Who Is ComReg Ireland?

ComReg stands for The Commission for Communications and Regulations. It is their role as a statutory body to regulate the ECS (Electronic Communications Sector) and postal sectors.

What Powers Does ComReg Ireland Have?

Primary responsibilities include:

  • Mediator: Interceding on behalf of clients to evaluate complaints
  • Advice: Providing guidance regarding consumer/business rights
  • Switching Guidance: Managing home telecom utilities guidance
  • Promoting Competition: Ensuring fair market practices
  • Regulating Compliance: Enforcing legal compliance

The ComReg website features tools including a coverage map showing 2G, 3G, 4G and 5G availability and a site viewer map.

What Is the Pre-ComReg Complaints Process?

Contact your service provider first. Providers must:

  1. Provide a Reference Number within two working days
  2. Response Period of 10 working days
  3. Provide Escalation Options if unresolved
It is still recommended to use email correspondence to guarantee that you have dated evidence.

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What Is the ComReg Complaints Process?

Making ComReg complaints is free, and they can be able to assist with queries about service or contract issues.

Required information includes: contact details, complaint reference number, evidence/documents, account details, and resolution statement.

Process steps:

  • Inform of rights
  • Investigation commences
  • Direct contact from supplier required
  • Resolution copy provided
  • Escalation to formal complaint (€15 fee after 40 working days)

How Can a Business Use the ComReg Website?

Select the "For Industry" tab to access resources for registration, view advisements, review compliance practices, and monitor enforcements.

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How Can I Contact ComReg Ireland?

Phone Numbers

Phone Numbers comparison table
Department Number
Consumer Enquiries 01 804 9668
Consumer Enquiries - Fax 01 804 9680
Business Enquiries 01 804 9707
Industry Professionals 01 804 9600

Email Addresses

Email Addresses comparison table
Department Email
Consumers [email protected]
Business [email protected]
Industry [email protected]

Text Options

  • Text "COMREG" to 51500 for callback
  • Text "ASKCOMREG" to 51500 for conversation

Postal Address

Commission for Communications Regulation
Consumer Care
One Dockland Central
Guild Street
Dublin
D01 E4X0

Frequently Asked Questions About ComReg

This depends on the service you require. There is no charge to seek ComReg support in raising a complaint, though some escalation services can incur a small charge.

No, ComReg Ireland assists with domestic, business, and commercial customers.

Citizens Information guides the complaint process; ComReg escalates directly to providers.

In short, any within the Republic of Ireland.

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