What Do I Do If I Lose My PAYG Top-Up Card?
If you misplace your PAYG top-up card, contacting your energy supplier is the first step. They can help you obtain a replacement or suggest alternative payment methods.
Recommended Steps
- Contact Your Supplier — Reach out to customer service for specific replacement instructions
- Provide Information — Have your account details and meter number ready when you call
Most suppliers can issue a replacement card quickly. In the meantime, some providers offer alternative top-up methods such as online payments or phone top-ups.
Ready to Switch and Save on Your Energy Bills?
Our energy experts at Selectra can help you secure a great rate for your home — completely free.
Ad - Selectra Service
This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.
Frequently Asked Questions About Lost PAYG Top-Up Cards
Contact your energy supplier's customer service immediately. Have your account details and meter number ready when you call, as they will need these to issue a replacement card.
Most suppliers can issue a replacement card quickly. In the meantime, many providers offer alternative top-up methods such as online payments or phone top-ups to ensure your supply is not interrupted.
No. Your credit balance is stored on your meter, not on the physical top-up card. A replacement card will allow you to continue topping up as normal without losing any existing credit on your account.