Beat the Price Increases and Save Money on Electricity in 2026
Don't let rising electricity costs catch you out. Call Selectra today for expert advice on switching providers and finding the cheapest deal on electricity. Prices shown include recently announced price increases and cashback offers.
Variable Rate
Fixed Rate
32% Discount
To contact Bord Gáis, call their customer service number on (01) 611 01 01. Lines are open Monday to Friday 8am-8pm and Saturdays, 9am-5.30pm. You can also contact Bord Gáis via email at [email protected]. If you are looking to switch electricity provider, you can call 📞(01) 513 3662
Bord Gáis have several numbers for different departments and customer queries. For the fastest response, ensure you have your account number ready before calling.
| Department | Phone Number | Customer Service Opening Hours |
|---|---|---|
| Customer Service | (01) 611 01 01 | Monday to Friday, 8am-8pm and Saturdays, 9am-5.30pm. |
| New Customers | (01) 611 01 51 | Monday to Friday, 8am-8pm and Saturdays, 9am-5.30pm. |
| Business Customers | (01) 611 01 66 | Mon-Fri 8.30am-6.30pm. |
Bord Gáis Emergency Contact Numbers
Bord Gáis does not deal with electricity or gas emergencies directly.
Gas Emergencies: Call Gas Networks Ireland 24/7 on 1800 20 50 50.
Electricity Emergencies: Call ESB Networks on 1800 372 999.
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If you're moving home and are currently a Bord Gáis customer, contact the moving department on (01) 611 01 01 from Monday to Friday: 8 am-8 pm, and Saturdays: 9 am-5.30 pm.
This number handles both moving in (new supply setup) and moving out (final bill/account closure) queries.
Many customers are unsure of what they need to do when moving in or out of a property when it comes to their energy bills or with their Bord Gais PAYG top up.
Whenever you move in and out, make sure you know the following before calling the Bord Gáis moving department:
Bord Gáis caters to both residential and business customers, offering distinct contact numbers for each:
To avoid long wait times, it is recommended to first contact Bord Gáis Energy with the automated phone number system.
The automated phone number for residential energy enquiries is (01) 611 01 72.
Using the automated numbers will allow you to carry out a range of functions related to your account, specifically:
If your contact query relates to your online account, logging in, or using the Bord Gáis Energy app, you may find faster resolution through self-service or dedicated digital support.
The most common issues (like password resets, bill downloads, or submitting meter reads) can often be resolved through the Bord Gáis login portal.
If you require technical support for digital access, you can use the automated phone line: (01) 611 01 72 or use the Live Agent Web Chat (available during operating hours) for instant assistance.
The Bord Gáis boiler service contact number is (01) 611 01 30.
Lines are open 8 am-8 pm Monday to Friday and 9 am-5:30 pm on Saturdays.
Bord Gáis's Homecare service can assist you with any of the following services:
You can either call them directly or fill in the online form. You can also check out our articles on why you should service your boiler, and boiler maintenance tips and fixes.
If you're unhappy with a service or bill from Bord Gáis Energy, here’s a step-by-step guide to raising a complaint effectively.
Submit a Formal Complaint
If the issue isn't resolved by phone, you can send a formal complaint via email or post. This creates a documented record of your issue.
Use the appropriate email address for your query:
Post: You can send a letter to their main postal address:
Bord Gáis Energy,
PO Box 10943,
Dublin 2
Escalate Your Complaint Internally
If you're still not satisfied after submitting a formal complaint, you can ask for the issue to be escalated internally.
You can request to speak with a Team Lead or the Customer Service & Billing Manager. When writing to them, include your previous complaint reference number.
The postal address for this is:
Bord Gáis Energy,
1 Warrington Place,
Dublin 2.
Have you been a customer of Bord Gáis Energy? Leave your review here!
Bord Gáis Energy offers confidential, dedicated support for residential customers who are elderly, ill, or have a disability.
This is part of their commitment to the Priority Services Register (PSR). If you or someone in your household qualifies, you can register for support by calling:
Priority Services Registration: (01) 611 01 01
If you do not wish to contact Bord Gáis by phone, you can always write to them via email.
| Department | Email Address |
|---|---|
| Gas Enquiries | [email protected] |
| Electricity Enquiries | [email protected] |
| Bord Gáis Rewards | [email protected] |
| Customer Care | [email protected] |
In addition to their phone and email services, Bord Gais offer other means of contacting them, including:
Bord Gais now offers a live web chat feature on its website.
Learn More About Bord Gáis Customer Rewards
You could get a faster response by messaging Bord Gáis via social media for minor issues. Below are the links:
For formal documentation, you can write to them here:
Bord Gáis Energy,
PO Box 10943,
Dublin 2
Find Out More About Bord Gáis Services
The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.
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