Your Electric Ireland Login Guide: Sign in & online help
Unlike many energy providers in Ireland, Electric Ireland provide online login account services for both Pay-as-you-go and credit meter customers. Our easy-to-use guide below covers the benefits of signing up for an online account, how to log in, solve common issues with your login account, and much more. Get all the answers to any Electric Ireland login-related questions right here.
Why register for an Electric Ireland login account?
Although you are not required to sign up, the advantages associated with an Electric Ireland login account are many. As with other energy providers' online accounts such as SSE Airtricity and Bord Gáis, with one simple Electric Ireland online account you will be able to:
- Pay your Electric Ireland bills online
- Set up Direct Debits
- Submit meter readings
- Get an Electric Ireland online billing discount (often grouped with a Direct Debit discount)
- Monitor your energy usage
- Manage your Electric Ireland rewards
- Top up your SPAYG (Smarter PAYG) meter
Registering for an online Electric Ireland login account will not only provide you further discounts on your energy pricing, but it will also give you access to your billing information from anywhere and help with the environment! Having all your Electric Ireland bills in one place also makes it much easier to pay them, monitor your consumption, and check out how your home's energy usage compares to the average consumption in Ireland.
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How to register for an Electric Ireland login account
An Electric Ireland login account is available for both types of customers:
We look at the details for each option below.
Getting an Electric Ireland login account for a credit meter
If you have a credit (standard type) meter, you can register for an online Electric Ireland login account on their Sign Up page. You will need to enter the following details:
- Your Electric Ireland Account number
- The last six digits of your MPRN/GPRN
- Your email address
- Your phone number
- Your date of birth
You’ll then need to accept the terms and conditions and confirm that you are the account holder. It is a good idea to have a previous bill at hand as it contains most of the important information you will need in order to register.
Your account number should be at the top of any Electric Ireland bill or in your welcome pack.
Your MPRN and GPRN are your meter point reference number (electricity) and gas point reference number. They can also be found on any energy bill (not just an Electric Ireland one). You only need to enter one number, either your MPRN or GPRN, but not both. If you are a dual fuel customer, the other number will automatically be added to your Electric Ireland login account. This means you will be able to access both your gas and electricity information in one place.
If you have a joint account with two or more account holders, note that you will only be able to register the account under one email address. You will later be able to change the email address associated with your account by following these easy steps:
- Log in to your account.
- Clicking on the “My Profile” tab at the top of the page.
- Select the “Edit My Profile” option.
- Enter and save the new email address.
- You will be asked to provide your date of birth to quickly confirm your identity.
When you submit the registration form, you will receive an email with a temporary password that you can use to log in. After logging in for the first time, it's a good idea to change your temporary password and one that is easier for you to remember.
The initial temporary password (or any link sent) will only work for 24 hours. After this time, you will need to register again if you did not log in.
Getting an Electric Ireland login account for a PAYG meter
If you have a PAYG meter, you will be led to a different registration page than customers with a standard credit meter. PAYG accounts are managed in partnership with Payzone, a different company that specializes in these top-up meters.
The information you will need to provide is very similar to the above list for standard credit meters, except you will not need to provide your date of birth.
Using the Electric Ireland app to log in
Pay-as-you-go customers can also use the Electric Ireland app to log in and manage their accounts from there.
Unfortunately for credit meter customers, Electric Ireland is one of the few energy suppliers that does not provide an app that has the same functionality as their online login account. The Electric Ireland app is strictly for PAYG customers and is mainly for making top-up payments.
Until a new app gets developed, customers with a standard credit meter will have to continue to log in to their Electric Ireland account via the website.
How to sign in to your Electric Ireland account
To sign in to your Electric Ireland login account, simply head to the login page and write the email address with the password.
For customers with an Electric Ireland PAYG account, you will need to click on the “I'm a PAYG customer" button to enter your Electric Ireland sign-in details. Alternatively, you can go directly to the PAYG Login page. Once on the PAYG log-in page, enter either your email address or user name along with your password.
Electric Ireland Business Login Accounts
If you have a business account with Electric Ireland and are looking to log in, you have an entirely separate webpage dedicated to Electric Ireland business login.
Setting up an online account for your business will allow you to:
- Pay bills online
- Set up Direct Debits
- Submit meter readings
- Get an online billing discount (usually grouped with a Direct Debit discount)
- Monitor your energy usage
To use these services, you will first need to register online. To do so, you will have to provide the following:
- Company name
- Full name and title
- Position in company
- Contact phone number
- Email address
- Your Electric Ireland account number
- Your MPRN/GPRN
- And select the type of energy you have with Electric Ireland
Only someone authorized to act on behalf of the company can register an Electric Ireland business login account.
When registering, you will see at the bottom of the page “Paperless billing” with a green slide button. This will automatically be set to accept unless you slide the button to the left and opt-out.
We recommend signing up for this, as paperless billing is not only better for the environment, but also makes managing your account much easier.
Fixing common problems with your Electric Ireland login account
In this day and age of technology, even the best tools sometimes do not work as we would like them to. Below are some quick fixes to common problems encountered when trying to log in to your Electric Ireland account, whether it is for business, credit meter, or Pay-as-you-go meter customers.
I've forgotten my Electric Ireland login password
Credit meter customers: If you should find that you can’t remember your Electric Ireland sign-in details, then click on the “Forgot password?” link in small white font underneath the green “Login” button. Alternatively, you can jump directly to the Password Reset page and enter your email address.
PAYG customers: If you have forgotten your password or your Electric Ireland sign-in information, click on the blue “Forgot my password?” link underneath the Electric Ireland login section, or jump directly to the PAYG Password Recover page.
In both cases, you should then receive an email with a link that you need to click on to reset your password and restore access to your online Electric Ireland login information.
If you continue to experience difficulties with the Electric Ireland sign-in process or with your password, we recommend getting in contact directly with Electric Ireland customer service.
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I can’t see my Electric Ireland login account details online
You should be able to sign in to and view your Electric Ireland login account through the majority of browsers but, if you experience any difficulties, it could be due to the browser you are using. We recommend downloading and installing any of the following recommended browsers:
- Internet Explorer
Note that you will only be able to see pdf files from your account (e.g. your bills) if you have the Adobe Reader app or extension correctly installed.