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Bord Gáis Energy Reviews: How Good Is Bord Gáis Energy?
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Bord Gáis Energy is the biggest gas supplier in Ireland, but how good is it? When looking for a new supplier, knowing how other customers have experienced a company is a great way to know how you might be treated. In our Bord Gáis Energy reviews guide, we’ll walk you through all the Bord Gáis reviews so you can make an informed decision whether you want to switch to them!
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Is Bord Gáis Energy Any Good?
Bord Gáis Energy is the oldest and largest gas provider in Ireland, with over 700,000 customers for both residential and commercial gas (with Bord Gáis Business) and the most extensive natural gas infrastructure in the country. Bord Gáis Energy is also involved in electricity as well as a host of other products, making it the second largest energy supplier with a 22% market share.
Quick Bord Gáis Pros and Cons
Advantages
- Largest gas supplier in Ireland
- Strong marketplace experience
- Domestic and business offers
- Dual fuel offers
Disadvantages
- Problems with customer service
- Billing issues
- Expensive
- Better gas service than electricity
What Are Bord Gáis’ Advantages?
Though there’s more choice than ever when it comes to choosing a gas supplier in Ireland, Bord Gáis still has considerable advantages over the rest of them, being able to offer a great range of products and tariffs at slightly lower prices:
- Owned by Centrica
The customer supply of Bord Gáis Éireann was bought by Centrica in 2014 and became part of the Centrica Group along with British Gas in the UK. With a large portfolio of energy-related companies, Centrica offers a lot of security when it comes to customer energy and is overall an advantage when it comes to having your energy with them. - Large Customer Base
With a large customer base of 700,000 customers, Bord Gáis is capable of offering lower gas prices due to the sheer volume of customers they have on board. As well as this, they are also able to provide a lot of security when it comes to energy crises. For their customers, Bord Gáis rewards also offers customers a range of different experience they can win. - Market Experience
Bord Gáis Energy has a lot of extensive experience in Ireland’s energy market from being the sole nationalised gas board to now the largest supplier in the country, and has managed a range of different scenarios that have occurred in the international gas markets. It also has wide experience in offering boiler service.
What Do Bord Gáis Customers Complain About?
Generally speaking, Bord Gáis customers tend to complain about customer service and about prices being too high. According to the Commission for the Regulation of Utilities (CRU)’s Customer Care Team Report shows that Bord Gáis had 17 out of 36 referred complaints upheld against them with 2022 seeing a significant increase in 2021.
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What Are the Bord Gáis Reviews on Trustpilot Like?
Trustpilot is a really helpful site to check out what other customers have to say. However, it's important to take the reviews with a grain of salt because sometimes people only post negative aspects, and positive experiences are often overlooked. Let’s have a look at what Bord Gáis customers have had to say.
What Do Trustpilot Reviewers Like About Bord Gáis?
Many customers have had a positive experience when it comes to dealing with Bord Gáis’ customer service and have ended up with getting their problems resolved quickly:
My personal experience today over the phone was very approachable & the issue was resolved. I was onto customer service , got through within minutes to Customer Service and spoke to a real professional gentleman by the name of Patrick. He was very patient,very professional, excellent knowledge of the business he is working for. Mr.Patrick solved the issue. He also educated me in terms of how to save on bills for electricity & gas. I would highly recommend them. Well done Mr.Patrick & all staff for looking after clients like me. Absolutely 100 out of 10. Thank you.
Vikram Singh on Trustpilot, 22/02/2023
In addition, there are customers who have praised the Bord Gáis website for being easy to use and straightforward:
I've been with Bord Gáis for over 2 years now for electricity and gas and I haven't had a single problem. Their website is easy to use and provides useful information for comparing usage over time.
Stephan on Trustpilot, 23/09/2022
What About Bord Gáis Complaints on Trustpilot?
On the flip side, there are many customers who have also had problems with Bord Gáis and getting in touch with Bord Gáis customer service. Some have pointed out the need for a free phone number being offered for customers to call:
None of the energy regulators seem great in Ireland but these seem to be the better of the lot. Although in saying that I was on the phone line today for an hour long waiting and then the call suddenly dropped! Not impressed that they do not have a free phone number for customers - that should be mandatory for any energy providers! But in fairness when I have spoken to people in the company they have given me accurate information.
Ciara on Trustpilot, 31/01/2022
This is also echoed in other reviews who point out problems with billing since the energy crisis has started as well as other customer service issues:
An absolute horrible company to deal with and are completely ripping people off with the current bills. My customer service issue was something out of amateur hr. Our regular gas bill would normally be €100 to €200 and we actually cut down our usage and received bills of €800 even with our cut of usage. Shop around people and stay clear of Bord Gais.
Richard Lowe on Trustpilot, 15/03/2023
How Does Bord Gáis Do Overall on Trustpilot?
Bord Gáis Energy scores a total of 1.5 out of 5 on Trustpilot. However, this score should be taken with a pinch of salt since there are only 183 reviews that have been left with at least 84% of them being 1 star reviews. Although Trustpilot is useful, it might be better to look for other Bord Gáis reviews elsewhere.
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What Are the Bord Gáis Reviews on Google Like?
Google Reviews is often an alternative to Trustpilot and can provide reviewers with a platform to express their opinions. It’s not as comprehensive as Trustpilot and they’re not verified, but they can help by giving you a good overview of the different views.
What Do Google Reviewers Like About Bord Gáis?
Similarly to Trustpilot, Google reviews have praised aspects of Bord Gáis’ customer service when it comes to individual experiences:
Fantastic customer service namely Kathleen from the moment I told her about my bill which I was finding difficult to pay she immediately put my mind and worries at rest and put an easy plan into action. I felt as if I had gained a new friend she listened and took her time and showed empathy which is sadly lacking in some services. Kathleen should be the rulebook of Bord Gais.
This has also been reflected in other reviews with other customer agents being praised for their knowledge in helping customers:
Earlier this week I contacted Ciara in Bord Gais. She was so helpful, efficient, knowledgeable and kind to a technology-challenged octogenarian. Usually I hate contacting these companies, but Ciara was exceptional. I hope bord gais know how lucky they are to have her working for them.
What About Bord Gáis Complaints on Google?
However, there have also been customers who have been less happy with Bord Gáis when it comes to their customer service as well as problems with billing:
2 months of trying to speak with someone in complaints, Jonathan is the complaints manager, supposed to call me never bothered, 7 phone calls later and there still trying to take a €517.40 direct debit a month out of my bank that I didn't authorise…
This has also been echoed in other complaints about the company’s billing and being overcharged even when customers haven’t been using electricity at home:
No intentions to use Bord Gais any longer, they overcharged my services every two months (average bill 800€ to 1200€) 1Bed apartment and 2 people working full time from office, for 2 years in a row they overcharged us while we were outside the country for Xmas & New Years eve holidays
How Does Bord Gáis Do Overall on Google?
Bord Gáis Energy scores 1.4 out of 5 on Google with around 161 reviews. As with the Trustpilot reviews, the majority are 1 star reviews with very few higher ratings. It’s important to note that many people are more likely to go to review sites to vent their frustration rather than leave a positive review, so customers should bear in mind that everyone’s individual experience will be different!
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How Good Is the Bord Gáis App?
Bord Gáis also has an app for customers to download onto their phones so they can check out their billing and manage their Bord Gáis login account without needing to call them up! The MyBGE App is available for both Android and IOS, but customers have also had reviews about how well it works for them.
What Are the Apple App Store Reviews Like?
The MyBGE reviews on the Apple App Store tend to be similar to the Trustpilot and Google reviews, scoring 1.5 out of 5. Customers generally are frustrated with the app’s functionality and its being far behind other energy companies’ apps:
It’s very basic compared to other energy companies in Ireland. No tools to estimate what your next bill will be or notifications to submit meter readings. However the most frustrating thing is logging in is hit and miss. The majority of the time it gets stuck at a loading screen saying signing in.
Grahamg133 on the Apple App Store, 17/12/2022
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