Beat the Price Increases and Save Money on Electricity in 2025
Don't let rising electricity costs catch you out. Call Selectra today for expert advice on switching providers and finding the cheapest deal on electricity. Prices shown include recently announced price increases and cashback offers.
Variable Rate
26% Discount
30% Discount
To contact Electric Ireland customer service, call 1800 372 372, available Monday to Friday, 8am to 8pm and Saturdays, 9am to 5pm. Alternatively, you can contact Electric Ireland via email at [email protected] If you are looking to switch electricity provider, you can call 📞(01) 525 6882.
Electric Ireland have several numbers for different departments and customer queries.
Below you will find the relevant phone number and contact details for each department:
| Department | Phone Number | Opening Hours |
|---|---|---|
| Customer Service | 1800 372 372 | Monday to Friday, 8am to 8pm and Saturdays, 9am to 5pm. |
| Sales | 1800 30 50 90 | Monday to Friday, 8am to 8pm and Saturdays, 9am to 5.30pm. |
| Home Energy Services | 1800 372 333 | Monday to Friday, 8am to 6pm. |
The Electric Ireland customer service department can assist with the following:
What Is the Electric Ireland Emergency Contact Phone Number?
Electric Ireland does not deal with any electricity or gas emergencies. For electricity emergencies, direct calls to ESB Networks on 1800 372 999, and gas emergencies to Gas Networks Ireland on 1800 20 50 50.
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There are various other ways for you to contact Electric Ireland besides by phone.
We break down a few more ways to get in touch with the supplier below:
You can also contact Electric Ireland customer service via the social networks below. Twitter and Facebook are particularly effective for getting the answers you need fast.
Electric Ireland also provides a web chat facility.
It is available for both new and existing residential customers, and representatives are available Monday to Friday from 9 am to 5 pm
To access the chat, simply click on the speech bubble that appears at the bottom right of any Electric Ireland webpage. You will then need to provide the following details to start the chat with a representative:
Online Account Functions
Electric Ireland offers a range of self-service options through their Electric Ireland online account and the dedicated mobile app. This is often the fastest way to manage your account without needing to call.
Our Electric Ireland login guide has all the information about how to register and access these features.
Have you been a customer of Electric Ireland? Leave your review here!
If you have a complaint that you would like resolved or acknowledged by the electricity supplier, here are the steps you should follow:
Detailed Complaint Process If you have a complaint that you would like resolved, here are the steps you should follow:
Step 2: Make an Official Complaint
If the issue is not resolved to your satisfaction, you can make an official complaint. This should be done in writing for your records. You can do this by:
Be sure to include all relevant details, such as your account number, a summary of your issue, any dates of previous contact, and the names of the representatives you spoke with. This will help them process your complaint faster.
Topping Up Electric Ireland PAYG Meter
If you need help topping up your prepayment meter, you check out our Electric Ireland top-up guide.
Electric Ireland also offers services exclusively for business customers.
You can contact Electric Ireland in relation to your business energy needs via the following:
| Contact Method | Contact Details |
|---|---|
| Energy Efficiency Services Phone | 1800 200 513 (Mon-Fri 8am-6pm) |
| SME Customer Service Phone | 1800 372 787 (Mon-Fri 9am - 5:30pm) |
| SME Customer Service Email | [email protected] |
| SME Sales Phone | 1800 30 50 70 (Mon-Fri 9am - 5:30pm) |
| SME Sales Email | [email protected] |
| SME Mailing Address | Electric Ireland PO Box 841 South City Delivery Office Cork T12C825 |
While Electric Ireland customer care can assist you with billing inquires over the phone, they do not offer a bill payment service directly over the phone.
Payments are instead made through the Electric Ireland app or via direct debit.
The Electric Ireland phone number to call from abroad is 00353 1 8529534.
To contact Electric Ireland by post, use the following address:
Electric Ireland,
PO Box 841,
South City Delivery Office,
Cork
T12C825
There is no dedicated top up number and instead, Electric Ireland encourage customers to top up their PAYG meters vis one of the following methods:
Have a look at Some of Our Other Electric Ireland Articles
The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.
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