PrePayPower Top Up: Pay As You Go Help & Support
As the name suggests, PrepayPower is a pay-as-you-go electricity and gas supplier. The supplier has excellent customer reviews regarding its friendly and helpful customer service department, but how easy is it to top up? Find out how to resolve any Prepaypower top up issues or queries below.
How do I top up with PrepayPower?
There are four ways to top your Prepay Power account. Ways to top up include the following:
- Via the Prepay Power mobile app
- On the Prepay Power website
- At your local shop
- By telephone
Top Up with the PrepayPower App
The highly-rated Prepay Power app is available to download on Google Play and Apple Store. It has the same functionality as the online login, with the added benefit, as apps have in general, of being faster and easier to use - no more waiting for a web-page to load when your connection is weak.
There are also some well thought-out extras such as the following:
- “Speak Powercode” — This function allows you to hear the numbers as you are entering them in.
- A share function — Send a Powercode to friends and family at home if anyone needs to top up quickly.
- Alerts — Get them on your phone when your credit is running low.
- Auto top-ups — Your meter will automatically top up when the balance drops below a certain level of credit.
The PrepayPower top up app has a respectable rating of 3.5 out of 5 stars on Google Play, with happy customers saying it is really helpful for monitoring their usage and topping up, especially when abroad.
However, customers have complained for more than two years now that the app takes 12 hours or more to update your account balance. Many have also said that that the Prepay Power App automatically tops up by itself by the previous top-up amount upon opening, even when permission hasn’t been given.
Top Up Online
PrepayPower customers wishing to top up online can choose to either login and use their saved details to top up, or they can perform a once-off top-up on the PrepayPower website.
In order to register for a login, one must first make a once-off top up. This will allow PrepayPower to save your account information and payment details. While you're making the top up, opt in to saving your card details. Once you've received you top-up code, make sure to finish the PrepayPower registration process.
When you top up online with PrepayPower, your 19-digit Powercode will be both texted and emailed to you. If you have a standard PAYG meter, you simply enter your Powercode into your meter. If you have a smart meter (electricity only), your credit will automatically be topped up, so there will be no need to enter the Powercode.
Top Up at Your Local Shop
Using your PrepayPower customer top-up card, you can top up at any local Payzone Agent. You should have received the PrepayPower top-up card when you signed up. The other PAYG energy suppliers in Ireland also use a top-up card system.
Recently, PrepayPower also added the option to give the mobile number registered to your account to the shop assistant. This is ideal for if you have forgotten your card or for if another family member goes to the shop to top up.
Keep an eye out for the Payzone sign outside any shop or a Payzone sticker on the shop display window, and you will be able to top up there. You can also check the Payzone finder to see where you can top up nearby.
Once you've paid for your top-up voucher, we recommend hanging on to it until your meter is topped up. You may need it if you have any issues with the credit going on the meter.
Shops are not permitted to charge you an additional surcharge for topping up. If this takes place, you should report it online.
Top Up Over the Phone
To top up over the phone, simply call 0818 287 287. This top-up line is open Monday to Friday from 9 a.m. to 7 p.m. It is dedicated only to topping up, so you will quickly be put through an agent to give your top-up details. This phone service does not have any automated recorings.
The minimum top-up amount by phone is €50. If you wish to top up with a lower amount, you will need to choose a different top-up method.
PrepayPower Once-Off Top Up
As mentioned above when discussing registering online for top-ups, the Prepay Power once-off top-up option is an integral part of the service — so much so that you cannot register without using the function at least once.
To make a one-off top up, simply navigate to the PrepayPower top up Now page and do the following:
- Enter the last nine digits of your account number (found on your PrepayPower customer card)
- Pick a top-up amount, from €5 - €175
- Provide an email address
- Provide a mobile number
PrepayPower Emergency Credit
If you find yourself unable to top up your PrepayPower account, you will be offered €10 emergency credit when your balance goes below €3. The €10 emergency credit will then be deducted from your next PrepayPower top up.
Note that if you’ve been attempting to top up and have been experiencing technical issues, you should contact PrepayPower customer services.
PrepayPower top up Rates
Prepay Power's standard electricity offer will cost the average urban household €1,261.03 per year. The rates are more expensive than other PAYG energy suppliers Pinergy and Electric Ireland. They are also among the most expensive rates on the market.
|Supplier||Best offer||Price per year|
|Electric Ireland||5.5% Discount
|BE Energy||28% off unit rate
20% off standing charge
|Bord Gáis Energy||32% Discount||€832.11|
|SSE Airtricity||10% Discount
|Pinergy||40% off from 6pm-10pm||€1,045.63|
Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: November 2020