What to Do Right Now

Check Downdetector

See if other Sky users are reporting broadband outages right now.
Check My Sky Account

Log in to view fault history, billing status, and network alerts.
Call Sky: 0818 719 919

Speak directly with Sky’s broadband support team about your fault.
Restart Your Router

A quick restart fixes most connection issues in just a few minutes.

Compare Broadband Plans and Save Today!

Our broadband experts at Selectra can help you secure a fast, affordable plan - completely free.

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Is the Sky Network Down Now?

If your internet has stopped working at home, there could be several reasons beyond a network-wide outage. Check these common causes before contacting the Sky support team:

Sky uses the Eir network. Sky broadband in Ireland is delivered over the Eir fixed-line infrastructure. This means that if there is an Eir network outage in your area, your Sky broadband will also be affected. Check both the Sky and Eir Downdetector pages for outage reports.
Device Failure
Your Sky router may have stopped working, or your laptop’s WiFi antenna could be damaged. If you use an ethernet cable, make sure it is plugged in correctly and not damaged.
Power Cut
Even a brief power cut turns off your router. It may still be restarting. Check the lights on your Sky router — they should turn solid when fully loaded.
Missed Payments
Your service may be suspended if you have missed a payment. Check your bank account and My Sky account for outstanding bills.
Unexplained Outage
Sometimes outages happen for no apparent reason. Since Sky uses the Eir network, an issue on Eir’s infrastructure may affect your Sky connection.

Is the Sky Broadband Down in My Area?

If you have ruled out local issues, check whether Sky broadband is officially down. Use your phone or another device to visit Downdetector’s Sky page to see if others in your area are experiencing the same problem. Since Sky uses the Eir network, also check the Eir Downdetector page — an Eir outage will affect Sky customers too.

Can I Check on My Sky Account If Sky Broadband Is Down?

You can check whether your Sky broadband is down by logging into your My Sky account. From there, you can view service status alerts, fault reports, and billing information. The My Sky App on your phone also provides real-time updates on any network issues affecting your area.

Broadband Outage Map

The map below shows broadband outages reported by users across Ireland in real time. Click on a marker for details.

Live Broadband Outages in Ireland
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Source: user reports · Selectra

Mobile Network Outage Map

The map below shows mobile network (4G/5G) outages reported by users across Ireland in real time.

Live Mobile Network Outages in Ireland
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Source: user reports · Selectra

How Do I Report a Broadband Fault to Sky?

If you have confirmed a Sky broadband fault and want to report it, you can do so through the Sky support website or by calling the Sky broadband support line directly.

Thank you! Your outage report has been submitted and will help others in your area.

Outage Type *

Provider *

Your Address *

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How Do I Report a Sky Broadband Fault Online?

You can report a fault through the Sky website or the My Sky App. Follow these steps:

Step 1 Log In
Sign in to your My Sky account or open the My Sky App on your phone.
Step 2 Service Check
Navigate to the help section and select “Broadband” as the issue. Sky will run a diagnostic check on your line.
Step 3 Report the Fault
If the diagnostic check detects an issue, follow the prompts to log a fault ticket. Include details about when the problem started.

Alternatively, you can contact the Sky broadband support team directly by phone on 0818 719 919.

0818 719 919 Sky Broadband Support — more contact options
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Why Is My Sky Mobile Data Not Working?

If you are using a Sky Mobile device and your data suddenly stopped working, you may need to go through a different set of troubleshooting steps than for the broadband router. Sky Mobile uses the Eir mobile network, so outages on Eir’s mobile infrastructure can affect Sky Mobile customers.

How Do I Solve the Sky Network Down on My Phone?

Check the following on your mobile device:

Check Your Signal
You might have entered an area with poor coverage. Sky Mobile uses the Eir network, so check both Sky and Eir coverage maps for your location.
Check Data Allowance
Your mobile data may have run out. Check your Sky piggybank or data allowance — unused data rolls over with Sky Mobile.
Check APN Settings
Make sure mobile data is switched on and your APN is set to data.myeirmobile.ie (Sky uses the Eir network) with a blank username and password.
Check for Physical Damage
If you have knocked or dropped your phone, the antenna inside may be damaged and cannot receive a signal properly.

How Do I Solve Sky Broadband Down at Home?

If your Sky broadband router has lost its connection, the issue may be with the phone line coming into your home (since Sky uses the Eir network). Check that your phone line filter (microfilter) is properly connected and that no other devices on the phone line are causing interference. You can also check your My Sky account for any known outages in your area.

What is an Access Point Name (APN)? All phones with a SIM card need to connect to the mobile network. The APN is like the address for your phone to send and receive data and is different for each carrier. You can usually find the APN information in your device settings by looking under Mobile Network and then in Access Point Names.

Compare Broadband Plans and Save Today!

Our broadband experts at Selectra can help you secure a fast, affordable plan - completely free.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

How Do I Reset My Sky Broadband Router?

Having your broadband router on for a long time might cause it to become a little bit buggy. This is normal, but you might need to reset your router if your Sky broadband is down.

Simple Restart

This reboots your router with all the settings intact. It usually works to solve most problems.
1 Turn off the router by pressing the power button at the back.
2 Wait around 1 to 5 minutes.
3 Turn it back on again.
This is the recommended first step for most issues.

Full Factory Reset

1 Find the Reset Button on the back of the router, in a tiny hole near the Power Button. Use a pin or paper clip.
2 Hold down the button for 10–20 seconds until the lights start flashing, then release.
3 Wait about two minutes until all lights turn solid. You will then need to set up your router again.

How Can I Fix Slow Sky Broadband?

Sometimes the problem is not that the Sky network is down, but that it is really slow. As a provider, Sky is required by ComReg to provide the speeds advertised on your contract.

What Affects My Sky Broadband Speed?

Speeds Contracted Unlike mobile contracts, you usually pay for a certain speed. If it is too slow for your household, consider switching to faster speeds.
Home Size Large houses have connectivity issues since WiFi coverage is limited. Place the router centrally or add WiFi boosters.
Network Coverage Not all companies cover the same ground. Check what your neighbours use and consider switching provider.

If you are concerned about your speeds, run a quick broadband speed test to check if you are getting what you pay for. If Sky broadband speeds are repeatedly underperforming, you may be able to end your contract without a penalty fee.

Compare Broadband Plans and Save Today!

Our broadband experts at Selectra can help you secure a fast, affordable plan - completely free.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Frequently Asked Questions About Sky Broadband Outages

You can check if Sky broadband is down by visiting Downdetector to see if other users are reporting issues. Since Sky uses the Eir network, also check the Eir Downdetector page. You can also log into your My Sky account or the My Sky App for service status updates.

You can report a fault to Sky through their website by logging into your account and running a broadband diagnostic, or by calling Sky broadband support on 0818 719 919. The support team can check for area-wide outages and log a fault ticket.

To restart your Sky router, press the power button at the back to turn it off, wait 1-5 minutes, then turn it back on. This reboots the router with all existing settings intact. For a full factory reset, hold the small reset button with a pin for 10-20 seconds until the lights flash.

Slow Sky broadband can be caused by the speed tier you are paying for, the size of your home (WiFi signal weakens over distance), or the quality of the Eir line to your home (since Sky uses the Eir network). Run a speed test to check if you are getting the speeds your contract promises.

Yes, Sky broadband in Ireland is delivered over the Eir fixed-line network. This means that if Eir has an outage in your area, your Sky broadband will also be affected. When troubleshooting, check both Sky and Eir outage reports.

Further Reading