Sky Broadband Reviews: How Good Is Sky Broadband?

By David Tait

Editorial Manager

Overall, Sky Ireland has a rating of 1.4 out of 5 stars on Trustpilot. When it comes to looking for a new broadband provider, heading to the review’s section is one of the best places to get an idea. So, how good are the Sky broadband reviews? In our Sky broadband reviews guides we'll walk you through all customers experiences so you can decide if you want to go with Sky!

Is Sky Broadband Worth It?

Sky is one of the largest broadband and TV providers in Ireland and is renowned for having content that just doesn’t exist elsewhere. Although it comes across as expensive, having Sky can be worth the extra costs if you want a full experience with your Sky broadband and Sky TV. Overall, you need to weigh the advantages and disadvantages with Sky broadband to get an idea of what you want and need.

What Are Sky Broadband's Advantages?

Sky broadband does have a range of different advantages when it comes to choosing them as your provider. Let’s have a look at some of the main ones:

1. Exclusive Content
   With Sky Broadband, you can get extra Sky packages for your TV. Sky has the great advantage of offering exclusive content that is unavailable elsewhere. For example with Sky Atlantic you can gain access to the entire HBO catalogue of films and TV shows that you see on your Sky Go app using your Sky account. You can also use the Sky Store to find new films and TV shows to watch.
2. Varied Broadband Packages
   Sky has some very varied broadband packages that also allows for customers to find the right service for their needs. They also have some of the faster speeds, offering 1 Gbps with some packages.
3. Large Customer Base
   Sky is an international company and has a very large customer base in Ireland with nearly 700,000 subscribers. Sky is well known for its services and it can be a safe bet to go with them when it comes to their broadband security.

What Do Sky's Customers Complain About?

Like any broadband provider, Sky has its share of customer complaints. Sky's customer service team has had problems with slow response times. Additionally, customers who switch from Sky may be charged an exit fee, which can be an unwelcome surprise for those who aren’t aware of this beforehand. Some customers have also reported slow download speeds, particularly during peak times, which can be extremely frustrating.

What Are the Sky Reviews on Trustpilot Like?

Trustpilot provides customers with a valuable platform to share their experiences and opinions about various companies. When it comes to Sky, Trustpilot is a popular avenue for customers to express both their positive feedback and complaints. However, it's important to note that most of the reviews on Trustpilot are not verified, and occasionally, customers tend to use the platform more to vent their frustrations rather than to solely offer praise about the company.

What Do Trustpilot Reviewers Like About Sky?

Many Trustpilot reviewers praise Sky's customer service and the way they’ve been attended to over the phone:

I've recently changed my supplier to Sky & we had major probs with blockages but we were lucky enough to get James who went over and above the call of duty to make sure we got set up quickly. We now have the full system and are really pleased with it. All the personnel we dealt with were great but James was exceptional!

Bernie Maher on Trustpilot, 11/05/2023

Other customers have also had positive experiences when it came to Sky installations and contract renewals:

Questions Re contract renewal, were clearly explained, in a professional, friendly manner by Oisin. He organised a Sky technician to call to install a new box. He explained terms, conditions and Sky offers, that were most suitable for my preferences. Thank you Osin…

Geraldine Collis on Trustpilot, 20/01/2023

What About Sky Complaints on Trustpilot?

Some Trustpilot reviewers have had negative experiences with Sky's customer service team, particularly when it comes to contacting Sky: 

I called multiple times about address update and cancellation on the previous address that it wasn’t even supposed to be active! Sky services are completely awful! Wouldn’t recommend to anyone.

 Beatriz Mendes Nascimento on Trustpilot, 14/06/2023

Others have reported slow broadband speeds frustrating their daily tasks:

absolutely awful broadband service, no speed, constantly interrupts. I am not able to work, not able to do anything with such service. I am already in a stress, because I have to complete the tasks and projects, but this level of service is below any standards. Please stay away from them.

 Inna Mihhaljova on Trustpilot, 22/06/2023

How Does Sky Do Overall on Trustpilot?

Overall, Sky Ireland has a rating of 1.4 out of 5 stars on Trustpilot. From a total of 342 reviews, 90% of reviewers left a 1 star review versus the 7% who left a 5 star review. While some customers have had positive experiences, others have had issues with customer service and with the actual broadband service they’ve been provided with. It’s also important to take reviews with a pinch of salt due since they are not verified.

What Are the Sky Reviews on Google Like?

Google Reviews is another option for assessing the customer experience, especially when switching to Sky. Like Trustpilot, Google Reviews can provide a useful overview of how customers are treated. However, it is important to note that customers often review individual stores rather than the main Sky headquarters.

What Do Google Reviewers Like About Sky?

Some Google reviewers have praised aspects of the customer service and the fact that they’ve been able to reduce their bill even after the price rises:

Called sky today to cancel my account after it hiked in price. To my surprise the call was answered within 3 minutes (which never happens) by a lovely cancellation team member by the name of Mark. Extremely helpful which also never happens! And yes I kept sky but my bill was reduced a lot so I'm good with that. Gave 4 stars for Mark because of his mannerisms but I would have given 5 because I feel he really could have given me a better deal to be honest.

Melanie Lynch on Google, Feb 2023

Similarly to Trustpilot, many Google reviewers have had a positive experience when it comes to getting their problems solved with Sky solved over the phone:

Had an issue with sky, was given the run around for two days. Eventually I was put in contact with Gary in ( loyalty and cancellations) . This chap sorted out the issue in ten minutes. Customer service personified. Gary should be management . Sky Ireland would learn alot from him. Thanks again Gary.

Jason McCormick on Google, February 2023

What About Sky Complaints on Google?

There are many Google reviewers who have had similar complaints to the Trustpilot reviewers, particularly when it came to customer service and problems with their broadband line:

Awful service, awful prices. I knew my subscription was about to expire so I rang them to enquire. Was quoted two separate but outrageous prices by two different members of the cancellation team. The second, cut me off without a call back. I eventually called back and got through to someone who was friendly enough. Couldn't not recommend them enough.

Cormac Murphy on Google, April 2023

In addition to this, there have been some customers who have had difficulty when it comes to ordering products like the Sky Glass TV or Sky Q:

Ordered Sky Glass. Passed the credit check (CFA), paid hundreds upfront wasn’t a problem. Got told delivery date later in the week. Woke up to an email telling me it was all cancelled. Rang Customer Service who couldn’t help me as they said it’s a new product and they don’t understand either and also couldn’t give me a turnaround time on when my money would be refunded. Absolutely shocking!

Douglas James on Google, May 2023

How Does Sky Do Overall on Google?

Overall, Sky has a rating of 1.9 out of 5 stars on Google. Out of 589 reviews, the majority of them have been 1 star reviews although there is a significant portion that are 5 stars. Again, like with Trustpilot, customers are going to have different experiences and opinions that won’t reflect what you might have if you switch to Sky.