your Powercode (top-up code) into your smart meter manually. Here's how:
- Press “1” on your Pinergy smart meter to see the message “KEYCODE” appear on the display.
- Enter your Powercode (which should be at least 20 digits, and can sometimes be even longer)
- Once the Powercode entered, press the “#” key
- “SENDING” will appear on the display and should be followed by “ACCEPTED” within a few seconds.
Voila! Your account will then be topped up.
If, instead, “REJECTED” appears, the smart meter will then display either “DUPLICATE” or “INCORRECT” a few seconds later.
If “DUPLICATE” appears, then you’ve already used that Powercode. If “INCORRECT” appears, you’ll need to try typing in your Powercode again. The “WRONG TAR” message is also a possibility, which means that a special tariff change code would have been displayed on a previous receipt that you needed to have entered in previously.
Be careful how many times you enter in your Powercode, as if it is rejected five times then your smart meter will be locked. If your smart meter is locked, or you’re having difficulty topping up, contact Pinergy customer services.