Electric Ireland Top Up: Problems and Solutions

Electric Ireland logo and prepayment meter

Trying to do an Electric Ireland top up? Do you need help topping up your Electric Ireland prepayment meter? In this guide, we break down all the Electric Ireland top up methods such as online, with the app, making a once-off top up, as well as covering what to do when your top up is not working.


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How Do I Do an Electric Ireland Top Up?

meter

There are four Electric Ireland top up methods. They are as follows:

  1. At Your Local Shop
  2. Online
  3. Via Text Message
  4. Via the Electric Ireland App

If you experience any Electric Ireland top up issues, your best bet is to contact Electric Ireland’s customer service.

Note that if you are an Electric Ireland PAYG customer with arrears or debt, 25% of all Electric Ireland top ups will be allocated towards paying off the balance. This means that if you should top up by €10, for example, the actual amount credited to your meter will be €7.50.

How Do I Top Up at My Local Shop?

shop

Using your Electric Ireland top up card, you can top up at any Payzone Outlet, An Post, or Postpoint Agent. It's the same for PrePayPower, Pinergy, and Electric Ireland customers.

When you’re topping up at one of these locations, you must bring your Electric Ireland top up card. You should have received this card when you signed up with Electric Ireland.

To top up, follow these simple step-by-step instructions:

  1. Hand over your Electric Ireland top up card to the cashier.
  2. Specify the top up amount (in multiples of €10). The minimum top up amount is €10 and the maximum is €100.
  3. If you have a smart meter, the cashier will swipe your card and it will automatically top up.
  4. If you have a standard PAYG meter, the cashier will give you a 20-digit Electric Ireland top up code, which you will need to key into your meter when you get home.
  5. Keep your receipt until you have verified that the Electric Ireland top up has gone on your meter.

If you ever lose your Electric Ireland top up code, return to the shop where you topped up. The code will be issued again for free. You can also call the Electric Ireland top up phone number of 1800 372 372 to get the code, lines are open Monday to Saturday from 8 a.m. to 8 p.m.

How Do I Top Up Online?

Globe held in hands

Those with a smart meter can top up online via the Electric Ireland website. Note that although you will top up through Electric Ireland’s portal, the transactions will actually be handled through Payzone.

Unfortunately, customers that have standard PAYG meters can only top up at Payzone outlets, An Post, or Postpoint.

One big advantage of having a smart meter is that you can schedule your Electric Ireland top up. This would enable you to top up every month on payday, for example. Another advantage is that you can set your meter to top up automatically when the balance hits a certain threshold. This option removes the hassle of worrying about your balance running low and getting disconnected or running into emergency credit. This smart meter feature is available regardless of which energy provider you are with.

To top up online, simply go to the Electric Ireland homepage and click where it says "My Account" on the right-hand side of the menu. Select the option that says "Pay As You Go Top Up & Login". To top up now, you will need to enter the following details:

  • Your keypad number
  • The top up amount
  • Your email address

To be able to schedule Electric Ireland top ups, you will need to register for an account. This will require that you enter the following additional information:

  • Your name
  • Your mobile number
  • Create a password

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How Can I Top Up by Text Message?

It's easy to complete your Electric Ireland top up via text message. Once you've registered online with Payzone, you can top up your electricity meter by texting “EI top up (amount to top up)” to 53314.

Customers who have smart PAYG meters will have their Electric Ireland top ups automatically applied to the meter, while regular PAYG customers will need to input a code that they then receive by text.

How To Use the Electric Ireland Top Up App?

Smartphone

You can top up your smart PAYG meter with the Electric Ireland app. The app is available on both Google Play and the Apple Store. The app has the same functionality as the online portal, and it will allow you to keep track of your Electric Ireland top ups.

Once you have created an account, you’ll be able to complete the following tasks:

  • Top up your smart meter.
  • Save your payment details.
  • Schedule Electric Ireland top ups.
  • Set automatic Electric Ireland top ups.

You can also make a once off top up from the app without logging in. Unfortunately, as it appears to be the case with the majority of electricity and gas provider apps in Ireland, the app is rated poorly and customers have reported many issues with using it to top up.

The Electric Ireland top up app has a rating of 2.1 out of 5 stars on Google Play and 2.2 out of 5 stars on the Apple store.

Google Play Rating:⭐⭐

iTunes App Store: ⭐⭐

Happy customers enjoyed the history feature, allowing them to compare with their previous usage. Many customers rated the app as poor when the top up feature is not working.

Nothing good to say about this App, it has not been working for months, told weeks ago it's being worked on still no solution, this is inconvenient and simply not good enough.

Geraldine Costello - Google Play Store

If you are having difficulties completing an Electric Ireland top up, we recommend that you head to the Electric Ireland website and log in to your online account for all your top up needs.

In addition to topping up via the app, you can also manage your Electric Ireland Rewards points and get special discounts!

Check Out Our Electric Ireland Rewards Guide!

How Can I Do an Electric Ireland Once Off Top Up?

question mark

Electric Ireland also has a handy quick top up option on its website in the section labelled “Top Up Now”. You can use this option without registering. You’ll need the following details to conduct a once off top up:

  • Your keypad number (the number on the front of your smart PAYG card).
  • Your email address.
  • The amount you wish to top up by (in multiples of ten).

You can also select the option for the browser to save your card details, that way you won’t have to re-enter your information every time you need to make a once off top up.

We recommend that you take a picture of your smart PAYG card or note down the number on it as soon as you get it. That way, if you misplace it you will still be able to top up while awaiting the replacement card.

Selectra man

Prepayment meter problems?

We can help you solve your top-up issues quickly and without hassle.

(01) 525 6882or
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Can You Do an Electric Ireland Top Up Without a Card?

Yes, those with a smart meter can top up without their Electric Ireland card. You can go online and either register for an account or perform a once off top up using your keypad number. A great way to stay on top of your home's energy needs.

Your keypad number is usually on the front of the card, but it can also be found on your In-Home Monitor. Choose the Settings/Info option on the monitor and you will find your keypad number (19 digits) under Payment Card ID.

If you've lost your top up card, you can order a new one by contacting the Electric Ireland top up phone number of 1800 372 372 to receive a new one by post. You can use your keypad number to top up online in the meantime.

Do you live in Dublin or Cork? Find out more about SPAYG in your area with your city's Electric Ireland guide.

What If My Electric Ireland Top Up Is Not Working?

It's really frustrating if your Electric Ireland top up card isn't working as it should. Since cards are used to wear and tear, they can get damaged over time and it might be a good idea to think about getting a new one. However, even if you've just topped up on a brand new card, there are times when you're top up might not go through, so here's a few ideas to try:

  1. Wipe Card Clean
    Sometimes, the meter won't pick up your card because it's dirty. Lint and grime can build up on the chip and it can block the meter from reading it. Clean the top up card and put it in again. It also might be the case that it's the card reader that's clogged up so give it a blow to try and clear out any dust.
  2. Press Button "A"
    If you're card is still not working after having cleaned it and cleaned the meter, press the red "A" button on your meter. If it flashes up as "0.00", then you should take your card back to the shop where you topped it up and let them know. It might not have been topped up correctly.
  3. "Card Failed" or "Card Not Accepted"
    If "Card Failed" or "Card Not Accepted" flashes on your meter's display, it could be that you're not using the right card or your card is broken. If this is the case, you should get a new card at your local Payzone or wherever you topped it up.

If you've tried all these steps and your Electric Ireland top up card is still not working, you should contact Electric Ireland as soon as possible so they can give you a solution.

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