What Do I Do if I Lose My PAYG Top-Up Card?

By Cormac Breen

Content Manager

If you lose your PAYG top-up card, you'll need to contact your energy supplier. They can assist you in obtaining a replacement card or provide alternative top-up methods.

Here's a general approach:

1. Contact Your Supplier: Reach out to your energy supplier's customer service department. They'll provide specific instructions on how to request a replacement card.
2. Provide Necessary Information: Be prepared to provide your account details, meter number, and any other relevant information that may be required.