Who Are Magnet+?

Originally founded in 2004, Magnet+ has grown to be recognised as Ireland's leading telecoms company, offering broadband and phone services to thousands of homes and businesses.

Who Owns Magnet Broadband Ireland?

Today, Magnet+ is owned by the Irish Infrastructure Fund's Speed Fibre Group, which purchased the company in December of 2020. The group, which also owns and operates AirSpeed Telecom, unified its residential and business brands under the Magnet+ name (formerly Magnet Networks).

Since its inception, Magnet+ has invested more than €120 million in developing its own telecommunication network. It claims to provide Ireland's fastest broadband speeds and to be the largest provider of fibre to the home (FTTH) in the country.

What is FTTH? Fibre to the home (FTTH), or fibre to the premises (FTTP), is the installation of optical fibre cables all the way to your home. In comparison to fibre to the cabinet (FTTC), in which the fibre-optic cables only reach the roadside cabinet and the connection must then pass through copper wires to the house, FTTH promises less buffering and a much faster internet speed at up to 100 megabits per second.

Magnet+ Timeline

  • 2004 - Launch of Magnet.ie in Ireland
  • 2006 - Becomes the first provider of 50 MB fibre to the home
  • 2009 - First Irish company to offer cloud solutions for businesses
  • 2011 - AerTV launches as Ireland's first online TV platform: Magnet TV
  • 2013 - Ranks first in speed for Netflix Ireland
  • 2016 - Becomes Ireland's third-largest provider of business telecoms
  • 2017 - Magnet.ie rebrands to Magnet+
  • 2018 - Launch of national free Wi-Fi programme
  • 2019 - Launches the country's largest connectivity network and Magnet Talk
  • 2020 - Speed Fibre Group acquires Magnet+
  • 2021 - Business Broadband products are re-branded as Magnet+

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

What Are the Magnet Home Broadband Packages?

For residential products, Magnet+ focus on broadband and phone plans. There are currently no TV or mobile phone packages offered.

All Magnet+ residential broadband plans are 18-month fibre contracts with promotional pricing for the first few months.

How Can I Do a Magnet+ Speed Test?

Given that Magnet+ Broadband uses its own cable network, you will want to conduct a Magnet speed test before joining. By providing your address, the company can verify your home's internet speeds. Simply head to the Magnet Speed test page and click on 'Go'. The webpage calculates your current upload and download speeds so you can compare the results to the internet speeds the provider is promising you.

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

Ad - Selectra Service
This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

What Are Magnet Broadband Reviews Like?

Trustpilot: On the customer review site Trustpilot, Magnet broadband reviews average a score of 2.8 out of 5 stars. Customers speak about difficulties with their billing and being unable to get service regarding their questions or queries.

Google: On Google reviews, Magnet broadband reviews average a score of 3 out of 5 stars. This is based on 108 comments, a substantially larger sample than Trustpilot. Customers complain about poor and slow customer service and unreliable internet connections. Positive comments refer to great service from engineers or customer service staff.

How Do I Contact Magnet+?

If you need to contact Magnet+, you have the following choices:

  1. Calling the company
  2. Emailing
  3. Use the 'My Magnet' login page
  4. Sending a letter
Magnet+ contact details
Category Contact Details
Residential Customer Service 1800 819 999 (Monday to Friday 8 am to 8 pm, Weekends and Bank holidays 10 am to 4 pm)
Business Sales 1800 819 888 (Monday to Friday 8 am to 8 pm)
Business Support 1800 789 789 (Monday to Friday 8 am to 8 pm, Weekends and Bank holidays 10 am to 4 pm)
Address Magnet+ Broadband, IDA Business & Technology Park, Clonshaugh, Dublin 17, D17 AK77, Ireland

What Is My Magnet+ Support?

Once you register with Magnet+, you will have the option to access your account information via the provider's online service called "My Magnet". Registration gives you access to additional Magnet+ Support. You can visit either of the company's web pages where both websites have a dedicated Magnet+ support tab with answers to common questions, troubleshooting tips, and more details about the provider.

For a full breakdown of all Magnet+ contact options including email addresses, live chat, social media, and the complaints process, see our dedicated Magnet+ contact guide.

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Frequently Asked Questions About Magnet+

Complaints can be lodged with dedicated complaint email addresses, and escalated further if needed. Residential customers can call 1910, and business customers through 1800 789 789. Send letters to Magnet+, IDA Business & Technology Park, Clonshaugh, Dublin 17, D17 AK77.

Magnet+ only accepts payments via debit or credit cards. Setting up a direct debit is advisable.

If you have a scheduled engineer visit and wish to reschedule, contact Magnet before noon the previous day without penalty. Call 1890 809000 to alter your appointment.