What Are the Pure Telecom Contact Numbers?
Pure Telecom offers multiple phone lines for customer support. The primary customer care number is 1800 844 023 and 1800 844 075 with availability Monday-Friday 8am-8pm and Saturday 9am-5pm. A service transferral line operates at 0124 659 000 during identical hours, while business queries use 01 289 55 55.
Customers preferring not to call directly can complete a callback form on Pure Telecom's contact page, requiring name, email, phone number, and optional message.
Is There a Pure Telecom Email Address?
Department-specific email addresses include:
- Sales: [email protected]
- Customer Support: [email protected]
- Customer Care: [email protected]
- Business Care: [email protected]
Can I Contact Pure Telecom Through Live Chat?
A simple live chat facility present on almost all of its pages requires users to input contact reason, name, email, phone number, and optional postcode. This connects with a real agent rather than automated systems.
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My Pure Telecom Internet Isn't Working. Who Do I Call?
For technical issues, customers contact 1890 987 550. Representatives conduct troubleshooting and may arrange engineer visits for fibre or ADSL connection problems.
Reporting a Network Outage
Let us know about a broadband or mobile outage in your area.
Thank you for your message! The network outage on has been registered.
What Is the Pure Telecom Complaints Process?
Complaints handled weekdays 8am-5pm via phone (1800 844 023), email ([email protected]), or postal mail.
| Complaint Type | Resolution Timeframe |
|---|---|
| Billing and Payments | 5 Working Days |
| Installations | 10 Working Days |
| Repairs | 2 Working Days |
| Service Deterioration | 5 Working Days |
| Miscellaneous | 10 Working Days |
Can I Write to Pure Telecom?
Address:
Pure Telecom
Unit 3018 Lake Drive
City West Business Campus
Dublin 24
D24TY81
Find the Best Broadband Deal in Your Area!
Our broadband experts at Selectra can help you secure a fast, affordable plan in your area — completely free.
Can I Reach Pure Telecom Over Social Media?
Pure Telecom maintains a fairly active presence on Facebook and Twitter accounts, useful for updates and announcements.
Find the Best Broadband Deal in Your Area!
Our broadband experts at Selectra can help you secure a fast, affordable plan in your area — completely free.
Frequently Asked Questions About contacting Pure Telecom
Yes, authorized persons can discuss account aspects and conduct transactions by contacting customer care.
Within the first 14 days, customers possess cancellation rights through an online form or customer care contact.
Pure Telecom actively responds to Trustpilot reviews, though this isn't the primary contact method.