Electric Ireland Login Guide: Sign In & Online Support

Have issues with your Electric Ireland sign-in or can’t find the login page? Want to know how the company’s online account measures up to other providers’? We give you all the answers to any Electric Ireland login-related questions in our easy-to-use guide below.

Why register for an Electric Ireland login account?

Although you are not required to sign up, the advantages associated with an Electric Ireland login account are many. As with other online energy accounts such as SSE Airtricity and Bord Gáis, with one simple Electric Ireland online account you will be able to:

• Pay your Electric Ireland bills online
• Set up Direct Debits
• Submit meter readings
• Get an Electric Ireland online billing discount (often grouped with a Direct Debit discount)
• Monitor your energy usage
• Manage your Electric Ireland rewards
• Top up your SPAYG (Smarter PAYG) meter

Registering for an online Electric Ireland login account will not only provide you further discounts on your energy pricing, but it will also give you access to your billing information from anywhere and help with the environment! Having all your Electric Ireland bills in one place also makes it much easier to pay them, monitor your consumption, and check out how your home's energy usage compares to the average consumption in Ireland.

Do you live in Dublin or Cork and want to have a PAYG meter installed? Check out your city's page for more information so that you can start topping up via your Electric Ireland online account!

How to register for an Electric Ireland login account

An Electric Ireland login account is available for both customers on a standard credit meter and customers with a Pay-As-You-Go (PAYG) meter. We look at the details for each option below.

Getting an Electric Ireland login account for a credit meter

If you have a credit (standard type) meter, you can register for an online Electric Ireland login account on their Sign Up page. You will need to enter the following details:

1. Your Electric Ireland Account number
2. The last six digits of your MPRN/GPRN
3. Your email address
4. Your phone number
5. Your date of birth

You’ll then need to accept the terms and conditions and confirm that you are the account holder. It is a good idea to have a previous bill at hand as it contains most of the important information you will need in order to register.

Your account number should be at the top of any Electric Ireland bill or in your welcome pack.

Your MPRN and GPRN are your meter point reference number (electricity) and gas point reference number. They can also be found on any energy bill (not just an Electric Ireland one). You only need to enter one number, either your MPRN or GPRN, but not both. If you are a dual fuel customer, the other number will automatically be added to your Electric Ireland login account. This means you will be able to access both your gas and electricity information in one place.

If you have a joint account with two or more account holders, note that you will only be able to register the account under one email address. You will later be able to change the email address associated with your account by logging in and clicking on the “My Profile” tab at the top of the page, selecting “Edit My Profile”, entering the new email address, and saving it.

The provider requests your date of birth as this is information that can be used to quickly confirm your identity on the phone to customers service.

When you submit the registration form, you will receive an email with a temporary password that you can use to log in. After logging in for the first time, it's a good idea to change your temporary password and one that is easier for you to remember.

The initial temporary password (or any link sent) will only work for 24 hours. After this time, you will need to register again if you did not log in.

Getting an Electric Ireland login account for a PAYG meter

If you have a PAYG meter, you will be led to a different registration page than customers with a standard credit meter. PAYG accounts are managed in partnership with Payzone, a different company that specializes in these top-up meters.

The information you will need to provide is very similar to the above list for standard credit meters, except you will not need to provide your date of birth.

Electric Ireland sign in details

To sign in to your Electric Ireland login account, simply head to the login page and write the email address with the password.

For customers with an Electric Ireland PAYG account, you will need to click on the “I'm a PAYG customer" button to enter your Electric Ireland sign-in details. Alternatively, you can go directly to the PAYG Login page. Once on the PAYG log-in page, enter either your email address or user name along with your password.

I've forgotten my Electric Ireland login password

Credit meter customers: If you should find that you can’t remember your Electric Ireland online account password, then click on the “Forgot password?” link in small white font underneath the green “Login” button. Alternatively, you can jump directly to the Password Reset page and enter your email address.

PAYG customers: If you have forgotten your password, click on the blue “Forgot my password?” link underneath the Electric Ireland login section, or jump directly to the PAYG Password Recover page.

In both cases, you should then receive an email with a link that you need to click on to reset your password and restore access to your Electric Ireland online account.

If you continue to experience difficulties with the Electric Ireland sign-in process or with your password, we recommend getting in contact directly with Electric Ireland customer service.

I can’t see my Electric Ireland login account details online

You should be able to sign in to and view your Electric Ireland login account through the majority of browsers but, if you experience any difficulties, it could be due to the browser you are using. We recommend downloading and installing any of the following recommended browsers:

• Internet Explorer
• Firefox
• Chrome

Note that you will only be able to see pdf files from your account (e.g. your bills) if you have the Adobe Reader app or extension correctly installed.

Electric Ireland app login

Unfortunately, Electric Ireland is one of the few energy suppliers that does not provide an app that has the same functionality as their online login account. The Electric Ireland app is strictly for PAYG customers and is mainly for making top-up payments. You can get all the details on the company's app in our complete guide to top-ups with Electric Ireland.

Until a new app gets developed, customers with a standard credit meter will have to continue to sign in to their Electric Ireland login account via the website.

Electric Ireland business login

If you have a business account with Electric Ireland and are looking to log in, you have an entirely separate webpage dedicated to Electric Ireland business login.

Setting up an online account for your business will allow you to:

• Pay bills online
• Set up Direct Debits
• Submit meter readings
• Get an online billing discount (usually grouped with a Direct Debit discount)
• Monitor your energy usage
• Manage your Electric Ireland rewards
• Top up your SPAYG (Smarter PAYG) meter

To use these services, you will first need to register online. To do so, you will have to provide the following:

1. Company name
2. Full name and title
3. Position in company
4. Contact phone number
5. Email address
6. Your Electric Ireland account number
7. Your MPRN/GPRN
8. And select the type of energy you have with Electric Ireland

Only someone authorized to act on behalf of the company can register an Electric Ireland login account.

When registering, you will see at the bottom of the page “Paperless billing” with a green slide button. This will automatically be set to accept unless you slide the button to the left and opt out.

We recommend signing up for this, as paperless billing is not only better for the environment, but it also makes managing your account much easier.