What Is the PrepayPower Contact Number?

PrepayPower provides phone support for both energy and broadband customers. The main customer service number is 1800 555 600 (Freephone), available Monday to Friday.

PrepayPower contact numbers
Contact Type Number Availability
Customer Care (Freephone) 1800 555 600 Mon–Fri 9 am–5.30 pm
Emergency (24-hour) 1800 372 999 24/7
Broadband Support 1800 555 600 (option for broadband) Mon–Fri 9 am–5.30 pm
The emergency number (1800 372 999) is for gas leaks or electricity emergencies only. For broadband or general account queries, call the main customer care line during business hours.

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This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Other Ways to Contact PrepayPower

PrepayPower Email

For non-urgent queries, email PrepayPower at [email protected]. Include your account number for faster processing. Response times are typically one to two business days.

PrepayPower Online Account

Manage your PrepayPower account through the My Account portal on their website. You can:

  • View energy usage and broadband account details;
  • Top up your energy meter;
  • Check billing history;
  • Update personal and payment details;
  • Submit support tickets.

PrepayPower App

The PrepayPower app is available on iOS and Android. It allows you to top up, monitor usage, and access support without calling.

Social Media

PrepayPower social media channels
Platform Handle
Facebook @PrepayPower
X (Twitter) @PrepayPower

Postal Address

For written correspondence or formal complaints:

PrepayPower
South Block, Rockfield Central
Dundrum
Dublin 16

How Do I Make a Complaint to PrepayPower?

To make a formal complaint to PrepayPower:

  1. Call 1800 555 600 and ask to log a complaint, or email [email protected] with "Complaint" in the subject;
  2. Provide your account details and a clear description of the issue;
  3. You will receive a reference number for tracking;
  4. PrepayPower aims to resolve complaints within 10 working days.

If your complaint remains unresolved after 10 working days, you can escalate:

  • Energy complaints: CRU (Commission for Regulation of Utilities);
  • Broadband complaints: ComReg (Commission for Communications Regulation).

Find the Best Broadband Deal in Your Area!

Our broadband experts at Selectra can help you secure a fast, affordable plan in your area - completely free.

Ad - Selectra Service
This is a free call from Ireland. Selectra agents can assist you with comparing and switching energy providers on weekdays between 9 am and 5.30 pm.

Frequently Asked Questions About Contacting PrepayPower

The main PrepayPower customer care number is 1800 555 600 (Freephone), available Monday to Friday, 9 am to 5.30 pm.

Yes. Call 1800 555 600 and select the appropriate option from the phone menu for either energy or broadband support.

You can top up through the PrepayPower app, online at prepaypower.ie, at PayZone outlets, or by calling the automated top-up line.

No. PrepayPower phone support is only available Monday to Friday, 9 am to 5.30 pm. For emergencies, the 24-hour line (1800 372 999) is always available.

Prepay Power logo

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Further Reading