How Do I Contact Bord Gáis?

By Cormac Breen

Content Manager

Cormac is Selectra.ie's energy expert along with being the chief content and editorial manager for the website. His aim is to help find the best deal for you and your home energy needs so that you save money on your annual bills. His knowledge and experience of the Irish energy market allows him to offer the best advice and insight into current prices, emerging trends and overall energy saving tips.

To contact Bord Gáis, call their customer service number on (01) 611 01 01, Monday to Friday 8am-8pm and Saturday's, 9am-5.30pm. You can also contact Bord Gáis via email at [email protected]. If you are looking to switch electricity provider, you can call 📞(01) 513 3662

What Are The Bord Gáis Contact Numbers?

Bord Gáis have several numbers for different departments and customer queries. 

Below you will find the relevant phone number and contact details for each department:

What's the Bord Gáis Contact Number for Moving Home?

If you're moving home and are currently a Bord Gáis customer, contact the company on 01 611 01 01 from Monday to Friday: 8 am-8 pm, and Saturday: 9 am-5.30 pm.

Many customers are unsure of what they need to do when moving in or out of a property when it comes to their energy bills or with their Bord Gais PAYG top up.

Whenever you move in and out, make sure you know the following before calling the Bord Gáis moving department:

• Your account details (available on a copy of a recent bill or Bord Gáis login account)
• The MPRN and GPRN numbers for your new home
• Contact details for your new landlord if you are moving into a rented property
• Meter readings (for your previous property and the new one once you've settled in)

What Other Bord Gáis Contact Numbers Are There?

Bord Gáis caters to both residential and business customers, offering distinct contact numbers for each:

• Automated Phone Numbers.
• Boiler Service.
• Complaints.

Are There Bord Gáis Automated Phone Numbers?

To avoid long wait times, it is recommended to first contact Bord Gáis Energy with the automated phone number system to see if you can resolve your issue or get an answer to your enquiry.

The automated phone number for residential energy enquiries is 01 611 01 72

Using the automated numbers will allow you to carry out a range of functions related to your account, specifically:

• Paying bills
• Submitting meter readings
• Access your account details

What's the Bord Gáis Boiler Service Contact?

The Bord Gáis boiler service contact number is 01 611 01 30.

Lines are open 8 am-8 pm Monday to Friday and 9 am-5:30 pm on Saturdays.

Bord Gáis's Homecare service can assist you with any of the following services:

• Boiler care
• Boiler repair
• Safety checks
• Power flushing

You can either call them directly or fill in the online form. You can also check out our articles on why you should service your boiler, and boiler maintenance tips and fixes.

Is There a Bord Gáis Contact for Complaints?

If you would like to raise a complaint with Bord Gáis, follow these simple procedures:

1. Contact their customer care on (01) 611 01 01
2. If they are unable to resolve your issue to your satisfaction, you can then send them an official complaint via email or by post
3. If your issue still doesn't get resolved, consider escalating it to the CRU
4. Keep in mind that, to raise the issue with the CRU, you'll need a complaint reference number, which Bord Gáis should have provided you with.

Can I Contact Bord Gáis via Email?

If you do not wish to contact Bord Gáis by phone, you can always write to them via email. 

Here are the various Bord Gáis contact email addresses:

Are There Other Ways to Contact Bord Gáis?

In addition to their phone and email services, Bord Gais offer other means of contacting them, including:

• Web chat
• Social media
• By post

Does Bord Gáis Have a Web Chat?

Bord Gais now offers a live web chat feature on its website so that customers can get quick information and assistance without having to call the customer service centre directly.

There are currently two types of web chats available on the site:

1. Live Agent - This option allows you to talk directly with an agent who can assist you with any questions you may have in relation to your account, services etc
2. AI Bot - While the responses may be faster than the agent, they are auto generated and often are taken directly from the FAQ section of the website, so not the best option unless you have a very general question.

Can I Contact Bord Gáis via Social Media?

Often, the social media channels of electricity providers are run by marketing experts or dedicated customer service teams.

This means that you may get a faster response by messaging Bord Gáis via social media.

We recommend you only do so for minor issues, as for more serious ones it is better to have all the relevant information documented in a single chain of proof such as email. 

Below are the links to contact Bord Gáis via social media:

Can I Contact Bord Gáis by Post?

There is no definitive information on whether writing to Bord Gáis is a formal way to contact them.

Due to the high volume of requests and complaints they receive, if you want your issue to be dealt with quickly, you should reach them through the Bord Gáis contact number or their online form.

However, if you do want to write to them, here's their main addresses:

Bord Gáis Energy,
PO Box 10943,
Dublin 2

By Cormac Breen

Content Manager

Cormac is Selectra.ie's energy expert along with being the chief content and editorial manager for the website. His aim is to help find the best deal for you and your home energy needs so that you save money on your annual bills. His knowledge and experience of the Irish energy market allows him to offer the best advice and insight into current prices, emerging trends and overall energy saving tips.