This complete guide to SSE Airtricity covers everything you need to know about the country's third-largest energy supplier. From contact numbers, submitting meter readings, how to top up, current rates and tariffs, all the way to SSE Airtricity rewards. Read on and get all the details.
|Fuel types: Electricity, gas, and duel-fuel||100% renewable energy|
|Electricity sources: Renewables||Offers multiple plans|
|Customers: 680,000 residential customers||Negative customer reviews|
Who Is SSE Airtricity?
SSE Airtricity is a residential and commercial energy provider in the Republic of Ireland. Originally founded in 1997 as Eirtricity, it changed its name to Airtricity in 2002.
The provider controls a sizeable portion of both the residential electricity and gas markets in Ireland, at 12.5% and 11% respectively*. This puts the supplier in third place for the overall electricity market share after Electric Ireland and Bord Gáis Energy.
The company provides 100% renewable electricity. Like Energia, it makes substantial contributions to the sustainable and renewable energy infrastructure in Ireland, having invested more than €2.5 billion since operations began.
*Source: Latest CRU Energy and Water Monitoring Report
Who owns SSE Airtricity?
Since 2008, the company has been owned by the SSE Group. The SSE Group is a prominent energy company in the UK, for approximately €1.1 billion. The Irish energy supplier was rebranded as SSE Airtricity in 2014.
What does SSE Airtricity stand for?
The abbreviation SSE stands for 'Scottish and Southern Energy', in reference to the group which now owns this Irish energy provider.
The word Airtricity is derived from 'Eirtricity', the company's original name. Maintaining the phonetic play of the Celtic word for Ireland, 'Eire', and changing to 'Air' in reference to its green energy production from windmills (air).
Is SSE Airtricity Irish?
Although the company operates in Ireland, it is owned by the UK-based SSE Group and therefore, not Irish-owned.
What is SSE Airtricity's fuel mix?
The company provides 100% of renewable electricity. It's one of only nine entirely renewable residential energy providers in Ireland. The other domestic suppliers that provide 100% renewable energy are the following:
|Bright Energy||Community Power||Ecopower|
The provider is also Ireland's largest generator of wind power. Its portfolio is made up of 28 onshore wind farms, including Ireland's largest wind farm, Galway Wind Park.
What Are SSE Airtricity Rates and Offers?
SSE Airtricity has a range of different tariffs available for new customers. It also provides several offers for existing customers wanting to renew their contracts. To help you find the best energy deals, we've outlined the various SSE Airtricity offers below in the following order:
- Electricity rates and offers
- Gas rates and offers
- Dual fuel offers
- Smart meter offers
- Offers for existing customers
- Climote offer
- How do SSE Airtricity rates compare to other providers?
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What are the SSE Airtricity Electricity rates and offers like?
We start by listing SSE Airtricity's standard unit rates per kWh according to meter type in the following table.
|Meter Type||Day Unit Rate||Night Unit Rate|
Last updated: November 2022
More than just paying for the electricity that you consume, you must also pay fixed costs. These include:
- Electricity standing charge
This covers the costs of operating and maintaining the electricity network.
- PSO Levy
This Government mandate supports generating electricity from renewable sources.
We list these fixed electricity costs for the provider in the table below.
|Meter Type||Standing Charge||PSO Levy||Total Fixed Costs|
|24 Hour Urban||€240.97/year||€0.00/year||€240.97|
|24 Hour Rural||€302.48/year||€0.00/year||€302.48|
|Night Saver Urban||€309.56/year||€0.00/year||€309.56|
|Night Saver Rural||€377.01/year||€0.00/year||€377.01|
Last updated: October 2022
SSE Airtricity offers four electricity-only deals with discounted rates. You will need to pay via direct debit and sign up for online billing in order to take advantage of the cheapest rates.
In the table below, we compare these electricity offers to the standard rates.
|Welcome Credit||10% direct debit and paperless billing discount
|eStore Credit||10% direct debit and paperless billing discount
€100 eStore Credit
|Top Discounts||25% direct debit and paperless billing discount||€1,760.87|
|Smart Home Offer||10% direct debit and paperless billing discount
Free Amazon Echo Show 5
Free Climote heating control
We base calculations on the average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Discounts apply to unit rates only. Last updated: October 2022
Note that you can only redeem the welcome credit after you have paid your first bill (out of your own pocket). It has to be used up within the 12-month period after signing up. The company won’t remind you, so if you haven’t used up all your credit before the end of the 12-month period, you will lose it.
What are the SSE Airtricity gas rates and offers?
Gas rates don't vary depending on location or meter type. You can find the standard SSE Airtricity gas rates below.
|Standard Unit Rate||14.37c/kWh|
Last updated: November 2022
SSE Airtricity gas deals are considerably less varied, which is the case with most Irish energy suppliers. The supplier's single gas offering amounts to 10% off the standard gas unit rate. We show how this discounted offer compares to the standard gas offer in the following table:
|Gas Plan||Offer||Estimated Annual Bill|
|Gas Offer||10% direct debit and paperless billing discount||€1,663.16|
We based calculations on the average consumption figures. All discounts have been applied. Last updated: October 2022
Are there any dual fuel offers?
SSE Airtricity offers four dual fuel plans for new customers. For all these plans, customers must pay via direct debit and sign up for paperless billing.
In the table below, we have compared the SSE Airtricity dual fuel offers against the estimated annual spend on the standard tariff. These offers represent approximately the same savings as the average consumption figures.
|Welcome Credit||10% off unit rates
|eStore Credit||10% off unit rates
€150 eStore Credit
|Top Discounts||25% electricity discount
20% gas discount
|Smart Home Offer||10% off unit rates
Free Amazon Echo Dot & Echo Show 5
Free Climote heating control
|Compare the Energy Market||Call 01 903 6528 Ad||Mon - Fri: 9 am - 6 pm|
Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: November 2022.
As you can see, the Top Discounts offer is the best for a dual fuel plan, whereas the Welcome Credit offer is the best deal for the average household for electricity only. However, if your household consumes a large amount of energy, you would save more money by taking the Top Discounts offer over the ones with cashback.
To opt into the Smart home offer plan, you’ll need to apply for Direct Debit and email (paperless) billing. The discounts are the same as the Welcome credit plan but don’t include a €300 welcome credit. Instead, you’ll receive a free Amazon Echo, Echo Show 5, and a Climote heating control.
The Climote retails at €399 on the Irish Climote website. You can have the Amazon Echo Dot for around €55, and the Echo Show 5 costs approximately €109. This means that the Smart home offer could certainly be attractive if you’re in the market for smart home devices and looking to make significant savings on your energy bills.
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What are the SSE Airtricity smart meter offers?
The provider launched its smart meter rates in March 2021 when smart meters went live for Irish households. These rates allow customers to take advantage of cheaper electricity during off-peak hours. You must already have a smart meter installed in order to take advantage of these rates.
The following table shows the company's standard smart meter rates. Keep in mind the total bill will depend on when you consume your electricity.
|Day||8 a.m. - 5 p.m.
7 p.m. - 11 p.m.
|Night||11 p.m. - 8 a.m.||32.67c/kWh|
|Peak||5 p.m. - 7 p.m.||63.63c/kWH|
Last updated: November 2022
Are there offers for existing customers?
Existing customers actually have some good options for when the time comes to renew, but be sure to contact SSE Airtricity and ask. Otherwise, you’ll be automatically placed on a standard tariff without a discount. Options for existing customers include:
- Dual fuel customers: 15% off the standard electricity and gas unit rates.
- Electricity-only customers: 15% off the electricity standard unit rate.
- Free Climote: 10% off standard unit rates and a free Climote
There are no offers for gas-only renewals, so we’d suggest you shop around for the best deal when renewing your gas plan. Since new customers almost always get the best deals, the best way to save money is to switch your supplier every 12 months when your contract ends.
What is the Climote offer?
Several SSE Airtricity tariffs include the Climote heating control in the plan. It's quick and easy to install the smart thermostat. If you can change a socket, you could probably install it yourself.
But does its functionality live up to its hefty price tag of €399 when you can get similar devices, such as Netatmo, for around 200 quid less? We’d suggest you read our Home Energy Smart Devices Guide before you decide, and consider contracting the SSE Airtricity Smart home offer or look at one of our boiler guides, instead of buying the Climote heating control outright.
How do SSE Airtricity rates compare to other suppliers?
SSE Airtricity prices are competitive but not among the cheapest on the market. In the following table, you can see how the supplier's best dual-fuel offer compares to that of other suppliers.
|Supplier||Best offer||Price per year|
|Bord Gáis Energy||10% Electricity discount
10% Gas discount
|Electric Ireland||8.5% Dual fuel discount
|Energia||10% Electricity discount
10% Gas discount
|Flogas||20% Electricity discount
20% Gas discount
|Iberdrola||Has stopped trading||No longer available|
|Panda Power||Has stopped trading||No longer available|
|SSE Airtricity||10% dual fuel discount
|Compare the Energy Market||Call (01) 913 1771 Ad||Mon - Fri: 9 am - 6 pm|
*Figures are for illustrative purposes only. All discounts and cashback have been applied to the price. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. Last updated: November 2022
Does SSE Airtricity charge an exit fee?
SSE Airtricity charges an exit fee of €50 per fuel, which is pretty standard practice. This means that you’d be hit up with a €100 fee if you exit your dual-fuel contract early. If you're planning to switch, you'll need a pretty interesting offer that would more than makeup for the financial hit.
This could also be an issue if you opt for a Climote package. Check the fine print carefully, as you won’t be contacted about installing your Climote until after the 14-day cooling-off period. It's also important to note that some houses are not suitable for use with Climote (which SSE Airtricity may not know until they’ve been to your house).
When was the latest SSE Airtricity price increase?
The global energy crisis has also put pressure on supplier as well as customers as wholesale electricity prices have continued to rise. Due to these pressures, SSE Airtricity was one of the ten electricity suppliers that increased its prices from 1 October 2022. Electricity rates were raised by 45.2% and gas rates by 46.3%.
This is on top of a similar price increase before the summer where SSE Airtricity significantly raised prices on 1 May 2022. Airtricity customers are now paying 24% more on their electricity and 32.3% more for their gas.
Previously, the provider had to increase its prices on three different occasions in 2021. The most recent price increase occurred on December 1, 2021.
At the time, SSE Airtricity Managing Director Klair Neenan blamed surging wholesale energy costs for the price increase.
We made every effort to delay this announcement as long as we could but unfortunately, as we have seen with other suppliers, sustained increases in wholesale energy costs are driving consumer prices upward...
... we know price increases are never welcome news for our customers and we will continue to monitor the situation closely with a commitment to reducing our prices as soon as it is possible to do so.
These wholesale energy prices are going up because of a shortage in production, causing an increased worldwide demand and not enough energy to go around. Essentially, the energy gets distributed to the highest bidder, much like at an auction.
As the wholesale energy prices continue to soar, it would not be surprising to see further increases in the near future.
SSE Airtricity Reviews: Are They Any Good?
To determine if the provider is any good, we look at the two main customer review websites and see the results.
|Trustpilot||⭐||Poor customer service, long wait times.|
|⭐⭐||Some positive comments about replying to complaints.|
What Are the SSE Airtricity Reviews on Trustpilot Like?
On the customer review site Trustpilot, the supplier has an average review score of just 1.2 of five stars. With just over 201 customer reviews, 96% of customers gave the company either a "poor" or "bad" rating. Only 2% of customers gave the supplier an "excellent" review score.
With such few customer reviews, it's difficult to apply this data to all 800,000 Irish customers. It's also important to note that customers are more likely to post a review when upset rather than satisfied.
The chief complaints raised in the comments regard the supplier's poor customer service. There were also many instances reported of customers having issues with higher than expected prices.
Absolutely impossible to get through and though they state you will not loose your place in the queue if you leave a number to call back is totally false!!! So frustrating.
What Are the SSE Airtricity Reviews on Google Like?
On Google, customers have marked the supplier with an average rating of 1.5 out of five stars. This is from over 196 reviews.
This is a larger sample of opinions compared to the Trustpilot website. The comments align with those left on the Trustpilot website, in that most complaints are regarding poor customer service, long wait times, and surprise charges. According to SSE Airtricity customers, it appears the provider needs to improve its services.
Do not use this energy provider. Terrible customer service. Paid the remaining balance on an electricity bill and they have since charged me twice for the same amount. The first was one week after I had made the payment and then again two weeks later. Tried to contact customer service to have this resolved, was on hold for 45 minutes but to no avail and previously tried the callback option but still no call.
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How Can I Pay SSE Airtricity?
There are several ways through which you can pay your SSE Airtricity bill. We list various ways to pay your bill below:
You can pay your energy bill by accessing the provider's website and clicking on the 'Pay Now' section of the main menu. You will need to provide your account number, your MPRN or GPRN, your email address, the payment amount, and your bank card details.
- Direct Debit
You can contact the customer service department to set this up.
- Your Bank
Be sure to have your energy account number to give to your financial institution so your payments can be credited correctly.
- An Post office, PostPoint, or some Credit Unions - Bring your bill with you as the barcode is necessary in order to pay this way.
- By cheque
Write your account number on the back of the cheque, payable to SSE Airtricity. You can then mail it to:
Red Oak South,
South County Business Park,
Leopardstown, Dublin 18,
- By phone - Just whip out your credit or debit card and call Customer Services.
How Do I Submit My SSE Airtricity Meter Reading?
To ensure accurate billing, it's best to submit meter readings once a month. Otherwise, you can expect to receive estimated bills. See our complete guide on meter reading if you need help to submit one.
You can submit your SSE Airtricity meter reading in the following ways:
Through your online account, My SSE Airtricity. If you do not have an online account, you will need to register for one first.
- By phone
Call customer service at 0818 81 22 20. You should have your account number (which you will find on your bill) on hand when you ring to submit the reading.
- Through ESB Networks
You can also give your SSE Airtricity meter reading by contacting ESB Networks at 0800 337 777 or visiting their webpage. The phone number is available 24/7. Don't forget to include your 11-digit MPRN number!
To submit your meter reading for gas, you have two options:
- Submit it via your online account.
- Contact Gas Networks Ireland. You will need to have your GPRN number on hand if you choose this option.
Caution If you give SSE Airtricity your meter reading more than once on the same day, it may delay the output of your energy bill.
How Can I Do an SSE Airtricity Top Up?
Residential customers cannot opt into a top-up plan unless it's for a debt repayment agreement or they can provide proof of financial hardship. If you have an SSE Airtricity prepayment meter because of outstanding debt, you will make your repayments by giving a percentage of the credit you add to the meter each time you top up.
Should you have a top-up meter installed, we look at the most common questions and answers on the matter below.
How do I top up with SSE Airtricity?
You can complete your SSE Airtricity top-up in the following ways:
- Top up Online
You can complete an SSE Airtricity top-up online by accessing the provider's website and clicking on the 'Pay as you go' square. You will need to provide the last 10 digits of your top-up card, your email address, the top-up amount, and your bank card details.
- By Phone
The SSE Airtricity contact number to top up is 0818 81 22 20. You should have your top-up card details to hand in when you call. Lines are open Monday to Friday from 8 a.m. to 8 p.m.
- At Your Local Shop
Use your SSE Airtricity top-up card at your nearest authorised Payzone outlet. You can also top up at any Post Office.
You’ll need the relevant meter card or KeyPad Premise Number (this is the number on your card) to buy your top-ups. The minimum top-up amount is €10, and the maximum top-up amount is €100. Your top-up card can hold up to €250 credit.
How do I top up my keypad meter?
Once you've added credit to your SSE Airtricity top-up card, you will need to do the following to add it to the meter:
- Go to the meter and press the asterisk (*) button on the keypad. You will then see the words Key Code appear on the screen.
- Enter your 20-digit power code. If you enter a wrong digit, press the asterisk button to delete.
- Press the pound (#) button. You should see a message that says Accepted.
If you lose your Power Code before you put it into your meter, you can either go back to where you bought it and they’ll issue you with another receipt, or you can call Customer Services.
What happens if I run out of credit?
Should you ever have difficulties topping up, the company will provide you with some emergency credit. Here is what will transpire when you start to run out of credit.
- You will hear a warning sound from your meter when your credit runs down to €2.
- You can top up your meter and avoid having your electricity being cut.
- If you are unable to top up, press the zero key on your meter. This will turn off the warning sound and provide you with €5 of emergency credit.
- You will have to pay back this emergency credit at your next top-up.
If your emergency credit runs out, you may still get friendly credit. It is important to note that friendly credit is only activated in the following situations:
- Monday to Thursday between 5 p.m. and 8 a.m.
- On the weekend between Friday 5 p.m. and Monday 8 a.m.
- On holidays until 8 a.m. the following day (Jan. 1st, Mar. 17th, Dec. 24th, Dec. 25th, Dec. 26th, Jan. 31st).
Remember, they will still deduct standing charges even if you’re not using any energy, so ensure to leave enough credit on your meter if you’re going away for a few days in order to avoid an unpleasant situation upon your return.
Try only to use the emergency credit or friendly credit options when necessary. By using these services, you risk running up a significant amount of debt, which will come out of your next SSE Airtricity top-up.
Have you lost your top-up card?
If it’s your PAYG electricity card, contact SSE Airtricity Customer Services to get a new card sent out to you. If you're running out of credit and can't wait, you can also request to be given your top-up card number, which you can then use to top up your meter.
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How Do I Contact SSE Airtricity?
The main SSE Airtricity contact number is 0818 81 22 20. This line will put you through to a customer service representative to discuss your query. Representatives are available Monday to Friday from 8 a.m. to 8 p.m.
There are so many ways to contact the company, we had to dedicate an entire SSE Airtricity contact page on the subject. If you do not want to be on hold for an extended period of time, have a look to see how to get through to the right department quickly and discover other contact options which may be of more interest to you.
The following table breaks down the main SSE Airtricity phone number according to your query.
|Department||Phone Number||Opening hours|
|Customer service||0818 81 22 20||Monday to Friday: 8am-8pm|
|Sales||1818 81 81 10||Monday to Friday: 8am-6:30pm|
|From Outside Ireland||00 353 1655 6093||Monday to Friday: 8am-8pm|
Other SSE Airtricity Contact Information
Besides calling the company, you can also get in touch with the supplier by emailing them at [email protected].
You will want to provide your MPRN or GPRN number in your email. If you do not have these, you can also provide the name on the account along with the full address. Keep in mind that the provider will only reply with the account holder or appointed contacts.
You can also contact them via Twitter, Facebook Messenger, or the company's webchat. They attend to these communication forms Monday through Friday from 8 a.m. to 8 p.m, and on Weekends and Bank Holidays from 10 a.m. to 6 p.m.
You can also reach the provider by post at the following address:
SSE Airtricity Ireland
Red Oak South
South County Business Park
Much like writing an email, you will want to include your MPRN or GPRN number in any written communications you have with them.
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SSE Airtricity Ireland FAQs
How do I log in to my SSE Airtricity online account?
There are two ways you can access your online account:
- Via the providers' webpage.
- Via the SSE Airtricity app.
Visit our SSE Airtricity login guide for further details on both options.
How do I cancel my SSE Airtricity account?
The easiest way to cancel your account with SSE Airtricity is to switch providers. Your new energy provider will handle the process of taking over the supply for you. Be sure to compare the market prior to changing providers to ensure you are on the best plan for your home.
Alternatively, you can contact the company and ask to close your account. You will need to provide them with the following details when you call:
- Provide a meter reading from the day you would like to close the account.
- Provide a forwarding address if you are moving out of the property.
- Contact details of the new occupants if you are selling or leaving the property. (not mandatory)
Is SSE Airtricity expensive?
Prices vary all the time and can change according to the type of meter you have for your home as well as where you live. It is therefore important to shop around as prices do vary greatly between energy providers. Have a look at our cheapest energy supplier page to see what are the current best offers on the market.
What are SSE Airtricity Rewards?
Existing customers can sign up for SSE Airtricity Rewards, which is a loyalty scheme available to customers and staff. A third-party rewards company called 'WIN' based out of Dublin manages the program in conjunction with SSE Airtricity Ireland.
You do not automatically get registered into the rewards program by switching your energy with the provider; you need to register directly with SSE Airtricity Rewards to access the various discounts and offers.
Here are some samples of discounts and offers available with their rewards program:
|Travel||Hotel Breaks||Starting from only €85 per night|
|Holiday Home Breaks||Prices start from only €299 per break|
|Daycations||Dublin Zoo||20% off|
|Glengowla Mines - Galway||10% off Guided Mine Tour|
|Pirates Cove - Wexford||1/2 price on the second round of adventure golf|
|Green Rewards||Reuzi||10% off online products|
|Jiminy Eco Toys||10% off online products|
|Events||Bryan Adams||Tickets for May 29th concert in Belfast|
|Magic Mike Live||SSE Arena, Belfast|
As you can see, the rewards and discount offers are varied and plentiful. There should be something for everyone to enjoy.
Warning Be sure to register with the SSE Airtricity Rewards webpage for the Republic of Ireland. SSE is a company based out of Scotland and therefore has a separate rewards program for their UK and Northern Ireland customers.
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