Flogas: 2019 Contact, Online Login, Rates, & Reviews

Flogas, originally known as Flogas Limited, began operations in Ireland in 1978, and in the UK in 1984, and currently operate in both Ireland and the UK, supplying Liquefied Petroleum Gas (LPG), and natural gas across a wide range of sectors including the residential sector. They are Ireland’s second biggest LPG distributor.

As of year-end 2017 Flogas was estimated to hold 5.6%of the residential gas market. As of mid-2018 they had also began expansion into the commercial electricity market, and so it looks like a residential electricity offering could be on the cards in the future.

Online Login

Flogas’ online offering is quite different to other energy providers’ in that you navigate to either your LPG account information or your natural gas account information, and you are taken to a page where you have several different options (such as pay a bill, submit a reading, order a gas refill etc.). You then have to enter quite a bit of personal information in order to continue with the process you have selected.

Online Account Options

Below you can a list of the different account options for your natural gas account with Flogas.

There is no app currently available for Irish Flogas customers (there is a “gas finder” app available for UK customers only), and while we think it’s great that they have provided their customer with online options for common tasks, the current system is a little messy and time-wasting. We’d really like to see them group all these options under a unique login, such as the one available to Flogas UK customers.

Payment

Flogas Natural Gas provides many ways for their customers to pay. As we mentioned above, you can pay online, however other options available include:

Direct debit bill pay or payment plan (budget plan) options, where either the full amount of your bill is taken out of your account 14 days after the bill is issued, or a payment based on yearly average use divided by 12 (months) is taken out on the last working day of each month - this helps spread the payment of larger winter bills.

Post Office - you can pay your bill at any post office with the paypoint sign using a Flogas Natural Gas Easy Pay card or your bill. If you don’t have an Easy Pay card you can order one from customer accounts team.

By cheque, bankers draft or postal order sent to their address and made out to Flogas Natural Gas. You’ll also need to include your account number, name and address.

Internet or telephone banking, depending on the options your bank has provided you with.

If you’re experiencing any cash-flow issues and finding it difficult to pay your bills, get in contact with the customer accounts team as soon as you can and they’ll sort you out with a repayment schedule, in order to avoid disconnection.

Rates & Tariffs

When considering switching to Flogas for your natural gas needs, keep in mind that there is also the option of contracting a PAYG tariff.

Natural Gas

If you switch to Flogas Natural Gas for your natural gas (12 month contract), you can get a discount of up to 22% off the standard gas unit rate and a free family pass to the cinema, which you can claim after the 14-day cooling off period (only available if you opt for Direct Debit).

If you don’t opt in to Direct Debit, you can still get a 12 month contract with a 7% discount off the standard unit rate. Exit fees from 12 month contracts are €50, which is a fairly standard fee in the Irish energy supplier market.

They also provide an interesting option where if you switch and sign up for direct debit, you won't receive any discount, but also won't need to sign-up for a fixed contract - a useful option if you’re unsure how long you’ll be at a property or know you’ll be going abroad for a while, or you just don’t want to risk paying an exit fee.

You can switch online or by calling them.

PAYG

Flogas Natural Gas also offer a PAYG option, for customers who’d like more control of their consumption. If you’d like to talk about signing up for it, contact their Customer Services team.

Credit can be purchased at any Payzone outlet for a minimum of €10, and the maximum amount of credit the gas card can hold is €250. New customers will also receive €25 credit for switching to a 12 month PAYG contract. There is also a €110.69 installation fee for a PAYG meter, unless you’re switching as part of a repayment scheme or can show proof of financial hardship.

If you run out of credit, there is a €5 emergency credit option available. If you’ve chosen to get a PAYG meter installed as part of a debt repayment scheme, 22% of your top ups will go towards paying it off.

Last Updated: September 2018

Reviews

Unlike with most other energy providers, the vast majority of Flogas' customers are satisfied. There were just a few issues reported, which all pertained to minor issues with LPG deliveries.

Customers reported being greatly satisfied with Flogas' customer service, mentioning in particular how responsive and helpful they found agents.

Fuel Mix

Flogas' fuel mix figures for 2017 year-end show that their usage of coal for fuel generation is significantly higher than the all-island average of 9.8%, as is their peat usage at 12.3% when compared with the average figure of 4.9%. Coal is not a renewable or clean energy source and so we'd like to see that figure trending downwards over the years to come. Peat is classfied as a slow renewable and doesn't present the same issues as coal.

It's heartening to see Flogas' 23.3% renewable energy fuel source, although at first glance this figure may seem low when compared to the island-average of 44.5%. However, the all-island average for renewables does tend to be skewed by the presence of 100% renewable energy providers.

Contact

Flogas have a wide range of telephone contact numbers available to the general public, as well as options for contacting them via email or in writing.

Send a letter to...

Flogas Ireland, Knockbrack House, Matthew’s Lane, Donore Road, Lagavooren, Drogheda, Co. Louth, A92 T803.

Send an email to...

info@flogas.ie

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