Iberdrola Ireland: About, Contact, Prices & Tariffs


About Iberdrola Ireland

Iberdrola Ireland is the Irish branch of the Spanish energy giant Iberdrola. Irish customers may be more familiar with one of its UK branches known as ScottishPower.

Although Iberdrola Ireland may seem like an absolute newcomer, they have been operating in Ireland for roughly twenty years through ScottishPower. This is due to ScottishPower owning and operating the Barnesmore wind farm in County Donegal, as well as an additional five wind farms across Northern Ireland and the south.

Iberdrola Ireland’s parent company Iberdrola Spain was created in November 1992 by a merger between two large Spanish companies, Hidrola and Iberduero. Iberdrola (including ScottishPower) employees over 31,000 employees in dozens of different countries, is the global number one producer of wind power and supplies energy to over 100 million customers.

Did you know?Iberdrola is the top renewable energy producer in Europe and is also the cleanest electricity supplier in the USA.

If you’re considering switching to Iberdrola Ireland you can switch online or via the telephone. In order to switch, you will need:

  • Your MPRN (which can be found on any electricity bill).
  • Your current meter reading (so your current supplier can issue a final bill).
  • Your bank details.

If you’re unsure of how to take a meter reading, you can check out our handy guide on your meter type and how to take a reading.

Rates and Tariffs

Iberdrola currently offers two tariffs, the discounted (variable) tariff and the fixed price tariff. The fixed price tariff appears to be slightly more expensive than the variable discounted tariff. Both tariffs offer 100& green energy.

Logically, we can expect fixed price tariffs to be more expensive as even though an energy supplier has set the unit rate price on our side, on the purchasing side rates will still vary. However, particularly in 2020 with the deadline for the transition period with Brexit fast approaching, we can expect volatility from the Irish energy market.

This is due to the fact that Ireland and Northern Ireland share an electricity network and Ireland imports the majority of its gas from the UK. In the current atmosphere where nobody really knows what will happen with Irish energy until after the deadline for the UK fully exiting the EU, we can certainly understand why a fixed tariff may seem to offer more assurance.

Check out Iberdrola’s current tariff information below and decide for yourself. All prices include VAT and Nightsaver tariffs are calculated at 50% day usage and 50% night usage.

Electricity prices

an electricity meter with a lightning bolt in front of it

Iberdrola began selling electricity to the Irish public in June 2019. The Iberdrola Ireland website puts a strong emphasis on a commitment to supplying 100% green energy. Iberdrola also promises “simple tariffs and bills”.

Iberdrola’s electricity offering to the Irish public is very interesting as they are the first company in Ireland to offer both a variable tariff and a fixed tariff. Fixed tariffs have been extremely popular with our neighbours in the UK for quite some time, but haven’t quite caught on in Ireland yet.

Previously, Just Energy was the only Irish electricity provider to offer fixed tariffs. In addition to all the electricity tariffs being green, you can also get €65 cashback with the Discounted Tariff. The discount is 18% from the standard tariff and you can see how much your Estimated Annual Bill (EAB) would come out to below, and take off te €65 in addition to any savings already made.

Electricity Pricing

Rate

Unit Price

Day Unit Price

Night Unit Price

Standing Charge

PSO

Yearly Average

Tariff

Urban 24hr

16.19c

N/A

N/A

€173.94

€38.68

€892.60 (minus €65 cashback)

Discounted Tariff

Rural 24

16.19c

N/A

N/A

€208.05

€38.68

€926.71 (minus €65 cashback)

Discounted Tariff

Urban Night

N/A

18.34c

9.39c

€200.08

€38.68

€821.09

Discounted Tariff (minus €65 cashback)

Rural Night

N/A

18.34c

9.39c

€234.18

€38.68

€855.19

Discounted Tariff (minus €65 cashback)

Urban 24

16.57c

N/A

N/A

€97.61

€38.68

€832.23

Fixed Tariff

Rural 24

16.57c

N/A

N/A

€144.15

€38.68

€867.01

Fixed Tariff

Urban Night

N/A

17.48c

9.52c

€145.28

€38.68

€750.96

Fixed Tariff

Rural Night

N/A

17.48c

9.52

€191.82

€38.68

€797.50

Fixed Tariff

*Last updated February 2020

Gas prices

Initially an electricity-only provider, Iberdrola has begun supplying gas as well, enabling both existing customers and prospective customers to avail of dual fuel, electricity, or gas-only options.

As with the electriicty tariffs, customers can avail of a discounted or fixed price tariff. The discounted tariff comes with 12% off the standard rate and an additional €25 cashback.

The discounted tariff comes to €694.22 after applying the cashback offer. With only €11.12 in the difference between the discounted and fixed tariffs, it seems like the fixed tariff could be a very safe option.

Gas Pricing

Unit Price

Standing Charge

Carbon Tax

Yearly Average

Tariff

5.2c

€101.02

0.42c

€719.22 (minus €25 cashback)

Discounted Tariff

4.95c

€114.64

0.42c

€705.34

Fixed Tariff

*Last updated February 2020

Dual fuel prices

For those who are interested in a dual fuel option, the prices are exactly the same as the individual electricity option, with a slight additional discount on gas and a cashback discount of €85 off. This means that, depending on whether you are on an Urban or Rural, 24 hour or Nightsaver tariff, your estimated annual bill (calculating 4300kWh electricity consumption and 11000kWh gas) would be as follows (before applying the cashback option):

  • Urban 24hr Discounted Tariff: €1572.22
  • Rural 24hr Discounted Tariff: €1606.33
  • Urban Nightsaver Discounted Tariff: €1500.71
  • Rural Nightsaver Discounted Tariff: €1534.81
  • Urban 24hr Fixed Tariff: €1519.07
  • Rural 24hr Fixed Tariff: €1553.85
  • Urban Nightsaver Fixed Tariff: €1437.80
  • Rural Nightsaver Fixed Tariff: €1484.34

Iberdrola Exit Fees

Stacks of bills and coins

As tends to be standard with Irish energy suppliers, there is a €50 exit fee. As contracts with Iberdrola have a duration of 12 months, if you switch suppliers within that period you will be liable to pay an additional €50 with your final bill. This applies whether you switch two months in or after eleven months.

Box - You cannot be charged an exit fee if you decide to exit your contract within the first 14 days of it, also known as the “cooling off” period.

Login

A screenshot of the iberdrola login page
Screenshot from Iberdrola Ireland's website

Iberdrola provides an online login account for its customers. If you are an Iberdrola customer who has already registered for an Iberdrola online account, then you can head on over to the login account webpage and enter the email address you registered with, and your chosen password.

If you are a new Iberdrola customer and would like to create an online account to keep an eye on your electricity spending, you can register online. However, it shouldn’t be necessary as Iberdrola Ireland state on their website that when you switch to them they will set up your online account and send you the login information via email, while you are awaiting your final bill.

If you do need to register, you will need your MPRN (Meter Point Reference Number) and your Iberdrola account number.

You can find the MPRN for your household on any previous electricity bill. Iberdrola will have provided you with your account number upon registering, on any Iberdrola bill, or in your welcome pack. If you have any issues finding your account number you can contact Iberdrola customer service.

Iberdrola online account

In line with their green philosophy, Iberdrola operates on a paperless principle. Bills can be viewed or downloaded from the “Bills & Payments” section of their website.

There is also an energy usage section which details annual consumption and consumption per billing period. Bills are issued bimonthly and will appear in the “Bills and Payments” website section. If customers have opted for Direct Debit billing, payments will leave their accounts 14 days after a bill is due.

App

As with most modern energy suppliers, Iberdrola provides an app with similar functionality to the online account. Customers who prefer to use the app while they’re out and about will find its functions include:

  • Submit meter readings online
  • Chat when you need help (app version of webchat)
  • View bills and payments

As Iberdrola is such a new addition to the Irish energy market, there are currently no reviews available for the app, which is available on both Google Play and Apple App Store.

Fuel Mix

Iberdrola has committed to only provide electricity from 100% renewable sources, and as such has a 100% renewable fuel mix. The company’s move to the Irish market has also been accompanied by stating plans to invest over €100 million in Irish wind farms. The company will be renewing three of its existing Irish wind farms to increase their efficiency.

Reviews

There are no reviews available for Iberdrola Ireland as of yet.

Make a Complaint to Iberdrola

If you should run into any issues as a customer of Iberdrola, it has a dedicated complaints page where they request that customers contact them immediately if they have any problems related to Iberdrola. Iberdrola Ireland aims to resolve issues within 48 hours.

The complaints process seems to be transparent and structured. It consists of three steps:

  1. Contact Iberdrola and let them know what the issue is.
  2. If the issue has not been resolved within 48 hours, it will pass to the customer complaints team. You will then be contacted within ten working days regarding the issue.
  3. If the customer complaints team have not resolved the issue to your satisfaction, it will then be escalated and passed to the Head of Customer Experience. You will then be contacted within 10 working days to see if the complaint can be resolved.

If despite best efforts, the complaint has still not been resolved, then you can always recur to the CRU. The CRU is responsible for managing customer and energy provider conflicts in cases where they cannot be resolved through the usual channels.

Contact Iberdrola

Screenshot of Iberdrola webchat
Screenshot from Iberdrola Ireland's website

Iberdrola provides several avenues of contact which we have listed below. There is also a webchat option which can be accessed through the app, or by going to the Iberdrola website support centre section and clicking on the green circle in the bottom right corner, as shown in the above image.

For queries via telephone...

Freephone 1800 300 370
(lines open Monday-Friday 8am-8pm, Saturday 9am-4pm)

For queries via email...

contactus@iberdrola.ie

For queries in writing...

Customer Service Team, Iberdrola, PO Box 13051, Dublin 2