Sky Ireland Phone Number: All Sky Contact Methods

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Image of several people communicating around the Sky logo

If you're trying to contact Sky Ireland, call 0818 719 919 to get in touch with their customer service. If you're looking for other ways to contact Sky Ireland, in our guide, we will give you clear guidance on your options, and list how exactly you can get in touch with Sky Ireland customer service.

How Can I Contact Sky Ireland?

Sky Contact Numbers
DepartmentSky Ireland Contact Number
Sky Accessibility Team0818 719 809
Sky Talk/Broadband0818 762 917
Sky Cancellations0818 762 917
Sky Ireland Customer Service0818 719 919 / 0818 500 160
Sky Customer Support0818 500 276
Sky Head Office0818 719 819

There are many reasons a person might need to contact Sky Ireland, be it to check if they are on the cheapest broadband deal to compare broadband offers, or their Sky packages, look for additional TV services, raise a complaint and more.

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Can I Send a Text to Sky Ireland?

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These lines are staffed by real people rather than bots and can be reached between the hours of 9 am to 5 pm on weekdays. As this form of contact is very popular, you may not get an immediate response when you initially submit a text, but you can expect a reply as soon as an agent is available.

Sky Text Numbers
DepartmentSky Ireland Contact Number
Sky TV0861 803 132
Sky Moving0861 803 147
Sky Accounts/Billing0861 803 131
Sky Broadband0861 803 134

Can I Contact Sky Ireland Through the Post?

Sky provides two postal options for their customers depending on their needs. If you wish to raise a complaint via post, provide a notification or lodge a query then the below Sky Ireland postal address is appropriate.

Sky Ireland
One Burlington Plaza
Burlington Road
Dublin
Dublin 4

If you are seeking to cancel a package, then the address is mostly the same, except with the addition of Customer Relations. For example:

Customer Relations
Sky Ireland
One Burlington Plaza
Burlington Road
Dublin
Dublin 4

Once your letter has been received, Sky aims to acknowledge its receipt within two working days. An official response to the content of the letter may come at a later point. Remember to include the customer name, address and phone number in order that Sky is able to identify your account, and send correspondence to the correct address.

How Do I Contact Sky Ireland for Cancellations?

Cancelling your agreements with Sky is a relatively simple process, but it is extremely important to read your policy contract carefully to check what exact steps and periods of notice you should give.

image of magnifying glass inspecting a document

The Sky Ireland contact number for cancellations is 0818 762 917. Cancellations can also be made by sending postal notifications to the address listed in the previous section.

Generally, you have the right to cancel orders within the 14-day cooling-off period from when you take this service out. If you have an existing contract, you will need to give Sky a minimum notice period of 31 days. Further charges may apply depending on the remaining length of your contract term, and the specific policy details.

Is There a Sky Ireland Contact Method for Social Media?

As with most companies, Sky maintains an active presence across its social media channels. These channels are designed to give customers notifications regarding broadband deals, service updates, and to allow customers to lodge queries or complaints.

image of a globe interconnected by dots

For those who are happy to make contact with social media, this can be done across both Facebook and Twitter.

If you are reaching out to the Sky Ireland customer service team via Twitter for assistance, remember to include @SkyHelpIreland within your tweet to ensure that it gets to the right department.

Can I Contact Sky Ireland Using the Sky Community?

The Sky Community is a large online forum that provides customers with a database of frequently asked questions, support info and the ability to ask any queries that they may have. These subjects are broken up into the following main categories:

  1. Sky TV and Sky Go
  2. Sky Q / Sky+
  3. Broadband and Talk
  4. Online Apps/Emails
  5. Sky Store
  6. Sky Ideas
  7. Sky Mobile
  8. Sky Accessibility and Superuser

This online space is staffed by Sky employees, who can provide further resources and guidance on a range of subjects. Members of the public or approved “Sky Oracles” can also chip in where needed and seek to help the community grow. With over 47,000 discussions posted, this active community may be a useful way for you to raise any non-urgent queries, or learn more about what Sky has to offer its customers.

Can I Contact Sky Ireland Through Their App?

image of a smart phone

The MySky App allows customers to interact with and manage their accounts in numerous ways, from checking statements and taking out new services, to tracking orders and taking out new services. In addition to these facilities, you can also make contact with Sky Ireland using the app's in-built messaging service.

This service is available seven days a week between the hours of 9am-7pm. Having been rated at 4 stars out of 5 on the Google Play Store, and 4.6 out of 5 on the Apple store with a combined review volume exceeding 225,000, this certainly seems to be a popular and reliable facility with MySky users.

Find Out More About the MySky App!

Does Sky Ireland Have a Live Chat?

Yes! However, in order to access the Sky live chat, you will first need to log in to your Sky account. Following this, head over to the contact or help sections, or look for the live chat option in the bottom-right of your screen. Alternatively, if you do not have an account, you can chat with the Sky Virtual Assistant to help with basic troubleshooting needs. Look for a small robot-like figure with the Sky logo on it at the bottom of your page.

Sky Frequently Asked Questions

How long does it take to switch broadband providers?

Typically, you will need to give at least 30 days' notice to your existing broadband provider when switching. During this time you can contact a new provider, and initialise the changeover process, with a go-live date after the 30-day notice period. Live dates can vary depending on any complications, installation requirements, and checks, so as a rule, and depending on the scenario, a switch can take from 2 weeks for new moves, to 6 weeks for supplier changes with installations required.

Is Sky the best broadband provider in Ireland?

There are many metrics by which this could be measured, so there is no definitive answer. However, Sky offers amongst the most comprehensive broadband, TV and home phone packages in Ireland at this moment, with the most extensive repertoire of TV shows available. To find out how their customers rate them, visit our Sky Reviews guide.

Will I speak to a Sky Advisor when I call?

Yes. As with all companies, you may have to go through several layers of call filtration and options first in order to make sure that the advisor has your details ready, and that you are directed to the right department.

How can I let Sky know that I’m moving home?

If you're moving home, you need to inform Sky of your move up to six weeks before the date so that everything can be communicated and organised in advance, minimising any non-connection time once you are moved in. This can be done in four ways:

image of a house
  1. Text Sky Ireland customer services on 0861 803 147
  2. Call Sky on 0818 500 283
  3. Complete Sky Ireland's moving home form
  4. Book a callback from the Sky moving team

Query about your Sky VIP membership or rewards?

Sky VIP is Sky's customer loyalty program. Rewards are broken up into tiers depending on the length of the continuous period that you have been with the company. If you wish to get in contact with Sky Ireland customer service regarding your rewards or membership, they can be reached on the Sky customer service and Sky support contact details listed above, or alternatively, you can reach out to them on Twitter and Instagram with the hashtag #SkyVIP.

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