To contact Electric Ireland, call 1800 372 372 (8am–8pm Mon–Fri; 9am–5:30pm Sat (Freephone 1800 372 372)). You can also email [email protected]. Manage your account online via the Electric Ireland portal.
Electric Ireland contact details at a glance
| Customer service phone | |
| Emergency number |
Electricity: 1800 372 999
Gas: 1800 20 50 50
|
| [email protected] | |
| Opening hours | 8am–8pm Mon–Fri; 9am–5:30pm Sat (Freephone 1800 372 372) |
| Postal address | Electric Ireland, PO Box 841, South City Delivery Office, Cork, T12 C825, Ireland |
| Online account | youraccountonline.electricireland.ie/ |
| Mobile app |
Electric Ireland
|
| Social media |
Electric Ireland phone number
The main customer service number for Electric Ireland is 1800 372 372, available 8am–8pm Mon–Fri; 9am–5:30pm Sat (Freephone 1800 372 372). You can use this number to:
- Query your account or billing
- Submit a meter reading
- Transfer or close your account
- Report a problem or make a complaint
- Ask about switching or new plans
Emergency numbers
- Electricity: 1800 372 999
- Gas: 1800 20 50 50
These lines are available 24/7 for emergencies and dangerous situations.
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More ways to contact Electric Ireland
Electric Ireland online account & app
Online portal
Manage your account, view bills, submit meter readings and update your details.
youraccountonline.electricireland.ie/Electric Ireland app
Manage your Electric Ireland account on the go — check usage, top up and track your energy.
Electric Ireland on social media
You can also reach Electric Ireland or stay updated via their social media channels:
How to Make a Complaint About Electric Ireland
If you have an unresolved issue with Electric Ireland, you can escalate through the following steps:
Contact Electric Ireland directly
Call 1800 372 372 or email [email protected]. Ask for a reference number and keep a record of all correspondence.
Escalate to a manager
If unresolved after 10 business days, request that your complaint be escalated to a team leader or complaints manager.
Contact the CRU
If still unresolved after 2 months (or if you receive a deadlock letter), contact the Commission for Regulation of Utilities (CRU):
- Phone: 1800 404 404
- Email: [email protected]
- Online: www.cru.ie
- Post: Customer Care Team, CRU, P.O. Box 11934, Dublin 24
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