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Iberdrola Ireland: Energy Rates, Login & Contact


About Iberdrola Ireland

Iberdrola Ireland is the Irish branch of the Spanish energy giant Iberdrola. Irish customers may be more familiar with one of its UK branches known as ScottishPower.

Although Iberdrola Ireland may seem like an absolute newcomer, they have been operating in Ireland for roughly twenty years through ScottishPower. This is due to ScottishPower owning and operating the Barnesmore wind farm in County Donegal, as well as an additional five wind farms across Northern Ireland and the south.

Iberdrola Ireland’s parent company, Iberdrola Spain, was created in November 1992 by a merger between two large Spanish companies, Hidrola and Iberduero. Iberdrola (including ScottishPower) employees over 31,000 employees in dozens of different countries, is the global number one producer of wind power and supplies energy to over 100 million customers.

Did you know?Iberdrola is the top renewable energy producer in Europe and is also the cleanest electricity supplier in the USA.

If you’re considering switching to Iberdrola Ireland you can switch online or via the telephone. In order to switch, you will need:

  • Your MPRN (which can be found on any electricity bill).
  • A current meter reading (so your current supplier can issue a final bill).
  • Your bank details.

Iberdrola Ireland Rates and Tariffs

Iberdrola Ireland currently offers two tariffs, the discounted (variable) tariff and the fixed price tariff. The fixed price tariff appears to be slightly more expensive than the variable discounted tariff. Both tariffs offer 100% green energy.

Logically, we can expect fixed price tariffs to be more expensive as even though an energy supplier has set the unit rate price on our side, on the purchasing side rates will still vary. However, particularly in 2020 with the deadline for the transition period with Brexit fast approaching, we can expect volatility from the Irish energy market.

This is due to the fact that Ireland and Northern Ireland share an electricity network and Ireland imports the majority of its gas from the UK. In the current atmosphere where nobody really knows what will happen with Irish energy until after the deadline for the UK fully exiting the EU, we can certainly understand why a fixed tariff may seem to offer more assurance.

Check out Iberdrola’s current tariff information below and decide for yourself. All prices include VAT and Nightsaver tariffs are calculated at 50% day usage and 50% night usage.

Looking for the best tariff on the market?Look no further! Our energy advisers can help you find the best offer on the market. Call 1800 816 036 or get a free callback now.

Electricity prices

electricity bill

Iberdrola began selling electricity to the Irish public in June 2019. The Iberdrola Ireland website puts a strong emphasis on a commitment to supplying 100% green energy. Iberdrola also promises “simple tariffs and bills”.

Iberdrola’s electricity offering to the Irish public is very interesting, as it is the first company in Ireland to offer both variable and fixed-rate tariffs. Fixed tariffs have been extremely popular with our neighbours in the UK for quite some time, but they haven’t quite caught on in Ireland yet.

In total, the supplier offers three different electricity-only tariffs. You can find the rates for these different plans below.

Green Online Cashback

For the average household, this Green Online Cashback tariff is the cheapest Iberdrola electricity-only offer. It provides an 18% discount off the electricity unit rate, as well as €130 cashback.

Green Online Cashback
Rate Unit Price Day Unit Price Night Unit Price Standing Charge PSO Yearly Average
Urban 24hr 16.85c N/A N/A €173.94 €88.80 €840.44 (includes €130 cashback)
Rural 24 16.85c N/A N/A €208.05 €88.80 €874.74 (includes €130 cashback)
Urban Night N/A 19.10c 9.78c €200.08 €88.80 €765.48 (includes €130 cashback)
Rural Night N/A 19.10c 9.78c €234.18 €88.80 €799.58 (includes €130 cashback)

*Last updated October 2020

Green Online Saver

With a larger discount of 31% off the unit rate, this Green Online Saver tariff is the best option for Iberdrola Ireland customers with high energy usage. For an urban household that consumers more than 4,900 kWh of electricity per year, this would be the cheapest Iberdrola Ireland tariff.

Green Online Saver
Rate Unit Price Day Unit Price Night Unit Price Standing Charge PSO Yearly Average
Urban 24hr 14.19c N/A N/A €173.94 €88.80 €858.62
Rural 24 14.19c N/A N/A €208.05 €88.80 €892.72
Urban Night N/A 16.08c 8.23c €200.08 €88.80 €799.43
Rural Night N/A 16.08c 8.23c €234.18 €88.80 €833.53

*Last updated October 2020

Green Fixed Saver

The following energy tariff offers fixed energy prices for one year. Even though it is currently more expensive than the other offers, your rates are guaranteed not to change for the duration of the contract.

Green Fixed Saver
Rate Unit Price Day Unit Price Night Unit Price Standing Charge PSO Yearly Average
Urban 24hr 16.57c N/A N/A €97.61 €88.80 €882.39
Rural 24 16.57c N/A N/A €144.15 €88.80 €928.93
Urban Night N/A 17.48c 9.52c €145.28 €88.80 €801.12
Rural Night N/A 17.48c 9.52c €191.82 €88.80 €847.65

*Last updated October 2020

Gas prices

Initially an electricity-only provider, Iberdrola Ireland has begun supplying gas as well, enabling both existing customers and prospective customers to avail of dual fuel, electricity, or gas-only options.

As with the electricity tariffs, customers can avail of a discounted or fixed price tariff. Iberdrola Ireland offers two discounted tariffs. The Gas 12 tariff provides 12% off the standard rate and an additional €115 cashback, and the Gas 29 tariff offers 29% off the standard gas unit rate.

For the average household, the cheapest option would be the Gas 12 tariff. However, if you consume more than 11,500 kWh of gas per year, the Gas 29 tariff would be the cheapest Iberdrola Ireland offer.

You can find the gas rates in the table below.

Iberdrola Ireland Gas Rates
Tariff Unit Price Standing Charge Carbon Tax Yearly Average
Gas 12 5.2c €101.02 0.535c €616.87 (including €115 cashback)
Gas 29 4.19c €101.02 0.535c €620.52
Gas Fixed Saver 4.95c €114.64 0.535c €717.79

*Last updated October 2020

Dual fuel prices

For those who are interested in a dual fuel option, the prices are exactly the same as the individual electricity option, with a slight additional discount on gas and a cashback discount of €250 off. This means that, depending on whether you are on an Urban or Rural, 24 hour or Nightsaver tariff, your estimated annual bill (calculating 4,200kWh electricity consumption and 11,000kWh gas) would be as follows (before applying the cashback option):

Estimated Dual Fuel Spend per Year
Tariff Offer Urban 24hr Rural 24hr Urban Nightsaver Rural Nightsaver
Dual Fuel Online Saver 35% discount €1,238.44 €1,268.49 €1,190.70 €1,220.75
Dual Fuel Online Cashback 18% discount €1,244.33 €1,274.38 €1,178.11 €1,208.16
Dual Fuel Fixed Saver Fixed prices €1,395.55 €1,436.55 €1,323.94 €1,364.94

*Last updated October 2020

Iberdrola Exit Fees

As tends to be standard with Irish energy suppliers, there is a €50 exit fee per fuel. As contracts with Iberdrola Ireland have a duration of 12 months, if you switch suppliers within that period you will be liable to pay an additional €50 with your final bill. However, you can switch tariff or supplier within the last 49 days of your contract and you won't be charged an exit fee.

You cannot be charged an exit fee if you decide to exit your contract within the first 14 days of it, also known as the “cooling off” period.

Login

Iberdrola provides an online login account for its customers. If you are an Iberdrola customer who has already registered for an online account, then you can head on over to the login account webpage and enter the email address you registered with, along with your chosen password.

If you are a new Iberdrola Ireland customer and would like to create an online account to keep an eye on your electricity spending, you can register online. However, it shouldn’t be necessary, as Iberdrola Ireland state on their website that when you switch to them they will set up your online account and send you the login information via email while you are awaiting your final bill.

If you do need to register, you will need your MPRN (Meter Point Reference Number) and your Iberdrola account number.

You can find the MPRN for your household on any previous electricity bill. Iberdrola Ireland will have provided you with your account number upon registering, on any Iberdrola bill, or in your welcome pack. If you have any issues finding your account number you can contact Iberdrola customer service.

Iberdrola online account

In line with their green philosophy, Iberdrola Ireland operates on a paperless principle. Bills can be viewed or downloaded from the “Bills & Payments” section of their website.

There is also an energy usage section which details annual consumption and consumption per billing period. Bills are issued bimonthly and will appear in the “Bills and Payments” website section. If customers have opted for Direct Debit billing, payments will leave their accounts 14 days after a bill is due.

App

As with most modern energy suppliers, Iberdrola provides an app with similar functionality to the online account. Customers who prefer to use the app while they’re out and about will find its functions include:

  • Submit meter readings online
  • Chat when you need help (app version of webchat)
  • View bills and payments

As Iberdrola is such a new addition to the Irish energy market, there are currently no reviews available for the app, which is available on both Google Play and Apple App Store.

Reviews: Is Iberdrola a good company?

On customer review site Trustpilot, Iberdrola Ireland has an overall score of 4.6 out of five stars. Of the over 300 customers who have left Iberdrola reviews, 91% rated the supplier as either excellent or great. Less than 8% gave Iberdrola a poor or bad rating.

Customers generally praised the supplier for its high-quality customer service, noting that the representatives were professional and courteous.

Very helpful and friendly customer service.

Oisin Trustpilot review

The relatively low number of complaints generally pertain to techinical issues with the app or online account system, as well as untimely billing. It's always a good idea to compare electricity and gas suppliers customer service before you sign up to avoid nasty surprises.

Don't sign up before checking our supplier review.Switching to the wrong supplier could cost you hundreds of pounds a year. Talk to one of our energy advisers to get the best deal in your area. Call 1800 816 036 or get a free callback now.

Fuel Mix

Iberdrola has committed to only provide electricity from 100% renewable sources, and as such has a 100% renewable fuel mix. The company’s move to the Irish market has also been accompanied by stating plans to invest over €100 million in Irish wind farms. The company will be renewing three of its existing Irish wind farms to increase their efficiency.

Make a Complaint to Iberdrola

If you should run into any issues as a customer of Iberdrola Ireland, it has a dedicated complaints page where they request that customers contact them immediately if they have any problems. Iberdrola Ireland aims to resolve issues within 48 hours.

The complaints process seems to be transparent and structured. It consists of three steps:

  1. Contact Iberdrola and let them know what the issue is.
  2. If the issue has not been resolved within 48 hours, it will pass to the customer complaints team. You will then be contacted within ten working days regarding the issue.
  3. If the customer complaints team have not resolved the issue to your satisfaction, it will then be escalated and passed to the Head of Customer Experience. You will then be contacted within 10 working days to see if the complaint can be resolved.

If despite best efforts, the complaint has still not been resolved, then you can always recur to the CRU. The CRU is responsible for managing customer and energy provider conflicts in cases where they cannot be resolved through the usual channels.

Contact Iberdrola Ireland

Iberdrola provides several avenues of contact which we have listed below. There is also a webchat option which can be accessed through the app, or by going to the Iberdrola website support centre section and clicking on the green circle in the bottom right corner.

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 1800 816 036 or get a free callback now.

Iberdrola contact information
Contact method Contact details
Phone number 1800 300 370
Email address contactus@iberdrola.ie
Mailing address Customer Service Team, Iberdrola, PO Box 13051, Dublin 2