Electric Ireland Contact Phone Number

Electric Ireland logo in blue and yellow banner

There are many different ways to contact Electric Ireland, the phone number you’ll need will differ depending on the service you are looking for. This guide contains all the necessary information to reach the correct Electric Ireland department you are looking for, instead of wasting your valuable time ringing around different departments.

For general queries when you’re not 100% sure which department you need to be directing your query to, we recommend contacting customer service. For more general enquiries, see the Electric Ireland page.


Emergency Contact Information

Electric Ireland does not deal with any electricity or gas emergencies. For electricity emergencies direct calls to ESB Networks on 1850 372 999, and for gas emergencies to Gas Networks Ireland on 1850 20 50 50.

Both numbers are available 24/7 and for emergencies that endanger the welfare of members of the public, you can also call 999 or 112.


Electric Ireland: Your phone number

An old red telephone handset and a new one

Upon moving to a new home, it is imperative that you change the contract to your name and provide a contact number. Otherwise, the meter will not be in your name, and particularly in the case of Pay As You Go meters, you could be paying off someone’s else debt on the meter.

You also won’t be able to benefit from any discounts for new Electric Ireland customers. Chances are that as with most Irish energy customers, the previous inhabitant defaulted to a standard tariff with no discount, meaning you could be out of pocket if you don’t get the contract changed to your name.

Remember to choose your supplier wisely. By switching every 12 months and analysing the different rates and tariffs you can potentially save hundreds of euros. Check out our detailed information on Electric Ireland’s rates and tariffs before making a decision.


Electric Ireland Customer Service

The mainstay of Electric Ireland's customer service telephone offering, for all general enquiries that you may have regarding your existing account or any billing or access issues you may be having, you can use the number given below.

For calls specifically related to contracting tariffs or offers, you'd be better off contacting the sales department. If you are an existing Electric Ireland customer, you can dial 1850 372 372 (LoCall number) between 8:00 am to 8:00 pm, Monday to Friday, to speak to a customer service advisor by phone.

Examples of reasons to contact customer service include:

  • You wish to exit your Electric Ireland contract
  • You have a billing issue
  • You have a query regarding a bill or your contract

Social Media

You can also contact Electric Ireland customer service via the social networks below. Twitter and Facebook are particularly effective for getting the answers you need fast.

Electric Ireland Boards.ie  Electric Ireland Facebook  Electric Ireland Instagram  Electric Ireland Twitter

Web Chat with Electric Ireland

A screenshot of the Electric Ireland webchat page
Source:Electric Ireland Website

In a growing trend with energy suppliers in Ireland, Electric Ireland also provide a webchat facility, Monday to Friday from 9:00 am to 5:00 pm. The Electric Ireland online chat service is available for both new and existing residential customers.

While chatting online is a handy option if you are unable to make a call, and sounds great, we have found it difficult to access as often times all operators are busy. While you’re waiting for an agent to free up, you could also take a look at the Electric Ireland Help FAQ to see if the answer you’re looking for is there. 


How can I contact the Electric Ireland sales department?

If you're interested in contracting any additional paid services, try Electric Ireland's sales phone number if you’d like to speak to someone in person. Alternatively, if you'd prefer to send the sales department an email, you can send it to sales@electricireland.ie.

The sales department can be reached on 1850 305 090 and opening hours are Monday to Friday: 8am-8pm; and Saturday 9am - 5.30pm


Home Energy Services: Find out more

Contact the home energy services department if you're looking for more information on Electric Ireland's services such as smart thermostats, smart subscriptions, smart plugs, solar panels, and more. If you'd prefer a more human touch, call the home energy services telephone number 1850 372 333 Monday to Friday between 9:00 am to 6:00 pm or you can also connect with them via email.


Contact Electric Ireland from Abroad

There is nothing worse than going on holiday or travelling for business, only to discover that something has gone wrong with your energy supply. And as we all know, 1850 numbers can't be reached from outside of Ireland. Luckily, Electric Ireland provides a number for general enquiries that you can call from abroad. The out-of-Ireland department should then be able to patch you through to the relevant department, so you can get back to the business of enjoying your trip, with peace of mind.

Get through to Electric Ireland on +353 1 8529534 from Monday to Saturday 8am-8pm. To call from abroad dial the "00", then the country code "353", then the area code "1" and the number "8529534".


How do I file a complaint against Electric Ireland?

If for whatever reason you have a complaint that you would like resolved or acknowledged by Electric Ireland, first call their customer service department to see if they can help you with your issue. If the issue is not resolved to your satisfaction or is taking too long, you can then call back and ask to make an official complaint or do so via email. In any case, when making an official complaint via the telephone, you may be asked to send it via email or post, when it's necessary to cover all legal bases.

When making an official complaint, always ask for and note down your complaint reference number. If after escalating the complaint to an official one, two months pass and the complaint is still unresolved, you should then contact the CRU citing your complaint reference number, and they will then intercede on your behalf.


Electric Ireland business contact numbers

A modern desktop PC monitor, keyboard and mouse

If you are a business customer with Electric Ireland, there are two different contact sections, depending on whether you are an SME (Small and Medium Enterprises) business customer or an I&C (Industrial and Commerical) customer.

The only contact number both categories have in common is for energy efficiency and consulting services, available by phoning 1800 200 513 (9:00 am - 5:00 pm Monday to Friday). For all other queries, see the SME and I&C sections below to see which number to call.

SME contact numbers

For SMEs, your number for customer service is 1850 372 787 (LoCall), open from Monday to Friday from 9:00 am to 5:30 pm. Alternatively, you can send an email to business@electricireland.ie.

For sales calls (normally new customers looking to switch) you can call 1850 30 50 70 in the same timetable as above for SME customer service. The email for the sales department is businesssales@electricireland.ie and enquiries by post should be directed to:

Electric Ireland,
PO Box 841,
South City Delivery Office,
Cork T12C825.

I&C contact numbers

For I&C queries, you can contact the same number for both customer service and sales enquiries via 1800 200 513 from 9:00 am to 5:00 pm Monday to Friday.

I&C emails can be sent to the generic Electric Ireland email,  info@electricireland.ie . To contact the I&C department at Electric Ireland by post, send your letters to:

Electric Ireland,
Business Sales Support,
Swift Square, Northwood,
Santry, Dublin 9,
D09 X8PT.

Electric Ireland: Contact numbers, emails, addresses and opening hours

All the ways you can contact Electric Ireland no matter the issue. DOn't forget that for minor customers service queries you may get a faster response by contacting Electric Ireland via their social media channels.

Department

Number

Email

Address

Opening Hours

Residential Customer Service

1850 372 372

None

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825.

8am-8pm
Mon-Fri

Residential Sales

1850 305 090

sales@electricireland.ie

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825

8am-8pm
Mon-Fri
9-5:30pm
Saturday

Home Energy Services

1850 372 333

homeservices@electricireland.ie

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825

9am-6pm
Mon-Fri

Call from Abroad

+353 1 8529534

None

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825

8am-8pm
Mon-Sat

Complaints

None/Customer Service

complaintfacilitator@electricireland.ie

Electric Ireland, Complaint Facilitator, P.O. Box 12523, Dublin 9.

Not given

SME Customer Service

1850 372 787

business@electricireland.ie.

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825

9-5.30pm
Mon-Fri

SME Sales

1850 30 50 70

businesssales@electricireland.ie 

Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825

9-5.30pm
Mon-Fri

I&C

1800 200 513

info@electricireland.ie

Electric Ireland, Business Sales Support, Swift Square, Northwood, Santry, Dublin 9, D09 X8PT

9am-5pm
Mon-Fri

Business Energy Efficiency/Consulting

1800 200 513

info@electricireland.ie

Electric Ireland, Business Sales Support, Swift Square, Northwood, Santry, Dublin 9,D09 X8PT

9am-5pm
Mon-Fri

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