Imagine Broadband Down: Is Imagine Down Today?

Updated 5 May 2026 | 7 min read

If your Imagine broadband has stopped working, it could be a network outage, a local issue with your router, or a problem with your 5G signal. This guide helps you identify the cause, troubleshoot the problem, and report a fault if needed.

What to Do Right Now

Check Downdetector

See if other Imagine users are reporting outages right now.

Call Imagine: 1800 789 789

Speak directly with Imagine’s technical support team.

Restart Your Router

A quick restart fixes most connection issues in just a few minutes.

All Imagine Contact Options

View all Imagine contact methods including email and phone.

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Why Is My Imagine Broadband Down?

Imagine offers both fibre and 5G fixed wireless broadband. The cause of your outage may differ depending on your connection type:

Router/Receiver Issue

Your router or 5G outdoor unit may have frozen. Check indicator lights and power connections.

Weather (5G)

Heavy rain, storms, or dense fog can affect 5G wireless signal strength, causing slow speeds or dropouts.

Mast Outage (5G)

If you are on Imagine's 5G service, a local mast issue will affect your connection. Contact Imagine to check mast status.

Power Cut

Both fibre and 5G equipment need power. After a power cut, wait 5 minutes for equipment to fully restart.

How Do I Fix My Imagine Broadband?

Try these steps before contacting support:

Restart your equipment — Unplug the router (and outdoor unit for 5G) for 30 seconds, then reconnect. Wait 5 minutes;
Check indicator lights — Green = connected, red/orange = fault. Refer to your device manual;
Try a wired connection — Connect directly via ethernet to rule out WiFi issues;
Check for weather interference — If on 5G, heavy weather can reduce signal. Speeds may return when conditions improve;
Check Downdetector — Visit Downdetector to see if others are affected.

If these steps do not help, call Imagine on 1800 789 789.

Report an Imagine Outage

Help other users by reporting your Imagine broadband outage:

Thank you! Your outage report has been submitted and will help others in your area.

Broadband Outage Map

The map below shows broadband outages reported by users across Ireland in real time.

Live Broadband Outages in Ireland

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Source: user reports · Selectra

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

Ad - Selectra Service

This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Frequently Asked Questions About Imagine Outages

Yes. Since Imagine's 5G service uses a wireless signal from a nearby mast, heavy rain, storms, or fog can temporarily reduce speeds or cause dropouts. Fibre connections are not affected by weather.

Check Downdetector for real-time reports, or call Imagine on 1800 789 789 to ask about outages in your area.

Weather-related slowdowns typically resolve within hours. Mast or infrastructure faults may take longer — Imagine will provide an estimated resolution time when you report the fault.

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