BE Energy Ireland: Rates, Reviews & Contact
BE Energy provides electricity to homes, businesses, and farms, and launched electricity-only services in the Republic of Ireland in 2017. They are part of Budget Energy (Northern Ireland, established in 2011), who were awarded the Which? Best Value and Customer Service award for two consecutive years.
When BE Energy first entered the market, they were widely reported to have the lowest standard unit rates and standing charges and also had a first-month free offer, providing them with a strong position from which to gain new customers and build market share
It was hoped that the arrival of yet another supplier would stimulate the market a bit, but no significant downward pricing was observed. Healthy energy market competition is always to the benefit of customers.
BE Energy was acquired by Flogas in May 2020 and currently continues to operate separately, although Flogas has indicated they will be integrating. As a result of the acquisition and to attract new customers, there are now some new attractive electricity tariffs on offer.
For BE Energy customers who may be wondering what changes Flogas will bring about to the company, rest assured that for now, you will continue to top us and pay your bills the same way you always have.
Rates & Tariffs
BE Energy has a barebones system whereby you submit your meter readings via their mobile application and only pay for the amount you have used.
BE Energy currently (as of June 2020) has three tariffs available (the famous first-month free offer is no longer available):
- The Standard Tariff
- The Budget Bonus Tariff
- The Energy Advantage Tariff
It goes without saying that you should never accept a standard tariff without any discount as this is the most expensive tariff with any provider, and is the one you will default to should you fail to switch every 12 months or renegotiate a discount with your supplier.
The Budget Bonus tariff comes with a 28% discount on the standard electricity unit rate, while the Energy Advantage tariff comes with €200 welcome credit (but the same unit rates as the standard tariff).
Like most Irish energy suppliers, BE Energy issue bi-monthly bills. They review your usage after your first six months, and annually thereafter, in order to adjust your Direct Debit amount upwards or downwards, keeping it in line with your actual usage.
Exit FeeBE Energy has a sizeable exit fee of €100 - double that of most Irish energy suppliers. So if you're considering switching to them, keep the exit fee in mind to avoid any nasty future surprises.
We’ve analysed their standard tariffs (current as of June 2020) below, and have calculated the yearly spend based on the national average of 4200kWh per year, as well as how much your bill would actually come to with the different tariffs applied.
However, this could differ greatly based on your actual consumption.
|Tariff||Unit Price||Day Unit Price||Night Unit Price||Standing Charge||PSO||Standard Tariff||Energy Advantage||Budget Bonus|
|€770.19 (incl. €200 credit)||€758.51|
|€38.68||€1012.96||€814.26 (incl. €200 credit)||€802.58|
|Urban Night||20.10c||9.75c||€255.38||€38.68||€929.63||€720.93 (incl. €200 credit)||€745.25|
|€38.68||€964.26||€765.55 (incl. €200 credit)||€789.87|
Last Updated: June 2020
As you can see, the Budget Bonus tariff appears to be the cheapest BE Energy tariff for 24-hour meters while the Energy Advantage tariff works out at a little less for Day/Night (Nightsaver) meters.
However, you need to take a look at your energy usage to see which tariff would work out cheaper for you. For example, if your usage falls under 4200kWh a year, then the Energy Advantage tariff would be cheaper. Likewise if your usage is over 4200kWh a year, then the Budget Bonus tariff will work out cheaper for you.
Keep in mind that the most effective way to save money on your energy bills is by switch energy provider every 12 months. Otherwise, you could default to the standard tariff. In the case of BE Energy, defaulting from the Budget Bonus tariff (urban) to the standard one could cost you upwards of €211 a year extra on your BE Energy electricity bill.
|Supplier||Best offer||Price per year|
|Electric Ireland||5.5% Discount
|BE Energy||28% off unit rate
20% off standing charge
|Bord Gáis Energy||32% Discount||€832.11|
|SSE Airtricity||10% Discount
Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: November 2020
BE Energy reviews
Nearly three years on from BE Energy’s launch in the Republic of Ireland, as of June 2020, there are no reviews yet available for BE Energy. This could be due to the company being (relatively) recently set up, or a slow take off in the Republic.
Its parent company Budget Energy is a different story and currently holds the following satisfaction ratings:
2.9/5 on Trustpilot
2.3/5 on Google
Budget Energy's recent ratings have indicated some possible customer service issues, which one would hope will not be repeated with BE Energy.
BE Energy has an uncomplicated online login portal for which you’ll need the email address you signed up with, and the PIN they provided you with. If you forget your PIN, you’ll need to phone them, as for security reasons it can’t be changed online.
BE Energy app
There are no ratings available yet for the BE Energy Ireland App on the Apple Store, and just three for the Google play version. One review is very positive but doesn’t relate to the actual app.
“Recently got signed up to this great service by ethan from there(sic) sales team, fantastic to deal with he switched over everything in 5 minutes! Great service all round!”
The other reviews were less generous, syaing customers could not even manage to log in.
You need to already be a BE Energy customer to use the app, and you can use it to pay any amount between €5 to €250 towards your current balance. It’ll also give you advice on how to read the different types of meters, and you can submit your readings with one tap.
It also has family sharing enabled in the Apple version. The link on their website to the Apple store app doesn’t load properly, but we rummaged around and found the correct link for you.
How to sign up for a BE Energy Tariff
In order to sign up for a BE Energy tariff, you can contact customer services via telephone, or sign up online. There’s no need to contact your current provider in order to cancel your contract with them, as BE Energy will take care of everything.
Simply head over to BE Energy’s switching tool, and select the tariff you wish to contract from the Tariff Type dropdown menu. You can choose between the standard tariff, 2 Yr Fixed deal tariff, Budget Bonus tariff, or the BE Energy Advantage tariff. You’ll also have to specify whether you need an urban, rural, urban Nightsaver or rural Nightsaver tariff.
Once you’ve selected a tariff, the tariff breakdown will appear on the righthand side of your screen, detailing all the charges including and excluding VAT. You will also see the estimated annual bill (EAB), contract duration, minimum monthly Direct Debit, and the exit fee. The exit fee is what you will have to pay BE Energy if you leave your contract early.
After clicking next, you’ll be taken to the following page where you will need to enter all your personal details which include:
- First name
- Last name
- Date of birth
- Phone number
You’ll also need to confirm your contact details and tick the boxes indicating if you are opening a joint account, have special service needs, or require medical equipment.
Click the next button and you will be taken to payment information. It’s that simple.
From looking at the graph below, and comparing BE Energy’s fuel mix with the CRU’s fuel mix disclosure report (2018), we can see how BE Energy stacks up against the all-island averages.
BE Energy’s use of coal for energy generation has dropped substantially from 2017’s numbers, going from 24.8% to 17.9%. As coal is neither a clean energy source nor a renewable one, we’d like to see that figure come down even further. The 23.9% for renewably sourced energy could also be improved upon when compared to the average of 48.9% for all-Ireland.
However, in this case, it’s important to note that the average figure for renewable energy generation is skewed by several providers who supply 100% renewable energy. For residential customers, these suppliers would be Energia, Just Energy (now defunct), Iberdrola Ireland, Panda Power, and SSE Airtricity.
BE Energy does have a win with their peat usage. Peat is considered a slow renewable resource, and BE Energy’s 12.1% compares favourably with the all-Ireland average of 4.9%.
How to contact BE Energy
BE Energy can be contacted via telephone, in writing, or by using their online contact form. Their hours are extensive for their freephone contact number, and letters sent to them will be received directly by their Dublin head office, instead of a PO Box as with some other providers.
The table below breaks down the contact phone numbers for BE Energy.
|Department||Phone number||Opening hours|
|Customer service||1800 817 383||Monday to Sunday: 8am-8pm|
|Electrical emergency||1850 372 999||24/7|
|Gas emergency||1850 205 050||24/7|
Customers can reach out to BE Energy via Facebook or Twitter (@BEenergyIreland), as well as write a letter addressed to the following: BE Energy, Unit E Site 1, Swords Business Park, Swords, Co. Dublin.