To contact Bord Gáis Energy, call 01 611 0101 (Mon–Fri: 8am–8pm; Sat: 9am–5:30pm). You can also email [email protected]. Manage your account online via the Bord Gáis Energy portal.
Bord Gáis Energy contact details at a glance
| Customer service phone | |
| Emergency number |
Gas: 1800 20 50 50
Electricity: 1800 37 29 99
|
| [email protected] | |
| Opening hours | Mon–Fri: 8am–8pm; Sat: 9am–5:30pm |
| Postal address | 1 Warrington Place, Dublin 2 |
| Online account | www.bordgaisenergy.ie/sign-in |
| Mobile app |
My Bord Gáis Energy
|
| Social media |
Bord Gáis Energy phone number
The main customer service number for Bord Gáis Energy is 01 611 0101, available Mon–Fri: 8am–8pm; Sat: 9am–5:30pm. You can use this number to:
- Query your account or billing
- Submit a meter reading
- Transfer or close your account
- Report a problem or make a complaint
- Ask about switching or new plans
Emergency numbers
- Gas: 1800 20 50 50
- Electricity: 1800 37 29 99
These lines are available 24/7 for emergencies and dangerous situations.
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More ways to contact Bord Gáis Energy
Bord Gáis Energy online account & app
Online portal
Manage your account, view bills, submit meter readings and update your details.
www.bordgaisenergy.ie/sign-inMy Bord Gáis Energy app
Manage your Bord Gáis Energy account on the go — check usage, top up and track your energy.
Bord Gáis Energy on social media
You can also reach Bord Gáis Energy or stay updated via their social media channels:
How to Make a Complaint About Bord Gáis Energy
If you have an unresolved issue with Bord Gáis Energy, you can escalate through the following steps:
Contact Bord Gáis Energy directly
Call 01 611 0101 or email [email protected]. Ask for a reference number and keep a record of all correspondence.
Escalate to a manager
If unresolved after 10 business days, request that your complaint be escalated to a team leader or complaints manager.
Contact the CRU
If still unresolved after 2 months (or if you receive a deadlock letter), contact the Commission for Regulation of Utilities (CRU):
- Phone: 1800 404 404
- Email: [email protected]
- Online: www.cru.ie
- Post: Customer Care Team, CRU, P.O. Box 11934, Dublin 24
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