Since 2019, Flogas Ireland provides gas and electricity to homes across Ireland. It even offers a prepayment gas plan for customers that want to have more control over their energy expenses. Compare Flogas electricity rates, gas rates, and discover everything this supplier has to offer with our thorough provider review.
|Fuel types: Electricity, gas and dual fuel||Offers PAYG option|
|Customers: 35,000 total||Very low renewable energy sources|
|Electricity sources:Coal, gas & renewables||Poor customer service|
Who is Flogas?
Flogas launched in Ireland in 1978. In addition to supplying gas and electricity to homes across the country, it is also Ireland's second-largest provider of Liquefied Petroleum Gas (LPG).
In addition to its standard rates, the supplier offers a discounted electricity plan, two discounted gas plans, and one discounted dual-fuel plan. Flogas also has a Pay As You Go (PAYG) gas plan available that comes with €25 credit for new customers.
For customers who wish to order LPG from Flogas Ireland, we suggest you take a look at our Flogas LPG page.
When did Flogas start offering electricity?
From mid-2018, Flogas Ireland began taking steps to expand into the commercial electricity market. In November of 2019, Flogas acquired Just Energy’s customers, a move that was completed by the end of the year.
Originally only supplying electricity to former Just Energy customers, Flogas now offers electricity-only, gas-only, and dual-fuel plans to new customers as well. In fact, customers were able to switch as early as January 2020.
Why switch providers? You should always seek to compare and change electricity and gas suppliers every 12 months to take advantage of discounts for new customers. Doing so can save you €300 to €400 a year!
Flogas Ireland offers two electricity plans, four gas plans, and two dual fuel plans. We provide details on these different offers and their prices in the sections below.
Note that discount percentages are only applied to the unit rate, not the entire bill. As such, you'll still pay the full rate for the PSO or carbon levies, standing charges, etc.
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Flogas Electricity Prices
In the table below, you'll find the standard electricity rates for Flogas Ireland. These rates are available for all customers, no matter the payment method. This tariff has no fixed term and does not include an exit fee.
|Meter Type||Unit rate||Day unit rate||Night unit rate||Annual standing charge||PSO||EAB*|
*Estimated annual bill (EAB) based on average consumption figure of 4,200 kWh of electricity per year. Last updated: October 2021
Flogas Ireland recently launched its first discounted electricity tariff, the Green Future Electricity offer. It includes a 40% discount off the standard electricity rates. If you choose to terminate the 24-month contract before it ends, you will have to pay an exit fee of €50.
|Meter type||Unit rate||Day unit rate||Night unit rate||Annual standing charge||PSO||EAB*|
*Estimated annual bill (EAB) based on average consumption figure of 4,200 kWh of electricity per year. Last updated: October 2021
|Supplier||Best offer||Price per year|
|Bord Gáis Energy||36% Discount||€951.10|
|Electric Ireland||5.5% Discount
|SSE Airtricity||10% Discount
|Find the best offer for your home. Find the best offer for your home.|
*Figures are for illustrative purposes only. Calculations based on average consumption figures for an urban home with a 24-hour standard meter. All discounts and cashback have been applied. Last updated: October 2021
Flogas Natural Gas Rates
Flogas offers four different gas plans. It even has a Pay As You Go (PAYG) gas plan for customers that want to "have more control" over how much they're spending (even though the rates are more expensive). Besides the standard offer, all gas plans have a 12-month contract and charge an exit fee of €50.
The cheapest Flogas natural gas offer is called Green Future Gas 30%. With this plan, customers get 30% off the standard gas unit rate. The average household would spend around €600 per year with this offer. That's €275 less than what the same household would spend on the standard plan or PAYG plan.
You can view and compare Flogas natural gas rates in the table below. Unlike electricity rates, gas rates do not vary by location.
|Gas Plan||Payment method||Unit rate||Annual standing charge||Carbon tax||EAB*|
|Green Future Gas 40%||Direct Debit||5.261c/kWh||€66.83||0.688c/kWh||€721.22|
|Save 7%||Non Direct Debit||8.154c/kWh||€151.50||0.688c/kWh||€1,124.12|
|Pay As You Go Natural Gas||Pay As You Go||8.768c/kWh||€153.74||0.688c/kWh||€1,168.90|
*Estimated annual bill (EAB) based on average consumption figure of 11,000 kWh of gas per year. Last updated: October 2021
New customers signing up to the PAYG plan can get a €25 welcome credit. However, you'd save more money by signing up for the direct debit offer. As with almost all suppliers, it's typical for PAYG customers to spend hundreds more than credit customers on the same amount of energy.
Flogas Dual Fuel Prices
Flogas has also introduced a dual fuel plan with discounted rates: the Green Future Dual Fuel 40% plan. With this plan, customers get 40 % off the standard gas and electricity unit rates. This plan has a 24-month contract and charges an exit fee of €50 per fuel for terminating the contract early.
In the following table, you can see how these prices compare with the standard prices. Calculations based on the average household, which consumes 4,200 kWh of electricity and 11,000 kWh of gas per year.
|Dual Fuel Plan||Standard EAB||Green Future EAB|
Last updated: October 2021
Compared to the standard dual fuel offer, the average household would save around €1,100 per year with the Green Future Dual Fuel 40% deal!
Flogas exit fees
Exit fees from fixed-term contracts are €50 per fuel, which is a fairly standard fee in the Irish energy supplier market. If you cancel switching to Flogas within 14 days of beginning the switch, you do not have to pay an exit fee.
If you pay the more expensive standard rates (and therefore are not locked in a contract), you will not be charged an exit fee for leaving Flogas Ireland.
Flogas Price Increase
On September 18th, 2021, Flogas Ireland announced an 18% increase in both their electricity and gas standard rates.
A Flogas spokesperson said, “Energy costs, and in particular electricity wholesale costs in Ireland, are at unprecedented levels right now with no signs of reducing in the medium term.”
Such a statement indicates the possibility of further price increases in the future for Flogas electricity rates and gas rates given the current rise in wholesale energy costs globally.
Flogas PAYG Services
Flogas offers a Pay As You Go (PAYG) gas plan for customers that would like more control over how much they're spending. This offer is available for both existing and new customers.
The majority of Irish energy suppliers do not offer opt-in Pay As You Go services, but rather reserve prepaid energy for customers experiencing financial difficulties or having trouble paying their bills. In fact, Flogas and Prepaypower are the only Irish energy customers to offer PAYG gas to new customers.
The minimum top-up amount is €10 and the maximum amount is €50 at one time. The maximum amount of credit the gas card can hold is €250. New customers will also receive €25 credit for switching to this Flogas PAYG contract.
If you run out of credit, there is a €10 emergency credit option available.
Flogas' fuel mix figures for 2019 show that its usage of coal for fuel generation is significantly higher than the all-island average of 2.6%, as is its peat usage at 10.4% when compared with the average figure of 4.%. Coal is not a renewable or clean energy source and so we'd like to see that figure trending downwards over the years to come. Peat is classified as a slow renewable and doesn't present the same issues as coal.
It's heartening to see the 34.8% renewable energy fuel source, although at first glance this figure may seem low when compared to the island average of 54.0%. However, the all-island average for renewables does tend to be skewed by the presence of 100% renewable energy providers.
We look at the opinions left by Flogas Ireland customers on two of the more important customer reviews website.
|Trustpilot||⭐⭐||Mainly complaints about LPG delivery|
|⭐⭐⭐||Opinions at both extremes. Excellent or Horrible.|
Flogas Reviews on Trustpilot
On customer review site Trustpilot, Flogas Ireland has only five customer reviews and an overall score of just 2.5 out of five stars. Four customers gave Flogas bad review scores, and one customer gave the supplier a poor score. Not a single customer has left a positive review so far for Flogas Ireland.
The few issues that were reported mainly pertain to problems with LPG deliveries. It's also apparent that these customers had poor experiences when dealing with Flogas Ireland customer support.
I have rang numerous times. I have made complaints to customer service. I've been told the truck broke down, the staff are out sick, they will speak to their managers, etc, etc, I have left a private message on facebook and no ring back and no gas!
Due to the very small amount of reviews, we are unable to conclude that all Flogas customers have experienced these frustrations. It is also important to keep in mind that customers are more likely to leave a review when they are upset rather than when they are satisfied.
Flogas Reviews on Google
Looking at Google reviews for Flogas Ireland, we do see a few more opinions left by customers. The results are not incredibly more impressive than the above-mentioned Trustpilot reviews.
The overall ranking is still just 3.3 out of five stars. Opinions being quite polarized. People either rank them as excellent, or as horrible. Very few customers left a ranking in between the two most extreme options.
Again, most of the comments left appear to be speaking about the LPG services offered by Flogas Ireland rather than their residential electricity and gas plans.
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How do you pay Flogas?
Flogas Ireland provides many ways for their customers to pay. The available Flogas payment options include the following:
- Online — You can pay your bill through your online account and on the Flogas website.
- By Direct Debit — A payment based on yearly average use divided by 12 (months) is taken out on the last working day of each month. This helps spread the payment of larger winter bills.
- By bill — The full amount of your bill is taken out of your account 14 days after the bill is issued.
- At the Post Office — Pay your bill at any post office with the PayPoint sign using a Flogas Natural Gas Easy Pay card or your bill. If you don’t have an Easy Pay card you can order one from the customer accounts team.
- By cheque/bankers draft or postal order — address This must be made out to Flogas Natural Gas and mailed to their address. You’ll also need to include your account number, name, and address.
How do I contact Flogas Ireland?
Flogas Ireland has a wide range of telephone contact numbers available to the general public, as well as options for contacting them via email or in writing. You can get in touch with the company via the general enquiries number of 1850 306 800.
If you have a more specific query we would recommend checking out the more detailed dedicated Flogas contact page.
Flogas Login: Access Your Online Account
Natural gas and electricity customers that are registered for online billing can view and manage their energy accounts entirely online. To log in to your Flogas account, simply follow these six steps:
- Go to the Flogas homepage.
- Click where it says "My Account" in the top right corner.
- Click the purple button that says "LOGIN NOW". You will now be directed to the Flogas portal.
- In the box that says "Email address", enter the email address associated with your Flogas account.
- Enter your account password in the box that says "Password."
- Click the blue "Sign in" button.
If you haven't yet signed up for an account, it's easy to create one. Simply go to the Flogas login page (by going to the homepage, clicking "My Account" and then clicking "LOGIN").
Under the blue "Sign in" button, click where it reads "Sign up now" in blue letters. You'll then be prompted to enter the following details:
- Your email address (the same one that you have already provided Flogas with)
- Your new password
- Your mobile phone number
Once you're logged in, you'll be able to do the following all through your online account:
- Let Flogas know you're moving
- Pay your bill
- Contact Flogas
- Submit meter readings
In addition to the above actions, LPG customers can also order bulk gas.
There is currently no app available for Flogas Ireland customers (there is a “gas finder” app available for UK customers only).
If you are interested in working with Flogas Ireland, positions to be filled are advertised directly on the suppliers' website. Positions on offer can vary from RGI installers to sales coordinators, billing administrators, or customer service agents.
The majority of positions on offer are located in Drogheda, where Flogas’ head office is based.
Flogas is also a DCC business and as such, graduates can also find work with the company through the DCC graduate programme. DCC plc is a FTSE 100 company specialising in international sales, marketing, and support services.
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