Bord Gáis Energy Customer Reviews and Ratings 2025
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In 2025, Bord Gáis Energy has an average rating of 3.8 out of 5 on 2 platforms. Reviews of Bord Gáis Energy by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What Selectra's Energy Expert Has To Say About Bord Gáis Energy
Cormac, our energy expert and chief content editor here at Selectra.ie, specialises in the Irish energy market and has an in-depth knowledge of each electricity provider operating in the market including their pros, their cons, and what customers should be aware of when thinking of switching electricity provider.
When it comes to Bord Gáis Energy, this is what he has to say:
Bord Gáis Energy offers the advantage of being an established, trusted provider with comprehensive energy services, including gas, electricity, and home energy upgrades, alongside a focus on energy efficiency and online account management. However, the disadvantages including recurring customer service issues, billing problems, high pricing, and occasional difficulties with online and app functionality are worth keeping in mind when considering the supplier.
Pros and Cons of Bord Gáis Energy According to Selectra
With over 5 years experience comparing the Irish energy market, Selectra has gained considerable insight and knowledge of each Irish energy provider.
Our indepth articles cover all topics that we feel are important to our readers from electricity fees and contact details, to login guides and customer reviews.
As one of Ireland's leading energy suppliers, this is what Selectra have to say about Bord Gáis Energy.
Strengths and Weaknesses of Bord Gáis Energy
Strengths of
Bord Gáis Energy
Well-established and recognised supplier with a long history in the Irish energy market.
Offer a wide range of services beyond electricity and gas supply, including boiler service and home energy upgrades.
Customers can manage their account, submit meter readings and access other services via their online services.
Rewards programme gives customers the opportunity to receive discounts and special offers on events and experiences.
Weaknesses of
Bord Gáis Energy
Similar to other providers, has received criticism for perceived high prices across electricity and gas tariffs.
Customer service has been highlighted as an area of concern due to long waiting times and difficulty resolving issues.
Some customers have commented on issues accessing the online portal and app.
How Do Bord Gáis Energy's Rates Compare to Other Providers?
Here at Selectra, we are constantly comparing and reviewing supplier's rates and tariffs to make sure you are as up-to-date as possible on the latest offers. In doing so, we aim to try and save you as much possible on your annual electricty bills
In the case of Bord Gáis Energy, this is our review of their current rates and tariffs:
Bord Gáis Energy offers a wide variety of gas and electricity plans, often bundled together as dual fuel tariffs.
They are well-regarded for providing a good range of discounts, especially for new customers, and a popular rewards club that offers exclusive savings on a range of products and services.
The supplier also has a strong focus on smart energy plans and products.
Talk to us here at Selectra and we can help you make the right choice and save money!
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Energy
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What Do Customers Have To Say About Bord Gáis Energy on Google and Trustpilot?
Review platforms such as Selectra, Google and Trustpilot reviews offer a direct look at what real customers think of an energy provider.
While many people are familiar with these platforms for local businesses or products, their role is just as important in the utility sector. These reviews provide unfiltered insights into things like customer service, billing accuracy, and how they handle customer complaints.
By comparing the scores on these two major sites, you can get a balanced picture of customer satisfaction and help decide if a provider's reputation matches its promises.
The table below offers an overview of the average rating for Bord Gáis Energy based on customers opinions from popular review websites.
Online Reviews for Bord Gáis Energy
Platform
Rating
Number of Reviews
Trustpilot
4.1 out of 5
669
Google
3.4 out of 5
572
Be Careful with Review Websites
While review websites like Google and Trustpilot can be useful tools, they are often used as a venting platform for unhappy customers which may lead to the supplier having a worse rating. This rating, therefore, may not be a true reflection of the average customer experience, but rather that of a vocal minority.
Reviews of Bord Gáis Energy from Google
Google reviews offer valuable real world experiences and quick insights, helping customers make informed decisions about a business.
However, they come with downsides, as they can be heavily influenced by fake, biased, or unhelpful reviews. Ultimately, while they are a useful tool, customers should approach them with a critical eye, as a business's public rating may not always reflect the full reality.
In 2025, Bord Gáis Energy has a rating of 3.4 out of 5. Customers who left reviews tended to focus on their experience with customer service, both positive and negative, along with complaints about billing issues. Others praised the provider for their pricing competitiveness.
Reviews of Bord Gáis Energy from Trustpilot
Trustpilot has become a key indicator of customer satisfaction, offering an independent platform for consumers to share their experiences.
For electricity providers, a high Trustpilot score can be a sign of quality service and reliability, while a low score often highlights issues with billing, customer support, or technical issues.
In 2025, has a rating of 4.1 out of 5 on the platform. Negative reviews from customers were directed towards issues with billing and pricing along with complaints about customer service. There were positive reviews where customers highlighted the reliability of the provider along with their own positive, personal experiences with customer service.
What Does the CRU Have to Say About Bord Gáis Energy?
Instead, its public reports and publications are more focused on its regulatory and enforcement activities.
The CRU publishes reports that contain data on customer complaints. These reports often show which providers:
Gave the most complaints escalated to the CRU
The types of issues customers are facing
The Customer Care Team Annual Report 2024 provides a comparative look at how different providers are performing in customer service and complaint resolution over the last 12 months
In the case of Bord Gáis Energy, this is what the CRU report had to say
Bord Gáis Energy was the only major supplier to experience an increase in customer contacts, with a 12% rise from 912 contacts in 2023 to 1,023 in 2024.
The report notes that, along with Electric Ireland, Bord Gáis Energy would be expected to have a higher level of contacts due to its large market share.
How Do I Switch to Bord Gáis Energy?
Given Bord Gáis Energy's average rating of 3.8 out of 5 on 2 platforms, you might be considering switching to the energy provider.
Switching electricity providers is a straightforward process. Here are the most essential steps:
Gather Your Information: Find a recent electricity bill to get your Meter Point Reference Number (MPRN) and your annual energy usage.
Compare Tariffs:Compare tariffs and price plans from Bord Gáis Energy to find the best deal. Look at the price per unit, contract length, and any exit fees.
Start the Switch: Once you've chosen the plan you want, you can start the switch on Bord Gáis Energy's website or by phone. They will handle all the paperwork with your old supplier.
Finalise the Switch: On the day of the switch, take a final meter reading and provide it to Bord Gáis Energy. They will use this reading to generate your final bill from your old provider.
Learn More About Energy SavingOur energy guide articles contain lots of useful information on saving energy, lowering costs, the electricity market and having a more positive impact on the environment.
*Our energy experts, who specialise in the Irish energy market, are trained representatives of Selectra.ie and offer a free of charge, price comparison service.
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*Our energy experts, who specialise in the Irish energy market, are trained representatives of Selectra.ie and offer a free of charge, price comparison service.
