Is Sky Broadband Worth It?
Sky stands as a major broadband and TV provider in Ireland, renowned for exclusive content unavailable elsewhere. The service can justify its premium pricing for those seeking comprehensive broadband and television experiences. Customers must evaluate advantages against disadvantages to determine suitability.
Compare Broadband Plans and Save Today!
Our broadband experts at Selectra compare all Irish providers to find you the fastest and cheapest plan — completely free.
Quick Sky Pros and Cons
Advantages
- Exclusive content with films and TV shows
- Varied broadband packages
- Large international brand
- Personalised TV packages
Disadvantages
- Problems contacting customer service
- Trouble with broadband service and speeds
- Expensive
- TV packages not always necessary
What Are Sky Broadband's Advantages?
1. Exclusive Content
Sky offers exclusive programming through add-on packages. HBO content via Sky Atlantic remains unavailable elsewhere. The Sky Go app and Sky Store provide additional entertainment options.
2. Varied Broadband Packages
Sky provides multiple package options accommodating different customer needs, with speeds up to 1 Gbps available.
3. Large Customer Base
As an international company, Sky maintains approximately 700,000 Irish subscribers, establishing credibility and security assurance.
What Do Sky's Customers Complain About?
Common complaints include slow customer service response times and exit fees for cancellations. Peak-time download speed reductions frustrate numerous users.
What Are the Sky Reviews on Trustpilot Like?
Trustpilot provides an unverified platform where customers share experiences. Users tend to emphasize frustrations rather than praise.
Overall Rating: 1.4 out of 5 stars (342 reviews total)
- 90% left 1-star reviews
- 7% left 5-star reviews
What Do Trustpilot Reviewers Like About Sky?
Positive reviewers praise customer service quality:
"I've recently changed my supplier to Sky & we had major probs with blockages but we were lucky enough to get James who went over and above" — Bernie Maher
"Questions Re contract renewal, were clearly explained, in a professional, friendly manner by Oisin" — Geraldine Collis
What About Sky Complaints on Trustpilot?
Negative reviewers report service difficulties:
"I called multiple times about address update and cancellation on the previous address" — Beatriz Mendes Nascimento
Speed complaints emerge regularly:
"absolutely awful broadband service, no speed, constantly interrupts. I am not able to work" — Inna Mihhaljova
Compare Broadband Plans and Save Today!
Our broadband experts at Selectra compare all Irish providers to find you the fastest and cheapest plan — completely free.
What Are the Sky Reviews on Google Like?
Google Reviews focuses on individual store experiences rather than headquarters operations.
Overall Rating: 1.9 out of 5 stars (589 reviews total)
Majority are 1-star, though significant 5-star reviews exist.
What Do Google Reviewers Like About Sky?
Some customers report improved pricing outcomes:
"Called sky today to cancel my account after it hiked in price...my bill was reduced a lot" — Melanie Lynch
Service recovery receives praise:
"Eventually I was put in contact with Gary in (loyalty and cancellations). This chap sorted out the issue in ten minutes" — Jason McCormick
What About Sky Complaints on Google?
Service quality concerns persist:
"Awful service, awful prices...The second, cut me off without a call back" — Cormac Murphy
Product ordering issues arise:
"Ordered Sky Glass...Woke up to an email telling me it was all cancelled...couldn't help me" — Douglas James