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Electric Ireland Contact Number

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Customer Service

For all general enquiries that you may have regarding your existing account or any billing or access issues you may be having, you can use the number given below. For calls specifically related to contracting tariffs or offers, you'd be better off contacting the sales department.


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Electric Ireland Customer Service Contact Number
Please check with your provider if you don't know how much a call will cost.
1850 372 372
*Monday to Saturday: 8am-8pm


Sales

If you're interested in contracting any additional paid services, try Electric Ireland's sales phone number if you’d like to speak to someone in person. Alternatively, if you'd prefer to send the sales department an email, Electric Ireland also provide that option.


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Electric Ireland Sales Contact Number
Please check with your provider if you don't know how much a call will cost.
1850 305 090
*Monday to Friday: 8am-8pm; Sunday 9am - 5.30pm


Home Energy Services

Contact the home energy services department if you're looking for more information on Electric Ireland's services such as smart thermostats, smart subscriptions, smart plugs, solar panels, and more. If you'd prefer a more human touch call the telephone number below, or you can also connect with them via email.


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Electric Ireland Home Energy Services Contact Number
Please check with your provider if you don't know how much a call will cost.
1850 372 333
*Monday to Friday: 9am-6pm


Contact from Abroad

There is nothing worse then going on holiday or travelling for business, only to discover that something has gone wrong with your energy supply. And as we all know, 1850 numbers can't be reached from outside of Ireland. Luckily, Electric Ireland provide a number for general enquiries that you can call from abroad. The out-of-Ireland department should then be able to patch you through to the relevant department, so you can get back to the business of enjoying your trip, with peace of mind.


blue telephone

Electric Ireland Abroad Contact Number
Please check with your provider if you don't know how much a call will cost.
+353 1 8529534
*Monday to Saturday: 8am-8pm


Complaints

If for whatever reason you have a complaint that you would like resolved or acknowledged by Electric Ireland, first call their customers service department to see if they can help you with your issue. If the issue is not resolved to your satisfaction, or is taking too long, you can then call back and ask to make an official complaint or do so via email. In any case, when making an official complaint via the telephone, you may in any case be asked to send it via email or post, when it's necessary to cover all legal bases.

When making an official complaint, always ask for and note down your complaint reference number. If after escalating the complaint to an official one, two months pass and the complaint is still unresolved, you should then contact the CRU citing your complaint reference number, and they will then intercede on your behalf.


Contact in Writing

For queries in writing...

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825.

For complaints in writing...

Electric Ireland, Complaint Facilitator, P.O. Box 12523, Dublin 9.


Social Media


Electric Ireland Boards.ie

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