Bord Gáis Boiler Service: worth it or a rip off?

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Issues with your boiler and need a repair ASAP or considering getting a boiler care package? Find out here whether Bord Gáis Energy’s boiler repair services could be for you.

We go into detail about how much they cost, what is covered, how to contact the Bord Gáis boiler care team, and whether it’s worth it.

Why service your boiler?

Your boiler should be serviced at least once a year to ensure it is kept in tip-top shape and does not present a safety hazard. Carbon monoxide poisoning can arise from malfunctioning boilers and is no joke.

In addition, during a boiler service, several important working parts of your boiler are cleaned and tested. This means your boiler will run more efficiently, translating to lower bills.

If you’re still not convinced, note that failing to service your boiler can also void the warranty on it.

Bord Gáis Energy boiler care services

Bord Gáis Energy boiler plans come in two flavours: the 365 Boiler Care plan and the Complete Boiler Care plan. Both plans include:

  • Boiler servicing
  • A 60-day warranty period on all repairs carried out.
  • The ability to pay all in one go or via instalments.
  • Flexible appointments including Saturdays.
  • 19 separate tests and checks performed.
  • Automatic renewal (with prior notification).

Note that all boiler services are carried out by RGI certified installers and engineers.

The 365 Boiler Care offering is the pricier of the two and costs €15 a month after an initial one-off charge of €179. Parts and labour are covered up to €1200 and 365 priority breakdown assistance is assured. 

In addition, 365 Boiler Care customers who are already with Bord Gáis Energy for gas can also benefit from a 14% discount off their gas bills.

Bord Gáis’ Complete Boiler Care package is the more economical option of the two, with a one-off payment of €99 and monthly payments of €9. However, parts and labour are not covered and there is no 365 breakdown assistance or gas discount.

Another advantage of both plans is that for each €2 paid off boiler services bills, you can get one Tesco Clubcard point.

Hive Active Heating plan

The Hive Active Heating plan is an optional add-on to boiler plans. On top of the boiler service contracted, with the Hive plan you’ll find the following included:

  • Smartphone app
  • Hive hub and receiver
  • The Hive wireless thermostat
  • Installation

If you’ve chosen the 365 Boiler Care plan, adding on the Hive plan will set you back an additional €200 upfront (€379), while the Complete Boiler Care once-off cost will increase by €250 to €349.

If you’d like to add in additional heating zones within your home, such as a separate zone for the sleeping area and another for the communal area, an extra zone costs €119

Find out more about the Hive smart thermostat with our review or compare it against other smart thermostats to see how it holds up against the competition.

Compare Bord Gáis boiler plan costs


365 Boiler Care

Complete Boiler Care

Upfront cost



Upfront cost with Hive



Monthly subscription cost



Parts and labour cover

Up to €1200


365 priority breakdown assistance



14% gas discount



60-day warranty on repairs



Flexible appointments



Flexible payments



Tesco Clubcard points



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Power flushing

The HomeCare team at Bord Gáis Energy also offer a service related to boilers called “power flushing”.

Power flushing is the name given to a process whereby a machine flushes out your central heating system to remove and sludge and scale which has built up. It’s currently only available in the Dublin and Cork City area.

The advantages of flushing out your central heating system are:

  1. Your boiler will function more quietly
  2. You’ll get more heat for less energy (read: less money)
  3. Increase the efficiency of your home heating system
  4. Extend the lifespan of your central heating system

Prices are not available on the Bord Gáis website but reports have claimed it could cost up to €599. There is also a €30 cancellation fee if engineers are unable to access your home to carry out the appointment, or for safety reasons need to abandon the power flush.

Replace your boiler

If your boiler is 15 years or over, then Bord Gáis Energy recommends changing it. Older boilers are much less efficient, prone to breaking down, and are difficult to find replacement parts for.

Bord Gáis recommends getting your boiler replaced through Local Heroes. To get an estimate of how much it would cost to get your boiler replaced, you can enter in the details on the website to receive a personalised estimate.

The most efficient boilers are condensing combi-boilers, and it can cost from upwards of €2150 to get a new one installed. 

If your house was built before 2006, you may qualify for a new boiler as part of the SEAI heating controls upgrade scheme. 

If not, then you’re out of luck as grants for new boilers have been discontinued in favour of promoting a move to more environmentally-friendly ways to heat your home and hot water, such as heat pumps.

Ad hoc boiler repairs

If you’d rather not sign up for a boiler care plan then you can simply opt for Bord Gáis energy’s boiler repair service, priced from €99.

Is Bord Gáis boiler service worth it?

Bord Gáis Energy is a well known and respected company with a long history in Ireland. But are its boiler deals up to scratch, or can you get more bang for your buck elsewhere?

A quick look on the Internet shows that boiler service offer in Dublin can be had for as little as €69, with the average working out at €73. That’s significantly less than the complete Boiler Care package from Bord Gáis Energy which is €99 plus €9 a month, with little gains for the extra cash.

However, the 365 Boiler Care does include parts up to €1200 - but is it worth it? At a €179 once-off fee plus €15 a month, the yearly cost of the package comes out to €359. If you calculate the real value of the boiler service included at €73, that still leaves €286. For some people it may also be a convenient option as it can be managed from your regular Bord Gáis login and counts towards your Bord Gáis rewards if you use them.

This €286 equates to €1200 of boiler parts plus priority assistance should your boiler have any issues. If you have a new boiler covered under warranty for parts (usually from 7-10 years) then we would say it’s not worth it.

If your boiler is aged between 10-15 years and has had an issue or two, and you’re not ready or willing to shell out for a new boiler yet, then it would absolutely be worth it.

Get in touch

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To contact Bord Gáis Energy about its Boiler Care packages or adding on Hive Active Heating, you can reach the HomeCare department onreach the HomeCare department on 01 6110145 or 01 6110105 from Monday to Friday 8 am to 8 pm and Saturdays 9 am to 5.30 pm.

Alternatively, you can also reach out via email ([email protected]) or by post to:

Boiler Services,

Bord Gáis Energy,

PO Box 10943,

Dublin 2.

For all other ways to contact Bord Gáis try our comprehensive Bord Gáis contact page.

If you would like to compare boiler service prices, contact Energia, another popular Irish energy provider which has excellent customer reviews.

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