Electric Ireland Contact Number 2024
The main Electric Ireland contact number for customers is 1800 372 372, available Monday to Friday, 8am to 8pm and Saturday's, 9am to 5pm. Alternatively, you can contact Electric Ireland via email at [email protected] If you are looking to switch electricity provider, you can call 📞(01) 525 6882.
Not sure which Electric Ireland contact number to call?
Make sure to have a recent Electric Ireland bill at hand so that you can easily quote your details, important information etc.
How Do I Contact the Electric Ireland Customer Service?
You can contact Electric Ireland on their free phone number at 1800 372 372, available Monday to Friday, 8am to 8pm and Saturday's, 9am to 5pm.
The Electric Ireland customer service department can assist with the following:
- To transfer your account to a new property
- To close your current account
- To submit a meter reading
- To pay a bill
- To update your direct debit information
- To make a complaint
- If you have issues with your Electric Ireland prepayment meter
- For questions about Electric Ireland rewards
Electric Ireland Online Account
Electric Ireland customers can submit meter readings, pay bills and update their direct debit via their Electric Ireland online account. Our Electric Ireland login guide has all the information about how to submit these details via your online account.
How Do I Contact the Electric Ireland Sales Department?
If you are interested in signing up with Electric Ireland and are looking for information about price plans and tariffs, the Electric Ireland contact number for its sales department is 1800 30 50 90.
Representatives are available Monday to Friday from 8 am to 8 pm and on Saturdays from 9am to 5:30pm to assist you if you are thinking about switching provider.
Alternatively, if you'd prefer to send the sales department an email, you can send it to [email protected].
What Is the Electric Ireland Phone Number for Home Energy Services?
If you need to contact Electric Ireland about your home energy services such as solar panels or heat pumps, you can do so by calling 1800 372 333.
The home energy services line is open from Monday to Friday, 9am to 6pm.
What Is the Electric Ireland Phone Number to Pay a Bill?
Unfortunately, Electric Ireland no longer offer bill payment over the phone.
If you are looking to pay your Electric Ireland bill, you can do so by one of the following methods:
- Electric Ireland Online Account
- Payzone
- Your bank
- Bank of Ireland ATMs
- Mybills.ie
- Cheque
Cheques can be sent to:
Electric Ireland
PO Box 323
Little Island
Cork
What Is the Electric Ireland Contact Number from Abroad?
Call 00535 1 8529534 if you are looking to contact Electric Ireland customer service while abroad.
1800 numbers are not contactable from abroad, and therefore none of the Electric Ireland contact numbers will work if you need to contact the provider.
Topping Up Electric Ireland PAYG Meter
If you need help topping up your prepayment meter, you check out our Electric Ireland top-up guide.
What Is the Electric Ireland Contact Number for Complaints?
If you have a complaint that you would like resolved or acknowledged by the supplier, here are the steps you should follow:
- Talk to Electric Ireland
You should first call the Electric Ireland customer service department on free phone 1800 372 372 to see if they can help you with your issue. Make an Official Complaint
If the issue is not resolved to your satisfaction, you can make an official complaint by either calling the Electric Ireland customer service team or by sending an email to [email protected].Check out the Electric Ireland reviews to see who else has had the same problems.
- Escalate to the CRU
If after escalating the complaint to an official one, two months pass and the complaint is still unresolved, you should then contact the CRU citing your complaint reference number, and they will then intercede on your behalf.
What Is the Electric Ireland Emergency Contact Number?
Electric Ireland does not deal with any electricity or gas emergencies. For electricity emergencies, direct calls to ESB Networks on 1800 372 999, and gas emergencies to Gas Networks Ireland on 1800 20 50 50.
Are There Other Electric Ireland Contact Methods?
There are various other ways for you to contact Electric Ireland besides just over the phone. We break down a few more ways to get in touch with the supplier below.
Can I Contact Electric Ireland Through Social Media?
You can also contact Electric Ireland customer service via the social networks below. Twitter and Facebook are particularly effective for getting the answers you need fast.
Is There an Electric Ireland Web Chat?
Electric Ireland also provides a web chat facility.
It is available for both new and existing residential customers, and representatives are available Monday to Friday from 9 am to 5 pm
To access the chat, simply click on the speech bubble that appears at the bottom right of any Electric Ireland webpage. You will then need to provide the following details to start the chat with a representative:
- Name
- Email address
- Your Electric Ireland account number (if available)
- Brief description of your query
What Is the Electric Ireland Contact Number for Business?
Electric Ireland also offers services exclusively for business customers.
You can contact Electric Ireland in relation to your business energy needs via the following:
Contact Method | Contact Details |
|---|---|
Industrial and Commercial I&C Services Phone | 1800 200 513 (Mon-Fri 9am–5pm) |
SME Customer Service Phone | 1800 372 787 (Mon-Fri 9am - 5:30pm) |
SME Customer Service Email | |
SME Sales Phone | 1800 30 50 70 (Mon-Fri 9am - 5:30pm) |
SME Sales Email | |
SME Mailing Address | Electric Ireland |