SSE Airtricity: 2019 Login, Online, Rates & Contact
SSE Airtricity logo

SSE Airtricity, operating in the Republic of Ireland since 2008, provides 100% green electricity and natural gas to residential and business customers in Ireland.

SSE Airtricity is part of SSE plc who are involved in the UK energy and utility market and before being purchased by SSE plc, was known as Eirtricity. After a 2002 rebrand, the company name was changed to Airtricity.

SSE Airtricity controls a sizeable portion of both the residential electricity and gas markets in Ireland, at 13.6% and 13.1% respectively, putting them in the third position for overall market share, after Bord Gáis Energy and Electric Ireland.

SSE Airtricity provide 100% green energy and was the first Living Wage large corporate business in Ireland. Like Energia, they make substantial contributions to the sustainable and renewable energy infrastructure in Ireland, to the tune of over €2.5 billion since they began operations.


SSE Airtricity login

In order to set up an online account with My SSE Airtricity and be able to log in, you’ll need your account number to start the process. Your account number can be found in your welcome letter, or at the top of any electronic or paper bill.

My SSE Airtricity Login screenshot
source: SSE Airtricity

Much like other energy provider online accounts, My SSE Airtricity allows you to manage and edit your account details, submit meter readings, pay your bills online, and track your energy consumption. Unlike some other providers, you can access all your accounts (gas and electricity) under one login - not your SSE Rewards though.

You can also download your bills in pdf format (handy for your own personal offline records), and find out when your next bill is going to be issued (so no surprises - that is, apart from the amount of electricity you can waste on blow-drying your hair). Through your online login, you also have the option of making part or full payments.

The part payment option could be really handy if you get paid weekly and need to budget. They also have an agreement with MyBills, so if for some reason you can’t access your My SSE Airtricity account, and you want to pay online, you have MyBills as a back-up.

They also have a meter reading reminder service. Customers with companies such as Energia consistently expressed dissatisfaction with not being reminded to submit readings, so this is a well thought out and useful option.

For more information on how to register, log in, and troubleshooting, check out our handy My SSE Airtricity Login guide.


SSE Airtricity rates and tariffs

A calculator and two documents

SSE Airtricity has seven tariffs available for new customers, as well as several offers for existing customers renewing their contracts. Here at Selectra we've taken some of the work out of researching them for you and have outlined the dual fuel and single fuel deals, exit fees and rates.

For customers who tend to keep in line with the average amount of consumption (4200 kWh per year for electricity, 11000 kWh per year for gas), it appears the Welcome bonus offer will net you larger savings.

Note that the welcome credit can only be redeemed after you have paid your first bill (out of your own pocket), and has to be used up within the 12 month period after signing up. There’s a lot of fine print associated with the offer as well, you basically need to go to your online account and apply it yourself (they won’t remind you to, so if you haven’t used it all up before the end of the 12 months, you’ll lose it).

On the other hand, if your household consumes less than average, the Smart Home offer might be more up your street if you were going to get a smart thermostat anyway, as the money you save from your bills with the higher percentage offers will be a smaller amount when compared with the value of the “freebies”.

If your household consumes more than the national average, the moneyback option or the 25% and 20% dual fuel discount options might be more your thing, as you’ll see bigger amounts deducted from your bill every month.

SSE Airtricity dual fuel deals

We can tell you that in theory, against average consumption, these offers all pretty much represent the same savings.

SSE Airtricity Welcome credit dual fuel plan

Contract duration

12 months

Electricity discount

10%

Gas Discount

10%

EAB

€1560.26 (after €270 welcome credit and discounts)

To opt in to the Welcome credit plan, you’ll also need to apply for Direct Debit and email (paperless) billing.

SSE Airtricity Smart home dual fuel offer

Contract duration

12 months

Electricity discount

10%

Gas Discount

10%

EAB

€1830.26

To opt into the Smart home offer plan, you’ll need to apply for Direct Debit and email (paperless) billing. The discounts are the same as the Welcome credit plan but don’t include €270 welcome credit. Instead, you’ll receive a free Amazon Echo, Echo spot, and a Climote heating control.

The Climote retails at €399 on the Irish climote website, the Amazon Echo can be had for between €101 - €189, and the Echo spot costs approximately €129. This means that the Smart home offer could certainly be attractive if you’re in the market for smart home devices and looking to make significant savings.

SSE Airtricity Top discounts dual fuel offer

Contract duration

12 months

Electricity discount

25%

Gas Discount

20%

EAB

€1,625.62

While the Top discounts plan comes with attractive discounts off standard rates, it still doesn’t net as much of a saving overall as the Welcome credit plan, coming in at roughly €65 more expensive a year.

SSE Airtricity electricity deals

The electricity deals mirror the dual fuel deals, with reduced extras, see below for more details. If you have LPG or oil-based heating or are indeed lucky enough to have a heat pump, an electricity-only plan could be a good deal.

However, if you have gas as well and are looking to keep your costs down by splitting the two energy fuels between different suppliers, keep in mind that oftentimes (but not always), it can be cheaper to have a dual-fuel plan with one supplier.

We would suggest whipping out your calculators and comparing the difference before switching suppliers.

SSE Airtricity Welcome credit electricity-only plan

Contract duration

12 months

Electricity discount

10%

EAB

€821.76 (after €200 welcome credit and discounts)

As with the dual-fuel Welcome credit plan, you’ll also need to apply for Direct Debit and email (paperless) billing. The welcome credit is also reduced from €270 to €200.

SSE Airtricity Smart home electricity-only offer

Contract duration

12 months

Electricity discount

10%

EAB

€1021.76

As with the dual fuel Smart home offer, you’ll receive a free Amazon Echo, Echo Spot, and a Climote smart thermostat, a bundle worth much more than the price difference of €200 between this tariff and the Welcome home electricity tariff.

SSE Airtricity Top discounts electricity-only offer

Contract duration

12 months

Electricity discount

23%

EAB

€905.92

A slight dip from the 25% unit rate discount of the dual-fuel plan, 23% is still an attractive discount. However, the Welcome credit electricity-only plan is still cheaper when use is average (4200 kWh per year). It is only when you use a significantly higher amount of electricity that this plan might work out cheaper for you.

SSE Airtricity Gas Deals

Gas deals are considerably less varied, as tends to be the case with the majority of Irish energy suppliers, and SSE Airtricity’s single offering consists of 10% off standard gas unit rates.

SSE Airtricity gas-only plan

Contract duration

12 months

Electricity discount

10%

EAB

€808.50

Existing Customers

A manholding a round blue sign with a thumbs up on it

Existing customers actually have some good options for when the time comes to renew, but be sure to contact SSE Airtricity and ask for them or you’ll be automatically renewed on a standard rate without a discount. Options include:

  • 10% off your standing unit rate if you’re a dual fuel customer.
  • 10% off your standing unit rate if you’re an electricity only customer.
  • For dual fuel customers and electricity only customers, you can get a free Climote and 8% off standing unit rates (24-month contract with a discount for all 24 months).

As you can see, there are no perks for gas-only renewals, so we’d suggest you shop around for the best deal when renewing. Keep in mind that the easiest way to save money is always switching supplier every 12 months.

Exit fee

After the 14-day cooling-off period in which it’s free to cancel, SSE Airtricity charge an exit fee of €50 per utility, which is pretty standard practice, and will mean you’d be hit up with a €100 fee if you exited your dual fuel contract early, so you’d need a pretty compelling offer that would more than make up for the financial hit.

This could also be an issue if you opt for their Climote package. Check the fine print carefully as you won’t be contacted about installing your Climote until after the 14-day cooling-off period, and some houses are also not suitable for use with Climote (which SSE Airtricity may not know until they’ve been to your house).

And that’s on top of the fact that the Climote package is a 24-month fixed-term contract, in which case you’ll pay €100 per utility if you exit during the first year (€200 if you’re a dual fuel customer, half the price of a Climote!), and €50 euro per utility in the second year.

SSE Airtricity cheapest gas and electricity

If you’re in the market for a dual fuel tariff, then among the SSE Airtricity tariffs, the dual-fuel Welcome home offer is the cheapest. We’ve compared it against SSE Airtricity’s standard tariffs below so you can get an idea of the savings involved.

All rates are inclusive of VAT and based on average household consumption (4200kWh per year for electricity and 11000kWh for gas). Storage heating unit rates and storage standing charges are not included in the below table.

The yearly average is shown with the €270 welcome credit applied against the electricity bill.

Electricity Pricing

Tariff

Unit Price

Day Unit Price

Night Unit Price

Standing Charge

PSO

Yearly Average

Cheapest Offer?

Yearly Average with Discount

Urban 24

21.22c

   

€180.78

€47.40

€1119.42

Welcome home €270 credit & 10% discount

€760.38

Rural 24

21.22c

   

€226.96

€47.40

€1165.60

Welcome home €270 credit & 10% discount

€806.56

Urban Night

 

22.65c

11.21c

€232.29

€47.40

€990.75

Welcome home €270 credit & 10% discount

€649.56

Rural Night

 

22.65c

11.21c

€282.88

€47.40

€1041.34

Welcome home €270 credit & 10% discount

€697.15

Last Updated: September 2019

Gas Pricing

Gas

Electric Ireland

Unit Rate

6.54c

Standing Charge

€115.60

Carbon Tax (annually)

€47.34

PAYG Service Charge

 

Yearly Average Bill

€882.34

Best Discount

Welcome home €270 credit & 10% discount

Discounted Yearly Bill

€810.40


SSE Airtricity reviews

SSE Airtricity Ireland has all of its review mixed in with SSE plc (UK) ones on Trustpilot, which makes it difficult to get a handle on. However, from reviews left on Google for SSE Airtricity’s Dublin office, it appears that while some people have had no issues with SSE Airtricity and are happy with their services, their customer service may need some improvement.

There were many instances reported of customers having issues with billing and being unhappy with the response times - or lack of response - when contacting customer services with issues.

On the other end of the scale, customers have been happy with courteous staff when closing their accounts, and the webchat service. SSE Airtricity's rates were also favourably viewed as some of the lowest ones by satisfied reviewers.

SSE Airtricity took the time to respond to each customer’s issue left on Google reviews.


Contact SSE airtricity

SSE Airtricity's sales department can be directly contacted via the contact number below.

blue telephone

SSE Airtricity Sales Contact Number
Please check with your provider if you don't know how much a call will cost.
1850 81 81 10
*Monday to Friday: 8am-8pm

Customer support, or customer service, can be contacted via the phone numbers below, or also by email.

blue telephone

SSE Airtricity Customer Service Contact Number
Please check with your provider if you don't know how much a call will cost.
01 611 0101
*Monday to Friday: 8am-8pm

Send a letter to...

SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688

Send an email to...

customerservice@sseairtricity.com

Social Media

SSE Airtricity LinkedIn  SSE Airtricity Twitter
 
Webchat

SSE Airtricity top-up

A meter with a card being inserted and three piles of coins

Residential customers cannot opt in to Pay As You Go (PAYG) with SSE Airtricity unless they meet certain conditions (proof of financial hardship, debt repayment agreements). If you have a PAYG meter because of outstanding debt, your repayments will then be made by taking a percentage off the credit you add to your meter.

If you’d like to top up, you have the following options for payment, from a minimum of €10 up to €100, and your card can hold up to a maximum of €250:

You’ll need the relevant meter card or KeyPad Premise Number (this is the number on your card) to buy your top-ups. If you’re using your KeyPad Premise Number, double-check it’s correct or you could end up paying for somebody else!

Helpful Hint! We would recommend noting down your KeyPad Premise Number, or taking a photo of it and sending it to any of your online email accounts, so you can access it from anywhere and you can use it to top up if you should misplace your card or forget it. If you don’t do this and lose your card, you can still call customer services and they’ll provide you with it after confirming your identity.

While the option of being able to top up your electricity PAYG meter online is really useful, we’re not especially impressed with only being able to top up your gas at Payzones, and hope that SSE Airtricity will add more options.

If you manage to lose your Power Code before you put it into your meter, there’s no need to go to DEFCON 1, you can either go back to where you bought it and they’ll issue you with another receipt, or call Customer Services for the same.

If your credit runs down to €2 and you have a Freedom box, a warning will sound for two minutes and be repeated every 30 minutes (except for between 5pm and 8am), until you press the zero key to turn it off, upon which you’ll receive €10 of emergency credit.

This is double the amount of emergency credit offered by other providers, and could come in really handy if, for example, you’ve just come back from holidays and need to do a shed load of washing and drying, and should give you plenty of time to purchase additional credit.

If however this also runs out, you’ll get “friendly credit” and your supply won’t be cut off in the following situations, in order to give you more time to arrange for credit:

  • Monday to Thursday between 5 pm and 8 am.
  • At the weekend, between Friday 5 pm and Monday 8am.
  • On holidays, until 8 am the following day (Jan 1st, Mar 17th, Dec 24th, Dec 25th, Dec 26th, Jan 31st).

Remember that standing charges will still be deducted even if you’re not using any energy, so ensure to leave enough credit on your meter if you’re going away for a few days, in order to avoid an unpleasant situation upon your return.

Try not to use the emergency credit or friendly credit options, or if you need to use them, as little as possible, as you could run up a significant amount of debt which will come out of your next top-up.

Electricity PAYG - add credit

A plug sparking on a blue background

Press the asterisk button (*), enter your Power Code (20 digit number), and press the hash button (#) to finish. If you make a mistake while entering your Power Code, then just press the asterisk button to restart the process. That’s it!

If in doubt or you’d like to know more, check out SSE Airtricity’s guide to using their electricity PAYG meter.

Gas PAYG - add credit

A blue flame inside a transparent cube

There is no guide and no individual top-up information available for SSE Airtricity PAYG gas, even upon request (we tried!), apparently whoever installs your PAYG gas meter will give you all the information. Fortunately topping up gas meters tends to be fairly straightforward.

As there is no opt-in to PAYG, customers on PAYG with SSE Airtricity are customers under financial strain or experiencing other difficulties. It would be nice to see them provided with the option of being able to look up instructions.

What to do if you lose your PAYG meter card

If it’s your PAYG electricity card, contact Customer Services to get a new card sent out to you, and if you can’t wait as you’re running out of credit, they can also provide you with your meter card number which you can also use to top up.

If it’s your PAYG gas card, you can pick up another one in any An Post office or at certain Payzone outlets for €1, as both An Post and Payzone are authorised gas card distributors.


My SSE Airtricity App

SSE Airtricity currently offers an app which can be used with both Android and iOS platforms.

My SSE Airtricity (Android & iOS)

Google Play rating: ⭐½
Apple app store rating: ⭐½

SSE Airtricity’s app offering gives pretty much exactly the same functionality as their online login system, including the ability to top up your electricity PAYG meter, and as such is available for PAYG customer use, which is not a feature all the other Irish energy suppliers’ apps provide.

SSE Airtricity App screenshot
source: Google Play

A lot of users have reported difficulty logging in on the Android app, with their username or password not being recognised, despite using the exact same details as their online account, so for an app which was designed to provide the same functionality as the online system, that’s a bit of a fail.

It also doesn’t remember your login details, unlike the online option. The exact same issues have been reported by iOS users.

Customers have had conflicting reports from SSE Airtricity customer service as well, with some saying in 2017 that there was no app, or that it was no longer compatible (in which case it should really be retired), and that they can no longer download pdf format bills with it.

Any customers who were satisfied with the app said it was very easy to use, but the vast majority of positive comments trace back to 2014 when apparently the problems started after an update. As such, it might not be worth taking up valuable space on your phone with this app until it’s fixed and reviews start trending upwards, just use the webpage login instead.


How to pay your SSE Airtricity bills

Bills can be paid:

  • Online if you have registered for My SSE Airtricity, or through MyBills.
  • Through Direct Debit (contact Customer Services to set this up).
  • Through standing order, online transfer or phone banking - you’ll need to contact your bank for this, and have SSE Airtricity’s account details to hand and make sure to use your SSE Airtricity account number as the reference or your payments won’t be credited to your SSE Airtricity account.
  • At any An Post office or PostPoint, as well as at some Credit Unions. You’ll need to bring your bill with you as the barcode is necessary in order to pay this way.
  • By cheque. Write your SSE Airtricity account number on the back of the cheque and make it out to SSE Airtricity, Accounts Receivable, at their Leopardstown address(link).
  • By phone, just whip out your credit or debit card and call Customer Services.

SSE Rewards

SSE Airtricity customers can sign up for SSE Rewards, which is a loyalty scheme available for all the energy companies that belong to SSE plc. It offers presale tickets for SSE Arenas, of which the closest for Irish customers is in Belfast, customer lounge areas, prizes, and discounts on Dublin Zoo day passes.

A recent update of the scheme saw the introduction of discounts for services and products, such as hotel breaks, appliances, events, books and clothing.

As of September 2019 current offers are available for:

  • Dublin Zoo,
  • SSE Reward Hotel Breaks
  • Airfield estate
  • AppliancesDelivered.ie
  • Aquazone
  • Art & Hobby
  • BeautyFeatures.ie
  • DropChef
  • Easons
  • iClothing
  • Irish Rock & Roll Museum
  • Jump Juice
  • Mick’s Garage
  • Q-Park
  • Spirit Clothing
  • The Health Store
  • Viking Splash
  • Wax Museum
  • WineOnline.ie

As you can see SSE Airtricity’s discount offering is varied and plentiful and there should be something for everyone.


SSE Airtricity and Climote

The Climote Smart thermostat is very fast and easy to install, to be honest if you can change a socket you could probably do it yourself. It’s a smart control for your home heating and as such if used optimally, can help you with saving energy, and it certainly looks very snazzy.

Does it’s functionality live up to it’s hefty price tag (€399) when you can get similar devices, such as Netatmo, for over 200 quid less? We’d suggest you have a read of our Home Energy Smart Devices Guide before you make a decision, and consider contracting the SSE Airtricity Smart home offer instead of buying it outright.


SSE Airtricity fuel mix

SSE Airtricity provide 100% renewably sourced fuel, one of only four entirely renewable residential energy providers in Ireland. The other 100% renewable energy providers are Panda Power, Just Energy Ltd, and Energia.

SSE Airtricity heavily invest in wind power on the island of Ireland and have in fact contributed enough clean renewable wind energy to power 1.35 million homes over 2017 and 2018 to date, avoiding over 13.4 million tonnes of carbon emissions.

Updated on

Guide to SSE Airtricity: 2019 Login, Online, Rates & Contact