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38% Variable Discount
32% Discount
Variable Rate
You can make a Bord Gais top up online, in-store at a Payzone outlet or by phone on 01 611 01 08. If you are having issues with topping up your account, you can contact Bord Gais customer service on 0818 882 600. To switch electricity provider, you can call 📞(01) 913 1771.
There are various means of making a Bord Gais top up:
Below you will find a detailed guide to topping up via the various methods available from the electricity provider:
To make a Bord Gais top up online, there are two methods:
If you have a Bord Gais login account, you can top up through your online account.
To do so, simply:
You may be able to save your card details for future top-ups.
Alternatively, you can also use the Bord Gáis Energy Pay Now option.
For this, you'll need your:
Once you have completed the process, your meter will be automatically topped-up
Make sure you select "Pay As You Go" as the Account Type or, "Smart Pay As You Go electricity" as the PAYG account type.
Bord Gáis Energy also has an online top-up facility through Payzone:
To top up using this method, visit the Bord Gais Payzone top up portal.
To make the top-up, you'll need the following information:
Once topped up, you will receive a 20-digit Power Code by email to enter into your meter.
You also have the option to save your payment details to make future top-ups more convenient.
What Is My PAYG Meter Number?
This is the number on the front of your PAYG card and typically starts with the numbers 63669810 followed by your unique identifier number.
You can top up your Bord Gáis Pay As You Go meter by phone by calling 01 611 01 08.
When you call, you'll need to provide the following information:
The Bord Gáis representative will guide you through the top-up process over the phone.
While some Bord Gáis Energy services like the gas and electricity emergency lines operate 24/7, the general customer service and top-up phone lines have specific operating hours.
The general Bord Gáis customer service line, which includes the top-up service, is typically open:
If you need to top up outside these times, you will need to use one of the online methods or visit a Payzone outlet during their opening hours.
Looking to Contact Bord Gais Customer Service?Bord Gais Contact
You can make a Bord Gais top up using your prepayment card at any Payzone outlet. This card would have been sent to you when you signed up for the tariff.
Alternatively, you can use your PAN ID, a 16-digit reference number that you can find in your order confirmation or in your online account. It typically starts with, 275000 followed by your account number.
When you purchase credit at a Payzone outlet, make sure to keep your receipt as proof of purchase.
The minimum top-up amount is €10, and the maximum is €100.
Once you've purchased credit online or via phone, you'll receive a Power Code.
To add this credit to your meter:
You need to purchase credit at any Payzone outlet using your Gas Card.
PAYG Emergency Credit
When your credit runs low, you will hear an alarm. If you press the "0" button on your meter, you will be supplied with the €20 emergency credit. When you next top up, the full €20 emergency credit used will be deducted from your top-up amount, along with any other outstanding charges.
Friendly credit is a feature offered by Bord Gáis specifically for electricity PAYG customers with a smart meter.
It's designed to ensure you're not left without power during times when it might be difficult to top up, and you have already used your emergency credit
Customers can avail of friendly credit during the following times:
In addition to the above-mentioned times, friendly credit also becomes active on the following days:
You need to make sure that your next top up exceeds the total amount of emergency credit and friendly credit used.
If you've lost your top-up card, you can still purchase credit for your electricity meter by topping up online, as outlined above in the article.
Alternatively, you can purchase credit at your nearest Payzone outlet using your KPN number.
If you don't know your KPN number and or need a new card, you can contact Bord Gais customer service.
It is possible to get a refund of your PAYG credit if your card is faulty.
In order to get a refund, you'll need to send Bord Gais:
Send the information to the following address:
PPM Card,
PO Box 137,
Killorglin,
Co.Kerry
You can set up automatic payments through your Payzone account.
Once logged in to your account, follow these steps to set up the scheduled payment:
Once your scheduled top-up is set up, payment will be taken from your card at the time, date and for the amount you’ve selected.
An email will be sent with your top-up code that you’ll need to use this code to top up your meter.
Read More of our Bord Gais Guides
The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.
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