Pinergy Ireland is mainly a pay as you go (PAYG) electricity supplier. Since opening its doors, Pinergy has become a leader in renewable energy and smart energy services. It now supplies 100% renewable electricity to over 25,000 homes and businesses. In this guide, we break down Pinergy rates and reviews, as well as additional services, so you can decide if Pinergy Ireland is the right supplier for you.

Pinergy Ireland Synopsis
Fuel types: Electricity only  100% renewable energy
Electricity sources: Renewables   Good customer reviews
Customers: 27,000 total  Only offers electricity plans

Who is Pinergy Ireland?

Pinergy is one of Ireland's three Pay As Your Go (PAYG) electricity suppliers. Pinergy differentiates itself in being a leader in smart energy technology. It offers various electricity plans that all include 100% renewable energy! It also provides a multitude of smart services that allow customers to monitor and reduce their energy consumption.

Who owns Pinergy Ireland?

Pinergy is 100% Irish owned based out of Dublin. Ever since they opened their doors in 2013, Pinergy Ireland has focused mainly in supplying electricity on pay as you go feature. Making the change to 100% renewable sources in 2018. The company is now starting to diversify its portfolio and is offering other electricity only monthly plans.

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Pinergy Rates and Offers

In addition to its standard electricity plan, Pinergy Ireland has recently introduced various new offers into it's portfolio. Let's have a look at the standard Pinergy rates first. Then we'll compare the different offers to find out which is the best one.

Standard Electricity Pinergy Rates

Pinergy customers with meters that were installed prior to November 2015 will be on the standard Pinergy rates plan. The average urban household with a 24-hour meter would spend an estimated €1,639.16 per year on this plan. You can find the full set of standard rates in the table below.

Standard Electricity Pinergy Rates
Standard Tariff Unit Price Day Unit Price Night Unit Price Standing Charge PSO PAYG charge Yearly Average
Urban 24hr 29.49c     €175.07 €88.78 €136.71 €1,639.16
Rural 24hr 29.49c     €226.03 €88.78 €136.71 €1,689.98
Urban Day/Night   30.35c 20.77c €231.12 €88.78 €136.71 €1,530.84
Rural Day/Night   30.35c 20.77c €283.36 €88.78 €136.71 €1,582.38

Last Updated: October 2021

These standard rates are variable, meaning they are subject to change. The most recent Pinergy price increase took place on 11 October, 2021. It was the company's fourth price increase in 2021. Standard rates will likely change again after six months have passed.

Pinergy Smart Rates

Pinergy Smart rates were launched in 2015. Even though its rates are the same as the standard Pinergy rates outlined above, its smart meter gives customers significant benefits, such as the following:

  • Top up your Pinergy smart meter anytime, anywhere.
  • View your daily electricity usage.
  • Instantly see your balance.
  • Compare your consumption to similar homes.
  • Set auto top-ups for when you credit gets below a certain level.

Customers signing up to this tariff for the first time get €100 cashback with this offer.

Along with a free smart meter, this plan also comes with an In-home Display (IHD). This device displays your energy consumption habits in a well-organised and easy-to-understand manner. When charged, it can even be disconnected and taken to the sofa so you can sit down and enjoy a cuppa while checking out your consumption.

You can use the IHD to check your payment history, compare your usage to the previous day, receive messages, view your tariff details and manually top up with credit purchased at any Payzone.

Pinergy Rates on Monthly Plans

Pinergy Ireland is the first Irish supplier to offer a set of electricity plans that are based on people's lifestyles. These lifestyle plans include the following:

  • “Work from Home” plan — Get 30% off the standard unit rate during weekdays between 9 a.m. and 5 p.m.
  • “Family Time” plan — Get 40% off the standard unit rate from 6 p.m. to 10 p.m. everyday.
  • “EV Drive” EV charging plan — Pay just 5c from 2 a.m. to 5 a.m. and charge your EV over night.
  • “H2O” plan — Pay just 5c from 4 a.m. to 7 a.m. to heat your hot water. To be used in conjunction with the smart new immersion controller from Climote.

So how much can you really save with these new Pinergy price offers? Let's compare these Lifestyle electricity offers to the standard Pinergy rates to find out.

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Pinergy Rates Compared

For the average urban household, the "Work from Home" plan works out to be the cheapest Pinergy price offer. However, your personal consumption habits, location, and meter type are what ultimately determine how much you'll pay for your electricity. For free advice on which would be the best energy offer for your home, speak to one of our energy advisers by calling 1800 816 036.

Pinergy Rates Compared
Pinergy Plan Discount Estimated Annual Cost
Standard Standard rate €1,639.16
Smart €100 cashback €1,539.16
Work From Home 30% off Mon.-Fri. from 9am-5pm €1,429.79
Family Time 40% off from 6pm-10pm €1,511.77
EV Drive 5c rate from 2am-5am €1,815.45
H2O 5c rate from 4am-7am €1,541.20

Calculations based on average urban household with 24-hour meter. Lifestyle tariffs based on the following consumption habits: Work From Home: 23% during weekdays from 9am-5pm; Family Time: 25.7% from 6pm-10pm; EV Drive: Additional 3,846 kWh per year from EV charger, 50% of EV charging from 2am-5am; H2O: 9.52% from 4am to 7am.

Is Pinergy more expensive than Electric Ireland?

Compare to the other PAYG electricity suppliers, Pinergy smart meter rates are currently the most expensive. In the table below, you can see how this offer compares to the cheapest offers from the other PAYG electricity suppliers, Electric Ireland and PrepayPower.

Cheapest Prepayment Electricity Offer per Supplier
Supplier Best offer Price per year
Electric Ireland €210 Cashback €1,196.27
Pinergy Standard €1,639.16
PrepayPower Standard €1,383.14
Find the best offer for your home. Find the best offer for your home.

*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied. Last updated: October 2021

Are prepaid electricity meters cheaper?

There are many factors to consider when comparing a prepay electricity meter to standard meter rates. See our complete guide on Pay as You Go Electricity for details.

You can also look at the current electricity pricing table below and clearly see the price difference between the two payment methods:

Cheapest Electricity Offer per Supplier
Supplier Best offer Price per year
Bright Energy Standard €1,295.17
Bord Gáis Energy 36% Discount €951.10
Community Power Standard €1,143.43
Electric Ireland 5.5% Discount
€210 Cashback
€935.45
Energia 37% Discount
€30 Cashback
€975.23
Flogas 40% Discount €1,050.65
Glowpower

26% Discount
€15 Cashback

€1,277.24
Iberdrola 26% Discount
€75 Cashback
€1,057.79
Panda Power 28%
€100 Cashback
€1,082.14
Pinergy Standard €1,639.16
Prepay Power Standard €1,383.14
SSE Airtricity 10% Discount
€200 Cashback
€988.20
Find the best offer for your home. Find the best offer for your home.

*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied. Last updated: October 2021

Pinergy Exit Fees

Terminating a Pinergy electricity contract early can be quite expensive. If you cancel the contract after the 14-day cooling-off period, you could be liable for the following:

Reason Fee
Installation fee (charged if you cancel during the contract) €80
Early termination fee (charged per month remaining in your contract) €11.25
Non-returned meter fee €180
Non-returned IHD fee €50

Regarding the €11.25 per month early termination fee, if you cancel your contract after one month, you could have to pay a staggering €123.75. If you cancel with two months left, you’ll only have to pay €22.50, which is less than half of the standard €50 exit fee that other energy providers charge.

Pinergy Reviews: What do customers say?

Lets examine two of the more important customer review websites in Ireland to see what people think of the services offered by Pinergy Ireland.

Pinergy Reviews
Reviewer Rating Details
Trustpilot ⭐⭐⭐⭐ Happy with quality customer service.
Google ⭐⭐⭐ Negative comments about the Pinergy prices.

Pinergy Reviews on Trustpilot

On the customer review site Trustpilot, Pinergy Ireland has an overall rating of 4.2 out of five stars. The supplier has just over 200 reviews on the site, with nearly 70% of them rating Pinergy as either 'excellent' or 'great'.

While the average review score is impressive, almost 20% of the customers who left Pinergy reviews gave the supplier a 'bad' or 'poor' rating. We did some digging to see the areas in with Pinergy excels, as well as to find out in what areas it could improve.

We noticed in the Pinergy reviews that most of the customers that left five-star reviews referenced the supplier's high level of customer service, with some even calling it "refreshing". The reviews also show that customers enjoy using the Pinergy app and like how the supplier provides 100% renewable electricity.

Super useful products and customer service that exceeds my expectations.... The Pinergy mobile app is intuitive and informative and gives me my consumption statistics per day, per week in energy hours or cost. On top of all that it's 100% green energy (renewable). Pinergy is just awesome. I highly recommend this company. My experience has been amazing. 5 Stars!

GrantTrustpilot

On the other hand, unhappy customers often referenced Pinergy's expensive rates. Unfortunately, this is the case for all PAYG providers. As you can see from the table below, even Pinergy's cheapest offer is more than €400 more expensive than the cheapest offer on the market, which is with Electric Ireland.

Pinergy Reviews on Google

On Google, it is a slightly different story. Pinergy Ireland has an overall rating of 2.6 out of five stars. However, this is based on only 56 reviews on the site.

two speech bubbles

The number one complaint from clients leaving a bad review for Pinergy on this site are the high prices and, recently, the delays in Pinergy Smart Meter installation. To Pinergy's credit, most comments left by customers has been answered by a Pinergy representative.

The fact that the provider takes the time to answer these comments is further testament to the good customer service the company strives to offer its clients.

Pinergy for EV Charging

car

Pinergy Ireland launched its Electric Vehicle (EV) home charging solutions in 2019. With this service, Pinergy customers can enjoy the convenience of charging their EV at home. You can choose any electric car charger, and Pinergy Ireland will install and integrate it with your home. This service includes the following additional benefits:

  • 5c unit rate from 2 a.m. to 5 a.m.
  • Full EV home charger installation
  • Consumption data with the app

To set up an EV charger installation, you'll need to submit an online form to Pinergy Ireland. Simply go to the Pinergy Ireland homepage and click where it says "For Home" in the top right corner. Under "Services", select the option that says "EV Home Charging".

Scroll down past the images until you see where it says "Fill out the form to find out more" in red letters. You'll need to enter the following details to submit the form:

  • Your first and last name
  • Your email address
  • Your contact number
  • Information about where you keep your car overnight

Once you're filled in the above details, press the red button that says "Send". A representative from Pinergy Ireland will then get in touch with you (by either phone or email) to discuss installing the EV charger.

Pinergy for Businesses

Pinergy Ireland launched its Pinergy Smart Business offering in 2018. It offers sector-specific insight to help businesses and farms become more energy-efficient, thus reducing their energy bills.

Pinergy Smart Business allows companies to monitor, manage and control their usage. It also allows business owners to compare the energy performance of multiple business sites. Business owners have rated this service highly, saying it has helped them to significantly reduce their business energy bills.

On top of providing 100% renewable energy to businesses, Pinergy Ireland can also help them to measure and lower their carbon footprint. Businesses can contact Pinergy Ireland directly (using the contact details in the section below) and discuss personalised solutions.

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How can I contact Pinergy Ireland?

Pinergy ireland offers a wide-variety of ways to reach them, depending on the nature of your question or concern.

Pinergy Contact Number

For domestic customers, the main Pinergy contact phone number is 0818 363 749. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Depending on your query, it may be faster to use a different Pinergy contact number. To help you get your query sorted quicker, we've listed the different Pinergy contact phone numbers by department in the table below.

Pinergy Contact Numbers
Department Telephone Number
Customer Service 0818 363 749 (0818 Energy)
Customer Service from Abroad 01 215002502
Sales 0818 363 749 (0818 Energy)

Pinergy Contact by Post

If you prefer to write a letter to Pinergy Ireland, the address is Pinergy, Suite 1, Beaver House, Beech Hill Office Campus, Clonskeagh, Dublin 4, D04 Y8X5.

Pinergy Contact Online

In addition to its phone lines and traditional post, customers can also reach out to Pinergy Ireland by email, with an online form, on Facebook and Twitter (@Pinergy).

To send an email, address it to one of the following email addresses that corresponds to your query.

 

Pinergy Email Addresses
Department Email address
Customer Service customerservices@pinergy.ie
Sales sales@pinergy.ie
Marketing marketing@pinergy.ie

Pinergy App

smartphone

While Pinergy Ireland doesn’t have an online customer portal, like a Pinergy login section, they do have an impressive app. It comes with a much wider range of features than the apps offered by other suppliers.

Apart from the expected functions, such as being able to check your usage, top-up and check your balance, you can also track your CO2 emissions and compare your electricity usage with other similar households.

With the Pinergy app, customers that live in shared accommodations can even make individual contributions to the same account. This can be especially useful for students, as well as for anyone else with roommates.

The app is very attractive and easy to use, and there is even a traffic light system that tells you how your balance is fairing (green is a good amount of credit, orange is running low, and red you need to top up). The top-up options are also really well thought out.

The Pinergy App is free to download from both Google Play (for Android) and the App Store (for iOS). On Google Play, the app has an average rating of 3.0 out of five stars. On the App Store, it scored just 1.8 stars out of five.

Google Play rating: ⭐⭐⭐
App Store rating: ⭐⭐

Happy customers really loved the automatic top-up action and that they could easily check their daily usage. On the other hand, many customers said they did not like the differences between the credit balance on the Pinergy app and the In-home Display (IHD). The Pinergy app takes 24 hours to update, meaning that customers can easily get confused about what their actual balance is. Issues with the Pinergy app on the latest Samsung devices were also common.

Pinergy Fuel mix

Wind Turbine

Since 2018, Pinergy Ireland has sourced 100% of its electricity from renewable sources, such as wind and solar power. The All-Island fuel mix was nearly half that at 57.9% renewable in 2020. Pinergy Ireland does not have direct access to renewable generation assets. Therefore, it purchases electricity that is certified as renewable from the wholesale market.

According to the latest report from the CRU, the following other domestic energy suppliers also provide 100% renewable electricity:

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Pinergy Ireland FAQs

Does Pinergy do gas?

No. Currently Pinergy ireland only offer electricity only plans.

How do I check my Pinergy balance?

If you have a Smart Meter installed. Your In-Home-Display will show you everything about your balance and electricity usage.

Alternatively, you can always turn to the Pinergy Smart App. It is the quickest way to glance at your account balance.

Turn to our complete guide on Pinergy Top Up for more information.

How do I get emergency credit with Pinergy?

You can activate your emergency credit with Pinergy by pressing any button on your meter or, if you are a Pinergy Smart customer, from your IHD (In Home Display), press 'Accept'.

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

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