What Is the Virgin Media Contact Number?
Residential Customers
| Caller Type | Phone Number | Availability |
|---|---|---|
| Existing Customers (Freephone) | 1908 | Mon-Sat 9am-6pm |
| Non-Customers | 1800 940 070 | Mon-Sat 9am-6pm |
| Calls From Abroad | 353 1 245 8000 | Mon-Sat 9am-6pm |
Business Customers
| Department | Phone Number | Email Address | Availability |
|---|---|---|---|
| Business Support | 1800 941 941 | [email protected] | Mon-Sat 9am-5pm |
| Broadband/Home Office & Voice Service | 1800 940 062 | [email protected] | Mon-Sat 9am-5pm |
| TV | 1800 923 003 | [email protected] | Mon-Sat 9am-5pm |
| Internet & Data Services | 1800 941 114 | [email protected] | Mon-Sat 9am-5pm |
| Public Sector Queries | 1800 941 114 | [email protected] | Mon-Sat 9am-5pm |
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Are There Other Virgin Media Contact Options?
Can I Contact Virgin Media Ireland with Social Media?
Virgin Media maintains three primary social channels:
Social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. Virgin Media also maintains a YouTube presence for promotions and guides.
Is There a Virgin Media Contact with Live Chat Option?
The live chat facility referenced on Virgin Media's website does not seem to have an actual presence at this moment.
Are Virgin Media Contact Forms Available?
Virgin Media offers contact forms for:
- Complaints
- Construction/New Buildings
- Accessibility/Additional Support
- Cancellations
- Adding an Authorised Contact
Is There a Virgin Media Contact via Post?
Mailing Address:
Virgin Media Ireland, Customer Care
Limerick Enterprise Development Park
Roxboro Road
Limerick
How Can I Cancel My Virgin Media Account?
Cancellation process requires 30 days minimum notice:
- Check when contractual minimum period ends (early cancellations incur fees)
- Provide 30-day notice via phone (1908), post, or cancellation form
- Return equipment by contacting collector at 01 440 5310 or emailing [email protected]
Is There a Virgin Media Contact for Complaints?
Virgin Media complaints process:
- Call 1908 to discuss the problem
- Customer service representative aims to resolve on first call
- Request a team manager if unresolved
- Escalate to senior manager if needed
Virgin Media aims to resolve all complaints within 10 days of them being lodged.
Complaints can also be submitted via form or letter to:
Complaints Team
Virgin Media Ireland
Limerick Enterprise Development Park
Roxboro Road
Limerick
For unresolved complaints, contact ComReg: [email protected]
Find the Best Broadband Deal in Your Area!
Our broadband experts at Selectra compare all Irish providers to find you the fastest and cheapest plan in your area — completely free.
Is a Virgin Media Store Better Than a Virgin Media Contact?
Virgin Media has a store locator available on their website to help you find your nearest store.
Frequently Asked Questions About contacting Virgin Media
Unless tenancy contract specifies otherwise (extremely unlikely), tenants have freedom to switch. Structural changes like satellite dishes may require landlord approval.
Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers.
Early disconnection fees vary based on service types, values, and contract duration. Fees are capped at €339.
Use non-call methods: contact forms, live chat, or postal mail if phone lines are congested.