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Pure Telecom Ratings on Review Platforms
Ratings from independent consumer review platforms.
Based on 2,317 reviews
Pure Telecom on Trustpilot
Trustpilot is an independent consumer review platform. Pure Telecom has a rating of 4.4/5 based on 2,317 customer reviews on Trustpilot.
Is Pure Telecom Any Good?
Pure Telecom was established in 2002 and ranks among Ireland's leading broadband and phone service providers. The company initially served business customers exclusively until expanding into residential markets in 2005. Today, Pure Telecom employs over 100 staff at Citywest Business Campus in Dublin, offering broadband, phone, and TV packages. The organisation remains 100% owned and operated in Ireland.
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Pure Telecom Pros and Cons
Advantages
- 100% Irish-owned and operated
- Strong Trustpilot rating
- Responsive customer service
- Competitive broadband pricing from €35/month
Disadvantages
- Installation difficulties reported by some
- Limited coverage compared to major providers
- Limited to broadband, phone, and TV only
- Speeds can underperform expectations
What Are Pure Telecom's Advantages?
Pure Telecom's Irish ownership enables a focused approach on quality and personalised customer experience. Pricing is competitive, starting at €35 monthly with speeds ranging from 150 Mbit/s to 1 Gbps. Customer service responsiveness is frequently praised in positive reviews.
What Do Pure Telecom Customers Complain About?
Dissatisfied customers primarily complain about installation difficulties — engineers failing to arrive or speeds underperforming expectations.
What Are the Pure Telecom Reviews on Trustpilot Like?
Pure Telecom has a strong Trustpilot presence, representing significant improvement over previous years. The current rating is shown in the platform ratings section above.
What Do Trustpilot Reviewers Like About Pure Telecom?
Satisfied customers praise responsive customer service and patient technical support. The Irish-based team is frequently commended for going above and beyond in resolving issues.
What About Pure Telecom Complaints on Trustpilot?
Complaints focus on installation difficulties, including engineers failing to arrive at scheduled times and broadband speeds not meeting expectations.
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Rate your experience with Pure Telecom
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