Bord Gais Energy Contact

Bord Gáis Energy logo in a blue and yellow banner

Customer Service

For any issues with your billing, account, or to make a complaint, if you've searched online and can't find the answer or would prefer a human touch, give Bord Gáis Energy a ring. As their customer care number is not a 1800, 1850 or 1890 number, you should also be able to contact them from abroad without any issues.

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Bord Gáis Energy Customer Service Contact Number
Please check with your provider if you don't know how much a call will cost.
01 611 0101
*Monday to Friday: 8am-8pm; Saturday: 9am-5.30pm

Social Media

Bord Gáis Energy Google+   Bord Gáis Energy Facebook  Bord Gáis Energy Youtube  Bord Gáis Energy Twitter

Sales

To switch to Bord Gáis Energy and directly contract any of their electricity, gas, or dual fuel offers, contact their sales dapartment.

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Bord Gáis Energy Sales Contact Number
Please check with your provider if you don't know how much a call will cost.
01 611 0151
*Monday to Friday: 8am-8pm; Saturday: 9am-5.30pm


Moving Home

If you're moving home and are looking to cancel your contract or switch it over to your new home, Bord Gáis Energy have you covered with their dedicated moving home department.

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Bord Gáis Energy Moving Home Contact Number
Please check with your provider if you don't know how much a call will cost.
01 611 0160
*Monday to Friday: 8am-8pm; Saturday: 9am-5.30pm


Homecare

To avail of Bord Gáis Energy's Homecare service which covers boiler care, boiler repair, safety checks, and power flushing, you can either call them directly or fill in the online form.

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Bord Gáis Energy Homecare Contact Number
Please check with your provider if you don't know how much a call will cost.
01 611 0145
*Monday to Friday: 8am-8pm; Saturday: 9am-5.30pm


Hive

For any queries regarding Bord Gáis Energy's Hive offering, whether you're interested in purchasing a Hive unit, or would prefer one of the Hive heating plans, contact the dedicated Hive team to find out more.

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Bord Gáis Energy Hive Contact Number
Please check with your provider if you don't know how much a call will cost.
01 611 0135
*Monday to Friday: 8am-8pm; Saturday: 9am-5.30pm

For queries in writing...

Customer Service, Residential gas (or Residential Electricity), Bord Gáis Energy, PO Box 10943, Dublin 2.

For queries via email...

For gas: info@bordgais.ie
For electricity: elecinfo@bordgais.ie
Bord Gáis Rewards: rewards@bordgais.ie

Other contact numbers...

Fax 01 611 01 02
Minicom 1850 630 630



Complaints

If you would like to raise a complaint with Bord Gáis Energy, first contact their customer care department. If they are unable to resolve your issue or you wish to escalate it further, you can then send them an official complaint via the email below, or by post.

If your issue still hasn't been resolved, consider escalating it to the CRU. Keep in mind that in order to raise the issue with the CRU, you'll need a complaint reference number which Bord Gáis Energy should have provided you with.

For complaints in writing...

Customer Care Department, PO Box 10943, Dublin 2.

For complaints via email...

customercare@bordgais.ie

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