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Virgin Media Ratings on Review Platforms

Ratings from independent consumer review platforms.

Trustpilot
1.2 / 5

Based on 751 reviews

Google Reviews
1.3 / 5

Based on 66 reviews

Virgin Media on Trustpilot

Trustpilot is an independent consumer review platform. Virgin Media has a rating of 1.2/5 based on 751 customer reviews on Trustpilot.

Is Virgin Media Any Good?

Virgin Media operates as part of the Virgin Group with significant presence internationally. The provider has served the Irish market since 2014, currently delivering broadband, phone, and TV services to approximately 1 million customers.

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Quick Virgin Media Pros and Cons

Advantages

  • Large customer base
  • Uses its own telecoms network
  • Forefront of cutting edge technology
  • TV and mobile deals with broadband

Disadvantages

  • Often expensive
  • Customer service difficult to contact
  • High exit fees
  • Communication problems with outages

What Are Virgin Media's Advantages?

1. Large Customer Base

Virgin Media provides security through scale and invests substantially in latest speeds and TV offerings.

2. Separate Telecoms Network

Unlike competitors, Virgin Media operates independent infrastructure, enabling coverage to rural and hard-to-reach areas.

3. Cutting-Edge Technology

The provider offers speeds reaching 2 gigabits per second and comprehensive TV packages.

What Do Virgin Media Customers Complain About?

Complaints center on customer service accessibility and network reliability, with significant frustration regarding pricing and high payment costs.

What Are the Virgin Media Reviews on Trustpilot Like?

Positive Reviews:

"Not great, but beats the hell out of competitors" - Jo, 01/04/2023

"She is 100% customer oriented" - regarding agent Cliona (Mej Fernandes, 09/12/2022)

Complaints:

"Took forever to sort out by TV which was disconnected for over a week" - Liam Mc Namara, 24/09/2021

"Can't contact 1908" regarding billing access - Lisa McCutcheon, 28/04/2021

What About the Virgin Media App?

The Virgin Media Connect app enables bill management, WiFi hotspot searches, access to Virgin Media Player, and account management via smartphone or tablet on both iOS and Android platforms.

App Store Reviews: Rated 4 out of 5 (210 ratings).

"Easy bill pay option. Great to track how many devices are on my network" - Regency Black, 10/02/2022

"Limited functionality. User interface could also be a little more grown up" - Goban Saor, 08/05/2023

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Frequently Asked Questions About Virgin Media Reviews

Virgin Media serves approximately 1 million Irish customers with broadband, phone, and TV services. It operates its own telecoms network and offers speeds up to 2 Gbps. However, it scores poorly on customer review platforms, with common complaints about customer service accessibility, pricing, and communication during outages.

Virgin Media scores poorly on review platforms, with the majority of reviewers giving the lowest rating. Positive reviews praise individual customer service agents, while complaints focus on expensive pricing, high exit fees, and difficulty contacting support.

Pros include a large customer base, its own independent telecoms network, cutting-edge technology with speeds up to 2 Gbps, and TV and mobile bundle deals. Cons include high prices, difficult-to-reach customer service, high exit fees, and poor communication about outages.

Virgin Media stands out for its independent network and high speeds (up to 2 Gbps), but scores poorly on review platforms. To compare all providers, visit our broadband providers page or see how it stacks up against Eir, Sky, or Vodafone.

Yes, the Virgin Media Connect app is available on iOS and Android. It allows you to manage bills, search for WiFi hotspots, access the Virgin Media Player, and manage your account. It is rated 4 out of 5 on the App Store from 210 ratings.

Further Reading