SSE Airtricity launched in the Republic of Ireland in 2008. As one of the country's largest energy suppliers, it provides 100% green electricity and natural gas to both residential and business customers.
SSE Airtricity was founded in 1997 as Eirtricity. Its name was changed to Airtricity in 2002. In 2008 the company was sold to the SSE Group, a prominent energy company in the UK, for approximately €1.1 billion. The supplier was rebranded as SSE Airtricity in 2014.
SSE Airtricity controls a sizeable portion of both the residential electricity and gas markets in Ireland, at 11.5% and 12.65% respectively. This puts the supplier in third place for overall market share after Bord Gáis Energy and Electric Ireland.
SSE Airtricity Ireland provides 100% renewable electricity. Like Energia, it makes substantial contributions to the sustainable and renewable energy infrastructure in Ireland, having invested more than €2.5 billion since operations began.
SSE Airtricity Rates and Plans
SSE Airtricity has a range of different tariffs available for new customers. It also provides several offers for existing customers wanting to renew their contracts. To help you find the cheapest deals, we've outlined the various SSE Airtricity offers below in the following order:
- Electricity rates and offers
- Gas rates and offers
- Dual fuel offers
- Smart meter offers (new!)
- Offers for existing customers
- SSE Airtricity Climote offer
- SSE Airtricity rates compared to other providers
SSE Airtricity Electricity Rates
How much does SSE Airtricity charge per kWh? We've listed the standard unit rates in the following table according to meter type.
|Meter Type||Day Unit Rate||Night Unit Rate|
Last updated: March 2021
More than just paying for the electricity that you consume, you must also pay fixed costs. These include the following:
- Electricity standing charge — This covers the costs of operating and maintaining the electricity network.
- PSO Levy — This Government mandate supports generating electricity from renewable sources.
These fixed electricity costs for SSE Airtricity are listed in the table below.
|Meter Type||Standing Charge||PSO Levy||Total Fixed Costs|
|24 Hour Urban||€180.78/year||€88.80/year||€269.58|
|24 Hour Rural||€226.96/year||€88.80/year||€315.76|
|Night Saver Urban||€232.29/year||€88.80/year||€321.09|
|Night Saver Rural||€282.88/year||€88.80/year||€371.68|
Last updated: March 2021
SSE Airtricity offers three electricity-only deals with discounted rates. You will need to pay via direct debit and sign up for online billing in order to take advantage of the cheapest rates.
In the table below, we compare the SSE Airtricity electricity offers.
|Welcome Credit||10% direct debit and paperless billing discount
|Top Discounts||26% direct debit and paperless billing discount||€911.71|
|Smart Home Offer||10% direct debit and paperless billing discount
Free Amazon Echo & Echo Dot
Free Climote heating control
Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Discounts are applied to unit rates only. Last updated: March 2021
Note that the welcome credit can only be redeemed after you have paid your first bill (out of your own pocket). It has to be used up within the 12-month period after signing up. SSE Aitricity won’t remind you, so if you haven’t used up all your credit before the end of the 12-month period, you’ll lose it.
SSE Airtricity Gas Rates
Gas rates don't vary depending on location or meter type. You can find the standard SSE Airtricity gas rates below.
|Standard Unit Rate||5.79c/kWh|
SSE Airtricity Gas deals are considerably less varied, which tends to be the case with the majority of Irish energy suppliers. SSE Airtricity’s single gas offering consists of 10% off standard gas unit rates. We show how this discounted offer compares to the standard gas offer in the following table:
|Electricity Plan||Offer||Estimated Annual Bill|
|Gas Offer||10% direct debit and paperless billing discount||€747.55|
Calculations based on average consumption figures. All discounts have been applied. Last updated: March 2021
SSE Airtricity Dual Fuel Offers
SSE Airtricity offers three dual fuel plans for new customers. Against average consumption figures, these offers all pretty much represent the same savings. For all plans, customers must pay via direct debit and sign up for paperless billing.
In the table below, we have compared the SSE Airtricity dual fuel offers against each other, as well as against the estimated annual spend on the standard tariff.
|Welcome Credit||10% off unit rates
|Top Discounts||28% electricity discount
23% gas discount
|Smart Home Offer||10% off unit rates
Free Amazone Echo & Echo Show 5
Free Climote heating control
Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: March 2021
As you can see, the Welcome Credit offer is the best deal for the average household. However, if your household consumes a large amount of energy, you would save more money by taking the bigger discounts over the cashback.
To opt in to the Smart home offer plan, you’ll need to apply for Direct Debit and email (paperless) billing. The discounts are the same as the Welcome credit plan but don’t include €270 welcome credit. Instead, you’ll receive a free Amazon Echo, Echo Show 5, and a Climote heating control.
The Climote retails at €393 on the Irish Climote website, the Amazon Echo can be had for around €50, and the Echo Show 5 costs approximately €80. This means that the Smart home offer could certainly be attractive if you’re in the market for smart home devices and looking to make significant savings.
Smart Meter Offers
SSE Airtricity launched its smart meter rates in March 2021 when smart meters went live for Irish households. These rates allow customers to take advantage of cheaper electricity during off-peak hours. You must already have a smart meter installed in order to be able to take advantage of these rates.
The following table shows the standard smart meter rates with SSE Airtricity. The total bill will depend on when you consume your electricity.
|Day||8 a.m. - 5 p.m.
7 p.m. - 11 p.m.
|Night||11 p.m. - 8 a.m.||16.37c/kWh|
|Peak||5 p.m. - 7 p.m.||23.01c/kWH|
SSE Airtricity Offers for Existing Customers
Existing customers actually have some good options for when the time comes to renew, but be sure to contact SSE Airtricity Ireland and ask. Otherwise, you’ll be automatically placed on a standard tariff without a discount. Options for existing customers include the following:
- Dual fuel customers: 15% off the standard unit rate.
- Electricity-only customers: 15% off the standard unit rate.
- Dual fuel and electricity only customers: 10% off standard unit rates (24 month contract) and a free Climote
There are no perks for gas-only renewals, so we’d suggest you shop around for the best deal when renewing. Since new customers almost always get the best deals, the best way to save money is to switch your supplier every 12 months when your contract ends.
SSE Airtricity Climote Offer
The Climote heating control is included in several SSE Airtricity Ireland tariffs. It's quick and easy to install the smart thermostat. If you can change a socket, you could probably install it yourself.
But does its functionality live up to its hefty price tag of €393 when you can get similar devices, such as Netatmo, for around 200 quid less? We’d suggest you have a read of our Home Energy Smart Devices Guide before you make a decision, and consider contracting the SSE Airtricity Smart home offer or boiler plan, instead of buying it outright.
How do SSE Airtricity rates compare to other suppliers?
Unofrtunately, SSE Airtricity prices are not among the cheapest on the market. In the following table, you can see how the supplier's best dual-fuel offer compares to that of other suppliers.
|Supplier||Best offer||Price per year|
|Bord Gáis Energy||29% Electricity discount
38% Gas discount
|Electric Ireland||8.5% Dual fuel discount
|Energia||40% Electricity discount
39% Gas discount
|Flogas||31% Dual fuel discount||€1,453.58|
|Iberdrola||32.5% Duel fuel discount||€1,442.95|
|Panda Power||28% dual fuel discount
|SSE Airtricity||10% Dual fuel discount
|Find the best offer for your home. Find the best offer for your home.|
All discounts and cashback have been applied to price. Calculations based on average consumption figures for an urban home with a 24-hour meter. Last updated: November 2020
Does SSE Airtricity charge an exit fee?
SSE Airtricity Ireland charges an exit fee of €50 per fuel, which is pretty standard practice. This means that you’d be hit up with a €100 fee if you exit your dual-fuel contract early. If you're planning to switch, you'll need a pretty compelling offer that would more than make up for the financial hit.
This could also be an issue if you opt for a Climote package. Check the fine print carefully, as you won’t be contacted about installing your Climote until after the 14-day cooling-off period. It's also important to not that some houses are not suitable for use with Climote (which SSE Airtricity may not know until they’ve been to your house).
SSE Airtricity Reviews
On customer review site Trustpilot, SSE Airtricity has an average review score of just 1.4 of five stars. With just over 40 customer reviews, 97% of customers gave SSE Airtricity an either "poor" or "bad" rating. Only 2% of customers gave the supplier an "excellent" review score.
With such few customer reviews, it's difficult to apply this data to all of SSE Airtricity's 800,000 Irish customers. It's also important to note that customers are more likely to post a review when they are upset rather than when they are satisfied.
The main complaints raised in the SSE Airtricity reviews regard the supplier's expensive prices. There were also many instances reported of customers having issues with billing and contacting the supplier.
The worst experience I’ve ever had. The prices are way to high! How you can pay so much if you use so little... and the customer service.. nightmare! Avoid it if you can.
SSE Airtricity Top Up
Residential customers cannot opt in to SSE Aitricity Pay As You Go (PAYG) unless it's for a debt repayment agreement or they can provide proof of financial hardship. If you have an SSE Airtricity prepayment meter because of outstanding debt, your repayments will then be made by taking a percentage off the credit you add to the meter when you top up.
How do I top up my SSE Airtricity card?
You can complete your SSE Airtricity top up in the following ways:
- Online — You can top up with a debit card on the SSE Airtricity website. You will need to provide the last 10 digits of your top-up card, your email address, the top-up amount and your card details.
- By phone — The SSE Airtricity top-up phone number is 01 611 0101. You should have your card details to hand when you call. Lines are open Monday to Friday from 8 a.m. to 8 p.m.
- At your local shop — Top up your SSE Airtricity card at any PayPoint or Payzone outlet in Ireland. You can also top up at any Post Office.
You’ll need the relevant meter card or KeyPad Premise Number (this is the number on your card) to buy your top-ups. The minimum SSE Airtricity top up amount is €10, and the maximum top-up amount is €100. Your top-up card can hold up to €250 credit.
How do I top up my keypad?
Once you've added credit to your SSE Airtricity top up card, do the following to add it to the meter:
- Go to the meter and press the asterisk (*) button. You will then see the words Key Code appear on the screen.
- Enter your 20-digit power code. If you enter a wrong digit, press the asterisk button to delete.
- Press the pound (#) button. You should see a message that says Accepted.
If you manage to lose your Power Code before you put it into your meter, you can either go back to where you bought it and they’ll issue you with another receipt, or you can call Customer Services.
SSE Airtricity Emergency Credit
If your credit runs down to €2 and you have a Freedom box, a warning will sound for two minutes and be repeated every 30 minutes (except for between 5pm and 8am) until you press the zero key to turn it off, upon which you’ll receive €10 of emergency credit.
This is double the amount of emergency credit offered by most other providers, and it could come in really handy if, for example, you’ve just come back from holidays and need to do a load of washing and drying. This should give you plenty of time to purchase additional credit.
If your emergency credit does run out, you may still be able to get friendly credit. This will keep your supply from being cut off in the following situations:
- Monday to Thursday between 5 p.m. and 8 a.m.
- At the weekend between Friday 5 p.m. and Monday 8 a.m.
- On holidays until 8 a.m. the following day (Jan. 1st, Mar. 17th, Dec. 24th, Dec. 25th, Dec. 26th, Jan. 31st).
Remember that standing charges will still be deducted even if you’re not using any energy, so ensure to leave enough credit on your meter if you’re going away for a few days in order to avoid an unpleasant situation upon your return.
Try only to use the emergency credit or friendly credit options when necessary. By using these services, you run the risk of running up a significant amount of debt, which will come out of your next SSE Airtricity top up.
Lost your SSE Airtricity top up card?
If it’s your PAYG electricity card, contact Customer Services to get a new card sent out to you. If you're running out of credit and can't wait, you can also request to be given your top up card number, which you can then use to top up your meter.
How do I submit my SSE Airtricity meter reading?
To ensure accurate billing, it's best to submit meter readings once a month. Otherwise, you can expect to receive estimated bills from SSE Airtricity.
You can submit your SSE Airtricity meter reading for electricity via the following ways:
- Online through your SSE Airtricity online account.
- By calling ESB Networks.
- By sending an SMS to ESB Networks on 087 960 9223. Don't forget to include your MPRN number!
To submit your SSE Airtricity meter reading for gas, you have two options:
- Submit it via your SSE Airtricity online account.
- Call Gas Networks Ireland. Have your GPRN number on hand.
How do I pay my SSE Airtricity bill?
There are several ways through which you can pay your SSE Airtricity bills. We list various ways to pay your bill below:
- Online if you have registered for My SSE Airtricity, or through MyBills.
- Through Direct Debit (contact Customer Services to set this up).
- Through standing order, online transfer or phone banking - you’ll need to contact your bank for this, and have SSE Airtricity’s account details to hand and make sure to use your SSE Airtricity account number as the reference or your payments won’t be credited to your SSE Airtricity account.
- At any An Post office or PostPoint, as well as at some Credit Unions. You’ll need to bring your bill with you as the barcode is necessary in order to pay this way.
- By cheque. Write your SSE Airtricity account number on the back of the cheque and make it out to SSE Airtricity, Accounts Receivable, at their Leopardstown address(link).
- By phone, just whip out your credit or debit card and call Customer Services.
How do I contact SSE Airtricity?
The main SSE Airtricity contact phone number is 01 611 0101. This line will put you through to a customer service representative to discuss you query. Representatives are available Monday to Friday from 8 a.m. to 8 p.m.
The SSE Airtricity contact number for the sales department is 1850 81 81 10. This line is also open Monday through Friday from 8 a.m. to 8 p.m.
The following table breaks down the main SSE Airtricity contact phone numbers depending on your type of query.
|Department||Phone number||Opening hours|
|Customer service||01 611 0101||Monday to Friday: 8am-8pm|
|Sales||1850 81 81 10||Monday to Friday: 8am-8pm|
In addition to calling SSE Aitricity, you can also get in touch with the supplier by sending an email to email@example.com.
Other ways to contact SSE Airtricity are via Twitter (SSEIreland), the company's live chat on its website, or by writing a letter addressed to the following mailing address: SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688.
My SSE Airtricity App
SSE Airtricity currently offers an app that can be used with both Android and iOS platforms.
My SSE Airtricity (Android & iOS)
Google Play rating: ⭐½
Apple app store rating: ⭐½
SSE Airtricity’s app offering gives pretty much exactly the same functionality as their online login system, including the ability to top up your electricity PAYG meter, and as such is available for PAYG customer use, which is not a feature all the other Irish energy suppliers’ apps provide.
For more information about SSE Airtricity online accounts, including how to register, log in, and troubleshooting, check out our handy My SSE Airtricity Login guide.
A lot of users have reported difficulty logging in on the Android app, with their username or password not being recognised, despite using the exact same details as their online account, so for an app which was designed to provide the same functionality as the online system, that’s a bit of a fail.
It also doesn’t remember your login details, unlike the online option. The exact same issues have been reported by iOS users.
Customers have had conflicting reports from SSE Airtricity customer service as well, with some saying in 2017 that there was no app, or that it was no longer compatible (in which case it should really be retired), and that they can no longer download pdf format bills with it.
Any customers who were satisfied with the app said it was very easy to use, but the vast majority of positive comments trace back to 2014 when apparently the problems started after an update. As such, it might not be worth taking up valuable space on your phone with this app until it’s fixed and reviews start trending upwards, just use the webpage login instead.
SSE Airtricity Rewards
SSE Airtricity customers can sign up for SSE Rewards, which is a loyalty scheme available for all the energy companies that belong to SSE plc. It offers presale tickets for SSE Arenas, of which the closest for Irish customers is in Belfast, customer lounge areas, prizes, and discounts on Dublin Zoo day passes.
A recent update of the scheme saw the introduction of discounts for services and products, such as hotel breaks, appliances, events, books and clothing.
The latest SSE Rewards include discounts for the following:
- Dublin Zoo
- Hotel Breaks
- Amen Shoes
- Beer Cloud
- Bold Bunny
- Flying Elephant
- Gifts Direct
- Hampers & Co.
- The Irish Fairy Door Company
- LifeStyle Sports
- Polly & Andy
- Spirit Clothing
- Spirit Kids
- Sweet Pal
- The Book Resort
- The GPO Museum
As you can see SSE Airtricity’s discount offering is varied and plentiful, and there should be something for everyone to enjoy.
SSE Airtricity Fuel Mix
SSE Airtricity provides 100% renewable electricity. Its one of only four entirely renewable residential energy providers in Ireland. The other domestic suppliers that provide 100% renewable energy are Panda Power, Energia, Pinergy and Iberdrola.
SSE Airtricity is also Ireland's largest generator of wind power. Its portfolio is made up of 28 onshore wind farms, including Ireland's largest wind far, Galway Wind Park.