Electric Ireland Phone Number: Contact Details For 2024

Updated on
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Electric Ireland logo and headset

You can contact Electric Ireland on their free phone number at 1800 372 372! In our Electric Ireland contact guide, you will find all the contact information for Electric Ireland so you can get in touch with them whatever your query!

How Do I Contact Electric Ireland?

We have listed the main Electric Ireland free phone number, email address, and postal address in the table below. Read on to find specific information by department.

📞 Electric Ireland Contact Information

Contact Method

Contact Details

Electric Ireland Phone Number

1800 372 372

Monday to Saturday 8am-8pm

Electric Ireland Email Address

[email protected]

Electric Ireland Mailing Address

Electric Ireland
PO Box 841
South City Delivery Office
Cork T12C825

What Is the Electric Ireland Emergency Contact Information?

Electric Ireland does not deal with any electricity or gas emergencies. For electricity emergencies, direct calls to ESB Networks on 1800 372 999, and gas emergencies to Gas Networks Ireland on 1800 20 50 50.

Both numbers are available 24/7. For emergencies that endanger the welfare of members of the public, you can also call 999 or 112.

What Is the Electric Ireland Phone Number?

Electric Ireland has multiple contact numbers, and the one you should call depends on your type of query. We break down the different Electric Ireland contact numbers by department below.

How Do I Contact the Electric Ireland Customer Service Department?

The Electric Ireland free phone number is 1800 372 372. Lines are open Monday to Saturday from 8am to 8pm. Some reasons you may need to call the Electric Ireland customer service department include the following:

Electric Ireland customers can also submit meter readings, pay bills and update their direct debit via their Electric Ireland online account

Head to our Electric Ireland login guide for information about how to submit these details via your online account. 

If you need help topping up your prepayment meter, you check out our Electric Ireland top-up guide.

If you are having issues with your smart meter, we cover this topic on our dedicated smart meter guide.

How Do I Contact the Electric Ireland Sales Department?

If you are comparing the energy market and are looking for information about price plans and tariffs, the Electric Ireland free sales contact number for its sales department is 1800 30 50 90

Representatives are available Monday to Friday from 8 am to 8 pm and on Saturdays from 9am to 5:30pm to assist you if you are thinking abut switching provider.

Alternatively, if you'd prefer to send the sales department an email, you can send it to [email protected].

What Is the Electric Ireland Phone Number for Home Energy Services?

If you need to contact Electric Ireland about your home energy services such as solar panels or heat pumps, you can do so by calling 1800 372 333.

The home energy services line is open from Monday to Friday, 9am to 6pm.

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What’s the Electric Ireland Phone Number for Complaints?

If you have a complaint that you would like resolved or acknowledged by Electric Ireland, here are the steps you should follow:

  1. Talk to Electric Ireland
    You should first call the Electric Ireland customer service department on free phone 1800 372 372  to see if they can help you with your issue.
  2. Make an Official Complaint
    If the issue is not resolved to your satisfaction, you can make an official complaint by either calling the Electric Ireland customer service team or by sending an email to [email protected]

    Check out the Electric Ireland reviews to see who else has had the same problems!

  3. Escalate to the CRU
    If after escalating the complaint to an official one, two months pass and the complaint is still unresolved, you should then contact the CRU citing your complaint reference number, and they will then intercede on your behalf.

Important! When making an official complaint, always ask for and note down your complaint reference number. If you make the official complaint via the telephone, you may be asked to send it via email or post, when it's necessary to cover all legal bases.

Are There Other Ways To Contact Electric Ireland?

There are various other ways for you to contact Electric Ireland besides just over the phone. We break down a few more ways to get in touch with the supplier below.

Can I Contact Electric Ireland Through Social Media?

You can also contact Electric Ireland customer service via the social networks below. Twitter and Facebook are particularly effective for getting the answers you need fast.

Electric Ireland Facebook Electric Ireland Instagram Electric Ireland Twitter

Is There an Electric Ireland Web Chat?

In a growing trend with energy suppliers in Ireland, Electric Ireland also provides a web chat facility.

It is available for both new and existing residential customers, and representatives are available Monday to Friday from 9 am to 5 pm

To access the chat, simply click on the speech bubble that appears at the bottom right of any Electric Ireland webpage. You will then need to provide the following details to start the chat with a representative:

  • Name
  • Email address
  • Your Electric Ireland account number (if available)
  • Brief description of your query

What Are Electric Ireland's Business Contact Numbers?

📞 Electric Ireland Contact Information

Contact Method

Contact Details

Energy Efficiency and Consulting Services Phone

1800 200 513 (Mon-Fri 9am–5pm)

SME Customer Service Phone

1800 372 787 (Mon-Fri 9am - 5:30pm)

SME Customer Service Email

[email protected]

SME Sales Phone

1800 30 50 70 (Mon-Fri 9am - 5:30pm)

SME Sales Email

[email protected]

SME Mailing Address

Electric Ireland
PO Box 841
South City Delivery Office
Cork T12C825

Do you own a business and are interested in learning more about Electric Ireland services for business owners? Have a look at our Electric Ireland business guide article to find out more.

Check Out Our Electric Ireland Business Guide!

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