What Do Bord Gáis Energy Customers Think?
Bord Gáis Energy rating on Trustpilot
930 customer reviews
Bord Gáis Energy rating on Google
695 customer reviews
Bord Gáis Energy rating on Selectra
1 customer reviews
Bord Gáis Energy offers the advantage of being an established, trusted provider with comprehensive energy services, including gas, electricity, and home energy upgrades, alongside a focus on energy efficiency and online account management. However, the disadvantages including recurring customer service issues, billing problems, high pricing, and occasional difficulties with online and app functionality are worth keeping in mind when considering the supplier.
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What Are the Bord Gáis Energy Rates?
Unit rates excl. VAT, incl. discounts. Standing charges and annual costs incl. 9% VAT & all charges.
Electricity Rates
| Plan | Unit Rate (c/kWh) | Standing Charge (EUR/yr) | Type | Score |
|---|---|---|---|---|
| Standard, 24hr Green | 25.94 | €281.89 | Regular |
|
| NightSaver Green | 27.90 | €295.27 | Regular |
|
| Smart Electricity Green | 20.46 | €281.89 | Regular |
|
| Smart All Day | 25.94 | €224.56 | Variable price | — |
Gas Rates
| Plan | Unit Rate (c/kWh) | Standing Charge (EUR/yr) | Type | Score |
|---|---|---|---|---|
| Standard Gas | 8.20 | €120.82 | Regular |
|
Dual Fuel Rates
| Plan | Elec Unit Rate (c/kWh) | Gas Unit Rate (c/kWh) | Standing Charge (EUR/yr) |
|---|---|---|---|
| Dual Smart All Day | 26.71 | 7.27 | €244.77 |
| Smart Dual Fuel | 29.62 | 7.48 | €244.77 |
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About Bord Gáis Energy
| Founded | 1976 |
| Headquarters | 1 Warrington Place, Dublin 2 |
| CEO | Dave Kirwan (Managing Director) |
| Parent company | Centrica plc |
| Customers | 730,000 customers (as of Feb 20, 2025) |
| Employees | 470 employees (snapshot 30 June 2024) |
| State-owned | No |
How Do I Contact Bord Gáis Energy?
You can reach Bord Gáis Energy customer service by calling 01 611 0101. You can also email them at [email protected]. For full contact details including postal address and social media, see our Bord Gáis Energy contact page.
| Phone | 01 611 0101 |
| Emergency | Gas: 1800 20 50 50; Electricity: 1800 37 29 99 |
| [email protected] | |
| Address | 1 Warrington Place, Dublin 2 |
| Opening hours | Mon–Fri: 8am–8pm; Sat: 9am–5:30pm |
How Do I Pay My Bord Gáis Energy Bill?
Bord Gáis Energy customers can typically pay their energy bill through the following methods:
- Direct debit: Set up automatic payments through your Bord Gáis Energy online account.
- Online: Pay via the Bord Gáis Energy website or app using your debit or credit card.
- Over the phone: Call 01 611 0101 to make a card payment.
- In person: Pay at any Post Office or PayPoint/Payzone outlet with your bill or account number.
Is There a Bord Gáis Energy App?
Yes, the My Bord Gáis Energy app is available for iOS and Android. You can use it to view bills, submit meter readings, make payments and manage your account on the go. You can also manage your account online at www.bordgaisenergy.ie/sign-in.
How Do I Switch to Bord Gáis Energy?
Switching to Bord Gáis Energy is free and takes about 15 minutes. Your electricity or gas supply will not be interrupted during the process. Read our guide to comparing electricity suppliers to make sure you are choosing the best deal.
- Check your current contract: Make sure you won't face exit fees from your current provider.
- Gather your details: Have your MPRN (electricity) or GPRN (gas) and a recent bill ready.
- Choose your plan: Compare Bord Gáis Energy plans on our energy comparator.
- Sign up: Complete the switch online or call 01 611 0101 for expert help.
- Wait for confirmation: The switch typically completes within 14-17 business days. If you have a smart meter, the process may be faster.
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