What Are Electric Ireland's Contact Numbers?

By David Tait Reviewed by Cormac Breen

Editorial Manager

The main Electric Ireland contact number for customers is 1800 372 372, available Monday to Friday, 8am to 8pm and Saturday's, 9am to 5pm. Alternatively, you can contact Electric Ireland via email at [email protected] If you are looking to switch electricity provider, you can call 📞(01) 525 6882.

What Is The Electric Ireland Contact Number?

Electric Ireland have several numbers for different departments and customer queries. Below you will find the relevant phone number and contact details for each department:

The Electric Ireland customer service department can assist with the following:

• To transfer your account to a new property
• To close your current account
• To submit a meter reading
• To update your direct debit information
• To make a complaint
• If you have issues with your Electric Ireland prepayment meter
• For questions about Electric Ireland rewards

Are There Other Ways To Contact Electric Ireland?

There are various other ways for you to contact Electric Ireland besides just over the phone.

We break down a few more ways to get in touch with the supplier below:

Can I Contact Electric Ireland Through Social Media?

You can also contact Electric Ireland customer service via the social networks below. Twitter and Facebook are particularly effective for getting the answers you need fast.

Is There an Electric Ireland Web Chat?

Electric Ireland also provides a web chat facility.

It is available for both new and existing residential customers, and representatives are available Monday to Friday from 9 am to 5 pm

To access the chat, simply click on the speech bubble that appears at the bottom right of any Electric Ireland webpage. You will then need to provide the following details to start the chat with a representative:

• Name
• Email address
• Your Electric Ireland account number (if available)
• Brief description of your query

What Is the Electric Ireland Contact Number for Complaints?

If you have a complaint that you would like resolved or acknowledged by the supplier, here are the steps you should follow:

1. Talk to Electric Ireland
   You should first call the Electric Ireland customer service department on free phone 1800 372 372 to see if they can help you with your issue.
2. Make an Official Complaint
   If the issue is not resolved to your satisfaction, you can make an official complaint by either calling the Electric Ireland customer service team or by sending an email to [email protected].
3. Escalate to the CRU
   If after escalating the complaint to an official one, two months pass and the complaint is still unresolved, you should then contact the CRU citing your complaint reference number, and they will then intercede on your behalf.

What Is the Electric Ireland Contact Number for Business?

Electric Ireland also offers services exclusively for business customers.

You can contact Electric Ireland in relation to your business energy needs via the following: