Bord Gáis Energy Login: Register, & Troubleshoot

Bord Gáis Energy logo in a blue and yellow banner

Can’t find your login page or having issues logging in? Looking to switch and not sure whether Bord Gáis Energy’s online account measures up to other providers’? Read on to find the answers to all your login-related questions in one place.



Why register for a Bord Gáis Energy account

Signing up to a Bord Gáis Energy account means taking control of your energy. You will be able to change your energy plan or pay gas and/or electricity bills online easily. If you really don’t want to be able to log in and view your energy consumption at the touch of a button, registering for an online account is not compulsory.

Troubleshooting

You may even pay your bills without an online login account, although you will have to enter in your account and payment details every time you wish to use the service.


How to register

A screenshot of the page to sign up for My BGE

Try to have any pertinent details to hand, and head over to the Home customer registration page to enter:

  • Your account number
  • MPRN/GPRN
  • The last 4 digits of your phone number
  • An e-mail address

Your account number can be found on any bill or in your welcome pack and is ten digits-long.

Your MRPN (Meter Point Reference Number) is eleven digits long, and your GPRN (Gas Point Reference Number) is seven digits long. They can be found on any bill (including from previous providers, as long as it was at the same address).

The last four digits of your phone number should match the phone number that you used to set up your Bord Gáis Energy account.

When registering, at the bottom of the page you will also see “Paperless billing” and “Unmissable Rewards”, with a green slider to the right of each one, which will automatically be set to sign you up for, unless you click on the slider to slide it to the left and opt out.

We recommend signing up for both, as paperless billing is not only better for the environment, it also entitles you to extra discounts. The “Unmissable Rewards” option will sign you up for “MyRewards”, which is the Bord Gáis Energy loyalty scheme.

MyRewards is free to join, and participants can avail of discounted GAA and Bord Gáis Energy tickets, and double up the value of any Tesco Clubcard vouchers and use them against their energy bills. Also, unlike with other energy provider’s rewards schemes, your Bord Gáis Energy rewards can be managed from your main online account, meaning you won’t need to go to a different page or use a different login and password.


How to log in

A screenshot of the Bord Gáis Energy online account login page

To sign in to your Bord Gáis Energy home energy account, visit the sign-in page, enter the email and password you registered with, and click on the blue “sign in” button with a right-pointing arrow on it.

You can also log into your business energy account from the same page by selecting the “Business energy” tab in the top left-hand corner.

I’ve forgotten my password

If you’ve forgotten your password, no need to worry. Simply click on the blue underlined question “Forgot your password?”, which is directly under the sign in button. Alternatively, you can proceed directly to the forgotten password page from here.

Then fill in the email you registered in the email box, and click on the “send me the reset email button”. You will receive an email with a link that you need to click on to reset your password. You will not normally be permitted to use the same password again and will need to come up with a new one.

If you do find it difficult to remember the different passwords you need to use, we’d suggest trying out a password manager such as LastPass or Dashlane. That way you will only need to remember one password (the password to your password manager).


App login

A screenshot of two of the bord gais energy app pages

To complement their online account, Bord Gáis Energy also has an app available with all of the features available that you get when you log in to your online account. The app is available on both Google Play and the Apple Store, and has poor to middling reviews, with a less than  from Apple, and a  ⅗ star score from Google.  As with your online login account, in theory through the app you can:

  • Manage your energy accounts
  • View and pay your bills
  • Monitor your account balance and payment history
  • Submit meter readings
  • Set up Direct Debit
  • Manage your profile

However, as tends to be the case with most energy provider apps, customers throughout 2018 and 2019 have routinely complained that most functions do not work on the app, or that they cannot even log in.

So while the app may at first appear be handier to log in on, the online account offering will probably be your best bet when it comes to actually doing anything with your account within a reasonable timeframe.

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