Electric Ireland Top Up: How to and Advice

Q: How do I contact Electric Ireland about top-up issues?

Contact Electric Ireland customer service at 1800 372 372, available Monday to Friday 8am–8pm and Saturdays 9am–5pm. The automated phone top-up service is available 24/7 on the same number.

How Do I Top Up with Electric Ireland?

By Cormac Breen | Updated 8 April 2026 | 6 min read

There are five primary ways to top up with Electric Ireland: at your local shop, online, via the app, by text message, or by automated phone top-up. Contact Electric Ireland customer service at 1800 372 372 (Monday-Friday 8am-8pm, Saturdays 9am-5pm). For a full overview of Electric Ireland plans, visit our Electric Ireland guide.

How To Top Up With Electric Ireland?

Five primary methods are available for Electric Ireland Pay As You Go customers:

At your local shop (Payzone, An Post)
Online (Payzone Portal)
Via text message
Via the Electric Ireland App
Automated phone top-up

How To Top Up With Electric Ireland comparison table
Feature	Smart Meter	Standard PAYG Meter
In-store top-up	Auto within 30 minutes	Manual code entry required
Online/app	Automatic credit	Code via email
Text message	Automatic	Code via text

Compare Energy Plans and Save Today!

Our energy experts at Selectra compare all 11 Irish suppliers to find you the best rate — completely free and with no obligation.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

How Do I Top Up at My Local Shop?

Requirements: Your Electric Ireland top-up card

Present your card to cashier
Choose amount in multiples of €10 (minimum €10, maximum €100)
For smart meters: credit automatically tops up within 30 minutes
For standard meters: receive 20-digit code on receipt to manually enter into meter keypad
Keep receipt as proof of purchase

Lost Code Recovery: Return to the shop where you purchased it; they can re-issue the code for free.

How Do I Top Up Online?

Electric Ireland Payzone Portal

Register account using keypad/meter number
Log in and save payment card details
Enter amount and confirm
Smart meters update automatically; standard meters receive code via email

You can set up scheduled top-ups to ensure your credit never drops below a certain level.

Electric Ireland Top Up App

Available on Google Play and Apple App Store. Features include:

Top up smart meter on-the-go
Store multiple payment methods
View top-up history
Set “Auto Top-Up” triggers when credit falls below specific amount

How Can I Top Up by Text Message?

After registering card details on Payzone portal, text “EI topup [amount] [last 4 digits of payment card]” to 53314.

Smart meter: automatic credit application
Standard PAYG: 20-digit code received via return text

Compare Energy Plans and Save Today!

Our energy experts at Selectra compare all 11 Irish suppliers to find you the best rate — completely free and with no obligation.

Ad - Selectra Service

This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

How Can I Do an Electric Ireland Once Off Top Up?

Use the “Top Up Now” quick link on Electric Ireland website.

Requirements:

11-digit keypad number (on top-up card)
Valid email address for receipt/code
Credit or debit card

If you have lost your card, you can still perform an Electric Ireland top up online or via the app as long as you know your 11-digit keypad/meter number.

Automated Phone Top Up Service

Available 24/7 at 1800 372 372. Select the “Topping Up” option and enter keypad number and payment details using touch-tone pad.

What If My Electric Ireland Top Up Is Not Working?

Common issues and solutions:

Wipe Card Clean: Dirt on gold chip prevents meter reading
Check the Code: Verify no missing digits; press ‘*’ to clear and restart
Press Button “A”: Shows current balance; if top-up doesn't appear after 30 minutes, contact support
“Card Failed” Error: Usually indicates faulty card; replacement available at any Payzone outlet

Frequently Asked Questions About Electric Ireland top ups

There are five ways to top up: at your local shop (Payzone or An Post outlet), online via the Payzone portal, via text message to 53314, through the Electric Ireland app, or by automated phone top-up at 1800 372 372.

The minimum top-up at a local shop is €10, in multiples of €10 up to a maximum of €100 per transaction. Online top-ups have similar limits through the Payzone portal.

Try wiping your top-up card clean, verify there are no missing digits in the code, and press ‘*’ to clear and restart. If you see a “Card Failed” error, your card may be faulty and can be replaced free at any Payzone outlet.

Smart meter top-ups are applied automatically within 30 minutes regardless of method. Standard PAYG meters require you to manually enter a 20-digit code from your receipt into the meter keypad.

Contact Electric Ireland customer service at 1800 372 372, available Monday to Friday 8am–8pm and Saturdays 9am–5pm. The automated phone top-up service is available 24/7 on the same number.