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Considering joining Iberdrola Ireland? In this guide, we break down Iberdrola rates and customer reviews so that you can decide if you should make the switch to this 100% green electricity supplier.


About Iberdrola Ireland

Iberdrola Ireland is the Irish branch of the Spanish energy giant Iberdrola. Irish customers may be more familiar with one of its UK branches, ScottishPower.

Although Iberdrola Ireland may seem like an absolute newcomer, they have been operating in Ireland for roughly twenty years through ScottishPower. This is due to ScottishPower owning and operating the Barnesmore wind farm in County Donegal, as well as an additional five wind farms across Northern Ireland and the south.

Did you know?Iberdrola is the top renewable energy producer in Europe and is also the cleanest electricity supplier in the USA.

When was Iberdrola founded?

Iberdrola Ireland’s parent company, Iberdrola Spain, was created in November 1992 by a merger between two large Spanish companies, Hidrola and Iberduero. Globally, Iberdrola supplies energy to over 100 million customers and is the number one producer of wind power.

Where is Iberdrola based?

Iberdrola is based in Bilbao, Spain. The company has more than 34,000 employees that work across dozens of countries and four different continents. In Ireland, the main Iberdrola office is in Dublin.

Iberdrola Rates and Tariffs

Iberdrola Ireland offers electricity, gas and dual-fuel plans for both gas and electricity. In addition to its standard rates, the supplier also has discounted plans and cashback offers available.

Check out Iberdrola’s current tariff information below. All prices include VAT at 13.5% and Nightsaver tariffs are calculated at 50% day usage and 50% night usage.

Looking to save money on your energy bills?Look no further! Our energy advisers can help you find a better energy offer for your home. Call 1800 816 036 or get a free callback now.

Iberdrola Electricity Rates

electricity bill

Iberdrola began selling electricity to the Irish public in June 2019. The Iberdrola Ireland website puts a strong emphasis on a commitment to supplying 100% green electricity. Iberdrola also promises “simple tariffs and bills”.

The supplier two different electricity-only tariffs. You can find the electricity rates for these different plans below.

Green Cashback Saver

For the average household, this Green Cashback tariff is the cheapest Iberdrola electricity-only offer. It provides an 18% discount off the standard electricity unit rate, as well as €100 cashback. This plan can be managed online. Customers must pay via direct debit. If you terminate the one-year contract before it ends, you will be charged a €50 exit fee.

Green Cashback Saver
Rate Unit Price Day Unit Price Night Unit Price Standing Charge PSO Yearly Average
Urban 24hr 16.85c N/A N/A €173.94 €88.80 €870.64 (includes €100 cashback)
Rural 24 16.85c N/A N/A €208.05 €88.80 €904.75 (includes €100 cashback)
Urban Night N/A 19.10c 9.78c €200.08 €88.80 €795.48 (includes €100 cashback)
Rural Night N/A 19.10c 9.78c €234.18 €88.80 €829.58 (includes €100 cashback)

*Last updated February 2021

Green Discount Saver

With a larger discount of 28.5% off the unit rate, this Green Discount Saver tariff is the best option for Iberdrola Ireland customers with high energy usage. For an urban household that consumes more than 4,800 kWh of electricity per year, this would be the cheapest Iberdrola Ireland tariff.

As with the Green Cashback Saver, this plan also provides 100% renewable electricity, can be managed online, and charges a €50 exit fee for leaving the one-year contract early.

Green Discount Saver
Rate Unit Price Day Unit Price Night Unit Price Standing Charge PSO Yearly Average
Urban 24hr 14.70c N/A N/A €173.94 €88.80 €880.07
Rural 24 14.70c N/A N/A €208.05 €88.80 €914.17
Urban Night N/A 16.66c 8.52c €200.08 €88.80 €817.78
Rural Night N/A 16.66c 8.52c €234.18 €88.80 €851.89

*Last updated February 2021

Iberdrola Gas Rates

Initially an electricity-only provider, Iberdrola Ireland has begun supplying gas as well, thus enabling both existing customers and prospective customers to avail of dual fuel or gas-only options in addition to electricity.

As with the electricity tariffs, customers can avail of discounted gas rates. Iberdrola Ireland offers two discounted gas plans. The Gas 12 tariff provides 12% off the standard rate and an additional €115 cashback, and the Gas 29 tariff offers 29% off the standard gas unit rate.

For the average household, the cheapest option would be the Gas 12 tariff. However, if you consume more than 11,500 kWh of gas per year, the Gas 29 tariff would be the cheapest Iberdrola Ireland gas offer.

You can find the gas rates in the table below.

Iberdrola Ireland Gas Rates
Tariff Unit Price Standing Charge Carbon Tax Yearly Average
Gas 12 5.2c €101.02 0.535c €616.87 (including €115 cashback)
Gas 29 4.19c €101.02 0.535c €620.52

*Last updated February 2021

Dual fuel prices

For those who are interested in a dual fuel option, the prices are exactly the same as the individual electricity option, with a slight additional discount on gas and a cashback discount of €215 off. This means that, depending on whether you are on an Urban or Rural, 24 hour or Nightsaver tariff, your estimated annual bill (calculating 4,200kWh electricity consumption and 11,000kWh gas) would be as follows:

Estimated Dual Fuel Spend per Year
Tariff Offer Urban 24hr Rural 24hr Urban Nightsaver Rural Nightsaver
Dual Fuel Discount Saver 35% discount €1,443.31 €1,477.42 €1,386.26 €1,420.37
Dual Fuel Cashback Saver 18% discount + €215 Cashback €1,447.32 €1,481.43 €1,372.16 €1,406.27

*Last updated February 2021. Calculations include Cashback.

Iberdrola Exit Fees

As tends to be standard with Irish energy suppliers, there is a €50 exit fee per fuel. As contracts with Iberdrola Ireland have a duration of 12 months, if you switch suppliers within that period you will be liable to pay an additional €50 with your final bill. However, you can switch tariffs or suppliers within the lat 49 days of your contract and you won't be charged an exit fee.

You cannot be charged an exit fee if you decide to exit your contract within the first 14 days of it, also known as the “cooling off” period.

Reviews: Is Iberdrola a good company?

Speech bubbles

On customer review site Trustpilot, Iberdrola Ireland has an impressive overall score of 4.5 out of five stars. Of the nearly 600 customers who have left Iberdrola reviews, 90% rated the supplier as either excellent or great. Only 8% on the Iberdrola reviews have a poor or bad rating.

Customers generally praised the supplier for its high-quality customer service, often mentioning representatives by name and noting that they were "professional" and "courteous".

Very helpful. Phone answered very quickly and connected to agent straight away. Very helpful and problem solved within minutes.

Raymond Trustpilot review

The relatively low number of complaints generally pertain to techinical issues with the app or online account system, as well as untimely billing.

Don't sign up before checking our supplier review.Switching to the wrong supplier could cost you hundreds of pounds a year. Talk to one of our energy advisers to get the best deal in your area. Call 1800 816 036 or get a free callback now.

Iberdrola Login

Iberdrola Ireland provides an online login account for its customers. If you are an Iberdrola customer who has already registered for an online account, follow these steps to log in:

  1. Access the Iberdrola Ireland homepage.
  2. Click the button that says "Log in to My account" in green letters in the top right corner.
  3. Enter the email address associated with your account and click where it says "Continue".
  4. Enter the password for your account and click "Continue".

If you are a new Iberdrola Ireland customer and would like to create an online account to keep an eye on your electricity spending, you can register online. However, this shouldn’t be necessary as Iberdrola Ireland states on its website that when you switch, you will automatically be set up with an online account. You will receive your Iberdrola login information via email while you are awaiting your final bill.

If you do need to register, you will need your MPRN (Meter Point Reference Number) and your Iberdrola account number.

You can find the MPRN for your household on any previous electricity bill. Iberdrola Ireland will have provided you with your account number upon registering, on any Iberdrola bill, or in your welcome pack. If you have any issues finding your account number you can contact Iberdrola customer service.

Online Billing

In line with its green philosophy, Iberdrola Ireland operates on a paperless principle. Bills can be viewed or downloaded from the “Bills & Payments” section of its website.

There is also an energy usage section that details your annual consumption and consumption per billing period. Bills are issued bimonthly and will appear in the “Bills and Payments” website section. If customers have opted for Direct Debit billing, payments will leave their accounts 14 days after a bill is due.

Iberdrola App

Smartphone

As with most modern energy suppliers, Iberdrola provides a smartphone app with similar functionality to the online account. Customers who prefer to use the app while they’re out and about will find its functions include:

  • Submit meter readings online
  • Chat when you need help (app version of webchat)
  • View bills and payments

As Iberdrola is such a new addition to the Irish energy market, there are currently very few reviews available for the app, which is available on both Google Play and Apple App Store.

In Google Play, the Iberdrola app has 43 reviews and an overall score of just 1.9 out of five stars. In the App Store, the app has only 15 ratings and a slightly better score of 2.1 out of five stars.

Users have mainly complained about issues with resetting their password. Once the receive an email with a link to reset the password, the link immediately expires. We hope that Iberdrola can soon sort out this bug.

Iberdrola Ireland Contact Number

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 1800 816 036 or get a free callback now.

Iberdrola Ireland provides several avenues of contact which we have listed below. In addition to more traditional contact methods, such as calling the Iberdrola Ireland phone number or sending an email, there is also a webchat option. This live chat be accessed either through the app or by going to the Iberdrola website support centre section and clicking on the green circle in the bottom right corner.

Iberdrola Contact Information
Contact method Contact details
Iberdrola Phone number 1800 300 370
Email address contactus@iberdrola.ie
Mailing address Customer Service Team, Iberdrola, PO Box 13051, Dublin 2

Iberdrola phone lines are open Monday to Friday from 8 a.m. to 8 p.m. and on Saturday from 9 a.m. to 4 p.m. You can call Iberdrola to switch, or you can switch on the Iberdrola website. In order to switch, you will need the following:

  • Your MPRN (which can be found on any electricity bill).
  • A current meter reading (so your current supplier can issue a final bill).
  • Your bank details.

Make a Complaint to Iberdrola Ireland

If you should run into any issues as a customer of Iberdrola Ireland, it has a dedicated complaints page where they request that customers contact them immediately if they have any problems. Iberdrola Ireland aims to resolve issues within 48 hours.

The complaints process seems to be transparent and structured. It consists of three steps:

  1. Contact Iberdrola and let them know what the issue is.
  2. If the issue has not been resolved within 48 hours, it will pass to the customer complaints team. You will then be contacted within ten working days regarding the issue.
  3. If the customer complaints team have not resolved the issue to your satisfaction, it will then be escalated and passed to the Head of Customer Experience. You will then be contacted within 10 working days to see if the complaint can be resolved.

If the complaint has still not been resolved, you can then recur to the CRU. The CRU is responsible for managing customer and energy provider conflicts in cases where they cannot be resolved through the usual channels.

Fuel Mix

Iberdrola has committed to only provide electricity from 100% renewable sources, and as such has a 100% renewable fuel mix. The company’s move to the Irish market has also been accompanied by stating plans to invest over €100 million in Irish wind farms. The company will be renewing three of its existing Irish wind farms to increase their efficiency.