How Do I Top Up with PrepayPower?

Q: How do I contact PrepayPower about top-up issues?

Call PrepayPower customer service on 1800 911 977, available Monday to Friday 8am–9pm, Saturday 9am–7pm, and Sunday 10am–6pm. This number is dedicated to top-up issues.

How Do I Top Up with PrepayPower?

There are four ways to top up your PrepayPower account. For a full overview of PrepayPower plans and services, visit our PrepayPower guide. The available top-up methods are:

Via the PrepayPower app
On the PrepayPower website
At your local shop
By telephone

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

How Do I Top Up on the PrepayPower App?

The PrepayPower app is the fastest and most convenient way to top up online. The app is available to download on Google Play and the Apple Store and has received positive reviews.

It has the same functionality as the online login, with the added benefit of being faster and easier to use.

To top up using the PrepayPower app simply:

Click the “top up now” option on the app homepage
Select the amount you want to top up by
Enter your debit or credit card details (or select a pre-saved card)
Wait for the payment to process
You will receive a top-up confirmation

How Do I Make a PrepayPower Top Up Online?

If you do not have the PrepayPower app and prefer to top up online, the process is very similar.

To top up online using the PrepayPower website, simply:

Register for an account using your email
Once registered, click top up now on the homepage
Select the amount you want to top up by
Enter your debit or credit card details (or select a pre-saved card)
Wait for the payment to process
A 19-digit powercode will be both texted and emailed to you
Enter your powercode number into your meter and your top-up will be complete

Topping Up a Smart Meter

If you have a smart meter, your credit will automatically be topped up, so there will be no need to enter the Powercode.

How Do I Make a PrepayPower Top Up at My Local Shop?

Customers can use their PrepayPower top-up card and top up at any local Payzone Agent. You can check the Payzone finder to see where you can top up nearby.

Keep an eye out for the Payzone sign outside any shop or a Payzone sticker on the shop display window, and you will be able to do a PrepayPower top-up there.

Simply ask for the amount you want to top up by, and you will be given a receipt with your powercode number. When you arrive home, simply input the number from the receipt into your meter and your top-up will be complete.

PrepayPower also offers the option to give the mobile number registered to your account to the shop assistant. This is ideal if you have forgotten your card or if another family member goes to the shop to top up.

Compare Energy Providers and Save Today!

Our energy experts at Selectra compare all 11 Irish suppliers to find you the best rate — completely free and with no obligation.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

How Do I Make a PrepayPower Top Up Over the Phone?

To top up over the phone, simply call the PrepayPower Top Up customer service number:

How Do I Make a PrepayPower Top Up Over the Phone comparison table
Department	Contact Number	Opening Times
PrepayPower Top Up Number	1800 911 977	Monday to Friday, 8am to 9pm; Saturday, 9am to 7pm; Sunday, 10am to 6pm

This number is dedicated only to PrepayPower top-up issues, so you will quickly be put through to an agent to give your top-up details. For other queries, visit our PrepayPower contact page.

Minimum Phone Top Up Spend

The minimum PrepayPower top-up amount by phone is €50. If you wish to top up with a lower amount, you will need to choose a different top-up method.

How Do I Make a PrepayPower Once-Off Top-Up?

The PrepayPower once-off top-up option is an integral part of the service — so much so that you cannot register without using the function at least once.

To make a PrepayPower once-off top up, simply click on the PrepayPower top up now button on their website and do the following:

Enter the last nine digits of your account number (found on your PrepayPower top-up card)
Pick a top-up amount, from €5 to €175
Provide an email address
Provide a mobile number

Then opt-in or out of saving your card details and agree to the terms of use and privacy policy. You will then proceed to payment using a debit or credit card.

How Do I Activate PrepayPower Emergency Credit?

PrepayPower offers a €20 Emergency Credit for both electricity and gas when your balance is low, providing a temporary supply until you can top up.

Once the low credit warning sounds, you'll need to press the “0” and “#” buttons to turn off the alarm and activate emergency credit, which will be deducted from your next top-up.

Smart Pay Meter: When your balance is between €1.00 and -€20.00, activate via the PrepayPower app by tapping “More Information” and then “Activate €20 Emergency Credit”.
Classic Pay Meter: When your balance is between €3.00 and €0.01, press “0” followed by “#” on your meter keypad.

This credit needs to be fully repaid with your next top-ups before it can be used again.

You won't be cut off during the following times:

Between 4 p.m. and 9 a.m. in Winter
Between 5 p.m. and 10 a.m. in Summer
At the weekends
On the 25th, 26th, 27th, and 31st of December
On the 1st of March

If you're away from your home for any amount of time, remember that you'll need enough credit on your meter to cover the standing charge and any electricity used by items such as your fridge and freezer. Check our PrepayPower rates page for current standing charge amounts.

Frequently Asked Questions About PrepayPower top ups

There are four ways to top up: via the PrepayPower app, on the PrepayPower website, at any Payzone outlet using your top-up card or registered mobile number, or by calling 1800 911 977.

The minimum top-up varies by method. Online and in-app top-ups start from €5, while phone top-ups have a minimum of €50. In-store top-ups at Payzone outlets are available in standard amounts.

PrepayPower offers €20 emergency credit for both electricity and gas. For smart meters, activate via the app when your balance is between €1.00 and -€20.00. For classic meters, press “0” then “#” when your balance is between €3.00 and €0.01. The credit is deducted from your next top-up.

No. If you have a smart meter, your credit is automatically topped up when you pay online, via the app, or at a Payzone outlet. Only classic PAYG meters require manually entering the 19-digit powercode.

Call PrepayPower customer service on 1800 911 977, available Monday to Friday 8am–9pm, Saturday 9am–7pm, and Sunday 10am–6pm. This number is dedicated to top-up issues.