Virgin Media Reviews: How Good Is Virgin Media in Ireland?

Editorial Manager

Updated on 23/08/2023

min reading

Knowing how good a provider is important when you’re looking to switch broadbands. One of the best ways of telling is having a good look at other customers’ experiences to see what might be in store for you. In our Virgin Media reviews guide, we’ll walk you through all the experience from two leading review sites so you can make an informed decision.

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Is Virgin Media Any Good?

As part of the Virgin Group, Virgin Media has a great presence in many countries across the world. Virgin Media has been one of the main broadband providers in the Irish telecoms market since 2014 and now serves up to 1 million customers with their broadband, phone, and TV solutions.

Quick Three Pros and Cons

Advantages

Large customer base
Uses its own telecoms network
Forfront of cutting edge technology
TV and mobile deals with broadband

Disadvantages

Often expensive
Customer service difficult to contact
High exit fees
Communication problems with outages

What Are Virgin Media’s Advantages?

Virgin Media is a large company that brings a lot of benefits for its customers across Ireland. Here are the some of the main advantages Virgin Media customers can expect when signing up:

Large Customer Base
As part of the Virgin Group, Virgin Media can offer a lot of security when it comes to your broadband. Also, you can be guaranteed a lot of investment in the latest speeds and TV offers since the company is so large.
Separate Telecoms Network
Unlike the other telecoms companies in Ireland, Virgin Media runs off its own network and infrastructure. This means they can often reach homes in more rural areas and other hard to reach parts of the country.
Cutting-Edge Technology
Virgin Media has some of the fastest internet speeds available to customers with a broadband package that can reach up to 2 gigabits per second! Virgin Media also offers a wide range of the latest TV packages with the Virgin Media TV guide for your home entertainment.

What Do Virgin Media Customers Complain About?

Although customers have both positive and negative experiences with Virgin Media, complaints tend to be directed towards the customer service and the network reliability. Another major point for complaints has also been the price with many customers frustrated with the high payments for Virgin Media.

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What Are the Virgin Media Reviews on Trustpilot Like?

Trustpilot is a great platform for customers to share their experiences and opinions when it comes to different companies. For Virgin Media, Trustpilot has become a go-to for describing their experiences. Although most customers leave a review about what’s happened to them, it’s important to note that sometimes customers will have individual experience and are not necessarily representative.

What Do Trustpilot Reviewers Like About Virgin Media?

Many customer has expressed Virgin Media being better than the other competitors albeit with problems still:

Not great, but beats the hell out of competitors. Won't go into details, but the competitors are so bad that I was rather paying increased fees after first 12 months than switching. Phone support could do a bit of training…

Jo on Trustpilot, 01/04/2023

Other customers have been really happy with the treatment they’ve received from the sales agents over the phone when they’ve needed to call Virgin Media:

I Spoke to Cliona at Virgin Media and she has been the most helpful of them all. She is 100% customer oriented, I think she retained me as a customer, if not for her I had called to switch to another provider. Kudos Cliona.

Mej Fernandes on Trustpilot, 09/12/2022

What About Virgin Media Complaints on Trustpilot?

As well as praises, there have of course been customers who have had complaints concerning aspects of Virgin Media. Problems such as having to go through their social media channels when they contact Virgin Media have been frustrating for some customers:

Took forever to sort out by TV which was disconnected for over a week before it got sorted. Emails were not responded to, Tried ringing several times but after being on hold for over a hour, had to give up as I had work to do. Eventually got through to them on Twitter through DM and while it got sorted in the end, their customer service is not a great experience. Still better than eir though

Liam Mc Namara on Trustpilot, 24/09/2021

This has also been the case with other customers who have also had problems when it comes to customer service:

I am new to Virgin Media and can’t view my first bill as it’s not on my account. Can’t contact 1908. If they don’t have a customer care centre to call this is poor customer service. I wonder what Comreg would think about this.

Lisa McCutcheon on Trustpilot, 28/04/2021

How Does Virgin Media Do Overall on Trustpilot?

Overall, Virgin Media has a rating of 1.6 out of 5 on Trustpilot. From 264 reviews, around 82% of reviewers have given Virgin Media the lowest rating whereas only 8% have awarded them 5 stars. It’s important to bear in mind that often review sites like Trustpilot tend to be places where people vent their frustrations so it's a good idea to take these ratings with a pinch of salt.

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What Are the Virgin Media Reviews on Google Like?

Like Trustpilot, Google Reviews is another place customers can go to share their experiences about a provider. Google isn’t as well known as Trustpilot, but it can provide a good guide for what Virgin Media customers can expect when it comes time for them to sign up with a company. The reviews here have been taken from Virgin Media Ireland’s corporate office in Dublin.

What Do Google Reviewers Like About Virgin Media?

Similarly to Trustpilot, many Virgin Media customers have said they’ve had a good experience when it comes to customer service:

Just off the phone with Virgin, can't fault their customer service. Phoned 1908 to report an issue with my broadband. Having navigated through a few options there was a message stating that there was a 20 minute wait time. The call was picking up immediately however by a very friendly and professional assistant (Chantelle) who carried out some tests and then scheduled a technician to call out. Couldn't ask for any better service, the best I've experienced from anyone for a very long time.

Noel Bennett on Google, July 2022

Other have expressed having had a good experience with the technicians who come round to install the routers and modems for Virgin Media:

Lovely guy came and replaced Modem, but Virgin should act immediately when people contact them. Its those things people remember.

Rosemary Mc Laughlin on Google, July 2023

What About Google Complaints About Virgin Media?

On the flip side, there are also customers who have had more negative experiences with Virgin Media on Google. For example, people have had problems with being hit by unexpected exit fees:

I was not able to cancel online, I attempted for 3 months they insisted I called, when I couldn’t they did nothing. I am now being hit with a €210 charge that I cannot accept. This is ridiculous

Aidan O Driscoll on Google, May 2023

Other have been relatively happy with the service but have not had the best experience when there’s been an outage with their broadband being down:

Generally have had positive experiences with VM but when there is a local outage could they at least post accurate status info on the site? Broadband's been out the whole day and yet their status checker says all systems are fine! Get it together, lads.

Eoin Casey on Google, April 2023

How Does Virgin Media Do Overall on Google?

On Google, Virgin Media has an overall score of 1.6 out of 5, the same as Trustpilot. Out of 448 reviews, a large chunk of the reviews have rated the company with 1 star whereas less people have rated it with 5 stars. Again, this is a small portion of Virgin Media since this has been taken solely from the corporate office and other shops may have offered different experiences.

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What About the Virgin Media App?

The Virgin Media Connect app allows you to view your bills, search for WiFi hotspots, use the Virgin Media Player, and generally manage your account from your phone or tablet without needing to use your Virgin Media login. The Virgin Media Connect app is available on both IOS and Android.

What Are the Virgin Media App Reviews on the App Store Like?

On the App Store, customers have rated the Virgin Media Connect app as 4 out of 5 based on 210 ratings. Many customers has found the app useful for getting all their bill related tasks done:

Great app. Easy bill pay option. Great to track how many devices are on my network at anyone time. Also have the ability to stop/pause Wi-Fi to a particular device or devices if needed.

Regency Black on the App Store, 10/02/2022

Other customers have had some problems with the functionality however and think it could be improved upon: