How Do I Contact Electric Ireland?

Editorial Manager

Updated on 14/01/2025

min reading

The main Electric Ireland contact number for customers is 1800 372 372, available Monday to Friday, 8am to 8pm and Saturday's, 9am to 5pm. Alternatively, you can contact Electric Ireland via email at [email protected] If you are looking to switch electricity provider, you can call 📞(01) 525 6882.

Not sure which Electric Ireland contact number to call?

Which Electric Ireland contact are you looking for?*

Make sure to have a recent Electric Ireland bill at hand so that you can easily quote your details, important information etc.

How Do I Contact the Electric Ireland Customer Service?

You can contact Electric Ireland on their free phone number at 1800 372 372, available Monday to Friday, 8am to 8pm and Saturday's, 9am to 5pm.

The Electric Ireland customer service department can assist with the following:

To transfer your account to a new property
To close your current account
To submit a meter reading
To pay a bill
To update your direct debit information
To make a complaint
If you have issues with your Electric Ireland prepayment meter
For questions about Electric Ireland rewards

Below you will find the phone numbers for other Electric Ireland departments:

📞 Electric Ireland Phone Numbers
Department	Phone Number
Sales	1800 30 50 90 (Mon-Fri 8am–8pm Sat 9am-5:30pm)
Home Energy Services	1800 372 333 (Mon-Fri 9am - 6pm)
From abroad	00535 1 8529534 (Mon-Fri 8am–8pm Sat 9am-5:30pm)

Electric Ireland Online Account

Electric Ireland customers can submit meter readings, pay bills and update their direct debit via their Electric Ireland online account. Our Electric Ireland login guide has all the information about how to submit these details via your online account.

What Is the Electric Ireland Phone Number to Pay a Bill?

Unfortunately, Electric Ireland no longer offer bill payment over the phone.

If you are looking to pay your Electric Ireland bill, you can do so by one of the following methods:

Electric Ireland Online Account
Payzone
Your bank
Bank of Ireland ATMs
Mybills.ie
Cheque

Cheques can be sent to:

Electric Ireland
PO Box 323
Little Island
Cork

Topping Up Electric Ireland PAYG Meter

If you need help topping up your prepayment meter, you check out our Electric Ireland top-up guide.

What Is the Electric Ireland Contact Number for Complaints?

If you have a complaint that you would like resolved or acknowledged by the supplier, here are the steps you should follow:

Talk to Electric Ireland
You should first call the Electric Ireland customer service department on free phone 1800 372 372 to see if they can help you with your issue.
Make an Official Complaint
If the issue is not resolved to your satisfaction, you can make an official complaint by either calling the Electric Ireland customer service team or by sending an email to [email protected].
Escalate to the CRU
If after escalating the complaint to an official one, two months pass and the complaint is still unresolved, you should then contact the CRU citing your complaint reference number, and they will then intercede on your behalf.

What Is the Electric Ireland Emergency Contact Number?

Electric Ireland does not deal with any electricity or gas emergencies. For electricity emergencies, direct calls to ESB Networks on 1800 372 999, and gas emergencies to Gas Networks Ireland on 1800 20 50 50.

Are There Other Ways To Contact Electric Ireland?

There are various other ways for you to contact Electric Ireland besides just over the phone. We break down a few more ways to get in touch with the supplier below.

You can also contact Electric Ireland customer service via the social networks below. Twitter and Facebook are particularly effective for getting the answers you need fast.

Is There an Electric Ireland Web Chat?

Electric Ireland also provides a web chat facility.

It is available for both new and existing residential customers, and representatives are available Monday to Friday from 9 am to 5 pm

To access the chat, simply click on the speech bubble that appears at the bottom right of any Electric Ireland webpage. You will then need to provide the following details to start the chat with a representative:

Name
Email address
Your Electric Ireland account number (if available)
Brief description of your query

What Is the Electric Ireland Contact Number for Business?

Electric Ireland also offers services exclusively for business customers.

You can contact Electric Ireland in relation to your business energy needs via the following:

📞 Electric Ireland Business Contact Information
Contact Method	Contact Details
Industrial and Commercial I&C Services Phone	1800 200 513 (Mon-Fri 9am–5pm)
SME Customer Service Phone	1800 372 787 (Mon-Fri 9am - 5:30pm)
SME Customer Service Email	[email protected]
SME Sales Phone	1800 30 50 70 (Mon-Fri 9am - 5:30pm)
SME Sales Email	[email protected]
SME Mailing Address	Electric Ireland PO Box 841 South City Delivery Office Cork T12C825

Have a look at Some of Our Other Electric Ireland Articles

Check out the Electric Ireland reviews to see what customer have to say about the supplier.
See how Electric Ireland's rates compare to other suppliers.
How much do Electric Ireland solar panels cost?

Learn More About Energy Saving Our energy guide articles contain lots of useful information on saving energy, lowering costs and how to have a more positive impact on the environment.

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