How to Top Up with PrepayPower
PrepayPower offer several different ways to top up including on their mobile app, their website, at your local newsagents or by telephone. If you are having issues topping up, you can contact PrepayPower customer service on 1800 911 977. PrepayPower are one of Ireland's energy suppliers that offer pay-as-you-go price plans for electricity and gas customers.
How Do I Top Up with PrepayPower?
There are four ways to top up your PrepayPower account. Ways to top up include the following:
- PrepayPower Top Up Methods
- Via the Prepay Power mobile app
- On the Prepay Power website
- At your local shop
- By telephone
PrepayPower App Top Up
The PrepayPower app is the fastest and most convenient way to top up online. The app is available to download on Google Play and the Apple Store and has received positive reviews.
It has the same functionality as the online login, with the added benefit of being faster and easier to use.
To top up using the PrepayPower app simply:
- Click the "top up now" option on the app homepage
- Select the amount you want to top up by
- Enter your debit or credit card details (or select a pre-saved card)
- Wait for the payment to process
- Get a top-up confirmation
PrepayPower Top Up Online
If you do not have the PrepayPower app and prefer to top up online, the process is very similar.
To top up online using the PrepayPower website, simply:
- Register for an account using your email
- Once registered, click top up now on the homepage
- Select the amount you want to top up by
- Enter your debit or credit card details (or select a pre-saved card)
- Wait for the payment to process
- A 19-digit powercode will be both texted and emailed to you.
- Enter your powercode number into your meter and your top-up will be complete.
Topping Up a Smart Meter
If you have a smart meter, your credit will automatically be topped up, so there will be no need to enter the Powercode.
PrepayPower Top Up at Your Local Shop
Customers can use their PrepayPower top-up card and top up at any local Payzone Agent.
You can check the Payzone finder to see where you can top up nearby.
Keep an eye out for the Payzone sign outside any shop or a Payzone sticker on the shop display window, and you will be able to do a PrepayPower top-up there. Simply ask for the amount you want to top up by, and you will be given a receipt with your powercode number.
When you arrive home, simply input the number from the receipt into your meter and your top-up will be complete.
PrepayPower also offers the option to give the mobile number registered to your account to the shop assistant. This is ideal if you have forgotten your card or if another family member goes to the shop to top up.
PrepayPower Top Up Over the Phone
To top up over the phone, simply call the PrepayPower Top Up customer service number.
| Department | Contact Number | Opening Times |
|---|---|---|
| PrepayPower Top Up Number | 1800 911 977 | Monday to Friday, 8am to 9pm Saturday, 9am to 7pm Sunday, 10am to 6pm |
This number is dedicated only to Prepay Power top-up issues, so you will quickly be put through an agent to give your top-up details. This phone service does not have any automated recordings.
Minimum Phone Top Up Spend
The minimum PrepayPower top-up amount by phone is €50. If you wish to top up with a lower amount, you will need to choose a different top-up method.
PrepayPower Once-Off Top-Up
As mentioned above when discussing registering online for top-ups, the PrepayPower once-off top-up option is an integral part of the service — so much so that you cannot register without using the function at least once.
To make a PrepayPower once-off top up, simply click on the PrepayPower top up now button on their website and do the following:
- Enter the last nine digits of your account number (found on your Prepay Power top-up card)
- Pick a top-up amount, from €5 - €175
- Provide an email address
- Provide a mobile number
Then opt-in or out of saving your card details and agree to the terms of use and privacy policy. You will then proceed to payment using a debit or credit card.
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PrepayPower Emergency Credit
As with all other Irish PAYG providers, PrepayPower provides emergency credit and friendly credit. If your balance goes down to €3, you’ll be given the option of €10 emergency credit.
Once the low credit warning sounds, you’ll need to press the “0” and “#” buttons to turn off the alarm and activate emergency credit, which will be deducted from your next top-up.
The PrepayPower friendly credit offering is similar to other PAYG energy suppliers. You won’t be cut off during the following times:
- Between 4 p.m. and 9 a.m. in Winter
- Between 5 p.m. and 10 a.m. in Summer
- At the weekends
- On the 25th, 26th, 27th, and 31st of December
- On the 1st of January
If you’re away from your home for any amount of time, remember that you’ll need enough credit on your meter to cover the standing charge and any electrical used by items such as your fridge and freezer.
Note that if you’ve been attempting to top up and have been experiencing technical issues, you should contact PrepayPower customer services rather than wait for your emergency credit to activate.