The SSE Airtricity contact number is 0818 81 22 20 available from 8am to 8pm Monday to Friday. In our complete guide to SSE Airtricity covers everything you need to know about the country's third-largest energy supplier. From contact numbers, submitting meter readings, how to top up, current rates and tariffs!

SSE Airtricity price cuts from 1st February 2024 SSE Airtricity announced it will be cutting their electricity prices by up to 12.8% and gas prices by 11.5% after their most recent cuts in November 2023. The cuts will be effective from 1st February 2024.

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How Do I Contact SSE Airtricity?

The main SSE Airtricity contact number is 0818 81 22 20. This line will put you through to a customer service representative to discuss your query. Representatives are available Monday to Friday from 8 am to 8pm. If you have a business account, you can see how to contact SSE Artricity Business instead.

SSE Airtricity Contact Numbers

Department

Phone Number

Opening hours

Customer service

0818 81 22 20

Monday to Friday: 8am-8pm

Sales

1818 81 81 10

Monday to Friday: 8am-6:30pm

From Outside Ireland

+353 1655 6093

Monday to Friday: 8am-8pm

Check Out Our SSE Airtricity Contact Guide!

How Else Can I Contact SSE Airtricity?

Landline Phone

Besides calling the company, you can also get in touch with the supplier by emailing them at [email protected].

You can also contact them via X, Facebook Messenger, or the company's webchat. They attend to these communication forms Monday through Friday from 8am to 8pm, and on Weekends and Bank Holidays from 10am to 6pm.

You can also reach the provider by post at the following address:

SSE Airtricity Ireland
Red Oak South
South County Business Park
Leopardstown
Dublin 18
D18 W688

What Are SSE Airtricity Rates and Offers?

SSE Aitricity's electricity only rates are currently €1,484.73 a year! SSE Airtricity has a range of different tariffs available for new customers. It also provides several offers for existing customers wanting to renew their contracts. To help you find the best energy deals for your meter type, we've outlined the various SSE Airtricity offers below:

🛠️ Electricity Only Tariffs

20% Discount
EAB from
€1,484
73 /year
12 months fixed

Urban Meter

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Urban 24hr

  • Unit Rate: 29.61c /kWh
  • Standing Charge: €240.98
  • EAB: €1,484.73

Urban Nightsaver

  • Day Rate: 30.25c /kWh
  • Night Rate: 18.77c /kWh
  • Standing Charge: €309.57
  • EAB: €1,338.89

Urban Smart Meter

  • Peak Rate: 39.06c /kWh
  • Day Rate: 30.92c /kWh
  • Night Rate: 20.05c /kWh
  • Standing Charge: €240.98
  • EAB: €1,562.30
Electricity Only
Exit Fee: €50
20% Discount
EAB from
€1,546
24 /year
12 months fixed

Rural Meter

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Rural 24hr

  • Unit Rate: 29.61c /kWh
  • Standing Charge: €302.49
  • EAB: €1,546.24

Rural Nightsaver

  • Day Rate: 30.25c /kWh
  • Night Rate: 18.77c /kWh
  • Standing Charge: €377.00
  • EAB: €1,406.32

Rural Smart Meter

  • Peak Rate: 39.06c /kWh
  • Day Rate: 30.92c /kWh
  • Night Rate: 20.05c /kWh
  • Standing Charge: €302.49
  • EAB: €1,623.81
Electricity Only
Exit Fee: €50

Last updated: February 2024
EAB calculated based on average electricity usage (4,2000 kWh) with VAT and PSO Levy included.

💡 Smart Meter Tariffs

20% Discount Smart
EAB from
€1,562
30 /year
Variable

Standard Smart Tariff

View More View Less garanties

Urban Smart Meter

  • Peak Rate: 39.06c /kWh
  • Day Rate: 30.92c /kWh
  • Night Rate: 20.05c /kWh
  • Standing Charge: €240.98
  • EAB: €1,562.30

Rural Smart Meter

  • Peak Rate: 39.06c /kWh
  • Day Rate: 30.92c /kWh
  • Night Rate: 20.05c /kWh
  • Standing Charge: €302.49
  • EAB: €1,623.81
Electricity Only
Exit Fee: €50

Last updated: February 2024
EAB calculated based on average electricity usage (4,200 kWh) with VAT and PSO Levy included.

🔥 Gas Only Tariffs

10% Discount
EAB from
€1,493
02 /year
12 months fixed

Gas Tariff

View More View Less garanties
  • Unit Rate: 11.23c /kWh
  • Standing Charge: €152.29
  • EAB: €1,493.02
Gas Only
Exit Fee: €50

Last updated: February 2024
EAB calculated based on average gas usage (11,000 kWh) with VAT and Carbon Tax included.

✌️ Dual Fuel Tariffs

20% Discount
EAB from
€2,840
46 /year
12 months fixed

Urban Meter

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Urban 24hr

  • Electricity Unit Rate: 29.61c /kWh
  • Gas Unit Rate: 9.98c /kWh
  • Standing Charge: €393.27
  • EAB: €2,840.46

Urban Nightsaver

  • Day Rate: 30.25c /kWh
  • Night Rate: 18.77c /kWh
  • Gas Unit Rate: 9.98c /kWh
  • Standing Charge: €461.87
  • EAB: €2,694.62

Urban Smart Meter

  • Peak Rate: 39.06c /kWh
  • Day Rate: 30.92c /kWh
  • Night Rate: 20.05c /kWh
  • Gas Unit Rate: 9.98c /kWh
  • Standing Charge: €393.27
  • EAB: €2,918.03
Dual Fuel
Exit Fee: €100
20% Discount
EAB from
€2,901
97 /year
12 months fixed

Rural Meter

View More View Less garanties

Rural 24hr

  • Electricity Unit Rate: 29.61c /kWh
  • Gas Unit Rate: 9.98c /kWh
  • Standing Charge: €454.78
  • EAB: €2,901.97

Rural Nightsaver

  • Day Rate: 30.25c /kWh
  • Night Rate: 18.77c /kWh
  • Gas Unit Rate: 9.98c /kWh
  • Standing Charge: €529.29
  • EAB: €2,762.05

Rural Smart Meter

  • Peak Rate: 39.06c /kWh
  • Day Rate: 30.92c /kWh
  • Night Rate: 20.05c /kWh
  • Gas Unit Rate: 9.98c /kWh
  • Standing Charge: €454.78
  • EAB: €2,979.54
Dual Fuel
Exit Fee: €100

Last updated: February 2024
EAB calculated based on average electricity usage (4,200 kWh) + average gas usage (11,000 kWh) with VAT, PSO Levy included and Carbon Tax included.

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SSE Airtricity Reviews: Are They Any Good?

To determine if the SSE Airtricity reviews are any good, we look at the two main customer review websites and see the results.

SSE Airtricity Ireland Reviews

Reviewer

Rating

Details

Trustpilot

Poor customer service, long wait times.

Google

⭐⭐

Some positive comments about replying to complaints.

What Are the SSE Airtricity Reviews on Trustpilot Like?

On the customer review site Trustpilot, the supplier has an average review score of just 1.3 of five stars. With just over 330 reviews, 96% of customers gave the company either a "poor" or "bad" rating. Only 3% of customers gave the supplier an "excellent" review score.

The chief complaints raised in the comments regard the supplier's poor customer service. There were also many instances reported of customers having issues with higher than expected prices.

Clearly Airtricity signs up too many customers and then as always have too few Customer Care agents to deal with queries abd complaints. I was waiting for 2 weeks for a call back on two different occasions. Impossible to get through by phone. Extremely poor service - a bit like Eir a few years ago. Avoid until they improve and pay and train staff properly.

Mary Bertelsen on Trustpilot, 06/02/2024

Check Out Our SSE Aitricity Reviews Guide!

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How Can I Pay SSE Airtricity?

electricity bill

There are several ways through which you can pay your SSE Airtricity bill. We list various ways to pay your bill below:

  1. Online
    You can pay your energy bill by accessing the provider's website and clicking on the 'Pay Now' section of the main menu. You will need to provide your account number, your MPRN or GPRN, your email address, the payment amount, and your bank card details.
  2. Direct Debit
    You can contact the customer service department to set this up.
  3. Your Bank
    Be sure to have your energy account number to give to your financial institution so your payments can be credited correctly.
  4. An Post office, PostPoint, or some Credit Unions - Bring your bill with you as the barcode is necessary in order to pay this way.
  5. By cheque
    Write your account number on the back of the cheque, payable to SSE Airtricity. You can then mail it to:
    SSE Airtricity
    Accounts Receivable,
    Red Oak South,
    South County Business Park,
    Leopardstown, Dublin 18,
    D18 W688.
  6. By phone - Just whip out your credit or debit card and call Customer Services.

How Do I Submit My SSE Airtricity Meter Reading?

To ensure accurate billing, it's best to submit meter readings once a month. Otherwise, you can expect to receive estimated bills. See our complete guide on meter reading if you need help to submit one.

You can submit your SSE Airtricity meter reading in the following ways:

  • Online
    Through your online account, My SSE Airtricity. If you do not have an online account, you will need to register for one first.
  • By phone
    Call customer service at 0818 81 22 20. You should have your account number (which you will find on your bill) on hand when you ring to submit the reading.
  • Through ESB Networks
    You can also give your SSE Airtricity meter reading by contacting ESB Networks at 0800 337 777 or visiting their webpage. The phone number is available 24/7. Don't forget to include your 11-digit MPRN number!

To submit your meter reading for gas, you have two options:

  1. Submit it via your online account.
  2. Contact Gas Networks Ireland. You will need to have your GPRN number on hand if you choose this option.

Caution If you give SSE Airtricity your meter reading more than once on the same day, it may delay the output of your energy bill.

How Can I Do an SSE Airtricity Top Up?

Residential customers cannot opt into a top-up plan unless it's for a debt repayment agreement or they can provide proof of financial hardship. If you have an SSE Airtricity prepayment meter because of outstanding debt, you will make your repayments by giving a percentage of the credit you add to the meter each time you top up.

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SSE Airtricity FAQ

Who Is SSE Airtricity?

SSE Airtricity is a residential and commercial energy provider in the Republic of Ireland. Originally founded in 1997 as Eirtricity, it changed its name to Airtricity in 2002.

The provider controls a sizable portion of both the residential electricity and gas markets in Ireland, at 12.5% and 11% respectively. This puts the supplier in third place for the overall electricity market share after Electric Ireland and Bord Gáis Energy.

The company provides 100% renewable electricity. Like Energia, it makes substantial contributions to the sustainable and renewable energy infrastructure in Ireland, having invested more than €2.5 billion since operations began.

Who Owns SSE Airtricity?

Since 2008, the company has been owned by the SSE Group. The SSE Group is a prominent energy company in the UK, for approximately €1.1 billion. The Irish energy supplier was rebranded as SSE Airtricity in 2014. Although the company operates in Ireland, it is owned by the UK-based SSE Group and therefore, not Irish-owned.

How do I log in to my SSE Airtricity online account?

There are two ways you can access your online account:

  • Via the providers' webpage.
  • Via the SSE Airtricity app.

Visit our SSE Airtricity login guide for further details on both options.

How do I cancel my SSE Airtricity account?

The easiest way to cancel your account with SSE Airtricity is to switch providers. Your new energy provider will handle the process of taking over the supply for you. Be sure to compare the market prior to changing providers to ensure you are on the best plan for your home
Alternatively, you can contact the company and ask to close your account. You will need to provide them with the following details when you call:

  1. Provide a meter reading from the day you would like to close the account.
  2. Provide a forwarding address if you are moving out of the property.
  3. Contact details of the new occupants if you are selling or leaving the property. (not mandatory)

Is SSE Airtricity expensive?

Prices vary all the time and can change according to the type of meter you have for your home as well as where you live. It is therefore important to shop around as prices do vary greatly between energy providers. Have a look at our cheapest energy supplier page to see what are the current best offers on the market.

What Is SSE Airtricity's Fuel Mix?

wind turbine

The company provides 100% of renewable electricity. It's one of only nine entirely renewable residential energy providers in Ireland. The other domestic suppliers that provide 100% renewable energy are the following:

The provider is also Ireland's largest generator of wind power. Its portfolio is made up of 28 onshore wind farms, including Ireland's largest wind farm, Galway Wind Park.

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

Read more about SSE Airtricity