Bord Gáis Contact Number: How Do I Contact Bord Gáis?

Bord gais contact

If you need a Bord Gáis Energy contact number in a hurry and don't have the time to be trawling through different websites looking for the exact number you need to get through to the right department in question, no need to worry, we've got you covered. The fact that you can contact Bord Gáis departments directly should certainly cut down on the amount of time you’ll need to be on hold.


Summary of All Bord Gáis Contact Numbers

We’ve searched high and low to bring you all the Bord Gáis Energy phone numbers you could ever need, depending on the situation. Read on to find out which number suits your circumstances.

Bord Gáis contact number in Ireland by department

Department

Number

Opening Hours

Customer service

01 611 0101

Mon-Fri 8 am to 8 pm

Saturday 9 am to 5:30 pm

Moving home

01 611 0160

Mon-Fri 8 am to 8 pm

Saturday 9 am to 5:30 pm

Boiler service

01 611 0145

Mon-Fri 8 am to 8 pm

Saturday 9 am to 5:30 pm

Hive

01 611 0145

Mon-Fri 8 am to 8 pm

Saturday 9 am to 5:30 pm

Fax

01 611 01 02

24/7

Minicom

1850 630 630

Mon-Fri 9 am to 5:30 pm

Business Energy

01 611 01 33

Mon-Fri 8:30 am to 6:30 pm

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Is Bord Gáis a Free Phone Number? Except for the Minicom, 850 number, all Bord Gáis Energy phone numbers are free of any extra charge. Depending on your phone plan, some operators may charge you for calls to a landline.

Below, we elaborate in detail on the assistance you can expect when you contact Bord Gáis at the corresponding departmental phone number.

What Is the Bord Gáis Contact Number?

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The company being so large, we have divided the Bord Gáis Energy contact numbers into the following categories:

Bord Gáis Contact Number for Existing Residential Customers

If you are currently a Bord Gáis customer and have a query regarding your gas or electricity account, contact the main customer care number. We recommend having a recent bill at hand as you may need information on it to confirm details with the Bord Gáis customer service agent.

As their customer care number is not a 1800, 1850, or 1890 number, you should also be able to contact them from abroad without any issues.

Reasons you may need to contact Bord Gáis customer service could be:

  • You wish to close your Bord Gáis account
  • You have an issue with a recent bill
  • Other general queries

To contact customer service you can call 01 611 0101 Monday to Friday from 8 am to 8 pm, or Saturday from 9 am to 5:30 pm

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Bord Gáis Contact Number for New Customers

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If you are a new customer or are thinking of becoming one, you will want to use the Bord Gáis sales contact number for any of the following products:

  • Electricity contract
  • Gas contract
  • Dual Fuel contract

As it can be somewhat confusing to do the necessary mental arithmetic when discussing tariffs over the phone, we recommend you check out our information on Bord Gáis’ tariffs first. It is presented in a handy table format to make it easier to compare electricity and gas prices in Ireland.

It can also help to have a flexible idea of what you’re looking for, so be sure to do your homework. Bord Gáis has several tariffs with add-ons, such as the Hive smart thermostat, plus boiler care packages. It can therefore get quite confusing on the phone quite quickly.

To contact Bord Gáis Sales, call 01 611 0151 from Monday to Friday 8 am to 8 pm, and Saturday from 9 am to 5:30 pm.

Moving Home Phone Number for Bord Gáis

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If you're moving home and are currently a Bord Gáis customer, contact the company on 01 611 01 60 from Monday to Friday: 8 am-8 pm, and Saturday: 9 am-5.30 pm.

Many customers are unsure of what they need to do when moving in or out of a property when it comes to their energy bills. With a dedicated moving department, you can breathe a sigh of relief and won’t have to worry about being double-billed when moving into a new place, or losing any current discount you already have with Bord Gáis.

Once you've got yourself organised don't forget to create your online account so you can manage all your bills easily in one place and track your rewards.

Be sure to have the following information at hand when you contact Bord Gáis:

  • Your account details (available on a copy of a recent bill).
  • The MPRN and GPRN numbers for your new home.
  • Contact details for your new landlord if you are moving into a rented property.
  • Meter readings (for your previous property and the new one once you've settled in).

Note that not all Irish energy providers request photos of meter readings with a newspaper in them. It is still good practice to do so as you can easily prove the date you took the meter reading.

How Do I Change My Phone Number with Bord Gáis?

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If you have moved to a new rental property or bought an existing property, remember to change the energy contract to your name and provide your contact phone number. If you do not do so, the meter will be registered in someone else’s name.

Failure to do so may put you in one of the following situations, particularly in the case of Pay As You Go meters;

  • You may be paying a higher rate as part of a debt-repayment agreement.
  • You may be actively paying off the previous resident’s debt.
  • Contributing to your own debt if you haven’t budgeted for the sudden increase in your electricity and gas bills.
  • You won’t be able to benefit from any of the discounts on standard rates for new Bord Gáis customers.
  • It’s quite probable that you will default to the more expensive standard rates.

The easiest way to save money on your energy bills is by switching every 12 months, moving into a new property is the perfect occasion to do just that. Check out our detailed information on Bord Gáis’s current rates and tariffs before deciding to switch.

Bord Gáis Automated Phone Numbers

To avoid long wait times, it is recommended to first contact Bord Gáis Energy with the automated phone number system to see if you can resolve your issue or get an answer to your enquiry. The automated phone numbers are as follows:

  • Residential gas enquiries can be answered on 01 6832655
  • Residential electricity enquiries can be managed on 01 6832656
  • Residential Homecare enquiries should be directed to 01 6832657
  • The Business Care Team automated system can be reached on 01 6832658

Using the automated numbers will allow you to carry out a range of functions related to your account, specifically:

  • Paying bills.
  • Submitting meter readings.
  • Access your account details.

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Boiler Service Phone Number

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Whether your boiler has gone bust and you need an engineer out to fix it ASAP or are interested in more information regarding boiler homecare packages, the Bord Gáis boiler service contact number is 01 611 0145. Lines are open 8 am-8 pm Monday to Friday and 9 am-5:30 pm on Saturdays.

Bord Gáis's Homecare service can assist you with any of the following services;

  • Boiler care
  • Boiler repair
  • Safety checks
  • Power flushing

You can either call them directly or fill in the online form.

For safety reasons, and to keep your boiler in tip-top shape, you should have your boiler serviced at least once a year. While it is an added expense, flushing out all the parts of your boiler and removing any accumulated dust or sediment will keep your boiler functioning optimally, needing less gas to run than an unserviced boiler.

Check out our articles on why you should service your boiler, and boiler maintenance tips and fixes.

Bord Gáis Hive Contact Phone Number

For any queries regarding Bord Gáis's Hive offering, whether you're interested in purchasing a Hive unit, or would prefer one of the Hive heating plans, contact the dedicated Hive team to find out more.

To find out more about the Hive smart thermostat you can check out our dedicated Hive guide, or see how it stacks up when compared to other smart thermostats.

The Bord Gáis Contact Number for Hive is 01 611 0135, and the opening hours are the same as Bord Gáis’s other contact lines, Monday to Friday: 8 am - 8 pm or Saturday 9 am to 5.30 pm.

Bord Gáis Business Contact Number

Bord Gáis business customers and I&C companies may direct their enquiries towards 01 611 01 33, Monday to Friday from 8.30 am to 6.30 pm.

Emergency Bord Gáis Contact Numbers

Please note that Bord Gáis does not deal with electricity or gas emergencies.

Both phone numbers are operational 24 hours a day 365 days a year.

Is There a Bord Gáis Contact Telephone Number for Complaints?

If you would like to raise a complaint with Bord Gáis, follow these simple procedures;

  1. Contact their customer care department.
  2. If they are unable to resolve your issue to your satisfaction, you can then send them an official complaint via email or by post.
  3. If your issue still doesn't get resolved, consider escalating it to the CRU.
  4. Keep in mind that, to raise the issue with the CRU, you'll need a complaint reference number which Bord Gáis should have provided you with.

Other Bord Gáis Contact Options

For any queries which you wish to send by post, use the mailing address below:

  • Bord Gáis Energy Contact Address
  • Customer Service,
  • Residential gas (or Residential Electricity),
  • PO Box 10943,
  • PO Box 10943,

Bord Gáis contact Email Addresses

If you do not wish to contact Bord Gáis Energy by phone, you can always write them an email. Here are the various Bord Gáis contact email addresses.

Bord Gáis Email Contact Details by Department
Department Bord Gáis Email address
Gas enquiries [email protected]
Electricity enquiries [email protected]
Bord Gáis Rewards [email protected]
For customer care [email protected]
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Contact Bord Gáis via Social Media

Often, the social media channels of energy companies are run by marketing experts or dedicated customer service teams. This means that you may get a faster response by messaging Bord Gáis via social media.

We recommend you only do so for minor issues, as for more serious ones it is better to have all the relevant information documented in a single chain of proof such as email. Here are the links to contact Bord Gáis via social media:

Bord Gáis Facebook Bord Gáis Youtube Bord Gáis Twitter

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