Electric Ireland Phone Number & All Contact Details
Need to contact Electric Ireland? Looking for the Electric Ireland phone number? In our comprehensive Electric Ireland contact guide, we walk you through all the methods you can use to get in contact with Electric Ireland, including all their phone numbers, email addresses, and even social media! Read on to contact Electric Ireland now!
How Do I Contact Electric Ireland?
We have listed the main Electric Ireland phone number, email address, and postal address in the table below. Read on to find specific information by department.
|Contact Method||Contact Details|
|Electric Ireland phone number||1800 372 372|
|Electric Ireland email address||[email protected]|
|Electric Ireland mailing address||Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825|
Moving into town? If you're moving, you should take advantage of our dedicated Electric Ireland Dublin or Cork guide to find information tailored to your area. You can also check out our moving section to give you all the information you need in order to make your move as smooth as possible!
Check Our Our Moving Checklist!
What Is the Electric Ireland Phone Number?
Are you looking for the phone number for Electric Ireland? The supplier has multiple contact numbers, and the one you should call depends on your type of query. We break down the different Electric Ireland contact numbers by department below.
How Do I Contact the Electric Ireland Customer Service Department?
To speak with a representative from the customer service department, the Electric Ireland phone number is 1800 372 372. Lines are open Monday to Saturday from 8 a.m. to 8 p.m.
Some reasons you may need to call the Electric Ireland customer service department include the following:
- To transfer your account to a new property
- To close your current account
- To submit a meter reading
- To pay a bill
- To update your direct debit information
- To make a complaint
- If you have issues with your prepayment meter
- For questions about Electric Ireland rewards
Electric Ireland customers can also submit meter readings, pay bills and update their direct debit via their Electric Ireland online account. Head to our Electric Ireland login guide for information about how to submit these details via your online account. If you need help topping up your prepayment meter, you check out our Electric Ireland top-up guide.
Talk to someone without the wait time! You can also give us a call here at Selectra on (01) 525 6882 for general energy enquiries. Our energy experts are available Monday through Friday from 9 a.m. to 6 p.m. You’ll get through to an agent in a matter of seconds and be able to get expert energy advice for free.
How Do I Contact the Electric Ireland Sales Department?
Are you trying to contract any tariffs or offers? If so, the Electric Ireland contact number for its sales department is 1800 305 090. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 9 a.m. to 5:30 p.m.
Alternatively, if you'd prefer to send the sales department an email, you can send it to [email protected].
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What’s the Electric Ireland Contact Number for Home Services?
The Electric Ireland contact number for this department is 1800 372 333. Lines are open Monday to Friday from 9 a.m. to 6 p.m. You can also send an email to the following address: [email protected].
What are Electric Ireland's Business Contact Numbers?
There are two different contact sections for Electric Ireland business customers. One for SME (Small and Medium Enterprises) business customers and the other for I&C (Industrial and Commercial) customers.
The only contact number both categories have in common is for energy efficiency and consulting services, available by phoning 1800 200 513 (9:00 am - 5:00 pm Monday to Friday). For other queries, see the SME and I&C sections below to find out which number to call.
SME contact numbers
For SMEs, your number for customer service is 1800 372 787 (LoCall), open from Monday to Friday from 9 a.m. to 5:30 p.m. Alternatively, you can send an email to [email protected].
For sales calls (normally new customers looking to switch) you can call 1800 30 50 70 in the same timetable as above for SME customer service. The email for the sales department is [email protected]. Enquiries by post should be directed to Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825.
I&C contact numbers
For I&C queries, you can contact the same number for both customer service and sales enquiries via 1800 200 513 from 9 a.m. to 5 p.m. Monday to Friday.
I&C emails can be sent to the generic Electric Ireland email, which is [email protected]. To contact the I&C department at Electric Ireland by post, send your letters to Electric Ireland, Business Sales Support, Swift Square, Northwood, Santry, Dublin 9, D09 X8PT.
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What Is the Electric Ireland Emergency Contact Information?
Electric Ireland does not deal with any electricity or gas emergencies. For electricity emergencies direct calls to ESB Networks on 1800 372 999, and gas emergencies to Gas Networks Ireland on 1800 20 50 50.
Both numbers are available 24/7. For emergencies that endanger the welfare of members of the public, you can also call 999 or 112.
How Do I Contact Electric Ireland from the UK and Abroad?
There is nothing worse than going on holiday or travelling for business, only to discover that something has gone wrong with your energy supply. And as we all know, 1850 numbers can't be reached from outside of Ireland.
Luckily, there is an Electric Ireland phone number that does not begin with 1850. You can call this number from abroad for general enquiries. The out-of-Ireland department should then be able to patch you through to the relevant department. You can then get back to the business of enjoying your trip with peace of mind.
If you’re calling from abroad, the Electric Ireland contact number is +353 1 8529534. Lines are open Monday to Saturday from 8 a.m. to 8 p.m. To call from abroad dial "00", then the country code "353", then the area code "1" and the number "8529534".
What’s the Electric Ireland Phone Number for Complaints?
If you have a complaint that you would like resolved or acknowledged by Electric Ireland, here are the steps you should follow:
- Talk to Electric Ireland
You should first call the Electric Ireland customer service department on 1800 372 372 to see if they can help you with your issue.
- Make an Official Complaint
If the issue is not resolved to your satisfaction, you can make an official complaint by either calling the Electric Ireland customer service team or by sending an email to [email protected].
- Escalate to the CRU
If after escalating the complaint to an official one, two months pass and the complaint is still unresolved, you should then contact the CRU citing your complaint reference number, and they will then intercede on your behalf.
Important! When making an official complaint, always ask for and note down your complaint reference number. If you make the official complaint via the telephone, you may be asked to send it via email or post, when it's necessary to cover all legal bases.
Are There Other Ways To Contact Electric Ireland?
There are various other ways for you to contact Electric Ireland besides just over the phone. We break down a few more ways to get in touch with the supplier below.
Can I Contact Electric Ireland Through Social Media?
You can also contact Electric Ireland customer service via the social networks below. Twitter and Facebook are particularly effective for getting the answers you need fast.
Is There an Electric Ireland Web Chat?
In a growing trend with energy suppliers in Ireland, Electric Ireland also provides a web chat facility. It is available for both new and existing residential customers, and representatives are available Monday to Friday from 9 a.m. to 5 p.m.
To access the chat, simply click on the speech bubble that appears at the bottom right of any Electric Ireland webpage. You will then need to provide the following details to start the chat with a representative:
- Email address
- Your Electric Ireland account number (if available)
- Brief description of your query
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All Electric Ireland Contact Details: A Quick Reference Table
Below, we've listed all the ways you can contact Electric Ireland no matter the issue. Don't forget that, for minor customer service queries, you may get a faster response by contacting Electric Ireland via their social media channels.
Residential Customer Service
|1800 372 372||
|Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825.||8am-8pm
|Residential Sales||1800 305 090||[email protected]||Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825||8am-8pm
|Home Energy Services||1800 372 333||[email protected]||Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825||9am-6pm
|Call from Abroad||+353 1 8529534||None||Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825||8am-8pm
|Complaints||None/Customer Service||[email protected]||Electric Ireland, Complaint Facilitator, P.O. Box 12523, Dublin 9.||Not given|
|SME Customer Service||1800 372 787||[email protected].||Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825||9-5.30pm
|SME Sales||1800 30 50 70||[email protected]||Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825||9-5.30pm
|I&C||1800 200 513||[email protected]||Electric Ireland, Business Sales Support, Swift Square, Northwood, Santry, Dublin 9, D09 X8PT||9am-5pm
|Business Energy Efficiency/Consulting||1800 200 513||[email protected]||Electric Ireland, Business Sales Support, Swift Square, Northwood, Santry, Dublin 9, D09 X8PT||9am-5pm