Prepay Power Top Up: How to & Once Off Payments
As the name suggests, Prepay Power is a pay-as-you-go electricity and gas supplier. The supplier has excellent customer reviews regarding its friendly and helpful customer service department, but how easy is it to top-up? Find out how to resolve any Prepay Power top-up issues or queries below.
How do I top up with Prepay Power?
There are four ways to top-up your Prepay Power account. Ways to top up include the following:
- Via the Prepay Power mobile app
- On the Prepay Power website
- At your local shop
- By telephone
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How to top up with the Prepay Power app
The highly-rated Prepay Power top-up app is available to download on Google Play and Apple Store. It has the same functionality as the online login, with the added benefit, as apps have in general, of being faster and easier to use - no more waiting for a webpage to load when your connection is weak.
There are also some well-thought-out extras such as the following:
- “Speak Powercode” — This function allows you to hear the numbers as you are entering them in your Prepay Power top-up meter.
- A share function — Send a Powercode to friends and family at home if anyone needs to top up quickly.
- Alerts — Get them on your phone when your credit is running low.
- Auto top ups — Your meter will automatically top up when the balance drops below a certain level of credit.
The Prepay Power top-up app has a respectable rating of 3.1 out of 5 stars on Google Play, and 3.6 out of 5 stars on the Apple store. Satisfied customers say it is really helpful for monitoring their usage and topping up, especially when abroad.
Customer complaints revolve around being unable to top up with the app due to the system not recognizing their phone number, account number, or other similar difficulties. Others are unhappy that there are so many digits to enter in the meter after doing a Prepay Power top-up. Many have also said that that the Prepay Power App automatically tops up by itself by the previous top-up amount upon opening, even when permission hasn’t been given.
How to top up online
Customers who wish to do a PrepayPower top up online can either log in to use their saved card details or they can perform a once-off top-up on the PrepayPower website.
To register for a login, one must first make a once-off top-up. This will allow Prepay Power to save your account information and payment details. While you're making the top-up, opt to save your card details. Once you've received your Prepay Power top up code, make sure to finish the Prepay Power registration process.
When you complete a PrepayPower top up online, your 19-digit Powercode will be both texted and emailed to you. If you have a standard PAYG meter, you simply enter your Powercode into your meter. If you have a smart meter (electricity only), your credit will automatically be topped up, so there will be no need to enter the Powercode.
How to top up at your local shop
Customers can use their PrepayPower top-up card and top up at any local Payzone Agent. You should have received the PrepayPower top-up card when you signed up. The other PAYG energy suppliers in Ireland also use a top-up card system.
PrepayPower also offers the option to give the mobile number registered to your account to the shop assistant. This is ideal if you have forgotten your card or if another family member goes to the shop to top up.
Keep an eye out for the Payzone sign outside any shop or a Payzone sticker on the shop display window, and you will be able to do a PrepayPower top-up there. You can also check the Payzone finder to see where you can top up nearby.
Once you've paid for your PrepayPower top-up voucher, we recommend hanging on to it until your meter is topped up. You may need it if you have any issues with the credit going on the meter.
Shops are not permitted to charge you an additional surcharge for topping up. If this takes place, you should report it online.
How to top up over the phone
To top up over the phone, simply call 1800 911 977. This Prepay Power top-up line is open Monday to Friday from 8 a.m. to 9 p.m, Saturday from 9 a.m. to 7 p.m., and Sunday from 10 a.m. to 6 p.m. This number is dedicated only to Prepay Power top-up issues, so you will quickly be put through an agent to give your top-up details. This phone service does not have any automated recordings.
The minimum Prepay Power top-up amount by phone is €50. If you wish to top up with a lower amount, you will need to choose a different top-up method.
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Prepay Power once-off top-up
As mentioned above when discussing registering online for top-ups, the PrepayPower once-off top-up option is an integral part of the service — so much so that you cannot register without using the function at least once.
To make a PrepayPower once-off top up, simply click on the PrepayPowr top up now button on their website and do the following:
- Enter the last nine digits of your account number (found on your Prepay Power top-up card)
- Pick a top-up amount, from €5 - €175
- Provide an email address
- Provide a mobile number
Prepay Power emergency credit
As with all other Irish PAYG providers, PrepayPower provides emergency credit and friendly credit. If your balance goes down to €3 (it’s €2 with Pinergy), you’ll be given the option of €10 emergency credit.
Once the low credit warning sounds, you’ll need to press the “0” and “#” buttons to turn off the alarm and activate emergency credit, which will be deducted from your next top-up.
The PrepayPower friendly credit offering is similar to other PAYG energy suppliers. You won’t be cut off during the following times:
- Between 4 p.m. and 9 a.m. in Winter
- Between 5 p.m. and 10 a.m. in Summer
- At the weekends
- On the 25th, 26th, 27th, and 31st of December
- On the 1st of January
If you’re away from your home for any amount of time, remember that you’ll need enough credit on your meter to cover the standing charge and any electrical used by items such as your fridge and freezer. You may want to unplug everything unnecessary before leaving, saving from these electricity “vampires” you may have lurking in your home!
Note that if you’ve been attempting to top up and have been experiencing technical issues, you should contact PrepayPower customer services rather than wait for your emergency credit to activate.
What are standing charges? All energy suppliers in Ireland have daily fixed charges, whether or use energy or not. Known as standing charges, these are to cover the costs to provide energy to your home. You can find more about standing charges and other items in our complete guide to understanding your energy bill.
Prepay Power top-up rates
PrepayPower's standard electricity offer will cost the average urban household €1,383.14 per year. The rates are more expensive than Electric Ireland PAYG plans but more economical than Pinergy rates. They are also among the most expensive rates on the market.
|Supplier||Best offer||Price per year|
|Bord Gáis Energy||36% Discount||€951.10|
|Electric Ireland||5.5% Discount
|SSE Airtricity||10% Discount
|Find the best offer for your home. Find the best offer for your home.|
*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied. Last updated: October 2021