Iberdrola Ireland Contact: All Phone Numbers and Emails

Want to switch? Call Selectra on (01) 267 8669! Iberdrola is no longer operating in Ireland and as such closed all of its operations in the Republic. This page assists people looking for the Iberdrola Ireland contact number but aren’t sure which one to dial. Also for customers wanting to send them a message but don’t know their email address? We have you covered with all the Iberdrola contact details below.

Iberdrola has ceased operating in Ireland! In June 2022, Iberdrola announced that they were withdrawing from the Irish energy market due to the rising wholesale electricity costs. The Commission for the Regulation of Utilities (CRU) put its Supplier of Last Resort programme (SoLR) into action and all of Iberdrola's customer base to new suppliers.

All of Iberdrola's electricity customers will have moved to Electric Ireland and all of its gas customers will have moved to Bord Gáis. If you have any questions, you should refer to our Electric Ireland contact guide and our Bord Gáis contact guide.

From 1 September 2022, former Iberdrola customers have been able to switch energy suppliers. Speak to one of our energy experts for free here at Selectra to decide your next move!

Call us on (01) 267 8669

Can I Still Contact Iberdrola Ireland?

Having left the energy sector in Ireland, there is only one Iberdrola contact number left operational for any enquiry you may have regarding the transition and their closure. You could contact Iberdrola at 1800 300 370 (Monday to Friday from 8 am to 8 pm and Saturdays 9 am to 4 pm). The number was operational until the end of the standstill period of September 1st, 2022. If you want to get in contact about your energy, you should get in touch with Electric Ireland.

Alternatively, existing customers can still log into their online account and use the Iberdrola contact form. Non-customers can only contact the Iberdrola phone number or by email of [email protected].

Should you decide to communicate with Iberdrola via email, be sure to include the following details in your message:

• Your full name
• The nature of your enquiry
• Your MPRN
• Your account number (for existing customers)
• Your contact information, either an email address or phone number.

Iberdrola tries to answer queries as quickly as possible. We maintain below other communication possibilities the provider had and the services you can expect when contacting Iberdrola's various departments.

What if the Iberdrola phone number isn’t working? It has been reported that on occasion their toll-free numbers are unoperational. If this is the case, you can dial 0429418870 to reach an Iberdrola customer service representative. This number can also be dialled from abroad adding the prefix +353.

Can I Still Contact Iberdrola Online?

The online webchat is only available to existing customers. Clients first need to log in to their online account to start an online conversation with a representative. If you are an existing client but haven’t opened an account yet, you will need to register first and open an account.

To create a new account, visit the Iberdrola login page and click on the ‘Create new account’ link below the login id request. You’ll be asked to enter the following details:

1. Your MPRN.
2. Your account number.
3. Your name.
4. Your email address

You will receive an automated message from Iberdrola in your email address to validate the online account request. Once you have confirmed the validity of your email address, you will be able to access your account information online and contact Iberdrola via webchat if that is your preferred method of communication.

Was There a Iberdrola Contact via Post?

You could also write to the provider if you prefer. The Iberdrola contact address is as follows:

• Iberdrola Ireland Contact Address
• Iberdrola Customer Service Team,
• PO Box 13051,
• Dublin 2.

As is the case with writing an email, you needed to include as much information as possible in your letter. Your letter must include your name, account number, address, preferred means of communication, and the nature of your query.

Was There an Iberdrola Contact via Social media

Social media was also a handy way to contact energy providers such as Iberdrola. Many times different staff were assigned to social media queries and with companies pushing for greater social media growth, you may have been able to get an answer within just a few minutes.

As such, here were the Iberdrola contact details where you could csend a direct message via the following social media channels.

What Was the Iberdrola Phone Number for Boiler Cover?

If you were interested in boiler care, you could contact the Iberdrola sales department to find out about their offers.

If you had an emergency with your boiler and had an existing policy, the emergency Iberdrola phone number to call is 1818 401 101. Agents were available 24/7.

Remember that yearly boiler maintenance will decrease the likelihood of any emergency situation with your hot water boiler. Be sure to know the type of boiler you have, whether it is a gas, oil, electric, condensing, or combi boiler, to choose a maintenance and repair plan that is right for you.

What Is the Iberdrola Business Contact Number?

If you were a business and want to get in touch with Iberdrola, here are the various contact options you had available:

How Could I Contact Iberdrola from Abroad?

Iberdrola’s 1800 numbers couldn't be called from abroad. If you found yourself out of Ireland and needde to look for an Iberdrola contact number, you could contact them:

1. Via any of the online Iberdrola contact forms.
2. By sending an email to [email protected]
3. By calling the only non-Lo Call number we found of +353 429 418 870.

Are 1818 numbers free? No, 1818 numbers can cost from 5 to 31 cents, depending on whether you are calling from a landline or mobile. So if you are calling Iberdrola for a boiler care emergency, you will receive a small fee from your phone provider for each call made.

How Could I Make a Complaint to Iberdrola Ireland?

Iberdrola Ireland had a dedicated complaints page where they requested that customers contact them immediately if they had any problems. Iberdrola Ireland aimed to resolve issues within 48 hours.

The complaints process seemed to be transparent and structured. It consisted of three steps:

1. Contact Iberdrola and let them know what the issue is.
2. If the issue has not been resolved within 48 hours, it will pass to the customer complaints team. You will then be contacted within ten working days regarding the issue.
3. If the customer complaints team does not resolve the issue to your satisfaction, it will then be escalated and passed to the Head of Customer Experience. You will then be contacted within ten working days to see if the complaint can be resolved.

If the complaint had still not been resolved, you could then recur to the CRU. The CRU is responsible for managing customer and energy provider conflicts in cases where they couldn't be resolved through the usual channels.

How Do I Switch Energy Providers?

If you have considered all the other energy providers in Ireland and compared the best prices, and want to switch to Iberdrola, it is unfortunately no longer possible as the company has closed its operations in Ireland. However, you can do the following:

1. Call one of our energy experts here at Selectra on 01 267 8669. We have some exclusive offers with Energia.

Iberdrola Ireland Contact FAQ

Before you contacted Iberdrola with your query, it was worth checking out their extensive Support Centre on the Iberdrola website. The section included further details on the following topics:

• Iberdrola Support Centre Topics
• Complaints
• Renewing your tariff
• Smart Meters
• Switching to Iberdrola
• Moving Home
• Emergency Information
• Your Online Account
• Small Business Energy
• Refer a Friend Program
• Bills and payments
• Boiler Care
• Government Electricity Scheme

Note that in the case of emergencies or faults, for electricity directly contact ESB Networks on 1800 372 999. You can also check the ESB Powercheck tool to see where outages are.

For gas emergencies or faults, contact Gas Networks on 1800 20 50 50. These emergency helplines are staffed 24/7.

Summary of Iberdrola Contact Numbers

Below is a summary of all the Iberdrola contact numbers the provider used to have available.