How Can I Find the Electric Ireland Contact Number?

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The Electric Ireland contact number is 1800 372 372! In our Electric Ireland contact guide, find all the contact information for Electric Ireland so you get in touch with them whatever your query!

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How Do I Contact Electric Ireland?

We have listed the main Electric Ireland phone number, email address, and postal address in the table below. Read on to find specific information by department.

Electric Ireland Contact Information
Contact MethodContact Details
Electric Ireland phone number1800 372 372
Electric Ireland email address[email protected]
Electric Ireland mailing addressElectric Ireland
PO Box 841
South City Delivery Office
Cork T12C825

What Is the Electric Ireland Emergency Contact Information?

Electric Ireland does not deal with any electricity or gas emergencies. For electricity emergencies direct calls to ESB Networks on 1800 372 999, and gas emergencies to Gas Networks Ireland on 1800 20 50 50.

Both numbers are available 24/7. For emergencies that endanger the welfare of members of the public, you can also call 999 or 112.

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What Is the Electric Ireland Phone Number?

Are you looking for the phone number for Electric Ireland? The supplier has multiple contact numbers, and the one you should call depends on your type of query. We break down the different Electric Ireland contact numbers by department below.

How Do I Contact the Electric Ireland Customer Service Department?

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The Electric Ireland phone number is 1800 372 372. Lines are open Monday to Saturday from 8am to 8pm. Some reasons you may need to call the Electric Ireland customer service department include the following:

Electric Ireland customers can also submit meter readings, pay bills and update their direct debit via their Electric Ireland online account. Head to our Electric Ireland login guide for information about how to submit these details via your online account. If you need help topping up your prepayment meter, you check out our Electric Ireland top-up guide.

How Do I Contact the Electric Ireland Sales Department?

 

Are you trying to contract any tariffs or offers? If so, the Electric Ireland sales contact number for its sales department is 1800 30 50 90. Representatives are available Monday to Friday from 8 am to 8 pm and on Saturdays from 9am to 5:30pm. Alternatively, if you'd prefer to send the sales department an email, you can send it to [email protected].

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What’s the Electric Ireland Phone Number for Complaints?

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If you have a complaint that you would like resolved or acknowledged by Electric Ireland, here are the steps you should follow:

  1. Talk to Electric Ireland
    You should first call the Electric Ireland customer service department on 1800 372 372 to see if they can help you with your issue.
  2. Make an Official Complaint
    If the issue is not resolved to your satisfaction, you can make an official complaint by either calling the Electric Ireland customer service team or by sending an email to [email protected]. Check out the Electric Ireland reviews to see who else has had the same problems!
  3. Escalate to the CRU
    If after escalating the complaint to an official one, two months pass and the complaint is still unresolved, you should then contact the CRU citing your complaint reference number, and they will then intercede on your behalf.

Important! When making an official complaint, always ask for and note down your complaint reference number. If you make the official complaint via the telephone, you may be asked to send it via email or post, when it's necessary to cover all legal bases.

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Are There Other Ways To Contact Electric Ireland?

There are various other ways for you to contact Electric Ireland besides just over the phone. We break down a few more ways to get in touch with the supplier below.

Can I Contact Electric Ireland Through Social Media?

You can also contact Electric Ireland customer service via the social networks below. Twitter and Facebook are particularly effective for getting the answers you need fast.

Electric Ireland Facebook Electric Ireland Instagram Electric Ireland Twitter

Is There an Electric Ireland Web Chat?

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In a growing trend with energy suppliers in Ireland, Electric Ireland also provides a web chat facility. It is available for both new and existing residential customers, and representatives are available Monday to Friday from 9 am to 5 pm

To access the chat, simply click on the speech bubble that appears at the bottom right of any Electric Ireland webpage. You will then need to provide the following details to start the chat with a representative:

  • Name
  • Email address
  • Your Electric Ireland account number (if available)
  • Brief description of your query

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What Are Electric Ireland's Business Contact Numbers?

Electric Ireland Contact Information
Contact MethodContact Details
Energy Efficiency and Consulting Services Phone1800 200 513 (Mon-Fri 9am - 5pm)
SME Customer Service Phone1800 372 787 (Mon-Fri 9am - 5:30pm)
SME Customer Service Email[email protected]
SME Sales Phone1800 30 50 70 (Mon-Fri 9am - 5:30pm)
SME Sales Email[email protected]
SME Mailing AddressElectric Ireland
PO Box 841
South City Delivery Office
Cork T12C825

Check Out Our Electric Ireland Business Guide!

What About Electric Ireland I&C Contact Numbers?

For I&C queries, you can contact the same number for both customer service and sales enquiries via 1800 200 513 from 9am to 5pm Monday to Friday.

I&C emails can be sent to the generic Electric Ireland email, which is [email protected]. To contact the I&C department at Electric Ireland by post, send your letters to Electric Ireland, Business Sales Support, Swift Square, Northwood, Santry, Dublin 9, D09 X8PT.

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All Electric Ireland Contact Details: A Quick Reference Table

Below, we've listed all the ways you can contact Electric Ireland no matter the issue. Don't forget that, for minor customer service queries, you may get a faster response by contacting Electric Ireland via their social media channels.

Summary of Electric Ireland Contact Details
DepartmentNumberEmail

Residential Customer Service

1800 372 372

None

Residential Sales

1800 30 50 90

[email protected]

Home Energy Services

1800 372 333

[email protected]

Call from Abroad

+353 1 8529534

None

Complaints

None/Customer Service

[email protected]

SME Customer Service

1800 372 787

[email protected].

SME Sales

1800 30 50 70

[email protected]

I&C

1800 200 513

[email protected]

Business Energy Efficiency/Consulting

1800 200 513

[email protected]

Electric Ireland Contact FAQs

Is there Electric Ireland solar panel contact information?

If you're looking to get solar panels installed with Electric Ireland, there are a couple of options you have to get in touch with them. Most customers request a call back, but you can ring them on 1800 372 333 or email the Home Services team on [email protected].

Find Out More in Our Electric Ireland Solar Panel Guide!

How do I contact Electric Ireland from the UK and abroad?

There is nothing worse than going on holiday or travelling for business, only to discover that something has gone wrong with your energy supply. And as we all know, 1850 numbers can't be reached from outside of Ireland.

Luckily, there is an Electric Ireland phone number that does not begin with 1850. You can call this number from abroad for general enquiries. The out-of-Ireland department should then be able to patch you through to the relevant department. You can then get back to the business of enjoying your trip with peace of mind.

If you’re calling from abroad, the Electric Ireland contact number is +353 1 8529534. Lines are open Monday to Saturday from 8 a.m. to 8 p.m. To call from abroad dial "00", then the country code "353", then the area code "1" and the number "8529534".

How can I move house with Electric Ireland?

If you're moving, you should take advantage of our dedicated Electric Ireland Dublin or Cork guide to find information tailored to your area. You can also check out our moving section to give you all the information you need in order to make your move as smooth as possible!



 

Check Out Our Moving Checklist!

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