How Do I Contact ESB Networks?

  • Customer Service: 1800 372 757 (Mon-Fri 8:30am-6pm, Sat 8:30am-1:30pm)
  • Report a Fault: 1800 372 999 (24/7 including holidays)
  • Emergency Contact: 1800 372 999
  • Calling From Abroad: 00353 21 238 6555
  • Complaints: 1800 372 757 or [email protected]
  • Postal Address: Customer Relations, ESB Networks, Sarsfield Road, Wilton, Co. Cork

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How Do I Report Faults and Power Outages with ESB?

ESB Networks operates Ireland's electricity distribution network. Two types of interruptions occur:

  1. Planned interruptions — Scheduled maintenance, typically lasting hours
  2. Unplanned outages — Infrastructure damage from severe weather, potentially lasting days

Steps to address supply issues:

  1. Check the ESB Website using "ESB Power Check" to view fault locations and affected customer counts
  2. Examine your fuse box for tripped switches or blown fuses

What Are the ESB Connection Services?

For new electricity connections, follow these steps:

  1. Submit ESB Connection Form Online at ESB new connections with your MPRN number, digital site plan, Eircode, and load details
  2. Register with an electricity supplier — Choose an energy provider for supply
  3. Get Your Connection Turned On — Your supplier contacts ESB; registered electrical contractor sends certification
  4. Go Live — Builder's electrician activates electricity

Timeline: Quote within 15 days; completion within 60 business days (typically 10 working days)

How Do I Submit an ESB Meter Reading?

ESB Networks performs electricity meter readings. Call 1800 337 777 to request readings.

Submitting your own readings prevents billing issues:

  • Underestimated bills result in higher future charges
  • Overestimated bills mean overpayment, credited to future bills

Submit readings online at ESB meter readings.

Smart meters eliminate estimated bills and provide better usage insights.

Ready to Switch and Save on Your Energy Bills?

Our energy experts at Selectra compare all 11 Irish suppliers to find you the lowest rate for your home — completely free.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

What Do ESB Networks Do?

Formerly Ireland's state electricity provider, ESB Networks now operates the electricity distribution network serving over 2.3 million customers.

Responsibilities include:

  1. Installing electricity connections to homes and businesses
  2. Managing faults and power outages
  3. Taking electricity meter readings
  4. Installing smart meters

What Are the ESB Smart Meter Services?

Under Ireland's Climate Action Plan, ESB Networks manages smart meter rollout nationally.

Benefits: Eliminate estimated bills and provide greater electricity usage insight and control.

Current Status: As of late 2024, over 1.8 million homes have smart meters installed.

Installation: No request needed — automatic national rollout. Contact 1800 928 123 if waiting.

Frequently Asked Questions About ESB

ESB is a semi-state-owned body managing Electric Ireland, Smart Energy Services, Ecars, and other divisions. The organisation targets net-zero emissions by 2040 through renewable energy transition.
ESB Networks was originally established in 1927 as Ireland's state-owned electricity provider and supplier. After 2011 deregulation, ESB reduced market share to 60% and rebranded to compete independently as Electric Ireland.
Yes. ESB operates approximately 1,350 public electric vehicle charging points nationwide. Find locations via the ESB Ecar mobile app or charge point map showing real-time availability.