How to contact Electric Ireland: phone, email and address

Q: What is Electric Ireland's phone number?

You can reach Electric Ireland's customer service on 1800 372 372 (8am–8pm Mon–Fri; 9am–5:30pm Sat (Freephone 1800 372 372)). See the full list of phone numbers above for department-specific contacts.

By Cormac Breen | Updated 24 April 2026 | 5 min read

Contact Electric Ireland customer service. Phone number, email, postal address, opening hours, online account, app, social media and complaint procedure.

To contact Electric Ireland, call 1800 372 372 (8am–8pm Mon–Fri; 9am–5:30pm Sat (Freephone 1800 372 372)). You can also email [email protected]. Manage your account online via the Electric Ireland portal.

Electric Ireland contact details at a glance

Electric Ireland contact details at a glance comparison table
Customer service phone	1800 372 372
Emergency number	Electricity: 1800 372 999 Gas: 1800 20 50 50
Email	[email protected]
Opening hours	8am–8pm Mon–Fri; 9am–5:30pm Sat (Freephone 1800 372 372)
Postal address	Electric Ireland, PO Box 841, South City Delivery Office, Cork, T12 C825, Ireland
Online account	youraccountonline.electricireland.ie/
Mobile app	Electric Ireland App Store Google Play
Social media	Facebook X Instagram LinkedIn YouTube

Electric Ireland phone number

The main customer service number for Electric Ireland is 1800 372 372, available 8am–8pm Mon–Fri; 9am–5:30pm Sat (Freephone 1800 372 372). You can use this number to:

Query your account or billing
Submit a meter reading
Transfer or close your account
Report a problem or make a complaint
Ask about switching or new plans

Emergency numbers

Electricity: 1800 372 999
Gas: 1800 20 50 50

These lines are available 24/7 for emergencies and dangerous situations.

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More ways to contact Electric Ireland

Electric Ireland online account & app

Online portal

Manage your account, view bills, submit meter readings and update your details.

youraccountonline.electricireland.ie/

Electric Ireland app

Manage your Electric Ireland account on the go - check usage, top up and track your energy.

App Store | Google Play

You can also reach Electric Ireland or stay updated via their social media channels:

Facebook X Instagram LinkedIn YouTube

How to Make a Complaint About Electric Ireland

If you have an unresolved issue with Electric Ireland, you can escalate through the following steps:

Contact Electric Ireland directly

Call 1800 372 372 or email [email protected]. Ask for a reference number and keep a record of all correspondence.

Escalate to a manager

If unresolved after 10 business days, request that your complaint be escalated to a team leader or complaints manager.

Contact the CRU

If still unresolved after 2 months (or if you receive a deadlock letter), contact the Commission for Regulation of Utilities (CRU):

Phone: 1800 404 404
Email: [email protected]
Online: www.cru.ie
Post: Customer Care Team, CRU, P.O. Box 11934, Dublin 24

Compare Energy Plans and Save Today!

Our energy experts at Selectra can help you secure a great rate - completely free and with no obligation.

Ad - Selectra Service

This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Frequently Asked Questions About Contacting Electric Ireland

You can reach Electric Ireland's customer service on 1800 372 372 (8am–8pm Mon–Fri; 9am–5:30pm Sat (Freephone 1800 372 372)). See the full list of phone numbers above for department-specific contacts.

Yes, for gas or electricity emergencies (such as a suspected gas leak or power outage), call Electricity: 1800 372 999; Gas: 1800 20 50 50 - this line is available 24/7, separate from general customer service.

See the complaint procedure above for Electric Ireland's internal process. If you're not satisfied with the outcome, you can escalate to the CCPC or the Commission for Regulation of Utilities.

Most Electric Ireland customers can manage their account, view bills, and submit meter readings through the online account or app - see the "More ways to contact" section above for the login link.