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Electric Ireland phone number & other contact info

Electric Ireland logo and headset

Need to contact Electric Ireland? This guide breaks down all the best methods - from the Electric Ireland phone number to email addresses and social media - to help you get in touch with the supplier fast.


How do I contact Electric Ireland?

In the table below, we have listed the main Electric Ireland phone number, email address and postal address. Read on to find specific information by department.

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 1800 816 036 or get a free callback now.

Electric Ireland Contact Information
Contact method Contact detail
Electric Ireland phone number 1850 372 372
Electric Ireland email address service@electricireland.ie
Electric Ireland mailing address Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825

Do you live in Dublin or Cork? Head to your city's Electric Ireland guide to find information tailored to your area.

What is the Electric Ireland phone number?

Are you looking for the Electric Ireland phone number? The supplier has multiple contact numbers, and the one you should call depends on your type of query. We break down the different Electric Ireland contact numbers by department below.

How do I contact the Electric Ireland customer service department?

To speak with a representative from the customer service department, the Electric Ireland phone number is 1850 372 372. Lines are open Monday to Friday from 8 a.m. to 8 p.m.

Some reasons you may need to call the Electric Ireland customer service department include the following:

  • To transfer your account to a new property
  • To close your current account
  • To submit a meter reading
  • To pay a bill
  • To update your direct debit information
  • To make a complaint
  • If you have issues with your prepayment meter
  • For questions about Electric Ireland rewards

Electric Ireland customers can also submit meter readings, pay bills and update their direct debit via their Electric Ireland online account. Head to our Electric Ireland login guide for information about how to submit these details via your online account. If you need help topping up your prepayment meter, you check out our Electric Ireland top-up guide.

For general energy inquiries, you can also give us a call here at Selectra on 1800 816 036. Our energy experts are available Monday through Friday from 9 a.m. to 5:30 p.m. You’ll get through to an agent in a matter of seconds and be able to get expert energy advice for free.

How do I contact the Electric Ireland sales department?

old phone

Are you trying to contract any tariffs or offers? If so, the Electric Ireland contact number for its sales department is 1850 305 090. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 9 a.m. to 5:30 p.m.

Alternatively, if you'd prefer to send the sales department an email, you can send it to sales@electricireland.ie.

What’s the Electric Ireland contact number for Home Services?

Contact the Home Energy Services department if you're looking for more information on Electric Ireland's services such as smart thermostats, smart subscriptions, smart plugs, solar panels, and more.

The Electric Ireland contact number for this department is 1850 372 333. Lines are open Monday to Friday from 9 a.m. to 6 p.m. You can also send an email to the following address: homeservices@electricireland.ie.

Contact Electric Ireland from abroad

There is nothing worse than going on holiday or travelling for business, only to discover that something has gone wrong with your energy supply. And as we all know, 1850 numbers can't be reached from outside of Ireland.

Luckily, there is an Electric Ireland phone number that does not begin with 1850. You can call this number from abroad for general enquiries. The out-of-Ireland department should then be able to patch you through to the relevant department. You can then get back to the business of enjoying your trip with peace of mind.

If you’re calling from abroad, the Electric Ireland contact number is +353 1 8529534. Lines are open Monday to Saturday from 8 a.m. to 8 p.m. To call from abroad dial the "00", then the country code "353", then the area code "1" and the number "8529534".

What’s the Electric Ireland phone number for complaints?

If you have a complaint that you would like resolved or acknowledged by Electric Ireland, you should first call the Electric Ireland customer service department on 1850 372 372 to see if they can help you with your issue.

If the issue is not resolved to your satisfaction or is taking too long, you can then make an official complaint by either calling the Electric Ireland customer service team back or by sending an email to complaintfacilitator@electricireland.ie.

In any case, when making an official complaint via the telephone, you may be asked to send it via email or post, when it's necessary to cover all legal bases.

When making an official complaint, always ask for and note down your complaint reference number. If after escalating the complaint to an official one, two months pass and the complaint is still unresolved, you should then contact the CRU citing your complaint reference number, and they will then intercede on your behalf.

Energy bills too high?Our free service can get you a better deal in minutes. Call one of our trained advisers today to find out how much you could save. Call 1800 816 036 or get a free callback now.

Business contact numbers

If you are a business customer with Electric Ireland, there are two different contact sections depending on whether you are an SME (Small and Medium Enterprises) business customer or an I&C (Industrial and Commerical) customer.

The only contact number both categories have in common is for energy efficiency and consulting services, available by phoning 1800 200 513 (9:00 am - 5:00 pm Monday to Friday). For all other queries, see the SME and I&C sections below to find out which number to call.

SME contact numbers

For SMEs, your number for customer service is 1850 372 787 (LoCall), open from Monday to Friday from 9 a.m. to 5:30 p.m. Alternatively, you can send an email to business@electricireland.ie.

For sales calls (normally new customers looking to switch) you can call 1850 30 50 70 in the same timetable as above for SME customer service. The email for the sales department is businesssales@electricireland.ie. Enquiries by post should be directed to Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825.

I&C contact numbers

For I&C queries, you can contact the same number for both customer service and sales enquiries via 1800 200 513 from 9 a.m. to 5 p.m. Monday to Friday.

I&C emails can be sent to the generic Electric Ireland email, which is info@electricireland.ie. To contact the I&C department at Electric Ireland by post, send your letters to Electric Ireland, Business Sales Support, Swift Square, Northwood, Santry, Dublin 9, D09 X8PT.

Other ways to contact Electric Ireland

There are various other ways for you to contact Electric Ireland besides just over the phone. We break down a few more ways to get in touch with the supplier below.

Social Media

You can also contact Electric Ireland customer service via the social networks below. Twitter and Facebook are particularly effective for getting the answers you need fast.

Electric Ireland Boards.ie  Electric Ireland Facebook  Electric Ireland Instagram  Electric Ireland Twitter

Web Chat

laptop

In a growing trend with energy suppliers in Ireland, Electric Ireland also provide a webchat facility. It is available for both new and existing residential customers, and representatives are available Monday to Friday from 9 a.m. to 5 p.m.The Electric Ireland online chat service is available for both new and existing residential customers.

To access the chat, go to the Electric Ireland homepage. Click on where it says Contact Us in the top bar, then scroll down to where it says Customer Service (ROI Residential) in blue letters. Next, click on the green button that says Start Live Chat.

Emergency Contact Information

Electric Ireland does not deal with any electricity or gas emergencies. For electricity emergencies direct calls to ESB Networks on 1850 372 999, and for gas emergencies to Gas Networks Ireland on 1850 20 50 50.

Both numbers are available 24/7 and for emergencies that endanger the welfare of members of the public, you can also call 999 or 112.

All Contact Details: A quick reference table

Below, we've listed all the ways you can contact Electric Ireland no matter the issue. Don't forget that for minor customers service queries, you may get a faster response by contacting Electric Ireland via their social media channels.

Tired of speaking to automated machines?Our expert energy advisers are on the phone to help you with your energy query. No wait times or endless menus. Call 1800 816 036 or get a free callback now.

Department

Number

Email

Address

Opening Hours

Residential Customer Service

1850 372 372

None

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825.

8am-8pm
Mon-Fri

Residential Sales

1850 305 090

sales@electricireland.ie

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825

8am-8pm
Mon-Fri
9-5:30pm
Saturday

Home Energy Services

1850 372 333

homeservices@electricireland.ie

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825

9am-6pm
Mon-Fri

Call from Abroad

+353 1 8529534

None

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825

8am-8pm
Mon-Sat

Complaints

None/Customer Service

complaintfacilitator@electricireland.ie

Electric Ireland, Complaint Facilitator, P.O. Box 12523, Dublin 9.

Not given

SME Customer Service

1850 372 787

business@electricireland.ie.

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825

9-5.30pm
Mon-Fri

SME Sales

1850 30 50 70

businesssales@electricireland.ie 

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825

9-5.30pm
Mon-Fri

I&C

1800 200 513

info@electricireland.ie

Electric Ireland, Business Sales Support, Swift Square, Northwood, Santry, Dublin 9, D09 X8PT

9am-5pm
Mon-Fri

Business Energy Efficiency/Consulting

1800 200 513

info@electricireland.ie

Electric Ireland, Business Sales Support, Swift Square, Northwood, Santry, Dublin 9,D09 X8PT

9am-5pm
Mon-Fri

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