Who Is Imagine Broadband?

Imagine Broadband was established in 1993, focusing on connecting Ireland's rural communities with affordable, reliable broadband service. The company distinguishes itself by offering simplified broadband packages without unnecessary add-ons, using WTTx technology.

What Are the Imagine Broadband Contact Numbers?

What Are the Imagine Broadband Contact Numbers comparison table
Department Number
Customer Service/Existing Customers 1800 938 100
Sales/New Customers 1800 938 999
Community Broadband Team 1800 938 160

Hours: Monday-Friday 9am-8pm; Saturday-Sunday 10am-5pm; Bank holidays 10am-4pm

Can I Contact Imagine Broadband Customer Service by Email?

Can I Contact Imagine Broadband Customer Service by Email comparison table
Department Email Address
Sales/New Customers [email protected]
Non-Technical Queries [email protected]
Technical Queries [email protected]
Data Protection [email protected]
Complaints [email protected]

Can I Contact Imagine Broadband on Social Media?

Twitter, Facebook, and Instagram channels are available. Avoid posting sensitive information publicly on social media.

Does Imagine Broadband Have a Live Chat?

Yes, accessible via the speech bubble on their website. Requires name, phone, email, Eircode, and department selection. The live chat has a 92% quality score by its users.

What Is Imagine Broadband's Postal Address?

Unit 5/6 Sandyford Business Centre
Blackthorn Road
Sandyford Industrial Estate
Dublin 18

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area — completely free.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

How Do I Cancel Imagine Broadband?

30 days' notice is required. Equipment must be returned. Early termination charge: €100 plus remaining contract value.

How Can I Register a Complaint With Imagine Broadband?

Three contact options: phone (1800 938 100), email, or post. Response within 24 hours. Resolution timescales vary by issue type (1-10 working days).

Are Imagine Broadband Any Good?

Rated 4.1 out of 5 on Trustpilot, higher than the industry average.

How Fast Is WTTx Broadband?

Speeds up to 150 Mbps depending on local network conditions.

What Type of Router Does Imagine Broadband Use?

Imagine LTE Rural Broadband Router.

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area — completely free.

Ad - Selectra Service
This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Frequently Asked Questions About contacting Imagine Broadband

For existing customers, call 1800 938 100. For new customers and sales enquiries, call 1800 938 999. The Community Broadband Team can be reached on 1800 938 160. Lines are open Monday to Friday 9am-8pm, Saturday and Sunday 10am-5pm, and bank holidays 10am-4pm.

Imagine Broadband offers several email contacts: [email protected] for new customers, [email protected] for non-technical queries, [email protected] for technical issues, [email protected] for data protection queries, and [email protected] for formal complaints.

You can register a complaint by phone (1800 938 100), email, or post to their Dublin 18 office. Imagine Broadband aims to respond within 24 hours, with resolution timescales varying between 1 and 10 working days depending on the issue.

You must give 30 days' notice to cancel. All equipment must be returned. If you are still within your contract period, an early termination charge of €100 plus the remaining contract value will apply.

Imagine Broadband has a rating of 4.1 out of 5 on Trustpilot, which is higher than the industry average. The provider offers WTTx broadband speeds up to 150 Mbps and has been connecting Irish rural communities since 1993. For more details on their plans, see our Imagine Broadband guide.