As of November 2024, Pinergy are offering an estimated annual bill of €2,034 on their standard pay as you go tariff. You can contact Pinergy by calling 0818 363 749, Monday to Friday, 8am to 8pm, and Saturdays, 10am to 5pm. We break down the Pinergy rates, reviews, and additional services, so you can decide if Pinergy Ireland is the right supplier for you.
What Are the Standard Electricity Pinergy Rates?
Customers with Pinergy top-up meters that were installed prior to November 2015 will be on the standard Pinergy rates plan.
You can find the full set of standard rates in the table below:
💳 Standard Prepay Tariffs
Urban Meter
Urban 24hr
- Unit Rate: 37.03c /kWh
- Standing Charge: €283.47
- Prepay Charge: €163.12
- EAB: €2,043
Urban Nightsaver
- Day Rate: 38.02 c /kWh
- Night Rate: 26.99 c /kWh
- Standing Charge: €308.95
- Prepay Charge: €163.12
- EAB: €1,879
Rural Meter
Rural 24hr
- Unit Rate: 37.03c /kWh
- Standing Charge: €313.79
- Prepay Charge: €163.12
- EAB: €2,074
Rural Nightsaver
- Day Rate: 38.02c /kWh
- Night Rate: 26.99c /kWh
- Standing Charge: €382.38
- Prepay Charge: €163.12
- EAB: €1,952
Last Updated: November 2024
EAB calculated based on average electricity usage (4,2000 kWh) with VAT and PSO Levy included.
What Are the Pinergy Smart Rates?
Pinergy Smart rates were launched in 2015. Even though their rates are the same as the standard Pinergy rates outlined below:
💡 Smart Plans
Lifestyle Tariffs
Standard Smart Meter
- Day Rate: 33.97c /kWh
- Night Rate: 25.84c /kWh
- Peak Rate: 36.37c /kWh
- Standing Charge: €260.06
- EAB: €1,562.64
Working From Home Tariff
- 9am-5pm: 23.78c /kWh
- Other Rate: 33.97c /kWh
- Standing Charge: 260.06
- EAB: €1,538.71
Lifestyle Tariffs
Family Time
- 7pm-Midnight: 20.383c /kWh
- Other Rate: 33.97c /kWh
- Standing Charge: €260.06
- EAB: €1,529.86
EV Drive Time
- 2am-5am: 5.00c /kWh
- Other Rate: 33.97c /kWh
- Standing Charge: 260.06
- EAB: €1,615.01
Last updated: November 2024
EAB calculated based on average electricity usage (4,200 kWh) with VAT and PSO Levy excluded
Their smart meter gives customers significant benefits, such as:
- Complete a Pinergy top-up anytime, anywhere.
- View your daily electricity usage.
- Instantly see your balance.
- Compare your consumption to similar homes.
- Set an automatic Pinergy top-up for when your credit gets below a certain level.
Customers signing up for this tariff can get the first €100 of free electricity with this offer.
What Are the Pinergy Rates on Monthly Plans?
Pinergy is the first Irish supplier to offer a set of electricity plans that are based on people's lifestyles. These lifestyle plans include the following:
🏡 Lifestyle Plans
Lifestyle Tariffs
Standard Smart Meter
- Day Rate: 33.97c /kWh
- Night Rate: 25.84c /kWh
- Peak Rate: 36.37c /kWh
- Standing Charge: €260.06
- EAB: €1,562.64
Working From Home Tariff
- 9am-5pm: 23.78c /kWh
- Other Rate: 33.97c /kWh
- Standing Charge: 260.06
- EAB: €1,538.71
Lifestyle Tariffs
Family Time
- 7pm-Midnight: 20.383c /kWh
- Other Rate: 33.97c /kWh
- Standing Charge: €260.06
- EAB: €1,529.86
EV Drive Time
- 2am-5am: 5.00c /kWh
- Other Rate: 33.97c /kWh
- Standing Charge: 260.06
- EAB: €1,615.01
Last Updated: November 2024
EAB calculated based on average electricity usage (4,2000 kWh) with VAT and PSO Levy included.
- Working from Home
Get 30% off the standard unit rate during weekdays between 9 a.m. and 5 p.m. - Family Time
Get 40% off the standard unit rate from 7 p.m. to Midnight every day. - EV Drive
EV charging plan is just 5c per kWh from 2 a.m. to 5 a.m. and charge your EV overnight.
For the average urban household, the Family Time plan works out to be the cheapest Pinergy price offer.
However, your personal consumption habits, location, and meter type are what ultimately determine how much you'll pay for your electricity.
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What Is the Pinergy EV Charging Offer?
Pinergy Ireland launched its Electric Vehicle (EV) home charging solutions in 2019. With this service, Pinergy customers can enjoy the convenience of charging their EV at home.
You can choose any electric car charger, and Pinergy Ireland will install and integrate it with your home. This service includes the following additional benefits:
- 5c unit rate from 2 a.m. to 5 a.m.
- Full EV home charger installation
- Consumption data with the app
To set up an EV charger installation, you'll need to submit an online form to Pinergy. Simply go to the provider's homepage and click where it says "For Home" in the top right corner. Under "Services", select the option that says "EV Home Charging".
Scroll down past the images until you see where it says "Fill out the form to find out more" in red letters. You'll need to enter the following details to submit the form:
- Your first and last name
- Your email address
- Your contact number
- Information about where you keep your car overnight
Once you've filled in the above details, press the red button that says "Send". A Pinergy representative will then get in touch with you (by either phone or email) to discuss installing the EV charger.
What Is Pinergy's Microgeneration Rate?
Pinergy are offering a microgeneration rate of 25c per kWh (excluding VAT) for any excess electricity produced by solar panels or other sources of renewable energy.
Are Prepaid Electricity Meters More Expensive?
In general, Pay as You go electricity is more expensive than standard bill pay electricity.
On top of the unit rate and standing charge that other billed electricity customers pay, PAYG customers must also pay a service charge for thier PAYG meter, adding additional costs to their bills.
Compared to the other PAYG electricity suppliers, Pinergy top-up rates are currently the most expensive.
| Provider | Unit Rate | Standing Charge | PAYG Service Charge | Estimated Annual Bill |
|---|---|---|---|---|
.png){kind=logo} Contact Details | 33.62c | €342.67 | €131.65 | €1,853 |
.png){kind=logo} Contact Details | 35.83c | €250.77 | €131.45 | €1,883 |
.png){kind=logo} Contact Details | 37.03c | €283.47 | €163.12 | €2,043 |
*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a PAYG meter. All discounts and cashback have been applied.
Last updated: November 2024
What Are Pinergy's Exit Fees?
Another factor to keep in mind when choosing Pinergy as a supplier are their termination fees, also known as exit fess.
Terminating a Pinergy electricity contract early can be quite expensive. If you cancel the contract after the 14-day cooling-off period, you could be liable for the following:
Reason | Fee |
|---|---|
| Installation fee (charged if you cancel during the contract) | €80 |
| Early termination fee (charged per month remaining in your contract) | €11.25 |
| Non-returned meter fee | €180 |
| Non-returned IHD fee | €50 |
Regarding the €11.25 per month early termination fee, if you cancel your contract after one month, you could have to pay a staggering €123.75.
If you cancel with two months left, you’ll only have to pay €22.50, which is less than half of the standard €50 exit fee that other energy providers charge.
How Do I Top Up My Pinergy Meter?
There are four ways you can make a Pinergy top up and put credit on your PAYG meter:
- Top up online via the provider’s website
- At any Payzone outlet
- Using the Pinergy app
- Pinergy scheduled payments
Pinergy no longer offer a phone service for topping up and prefer that customers top up online instead.
Read more about how to top up your Pinergy account with our top up guide.
What Are The Pinergy Phone Numbers?
If you are looking to contact Pinergy visit our contact guide for a complete list of the providers contact details.
The guide also includes all of the Pinergy email addresses, mailing address, and online contact options for customer service, and business accounts.
Alternatively, you can refer to the table below for a quick overview of the main Pinergy contact details.
| Department | Phone Number | Opening Hours |
|---|---|---|
| Customer Service | 0818 363 749 | Monday to Friday: 8am to 8pm Saturday: 10am to 5pm |
Sales | 0818 363 749 | Monday to Friday: 8am to 8pm Saturday: 10am to 5pm |
Business Accounts | 0818 363 749 | Monday to Friday: 8am to 8pm Saturday: 10am to 5pm |
Pinergy Reviews: What Do Customers Say?
Let's examine two of the more important customer review websites in Ireland to see what people think of the services offered by Pinergy Ireland.
| Reviewer | Rating | Details |
|---|---|---|
| Trustpilot | ⭐⭐⭐⭐ | Happy with the quality customer service. |
| ⭐⭐ | Negative comments about the Pinergy prices. |
What Are Pinergy Reviews on Trustpilot Like?
On the customer review site Trustpilot, Pinergy has an overall rating of 4.6 out of five stars. The supplier has just over 1,000 reviews on the site, with 89% of them rating Pinergy as either 'excellent' or 'great'.
Most of the customers that left five-star reviews referenced the supplier's high level of customer service.
Really helpful sales agent heard about a credit offer with my top up meter and he handled the call fast and efficiently. Iv been with pin energy for a while now no major issues or complaints app works well and their all friendly when you ring.
Shannon, Ocotber /2024 on Trustpilot
What Are the Pinergy Reviews on Google Like?
On Google reviews, it is a slightly different story. Pinergy has an overall rating of 2.6 out of 5 stars. However, this is based on only 132 reviews on the site.
The number one complaint from clients leaving a bad review for Pinergy on this site are the high prices and, recently, the poor customer service.
I’ve had a terrible experience with Pinergy. Their prices are extremely high, and to make matters worse, they started double charging me even after I switched to another vendor. Their customer support is the worst I’ve ever encountered – unhelpful and unresponsive. I’m still paying dual bills after the switch. Avoid at all costs!
Pankaj, September 2024 on Google
To Pinergy's credit, most comments left by customers have been answered by a Pinergy representative.
The fact the provider takes the time to answer these comments is a further testament to the good customer service the company strives to offer its clients.
Pinergy App: Is It Any Good?
Contrary to most providers in Ireland such as SSE Airtricity and Electric Ireland, Pinergy doesn’t have an online customer portal.
Despite this, they do have an impressive app which comes with a much wider range of features than the apps offered by other suppliers including:
- Check your usage
- Pinergy top-up
- Check your balance
- Track your CO2 emissions
- Compare your electricity usage with other similar households
With the Pinergy app, customers that live in shared accommodations can even make individual contributions to the same account. This can be especially useful for students, as well as for anyone else with roommates.
The app is very attractive and easy to use, and there is even a traffic light system that tells you how your balance is fairing (green is a good amount of credit, orange is running low, and red you need to top up).
The Pinergy App is free to download from both Google Play (for Android) and the App Store (for iOS). On Google Play, the app has an average rating of 3.6 out of 5 stars. On the App Store, it scored similarly with 4.5 stars out of 5.
Do Pinergy Have a Business Service?
Pinergy Ireland launched its Pinergy Smart Business offering in 2018. It offers sector-specific insight to help businesses and farms become more energy-efficient, thus reducing their energy bills.
Pinergy Smart Business allows companies to do the following:
- Monitor your usage
- Manage your usage
- Control your usage
- Compare the energy performance of multiple business sites.
Business owners have rated this service highly, saying it has helped them significantly reduce their business energy bills.
On top of providing 100% renewable energy to businesses, Pinergy Ireland can also help them to measure and lower their carbon footprint, helping with the environment and the fight of global warming.
Businesses can contact Pinergy Ireland directly and discuss personalised solutions.
Pinergy FAQs
Who are Pinergy?
Pinergy is 100% Irish-owned based out of Dublin. Since they opened their doors in 2013, Pinergy has focused mainly on supplying electricity as a pay as you go feature. Making the change to 100% renewable sources in 2018. The company is now starting to diversify its portfolio and is offering other electricity-only monthly plans.
Does Pinergy do gas?
No, Pinergy does not currently offer any natural gas plans, only electricity plans.
How can I check my Pinergy balance?
If you have a Smart Meter installed. Your In-Home-Display will show you everything about your balance and electricity usage.
Alternatively, you can always turn to the Pinergy Smart App. It is the quickest way to glance at your account balance.
How do I activate my Pinergy emergency credit?
You can activate your emergency credit with Pinergy by pressing any button on your meter. Otherwise, if you are a Pinergy Smart customer, just press 'Accept' from your IHD (In-Home Display).
Read more about Pinergy
Pinergy: Contact Numbers and Email 2024
Pinergy Top Up: How Top Up & Do Once-Off Payments