What to Do Right Now

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Call Digiweb: 1800 285 828

Speak directly with Digiweb’s technical support team.
Restart Your Router

A quick restart fixes most connection issues in just a few minutes.
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Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

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Why Is My Digiweb Broadband Down?

There are several reasons your Digiweb connection might not be working. Since Digiweb delivers broadband over fibre (SIRO and NBI networks), the most common issues are router-related or network outages:

Router Issue
Your router may have frozen or lost sync with the network. Check the lights — the broadband light should be steady green when connected.
Power Cut
A power interruption turns off your router. After power returns, wait 5 minutes for the router to fully restart and resynchronise with the network.
Network Outage
Digiweb or the underlying SIRO/NBI network may have an outage in your area. Check Downdetector or call Digiweb to confirm.
Missed Payment
Your service may be suspended due to a failed payment. Check your bank account and Digiweb account for any outstanding bills.

How Do I Fix My Digiweb Broadband?

Before contacting Digiweb support, try these troubleshooting steps:

  1. Restart your router — Unplug the power cable, wait 30 seconds, then plug it back in. Wait up to 5 minutes for it to fully reconnect;
  2. Check all cables — Ensure the fibre and ethernet cables are securely connected at both ends;
  3. Try a wired connection — Connect a device directly to the router via ethernet to rule out WiFi problems;
  4. Test other devices — If only one device is affected, the issue is likely with that device, not your broadband;
  5. Check for outages — Visit Downdetector to see if others are reporting Digiweb issues.

If these steps do not resolve the problem, call Digiweb on 1800 285 828. For a full list of contact options, see our Digiweb contact guide.

Report a Digiweb Outage

Help other users in your area by reporting your Digiweb broadband outage below:

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Broadband Outage Map

The map below shows broadband outages reported by users across Ireland in real time.

Live Broadband Outages in Ireland
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Source: user reports · Selectra

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

Ad - Selectra Service
This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Frequently Asked Questions About Digiweb Outages

Visit Downdetector for real-time user reports, or call Digiweb on 1800 285 828 to check for known outages in your area.

Most outages resolve within a few hours. Planned maintenance is typically scheduled during off-peak hours and communicated in advance. Major infrastructure issues on the SIRO or NBI network may take longer.

Try restarting your router first. If speeds remain slow, test with a wired ethernet connection to rule out WiFi interference. If the issue persists, contact Digiweb support as there may be a fault on the line.

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