Gas Networks Ireland: Services and Contact Details
Gas Networks Ireland is responsible for supplying, updating, and maintaining the Irish natural gas supply system. A new gas connection of up to 15 meters will cost €249.70 including VAT, with a further €51.32 charged for each additional meter. If you opt to dig the trench yourself, each additional meter over 15 meters will cost €10.97. Should you have any queries or issues regarding your gas connection, you can contact Gas Networks Ireland, on 1800 20 50 50.
What Does Gas Networks Ireland Do?
Gas Networks Ireland is responsible for supplying, updating, and maintaining the Irish natural gas supply system.
They are also responsible for dealing with gas leaks and emergencies.
They provide several essential services for Irish residents which we examine in detail below. These services are:
- Connecting gas to a property (new and replacement gas meters)
- Your GPRN number and meter key
- Take your gas meter readings
How Can I Submit a Meter Reading with Gas Networks Ireland?
Meter readings can be submitted on the Gas Networks ‘submit meter reading’ page using your GPRN or by calling their dedicated meter reading phone number of 1800 427 732. The automated system is available to take your gas meter reading information 24/7.
How Do I Get a New Gas Connection at My Property?
If you’re not connected to the natural gas supply pipeline and would like to be, you will need to follow these easy steps:
- Verify if your home can connect to a nearby supply. To do this, check out your address or Eircode on the Domestic Gas Map to see if it is possible.
- You will then need to complete an application to request a connection to the gas network.
- You will receive a quote for connecting to your property which you should review. In some cases, a visit to the property may be necessary.
- Next, you will have to pay for the gas connection.
How Much Does a New Gas Connection Cost?
The cost of the installation will depend on two factors:
- The distance of your home from the gas network.
- Who does the digging (trenching).
A flate rate of €249.70 including VAT is applied for up to 15 meters with each additional meter costing €51.32 including VAT.
If you decide to dig the trench yourself, you still must pay the flat rate but the additonal cost per metre will be much less at €10.97.
We break down the costs of a new gas line connection in the table below:
| Lenght of Connection | Cost (Ex.VAT) | Cost (Inc.VAT @13.5%) |
|---|---|---|
| 0-15 Meters | €220.00 | €249.70 |
| 15 metres plus | €220.00 + €45.21 per metre over 15m (€9.66 if trench dug by customer) | €249.70 + €51.32 per metre over 15m (€10.97 if trench dug by customer) |
Source: Gas Networks Ireland
Last Updated: October 2024
Always Contract a Registered Gas Installer
It's important to remember that any installation work needs to be completed by a Registered Gas Installer (RGII) or service engineer. For any electrical work, always contract an RECI registered electrician.
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How Can I Obtain My GPRN Number and Meter Key?
Once your meter is installed, the installer should provide you with a gas meter key. You will need this key to open your meter box if you want to turn off the gas supply or take a meter reading.
Every gas meter in Ireland is given a specific location number called a GPRN. This is to identify which meter is associated with your home’s gas usage.
If you lose your meter key or have moved into a new house and haven’t been provided with one, you can fill in your details online in this form to obtain one. Gas Networks Ireland will send you a new meter key free of charge.
You will need to provide the following information to receive a new key:
- Your contact details
- Your address
- Your GPRN number
What Is the Gas Meter Replacement Programme?
If your current meter is over 20 years old, then you can have it replaced by Gas Networks Ireland. In fact, representatives may contact you to advise you of their visit as part of their gas meter replacement programme.
The removal of the old meter and installation of the new one takes approximately 45 minutes and is completely free.
To request this service you just need to fill out the gas meter replacement form and include the following details:
- Your full name
- Your contact number and email address
- Your GPRN
- Your preferred time for an appointment.
Once the form is submitted, you will be contacted by Gas Networks Ireland to finalise the appointment time. Should something arise, and you need to rearrange your appointment, contact Gas Networks Ireland at 1800 427 737.
There are currently no smart meters available for gas in Ireland, although future plans include the possibility of integrating smart gas services with the existing smart electricity meters.
How Can I Move an Existing Gas Meter?
If your property has gas, then it stands to reason that there is a gas pipeline buried in your garden or under your driveway or patio. When considering any home improvements which require excavation work such as an extension then it is absolutely essential that you find out where the pipeline is to move it!
Accidentally rupturing a pipeline can disrupt the supply network and cause severe injury, possibly even death. You will also be liable for any repair work to the pipeline.
To avoid such potentially dangerous situations, Gas Networks Ireland provides both a telephone number and an e-mail which you or your contractor can contact before beginning work, to find out exactly where the pipeline is.
DBYD contact number: 1850 427 747 DBYD email address: [email protected]
What Are Gas Networks Ireland Business Services?
The process for businesses to obtain a gas connection in Ireland is the same as all the above-mentioned for residential customers.
The only difference for Gas Networks Ireland business customers is the use of a different contact number of 1800 411 511. Business representatives are available Mon-Fri 09:00 – 17:30.
What is the Gas Network's equivalent for electricity?For electricity, the equivalent organisation of Gas Networks Ireland is ESB Networks. Much like Bord Gáis Eireann, its existence arrived after the deregulation of the electricity market in Ireland. If you are looking to set up a new connection with the ESB, our article will guide you.
How Can I Contact Gas Networks Ireland?
The gas distributor has multiple contact numbers and departments.
As such, we have summarised for you in the table below all of Gas Networks Ireland’s contact details:
| Department | Contact Details | Hours of operation |
|---|---|---|
| Customer service | 1800 464 464 Email: [email protected] From overseas: +353 66 7107334 | Mon-Fri 08:00 – 20:00 Sat 09:00 – 17.30 |
| Business Customers | 1800 411 511 Email: [email protected] | Mon-Fri 09:00 – 17:30 |
| Submit a gas meter reading: | 1800 427 732 | 24/7 automated system |
| Emergency service | 1800 20 50 50 | 24/7 |
| Carbon Monoxide Safety Line | 1800 898 989 | Monday – Friday 09:00 – 17:30 |
| Dial Before You Dig | 1800 427 747 Email: [email protected] | Monday – Friday 09:00 – 17:30 |
| Media Contacts | Email: [email protected] | N/A |
The distributor is also active on Social Media, which sometimes can get you a quicker response to your query. Have a look at the following Gas Networks Ireland social media channels:
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