As of November 2024, SSE Airtricity are offering an estimated annual bill from €1,271.62 on their urban 24hr, fixed price plan. You can contact SSE Airtricity on 0818 812 220. Our guide to SSE Airtricity covers everything you need to know about the country's third-largest energy supplier. From contact numbers, submitting meter readings, how to top up, to current rates and tariffs.
Our Selectra Score for SSE Airtricity is a C!
This rating is based on the providers competative prices, poor customer reviews and range of price plans including electricity, gas, smart plans and dual fuel.
What Are SSE Airtricity Rates and Offers?
SSE Airtricity has a range of different tariffs available for new customers, including:
- Fixed and Variable rate electricity plans
- Smart electricity
- Gas
- Dual fuel
To help you find the best energy deals for your meter type, we've outlined the various SSE Airtricity offers below:
🛠️ Electricity Only Tariffs
Urban Meter
Urban 24hr
- Unit Rate: 26.65c /kWh
- Standing Charge: €240.98
- EAB: €1,402.46
Urban Nightsaver
- Day Rate: 27.22c /kWh
- Night Rate: 16.89c /kWh
- Standing Charge: €309.57
- EAB: €1,278.22
Urban Smart Meter
- Peak Rate: 35.15c /kWh
- Day Rate: 27.83c /kWh
- Night Rate: 18.04c /kWh
- Standing Charge: €240.98
- EAB: €1,472.31
Rural Meter
Rural 24hr
- Unit Rate: 26.65c /kWh
- Standing Charge: €302.49
- EAB: €1,463.96
Rural Nightsaver
- Day Rate: 27.22c /kWh
- Night Rate: 16.89c /kWh
- Standing Charge: €377.00
- EAB: €1,345.65
Rural Smart Meter
- Peak Rate: 35.15c /kWh
- Day Rate: 27.83c /kWh
- Night Rate: 18.04c /kWh
- Standing Charge: €302.49
- EAB: €1,533.82
Urban Meter
Urban 24hr
- Unit Rate: 23.53c /kWh
- Standing Charge: €240.98
- EAB: €1,271.62
Urban Nightsaver
- Day Rate: 24.05c /kWh
- Night Rate: 14.91c /kWh
- Standing Charge: €309.57
- EAB: €1,169.91
Urban Smart Meter
- Peak Rate: 31.04c /kWh
- Day Rate: 24.57c /kWh
- Night Rate: 15.94c /kWh
- Standing Charge: €240.98
- EAB: €1,333.24
Rural Meter
Rural 24hr
- Unit Rate: 25.53c /kWh
- Standing Charge: €302.49
- EAB: €1,333.12
Rural Nightsaver
- Day Rate: 24.05c /kWh
- Night Rate: 14.91c /kWh
- Standing Charge: €377.00
- EAB: €1,237.34
Rural Smart Meter
- Peak Rate: 31.04c /kWh
- Day Rate: 24.57c /kWh
- Night Rate: 15.94c /kWh
- Standing Charge: €302.49
- EAB: €1,394.74
Last updated: November 2024
EAB calculated based on average electricity usage (4.2000 kWh) with VAT and PSO Levy included.
💡 Smart Meter Tariffs
Standard Smart Tariff
Urban Smart Meter
- Peak Rate: 35.15c /kWh
- Day Rate: 27.83c /kWh
- Night Rate: 18.04c /kWh
- Standing Charge: €240.98
- EAB: €1,472.31
Rural Smart Meter
- Peak Rate: 35.15c /kWh
- Day Rate: 27.83c /kWh
- Night Rate: 18.04c /kWh
- Standing Charge: €302.49
- EAB: €1,533.82
Last updated: November 2024
EAB calculated based on average electricity usage (4.2000 kWh) with VAT and PSO Levy included.
🔥 Gas Only Tariffs
Gas Tariff
- Unit Rate: 8.24c /kWh
- Standing Charge: €152.29
- EAB: €1,180.17
Last updated: November 2024
EAB calculated based on average electricity usage (4.2000 kWh) with VAT and PSO Levy included.
✌️ Dual Fuel Tariffs
Urban Meter
Urban 24hr
- Electricity Unit Rate: 26.65c /kWh
- Gas Unit Rate: 8.24c /kWh
- Standing Charge: €393.27
- EAB: €2,582.29
Urban Nightsaver
- Day Rate: 27.22c /kWh
- Night Rate: 16.89c /kWh
- Gas Unit Rate: 8.24c /kWh
- Standing Charge: €461.87
- EAB: €2,458.06
Urban Smart Meter
- Peak Rate: 35.15c /kWh
- Day Rate: 27.83c /kWh
- Night Rate: 18.04c /kWh
- Gas Unit Rate: 8.24c /kWh
- Standing Charge: €393.27
- EAB: €2,652.16
Rural Meter
Rural 24hr
- Electricity Unit Rate: 26.65c /kWh
- Gas Unit Rate: 8.24c /kWh
- Standing Charge: €454.78
- EAB: €2,643.80
Rural Nightsaver
- Day Rate: 27.22c /kWh
- Night Rate: 16.89c /kWh
- Gas Unit Rate: 8.24c /kWh
- Standing Charge: €529.29
- EAB: €2,525.49
Rural Smart Meter
- Peak Rate: 35.15c /kWh
- Day Rate: 27.83c /kWh
- Night Rate: 18.04c /kWh
- Gas Unit Rate: 8.24c /kWh
- Standing Charge: €454.78
- EAB: €2,713.66
Last updated: November 2024
EAB calculated based on average electricity usage (4,200 kWh) + average gas usage (11,000 kWh) with VAT, PSO Levy included and Carbon Tax included.
Prices vary all the time and can change if you choose a standard plan or smart meter plan you have for your home as well as where you live.
It is therefore important to shop around, as prices do vary greatly between energy providers. Have a look at our cheapest energy supplier page to see what are the current best offers on the market.
What Is The Difference Between a Fixed and Variable Tariff?
Fixed rate plans lock in the price per unit that you pay when you sign up and won't fluctuate with changes to wholesale prices in the market. Variable price plans can change depending on whether the supplier changes their unit rate. This can mean cheaper electricity, but it can also mean price increases should the market price rise.
What Are The Contact Details For SSE Airtricity?
Below you will find the main contact details for SSE Airtricity including phone, email and by post.
If you have a business account, you can see how to contact SSE Airtricity Business instead.
For more information about contacting specific SSE Airtricity departments and services, read our dedicated contact page for the provider:
| Contact | Phone Number / Address | Opening Hours |
|---|---|---|
| Customer Service Number | 0818 81 22 20 | Monday to Friday: 8am-6.30pm |
| [email protected] | N/A | |
| Postal Address | SSE Airtricity Ireland Red Oak South South County Business Park Leopardstown Dublin 18 D18 W688 | N/A |
You can also contact SSE Airtricity via Facebook, Instagram or on X.
SSE Airtricity Reviews: Are They Any Good?
With an average rating of 1.4 from 682 total reviews across various review websites, it's clear to see that customers have had many issues with SSE Airtricty.
Complaints were made about the following:
- Poor customer service.
- Pricing transparency.
- Long waiting times to talk to customer service agents.
- Difficulty with refunds.
- Poor communication.
- Persistent errors with account handling.
Of the few positive reviews, satisfied customers pointed to the following:
- Helpful customer service agents.
- Competitive pricing.
Below you will find an overview table for the SSE Airtricty reviews from Trustpilot and Google:
| Review Website | Average Rating | Main Complaint |
|---|---|---|
| Trustpilot | 1.3 out of 5 (397 reviews) | Frustrating experiences with customer service and issues with billing. |
| 1.2 out of 5 (285 reviews) | Overcharging on accounts and poor customer service. |
The chief complaints raised in the comments regard the supplier's poor customer service. There were also many instances reported of customers having issues with higher than expected prices.
The response timelines have been incredibly disappointing—if you can even call it a response at all. I was looking into this company for business, where they could have potentially earned at least EUR 800k annually. However, we ultimately chose a different supplier. The customer service has been terrible!
Farida on Trustpilot, October 2024
On Google, the reviews are much the same as Trustpilot with several customers leaving comments about the poor customer service they received, along with issues surrounding payment and pricing.
The service and staff in this company are so incompetent and confident in their incompetence that they can only have been trained this way. I can't sign up to another provider because Airtricity's slow cancellation policy is delaying it. No heating or hot water in our home now. Avoid this company like the plague.
How Do I Pay My SSE Airtricity Bill?
There are several ways through which you can pay your SSE Airtricity bill. We list various ways to pay your bill below:
- Online
You can pay your energy bill by accessing the provider's website and clicking on the 'Pay Now' section of the main menu. You will need to provide your account number, your MPRN or GPRN, your email address, the payment amount, and your bank card details. - Direct Debit
You can contact the customer service department to set this up. - Your Bank
Be sure to have your energy account number to give to your financial institution, so your payments can be credited correctly. - An Post office, PostPoint, or some Credit Unions - Bring your bill with you as the barcode is necessary in order to pay this way.
By cheque
Write your account number on the back of the cheque, payable to SSE Airtricity. You can then mail it to:SSE Airtricity
Accounts Receivable,
Red Oak South,
South County Business Park,
Leopardstown, Dublin 18,
D18 W688.- By phone - Make sure to have your credit or debit card at hand and call Customer Services.
How Do I Submit My SSE Airtricity Meter Reading?
To ensure accurate billing, it's best to submit meter readings once a month. Otherwise, you can expect to receive estimated bills. See our complete guide on meter reading if you need help to submit one.
You can submit your SSE Airtricity meter reading in the following ways:
- Online
Through your online account, My SSE Airtricity. If you do not have an online account, you will need to register for one first. - By phone
Call customer service at 0818 81 22 20. You should have your account number (which you will find on your bill) on hand when you ring to submit the reading.
To submit your meter reading for gas, you have two options:
- Submit it via your online account.
- Contact Gas Networks Ireland. You will need to have your GPRN number on hand if you choose this option.
How Can I Top Up My SSE Airtricity Account?
Residential customers cannot opt into a top-up plan unless it's for a debt repayment agreement, or they can provide proof of financial hardship.
If you have an SSE Airtricity prepayment meter because of outstanding debt, you will make your repayments by giving a percentage of the credit you add to the meter each time you top up.
SSE Airtricity FAQ
Who Are SSE Airtricity?
SSE Airtricity is a residential and commercial energy provider in the Republic of Ireland. Originally founded in 1997 as Eirtricity, it changed its name to Airtricity in 2002.
The provider controls a sizable portion of both the residential electricity and gas markets in Ireland, at 12.5% and 11% respectively. This puts the supplier in third place for the overall electricity market share, after Electric Ireland and Bord Gáis Energy.
The company provides 100% renewable electricity. Like Energia, it makes substantial contributions to the sustainable and renewable energy infrastructure in Ireland, having invested more than €2.5 billion since operations began.
Who Owns SSE Airtricity?
Since 2008, the company has been owned by the SSE Group. The SSE Group is a prominent energy company in the UK, for approximately €1.1 billion. The Irish energy supplier was rebranded as SSE Airtricity in 2014. Although the company operates in Ireland, it is owned by the UK-based SSE Group and, therefore, not Irish-owned.
How Do I Log In to My SSE Airtricity Online Account?
There are two ways you can access your online account:
- Via the providers' webpage.
- Via the SSE Airtricity app.
Visit our SSE Airtricity login guide for further details on both options.
How Do I Cancel My SSE Airtricity Account?
The easiest way to cancel your account with SSE Airtricity is to switch providers. Your new energy provider will handle the process of taking over the supply for you. Be sure to compare the market prior to changing providers to ensure you are on the best plan for your home.
Alternatively, you can contact the company and ask to close your account. You will need to provide them with the following details when you call:
- Provide a meter reading from the day you would like to close the account.
- Provide a forwarding address if you are moving out of the property.
- Contact details of the new occupants if you are selling or leaving the property. (not mandatory)
What Is SSE Airtricity's Fuel Mix?
The company provides 100% of renewable electricity. It's one of only nine entirely renewable residential energy providers in Ireland. The other domestic suppliers that provide 100% renewable energy are the following
The provider is also Ireland's largest generator of wind power. Its portfolio is made up of 28 onshore wind farms, including Ireland's largest wind farm, Galway Wind Park.
Read more about SSE Airtricity
SSE Airtricity: Contact Numbers and Customer Service 2024
How Do I Find My SSE Airtricity Login?