How Do I Top Up with Electric Ireland?

By Cormac Breen

Content Manager

Electric Ireland customers can top up in various ways including: at your local shop, online, via text message or on the Electric Ireland app. If you are having issues with an Electric Ireland top up, you can contact customer service on 1800 372 372, available Monday to Friday, 8am to 8pm and Saturdays, 9am to 5pm. If you are looking to switch electricity provider, you can call 📞(01) 525 6882.

How To Top Up With Electric Ireland?

There are five primary Electric Ireland top up methods available to suit both Smart Meter and standard PAYG customers:

1. At Your Local Shop (Payzone, An Post)
2. Online (Payzone Portal)
3. Via Text Message
4. Via the Electric Ireland App
5. Automated Phone Top Up

Below you will find a detailed guide to managing your Electric Ireland top up using these different channels.

How Do I Top Up at My Local Shop?

Using your Electric Ireland top up card, you can top up at any Payzone Outlet, An Post, or Postpoint Agent.

When topping up in-store, you must bring your card. You should have received this card in your welcome pack when you joined Electric Ireland.

To top up in-person, follow these steps:

1. Present Your Card: Hand over your top-up card to the cashier.
2. Choose Your Amount: Specify the top-up amount (in multiples of €10). The minimum is €10 and the maximum is €100 per transaction.
3. Smart Meter Users: The cashier will swipe your card, and the credit will automatically top up your meter within 30 minutes.
4. Standard Meter Users: The cashier will provide a 20-digit top-up code on your receipt. You must manually key this code into your meter keypad at home.
5. Keep Your Receipt: This acts as proof of purchase and contains your code if you are a non-smart meter user.

If you ever lose your top-up code, return to the shop where you purchased it; they can re-issue the code for free.

Have you been a customer of Electric Ireland? Leave your review here!

Publish a review

Review Electric Ireland

Real opinions

To give your opinion on Electric Ireland, you must be or have been a customer of this supplier

Find out more about Selectra's review policy

Rate

Comment

Name

Email

A link will be sent to you to verify your e-mail.

Experienced at

Date

Please select a date within the last year, up to today.

I agree that the data entered will be collected by Selectra, solely for the purpose of displaying my customer opinion.

I hereby certify that I am a current or former customer of Electric Ireland

Learn more about the processing of my data

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

* Required fields

Send

How Do I Top Up Online?

There are two main ways to perform an Electric Ireland top up online:

1. Electric Ireland Payzone Portal
2. Electric Ireland App

How To Top Up With Electric Ireland Payzone?

To use the Payzone online service:

• Register: Create an account on the Electric Ireland Payzone website using your keypad/meter number.
• Log in: Save your payment card details for faster future top-ups.
• Top up: Enter your amount and confirm. Smart meters update automatically; standard meters will receive a code via email/onscreen.

Using the Electric Ireland Top Up App

The app is available on both Google Play and the Apple App Store. It allows you to:

• Top up your smart meter on the go.
• Store multiple payment methods.
• View your Electric Ireland top up history.
• Set "Auto Top-Up" triggers when credit falls below a specific amount.

How Can I Top Up by Text Message?

Once you've registered your card details on the Payzone portal, you can complete an Electric Ireland top up via text. Simply text “EI topup [amount] [last 4 digits of payment card]” to 53314.

Smart meter credit is applied automatically. Standard PAYG customers will receive their 20-digit code via a return text message.

How Can I Do an Electric Ireland Once Off Top Up?

If you don't want to register an account, you can use the "Top Up Now" quick link on the Electric Ireland website. You will need:

• Your 11-digit keypad number (found on your top-up card).
• A valid email address for the receipt/code.
• A credit or debit card.

Automated Phone Top Up Service

For those who prefer not to use the internet, the Electric Ireland automated top up phone line is available 24/7. Call 1800 372 372 and select the option for "Topping Up." You will be prompted to enter your keypad number and payment details using your phone's touch-tone pad.

What If My Electric Ireland Top Up Is Not Working?

If your Electric Ireland top up fails, check the following common issues:

1. Wipe Card Clean: Dirt on the gold chip can prevent the meter from reading the card.
2. Check the Code: If manually entering a code, ensure you haven't missed a digit. Press '*' to clear and start again.
3. Press Button "A": Pressing 'A' on your meter shows your current balance. If a top-up hasn't appeared after 30 minutes, contact support.
4. "Card Failed": This usually indicates a faulty card. You can pick up a replacement at any Payzone outlet.