Bord Gáis: Contact Numbers and Customer Service 2024

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Bord gais contact phone number

The main Bord Gáis customer service number is (01) 611 01 01 and is open Monday to Friday 8am-8pm! If you are looking to speak with a specific Bord Gáis department, our contact guide will outline all the necessary phone numbers and email addresses you need, whether you are looking for general customer service, are a business customer or planning to move home. 

What Are the Main Bord Gáis Phone Numbers?

Bord Gáis Ireland have several phone numbers related to customer service, sales, business etc. To make it easier to find the correct contact number quickly, we have listed the main Bord Gáis phone numbers in the table below.

📞 Bord Gáis Phone Numbers

Department

Number

Opening Hours

Customer Service

(01) 611 01 01

(01) 611 01 51 (new customers)

Mon-Fri 8am-8pm

Sat 9am-5.30pm

Moving Home

(01) 611 01 60

Mon-Fri 8am-8pm

Sat 9am-5.30pm

Business Energy

(01) 611 01 66

Mon-Fri 8.30am-6.30pm

Have a Recent Bill At Hand Make sure to have a recent gas or electricity bill at hand before calling Bord Gáis as this way you will be easily able to quote the necessary information the customer service agent asks you for speeding up the process while also helping to resolve your enquiry much faster. 

What's the Bord Gáis Contact Number for Existing Customers?

If you are currently a Bord Gáis customer, you should call (01) 611 01 01 open Monday to Friday from 8 am to 8 pm, or Saturday from 9 am to 5:30 pm. We recommend having a recent bill at hand as you may need information on it to confirm details with the Bord Gáis customer service agent.

What's the Bord Gáis Contact Number for New Customers?

If you are a new customer or are thinking of becoming one, you will want to use the Bord Gáis sales contact number on (01) 611 01 51 for any of the following products:

  • Electricity contract
  • Gas contract
  • Dual Fuel contract

As it can be somewhat confusing to do the necessary mental arithmetic when discussing tariffs over the phone, we recommend you check out our information on Bord Gáis’ tariffs first. It is presented in a handy table format to make it easier to compare electricity and gas prices in Ireland.

New customers can also avail of Bord Gáis' Rewards Club, where members can avail of special discounts and rewards from the supplier.

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What's the Bord Gáis Phone Number for Moving Home?

If you're moving home and are currently a Bord Gáis customer, contact the company on 01 611 01 60 from Monday to Friday: 8 am-8 pm, and Saturday: 9 am-5.30 pm.

What Should I Prepare Before Calling The Moving Department?

Many customers are unsure of what they need to do when moving in or out of a property when it comes to their energy bills or with their Pay As You Go meters. Whenever you move in and out, make sure you know the following before calling the Bord Gáis moving department:

  • Your account details (available on a copy of a recent bill or Bord Gáis login account)
  • The MPRN and GPRN numbers for your new home
  • Contact details for your new landlord if you are moving into a rented property
  • Meter readings (for your previous property and the new one once you've settled in)

Note that not all Irish energy providers request photos of meter readings with a newspaper in them. It is still good practice to do so, as you can easily prove the date you took the meter reading.

What Other Bord Gáis Phone Numbers Are There?

Bord Gáis caters to both residential and business customers, offering distinct contact numbers for each. Whether it's direct lines for business inquiries, automated numbers for swift residential service, or a dedicated boiler service hotline, Bord Gáis ensures a streamlined communication experience for all customer types.

What Is the Bord Gáis Phone Number for Businesses?

If you are a Bord Gáis business customer, the phone number you will need to call is 01 611 01 66 available Mon-Fri from 8.30am to 6.30pm. Bord Gáis don't only supply domestic properties but also are the supplier for a great number of large to smaller businesses in Ireland.

Bord Gáis offers a range of different tariff options for its business customers, and naturally also has its own way of making contact with them.

Check Out Our Bord Gáis Business Guide!

Are There Bord Gáis Automated Phone Numbers?

To avoid long wait times, it is recommended to first contact Bord Gáis Energy with the automated phone number system to see if you can resolve your issue or get an answer to your enquiry. 

The automated phone numbers are as follows:

  • Residential energy enquiries can be answered on 01 611 01 72
  • Residential Homecare enquiries should be directed to 01 611 01 72
  • The Business energy automated system can be reached on 01 611 01 75

Using the automated numbers will allow you to carry out a range of functions related to your account, specifically:

  • Paying bills
  • Submitting meter readings
  • Access your account details

What's the Bord Gáis Boiler Service Phone Number?

 

Whether your boiler has gone bust and you need an engineer out to fix it ASAP or are interested in more information regarding boiler homecare packages, the Bord Gáis boiler service contact number is 01 611 01 30.

Lines are open 8 am-8 pm Monday to Friday and 9 am-5:30 pm on Saturdays.

Bord Gáis's Homecare service can assist you with any of the following services:

  • Boiler care
  • Boiler repair
  • Safety checks
  • Power flushing

You can either call them directly or fill in the online form. You can also check out our articles on why you should service your boiler, and boiler maintenance tips and fixes.

What's the Emergency Bord Gáis Phone Number?

Please note that Bord Gáis does not deal with electricity or gas emergencies.

Both phone numbers are operational 24 hours a day, 365 days a year.

Is There a Bord Gáis Contact Number for Complaints?

If you would like to raise a complaint with Bord Gáis, follow these simple procedures:

  1. Contact their customer care on (01) 611 01 01
  2. If they are unable to resolve your issue to your satisfaction, you can then send them an official complaint via email or by post
  3. If your issue still doesn't get resolved, consider escalating it to the CRU
  4. Keep in mind that, to raise the issue with the CRU, you'll need a complaint reference number, which Bord Gáis should have provided you with

What Are Bord Gáis Email Addresses?

If you do not wish to contact Bord Gáis Energy by phone, you can always write them an email. Here are the various Bord Gáis contact email addresses.

💻Bord Gáis Email Address by Department

Department

Email Address

Gas Enquiries

[email protected]

Electricity Enquiries

[email protected]

Bord Gáis Rewards

[email protected]

Customer Care

[email protected]

Does Bord Gáis Have a Web Chat?

Bord Gais now offers a live web chat feature on its website so that customers can get quick information and assistance without having to call the customer service centre directly.

There are currently two types of web chats available on the site:

  1. Live Agent - This option allows you to talk directly with an agent who can assist you with any questions you may have in relation to your account, services etc
  2. AI Bot - There is also the option to talk to an AI bot. While the responses may be faster than the agent, they are auto generated and often are taken directly from the FAQ section of the website, so not the best option unless you have a very general question.

Can I Write to Bord Gáis?

There is no definitive information on whether writing to Bord Gáis is a formal way to contact them. 

Due to the high volume of requests and complaints they receive, if you want your issue to be dealt with quickly, you should reach them through the Bord Gáis contact number or their online form. 

However, if you do want to write to them, here's their main addresses:

  • Home Energy, Bord Gáis Energy, PO Box 10943, Dublin 2
  • Business Energy, Bord Gáis Energy, PO Box 10943, Dublin 2

Can I Contact Bord Gáis via Social Media?

Often, the social media channels of energy companies are run by marketing experts or dedicated customer service teams. This means that you may get a faster response by messaging Bord Gáis via social media.

We recommend you only do so for minor issues, as for more serious ones it is better to have all the relevant information documented in a single chain of proof such as email. Here are the links to contact Bord Gáis via social media:

Bord Gáis Facebook Bord Gáis Youtube Bord Gáis Twitter

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