Electric Ireland Top Up: How to and Advice

By David Tait Reviewed by Cormac Breen

Editorial Manager

Electric Ireland customers can top up in various ways including: at your local shop, online, via text message or on the Electric Ireland app. If you are having issues with topping up your account, you can contact Electric Ireland customer service on 1800 372 372, available Monday to Friday, 8am to 8pm and Saturday's, 9am to 5pm.

How To Top Up With Electric Ireland?

There are four Electric Ireland top up methods:

1. At Your Local Shop
2. Online
3. Via Text Message
4. Via the Electric Ireland App

Below you will find a detailed guide to topping up via the various methods:

How Do I Top Up at My Local Shop?

Using your Electric Ireland top up card, you can top up at any Payzone Outlet, An Post, or Postpoint Agent.

When you’re topping up at one of these locations, you must bring your card. You should have received this card when you signed up with Electric Ireland.

To top up, follow these simple step-by-step instructions:

1. Have Your Electric Ireland Top Card - Hand over your top-up card to the cashier.
2. Choose Your Amount - Specify the top-up amount (in multiples of €10). The minimum top-up amount is €10 and the maximum is €100.
3. Smart Meter Users - If you have a smart meter, the cashier will swipe your card, and it will automatically top up.
4. Standard Meter Users - If you have a standard PAYG meter, the cashier will give you a 20-digit top-up code, which you will need to key into your meter when you get home.
5. Keep Your Receipt! - Keep your receipt until you have verified that the top-up has gone on your meter.

If you ever lose your top-up code, return to the shop where you topped up. The code will be issued again for free.

How Do I Top Up Online?

There are two main ways to top up your Electric Ireland Pay As You Go meter online:

1. Electric Ireland Payzone
2. Electric Ireland Top Up App

Below, we outline how to top up via each method:

How To Top With Electric Ireland Payzone?

To top up your meter via Payzone online, follow these steps:

• Register: Create an account on the Electric Ireland Payzone website using your meter number and payment details.
• Log in: Once registered, log in to your account.
• Top up: Enter the amount you want to top up and follow the instructions to complete the payment.

How To Use the Electric Ireland Top Up App?

You can top up your smart PAYG meter with the Electric Ireland app.

The app is available on both Google Play and the Apple Store. The app has the same functionality as the online portal, and it will allow you to keep track of your top-ups.

Once you have created an account, you’ll be able to complete the following tasks:

• Top up your smart meter.
• Save your payment details.
• Schedule Electric Ireland top-ups.
• Set automatic Electric Ireland top-ups.

How Can I Top Up by Text Message?

It's easy to complete your Electric Ireland top up via text message. Once you've registered online with Payzone, you can top up your electricity meter by texting “EI top up (amount to top up)” to 53314.

Customers who have smart PAYG meters will have their top-ups automatically applied to the meter, while regular PAYG customers will need to input a code that they then receive by text.

How Can I Do an Electric Ireland Once Off Top Up?

Electric Ireland also has a handy quick top up option on its website in the section labelled “Top Up Now”. You can use this option without registering. You’ll need the following details to conduct an Electric Ireland once off top up:

• Your keypad number (the number on the front of your smart PAYG card).
• Your email address.
• The amount you wish to top up by (in multiples of ten).

You can also select the option for the browser to save your card details, that way you won’t have to re-enter your information every time you need to make a once off top up.

What If My Electric Ireland Top Up Is Not Working?

It's really frustrating if your top-up card isn't working as it should. Since cards are used to wear and tear, they can get damaged over time, and it might be a good idea to think about getting a new one.

However, even if you've just topped up on a brand-new card, there are times when your top-up might not go through, so here are a few ideas to try:

1. Wipe Card Clean - Sometimes, the meter won't pick up your card because it's dirty. Lint and grime can build up on the chip, and it can block the meter from reading it.
2. Press Button "A" - If your card is still not working after having cleaned it and cleaned the meter, press the red "A" button on your meter.
   If it flashes up as "0.00", then you should take your card back to the shop where you topped it up and let them know. It might not have been topped up correctly.
3. "Card Failed" or "Card Not Accepted" - If "Card Failed" or "Card Not Accepted" flashes on your meter's display, it could be that you're not using the right card or your card is broken. If this is the case, you should get a new card at your local Payzone or wherever you topped it up.

If you've tried all these steps and your top-up card is still not working, you should contact Electric Ireland as soon as possible so they can give you a solution.