Bord Gais Energy Contact Numbers

Bord Gáis Energy logo in a blue and yellow banner

If you find yourself needing to contact Bord Gáis energy, there are a variety of ways to do so. The fact that you can contact Bord Gáis departments directly should certainly cut down on the amount of time you’ll need to be on hold.

We’ve searched high and low to bring you all the Bord Gáis contact numbers you could ever need, and which ones you’ll need to call depending on the situation. Read on to find out which number suits your situation.

If you’re not sure which exact category your issue falls under, just phone Bord Gáis Energy customer service and they will transfer you or point you in the right direction.

Emergency Bord Gáis Contact Information

Please note that Bord Gáis Energy does not deal with electricity or gas emergencies.

Both numbers are available 24/7 and you can also call 999 or 112.


Change your Bord Gais contact number

If you have moved to a new rental property or bought an existing property, remember to change the energy contract to your name and provide your contact number. If you do not do so, the meter will be registered in someone else’s name.

This could mean, particularly in the case of Pay As You Go meters, that you may be paying a higher rate as part of a debt-repayment agreement. Meaning that you will actively be paying off the previous resident’s debt, and possibly contributing to your own if you haven’t budgeted for the sudden increase in your electricity and gas bills.

You also won’t be able to benefit from any of the discounts to standard rates for new Bord Gáis Energy customers. In addition, it’s quite probable that the previous tenant defaulted to the more expensive standard rate by not switching every 12 months.

The easiest way to save money on your energy bills is by switching every 12 months. Check out our detailed information on Bord Gáis Energy’s current rates and tariffs before making the decision to switch.


Bord Gáis Energy customer service

For any issues with your billing, account, or to make a complaint, if you've searched online and can't find the answer or would prefer a human touch, give Bord Gáis Energy a ring.

As their customer care number is not a 1800, 1850 or 1890 number, you should also be able to contact them from abroad without any issues.

It also means you won’t have to worry about running up extra charges on your bill, as 1850 and 1890 numbers often fall outside of the requirements for free local calls or “free minutes” with mobile phone providers.

Reasons you may need to contact Bord Gáis Energy customer service could be:

  • You wish to close your Bord Gáis Energy account
  • You have an issue with a recent bill
  • Other general queries

To contact customer service you can call 01 611 0101 Monday to Friday from 8 am to 8 pm, or Saturday from 9 am to 5:30 pm


Bord Gáis Energy Social Media

Oftentimes the social media channels of energy companies are run by marketing experts or dedicated customer service teams. This means that you may, in fact, get a faster response by messaging Bord Gáis Energy via social media.

We recommend you only do so for minor issues, as for more serious ones it is better to have all the relevant information documented in a single chain of proof such as email.

Bord Gáis Energy Google+   Bord Gáis Energy Facebook  Bord Gáis Energy Youtube  Bord Gáis Energy Twitter


Bord Gáis Contact Sales

To switch to Bord Gáis Energy and directly contract any of their electricity, gas, or dual fuel offers, contact their sales department.

As it can be somewhat confusing to do the necessary mental arithmetic when discussing tariffs over the phone, we recommend you check out our information on Bord Gáis’s tariffs first, presented in a handy table format to make it easier to compare rates.

It can also help to have a flexible idea of what you’re looking for, so be sure to do your homework. Bord Gáis Energy has several tariffs with add-ons such as the Hive smart thermostat, plus a boiler care packages, so it can get quite confusing on the phone quite quickly.

To contact Bord Gáis Energy Sales, call 01 611 0151 from Monday to Friday 8 am to 8 pm, and Saturday 9 am to 5:30 pm.


Bord Gáis Energy Moving Home

If you're moving home and are looking to cancel your contract or switch it over to your new home, Bord Gáis Energy have you covered with their dedicated moving home department.

Many customers are unsure of what they need to do when moving in or out of a property when it comes to their energy bills. With a dedicated moving department, you can breathe a sigh of relief and won’t have to worry about being double-billed when moving into a new place, or losing any current discount you already have with Bord Gáis Energy.

To contact Bord Gáis Energy’s moving department simply call 01 611 0160 from Monday to Friday: 8 am-8 pm, and Saturday: 9 am-5.30 pm


Bord Gáis Contact Homecare

To avail of Bord Gáis Energy's Homecare service which covers boiler care, boiler repair, safety checks, and power flushing, you can either call them directly or fill in the online form.

For safety reasons, and in order to keep your boiler in tip-top shape, you should have your boiler serviced at least once a year. While it is an added expense, flushing out all the parts of your boiler and removing any accumulated dust or sediment will keep your boiler functioning optimally, needing less gas to run than an unserviced boiler.

Check out our articles on why you should service your boiler, and boiler maintenance tips and fixes.

The Bord Gáis Energy Homecare Contact Number is 01 611 0145 and lines are open Monday to Friday: 8 am to 8 pm and Saturday: 9 am to 5.30 pm.


Bord Gáis Energy and Hive

For any queries regarding Bord Gáis Energy's Hive offering, whether you're interested in purchasing a Hive unit, or would prefer one of the Hive heating plans, contact the dedicated Hive team to find out more.

To find out more about the Hive smart thermostat you can check out our dedicated Hive guide, or see how it stacks up when compared to other smart thermostats.

Bord Gáis Energy Hive’s Contact Number is 01 611 0135, and the opening hours are the same as Bord Gáis Energy’s other contact lines, Monday to Friday: 8 am - 8 pm or Saturday 9 am to 5.30 pm.

How do I make a complaint to Bord Gáis Energy?

If you would like to raise a complaint with Bord Gáis Energy, first contact their customer care department. If they are unable to resolve your issue or you wish to escalate it further, you can then send them an official complaint via the email below, or by post.

If your issue still hasn't been resolved, consider escalating it to the CRU. Keep in mind that in order to raise the issue with the CRU, you'll need a complaint reference number which Bord Gáis Energy should have provided you with.


Bord Gáis: Contact in Writing

For any queries which you wish to send by post, use the address below:

Customer Service, Residential gas (or Residential Electricity), Bord Gáis Energy, PO Box 10943, Dublin 2.

For queries via email...

For gas: info@bordgais.ie

For electricity: elecinfo@bordgais.ie

Bord Gáis Rewards: rewards@bordgais.ie

For customer care: customercare@bordgais.ie

Bord Gáis Energy: All contact numbers and opening hours

No matter the issue, you can find the relevant contact avenue below. Keep in mind that you may receive a faster response (for minor issues) by contacting Bord Gáis Energy via their social media channels.

Bord Gáis Energy Contact

Department

Number

Opening Hours

Customer service

01 611 0101

8am-8pm

Mon-Fri

9-5:30pm

Saturday

Sales

01 611 0151

8am-8pm

Mon-Fri

9-5:30pm

Saturday

Moving home

01 611 0160

8am-8pm

Mon-Fri

9-5:30pm

Saturday

Boiler homecare

01 611 0145

8am-8pm

Mon-Fri

9-5:30pm

Saturday

Hive

01 611 0135

8am-8pm

Mon-Fri

9-5:30pm

Saturday

Fax

01 611 01 02

Not given

Minicom

1850 630 630

9-5.30pm

Mon-Fri

I&C

1800 200 513

9am-5pm

Mon-Fri

Business Energy Efficiency/Consulting

1800 200 513

9am-5pm

Mon-Fri

Updated on