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SSE Airtricity: Compare Renewable Energy Prices

SSE Airtricity launched in the Republic of Ireland in 2008. As one of the country's largest energy suppliers, it provides 100% green electricity and natural gas to both residential and business customers.


SSE Airtricity is part of SSE plc who are involved in the UK energy and utility market and before being purchased by SSE plc, was known as Eirtricity. After a 2002 rebrand, the company name was changed to Airtricity.

SSE Airtricity controls a sizeable portion of both the residential electricity and gas markets in Ireland, at 13.6% and 13.1% respectively, putting them in the third position for overall market share, after Bord Gáis Energy and Electric Ireland.

SSE Airtricity Ireland provides 100% green energy and was the first Living Wage large corporate business in Ireland. Like Energia, they make substantial contributions to the sustainable and renewable energy infrastructure in Ireland, to the tune of over €2.5 billion since they began operations.

SSE Airtricity Rates and Tariffs

SSE Airtricity has a range of different tariffs available for new customers, as well as several offers for existing customers renewing their contracts. Here at Selectra, we've taken some of the work out of researching them for you to find the cheapest deals and have outlined the dual fuel and single fuel deals below.

For customers who tend to keep in line with the average amount of consumption (4200 kWh per year for electricity, 11000 kWh per year for gas), it appears the Welcome bonus offer will net you larger savings.

Note that the welcome credit can only be redeemed after you have paid your first bill (out of your own pocket), and has to be used up within the 12 month period after signing up. There’s a lot of fine print associated with the offer as well, you basically need to go to your online account and apply it yourself (they won’t remind you to, so if you haven’t used it all up before the end of the 12 months, you’ll lose it).

On the other hand, if your household consumes less than average, the Smart Home offer might be more up your street if you were going to get a smart thermostat anyway, as the money you save from your bills with the higher percentage offers will be a smaller amount when compared with the value of the “freebies”.

If your household consumes more than the national average, the Top Discounts offers might be more your thing, as you’ll see bigger amounts deducted from your bill every month.

Looking for the best tariff on the market?Look no further! Our energy advisers can help you find the best offer on the market. Call 1800 816 036 or get a free callback now.

SSE Airtricity dual fuel deals

SSE Airtricity offers three dual fuel plans for new customers. Against average consumption figures, these offers all pretty much represent the same savings. For all plans, customers must pay via direct debit and sign up for paperless billing.

In the table below, we have compared the SSE Airtricity dual fuel offers against each other, as well as against the estimated annual spend on the standard tariff. For the average urban household that consumes 4,200 kWh of electricity and 11,000 kWh of gas per year, the estimated annual bill (EAB) on the standard tariff would be €1,948.65.

SSE Aitricity Dual Fuel Offers
Plan Offer EAB Savings compared to Standard Tariff
Welcome Credit 10% off unit rates
€270 Cashback
€1,527.88 €420.77
Top Discounts 28% electricity discount
23% gas discount
€1,559.12 €389.53
Smart Home Offer 10% off unit rates
Free Amazone Echo & Echo Show 5
Free Climote heating control
€1,797.88 €150.77

Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: October 2020

As you can see, the Welcome Credit offer is the best deal for the average household. However, if your household consumes a large amount of energy, you would save more money by taking the bigger discounts over the cashback.

To opt into the Smart home offer plan, you’ll need to apply for Direct Debit and email (paperless) billing. The discounts are the same as the Welcome credit plan but don’t include €270 welcome credit. Instead, you’ll receive a free Amazon Echo, Echo Show 5, and a Climote heating control.

The Climote retails at €393 on the Irish Climote website, the Amazon Echo can be had for around €50, and the Echo Show 5 costs approximately €80. This means that the Smart home offer could certainly be attractive if you’re in the market for smart home devices and looking to make significant savings.

SSE Airtricity Electricity Deals

The electricity deals mirror the dual fuel deals, but the extras are reduced. As with the dual fuel offers, you will need to pay via direct debit and sign up for online billing in order to take advantage of these rates. If you have LPG or oil-based heating or are indeed lucky enough to have a heat pump, an electricity-only plan could be a good deal.

However, if you have gas as well and are looking to keep your costs down by splitting the two energy fuels between different suppliers, keep in mind that oftentimes (but not always), it can be cheaper to have a dual-fuel plan with one supplier.

In the table below, we compare the SSE Airtricity offers for electricity against the standard rates. The standard tariff would cost the average urband household €1,137.30 per year.

SSE Aitricity Electricity Offers
Plan Offer EAB Savings compared to Standard Tariff
Welcome Credit 10% off unit rate
€200 Cashback
€850.36 €286.87
Top Discounts 26% off unit rate €911.71 €225.59
Smart Home Offer 10% off unit rate
Free Amazone Echo & Echo Dot
Free Climote heating control
€1,050.43 €86.87

Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: October 2020

In the table below, you can see how SSE Airtricity deals compare to electricity offers with other Irish suppliers.

Cheapest Electricity Offer per Supplier
Supplier Best offer Price per year
Energia 41% Discount
€30 Cashback
€785.23
Electric Ireland 5.5% Discount
€265 Cashback
€787.09
Bright Energy Standard €794.69
BE Energy 28% Discount €808.63
Bord Gáis Energy 32% Discount €832.11
Iberdrola 18% Discount
€130 Cashback
€840.44
Panda Power 28%
€100 Cashback
€849.94
SSE Airtricity 10% Discount
€200 Cashback
€850.36
Flogas 31% Discount €859.58
Glowpower 26% Discount €863.12
Community Power Standard €1,032.65
Pinergy €100 Cashback €1,147.21
Prepay Power Standard €1,261.03
Calculations based on average consumption figures for an urban home with a 24-hour meter. All discounts and cashback have been applied. Last updated: October 2020

Here at Selectra, our trained advisors can find you the best electricity plan for your home. Call 1800 816 036 now or request a callback to get a free comparison.

SSE Airtricity Gas Deals

Gas deals are considerably less varied, which tends to be the case with the majority of Irish energy suppliers. SSE Airtricity’s single gas offering consists of 10% off standard gas unit rates. The average household (which consumes 11,000 kWh of gas per year) would spend €811.35 on the standard gas tariff. We show how this compares to the discounted gas offer in the following table.

Gas discount

10%

EAB

€747.45

Savings compared to Standard Tariff

€63.90

Calculations based on average consumption figures for gas. All discounts have been applied. Last updated: October 2020

Existing Customers

Existing customers actually have some good options for when the time comes to renew, but be sure to contact SSE Airtricity Ireland and ask. Otherwise, you’ll be automatically renewed on a standard rate tariff without a discount. Options for existing customers include:

  • Dual fuel customers: 15% off the standard unit rate.
  • Electricity-only customers: 15% off the standard unit rate.
  • Dual fuel and electricity only customers: 10% off standard unit rates (24 month contract) and a free Climote

There are no perks for gas-only renewals, so we’d suggest you shop around for the best deal when renewing. Since new customers almost always get the best deals, the best way to save money is to switch your supplier every 12 months when your contract ends.

Climote offer

 

The Climote heating control is included in several SSE Airtricity Ireland tariffs. It's quick and easy to install the smart thermostat. If you can change a socket, you could probably install it yourself.

But does its functionality live up to its hefty price tag of €393 when you can get similar devices, such as Netatmo, for around 200 quid less? We’d suggest you have a read of our Home Energy Smart Devices Guide before you make a decision, and consider contracting the SSE Airtricity Smart home offer or boiler plan, instead of buying it outright.

Exit fee

After the 14-day cooling-off period in which it’s free to cancel, SSE Airtricity Ireland charge an exit fee of €50 per utility, which is pretty standard practice. This means that you’d be hit up with a €100 fee if you exit your dual fuel contract early. If you're planning to switch, you'll need a pretty compelling offer that would more than make up for the financial hit.

This could also be an issue if you opt for a Climote package. Check the fine print carefully, as you won’t be contacted about installing your Climote until after the 14-day cooling-off period. It's also important to not that some houses are not suitable for use with Climote (which SSE Airtricity may not know until they’ve been to your house).

SSE Airtricity reviews

SSE Airtricity Ireland has all of its reviews mixed in with SSE plc (UK) reviews on Trustpilot, which makes it difficult to get a handle on. However, from reviews left on Google for SSE Airtricity’s Dublin office, it appears that while some people have had no issues with SSE Airtricity and are happy with their services, the customer service deparment may need some improvement.

There were many instances reported of customers having issues with billing and being unhappy with the response times — or lack of response — when contacting customer services with issues.

On the other end of the scale, customers have been happy with courteous staff when closing their accounts, and the webchat service. SSE Airtricity's rates were also favourably viewed as some of the lowest ones by satisfied reviewers.

SSE Airtricity took the time to respond to each customer’s issue left on Google reviews.

Don't sign up before checking our supplier review.Switching to the wrong supplier could cost you hundreds of pounds a year. Talk to one of our energy advisers to get the best deal in your area. Call 1800 816 036 or get a free callback now.

SSE Airtricity Top Up

electricity meter

Residential customers cannot opt in to SSE Aitricity Pay As You Go (PAYG) unless it's for a debt repayment agreement or they can provide proof of financial hardship. If you have an SSE Airtricity prepayment meter because of outstanding debt, your repayments will then be made by taking a percentage off the credit you add to the meter when you top up.

How do I top up my SSE Airtricity card?

You can complete your SSE Airtricity top up in the following ways:

  • Top up online via the SSE Airtricity website (direct debit only).
  • Top up at any Payzone outlet in the Republic of Ireland.
  • Top up by phoning the customer service department.

You’ll need the relevant meter card or KeyPad Premise Number (this is the number on your card) to buy your top-ups. The minimum SSE Airtricity top up amount is €10, and the maximum amount is €100. Your top up card can hold up to €250.

How do I top up my keypad?

Once you've added credit to your SSE Airtricity top up card, do the following to add it to the meter:

  1. Go to the meter and press the asterisk (*) button. You will then see the words Key Code appear on the screen.
  2. Enter your 20-digit power code. If you enter a wrong digit, press the asterisk button to delete.
  3. Press the pound (#) button. You should see a message that says Accepted.

If you manage to lose your Power Code before you put it into your meter, you can either go back to where you bought it and they’ll issue you with another receipt, or you can call Customer Services.

SSE Airtricity emergency credit

If your credit runs down to €2 and you have a Freedom box, a warning will sound for two minutes and be repeated every 30 minutes (except for between 5pm and 8am) until you press the zero key to turn it off, upon which you’ll receive €10 of emergency credit.

This is double the amount of emergency credit offered by most other providers, and it could come in really handy if, for example, you’ve just come back from holidays and need to do a load of washing and drying. This should give you plenty of time to purchase additional credit.

If your emergency credit does run out, you may still be able to get friendly credit. This will keep your supply from being cut off in the following situations:

  • Monday to Thursday between 5 pm and 8 am.
  • At the weekend between Friday 5 pm and Monday 8am.
  • On holidays until 8 a.m. the following day (Jan. 1st, Mar. 17th, Dec. 24th, Dec. 25th, Dec. 26th, Jan. 31st).

Remember that standing charges will still be deducted even if you’re not using any energy, so ensure to leave enough credit on your meter if you’re going away for a few days in order to avoid an unpleasant situation upon your return.

Try only to use the emergency credit or friendly credit options when necessary. By using these services, you run the risk of running up a significant amount of debt, which will come out of your next SSE Airtricity top up.

Lost your SSE Airtricity top up card?

If it’s your PAYG electricity card, contact Customer Services to get a new card sent out to you. If you're running out of credit and can't wait, you can also request to be given your top up card number, which you can then use to top up your meter.

If it’s your PAYG gas card, you can pick up another one in any An Post office or at certain Payzone outlets for €1, as both An Post and Payzone are authorised gas card distributors.

How do I submit my SSE Airtricity meter reading?

To ensure accurate billing, it's best to submit meter readings once a month. Otherwise, you can expect to receive estimated bills from SSE Airtricity.

You can submit your SSE Airtricity meter reading for electricity via the following ways:

  • Online through your SSE Airtricity online account.
  • By calling ESB Networks.
  • BY sending and SMS to ESB Networks on 087 960 9223. (Don't forget to include your MPRN number!)

To submit your SSE Airtricity meter reading for gas, you have two options:

  • Submit it via your SSE Airtricity online account.
  • Call Gas Networks Ireland. Have your GPRN number on hand.

How do I pay my SSE Airtricity bill?

electricity bill

There are several ways through which you can pay your SSE Airtricity bills. We list various ways to pay your bill below:

  • Online if you have registered for My SSE Airtricity, or through MyBills.
  • Through Direct Debit (contact Customer Services to set this up).
  • Through standing order, online transfer or phone banking - you’ll need to contact your bank for this, and have SSE Airtricity’s account details to hand and make sure to use your SSE Airtricity account number as the reference or your payments won’t be credited to your SSE Airtricity account.
  • At any An Post office or PostPoint, as well as at some Credit Unions. You’ll need to bring your bill with you as the barcode is necessary in order to pay this way.
  • By cheque. Write your SSE Airtricity account number on the back of the cheque and make it out to SSE Airtricity, Accounts Receivable, at their Leopardstown address(link).
  • By phone, just whip out your credit or debit card and call Customer Services.

How do I contact SSE Airtricity?

The following table breaks down the main SSE Airtricity contact phone numbers.

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 1800 816 036 or get a free callback now.

SSE Airtricity Contact Numbers
Department Phone number Opening hours
Customer service 01 611 0101 Monday to Friday: 8am-8pm
Sales 1850 81 81 10 Monday to Friday: 8am-8pm

The SSE Airtricity contact number for customer support, or customer service, is 01 611 0101. You can also get in touch with the supplier by sending an email to customerservice@sseairtricity.com.

Other ways to contact SSE Airtricity are via Twitter (SSEIreland), the company's live chat on its website, or by writing a letter addressed to the following mailing address: SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688.

The SSE Airtricity contact number for the sales department is 1850 81 81 10. Representatives are available Monday through Friday from 8 a.m. to 8 p.m.

My SSE Airtricity App

SSE Airtricity currently offers an app which can be used with both Android and iOS platforms.

My SSE Airtricity (Android & iOS)

Google Play rating: ⭐½
Apple app store rating: ⭐½

SSE Airtricity’s app offering gives pretty much exactly the same functionality as their online login system, including the ability to top up your electricity PAYG meter, and as such is available for PAYG customer use, which is not a feature all the other Irish energy suppliers’ apps provide.

For more information about SSE Airtricity online accounts, including how to register, log in, and troubleshooting, check out our handy My SSE Airtricity Login guide.

SSE Airtricity App screenshot
source: Google Play

A lot of users have reported difficulty logging in on the Android app, with their username or password not being recognised, despite using the exact same details as their online account, so for an app which was designed to provide the same functionality as the online system, that’s a bit of a fail.

It also doesn’t remember your login details, unlike the online option. The exact same issues have been reported by iOS users.

Customers have had conflicting reports from SSE Airtricity customer service as well, with some saying in 2017 that there was no app, or that it was no longer compatible (in which case it should really be retired), and that they can no longer download pdf format bills with it.

Any customers who were satisfied with the app said it was very easy to use, but the vast majority of positive comments trace back to 2014 when apparently the problems started after an update. As such, it might not be worth taking up valuable space on your phone with this app until it’s fixed and reviews start trending upwards, just use the webpage login instead.

SSE Rewards

SSE Airtricity customers can sign up for SSE Rewards, which is a loyalty scheme available for all the energy companies that belong to SSE plc. It offers presale tickets for SSE Arenas, of which the closest for Irish customers is in Belfast, customer lounge areas, prizes, and discounts on Dublin Zoo day passes.

A recent update of the scheme saw the introduction of discounts for services and products, such as hotel breaks, appliances, events, books and clothing.

As of September 2019 current offers are available for:

  • Dublin Zoo,
  • SSE Reward Hotel Breaks
  • Airfield estate
  • AppliancesDelivered.ie
  • Aquazone
  • Art & Hobby
  • BeautyFeatures.ie
  • DropChef
  • Easons
  • iClothing
  • Irish Rock & Roll Museum
  • Jump Juice
  • Mick’s Garage
  • Q-Park
  • Spirit Clothing
  • The Health Store
  • Viking Splash
  • Wax Museum
  • WineOnline.ie

As you can see SSE Airtricity’s discount offering is varied and plentiful and there should be something for everyone.

Fuel Mix

SSE Airtricity provide 100% renewably sourced fuel, one of only four entirely renewable residential energy providers in Ireland. The other domestic suppliers that provide 100% renewable energy are Panda Power, Energia, Pinergy and Iberdrola.

SSE Airtricity heavily invest in wind power on the island of Ireland and have in fact contributed enough clean renewable wind energy to power 1.35 million homes over 2017 and 2018 to date, avoiding over 13.4 million tonnes of carbon emissions.

Read more about SSE Airtricity