How Can I Contact Sky Ireland?
The quickest way to contact Sky Ireland is by phone. Sky operates several dedicated phone lines for different departments, so you can reach the right team without being transferred multiple times. All numbers below are 0818 (lo-call) or 086 (mobile) numbers, and standard call charges apply depending on your Sky plan and phone provider.
| Department | Sky Ireland Contact Number |
|---|---|
| Sky Ireland Customer Service | 0818 719 919 / 0818 500 160 |
| Sky Talk/Broadband | 0818 762 917 |
| Sky Cancellations | 0818 762 917 |
| Sky Customer Support | 0818 500 276 |
| Sky Accessibility Team | 0818 719 809 |
| Sky Head Office | 0818 719 819 |
There are many reasons you might need to contact Sky Ireland — from checking whether you're on the cheapest broadband deal available, to querying your bill, requesting a router replacement, or raising a complaint about service quality.
Can I Send a Text to Sky Ireland?
Yes, Sky Ireland offers a text-based support service for several departments. These lines are staffed by real people rather than bots and can be reached between the hours of 9 am to 5 pm on weekdays. As this form of contact is very popular, you may not get an immediate response when you initially submit a text, but you can expect a reply as soon as an agent is available.
| Department | Sky Ireland Text Number |
|---|---|
| Sky TV | 0861 803 132 |
| Sky Moving | 0861 803 147 |
| Sky Accounts/Billing | 0861 803 131 |
| Sky Broadband | 0861 803 134 |
Can I Contact Sky Ireland Through the Post?
Sky provides two postal options for their customers, depending on their needs. If you wish to raise a complaint via post, provide a notification, or lodge a query, the address below is appropriate. This can be useful for formal complaints or when you need a written record of your correspondence.
General correspondence:
Sky Ireland
One Burlington Plaza
Burlington Road
Dublin
Dublin 4
Cancellations:
Customer Relations
Sky Ireland
One Burlington Plaza
Burlington Road
Dublin
Dublin 4
Once your letter has been received, Sky aims to acknowledge its receipt within two working days. An official response to the content of the letter may come at a later point. Remember to include the customer name, address, and phone number so that Sky can identify your account and send correspondence to the correct address.
How Do I Contact Sky Ireland for Cancellations?
Cancelling your agreements with Sky is a relatively simple process, but it is extremely important to read your policy contract carefully to check what exact steps and periods of notice you should give. For a full guide on the cancellation process across all providers, see our how to cancel broadband guide.
The Sky Ireland contact number for cancellations is 0818 762 917. Cancellations can also be made by sending postal notifications to the address listed in the previous section.
Generally, you have the right to cancel orders within the 14-day cooling-off period from when you take out the service. If you have an existing contract, you will need to give Sky a minimum notice period of 31 days. Further charges may apply depending on the remaining length of your contract term and the specific policy details. Once your cancellation is confirmed, you may wish to compare broadband deals from other providers to find the best offer for your needs.
Sky Ireland Opening Hours
Sky Ireland's customer service availability varies by contact method. Here is a summary of when you can reach them:
| Contact Method | Availability |
|---|---|
| Phone lines | Monday to Friday, 9am – 5pm |
| Text support | Monday to Friday, 9am – 5pm |
| MySky App messaging | 7 days a week, 9am – 7pm |
| Live chat | 7 days a week, 9am – 7pm |
| Sky Community forum | 24/7 (community-driven) |
If you need help outside of phone hours, the MySky app and live chat are your best options, as they're available seven days a week with extended hours.
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Is There a Sky Ireland Contact Method for Social Media?
As with most companies, Sky maintains an active presence across its social media channels. These channels are designed to give customers notifications regarding broadband deals, service updates, and to allow customers to lodge queries or complaints. Social media can be particularly useful for quick questions or if you're experiencing difficulty reaching Sky through other methods.
- Facebook home page
- Facebook service support
- Twitter/X home page
- Twitter/X help page
If you are reaching out to the Sky Ireland customer service team via Twitter/X for assistance, remember to include @SkyHelpIreland within your post to ensure that it gets to the right department. Response times on social media are typically faster during business hours.
Can I Contact Sky Ireland Using the Sky Community?
The Sky Community is a large online forum that provides customers with a database of frequently asked questions, support information, and the ability to ask any queries they may have. This can be a great first port of call before contacting Sky directly, as many common issues — such as broadband connection problems or slow broadband troubleshooting — have already been answered. The main categories covered include:
- Sky TV and Sky Go
- Sky Q / Sky+
- Broadband and Talk
- Online Apps/Emails
- Sky Store
- Sky Ideas
- Sky Mobile
- Sky Accessibility and Superuser
This online space is staffed by Sky employees who can provide further resources and guidance on a range of subjects. Members of the public or approved "Sky Oracles" can also contribute where needed and seek to help the community grow. With over 47,000 discussions posted, this active community may be a useful way for you to raise any non-urgent queries, or learn more about what Sky has to offer its customers.
Can I Contact Sky Ireland Through Their App?
The MySky app allows customers to interact with and manage their accounts in numerous ways, from checking statements and tracking orders, to taking out new services and updating personal details. In addition to these account management features, you can also make contact with Sky Ireland using the app's in-built messaging service.
This messaging service is available seven days a week between the hours of 9am and 7pm — offering longer availability than the phone and text lines. Having been rated at 4 stars out of 5 on the Google Play Store, and 4.6 out of 5 on the Apple Store with a combined review volume exceeding 225,000, the MySky app is a popular and reliable way to manage your Sky account and get support.
Does Sky Ireland Have a Live Chat?
Yes, Sky Ireland does offer a live chat service. However, in order to access the live chat, you will first need to log in to your Sky account. Once logged in, head over to the contact or help sections, or look for the live chat option in the bottom-right corner of your screen.
Alternatively, if you do not have an account, you can chat with the Sky Virtual Assistant to help with basic troubleshooting needs. Look for a small robot-like figure with the Sky logo on it at the bottom of the page. The Virtual Assistant can handle common queries about broadband outages, billing, and account setup, and can escalate to a human agent if needed.
Live chat is available seven days a week, 9am to 7pm, making it a convenient option if you prefer typing over calling. It is also useful if you need to share screenshots or technical details about a broadband speed issue or Wi-Fi signal problems.
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Switching From Sky to Another Provider
If you've contacted Sky and decided to move to a different broadband provider, the switching process in Ireland is straightforward. Here's what you need to know:
- Check your Sky contract for any minimum term remaining and potential early exit fees
- Compare broadband offers from other Irish providers
- Sign up with your new provider — they will usually handle the switchover for you
- Give Sky your required 31 days' notice by calling 0818 762 917 or writing to their cancellations address
- Return any Sky equipment (router, Sky Q box) as instructed
Popular alternatives to Sky broadband in Ireland include eir, Vodafone, Virgin Media, and Three. Use our broadband reviews comparison to see how each provider is rated by Irish customers.
Frequently Asked Questions About contacting Sky
The main Sky Ireland customer service number is 0818 719 919. You can also reach them on 0818 500 160. Phone lines are open Monday to Friday, 9am to 5pm. For broadband-specific queries, call 0818 762 917.
Typically, you will need to give at least 30 days' notice to your existing broadband provider when switching. During this time you can contact a new provider and start the changeover process, with a go-live date after the 30-day notice period. Depending on the scenario, a switch can take from 2 weeks for new connections to 6 weeks for supplier changes that require installations.
There are many metrics by which this could be measured, so there is no definitive answer. However, Sky offers among the most comprehensive broadband, TV, and home phone packages in Ireland, with an extensive range of TV channels and streaming content. To find out how their customers rate them, visit our Sky reviews guide. You can also compare provider reviews side by side.
Yes. As with most companies, you may have to go through several layers of call filtration and automated options first so that the advisor has your details ready and you are directed to the right department. If you find the phone queue too long, consider using the MySky app or live chat as alternative contact methods.
If you're moving home, you need to inform Sky of your move up to six weeks before the date so that everything can be communicated and organised in advance, minimising any non-connection time once you have moved in. This can be done in four ways:
- Text Sky Ireland customer services on 0861 803 147
- Call Sky on 0818 500 283
- Complete Sky Ireland's moving home form
- Book a callback from the Sky moving team
Don't forget to also update your address with other utility providers and services.
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Conclusion
Sky Ireland provides a wide range of contact options for its customers, from dedicated phone lines and text support to the MySky app, live chat, social media, and the Sky Community forum. For most issues, calling 0818 719 919 during business hours is the fastest route to resolution. If you prefer digital channels, the MySky app and live chat are available seven days a week with extended hours.
Remember that if Sky does not resolve your complaint to your satisfaction, you have the right to escalate it to ComReg. And if you decide to switch provider entirely, Ireland's broadband market offers plenty of competitive alternatives.