This complete guide to SSE Airtricity Ireland covers everything you need to know about the country's third largest energy supplier. From contact numbers, submitting meter readings, how to top up, current rates and tariffs, all the way to SSE Airtricity rewards. Read on and get all the details.

SSE Airtricity Ireland Synopsis
Fuel types: Electricity, gas and duel-fuel  100% renewable energy
Electricity sources: Renewables   Offers multiple plans
Customers: 680,000 residential customers  Negative customer reviews

Who is SSE Airtricity Ireland?

SSE Airtricity was founded in 1997 as Eirtricity. It changed its name to Airtricity in 2002. In 2008, the company was sold to the SSE Group, a prominent energy company in the UK, for approximately €1.1 billion. The supplier was rebranded as SSE Airtricity in 2014.

SSE Airtricity controls a sizeable portion of both the residential electricity and gas markets in Ireland, at 13.23% and 12.77% respectively. This puts the supplier in third place for overall market share after Bord Gáis Energy and Electric Ireland.

SSE Airtricity Ireland provides 100% renewable electricity. Like Energia, it makes substantial contributions to the sustainable and renewable energy infrastructure in Ireland, having invested more than €2.5 billion since operations began.

SSE Airtricity Rates and Plans

SSE Airtricity has a range of different tariffs available for new customers. It also provides several offers for existing customers wanting to renew their contracts. To help you find the best deals, we've outlined the various SSE Airtricity offers below in the following order:

  • Electricity rates and offers
  • Gas rates and offers
  • Dual fuel offers
  • Smart meter offers (new!)
  • Offers for existing customers
  • SSE Airtricity Climote offer
  • SSE Airtricity rates compared to other providers
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SSE Airtricity Electricity Rates

What are SSE Airtricity rates per kWh? We've listed the standard unit rates in the following table according to meter type.

Electricity Price per kWh
Meter Type Day Unit Rate Night Unit Rate
24 Hour 24.27c/kWh 24.27c/kWh
Day/Night 25.89c/kWh 12.81c/kWh

Last updated: October 2021

More than just paying for the electricity that you consume, you must also pay fixed costs. These include:

  • Electricity standing charge — This covers the costs of operating and maintaining the electricity network.
  • PSO Levy — This Government mandate supports generating electricity from renewable sources.

We list these fixed electricity costs for SSE Airtricity in the table below.

SSE Airtricity Fixed Electricity Costs
Meter Type Standing Charge PSO Levy Total Fixed Costs
24 Hour Urban €212.36/year €58.56/year €270.92
24 Hour Rural €266.60/year €58.56/year €325.16
Night Saver Urban €272.84/year €58.56/year €331.40
Night Saver Rural €332.26/year €58.56/year €390.82
Urban Smart €212.36/year €58.56/year €270.92
Rural Smart €266.60/year €58.56/year €325.16

Last updated: October 2021

SSE Airtricity offers four electricity-only deals with discounted rates. You will need to pay via direct debit and sign up for online billing in order to take advantage of the cheapest rates.

In the table below, we compare the SSE Airtricity electricity offers.

SSE Airtricity Electricity Offers
Plan Offer EAB
Standard Offer none €1,290.26
Welcome Credit 10% direct debit and paperless billing discount
€200 Cashback
€988.20
eStore Credit 10% direct debit and paperless billing discount
€200 eStore Credit
€1,188.20
Top Discounts 26% direct debit and paperless billing discount €1,025.23
Smart Home Offer 10% direct debit and paperless billing discount
Free Amazon Echo Show 5
Free Climote heating control
€1,188.33

We base calculations on the average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Discounts apply to unit rates only. Last updated: October 2021

Note that you can only redeem the welcome credit after you have paid your first bill (out of your own pocket). It has to be used up within the 12-month period after signing up. SSE Airtricity won’t remind you, so if you haven’t used up all your credit before the end of the 12-month period, you will lose it.

SSE Airtricity Gas Rates

Gas rates don't vary depending on location or meter type. You can find the standard SSE Airtricity gas rates below.

SSE Airtricity Gas Rates
Cost Type Rate
Standard Unit Rate 6.70c/kWh
Standing Charge €133.74
Carbon Tax 0.688c/kWh

SSE Airtricity Gas deals are considerably less varied, which is the case with most Irish energy suppliers. SSE Airtricity’s single gas offering amounts to 10% off standard gas unit rates. We show how this discounted offer compares to the standard gas offer in the following table:

SSE Airtricity Gas Offers
Gas Plan Offer Estimated Annual Bill
Standard Offer none €946.42
Gas Offer 10% direct debit and paperless billing discount €872.72

We based calculations on the average consumption figures. All discounts have been applied. Last updated: October 2021

SSE Airtricity Dual Fuel Offers

SSE Airtricity offers four dual fuel plans for new customers. Against the average consumption figures, these offers approximately represent the same savings. For all these plans, customers must pay via direct debit and sign up for paperless billing.

In the table below, we have compared the SSE Airtricity dual fuel offers against each other, as well as against the estimated annual spend on the standard tariff.

SSE Airtricity Dual Fuel Offers
Plan Offer EAB
Standard Offer none €2,236.68
Welcome Credit 10% off unit rates
€270 Cashback
€1,790.92
eStore Credit 10% off unit rates
€270 eStore Credit
€2,060.92
Top Discounts 28% electricity discount
23% gas discount
€1,780.58
Smart Home Offer 10% off unit rates
Free Amazon Echo Dot & Echo Show 5
Free Climote heating control
€2,060.92

Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: October 2021.

As you can see, the Top Discounts offer is the best for a dual fuel plan, whereas the Welcome Credit offer is the best deal for the average household for electricity only. However, if your household consumes a large amount of energy, you would save more money by taking the Top Discounts offer over the ones with cashback.

To opt in to the Smart home offer plan, you’ll need to apply for Direct Debit and email (paperless) billing. The discounts are the same as the Welcome credit plan, but don’t include €270 welcome credit. Instead, you’ll receive a free Amazon Echo, Echo Show 5, and a Climote heating control.

The Climote retails at €399 on the Irish Climote website. You can have the Amazon Echo Dot for around €55, and the Echo Show 5 costs approximately €109. This means that the Smart home offer could certainly be attractive if you’re in the market for smart home devices and looking to make significant savings with their energy bills.

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SSE Airtricity Rates for Smart Meters

SSE Airtricity launched its smart meter rates in March 2021 when smart meters went live for Irish households. These rates allow customers to take advantage of cheaper electricity during off-peak hours. You must already have a smart meter installed in order to take advantage of these rates.

The following table shows the standard smart meter rates with SSE Airtricity. The total bill will depend on when you consume your electricity.

SSE Airtricity Smart Meter Rates
Period Time Cost
Day 8 a.m. - 5 p.m.
7 p.m. - 11 p.m.
25.33c/kWH
Night 11 p.m. - 8 a.m. 19.22c/kWh
Peak 5 p.m. - 7 p.m. 27.02c/kWH

SSE Airtricity Ireland Offers for Existing Customers

Existing customers actually have some good options for when the time comes to renew, but be sure to contact SSE Airtricity Ireland and ask. Otherwise, you’ll be automatically placed on a standard tariff without a discount. Options for existing customers include:

  • Dual fuel customers: 15% off the standard electricity and gas unit rates.
  • Electricity-only customers: 15% off the electricity standard unit rate.
  • Dual fuel and electricity only customers: 10% off standard unit rates (24 month contract) and a free Climote

There are no perks for gas-only renewals, so we’d suggest you shop around for the best deal when renewing your gas plan. Since new customers almost always get the best deals, the best way to save money is to switch your supplier every 12 months when your contract ends.

SSE Airtricity Climote Offer

 

Several SSE Airtricity Ireland tariffs include the Climote heating control in the plan. It's quick and easy to install the smart thermostat. If you can change a socket, you could probably install it yourself.

But does its functionality live up to its hefty price tag of €399 when you can get similar devices, such as Netatmo, for around 200 quid less? We’d suggest you have a read of our Home Energy Smart Devices Guide before you decide, and consider contracting the SSE Airtricity Smart home offer or look at one of our boiler guides, instead of buying the Climote heating control outright.

How do SSE Airtricity rates compare to other suppliers?

Unfortunately, SSE Airtricity prices are not among the cheapest on the market. In the following table, you can see how the supplier's best dual-fuel offer compares to that of other suppliers.

Cheapest Duel Fuel Offer per Supplier
Supplier Best offer Price per year
Bord Gáis Energy 31% Electricity discount
40% Gas discount
€1,611.48
Electric Ireland 8.5% Dual fuel discount
€265 Cashback
€1,504.08
Energia 36% Electricity discount
35% Gas discount
€35 Cashback
€1,707.73
Flogas 40% Dual fuel discount €1,771.87
Iberdrola 29% Duel fuel discount €150 Cashback €1,653.77
Panda Power 28% dual fuel discount
€125 Cashback
€1,847.72
PrePayPower Standard €2,379.19
SSE Airtricity 28% Electricity discount
23% Gas discount
€1,790.92
Find the best offer for your home. Find the best offer for your home.

*Figures are for illustrative purposes only. All discounts and cashback have been applied to the price. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. Last updated: October 2021

Does SSE Airtricity charge an exit fee?

SSE Airtricity Ireland charges an exit fee of €50 per fuel, which is pretty standard practice. This means that you’d be hit up with a €100 fee if you exit your dual-fuel contract early. If you're planning to switch, you'll need a pretty interesting offer that would more than make up for the financial hit.

This could also be an issue if you opt for a Climote package. Check the fine print carefully, as you won’t be contacted about installing your Climote until after the 14-day cooling-off period. It's also important to note that some houses are not suitable for use with Climote (which SSE Airtricity may not know until they’ve been to your house).

SSE Airtricity Fuel Mix

wind turbine

SSE Airtricity Ireland provides 100% of renewable electricity. It's one of only four entirely renewable residential energy providers in Ireland. The other domestic suppliers that provide 100% renewable energy are Panda Power, Energia, Pinergy, and Iberdrola.

SSE Airtricity is also Ireland's largest generator of wind power. Its portfolio is made up of 28 onshore wind farms, including Ireland's largest wind farm, Galway Wind Park.

SSE Airtricity Reviews

To determine if SSE Airtricity Ireland is any good, we look at the two main customer review websites and see the results.

SSE Airtricity Reviews
Reviewer Rating Details
Trustpilot Poor customer service, long wait times.
Google ⭐⭐ Some positive comments about replying to complaints.

SSE Airtricity Reviews on Trustpilot

On customer review site Trustpilot, SSE Airtricity has an average review score of just 1.3 of five stars. With just over 66 customer reviews, 98% of customers gave SSE Airtricity either a "poor" or "bad" rating. Only 2% of customers gave the supplier an "excellent" review score.

With such few customer reviews, it's difficult to apply this data to all of SSE Airtricity's 800,000 Irish customers. It's also important to note that customers are more likely to post a review when upset rather than satisfied.

The chief complaints raised in the SSE Airtricity reviews regard the supplier's poor customer service. There were also many instances reported of customers having issues with higher than expected prices.

Horrible service. Sent in roundabouts for hours over a single phone call from one service support team member to the next before being hung up on. Happened multiple times. Utterly incompetent.

Trustpilot review

SSE Airtricity Reviews on Google

On Google, customers have marked SSE Airtricity Ireland with an average rating of 1.7 out of five stars. This is from over 120 reviews.

This is a larger sample of opinions compared to the Trustpilot website. The comments align with those left on the Trustpilot website, in that most complaints are regarding poor customer service, long wait times, and surprise charges. According to SSE Airtricity Ireland customers, it appears the provider needs to improve their services.

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SSE Airtricity Top Up

Residential customers cannot opt in to pay SSE Airtricity via Top Up unless it's for a debt repayment agreement or they can provide proof of financial hardship. If you have an SSE Airtricity prepayment meter because of outstanding debt, you will make your repayments by giving a percentage of the credit you add to the meter each time you top up.

How do I top up my SSE Airtricity card?

You can complete your SSE Airtricity top up in the following ways:

  • Online — You can complete an SSE Airtricity top up online by accessing the provider's website and clicking on the 'Pay Now' section of the main menu. You will need to provide the last 10 digits of your top-up card, your email address, the top-up amount, and your bank card details.

  • By phone — The SSE Airtricity phone number to top-up is 0818 81 22 20. You should have your card details to hand in when you call. Lines are open Monday to Friday from 8 a.m. to 8 p.m.

  • At your local shop — Use your SSE Airtricity top-up card at any PayPoint or Payzone outlet in Ireland. You can also top up at any Post Office.

You’ll need the relevant meter card or KeyPad Premise Number (this is the number on your card) to buy your top-ups. The minimum SSE Airtricity top up amount is €10, and the maximum top-up amount is €100. Your top-up card can hold up to €250 credit.

How do I top up my SSE Airtricity keypad?

electricity meter

Once you've added credit to your SSE Airtricity top up card, do the following to add it to the meter:

  1. Go to the meter and press the asterisk (*) button. You will then see the words Key Code appear on the screen.
  2. Enter your 20-digit power code. If you enter a wrong digit, press the asterisk button to delete.
  3. Press the pound (#) button. You should see a message that says Accepted.

If you lose your Power Code before you put it into your meter, you can either go back to where you bought it and they’ll issue you with another receipt, or you can call SSE Airtricity Customer Services.

SSE Airtricity Emergency Credit

If your credit runs down to €2 and you have a Freedom box, a warning will sound for two minutes and repeat every 30 minutes (except between 5pm and 8am) until you press the zero key to turn it off, upon which you’ll receive €10 of emergency credit.

This is double the amount of emergency credit offered by most other providers, and it could come in really handy if, for example, you’ve just come back from holidays and need to do a load of washing and drying. This should give you plenty of time to purchase additional credit.

If your emergency credit runs out, you may still get friendly credit. This will keep your supply from being cut off in the following situations:

  • Monday to Thursday between 5 p.m. and 8 a.m.
  • At the weekend between Friday 5 p.m. and Monday 8 a.m.
  • On holidays until 8 a.m. the following day (Jan. 1st, Mar. 17th, Dec. 24th, Dec. 25th, Dec. 26th, Jan. 31st).

Remember, they will still deduct standing charges even if you’re not using any energy, so ensure to leave enough credit on your meter if you’re going away for a few days in order to avoid an unpleasant situation upon your return.

Try only to use the emergency credit or friendly credit options when necessary. By using these services, you risk running up a significant amount of debt, which will come out of your next SSE Airtricity top up.

Lost your SSE Airtricity top up card?

If it’s your PAYG electricity card, contact SSE Airtricity Customer Services to get a new card sent out to you. If you're running out of credit and can't wait, you can also request to be given your top up card number, which you can then use to top up your meter.

If it’s your PAYG gas card, you can pick up another one in any An Post office or at certain Payzone outlets for €1, as both An Post and Payzone are authorised gas card distributors.

How do I submit my SSE Airtricity meter reading?

To ensure accurate billing, it's best to submit meter readings once a month. Otherwise, you can expect to receive estimated bills from SSE Airtricity. See our complete guide on meter reading if you need help to submit one.

You can submit your SSE Airtricity meter reading for electricity via the following ways:

  • Online - You can submit your SSE Airtricity meter reading through your online account. If you do not have an online account, you will need to register for one first.
  • By phone - Call customer service at 0818 81 22 20. You should have your account number (which you will find on your bill) on hand when you ring to submit the reading.
  • Through ESB Networks - You can also give your SSE Airtricity meter reading by visiting the ESB Networks webpage or calling them at 0800 337 777. The phone number is available 24/7. Don't forget to include your 11-digit MPRN number!

To submit your SSE Airtricity meter reading for gas, you have two options:

  • Submit it via your SSE Airtricity online account.
  • Call Gas Networks Ireland. Have your GPRN number on hand.

Caution If you give your SSE Airtricity meter reading more than once on the same day, it may delay the output of your energy bill.

How do I pay my SSE Airtricity bill?

electricity bill

There are several ways through which you can pay your SSE Airtricity bills. We list various ways to pay your bill below:

  1. Online - You can pay your energy bill by accessing the provider's website and clicking on the 'Pay Now' section of the main menu. You will need to provide your SSE Airtricity account number, your MPRN or GPRN, your email address, the payment amount, and your bank card details.
  2. Direct Debit - You can contact Customer Services to set this up.
  3. Your Bank - Be sure to have your SSE Airtricity account number to give your financial institution so your payments can be credited correctly.
  4. An Post office, PostPoint, or some Credit Unions - Bring your bill with you as the barcode is necessary in order to pay this way.
  5. By cheque - Write your SSE Airtricity account number on the back of the cheque, payable to SSE Airtricity. You can then mail to the attention of SSE Airtricity Accounts Receivable, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688.
  6. By phone - Just whip out your credit or debit card and call Customer Services.

SSE Airtricity Contact Information

The main SSE Airtricity contact number is 0818 81 22 20. This line will put you through to a customer service representative to discuss your query. Representatives are available Monday to Friday from 8 a.m. to 8 p.m.

The SSE Airtricity contact number for the sales department is 1818 81 81 10. This line is open Monday through Friday from 8 a.m. to 6:30 p.m.

The following table breaks down the SSE Airtricity contact number according to your query.

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SSE Airtricity Contact Numbers
Department Phone Number Opening hours
Customer service 0818 81 22 20 Monday to Friday: 8am-8pm
Sales 1818 81 81 10 Monday to Friday: 8am-6:30pm
From Outside Ireland 00 353 1655 6093 Monday to Friday: 8am-8pm

Other SSE Airtricity Contact Details

Besides calling SSE Airtricity, you can also get in touch with the supplier by emailing them at customerservice@sseairtricity.com.

You will want to provide your MPRN or GPRN number in your email. If you do not have these, you can also provide the name on the account along with the full address. Keep in mind, SSE Airtricity Ireland will only reply with the account holder or appointed contacts.

You can also contact SSE Airtricity via Twitter (@sseairhelp), Facebook Messenger, or the company's webchat. They attend to these communication forms Monday through Friday from 8 a.m. to 8 p.m, and Weekends and Bank Holidays from 10 a.m. to 6 p.m.

You can also reach the provider post at the following address:

SSE Airtricity
Red Oak South
South County Business Park
Leopardstown
Dublin 18
D18 W688

Much like writing an email to SSE Airtricity Ireland, you will want to include your MPRN or GPRN number in any written communications you have with them.

My SSE Airtricity App

SSE Airtricity offers an app that both Android and iOS platforms can use.

SSE Airtricity App screenshot
source: Google Play

The SSE Airtricity app pretty much offers the same functionality as the company's online account system, including the ability to complete and SSE Airtricity top up for a PAYG meter. Visit our handy My SSE Airtricity Login guide for more information about the company's online accounts.

The functions on the SSE Airtricity app are:

  • SSE Airtricity App Features
  • View your billing history.
  • Easily submit your SSE Airtricity meter reading to help avoid estimated bills.
  • Top up your PAYG meter and securely save your payment information for future top ups.
  • Securely pay your SSE Airtricity bill through Global Payments.
  • Manage your account. Update your email address and other personal details.

My SSE Airtricity App Reviews

In terms of customer reviews for the app, many users have reported difficulty logging into the app, being unable to see all of their past bills, or the system not keeping their payment details as advertised. These issues being reported by both iOS and Android users.

Google Play rating: ⭐⭐½

Apple app store rating: ⭐⭐⭐

Customers who were satisfied with the app said it was very easy to use

Logged in with existing account no probs at all (v 1.1.2). Was asked to update password to more secure 12 char long password. No issues there either. App layout pretty good and viewed billing history and submitted MR easily. All good!

Stephen Ferguson - Google Play Review

SSE Airtricity Rewards

SSE Airtricity customers can sign up for SSE Rewards, which is a loyalty scheme available to customers and staff. A third-party rewards company called 'WIN' based out of Dublin manages the program in conjunction with SSE Airtricity Ireland.

You do not automatically get registered into the rewards program by switching your energy with the provider; you need to register directly with SSE Airtricity Rewards to access the various discounts and offers.

Here are some samples of discounts and offers available with SSE Airtricity Rewards:

Sample SSE Airtricity Rewards
Category Name Offer
Travel Hotel Breaks Starting from only €85 per night
  Holiday Home Breaks Prices start from only €299 per break
Daycations Dublin Zoo 20% off
  Glengowla Mines - Galway 10% off Guided Mine Tour
  Pirates Cove - Wexford 1/2 price on second round of adventure golf
Green Rewards Reuzi 10% off online products
  Jiminy Eco Toys 10% off online products
Events Bryan Adams Tickets for May 29th concert in Belfast
  Magic Mike Live SSE Arena, Belfast

As you can see, SSE Airtricity’s rewards and discount offers are varied and plentiful. There should be something for everyone to enjoy.

Warning Be sure to register with the SSE Airtricity Ireland Rewards webpage. SSE is a company based out of Scotland and therefore has a separate rewards program for their UK and Northern Ireland customers.

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