Flogas: Contact, Online Login, Rates, & Reviews

Flogas, originally known as Flogas Limited, began operations in Ireland in 1978, and in the UK in 1984, and currently operate in both Ireland and the UK, supplying Liquefied Petroleum Gas (LPG), and natural gas across a wide range of sectors including the residential sector. They are Ireland’s second-biggest LPG distributor.


As of year-end 2017 Flogas was estimated to hold 5.6%of the residential gas market. However, by 2018 year-end there was no data available from the CRU’s market reports on Flogas’ market share, indicating its share may have dipped.


Does Flogas offer electricity to its residential customers?

From mid-2018 Flogas began expanding into the commercial electricity market, and so it looked like a residential electricity offering could be on the cards in the future. 

This was confirmed in November of 2019 when Flogas acquired Just Energy’s customers, a move that looks to be completed by 2019 year-end.

Just Energy is exiting the Irish market to concentrate on its other international branches, while Flogas will begin branching out into the residential electricity market, beginning with customers who were previously with Just Energy for their electricity needs.

As of November 2019, there are no electricity rates and tariffs published for Flogas online, but new electricity tariff offerings are expected by early 2020 at the latest and here at Selectra we will keep you up to date by adding information as it comes in.

Read on to find out what Flogas can do for you and your household in the meantime.


Why choose Flogas Natural Gas?

Blue gas flame in a transparent cube

If you switch to Flogas Natural Gas for your natural gas (12-month contract), you can get a discount of up to 25% off the standard natural gas unit rate and a free family pass to the cinema. In addition, you’ll pay the lower annual standing charge of just €48.40.

The family cinema pass can be claimed after the 14-day cooling-off period and is conditional on signing up for Direct Debit payment.

If you don’t opt into Direct Debit, you can still get a 12-month contract with a 7% discount off the standard unit rate. However, you will not get any discount off the standing charge and will have to pay the full yearly fee of €110.73.

Flogas also provides an interesting option where if you switch to them for gas and sign up for direct debit, you won't receive any discount, but also won't need to sign-up for a fixed contract. This could be a useful option if you’re unsure how long you’ll be at a property or know you’ll be going abroad for a while, or you just don’t want to risk paying an exit fee.

You can switch online or by calling them.

Flogas PAYG

Flogas Natural Gas also offer a PAYG option, for customers who’d like more control of their consumption. If you’d like to talk about signing up for it, contact their Customer Services team or if you’ve already decided, switch online.

The majority of Irish energy suppliers do not offer opt-in Pay As You Go services and reserve prepaid energy for customers experiencing financial difficulties or having trouble paying their bills. In fact, Flogas and Prepaypower are the only Irish energy customers to offer PAYG gas to new customers.

Credit can be purchased at any Payzone outlet for a minimum of €10, and the maximum amount of credit the gas card can hold is €250. New customers will also receive €25 credit for switching to a 12 month PAYG contract. 

There is also a €110.69 installation fee for a PAYG meter unless you’re switching as part of a repayment scheme or can show proof of financial hardship.

If you run out of credit, there is a €5 emergency credit option available. If you’ve chosen to get a PAYG meter installed as part of a debt repayment scheme, 22% of your top-ups will go towards paying it off.


Flogas Rates & Tariffs

When considering switching to Flogas for your natural gas needs, keep in mind that there is also the option of contracting a PAYG tariff. For customers who wish to order LPG from Flogas, we suggest you take a look at our Flogas LPG page. 

Below we provide details on current Flogas rates and tariffs for natural gas and PAYG. Note that discount percentages are only applied to the gas unit rate, not the entire bill.

Flogas natural gas compare tariffs

Breakdown

New customer with DD

New customer no DD

PAYG

Unit Rate

5.3396c

6.5592c

7.1194c

Standing Charge

€48.40

€110.73

€112.34

Carbon Tax kWh

0.42c

0.42c

0.42c

Best Discount

25% off

7% off

N/A

Discounted Yearly Bill

€682.35

€878.43

€941.68

Last Updated: November 2019

Flogas exit fees

Exit fees from 12-month contracts are €50, which is a fairly standard fee in the Irish energy supplier market. If you cancel switching to Flogas within 14 days of beginning the switch, you do not have to pay an exit fee.


Flogas online login

Flogas’ online offering is quite different to other energy providers’ in that you navigate to either your LPG account information or your natural gas account information, and you are taken to a page where you have several different options (such as pay a bill, submit a reading, order a gas refill etc.). 

You then have to enter quite a bit of personal information in order to continue with the process you have selected.

Online Account Options

Below you can a list of the different account options for your natural gas account with Flogas.

Screenshot of Flogas online payment page
My Account Natural Gas

Moving in
Moving out
Pay your bill
Natural Gas contacts
Submit meter readings

There is no app currently available for Irish Flogas customers (there is a “gas finder” app available for UK customers only), and while we think it’s great that they have provided their customer with online options for common tasks, the current system is a little messy and time-wasting. We’d really like to see them group all these options under a unique login, such as the one available to Flogas UK customers.


Flogas payment

A card being slotted into a card payment machine

Flogas Natural Gas provides many ways for their customers to pay. As we mentioned above, you can pay online, however other options available include:

Direct debit bill pay or payment plan (budget plan) options, where either the full amount of your bill is taken out of your account 14 days after the bill is issued, or a payment based on yearly average use divided by 12 (months) is taken out on the last working day of each month - this helps spread the payment of larger winter bills.

Post Office - you can pay your bill at any post office with the paypoint sign using a Flogas Natural Gas Easy Pay card or your bill. If you don’t have an Easy Pay card you can order one from customer accounts team.

By cheque, bankers draft or postal order sent to their address and made out to Flogas Natural Gas. You’ll also need to include your account number, name and address.

Internet or telephone banking, depending on the options your bank has provided you with.

If you’re experiencing any cash-flow issues and finding it difficult to pay your bills, get in contact with the customer accounts team as soon as you can and they’ll sort you out with a repayment schedule, in order to avoid disconnection.


Flogas reviews

Unlike with most other energy providers, the vast majority of Flogas' customers are satisfied. There were just a few issues reported, which all pertained to minor issues with LPG deliveries.

Customers reported being greatly satisfied with Flogas' customer service, mentioning in particular how responsive and helpful they found agents.


Flogas fuel Mix

Flogas' fuel mix figures for 2017 year-end show that their usage of coal for fuel generation is significantly higher than the all-island average of 9.8%, as is their peat usage at 12.3% when compared with the average figure of 4.9%. Coal is not a renewable or clean energy source and so we'd like to see that figure trending downwards over the years to come. Peat is classified as a slow renewable and doesn't present the same issues as coal.

It's heartening to see Flogas' 23.3% renewable energy fuel source, although at first glance this figure may seem low when compared to the island-average of 44.5%. However, the all-island average for renewables does tend to be skewed by the presence of 100% renewable energy providers.


Flogas jobs

If you are interested in working with Flogas, positions to be filled are advertised directly on the Flogas website. Positions on offer can vary from RGI installers to sales coordinators, billing administrators or customer service agents.

The majority of positions on offer are located in Drogheda, where Flogas’ head office is based.

Flogas is also a DCC business and as such, graduates can also find work with the company through the DCC graduate programme. DCC plc is a FTSE 100 company specialising in international sales, marketing and support services.


Flogas contact

Flogas have a wide range of telephone contact numbers available to the general public, as well as options for contacting them via email or in writing.

Flogas Contact Numbers
Department Telephone Number
General Enquiries 1850 306 800
Network Enquiries 1850 200 964
Customer Accounts Team 041 987 4000
Natural Gas & Electricity 041 987 4874 1850 306 800
Fax 041 983 4652

Social Media

Flogas Facebook  Flogas Twitter  Flogas LinkedIn

Send a letter to...

Flogas Ireland, Knockbrack House, Matthew’s Lane, Donore Road, Lagavooren, Drogheda, Co. Louth, A92 T803.

Send an email to...

info@flogas.ie
 

Read more about Flogas