Pinergy is a pay as you go (PAYG) electricity supplier in Ireland. Since launching in 2013, Pinergy has become a leader in renewable energy and smart energy services. It now supplies 100% renewable electricity to over 40,000 homes and businesses. Read on to find out if you should join these customers in making the switch to Pinergy.


As one of Ireland's three PAYG electricity suppliers, Pinergy stands out as a leader in smart energy technology. It offers various electricity plans that all include 100% renewable energy! It also provides a multitude of smart services that allow customers to monitor and reduce their energy consumption.

In this guide, we break down Pinergy rates and reviews, as well as additional services, so that you can decide if Pinergy is the best supplier for your home.

Pinergy Rates and Offers

In addition to its standard electricity plan, Pinergy has recently introduced various other offers into it's portfolio. Let's have a look at the standard Pinergy rates first. Then we'll compare the different offers to find out which is the best deal.

Looking to save money on your energy bills?Look no further! Our energy advisers can help you find a better energy offer for your home. Call 1800 816 036 or get a free callback now.

Pinergy Standard Electricity Rates

Pinergy customers with meters that were installed prior to November 2015 will be on the standard Pinergy plan. The average urban household with a 24-hour meter would spend an estimated €1,274.86 per year on this plan. You can find the full set of standard rates in the table below.

Pinergy Standard Electricity Rates
Standard Tariff Unit Price Day Unit Price Night Unit Price Standing Charge PSO PAYG charge Yearly Average
Urban 24hr 21.43c     €154.36 €88.80 €136.71 €1,274.86
Rural 24hr 21.43c     €204.90 €88.80 €136.71 €1,325.40
Urban Day/Night   22.29c 12.71c €210.41 €88.80 €136.71 €1,165.97
Rural Day/Night   22.29c 12.71c €262.65 €88.80 €136.71 €1,180.51

Last Updated: February 2021

These standard rates are variable, meaning they are subject to change. The most recent Pinergy price increase took place on 1 November, 2020. Standard rates will likely change again after six months have passed.

Pinergy Smart Rates

Pinergy Smart launched in 2015. Even though its rates are the same as the standard Pinery rates outlined above, its smart meter offering gives customers significant benefits, such as the following:

  • Top up your Pinergy smart meter anytime, anywhere.
  • View your daily electricity usage.
  • Instantly see your balance.
  • Compare your consumption to similar homes.
  • Set auto top-ups for when you credit gets below a certain level.

Customers signing up to this tariff for the first time get €100 cashback with this offer.

Along with a free smart meter, this plan also comes with an In-home Display (IDH). This device displays your energy consumption habits in a well-organised and easy-to-understand manner. When charged, it can even be disconnected and taken to the sofa so you can sit down and enjoy a cuppa while checking out your consumption.

You can use the IHD to check your payment history, compare your usage to the previous day, receive messages, view your tariff details and manually top up with credit purchased at any Payzone.

Pinergy Lifestyle Plans & Rates

Pinergy is the first Irish supplier to offer a set of electricity plans that are based on how people's lifestyles have changed over the past year. These lifestyle plans include the following:

  • “Work from Home” plan — Get 30% off the standard unit rate during weekdays between 9 a.m. and 5 p.m.
  • “Family Time” plan — Get 40% off the standard unit rate from 6 p.m. to 10 p.m. everyday.
  • “Drive Time” EV charging plan — Pay just 5c from 2 a.m. to 5 a.m. and charge your EV over night.

So how much can you really save with these new Pinergy offers? Let's compare these Lifestyle electricity offers to the standard Pinergy rates to find out.

Pinergy Rates Compared

For the average urban household, the "Family Time" plan works out to be the cheapest Pinergy offer. However, your personal consumption habits, location and meter type are what ultimately determine how much you'll pay for your electricity. For free advice on which would be the best energy offer for your home, speak to one of our energy advisers by calling 1800 816 036.

Pinergy Offers Compared
Pinergy Plan Discount Estimated Annual Cost
Standard Standard rate €1,274.86
Smart €100 cashback €1,174.86
Work From Home 30% off Mon.-Fri. from 9am-5pm €1,075.24
Family Time 40% off from 6pm-10pm €1,045.63
Drive Time 5c rate from 2am-5am €1,659.37

Calculations based on average urban household with 24-hour meter. Lifestyle tariffs based on the following consumption habits: Work From Home: 23% during weekdays from 9am-5pm; Family Time: 25.7% from 6pm-10pm; Drive Time: Additional 3,846 kWh per year from EV charger, 50% of EV charging from 2am-5am.

Is Pinergy more expensive than Electric Ireland?

Compare to the other PAYG electricity suppliers, Pinergy currently offers the cheapest offer with its "Family Time" plan. In the table below, you can see how this offer compares to the cheapest offers from the other PAYG electricity suppliers, Electric Ireland and PrepayPower.

Cheapest Prepayment Electricity Offer per Supplier
Supplier Best offer Price per year
Electric Ireland €150 Cashback €1,084.75
Pinergy 40% off from 6pm-10pm €1,045.63
PrepayPower Classic €1,261.03
Find the best offer for your home. Find the best offer for your home.

Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: November 2020

Pinergy Exit Fees

Terminating a Pinergy electricity contract early can be quite expensive. If you cancel the contract after the 14-day cooling off period, you could be liable for the following:

Reason Fee
Installation fee (charged if you cancel during the contract) €80
Early termination fee (charged per month remaining in your contract) €11.25
Non-returned meter fee €180
Non-returned IHD fee €50

Regarding the €11.25 per month early termination fee, if you cancel your contract after one month, you could have to pay a staggering €123.75. If you cancel with two months left, you’ll only have to pay €22.50, which is less than half of the standard €50 exit fee that other energy providers charge.

Pinergy Reviews: What do customers say?

On customer review site Trustpilot, Pinergy has an overall rating of 4.2 out of five stars. The supplier has just over 200 reviews on the site, with nearly 70% of them rating Pinergy as either 'excellent' or 'great'.

While the average review score is impressive, almost 20% of the customers who left Pinergy reviews gave the supplier a 'bad' or 'poor' rating. We did some digging to see the areas in with Pinergy excels, as well as to find out in what areas it could improve.

We noticed in the Pinergy reviews that most of the customers that left five-star reviews referenced the supplier's high level of customer service, with some even calling it "refreshing". The reviews also show that customers enjoy using the Pinergy app and like how the supplier provides 100% renewable electricity.

Super useful products and customer service that exceeds my expectations.... The Pinergy mobile app is intuitive and informative and gives me my consumption statistics per day, per week in energy hours or cost. On top of all that it's 100% green energy (renewable). Pinergy is just awesome. I highly recommend this company. My experience has been amazing. 5 Stars!

GrantTrustpilot

On the other hand, unhappy customers often referenced Pinergy's expensive rates. Unfortunately, this is the case for all PAYG providers. As you can see from the table below, even Pinergy's cheapest offer is more than €300 more expensive than the cheapest offer on the market, which is with Energia.

Cheapest Electricity Offer per Supplier
Supplier Best offer Price per year
Energia 41% Discount
€35 Cashback
€780.23
Electric Ireland 5.5% Discount
€265 Cashback
€787.09
BE Energy 28% off unit rate
20% off standing charge
€789.43
Bord Gáis Energy 32% Discount €832.11
Panda Power 28%
€100 Cashback
€849.94
SSE Airtricity 10% Discount
€200 Cashback
€850.36
Bright Energy Standard €851.22
Flogas 30% Discount €869.24
Iberdrola 18% Discount
€100 Cashback
€870.44
Glowpower 26% Discount €943.99
Community Power Standard €1,032.65
Pinergy 40% off from 6pm-10pm €1,045.63
Prepay Power Standard €1,261.03
Find the best offer for your home. Find the best offer for your home.

Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: November 2020

Pinergy EV Charging

car

Pinergy launched its Electric Vehicle (EV) home charging solutions in 2019. With this service, Pinergy customers can enjoy the convenience of charging their EV at home. You can choose any electric car charger, and Pinergy will install and integrate it with your home. This service includes the following additional benefits:

  • 5c unit rate from 2 a.m. to 5 a.m.
  • Full EV home charger installation
  • Consumption data with the app

To set up an EV charger installation, you'll need to submit an online form to Pinergy. Simply go to the Pinergy homepage and click where it says "For Home" in the top right corner. Under "Services", select the option that says "Drive for Homes".

Scroll down past the images until you see where it says "Fill out the form to find out more" in red letters. You'll need to enter the following details to submit the form:

  • Your first and last name
  • Your email address
  • Your contact number
  • Information about where you keep your car overnight

Once you're filled in the above details, press the red button that says "Send". An representative from Pinergy will then get in touch with you (by either phone or email) to discuss installing the EV charger.

Pinergy Business Electricity

Pinergy launched its Pinergy Smart Business offering in 2018. It offers sector-specific insight to help businesses and farms become more energy efficient, thus reducing their energy bills.

Pinergy Smart Business allows companies to monitor, manage and control their usage. It also allows business owners to compare the energy performance of multiple business site. Business owners have rated this service highly, saying it has helped them to significantly reduce their business energy bills.

On top of providing 100% renewable energy to businesses, Pinergy can also help them to measure and lower their carbon footprint. Businesses can contact Pinergy directly (using the contact details in the section below) and discuss personalised solutions.

Pinergy Contact Number

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 1800 816 036 or get a free callback now.

For domestic customers, the main Pinergy contact number is 0818 363 749. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Depending on your query, it may be faster to use a different Pinergy contact number. To help you get your query sorted quicker, we've listed the different Pinergy contact phone numbers by department in the table below.

Pinergy Contact Numbers
Department Telephone Number
Customer Service 0818 363 749 (0818 Energy)
Customer Service from Abroad 01 215002502
Sales 0818 363 749 (0818 Energy)

In addition to its phone lines, Pinergy makes it easy for customers to make contact by offering several other channels of communication, including email, post and an online contact form. Customers can also reach out to Pinergy on Facebook and Twitter (@Pinergy).

If you prefer to write a letter to Pinergy, the address is Pinergy, Suite 1, Beaver House, Beech Hill Office Campus, Clonskeagh, Dublin 4, D04 Y8X5. To send an email, address it to one of the following email addresses that corresponds to your query.

Pinergy Email Addresses
Department Email address
Customer Service customerservices@pinergy.ie
Sales sales@pinergy.ie
Marketing marketing@pinergy.ie

Pinergy App

smartphone

While Pinergy doesn’t have an online customer portal, they do have an impressive app. It comes with a much wide range of features than the apps offered by other suppliers.

Apart from the expected functions, such as being able to check your usage, top up and check your balance, you can also track your CO2 emissions and compare your electricity usage with other similar households.

With the Pinergy app, customers that live in shared accomodations can even make individual contributions to the same account. This can be especially useful for students, as well as for anyone else with roommates.

The app is very attractive and easy to use, and there is even a traffic light system that tells you how your balance is fairing (green is a good amount of credit, orange is running low, and red you need to top up). The top-up options are also really well thought out.

The Pinergy App is free to download from both Google Play (for Android) and the App Store (for iOS). On Google Play, the app has an average rating of 3.2 out of five stars. On the App Store, it scored just 1.9 stars out of five.

Google Play rating: ⭐⭐⭐
App Store rating: ⭐⭐

Happy customers really loved the automatic top up action and that they could easily check their daily usage. On the other hand, many customers said they did not like the differences between the credit balance on the Pinergy app and the In-home Display (IHD). The Pinergy app takes 24 hours to update, meaning that customers can easily get confused about what their actual balance is. Issues with the Pinergy app on the latest Samsung devices were also common.

Pinergy Fuel mix

Wind Turbine

Since 2018, Pinergy has sourced 100% of its electricity from renewable sources, such as wind and solar power. The All-Island fuel mix was nearly half that at 54% renewable. Pinergy does not have direct access to renewable generation assets. Therefore, it purchases electricity that is certified as renewable from the wholesale market.

According to the latest report from the CRU, the following other domestic energy suppliers also provide 100% renewable electricity:

Read more about Pinergy