Weighted average across 3 platforms (1,626 total reviews)
Read all Bord Gáis Energy customer reviews: platform ratings (Trustpilot, Google), pros and cons from real customers, and our expert analysis to help you decide if Bord Gáis Energy is the right electricity and gas provider for you. Bord Gáis Energy has a weighted average score of 4.0/5 across 3 platforms. Bord Gáis Energy plans have earned a Selectra Score of up to A.
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Our expert opinion on Bord Gáis Energy
Bord Gáis Energy offers the advantage of being an established, trusted provider with comprehensive energy services, including gas, electricity, and home energy upgrades, alongside a focus on energy efficiency and online account management. However, the disadvantages including recurring customer service issues, billing problems, high pricing, and occasional difficulties with online and app functionality are worth keeping in mind when considering the supplier.
Bord Gáis Energy pros and cons
Strengths
- Well-established and recognised supplier with a long history in the Irish energy market.
- Offer a wide range of services beyond electricity and gas supply, including boiler service and home energy upgrades.
- Customers can manage their account, submit meter readings and access other services via their online services.
- Rewards programme gives customers the opportunity to receive discounts and special offers on events and experiences.
Weaknesses
- Similar to other providers, has received criticism for perceived high prices across electricity and gas tariffs.
- Customer service has been highlighted as an area of concern due to long waiting times and difficulty resolving issues.
- Some customers have commented on issues accessing the online portal and app.
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Bord Gáis Energy ratings on review platforms
Ratings from independent consumer review platforms.
Based on 930 reviews
Based on 695 reviews
Based on 1 reviews
Bord Gáis Energy on Trustpilot
Trustpilot is an independent consumer review platform. Bord Gáis Energy has a rating of 4.3/5 based on 930 customer reviews on Trustpilot.
Bord Gáis Energy on Google Reviews
Google Reviews collects feedback from customers who interact with Bord Gáis Energy through Google Search and Maps. Bord Gáis Energy has a rating of 3.6/5 based on 695 Google reviews.
CRU customer contact data for Bord Gáis Energy
The Commission for Regulation of Utilities (CRU) publishes annual data on customer contacts and complaints for each energy supplier.
Bord Gáis Energy was the only major supplier to experience an increase in customer contacts, with a 12% rise from 912 contacts in 2023 to 1,023 in 2024.
The report notes that, along with Electric Ireland, Bord Gáis Energy would be expected to have a higher level of contacts due to its large market share.
What Customers Say About Bord Gáis Energy
Response from Bord Gáis Energy
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Bord Gáis Energy rates at a glance — March 2026
Electricity rates
| Plan | Unit rate (kWh) | Type | Score |
|---|---|---|---|
| Standard, 24hr | €0.2594 | Regular |
|
| NightSaver | €0.2790 | Regular |
|
| Smart Electricity | €0.2046 | Regular |
|
| Smart All Day | €0.2594 | Variable | — |
Gas rates
| Plan | Unit rate (kWh) | Type | Score |
|---|---|---|---|
| Standard Gas | €0.0820 | Regular |
|
Dual fuel rates
| Plan | Elec unit rate (kWh) | Gas unit rate (kWh) |
|---|---|---|
| Dual Smart All Day | €0.2671 | €0.0727 |
| Smart Dual Fuel | €0.2962 | €0.0748 |
Rates shown are for a standard 24-hour urban meter unless specified otherwise.
Unit rates excl. VAT, incl. discounts. Annual costs incl. VAT & all charges, as of March 2026. View all rates
How to Switch to or From Bord Gáis Energy
Gather your details
Have your MPRN (electricity) or GPRN (gas) ready — you'll find it on your bill.
Compare plans
Use our comparator to find the best deal for your usage.
Start the switch
Sign up online or by phone — your new provider handles the rest.
Final meter reading
Submit a reading on switch day for an accurate final bill.
Compare Energy Plans and Save Today!
Our energy experts at Selectra compare all 11 Irish suppliers to find you the best rate — completely free and with no obligation.
